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What this Job Entails: 

We are seeking a highly skilled and experienced Data Center Technician to join our team. As a key member of our technical support team, you will be responsible for replacing ticketed components, receiving and sending packages, and assisting with regular site maintenance activities. You will also be expected to escalate complex and abnormal issues to the DCO team. If you have proven experience as a Data Center Technician or similar role, and possess strong expertise in Linux system administration, data center infrastructure, virtualization technologies, scripting languages, and monitoring and management tools, we encourage you to apply.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center. 

• Confirm and label devices, rack and cables.

• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.

• Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position,

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
• Excellent verbal and written communication skills in English
• Ability to respond to any On-Call request within 1 hour, while on-call
• Understanding of how to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards 
• Familiarity with working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber
• Ability to adapt to changing priorities, conditions, and circumstances 
• Strong organization skills
• Working knowledge of computer hardware 
• Understanding of networking components and infrastructures 
• Knowledge of copper and fiber testers
• Excellent troubleshooting skills
• Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 
• Familiarity with cable management and knowledge of how to run fiber and copper in a data center 
• Some knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies 
• Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified) 
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. 
• Ability to learn new software

Preferred Qualifications: 

• Certifications in Data Center technologies are desired 

• Hands on experience in electrical, HVAC, and data center infrastructures

• Familiarity with ticketing systems

• Working knowledge of networking components and infrastructures, including Wi-Fi

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 

• Able to safely lift and move a minimum of fifty (50) pounds 

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Data Center Technician II will assist with installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Participate in installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center. 

• Confirm and label devices, rack and cables.

• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.

• Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Excellent verbal and written communication skills in English

• Ability to respond to any On-Call request within 1 hour, while on-call

• Effectively utilize the ticket management systems 

• Ability to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards 

• Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber

• Ability to adapt to changing priorities, conditions, and circumstances 

• Strong organization skills

• Working knowledge of computer hardware 

• Understanding of networking components and infrastructures 

• Knowledge of copper and fiber testers

• Excellent troubleshooting skills

• Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 

• Experience with cable management and knowledge of how to run fiber and copper in a data center 

• Some knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies 

• Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified) 

• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. 

• Ability to learn new software

• Must provide own transportation to work locations 

Preferred Qualifications: 

• Certifications in Data Center technologies are desired 

• Hands on experience in electrical, HVAC, and data center infrastructures

• Working knowledge of networking components and infrastructures, including Wi-Fi

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 

• Able to safely lift and move a minimum of fifty (50) pounds 

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Hardware Support Technician II provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

​

Your Roles and Responsibilities:

• Participates with inventory and asset management including receipt and disposition of hardware

• Documents all defects of pre-mass production hardware and/or software

• Performs hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)

• Performs software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)

• Conducts servo flashing, firmware upgrade, flashing unsigned images

• Resolves support tickets on device issues

• Provides technical support during events (travel often required)

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

​

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• IT savvy and interested in new technologies

• Knowledgeable about inventory, and comfortable in an IT inventory environment

• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs

• Excellent communicator in both written and verbal English

• Ability to work in a team

• Ability to excel in a fast paced work environment.

• Ability to learn new things and adapt to a changing environment quickly

• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Data experience

• Excel experience

​

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

​

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options

• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

• Introduction to new ways of working and awesome technologies

• Career paths to help you establish where you want to go

• Focus on internal promotion and internal mobility - we love to build teams from within

• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

• Education Assistance

• Dedicated management to provide you with on point leadership and care

• Numerous on the job perks

• Market competitive compensation and insurance, health and wellness benefits

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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We are searching for a Product Cost Management (PCM) Analyst to join our global Hardware Operations Team in Mountain View, CA

Our PCM team develops efficient and scalable E2E product cost management workflows to help bring innovative and financially healthy products to the market.  We are seeking someone with a passion for innovation and data analytics, as well as possesses the organizational skills and adaptability to work on conflicting priorities and tight deadlines. 

Your daily responsibilities: 

• Collaborate with Sourcing team to obtain product cost data

• Collaborate with PLM (Product Lifecycle Management) and Engineering team to monitor and verify BoM changes

• Utilize internal cost system to generate BoM (Bill of Materials) cost rollup report and comparison report

• Setup and maintain correct personnel, assembly and commodity settings in the cost system

• Make sure cost data in system is up to date

• Assist in generating bi-weekly product cost report

• Assist in generating quarterly product savings report

• Develop tools to enhance cost management workflow and improve efficiency

• Lead/Participate ad hoc cost analytics projects

Skills and Qualifications Needed: 

• BS or BA degree, 3+ years experience in Operations, Supply Chain, Finance or related fields.  Past experience in high tech industry is preferred

• Have knowledge of hardware product development process and Bill of Materials concept 

• Excellent G-Suite or MS Office Skills.  Mastery skills of Google Sheets or Excel is a must

• Excellent data analysis skills, ability to build database and reporting tools by using SQL, VB or other programming language

• Must have great attention to detail as well as the ability to work independently 

• Possess project management skills, can deal with conflicting priorities and tight deadlines

• Good written and spoken communication skills

• Fast learner, can do attitude

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Scope:

● Uses professional concepts and company objectives to resolve complex issues in creative and effective ways 

● Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors 

Your Roles and Responsibilities: 

● Create and maintain optimal data pipeline architecture 

● Assemble large, complex data sets that meet functional / non-functional business requirements. 

● Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc. 

● Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources 

● Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics. 

● Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs. 

● Create data tools for team members to assist them in building and optimizing analytics production. 

● Work with data and analytics experts to strive for greater functionality in our data systems. 

● Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position 

Required Qualifications/Skills: 

● Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ Data Engineering experience, focusing on building and maintaining data environments.

• Demonstrate 8+ years' of experience in designing and constructing ETL/ELT processes, managing data solutions within an SLA-driven environment.

• Exhibit a strong background in developing data products, APIs, and maintaining testing, monitoring, isolation, and SLA processes.

