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Case Study
When a global identity leader outgrew its IT logistics, Astreya rebuilt the system. The results: 96% data accuracy, zero lost assets, hypercare support.
A four-week AI operations assessment gave a global financial services firm a 153-process catalog, readiness scores across five dimensions, and a six-month sprint plan projected to cut cycle times 72% and route 42% of tickets to AI agents.
Astreya replaced fragmented mobile operations with a scalable global program that improved CSAT and supported growth.
See how a semiconductor company upgraded hundreds of rooms across 29 cities in 10 weeks with no disruption and full e-waste compliance.
A leading financial services firm transformed fragmented IT support into a centralized, tierless global service desk, achieving 64% faster resolution.
Astreya's tierless, 24/7 resolution-first service desk helped a global nonprofit cut median wait times by 78%, reduce Tier 3 ticket burden by 58%.
Video
AI-powered monitoring, self-healing rooms, MTTR reduction, global standards for workplace collaboration
Smarter IT support: tierless service desks, AI automation, ITAM best practices, DEX insights, faster resolution
From Knowledge25 buzz to real ServiceNow AI value: ROI, automation wins, Process Intel demo, plus actionable tips
Telecom-cloud convergence, predictive AI automation, hyperscaler partnerships, workforce reskilling at ITW2025
Hands-on GenAI for IT ops: agentic AI, ServiceNow + GCP demos, real ROI, MTTR reduction, scale-ready automation
Modular design, multi-agent orchestration, ServiceNow bot migration, governance, real ROI
Blog
Without clean, governed, AI-ready data, even the best AI programs are built on a foundation that will crack. Learn more.
When buying a ServiceNow AI platform, you're making two purchases: the product and the partner who implements it.
Two years in, why is enterprise AI still falling short? The answer isn't what most teams think.
Build the instrumentation layer that makes enterprise AI governable, traceable, and audit-ready across every model, agent, and decision.
As AI adoption accelerates, organizations face a growing "blind spot" — deploying agents across dozens of disconnected systems with little visibility, governance, or accountability.
Recap of Google Cloud Next 2026 and how Astreya is helping organizations run AI agents at scale.
From predictive analytics to adaptive decision making, discover how real-time, self-adjusting systems turn insight into action at the speed modern business demands.
When most people think of IT support (outside of those working in it), they picture problem solvers. And it’s true, IT support teams are often our go-to fixers. But their role has evolved. Today’s Service Desk teams are increasingly seen as trusted partners who help businesses move faster.
Why do 95% of AI investments fail? Static metadata can't keep pace with AI systems. Discover how treating metadata as an OS unlocks reliable enterprise AI.
Press
Astreya has been named to TIME's inaugural list of America's Top WorkTech Companies 2026, ranking No. 110 of roughly 5,000 companies evaluated with an overall score of 82.2. Developed by TIME and Statista, the ranking recognizes the organizations shaping how work gets done in the modern enterprise.
Astreya expands its AI-first service desk through an integration with 3CLogic's voice AI and contact center platform, built for ServiceNow ITSM. The move brings real-time voice AI, generative insights, and a unified agent experience to enterprise IT operations, marking a milestone in Astreya's strategy to embed voice-enabled AI across its managed services.
Astreya launches AI OpsHub, an operational brain for hybrid IT that helps enterprises bridge cost mandates and AI adoption across complex environments.
Astreya has entered into a definitive agreement to acquire Reliant Information Services, LLC from the Reliant Group, marking its first business acquisition. The deal strengthens compliance-ready delivery for mission-critical, regulated environments, expands Astreya's footprint across the Pacific Northwest and Southwest, and deepens its presence in the airline industry.
Santa Clara, September 09, 2024 /PR.com/— Astreya, a global leader in IT Managed Services, proudly announces the appointment of Louise Winstone as the new Chief Human Resources Officer (CHRO). Louise joins Astreya and has over two decades of experience in human resources, leadership development, and organizational transformation across the financial, professional services, and technology sectors.
Astreya expands its global presence with the inauguration of an Innovation and Delivery Hub in India, reinforcing its commitment to pioneering IT and AI solutions. The hub represents Astreya’s ethos of ‘Working Innovation’, aiming to address the diverse needs of its international clientele.
Vikram’s extensive expertise will significantly contribute to Astreya’s growth and play a pivotal role in supporting the business expansion of digital engineering services. With him joining the team, Astreya strengthens its business offerings by leveraging his profound knowledge of various Integration Platforms, Enterprise Architecture leadership along with his business domain expertise in Automotive, Supply Chain, Logistics, Finance and Beverage industry domains.
Yolk’s unique combination of Virtual Support Assistants, No-Code Automation and ML-Powered Knowledge Management provides the perfect enhancement to Enterprise Service Management. “This is an incredibly exciting opportunity to join forces with Astreya to make high-growth enterprise customers more productive with Yolk’s intelligent service automation.”
Nav Makol brings over 20 years of experience of managing global teams in account management, business development, collaborative solutioning and delivery. His areas of expertise include conceptualizing and deploying innovative transformational elements in the IT, risk & compliance, operations and finance space, such as leveraging data analytics, Cloud and IT Infrastructure, digital transformation, and creation of COEs (Center of Excellence).
Tanmay Limaye’s extensive background includes a proven track record in structuring and executing strategic M&A deals that fuel growth and enhance market positioning, both domestically and internationally.
Sonali’s vast experience in the industry, with partnerships spanning enterprise clients and digital natives, has focused on driving digital transformation and delivering value. Her work across various sectors, including banking, capital markets, insurance, retail, health sectors, aligns perfectly with Astreya’s growth vision.
Edward Betancourt’s distinguished career includes leading high-performing product, engineering, and data teams, successful exits from two startups, and a wealth of experience as Technology Advisor for various VC-funded startups and VP of Engineering at both Cascade and Seek AI. His extensive involvement in AI is set to reinforce Astreya’s commitment to delivering state-of-the-art IT solutions to its global clientele.
Ebooks & guides
Mapping out your next moves to boost efficiency and cut costs? Start by seeing how your Service Desk performance measures up.
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