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partners // ServiceNow
Unlock More Value from ServiceNow with AI-Driven Automation
We turn ServiceNow into your IT team’s smartest copilot. Our AI agents and automated workflows reduce firefighting so your teams can focus on real innovation.
Cloud, Infrastructure & Security
Enterprise AI Services
Digital Workplace Services
ServiceNow can do more. A lot more.
You have ServiceNow—now how do you unlock the full value of AI-powered IT support?
As a trusted ServiceNow partner, we go beyond pre-built AI agents. We pinpoint IT support processes primed for automation, optimization, and agentification. We shift teams from reactive incident handling to predictive, AI-driven service delivery with always-on virtual support and real-time knowledge creation. We design, build, and deploy AI-powered workflows that push ServiceNow further. Automation-as-a-Service is our craft, and we help you win with it.
The Astreya Advantage
Why leading IT teams choose Astreya for ServiceNow + AI transformation
Our team works with yours from day one to pinpoint high-impact automation opportunities, build tailored ServiceNow solutions, and manage them with care. Whether you use out-of-the-box accelerators or create new AI agents, Astreya helps you turn ServiceNow into a smarter, faster, more adaptive platform that drives real business outcomes.
Human-Centered AI Strategy
We dig into the lived experience of work: the patterns, the handoffs, the breaks in momentum. From that, we create automation that supports the way people move through their day. The result isn’t another technology. It’s a smoother way of working.
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Pre-Built + Custom AI Agents
Choose ready-to-deploy agents built to sort, triage, extract key data. Or deploy custom solutions aligned to your workflow needs. Every Astreya build stays future-proof and migration-ready. Install, configure, and see impact without disruption.
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ServiceNow Expertise You Can Trust
Our certified ServiceNow experts bring years of hands-on platform experience. As early adopters and developers, we ensure every solution is enterprise-ready, governed, and fully upgrade-safe.
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Faster Outcomes. Less Risk.
AI-led accelerators reduce manual work and shorten time-to-value without creating downstream complexity. That means faster results, better experiences, and a custom roadmap built to scale.
Key Capabilities
Capabilities that drive impact
We analyze tickets and workflows with machine learning to identify the highest-impact automation opportunities. By combining ServiceNow’s AI platform with our strategy and delivery expertise, we design, deploy, and optimize solutions that simplify support, speed up resolution, and scale with your growing needs.
Predictive Intelligence & Self-Healing Automation
Resolve incidents, streamline workflows, and automate tasks with ServiceNow Predictive Intelligence and Orchestration. Astreya builds high-impact hybrid IT solutions to maximize your ServiceNow investment.
Personalized Agentic AI
Deploy ready-to-use AI agents for tasks like summarization and resolution, or work with us to build custom agents that automate complex, multi-system workflows and accelerate your autonomous IT journey.
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From Data to Decisions with Now Assist
Turn scattered IT data into clear insight with Now Assist and Lynx. Reveal trends, risks, and recommendations directly in ServiceNow to support faster, more confident decision-making.
360° Service Catalog Optimization
We evaluate your full service catalog to highlight automation-ready opportunities, remove redundancy, and streamline delivery, improving turnaround times and creating a strong foundation for AI-driven scale.
Integration with the Astreya Ecosystem
Works seamlessly across your enterprise IT stack
Your ServiceNow investment doesn’t operate in isolation. With Astreya, it connects to the broader ecosystem of AI, automation, IT asset management, and service desk capabilities you already rely on. Our AI agents and automation frameworks integrate seamlessly across your environment so your teams reduce friction, unlock efficiency, and accelerate transformation across the enterprise.
Use cases
Where it delivers value
Astreya’s ServiceNow partnership becomes an engine for fewer headaches and faster answers that stick across day-to-day support, complex issues, and strategic decisions. When you’re ready to move even faster, explore our AI agents and accelerators in the ServiceNow Store, built to deploy quickly with less lift and more impact.
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Proactive Incident Management
Use AI-powered detection and resolution to reduce downtime and fix issues before they impact users—boosting reliability and decreasing escalations.
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Always-On Service Desk
Deploy ServiceNow virtual agents to handle common IT requests 24/7, deflect L1 tickets, and free up your team for high-value tasks.
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Executive-Ready Decision Intelligence
Leverage Now Assist and Astreya Lynx for real-time insights, reports, and recommendations without digging through dashboards.
04
Streamlined Service Request Fulfillment
Audit, assess, and optimize your service catalog to accelerate intake-to-fulfillment cycles and automate high-volume services like onboarding or software requests.
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Knowledge That Improves Itself
Auto-generate and maintain articles based on resolved incidents and trends with our Knowledge Builder & Optimizer AI agent—keeping your support content fresh and relevant.