• Possess advanced knowledge of SQL/NoSQL databases (such as Snowflake, Redshift, MongoDB). • Proficient in programming with Python or other scripting languages.

• Experience in building ELT/ETL processes using tools like dbt, Airflow, Fivetran, CI/CD using GitHub, and reporting in Tableau.

• Understanding of Data Modelling and warehousing concepts.

 ● Networks with key contacts outside own area of expertise 

● Determines methods and procedures on new assignments and may coordinate activities of other personnel 

● Proficiency in languages: Python and Javascript

● Data Warehousing – Hadoop, MapReduce, HIVE, Presto 

● Operating system: UNIX, Linux 

● Follows standard practice and procedures when analyzing situations or data

Preferred Qualifications: 

● SAS and MatLab 

● Basic Machine Learning 

● Certified GCP Data Engineer 

Physical Demand & Work Environment: 

● Must have the ability to perform office-related tasks which may include prolonged sitting or standing 

● Must have the ability to move from place to place within an office environment ● Must be able to use a computer 

● Must have the ability to communicate effectively 

● Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers 

What can Astreya offer you? 

● Employment in the fast-growing IT space providing you with a variety of career options ● Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network 

● Introduction to new ways of working and awesome technologies 

● Career paths to help you establish where you want to go 

● Focus on internal promotion and internal mobility - we love to build teams from within ● Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace 

● Education Assistance 

● Dedicated management to provide you with on point leadership and care ● Numerous on the job perks 

● Market competitive compensation and insurance, health and wellness benefits

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What this Job Entails: 

The System Administrator is expected to facilitate operational support to and on behalf of the assigned team. The assigned team supports and maintains a variety of large and global scale systems for building management and physical security operations. The skill set required is industry typical 'systems administration', including working knowledge of various networking systems. Work is ticket based, and the team would be expected to procedurally work through tickets (submitted via a template) to resolution.

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their specialty

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Monitor ticket queue and IM channels 

• Monitor and participate in managing systems and infrastructure 

• Accurately record all metadata related to tickets on internal tools, including, but not limited to, CTI (category, type and item), outage resolution time, IM transcripts, postmortems, etc.

• Manage and resolve troubleshooting tickets from internal teams and third-party teams, engaging other teams as necessary 

• Maintain contact with 3rd parties and represent the assigned team in a professional and courteous manner which complies with clients’ vendor code of conduct.

• Provide out of business hours support for any scheduled time sensitive upgrades 

• Provide 24/7 on-call support for critical system’s outages 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Comfortable with building and managing various servers 

• Experience with networking management, configurations and changes 

• Experience with systems and networking troubleshooting to identify the root cause and fixes 

• Knowledgeable about ticket systems and follow processes 

• Strong communication and writing skills 

Preferred Qualifications: 

• Automation and scripting experience 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Job Role / Title: Program Manager II (Demand Planner)

Roles and Responsibilities:

• Demand Forecasting:

  • Develop and maintain a credible 18 month forecast for Vertex and Cloud Applications products by working closely with Engineering and Product leads.

  • Work closely with Finance and Prod Ops to get necessary approvals.

  • Capture data to monitor forecast accuracy at the product category level.

  • Collaborate with sales, marketing, and product teams to incorporate market intelligence and upcoming initiatives into demand forecasts.

  • Gather necessary data and contribute to instantiation of a Cloud-wide Product Launch roadmap. 

• Provisioning 

  • Capture near-term inorganic demand for Vertex and Cloud Applications products

  • Analyze current capacity/quota allocations and utilization at the product level and net out unused capacity/quota against future demand by collaborating with product and technical teams.

  • Using capacity tooling to create demand requests and work with CCC / ML Fleet on capacity/quota provisioning.

  • Track all capacity mutations (additions/removals) at the Product level by working closely with Quota/Capacity provisioning teams and Capacity Management. 

• Collaboration & Reporting:

  • Prepare clear, concise reports on forecast accuracy, utilization data at the product level and gather necessary context for abnormal accuracy and/or utilization.

  • Contribute to the creation of a consolidated SDM (similar to CSI) for PaaS AI/ML products 

  • Contribute towards a consolidated reporting on all capacity/quota requests from Vertex and Cloud Applications teams. 

  • Measure and Monitor capacity/quota provisioning delivery timelines and work with partner teams to categorize (or slip code) requests that miss SLOs. 

  • Triage unplanned requests from partner teams and prepare reports to provide necessary information. 

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What this Job Entails:

We are seeking a motivated and detail-oriented Accounting Associate to join our dynamic accounting team. This entry-level role is designed to support the Assistant Controller in managing a variety of tasks that require immediate attention. The ideal candidate will be assertive, curious, resourceful, and adept at using web-based tools.

Key Responsibilities:

• Obtain certificates of insurance from our broker and provide them to our customer service/sales teams.
• Manage corporate credit card logistics, including issuing and tracking cards.
• Follow up with states on sales tax questions and ensure compliance.
• Manage incoming mail through our virtual mailbox and route it appropriately.
• Assist with other administrative and accounting tasks as needed.

Qualifications:

• Strong organizational skills and attention to detail.
• Proficiency with web-based tools and cloud-based applications.
• Ability to manage multiple tasks and prioritize effectively.
• Excellent communication and interpersonal skills.
• Assertive, curious, and resourceful mindset.
• Interest in accounting and finance

Benefits:

• Opportunity to gain valuable experience in a global company.
• Work with a team of professionals in a supportive and collaborative environment.
• Exposure to significant accounting topics and processes.
• Work remotely.
• Access to online training and development resources.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Astreya is a leading IT solutions provider committed to delivering technology-enabled services that drive digital transformation for some of the world's most exciting companies. With engineers in over 30 countries and 70 cities, we are a global team working with the most innovative organizations. Our delivery model ensures exceptional service by matching top talent with on-site teams to provide world-class IT support.

