Outsourcing Technical Support Archives - Astreya

The role of IT logistics in mitigating supply chain disruption risks

Digital Workplace Services

The role of IT logistics in mitigating supply chain disruption risks

The term “IT logistics” is often used interchangeably with “supply chain management.” However, IT logistics is a specific...

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5 ways to improve the velocity of IT services

Service Desk, Digital Workplace Services

5 ways to improve the velocity of IT services

The concept of the Service Desk is simple – it’s a central point of contact between an organization...

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4 signs your managed service provider is subpar

Digital Workplace Services

4 signs your managed service provider is subpar

Your business is only as good as the technology and people that support it. When outsourcing your IT...

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7 attributes of an exceptional managed service provider

Thought Leadership, Service Desk, Strategies, Digital Workplace Services, IT Logistics

7 attributes of an exceptional managed service provider

For most organizations, the IT service desk is a costly necessity that never seems to provide a good...

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Targeted Q&A: The key to finding a great MSP

Thought Leadership, Service Desk

Targeted Q&A: The key to finding a great MSP

When a business decides to partner with a managed service provider (MSP), choosing the right organization for the...

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Going above and beyond CSAT surveys with service desk KPIs

Thought Leadership, Service Desk

Going above and beyond CSAT surveys with service desk KPIs

For years, the customer satisfaction score (CSAT) has been the gold standard for assessing service quality in various...

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Uplift employee experiences with managed IT services

Thought Leadership, Service Desk

Uplift employee experiences with managed IT services

A help desk is supposed to be just that: a center of help to the users across a...

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