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AI-First IT Asset Management & Supply Chain
Smarter Asset Management Starts Here
Managed IT asset management (ITAM) powered by an AI-first operating model to help you cut asset costs, recover license spend, and eliminate lifecycle friction.
Asset Lifecycle Ownership
Procurement to pay, imaging & kitting, deployment, secure decommission.
Warehouse & Inventory
Global stocking nodes with demand-signal balancing.
Forward & Reverse Logistics
Drop-ship, return kits, R2-compliant ITAD.
Software Asset Management
SAM Pro ops, reclamation, audit defense.
Supply Chain Services
Demand planning, freight & carrier ops, chain of custody.
Advisory & Intelligence
Cost-to-support and lease-vs-buy, on demand.
AI-Native Instrumentation
AI OpsHub, Lynx & Pictor built into delivery.
Proven enterprise scale & ROI
IT asset cost reduction
Across the managed estate
HW utilization gain
More value from the fleet you own
New-hire provisioning
From request to ready
Avg annual license recovery
Reclaimed and right-sized spend
Global scale & telemetry proof
Return orders / yr
Reverse logistics value
Safety-stock reduction
SLA attainment
Users supported
Countries served
Satellite stocking nodes
The friction cycle
Why Traditional ITAM Breaks at Scale
Legacy asset management wasn't built for modern IT velocity. It relies on manual reconciliation, annual true-ups, and swivel-chair operations that hide cost instead of controlling it.
Swivel-Chair Consoles
Operators jump across six consoles. No single system sees the whole picture.
CMDB Drift
Accuracy decays to 60–70%. Manual sync lags and ghost assets accumulate.
Annual True-Up Overspend
Seats sized to what was bought, not what is used, driving 25–30% software overspend.
Reactive Exception Handling
Late returns and failing devices are caught only after the SLA is already breached.
Fragmented Supply Chains
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Global hardware rollouts stall mid-journey on uncoordinated handoffs between VARs, freight, depots, and installers.
Capabilities
One system across the full asset lifecycle
Hardware, software, and supply chain. All working together. All tracked and automated by our AI.
Asset lifecycle
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Own the full journey from procurement to secure decommission — with every stage instrumented.
- Procurement to pay
- Imaging, kitting & deployment
- Impact-based refresh
- Secure decommission
15-minute consultation • Custom scope
Warehouse & inventory
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Global stocking that balances supply to real demand signals — not last year's forecast.
- Global stocking nodes
- Dock-to-stock operations
- Demand-signal balancing
- Regional office coverage
15-minute consultation • Custom scope
Forward & reverse logistics
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Move assets anywhere they're needed — and recover them compliantly when they're not.
- Drop-ship & office deploy
- Return kit programs
- Cross-border logistics
- R2-compliant ITAD
15-minute consultation • Custom scope
Software asset management
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Continuous license intelligence that turns annual true-up panic into always-on control.
- ServiceNow SAM Pro operations
- Effective license positions
- Automated reclamation
- Publisher audit defense
- AI, SaaS & cloud cost controls & optimization
15-minute consultation • Custom scope
Supply chain services
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Enterprise-grade planning and execution with full chain of custody.
- Demand & TM planning
- Freight & carrier operations
- Customs / GTS
- Full chain of custody
15-minute consultation • Custom scope
Advisory & intelligence
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Answers to the questions your tools can't answer alone.
- Maturity & roadmap
- M&A harmonization
- Cost-to-support & lease-vs-buy insight
- AI-enablement
15-minute consultation • Custom scope
Trade compliance & IOR
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Cross-border ownership that clears goods, recovers tax, and removes the compliance burden from global rollouts.
- Importer of Record (IOR) services
- Customs & border documentation
- VAT / GST recovery
- Duty & trade compliance management
15-minute consultation • Custom scope
Operational methodology
Built to act, not report.
Fragmented asset data costs money. We fix that. Our AI finds the gaps. Our people take action. Problems get solved before they ever touch your P&L.
Reconcile-First Data
Lynx trust-scores every feed before it touches the CMDB, so you operate at 99%+ accuracy instead of 60–70% drift.
Continuous Usage Metering
Always-on discovery right-sizes software spend and auto-triggers reclaim and downgrade workflows in SAM Pro.
Proactive Exception Management
AI OpsHub watches every deploy and return via carrier APIs, flags delays, and reprioritizes the queue before SLA breach.
Signal-to-Action Correlation
It connects endpoint telemetry, tickets, and RMA records. No single tool sees all three. We find the root cause and act on it.
Process Truth
See how work moves. Proven by data. Living SOPs. Automation heatmaps. Real-time alerts the moment work strays.
Persona-Trained Intelligence
Ask anything. In plain English. Cost-to-support. Lease vs. buy. Audit posture. Built on your data. Ready for everyone from HAM Manager to CFO.
Proprietary platform & AI engine
Proprietary intelligence that accelerates ITAM
Built right into our managed service. Our proprietary tech unites fragmented workflows and automates exceptions. Answers no standalone console can see.
Built directly into how we deliver managed ITAM. We are the intelligence layer, not the system of record. ServiceNow, Oomnitza, and SAP stay authoritative. Included in our service. Not sold separately. Never mandatory.
Ecosystem integrations
Works with the systems you already own
Your tools stay authoritative. AI OpsHub makes them act as one. Zero rip-and-replace.
