Case study
How to Enhance IT Logistics While Scaling Globally
The company, an identity and access management leader, was expanding fast and needed a partner who could handle global logistics challenges, especially in Latin America and the Philippines.
At the same time, they wanted better visibility into their assets, cleaner data, and a reliable way to get devices to new hires on Day One.
Building a Logistics System That Can Keep Up
Astreya expanded the company's ServiceNow dashboards, making them more dynamic, and giving IT teams real-time visibility into every asset: what was deployed, what had been returned, and what was in transit. By proactively managing device health, the company reduced hardware failures and delays caused by outdated equipment.
They also drafted playbooks that streamlined operations, and worked with local vendors and in-country partners in markets like Latin America and the Philippines to solve challenges the client couldn't manage alone.
Before, we had visibility, but it wasn't as clear as we needed. Now, we can pull up a dashboard and immediately know the status of our assets — what's deployed, what's returned, what's in transit."
— Client Sr. IT Support Engineer
Cleaning Up Data & Streamlining IT Workflows
Accurate records are the foundation of smooth logistics operations. Astreya helped the company clean up legacy data and resolve over 1,500 duplicate and outdated tickets, bringing in-use vs. terminated user data accuracy to 98%.
The Results
- Near 100% new hire equipment fulfillment
- 25% improvement in fleet health
- 96% accuracy in in-use vs. terminated user data
- 1,500+ legacy and duplicate tickets resolved
- Zero unidentified returned assets
The Impact
Astreya has given us back time. Now, we can focus on more strategic initiatives instead of getting bogged down in logistics.”
— Client Director, Workplace Tech Support & Eng Services
“One of the biggest things I’ve learned from this partnership is the power of delegation," says the Support Engineer. "I trust Astreya to handle critical tasks, and that’s freed me up to focus on higher-level priorities. Their global reach gives me the confidence that everything is under control. They’re also incredibly responsive, whether in our meetings or our day-to-day standups."
“We could have gone with a cheaper option," says the company's Director of Workplace Tech Support and Engineering Services. "But there’s something about Astreya that showed us they genuinely care. That’s what made the difference. They don’t treat this as just another contract—they treat it as a true collaboration.”
"Hypercare," the Support Engineer calls it. "From the launch of this project to today, Astreya has been available at all hours, answered questions in the middle of the night, and made sure we had everything we needed. That level of support has been huge.”
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