Job Description:

We are seeking an experienced IT Logistics Tech II to join our services team. This role will focus on providing break/fix support in warehouse and distribution center environments, including handling packing stations, sorting stations, barcode scanners, and other critical equipment such as AGV, AMR, AS/RS. The ideal candidate will be familiar with industry best practices and demonstrate a commitment to high-quality user support.

Responsibilities:

• Provide break/fix support for warehouse and distribution center equipment, including packing stations, sorting stations, barcode scanners and prior experience with AGVs, AMRs, and AS/RS equipment.

• Set up and configure MAC OS and PC systems.

• Utilize zero-touch deployment techniques for MACs and PCs.

• Manage imaging and reimaging of MAC laptops and Windows PCs.

• Perform backup and restoration of end-user data.

• Maintain accurate asset information in the ticketing system to ensure a reliable asset database.

• Refresh end-user devices according to scheduled timelines.

• Assist with inventory activities on a weekly and monthly basis.

• Document end-user issues accurately within Flexera.

• Create, modify, and maintain processes and policies for MACs.

• Provide occasional level 1 technology support and ensure a high-quality user experience.

• Prioritize and complete assigned support requests in a timely manner.

• Document and escalate issues that cannot be resolved within SLA.

• Proactively communicate errors or improvements needed in documented support procedures.

• Track IT assets and adhere to inventory management guidelines for desktops, laptops, tablets, and other peripherals.

• Follow best practices for incident management, problem management, change management, and knowledge management.

• Perform other duties as assigned.

Required Skills:

• Detail-oriented with strong listening skills and precise documentation.

• Direct knowledge using the following tools:  JAMF, Intune, Workspace One, and SCCM

• Collaborative team player with a focus on delivering high-quality user support.

• Ability to educate customers on policies and procedures when needed.

• Adaptability in customer interactions based on their preferences.

• Proactive in mastering service delivery processes and quality of work.

• Promote a team culture of ownership, trust, respect, and cross-collaboration.

Qualifications:

• 3-5+ years of experience providing general IT support in a high-volume technology environment.

• Proficiency in troubleshooting applications, hardware, and mobile technologies.

• Patience and empathy towards customer issues and concerns.

• Excellent written and verbal communication skills.

• Experience with Microsoft Windows 11, Mac OS X, and Linux fundamentals.

• Knowledge of hardware troubleshooting, installation, and upgrades.

• Familiarity with mobile devices (iOS, Android) and image deployment tools.

• Ability to quickly diagnose, prioritize, and manage competing deadlines.

• Self-motivated with strong time management skills.

Desired Qualifications:

• CompTIA A+ Certification.

• Experience with ITSM platforms such as Snipe, Asset Panda, Remedy, Flexera, ServiceNow

• Windows 11 Certification (MS 680 &/or 53301).

• Apple Certified Support Professional (ACSP) Certification.

• JAMF Certification.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Astreya is a leading IT solutions provider committed to delivering technology-enabled services that drive digital transformation for some of the world's most exciting companies. With engineers in over 30 countries and 70 cities, we are a global team working with the most innovative organizations. Our delivery model ensures exceptional service by matching top talent with on-site teams to provide world-class IT support.

Job Description:

We are seeking an experienced IT Logistics Tech II to join our services team. This role will focus on providing break/fix support in warehouse and distribution center environments, including handling packing stations, sorting stations, barcode scanners, and other critical equipment such as AGV, AMR, AS/RS. The ideal candidate will be familiar with industry best practices and demonstrate a commitment to high-quality user support.

Responsibilities:

• Provide break/fix support for warehouse and distribution center equipment, including packing stations, sorting stations, barcode scanners and prior experience with AGVs, AMRs, and AS/RS equipment.

• Set up and configure MAC OS and PC systems.

• Utilize zero-touch deployment techniques for MACs and PCs.

• Manage imaging and reimaging of MAC laptops and Windows PCs.

• Perform backup and restoration of end-user data.

• Maintain accurate asset information in the ticketing system to ensure a reliable asset database.

• Refresh end-user devices according to scheduled timelines.

• Assist with inventory activities on a weekly and monthly basis.

• Document end-user issues accurately within Flexera.

• Create, modify, and maintain processes and policies for MACs.

• Provide occasional level 1 technology support and ensure a high-quality user experience.

• Prioritize and complete assigned support requests in a timely manner.

• Document and escalate issues that cannot be resolved within SLA.

• Proactively communicate errors or improvements needed in documented support procedures.

• Track IT assets and adhere to inventory management guidelines for desktops, laptops, tablets, and other peripherals.

• Follow best practices for incident management, problem management, change management, and knowledge management.

• Perform other duties as assigned.

Required Skills:

• Detail-oriented with strong listening skills and precise documentation.

• Direct knowledge using the following tools:  JAMF, Intune, Workspace One, and SCCM

• Collaborative team player with a focus on delivering high-quality user support.

• Ability to educate customers on policies and procedures when needed.

• Adaptability in customer interactions based on their preferences.

• Proactive in mastering service delivery processes and quality of work.

• Promote a team culture of ownership, trust, respect, and cross-collaboration.

Qualifications:

• 3-5+ years of experience providing general IT support in a high-volume technology environment.

• Proficiency in troubleshooting applications, hardware, and mobile technologies.

• Patience and empathy towards customer issues and concerns.

• Excellent written and verbal communication skills.

• Experience with Microsoft Windows 11, Mac OS X, and Linux fundamentals.

• Knowledge of hardware troubleshooting, installation, and upgrades.

• Familiarity with mobile devices (iOS, Android) and image deployment tools.

• Ability to quickly diagnose, prioritize, and manage competing deadlines.

• Self-motivated with strong time management skills.

Desired Qualifications:

• CompTIA A+ Certification.

• Experience with ITSM platforms such as Snipe, Asset Panda, Remedy, Flexera, ServiceNow

• Windows 11 Certification (MS 680 &/or 53301).

• Apple Certified Support Professional (ACSP) Certification.

