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Solutions // Lynx
See Problems Before They See You.
Astreya Lynx is an AI-powered IT operations analytics platform that turns your data into foresight.
Cloud, Infrastructure & Security
Enterprise AI Services
Digital Workplace Services
The Challenge We Solve
Your IT data is talking. Are you listening?
Most IT organizations collect mountains of ticket and alert data, but manual reporting makes it hard to spot patterns. By the time they surface, users are already feeling the impact.
Blind Spots in Your Data
IT systems capture everything, but missing fields, inconsistent entries, and stale records makes analysis unreliable. Teams make decisions based on incomplete information, and don’t know what’s missing until it shows up in an incident.
Reactive Firefighting
Teams spend their energy responding to incidents instead of preventing them. The same problems resurface month after month because root causes stay buried in ticket queues that nobody has time to analyze properly.
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Manual Reporting Fatigue
Building reports means hours of wrangling spreadsheets and stitching together dashboards. By the time insights reach leadership, they're already outdated. And proving the value of IT improvements? Nearly impossible without clear metrics.
Disconnected Metrics, No Story
You track tickets, SLAs, and reassignments, but these numbers sit in silos. There's no unified view connecting data quality to resolution times to business impact. Leaders ask questions the data can’t answer.
Analysts spend 70% of their time on data preparation.
- Mckinsey
The Astreya Advantage
An analytics platform that thinks ahead
Astreya Lynx reveals what matters, flags what's broken, and predicts what's coming. Built for IT teams who are tired of chasing numbers and ready to lead with insight.
Data Quality You Can Trust
Lynx continuously monitors your IT data for completeness, accuracy, and consistency. Field profiling, quality scoring, and automated assessments ensure your analytics rest on a solid foundation instead of wishful thinking.
Insights That Surface Themselves
AI-powered ticket intelligence highlights high-impact incidents, tracks reassignment patterns, measures SLA adherence, and spots trends human eyes would miss. Key insights are generated automatically so analysts can focus on action, not excavation.
Proactive Problem Management
The Problem Prevention Module identifies recurring incident patterns and potential problems before they escalate. SmartQ detection, rule-based analysis, and approval workflows turn reactive teams into proactive ones.
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Visualization That Tells The Story
Sixteen chart types, from heatmaps and Sankey diagrams to MTTR trends and word clouds, transform raw data into narratives. Executives see what matters. Engineers see what to fix. Everyone sees what they’re looking for.
integration with the astreya ecosystem
Lynx powers the intelligence layer
Lynx serves as the analytical brain within Astreya's AI operations ecosystem. While other solutions handle workflows, knowledge, and operations, Lynx provides the data quality assurance and predictive insights that make intelligent decisions possible.
Ready to turn your ITSM data into action?
Let us show you how Lynx can reveal hidden patterns and give your teams the insights they need to work smarter.
Use cases
Where it delivers value
01
Financial Services
Regulators and customers won’t tolerate disruptions. Lynx ensures audit-ready data, flags high-impact patterns before compliance events, and tracks SLA adherence with defensible metrics.
02
Healthcare
Multi-tenant SLAs demand clarity. Lynx reveals which products drive escalations, tracks MTTR by segment, and aligns teams on where reliability investments will have the greatest impact.
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03
Retail
Ticket surges can bury patterns. Lynx spots recurring clusters before they spread, flags misrouting gaps, and surfaces systemic issues faster, protecting brand reputation when it matters most.
Key capabilities
Lynx uses AI to flag messy data, catch problems early, and turn tickets into insights you can act on (and explain to leadership).
01
AI-Powered Data Quality Scoring
Lynx assesses your IT data across three dimensions—heterogeneity, feature completeness, and data completeness—delivering an overall quality score with field-level profiling. Dirty data gets flagged with explanations and AI recommendations for remediation. You know exactly what's broken and where to focus.
02
Proactive Problem Prevention
The Proactive Problem Prevention module identifies recurring incident patterns before they escalate. It defines rules based on repeat counts, field conditions, and SLA triggers, then surfaces potential problems awaiting action. Teams shift from reactive firefighting to proactive elimination.
03
AI Assist - Conversational Analytics
Ask questions in plain English “Show me SLA breaches by region" or "Which applications have the highest MTTR?" and get instant insights with the right visualization. Follow up naturally to refine, filter, or compare without starting over. Every answer is explainable, actionable, and ready to export.
04
Ticket Intelligence That Surfaces Itself
AI analyzes your entire ticket history to highlight what matters.Six key metrics—Total Tickets, High Business Impact, Reopened, Two-Hop Reassignments, Ack SLA, Resolution SLA—update automatically with every view.
05
One-Click Executive Reporting
Generate PDF reports with AI-generated insights in seconds. Monthly trends, aging analysis, MTTR tracking, portfolio breakdowns, are all exportable with professional formatting.