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AI-FIRST AV & DIGITAL WORKPLACE MANAGEMENT
Meetings That Just Work
Our AI-first AV managed services combine white glove executive support, proactive room monitoring, event production, and zero-downtime platform transitions. One accountable partner across 100+ countries.
Proactive AI Monitoring
Anticipate hardware drifts before users report them.
Certified AV Experts
Level 2 & 3 technicians certified in AVIXA, Crestron, and Logitech.
White-Glove Executive Support
Specialized VIP handling for C-suite and executive briefing centers.
Autonomous Operations
Self-healing networks that automatically apply fixes and device resets.
Hardware-Agnostic Coverage
Works across your multi-vendor estate. No rip-and-replace.
Global Scale
Active certified technicians ready across 100+ countries.
Event Production
Full-scale managed broadcast production for corporate town halls.
Proven enterprise scale & ROI
Conference rooms supported
Monitored and managed across the global enterprise estate
Countries covered
On-the-ground and remote coverage wherever you operate
CSAT, 7 years running
Sustained satisfaction across hundreds of thousands of rooms
AI-led operations
Predictive telemetry and automation that never sleeps
THE FRICTION CYCLE
Why Traditional AV Support Breaks at Scale
Bloated Support Headcounts
Stop paying skilled teams to solve routine problems. AI resolves the mundane. Support costs drop up to 40%.
Executive Downtime & Brand Impact
Your C-suite needs more than an AV tech. They need clear communication, steady execution, and total support when the pressure is on.
Inflated Event Budgets
Stop paying twice for production. Own your high-stakes moments. Blend broadcast talent into one in-house team.
Tribal Knowledge Bottlenecks
Tribal knowledge breeds downtime. Get critical fixes out of AV tech's heads and into shared, scalable systems.
Capabilities
Expert AV Support, Simplified
From everyday break/fix to high-stakes live production, transform your AV landscape with autonomous intelligence, white-glove precision, and unshakeable executive presence.
Self-healing AI
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Connects Lynx, Pictor, and AI OpsHub with best-in-class partner technology like Utelogy to analyze every ticket, recognize recurring issues, group related tickets, surface root causes, and recommend actions. Pictor turns ticket and technician data into a living intelligence layer that delivers deeper insights and actionable recommendations.
15-minute consultation • Custom support scope
Unified global AV Ops
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Unifies 24x7 operational support with AVIXA-certified AV pros and AI telemetry across the globe. Delivers a single, hardware-agnostic view across platforms to eliminate finger-pointing and keep every environment running at peak performance.
15-minute consultation • Custom support scope
Own your events
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Don't just hold events—own them. We place a hyper-focused, embedded team of specialists directly on-site to run your corporate broadcasts and high-stakes town halls. We're not just "staffing"; we are building your own, high-quality internal production powerhouse, from the ground up, guaranteeing a flawless, consistent execution that scales.
15-minute consultation • Custom support scope
Redefine human connection
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Forget standard tech. We build fully transformative, jaw-dropping environments. Think 40-foot immersive LED tunnels that break executives out of their "death by PowerPoint" stupor. We deliver a seamless, obsessive process: perfect CAD prints, flawless racking, advanced programming, and real-time end-to-end tracking to create true connection.
15-minute consultation • Custom support scope
Uncompromised executive support
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Your C-suite doesn’t have time for submit a ticket and wait. Our certified on-site experts are embedded in your environment, know your technology inside and out, and have direct access to platform teams across Microsoft Teams, Logitech, and more. But this isn’t back-of-house AV support. These are polished, proactive people who know how to work with executives. Communicate clearly and anticipate needs. They understand the features coming down the pipeline, and help you take advantage of them before you even have to ask.
15-minute consultation • Custom support scope
Operational methodology
Built for Autonomous Self-Healing
Listen. Predict. Fix. Astreya's Intelligence Stack turns operational noise into silent, automated repair, keeping every room ready for business.
Real-Time Observability
Continuous operational state telemetry sweeps across multi-vendor fleets.
AI Ticket Analysis
AI-powered classification analyzes technician notes, categorizes tickets, and surfaces trends traditional monitoring misses.
Automated Diagnostic Triage
Agents automatically evaluate root causes and isolate hardware dependencies on system logs.
Autonomous Remediation
Execute pre-authorized configurations, push updates, and apply active scripts immediately.
Post-Fix Validation
Automated sweeps to test audio-visual components and write closure summaries.
Knowledge Preservation
Systematically structure unstructured diagnostic notes into predictable runbooks.