• JAMF Certification.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Astreya is a leading IT solutions provider committed to delivering technology-enabled services that drive digital transformation for some of the world's most exciting companies. With engineers in over 30 countries and 70 cities, we are a global team working with the most innovative organizations. Our delivery model ensures exceptional service by matching top talent with on-site teams to provide world-class IT support.

Job Description:

We are seeking an experienced IT Logistics Tech II to join our services team. This role will focus on providing break/fix support in warehouse and distribution center environments, including handling packing stations, sorting stations, barcode scanners, and other critical equipment such as AGV, AMR, AS/RS. The ideal candidate will be familiar with industry best practices and demonstrate a commitment to high-quality user support.

Responsibilities:

• Provide break/fix support for warehouse and distribution center equipment, including packing stations, sorting stations, barcode scanners and prior experience with AGVs, AMRs, and AS/RS equipment.

• Set up and configure MAC OS and PC systems.

• Utilize zero-touch deployment techniques for MACs and PCs.

• Manage imaging and reimaging of MAC laptops and Windows PCs.

• Perform backup and restoration of end-user data.

• Maintain accurate asset information in the ticketing system to ensure a reliable asset database.

• Refresh end-user devices according to scheduled timelines.

• Assist with inventory activities on a weekly and monthly basis.

• Document end-user issues accurately within Flexera.

• Create, modify, and maintain processes and policies for MACs.

• Provide occasional level 1 technology support and ensure a high-quality user experience.

• Prioritize and complete assigned support requests in a timely manner.

• Document and escalate issues that cannot be resolved within SLA.

• Proactively communicate errors or improvements needed in documented support procedures.

• Track IT assets and adhere to inventory management guidelines for desktops, laptops, tablets, and other peripherals.

• Follow best practices for incident management, problem management, change management, and knowledge management.

• Perform other duties as assigned.

Required Skills:

• Detail-oriented with strong listening skills and precise documentation.

• Direct knowledge using the following tools:  JAMF, Intune, Workspace One, and SCCM

• Collaborative team player with a focus on delivering high-quality user support.

• Ability to educate customers on policies and procedures when needed.

• Adaptability in customer interactions based on their preferences.

• Proactive in mastering service delivery processes and quality of work.

• Promote a team culture of ownership, trust, respect, and cross-collaboration.

Qualifications:

• 3-5+ years of experience providing general IT support in a high-volume technology environment.

• Proficiency in troubleshooting applications, hardware, and mobile technologies.

• Patience and empathy towards customer issues and concerns.

• Excellent written and verbal communication skills.

• Experience with Microsoft Windows 11, Mac OS X, and Linux fundamentals.

• Knowledge of hardware troubleshooting, installation, and upgrades.

• Familiarity with mobile devices (iOS, Android) and image deployment tools.

• Ability to quickly diagnose, prioritize, and manage competing deadlines.

• Self-motivated with strong time management skills.

Desired Qualifications:

• CompTIA A+ Certification.

• Experience with ITSM platforms such as Snipe, Asset Panda, Remedy, Flexera, ServiceNow

• Windows 11 Certification (MS 680 &/or 53301).

• Apple Certified Support Professional (ACSP) Certification.

• JAMF Certification.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

Collaborate with the team and customers to identify user pain points, ensuring UI and UX designs follow best practices and user-centered design principles. Enhance usability by building new experiences or modifying existing components, utilizing front-end technologies like React and Flexbox, and back-end tools including Python, Flask, and Postgres. Develop and maintain high-performance bots using Node.js, and showcase your Figma expertise to create stunning UI/UX designs. Implement cutting-edge CAPTCHA-solving methods to tackle various types of CAPTCHAs encountered by the bot, and utilize APIs and web scraping techniques to gather crucial data for the bot's functionality. Create a project plan to ensure timely milestone delivery for a confidential project. Requirements include 8+ years of experience with customer-facing or internal tools, proficiency in JavaScript, TypeScript, and Webpack, excellent communication and interpersonal skills, and meticulous attention to detail with a commitment to quality. Preferred qualifications include familiarity with CI/CD, backend development, and API integration.

Your Roles and Responsibilities:

• Strong proficiency in Node.js and hands-on experience in bot development.

• Proven expertise in CAPTCHA-solving techniques and familiarity with existing CAPTCHA-solving services.

• Experience with web scraping and working with various APIs.

• Solid understanding of asynchronous programming, including Promises, async/await, and error handling.

• Knowledge of front-end technologies (HTML, CSS, JavaScript) for seamless interaction with web pages is a plus.

• Ability to write clean, maintainable, and well-documented code.

• Excellent problem-solving skills and a keen eye for detail.

• Strong communication and collaboration skills.

• Must have several years of experience and a proven history of high-level UX/UI design, with the ability to execute in a fast-paced environment. We are looking for a practical developer, not just an artist.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8 years of related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Experience working with various development programs

• Ability to quickly learn customer support processes, tools and techniques

• Understanding of how to configure third-party software components and technologies 

• Ability to perform root cause analysis of network, operating system, and other issues 

• Excellent communication skills in English (both speaking and writing)

• Ability to collaborate and work remotely including use of communication tools

• Ability to multi-task and self-organize including prioritization of activities

• Experience using monitoring systems 

• Attention to detail 

Preferred Qualifications: 

• Familiarity with system administration 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails:

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

The Inventory Analyst III (Team Lead) is a cornerstone in our Global Inventory Management team. In this role, you won’t just be managing tasks, but also steering the functional direction of inventory strategies. You will be deeply involved in shaping our collaborations with 3PL partners and vendors, pioneering upstream supply chain optimizations, and implementing robust inventory frameworks that cater to the global demands of our operations.

Your Roles and Responsibilities:

• 3PL & Vendor Engagement: Forge and sustain strategic partnerships with 3PLs and vendors, optimizing inventory dynamics upstream in the supply chain.

• Supplier Performance: Design & implement KPIs & metrics to measure and report 3PL & vendors performance. Implement routine for reviews together with vendor parties. 

