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AI & Automation Services
Turn IT Complexity Into AI-Driven Value
Astreya deploys intelligent AI agents directly into your existing environment to absorb the daily grind. Keep the stack you rely on. Give your engineers the breathing room to build what’s next.
Ready-to-Deploy Agents
Purpose-built agents and certified agentic apps that drop right into your existing ITSM tools. No prolonged ramp-up. Operational lift from day one.
Deep IT Domain Expertise
From legacy roots to cutting-edge stacks, our engineers step in, ramp up, and deliver results without hand-holding.
Vendor-Agnostic Approach
No black boxes. No vendor walls. Pure operational freedom. We engineer solutions that adapt to your environment, explain every outcome, and lower total cost of ownership.
AI, Industrialized at Scale
Anyone can build a single agent. We industrialize proven AI into repeatable, enterprise-ready systems than perform everywhere you operate.
Proven automation impact
Live AI agents
In the ServiceNow & Databricks Store
Digital runbooks
Automation knowledge, codified
IPs & accelerators
Proprietary IP for rapid deployment
AI experts
A dedicated enterprise AI practice
Delivery & governance proof
Assessment turnaround
Execution sprint plans
Month phased roadmaps
ServiceNow certifications
Google Cloud & ServiceNow
The manual work trap
Smart people. Endless friction.
Enterprise teams burn cycles on manual work while valuable data stays locked away. Automation stalls in pilots, and new AI tools create more pain than relief.
Repetitive Task Overload
Engineers spend their days on manual ticket handling, data entry, and routine checks instead of strategic work.
Insights Trapped in Tickets
Critical operational data sits unstructured in attachments, records, and knowledge bases no one mines.
Pilots That Never Scale
AI initiatives launch without a readiness baseline or roadmap, and stall before delivering measurable ROI.
Tool Sprawl & Lock-In
Vendor-led AI decisions add cost and complexity, locking teams into stacks that don’t fit how they work.
Full-Stack AI Services
The end of the AI experiment
Multi-vendor AI leaks budget and stalls. Astreya delivers a single accountable model that scales automation with verifiable ROI.
AIOps readiness & maturity assessment
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Evaluate your current environment and build a data-backed AI strategy — before spending on tooling.
- Capabilities heatmap
- Maturity scoring
- Governance guidance
- Phased 6-/12-/18-month roadmap
15-minute consultation • Custom automation scope
Automation readiness & solutions
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Uncover high-impact quick wins and deploy targeted automation fast — with clear KPI targets from day one.
- Pre-built AI agents & accelerators
- 360° opportunity catalog
- 6-month execution sprint plan
- Clear KPI targets
15-minute consultation • Custom automation scope
Automation as a Service (AaaS)
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End-to-end management of your AI automation ecosystem — from design to continuous optimization.
- Continuous AI agent delivery
- Outcome-driven automation pipelines
- Ongoing maintenance & enhancements
- Proactive governance
15-minute consultation • Custom automation scope
Ready-to-deploy AI agents
Smart agents that fit your stack
Native ServiceNow agents powered by Google Gemini and leading LLMs. Discover six purpose-built solutions that eliminate repetitive IT drag across your existing systems.
CorrelateIQ
Cross-attachment analysis and intelligent ticket correlation connect disparate records in seconds, giving your teams instant root cause clarity before an issue cascades.
TicketLens
No more hunting across browser tabs. Unified incident correlation connects related records in real time, surfacing the exact point of failure before service degrades.
Change Guard
Automates conflict analysis, policy verification, and documentation reviews at the record level, handing your CAB clean, compliant changes that are ready to approve.
Attachments Summarizer
Pulls essential data out of PDFs, screenshots, and documents instantly. Keep your ServiceNow records accurate and up-to-date and helps you accelerate triage.
Knowledge Builder & Optimizer
Powered by Google Gemini, closed ServiceNow tasks automatically become reusable documentation, breaking tribal silos and slashing tier-1 escalations.
Astraix
Our AI triage agent uses visual recognition to diagnose issues, matches the right fix immediately, and routes the ticket to the exact engineer who can solve it, cutting resolution time from the very first touch.
Ecosystem & partnerships
Works with the stack you already run
Deeply integrated with Google Cloud and ServiceNow. Completely technology-agnostic. We engineer production AI that fits your enterprise architecture.
01
ITSM Platforms
- ServiceNow (native + certified)
- Certified agentic workflow apps
02
AI & LLM Platforms
- Google Gemini
- Other leading LLMs
- Vendor-agnostic selection
03
Cloud
- Google Cloud (Partner)
- Hybrid environments
04
Automation & Data
- Databricks (agents in the Store)
- Agentic workflows
- Operational analytics
How we engage
Start anywhere. Scale everywhere.
Assess readiness, deploy quick wins, or entrust us with your entire ecosystem. Every path delivers enterprise-grade governance and clear, verifiable ROI.
