partners // ServiceNow

ServiceNow is Powerful.
We Make It Unstoppable.

We turn ServiceNow into your IT team’s smartest copilot. Astreya's AI agents and automated workflows eliminate the noise, so your team stops firefighting and starts innovating.

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ServiceNow can do more. A lot more.

You have ServiceNow—now how do you unlock the full value of AI-powered IT support?

As a trusted ServiceNow partner, we go beyond pre-built AI agents. We pinpoint IT support processes primed for automation, optimization, and agentification. We shift teams from reactive incident handling to predictive, AI-driven service delivery with always-on virtual support and real-time knowledge creation. We design, build, and deploy AI-powered workflows that push ServiceNow further. Automation-as-a-Service is our craft, and we help you win with it.

The Astreya Advantage

Why leading IT teams choose Astreya for ServiceNow + AI transformation

Our team works with yours from day one to pinpoint high-impact automation opportunities, build tailored ServiceNow solutions, and manage them with care. Whether you use out-of-the-box accelerators or create new AI agents, Astreya helps you turn ServiceNow into a smarter, faster, more adaptive platform that drives real business outcomes.

Human-Centered AI Strategy

We dig into the lived experience of work: the patterns, the handoffs, the breaks in momentum. From that, we create automation that supports the way people move through their day. The result isn’t another technology. It’s a smoother way of working.

Pre-Built + Custom AI Agents

Choose ready-to-deploy agents built to sort, triage, extract key data. Or deploy custom solutions aligned to your workflow needs. Every Astreya build stays future-proof and migration-ready. Install, configure, and see impact without disruption.

Purpose-Built to Extend ServiceNow

Most partners configure. We engineer. Lynx verifies every fix before closing it. AI OpsHub governs AI execution across your entire stack. Pictor shows how work actually moves, so automation reflects reality, not a wiki nobody updates.

Deep Expertise. Zero Learning Curve.

Early adopters. Certified architects. Active platform developers. We don't figure it out in your environment, we arrive ready. AI-led accelerators deliver results in days, not quarters. No technical debt. No shortcuts. Just a foundation built to last.

Key Capabilities

Capabilities that drive impact

We analyze tickets and workflows with machine learning to identify the highest-impact automation opportunities. By combining ServiceNow’s AI platform with our strategy and delivery expertise, we design, deploy, and optimize solutions that simplify support, speed up resolution, and scale with your growing needs.

Predictive Intelligence & Self-Healing Automation

Resolve incidents, streamline workflows, and automate tasks with ServiceNow Predictive Intelligence and Orchestration. Astreya builds high-impact hybrid IT solutions to maximize your ServiceNow investment.

Personalized Agentic AI

Deploy ready-to-use AI agents for tasks like summarization and resolution, or work with us to build custom agents that automate complex, multi-system workflows and accelerate your autonomous IT journey.

From Data to Decisions with Now Assist

Turn scattered IT data into clear insight with Now Assist and Lynx. Reveal trends, risks, and recommendations directly in ServiceNow to support faster, more confident decision-making.

360° Service Catalog Optimization

We evaluate your full service catalog to highlight automation-ready opportunities, remove redundancy, and streamline delivery, improving turnaround times and creating a strong foundation for AI-driven scale.

Integration with the Astreya Ecosystem

Works seamlessly across your enterprise IT stack

Your IT environment has a lot of moving parts. We make them work as one.

From Asset Management and Service Desk to Cloud and Hybrid IT, Network, and Datacenter, Astreya connects every layer to your ServiceNow foundation with AI-powered agents and purpose-built solutions: Ara, Lynx, AI OpsHub, Pyxis, and Pictor.

The result is less friction, clearer insights, and faster transformation without added complexity.

Cloud, Infrastructure, & Security

End-to-end cloud, network, and security expertise that strengthens resilience, optimizes performance, and protects enterprise IT environments at scale.

Cloud & Hybrid IT

Network & Data Center MGMT.

Cybersecurity

Enterprise AI Services

AI-driven services that modernize IT operations, elevate engineering productivity, and unlock faster, smarter decision-making across your business.

Data Engineering

AI Automation

Application Engineering

Digital Workplace Services

Modern workplace solutions that enhance productivity, streamline support, and create seamless employee experiences across every device and location.

Service Desk

IT Asset Management

AV & Workplace Collaboration

Simplify. Connect. Accelerate.

Five solutions to make ServiceNow even better

We built the tools we wished existed. Solutions that makes your team genuinely better at what they do. Every solution we've built came from real operational experience.

Ara

Astreya's AI-powered assessment that gives IT and operations leaders a fast, clear view of readiness, maturity, and automation opportunity across their environment. No months of manual interviews. No disconnected spreadsheets. Just a structured, data-driven path from where you are today to where your team is capable of going, with a prioritized roadmap leadership can rally behind.

Lynx

Astreya's AI-powered analytics platform that turns your ITSM data into foresight your team can act on. It continuously monitors data quality, surfaces recurring patterns before they escalate, and generates insights automatically, so your analysts spend less time wrangling spreadsheets and more time solving real problems.Lynx gives every layer of your organization exactly what they need to see and the confidence to act on it.

AI OpsHub

Astreya's AI-native operational cockpit that sits on top of your existing IT tools — ServiceNow, Jira, Datadog, Splunk, BigPanda, and more. It brings fragmented tickets, alerts, approvals, and knowledge into one calm, coordinated system. The AI assists with triage, routing, diagnosis, and root cause analysis, always with explainable recommendations and humans in the loop.

Pictor

Astreya's process intelligence platform that gives IT and operations leaders a live, accurate view of how work flows across their environment. Where it stalls. Where it slips. Where the same problems keep quietly costing time. Pictor ingests data from across your systems, maps your real process flows in real time, and alerts your team the moment something goes off course.

Pyxis

Astreya's unified intelligence platform that pulls together data from ITSM, ITAM, CSAT, phone logs, event systems, and more, so you're never making decisions based on a fragment of the picture. Start with metadata and get directional findings in days. Go deeper with real operational data and have a validated, quantified business case in weeks. Ask a plain-language question and get an answer right now.

Use cases

Where it delivers value

Astreya’s ServiceNow partnership becomes an engine for fewer headaches and faster answers that stick across day-to-day support, complex issues, and strategic decisions. When you’re ready to move even faster, explore our AI agents and accelerators in the ServiceNow Store, built to deploy quickly with less lift and more impact.

Proactive Incident Management

Use AI-powered detection and resolution to reduce downtime and fix issues before they impact users—boosting reliability and decreasing escalations.

Always-On Service Desk

Deploy ServiceNow virtual agents to handle common IT requests 24/7, deflect L1 tickets, and free up your team for high-value tasks.

Executive-Ready Decision Intelligence

Leverage Now Assist and Astreya Lynx for real-time insights, reports, and recommendations without digging through dashboards.

Streamlined Service Request Fulfillment

Audit, assess, and optimize your service catalog to accelerate intake-to-fulfillment cycles and automate high-volume services like onboarding or software requests.

Knowledge That Improves Itself

Auto-generate and maintain articles based on resolved incidents and trends with our Knowledge Builder & Optimizer AI agent—keeping your support content fresh and relevant.