• Functional Leadership: Guide the functional direction of the inventory management process, setting best practices, methodologies, and standards for the inventory team to adhere to.

• Advanced Inventory Strategy: Delve into intricate inventory challenges, crafting solutions to address stock imbalances, demand surges, and inventory turnover.

• Process Excellence: Pioneer continuous improvement projects, capitalizing on technology and industry best practices to fine-tune inventory operations.

• Stakeholder Collaboration: Collaborate intensively with cross-functional teams, 3PLs, and vendors to synchronize supply chain efforts and optimize inventory flows from end to end.

• Predictive Forecasting: Utilize sophisticated analytics to pre-empt stock needs, minimizing stockouts, wastage, and inventory holding overheads.

• Strategic Formulation: Develop and iterate on inventory management strategies that reflect the network specific per region, optimizing for user experience whilst holding efficient stock levels. 

• Reporting & Deep Insights: Provide comprehensive and nuanced reports to upper management, presenting a clear picture of inventory performance, challenges, and potential areas of improvement.

• Vendor Relations: Engage actively in discussions and negotiations with vendors and suppliers, ensuring punctual deliveries and cost-effective sourcing.

• Regulatory Adherence: Uphold and promote adherence to international trade and inventory regulations, ensuring a compliant and seamless supply chain.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from a leading college or university in Supply Chain, Logistics, Business Management, or a related field. A Master’s Degree or relevant professional certification is an added advantage.

• A minimum of 5 years in inventory management, with demonstrable experience in shaping functional strategies and frameworks. Prior engagement with 3PLs is preferred.

• Strong analytical skills with the ability to interpret complex data and draw actionable insights 

• Excellent interpersonal and communication skills, with the ability to work effectively across different time zones and with various stakeholders, including suppliers, logistics partners, and internal teams

• Follows standard practice and procedures when analyzing situations or data

• Strong organization skills and ability to adapt to a rapidly changing work environment.

• Ability to work in a fast-paced environment, managing multiple tasks and priorities, while maintaining a strong attention to detail and adhering to deadlines.

• Aptitude for juggling diverse tasks and priorities in a high-paced environment, always with an eye for detail and deadlines.

Preferred Qualifications: 

• Proficiency in SAP and/or Integrated Business Planning (IBP) systems, with hands-on experience in inventory management modules

• Familiarity with project management  ​

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The Project & Program Management I role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role oversees work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Applies company policies and procedures to resolve routine issues

• Works on problems of limited scope

• Receives detailed instructions

Your Roles and Responsibilities:

• Manages cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Creates and maintains comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Help to drive project lifecycle milestones from concept commit through project closure and advocate change management. 

• Assist with using metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Help with internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Be a point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Assist with evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds stable working relationships internally

• Follows standard practice and procedures when analyzing situations or data

• Understanding of project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• Familiarity with creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Ability to collaborate with stakeholders and communicate project updates to client executives. 

Preferred Qualifications: 

• Various certifications

• Change management knowledge 

• Familiarity with various project management methodologies 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The System Administrator is expected to facilitate operational support to and on behalf of the assigned team. The assigned team supports and maintains a variety of large and global scale systems for building management and physical security operations. The skill set required is industry typical 'systems administration', including working knowledge of various networking systems. Work is ticket based, and the team would be expected to procedurally work through tickets (submitted via a template) to resolution.

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Monitor ticket queue and IM channels 

• Monitor and manage systems and infrastructure 

• Accurately record all metadata related to tickets on internal tools, including, but not limited to, CTI (category, type and item), outage resolution time, IM transcripts, postmortems, etc.

• Manage and resolve troubleshooting tickets from internal teams and third-party teams, engaging other teams as necessary 

• Maintain contact with 3rd parties and represent the assigned team in a professional and courteous manner which complies with clients’ vendor code of conduct.

• Provide out of business hours support for any scheduled time sensitive upgrades 

• Provide 24/7 on-call support for critical system’s outages 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Experience building and managing various servers 

• Experience with networking management, configurations and changes 

• Experience with systems and networking troubleshooting to identify the root cause and fixes 

• Experience working with ticket systems and follow processes 

• Strong communication and writing skills 

• Automation and scripting experience 

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails:

The AV Technician I will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician I will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. 

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.

• Help perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.

• Ensure that SLAs and daily deliverables are met including ticket updates

• Upload Crestron control programs to control processors and work with remote program team on control system certification.

• Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.

• Follow all policies, standards or safety guidelines that client requires

• Assist with problem solving and troubleshooting of any issue that may arise during an installation.

• Perform equipment setups, breakdowns and troubleshoot issues during events.

• Perform all necessary pre-event checks as required.

• Help liaise with cross-functional teams and internal users before and during events.

• Interface with end users and vendors to address requests and requirements.

• Assist in identifying and solving issues that impact client conference rooms.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• Ability to think and work independently

• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment

• Excellent written and oral communication skills and strong customer service skills

• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings

• Ability to work day, evening or weekend shifts and travel to support a distant event if required

• Must have valid driver’s license and safe driving record

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time

• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

• Must have ability to climb ladder, scaffolding or transported by lifts

• Must have the ability to drive/operate a vehicle in a safe manner

• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

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What this Job Entails: 

We are seeking a mid-level to senior Software Engineer to join our team and contribute to our content processing systems. In this role, you will work closely with platform and infrastructure engineers to integrate our systems into the next-generation infrastructure and enhance their reliability. Key responsibilities include writing production-quality code for scalable distributed systems, improving system performance and reliability, developing analytical tools and dashboards, and collaborating on system upgrades. The ideal candidate will have 5+ years of professional software development experience, expertise in Python and Go, and knowledge of distributed systems and Linux development. Experience with large-scale distributed systems, document and media conversions, Windows development, virtualization, containerization, file systems, platform building, and familiarity with gRPC/protobuf is a plus. Strong analytical and communication skills are essential for success in this position.