Advisory & assessment
Strategic guidance & AI roadmap
We audit your opportunities, harden data governance, and hand leadership an airtight roadmap for immediate execution.
Pilot / project delivery
Design, build & deploy
We deploy autonomous agents from triage to remediation, strip friction from legacy workflows, and track performance against your KPIs.
AI as-a-Service
Continuous optimization & value realization
We manage your AI operations, enforce continuous governance, and optimize performance cycles for compounding ROI.
Our delivery methodology
Assess
Baseline capabilities, maturity, and governance readiness.
Prioritize
360° opportunity catalog ranks automations by value and effort.
Deploy
Pre-built agents and accelerators go live against KPI targets.
Operate
Continuous delivery, maintenance, and outcome-driven pipelines.
Optimize
Proactive governance and ongoing tuning compound the ROI.
Proof in action
Automation results that speak for themselves
How enterprise IT teams partner with Astreya to absorb growth, eliminate manual effort, and build data-backed AI roadmaps.
115% ticket surge. Zero added headcount.
When network tickets doubled, hiring wasn't on the table. Astreya deployed automated triage and remediation, absorbing the entire volume spike without adding staff.
Automated triage and correlation · SLA performance maintained through peak volume
115%
surge in network tickets absorbed
0
added headcount
Enterprise network estate · sustained volume growth
148 automatable processes. Mapped in 4 weeks.
Astreya assessed a global financial leader’s IT estate, converting operational data into an actionable, prioritized roadmap of 148 automations in four weeks.
360° opportunity catalog · capabilities heatmap and maturity scoring · phased 6/12/18-month roadmap
148
automatable processes identified
4 wks
assessment to roadmap
Global financial services firm · full IT operations scope
Ticket quality audit coverage
Across 1.6M annual tickets, Astreya integrated autonomous AI automation and end-to-end data pipelines, slashing IT inventory costs by 40%, accelerating ticket resolution 60%, and lifting operational accuracy beyond 70-75%.
100%
Ticket quality audit coverage
60%
faster handling
Global technology hyperscaler
Planning visibility improvement
Astreya replaced manual capacity planning and fragmented data center tracking with a centralized engine and GenAI dashboards, driving a 30% operational efficiency gain.
~80%
Planning visibility improvement
30%
operational efficiency gain
Social networking hyperscaler
AHT reduction
Astreya automated SSL/TLS governance across 200+ MuleSoft endpoints and deployed AI document validation, eliminating 95% of errors and saving 320 hours monthly.
40%
AHT reduction
95%
error elimination
US energy & utility enterprise
Insights & thought leadership
Go deeper into practical AI
Explore automation strategies, agent frameworks, and readiness playbooks from Astreya’s AI transformation leaders.
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Frequently asked questions
Everything you need to know about our AI agents, readiness assessments, and delivery model.
Have a specific question?
Our AI solution architects can review your ticket data and automation opportunities.
What are AI and automation services for enterprise IT?
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They combine ready-to-deploy AI agents, automation engineering, and managed delivery to eliminate repetitive manual tasks, unlock operational insights, and accelerate service delivery — with measurable ROI at every stage.
Do your AI agents require replacing our ITSM platform?
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No. Our AI agents are designed to work within your existing ITSM environment rather than replace it.
Which AI models do you use?
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We take a platform-agnostic, best-fit approach rather than committing to a single AI vendor. Model selection depends on the use case. Where clients are on ServiceNow, we make use of native AI capabilities (like Now Assist and Predictive Intelligence) alongside other leading approved AI models, choosing whichever combination delivers the most reliable outcome for that specific workflow.
How do you decide what to automate first?
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A 360° catalog-based analysis of your IT operations pinpoints high-value opportunities, scored on automatability, complexity, and business criticality, letting us prioritize the use cases that deliver the fastest, highest-confidence wins. One recent assessment mapped 148 automatable processes in four weeks.
What does an AIOps readiness assessment include?
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A capabilities heatmap, maturity scoring, governance guidance, and a phased 6-, 12-, and 18-month roadmap — a data-backed strategy before you invest in tooling.
What is Automation as a Service (AaaS)?
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End-to-end management of your AI automation ecosystem, delivered as an ongoing managed service rather than a one-time build. It combines continuous assessment, agent delivery, ongoing maintenance, and proactive governance, so automation coverage keeps expanding.
How quickly do automations deliver value?
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Our phased model is built to surface quick wins early. Pre-built agents and accelerators are engineered for rapid deployment, with wins targeted within a 6-month execution sprint, and measurable results showing up in the early phases — not just at the end of a long build.
How do you keep AI agents governed and compliant?
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Governance is built into delivery: policy validation, documentation review, and proactive oversight keep every agent auditable. Every AI agent is scoped to a clear autonomy zone — what it can act on independently, what needs human approval, what it can only advise on, and what’s off-limits. Actions are logged and auditable.