Proprietary platform & AI engine
Proprietary intelligence that accelerates AV operations
Built straight into your managed AV service. Unified device telemetry. Silent, automated fixes. Total visibility across every board, screen, and mic in your fleet.
Native to our managed service delivery. Hardware agnostic across Crestron, Extron, Q-SYS, and Logitech. Built in, never bolted on.
Where it delivers value
Built for the hardest AV programs
Standardize locally. Scale globally. A unified operating framework absorbs your largest refresh programs without inflating headcount.
Global Conference Room Standardization
Unify hardware, platforms, and user experience so every room behaves the same way across every location.
Rapid Estate Refresh at Scale
Replace aging hardware on firm deadlines with night and weekend windows that protect calendars and continuity.
Centralized Monitoring Program
A command view of room health with automated alerts and resolution that lands before users feel impact.
High-Stakes Event Support
Executive events planned and executed with specialized technicians and proven runbooks. Thousands per year.
Ecosystem integrations
Works with the tools you already use
No disruptive overhauls. No new hardware mandates. Astreya works with your ecosystem right out of the box, from day one.
01
Control Systems
- Crestron
- Extron
- Q-SYS
02
Collaboration Software
- Microsoft Teams
- Zoom
03
Hardware Endpoints
- Logitech · Cisco
- Panasonic · Sony
- Shure · LG
- BiAMP · Samsung
04
Telemetry & IT
- Utelogy
- ServiceNow
Proof in action
Enterprise results that speak for themselves
How global IT leaders partner with Astreya to standardize collaboration estates, cut MTTR, and lower operational cost.
Semiconductor Leader's 10-Week AV Transition
A global semiconductor leader needed to rapidly standardize a fragmented post-acquisition Unified Communications footprint across 29 cities. Astreya deployed layered virtual site surveys and a custom logistics playbook for zero-downtime, dark-hours installations.
<30 Sec Average meeting start delay post-transformation · 100% Retired legacy gear processed via certified e-waste channels
300+
Conference rooms upgraded in 68 days
37%
Drop in AV support tickets within the first 90 days
29 cities · post-acquisition UC standardization
AV Managed Services for a Major U.S. Airline
Rapid office growth strained their AV. Siloed knowledge slowed the response. Astreya deployed standardized Teams Rooms at scale, delivered high-touch enablement for executives and EAs, and launched a dedicated, fast-resolving support desk.
<10 min Ticket resolution time · 2017 Partner since
~70
Teams Rooms opened and supported
20→5 min
Support wait time cut
Partnership since 2017 · Teams Rooms at scale
Enterprise AV Modernization Across 2,000+ Conference Rooms
AV support was purely reactive. Issues surfaced only after users hit a failure, driving mean detection times past 90 minutes and disrupting executive meetings. Astreya introduced Global Ops Center monitoring with custom telemetry thresholds, standardized spare-kit protocols, and monthly fleet reliability reporting for facilities and IT leaders.
87%→99% Uptime improvement · 2K+ Conference rooms in scope
<5 min
Mean time to detect
99.2%
Room availability SLA
2K+ conference rooms · multi-campus deployment
Insights & thought leadership
Go deeper into the future of workplace collaboration
Explore strategic playbooks, automation frameworks, and operational strategies from Astreya's digital workplace leaders.
How to Create a Self-Healing AV Environment
Discover how integrating AI and autonomous agents can silently correct system drifts and predict maintenance needs before users are impacted.
Read article →
Why AV & Automation Are Redefining Workplace Collaboration
A blueprint for IT leaders looking to scale global collaboration ecosystems by shifting from reactive support to AI-led, automated operations.
Read article →
AV and IT: How They Can Work Together to Succeed
Learn how bridging the gap between traditional IT service management and AV operations creates a unified, zero-friction digital workplace.
Read article →AV FAQ
Frequently asked questions
Everything you need to know about our hybrid AI + human AV operations, stack compatibility, and delivery model.
Have a specific question?
Our AV experts are available to review your current room telemetry and hardware requirements.
What makes Astreya's AV support hardware agnostic?
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We utilize universal observability platforms like Utelogy to pull telemetry from Crestron, Extron, Q-SYS, and Logitech seamlessly.
How does AI improve AV resolution times?
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AI agents automatically evaluate root causes, isolate hardware issues, and execute pre-authorized resets without requiring a physical technician.
What is White Glove support?
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A specialized tier of proactive, high-touch support specifically designed for C-suite executives and high-stakes Executive Briefing Centers.
Can you handle physical integration and deployment?
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Yes, we provide end-to-end timeline tracking, clean racking, cable management, and CAD deployment prints for brand-new spaces.