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their specialty

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Provide administration, development, and application support for end users 

• Design, develop, code, test and debug system software

• Design and implement software of embedded devices and systems from requirements to deployment

• Review code and design

• Configure and integrate third-party software components and technologies

• Perform root cause analysis of network, operating system, and other issues related to how technical solutions operate in customer environments

• Address and resolve esclataed software bugs and bug reproduction requests; logging of all incidents and requests; engaging other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility

• Provide limited after hours and on-call support as needed

• Engage in review and development of test documentation

• Work with stakeholders and cross-functional teams on projects and initiatives

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Experience working with various development programs

• Ability to quickly learn customer support processes, tools and techniques

• Understanding of how to configure third-party software components and technologies 

• Ability to perform root cause analysis of network, operating system, and other issues 

• Excellent communication skills in English (both speaking and writing)

• Ability to collaborate and work remotely including use of communication tools

• Ability to multi-task and self-organize including prioritization of activities

• Experience using monitoring systems 

• Attention to detail 

Preferred Qualifications: 

• Familiarity with system administration 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails:
Summary: We are seeking a highly skilled Workday Solution Architect to join our team. In this critical role, you will be responsible for designing, developing, and implementing innovative Workday solutions for stakeholders. Your expertise will be pivotal in driving the success of our projects and fostering innovation within the organization.

Certification:  Workday HCM required

Key Responsibilities:
   
At least 10 years of consulting or industry experience delivering HCM solutions,
preferably Workday, including HR, base compensation, advanced compensation, and
security.
       
Experience as a solution architect on at least 2 full life-cycle implementations of
Workday HCM.
Experience cross-delivering on one or more Workday HCM modules.
Master at least 2 modules in HCM product suite (Recruiting, Talent & Performance,
Learning).
Demonstrate strong background and experience in Workday HR, Security, and other modules.
Deliver solutions across various Workday HCM modules such as Core HR, Benefits,
Payroll, Time & Labor, Recruiting, Compensation, Talent Management, and
Absence Management.      
Assist the Integration Consulting team in helping to configure and test integrations
between Workday and third-party/custom solutions.
Provide functional expertise and leadership in the design, development, and implementation of Workday solutions.
Utilize strong consulting and communication skills to collaborate with HR leaders and partners, reviewing and prioritizing work, and offering solutions.
Effectively communicate with different functional stakeholders, both technical and non-technical, at all levels of a global organization.
Present complex functionality or solutions to customers, leading workshops, and demonstrating expertise with impact, credibility, and empathy.
Employ strong project management skills, analytical skills, and attention to detail in delivering Workday solutions.
Analyze as-is and to-be processes to define system and technology requirements.  
Stay informed about industry trends in Human Resource
management, Financials, Enterprise Resource Planning, or Payroll.
Lead functional workstreams on prime implementations throughout the full project lifecycle.
Act as a role model within the capability, mentoring and/or line managing junior consultants.
Implement improvements in tools and processes to enhance the practice.
Rotate through various Workday delivery services, including Consulting and Application Management Services.
Deliver work to meet defined Service Level Agreements for Application Management Services.
Define solution options based on business outcomes.

Education:
       
Bachelor’s degree in business, Information Technology,
Human Resources, or a related field. An advanced degree is preferred.


Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails:

The Network Deployment Engineer II will design, develop, build and test systems and products based on optic, photonic and laser technologies. The position will interact with device, hardware and software design teams to assist in overall development of optical systems. The position will be responsible for specifying, selecting and qualifying active and passive optical components. The role will also assist with developing and benchmarking system performance models, developing and assisting with implementing test procedures and/or evaluating and selecting appropriate test instrumentation.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Deploy, configure, and support a large-scale production and corporate network and server infrastructure in data centers and Point of Presence (POP) sites throughout the assigned region

• Calculate and document equipment power requirements and work with Engineering, Facilities Operations, and/or collocation vendors to meet these requirements

• Participate in project timelines to support network turn-up within expected completion intervals

• Responsible for asset management of networking gear in datacenter and POP sites

• Proactively contribute to documentation, automation and processes as they evolve

• Create network and server rack face elevations, floor plans, wiring diagrams, and detailed port maps for new deployments and documentation

• Create statements of work for vendors at the POP sites

• Prepare cage and rack designs, and understand the overall needs of POP infrastructure

• Document and follow RMA processes and procedures for all relevant vendors

• Follow, improve, and implement data center and POP best practices

• Provide necessary escalations to higher support tier; assist Sales and Customer Support with technical operations, and work with internal departments to ensure customer satisfaction

• Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network

• Use internal tools and scripts to configure, monitor, and repair servers and network equipment

• Detect and diagnose various error/failure conditions across an array of server types

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Must have an understanding of data center network architecture and common issues related to data center networks

• Knowledgeable in data center practices (i.e. cable routing, calculating power usage and cooling)

• Experience with field-based work in POPs, carrier hotels, or central office environments

• Experience with enterprise and service provider network hardware platforms and architectures, including data center switching platforms

• Must have a sound and in-depth understanding of IP technologies such as MPLS, BGP, RSVP-TE, IS-IS

• Basic understanding of transmission technology and circuit troubleshooting techniques

• Solid understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies

• Proficiency in various operating systems

• Ability to capture and analyze traffic

• Solid understanding of queue management for tasks and incidents, vendor engagement, and escalation and participation in ongoing POPs deployment projects

• Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem solving abilities under pressure

• Excellent communication skills

• Experience in dealing with service providers and colocation facilities around the world

• Ability to work within a global team in a fast-paced and dynamic environment with limited supervision

• Strong attention to detail with excellent time management and organization skills

• 20% to 50% of travel required

Preferred Qualifications: 

• Understanding of various scripting languages is strongly desired

• Certification such as CCNA, JNCIA, RHCT, or equivalent experience

Physical Demand & Work Environment:

• Must have the ability to lift/move 30-40 lbs.

