Featured insight
Filter by:
Content Type
Topic
Video
AI-powered monitoring, self-healing rooms, MTTR reduction, global standards for workplace collaboration
Smarter IT support: tierless service desks, AI automation, ITAM best practices, DEX insights, faster resolution
From Knowledge25 buzz to real ServiceNow AI value: ROI, automation wins, Process Intel demo, plus actionable tips
Telecom-cloud convergence, predictive AI automation, hyperscaler partnerships, workforce reskilling at ITW2025
Hands-on GenAI for IT ops: agentic AI, ServiceNow + GCP demos, real ROI, MTTR reduction, scale-ready automation
Modular design, multi-agent orchestration, ServiceNow bot migration, governance, real ROI
Blog
Discover how RMM telemetry and intelligent PDU control automate AV remediation. Improve uptime, support remote-first operations, and scale enterprise AV support.
Most IT operations haven’t really been “operating.” For decades, we’ve built workflows that respond after something breaks. Rule-based automation helped, but only in narrow, pre-defined scenarios. It was better than nothing—but not by much. Enter GenAI in IT operations.
Success in hybrid work environments isn’t about flashy gear or gigabit pipes, it’s about AV-IT unity. When audio-visual and network teams share data and workflows, meetings start on time and tech headaches disappear.
This blog introduces the Cloud Infrastructure Automation Value Model, a framework designed to help cloud, operations, and business leaders evolve automation in a structured way.
In 2025, cloud cost management is not just about fixing billing surprises. It is about building a FinOps practice that makes sure every cloud dollar adds real business value. Still, the State of FinOps latest report shows that more than 70% of organizations struggle to control waste. For many, cloud cost optimization is seen as a one-time project instead of an ongoing habit.
Inside a ServiceNow Knowledge 25 session that should be required listening for every IT Ops leader. Heinken BV Product Manager Tjebbe Jehee shared the company’s 5-year transformation journey to modernize its Global Service Desk, serving more than 100,000 users worldwide.
The new era of AV and workplace automation is no longer about fixing what’s broken; it’s about anticipating what’s next. In the latest Astreya Talks Webinar, “AV 3.0: A New Age of Workplace Collaboration””, we shed light on how organizations across the globe are transforming their audiovisual (AV) environments with AI, analytics, and intelligent automation.
In the modern workplace, service desk and IT support services are no longer just about fixing problems—they are about driving business velocity and optimizing enterprise flow state. When IT support services are well-designed and proactive, they enhance employee productivity, improve operational efficiency, and reduce disruptions that slow down work.
IT Asset Lifecycle Management is essential for driving operational efficiency, controlling costs, and maximizing asset value. From planning and acquisition to operation, maintenance, and reverse logistics, a structured lifecycle approach ensures smarter decisions at every stage. This post explores key benefits and real-world success stories that show how effective IT lifecycle management delivers measurable business impact.
Press
Santa Clara, September 09, 2024 /PR.com/— Astreya, a global leader in IT Managed Services, proudly announces the appointment of Louise Winstone as the new Chief Human Resources Officer (CHRO). Louise joins Astreya and has over two decades of experience in human resources, leadership development, and organizational transformation across the financial, professional services, and technology sectors.
Astreya expands its global presence with the inauguration of an Innovation and Delivery Hub in India, reinforcing its commitment to pioneering IT and AI solutions. The hub represents Astreya’s ethos of ‘Working Innovation’, aiming to address the diverse needs of its international clientele.
Vikram’s extensive expertise will significantly contribute to Astreya’s growth and play a pivotal role in supporting the business expansion of digital engineering services. With him joining the team, Astreya strengthens its business offerings by leveraging his profound knowledge of various Integration Platforms, Enterprise Architecture leadership along with his business domain expertise in Automotive, Supply Chain, Logistics, Finance and Beverage industry domains.
Yolk’s unique combination of Virtual Support Assistants, No-Code Automation and ML-Powered Knowledge Management provides the perfect enhancement to Enterprise Service Management. “This is an incredibly exciting opportunity to join forces with Astreya to make high-growth enterprise customers more productive with Yolk’s intelligent service automation.”
Nav Makol brings over 20 years of experience of managing global teams in account management, business development, collaborative solutioning and delivery. His areas of expertise include conceptualizing and deploying innovative transformational elements in the IT, risk & compliance, operations and finance space, such as leveraging data analytics, Cloud and IT Infrastructure, digital transformation, and creation of COEs (Center of Excellence).
Tanmay Limaye’s extensive background includes a proven track record in structuring and executing strategic M&A deals that fuel growth and enhance market positioning, both domestically and internationally.
Sonali’s vast experience in the industry, with partnerships spanning enterprise clients and digital natives, has focused on driving digital transformation and delivering value. Her work across various sectors, including banking, capital markets, insurance, retail, health sectors, aligns perfectly with Astreya’s growth vision.
Edward Betancourt’s distinguished career includes leading high-performing product, engineering, and data teams, successful exits from two startups, and a wealth of experience as Technology Advisor for various VC-funded startups and VP of Engineering at both Cascade and Seek AI. His extensive involvement in AI is set to reinforce Astreya’s commitment to delivering state-of-the-art IT solutions to its global clientele.
Ebooks & guides
Mapping out your next moves to boost efficiency and cut costs? Start by seeing how your Service Desk performance measures up.
.png)
.png)
.png)
.png)
.avif)