01
ITSM & ITAM Platforms
- ServiceNow
- Jira
- Oomnitza
02
Software Asset Mgmt
- ServiceNow SAM Pro
03
Endpoint & MDM
- Workspace ONE
- Tanium
04
ERP & Supply Chain
- SAP TM
- SAP GTS
Engagement & transition
Flexible delivery, zero onboarding risk
Full practice ownership or targeted extension. Our phased transition guarantees minimal disruption.
End-to-end ownership
Fully managed ITAM
Astreya owns the asset lifecycle, warehouse network, logistics, and governance end-to-end. Ideal for replacing fragmented regional operations or modernizing the whole estate.
Hybrid team extension
Co-managed operations
We extend your existing team with lifecycle specialists, global logistics capacity, and AI automation while you retain strategic control.
Global execution
Follow-the-sun supply chain
24/7 coverage across regions. Enterprise-scale RMA, freight, and exception management with SLA-backed execution.
Strategic advisory
Asset transformation
Advisory and engineering that redesign asset management. Maturity roadmaps. M&A harmonization. AI enablement.
Our transition methodology
Discover
Baseline the estate, CMDB accuracy, asset & ticket telemetry, and AI maturity.
Design
Define scope, governance, stocking strategy & success metrics.
Transition
Knowledge transfer, data reconciliation & workflow testing before go-live.
Launch
Command-center oversight, daily operational reviews & hypercare support.
Optimize
Monthly review of accuracy, spend recovery, SLA trends & AI adoption.
Proof in action
Enterprise results that speak for themselves.
How global IT leaders partner with Astreya to cut asset costs, close data gaps, and run supply chains at enterprise scale.
45% less inventory. 91% fewer aged orders.
Hyperscale forward orders broke static stocking models. Handoffs were too fragmented. Astreya took over demand planning, stocking-node operations, and exception management. Inventory balanced to real demand across the entire global network.
91% Drop in aged pending orders
750K+
Forward orders / yr
45%
Inventory reduction
Enterprise ITAM supply chain · 750K+ forward orders / yr
5,000 devices deployed in 30 days.
Mobile and cellular support stalled global scale. Inconsistent processes. Blind spending. Heavy coordination overhead. Astreya built a global mobile ITAM program for the complete lifecycle. Provisioning and carrier activation. Recovery, reconditioning, and redeployment.
$120K Saved in one quarter · 4.9/5 CSAT across 471 responses — savings driven by redeployment optimization, not new purchases.
5,000
Devices in 30 days
25+
Countries in 60 days
Global mobile ITAM · 25+ countries
Near 100% Day-One equipment fulfillment.
Rapid expansion across Latin America and the Philippines strained global logistics. Asset visibility lagged. Data grew messy. Astreya stepped in. Extended ServiceNow dashboards, cleaned legacy records, and resolved over 1,500 duplicate and outdated tickets.
1,500+ Legacy tickets resolved · 25% improvement in fleet health. Zero unidentified returned assets.
~100%
New-hire fulfillment
98%
Data accuracy
Global IT logistics · LATAM & APAC
200% faster delivery. Zero ops tickets.
Refreshing iPads for pilots constantly on the move, overwhelmed Operations with manual scheduling. Astreya built DeviceHub, a self-service Power Apps portal where pilots schedule their own exchanges. Complete visibility for Operations. Zero manual chase.
22 hrs Saved weekly · 98% first-attempt delivery success. Zero undeliverable shipments via automated PO Box detection.
200%
Faster delivery
95%
Fully self-service
Self-service device refresh · 4,000 pilots
Insights & thought leadership
Go deeper into asset intelligence
Explore strategic playbooks, AI frameworks, and financial models from Astreya's ITAM transformation leaders.
IT Asset Lifecycle Management: Stop Waste, Boost ROI
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Read article →ITAM FAQ
Frequently asked questions
Everything you need to know about our AI-first ITAM practice, stack compatibility, and delivery model.
Have a specific question?
Our ITAM architects are ready to review your estate and align your data requirements. Let’s talk.
What is IT asset management (ITAM)?
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The practice of tracking and optimizing hardware and software assets across their lifecycle — from procurement and deployment through refresh and secure decommission.
What are managed ITAM services?
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Outsourced or co-managed asset operations covering lifecycle management, warehouse & inventory, logistics, software asset management, and ongoing optimization.
Is this a software platform we operate ourselves, or a managed service?
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A managed service. AI OpsHub, Lynx, and Pictor are built into how we deliver — never sold separately, never mandatory.
Can you work inside our existing ServiceNow or Oomnitza environment?
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Yes. We are the intelligence layer, not the system of record. Your tools stay authoritative; AI OpsHub makes them act as one.
What is the difference between HAM and SAM?
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Hardware asset management covers physical devices and their lifecycle; software asset management covers licenses, usage, and compliance. We run both as one system.
How does AI reduce software spend?
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Continuous discovery and usage metering size seats to what's actually used — not what was bought — and auto-trigger reclamation workflows, eliminating the 25–30% overspend typical of annual true-ups.
Why does CMDB accuracy matter?
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Most CMDBs drift to 60–70% accuracy, hiding ghost assets, audit exposure, and refresh surprises. Reconcile-first data lets you operate at 99%+.
Do you handle ITAD and reverse logistics?
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Yes — return kits, cross-border logistics, and R2-compliant IT asset disposition with full chain of custody.