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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The Senior Technical Writer - Engineering Documentation is responsible for creating top-tier technical documentation specifically designed for our engineering team, using a Docs-as-Code approach. This role demands a professional with exceptional writing skills, a deep understanding of engineering concepts, and expertise in GitHub. You will produce clear, concise, and technically accurate documentation, implementing and maintaining a Docs-as-Code methodology to integrate seamlessly with the development workflow. Close collaboration with engineers, product managers, and other stakeholders is essential to gather necessary information and insights. The ideal candidate will possess a profound understanding of engineering principles and terminology and demonstrate proficiency in using GitHub for version control and documentation management. By excelling in this role, you will ensure our engineering team has access to high-quality, accurate documentation, enhancing communication and efficiency across the organization.

Key Responsibilities

Content Management

• Create, edit, and maintain engineering documentation, including design documents, API documentation, system architecture guides, deployment guides, and technical specifications using a Docs-as-Code approach.

• Ensure documentation is clear, concise, accurate, and easily understandable for the engineering team and other technical stakeholders.

• Develop and maintain templates, style guides, and other documentation resources specific to engineering needs.

Collaboration

• Work closely with engineers, product managers, and other stakeholders to gather information and understand documentation requirements.

• Participate in engineering meetings and design reviews to stay informed about new features, updates, and changes.

Quality Assurance

• Review and edit content created by other team members to ensure consistency, clarity, and quality.

• Implement and adhere to documentation standards and best practices.

Mentoring and Coaching

• Mentor and coach engineering team members on best practices for technical documentation.

• Provide guidance on using documentation tools, writing techniques, and documentation standards.

• Foster a collaborative and supportive environment for knowledge sharing and continuous improvement.

Project Management

• Manage multiple documentation projects simultaneously, ensuring timely delivery of high-quality content.

• Track documentation progress and report on project status to relevant stakeholders.

Qualifications

Required

• Bachelor’s degree in Technical Communication, English, Computer Science, or a related field.

• Minimum of 5 years of experience in technical writing, preferably in the cloud technology or software engineering industry.

• Exceptional writing, editing, and proofreading skills.

• Strong understanding of engineering concepts and cloud technologies, with the ability to explain them clearly and concisely.

• Experience with Docs-as-Code methodologies and tools, including Markdown, GitHub, and version control systems.

• Proficiency with Git for version control.

• Excellent communication and interpersonal skills.

• Ability to work independently and as part of a team.

• Strong organizational and project management skills.

• Attention to detail and commitment to producing high-quality work.

Preferred

• Experience with API documentation and developer-focused content.

• Knowledge of software development methodologies and practices.

• Familiarity with Agile and Scrum development processes.

• Experience with usability testing and user experience (UX) principles.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Description:

We are seeking a skilled Python Backend Software Engineer to join our team, responsible for designing, developing, and maintaining robust backend systems, APIs, and databases essential for our innovative applications. Your daily tasks will involve architecting and implementing RESTful and GraphQL APIs to support various application features, collaborating closely with frontend and mobile app teams to ensure seamless integration. You will manage and optimize SQL and NoSQL databases, focusing on data integrity and performance optimization, while also designing and developing microservices to enhance scalability and modularity. Utilizing cloud services such as AWS or Azure, you will deploy and manage backend applications efficiently, adhering to best practices in security, scalability, and availability. Your role will also involve proactive problem-solving within cross-functional teams, contributing to CI/CD pipelines for automated testing and deployment using Docker and Kubernetes. Continuous learning and staying updated with industry trends will be essential as you contribute to a dynamic and collaborative development environment.

What this Job Entails: 

Software Developers play a key role in the design, installation, testing and maintenance of our software.

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Consults with supervisor, systems analysts, other programmers, and end users to gather information about program intent, functions, features, data requirements, input requirements, output requirements, internal and external checks and controls, hardware and operating system environment, and interfaces with other systems.

• Designs and writes program specifications based on consultations with supervisor, systems analysts, other programmers, and end users.

• Converts designs and specifications into computer code.

• Compiles code into programs and corrects errors detected in the compile process.

• Creates test transactions and runs tests to find errors and confirm the program meets specifications.

• Analyzes code to find causes of errors and revise programs.

• Writes and maintains documentation of changes to computer code, programs, and specifications.

• Designs and codes layouts for onscreen user interfaces, printed outputs, and interfaces with other systems.

• Engages in user review and technical documentation written by others to confirm consistency with program operations.

• Provides technical assistance by responding to inquiries regarding errors, problems, or questions with programs.

• Revises programs for corrections, enhancements, or system environment changes.

• Trains end users or technical support staff to use and support programs.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Experience with programming or computer science/engineering

• Familiarity with relational database schemas and SQL

• Knowledge of using modern developmental tools

• Expertise in programing a software program (windows or web based) that interacts with a relational database

• Knowledge of coding languages 

• Knowledge various development methodologies

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Hardware Support Technician Supervisor role is responsible for supporting and maintaining technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, and upgrading all hardware and equipment while ensuring its optimal performance. The individual will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. 

Scope: 

• Directs subordinates to complete tasks using established guidelines, procedures and policies.

• Monitors daily operations of a unit or sub-unit. Requires full knowledge of the area of functional responsibility.

Your Roles and Responsibilities:

• Manage day-to-day operations of the team by assigning, delegating, and prioritizing tasks 

• Assist in developing long-term strategies and capacity planning for meeting future needs.  

• Support development and implementation of new projects

• Recommend, schedule, and implement process improvements for efficiency gains

• Liaise with and provide training and support to staff on operation and processes.  

• Coordinate with the client and other program managers to ensure timelines are met 

• Where required, install and troubleshoot software on devices

• Receive and respond to incoming tickets and/or e-mails regarding

• Develop and maintain an inventory of all devices and projects

• Manage any escalations and drive to resolution

• A portion of time is normally spent performing individual tasks related to the unit or sub-unit. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules. 

• Hands-on hardware troubleshooting experience.  

• Ability to operate tools, components, and peripheral accessories.  

• Able to read and understand technical manuals, procedural documentation, and guides.  

• Ability to conduct research into PC issues and products as required.  

• Effective interpersonal skills and relationship-building skills.  

• Strong written and oral communication skills.  

• Ability to present ideas in user-friendly language.  

• Understanding of the organization’s goals and objectives.  

• Self motivated and directed.  

• Strong attention to detail.  

• Analytical and problem-solving abilities.  

• Ability to effectively prioritize and execute tasks in a high-pressure environment.  

• Ability to work in a team-oriented, collaborative environment.  

• Strong customer-service orientation. 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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The Reverse Logistics Supervisor II at Astreya will oversee the reverse logistics team across EMEA, ensuring efficient and effective processing of returns and meeting set Service Level Agreements (SLA). This role requires an individual with substantial experience in reverse logistics and people management, who can identify process gaps, support regional and global projects, and drive continuous improvement in reverse logistics operations.

Your Roles and Responsibilities:

• Team Leadership: Lead and mentor the reverse logistics team across EMEA, fostering a culture of continuous improvement and high performance. Ensure team members are aligned with organizational goals and are equipped with necessary skills and resources.

• SLA Monitoring & Delivery: Monitor and ensure adherence to SLA targets for reverse logistics operations. Analyze performance metrics and implement strategies to achieve or exceed SLA objectives.

• Inventory Control: Oversee inventory associated with return (reverse, repair, recycle), ensuring returns are processed quickly and efficiently, reducing wastage, and improving inventory turnover.

• Process Optimization: Oversee the processing of returns to ensure efficiency and accuracy. Identify and address process gaps, and develop solutions to enhance operational efficiency.

• Comprehensive Reporting: Develop and present comprehensive reports on reverse logistics performance, challenges, and opportunities to senior management. Utilize data analytics to drive decision-making and continuous improvement initiatives.

• Project Management: Support regional and global projects related to reverse logistics & recycling management. Collaborate with cross-functional teams to ensure seamless project execution and alignment with business objectives.

• Cross-functional collaboration: Work closely with internal stakeholders, including supply chain, operations, and customer service teams, to streamline reverse logistics processes. Build and maintain strong relationships with external partners and vendors.

• Vendor Management: Cultivate robust relationships with vendors, including refurbishing , e-waste & 3PL companies, ensuring set processes are executed on time and any blockers proactively addressed. 

• Risk Management: Proactively identify potential reverse supply chain disruptions, developing and implementing risk mitigation strategies.

• Regulatory & Policy Compliance: Ensure compliance with relevant laws, regulations, and company policies related to reverse logistics. Proactively identify and mitigate risks associated with reverse logistics operations.

Required Qualifications/Skills:

• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.

• 2-5 years of experience in managing reverse logistics operations.

• Excellent analytical, problem-solving, and decision-making skills.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Demonstrated ability to drive process improvements and operational efficiency.

• Strong leadership skills with experience in team development and performance management.

Preferred Qualifications: 

• Proficiency in SAP and/or Integrated Business Planning (IBP) systems, with hands-on experience in inventory management modules

• Experience in the IT or tech industry is highly desirable.

• Experience in global logistics management.

• Knowledge of industry best practices in reverse logistics.

• Certification in supply chain or logistics (e.g., CSCP, CLTD) is advantageous.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing.

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer.

• Must have the ability to communicate effectively.

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options

• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

• Introduction to new ways of working and awesome technologies

• Career paths to help you establish where you want to go

• Focus on internal promotion and internal mobility - we love to build teams from within

• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

• Education Assistance

• Dedicated management to provide you with on point leadership and care

• Numerous on the job perks

• Market competitive compensation and insurance, health and wellness benefits

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What this Job Entails: 

The Contracts Administrator III will ensure all contracts are executed both on the vendor and client side in a timely and accurate manner. The hire will also perform key quality reviews to reduce risk working in conjunction with other teams.

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Assist Contracts Administration Manager in the negotiation process where needed by: 

  • Reviewing contracts to prevent potential disputes and financial risks. 

  • Analyzing contract clauses, stipulations, obligations, and liabilities.

  • Documenting processes and maintaining files

• Develop database of technical specifications, potential vendors, RFQ and RFP requirements

• Assist in the RFQ/RFP process through:

  • Assistance in the development and issuance to vendors

  • Tracking of responses, comments, and questions

  • Reporting and classification of all responses received

• Prepare and distribute regular project updates, reports, and presentations to keep stakeholders informed

• Build and maintain a database of exclusive gateways and their renewal dates.

• Work with Project Leadership to develop heatmap connection opportunities, and visual reporting of mobile operators and their connection potential. 

• Promptly address any issues that arise during project execution, escalating them to the appropriate stakeholders

• Ensure timely resolution of issues and minimize disruption to project progress.

• Participate in weekly meetings with MAVi Partnerships to discuss project progress and challenges.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Fluent in English language

• High level of attention to detail

• Ability to interpret complex information

• Aptitude for technology and interest in learning/understanding systems & interpreting data

• Accustomed to data input at high level of accuracy

• Ability to manage high volumes and meeting deadlines

• Highly organized with ability to manage multiple projects/tasks at a time

• Customer aware/centric

• Excel knowledge (including pivot tables and v-lookups)

• Ability to work well in a team environment

• Independently motivated

• Experience in how databases capture information

• Proven ability to work accurately with large data sets

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Job Description:
Astreya is a leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations through co-creating scalable solutions with fast-moving teams. Here you will have the creative autonomy to build new capabilities for next generation hardware architectures. You will get exposure to a wide variety of new tools and technologies to improve ASIC design verification. By joining the verification engineering team you will witness advances in continuous technical innovation and showcase the team’s successes as well as facilitate continuous career development.

Key Responsibilities:  

Collaborate with design engineers to understand the new features to be verified 

Build test plan documentation, accounting for interactions with other features, with focus on use cases described in the architecture and design specifications

Drive the testbench architecture and development of leading edge IP

Develop directed and constrained random test scenarios as identified in the test plan

Estimate the time required to write the new feature tests and any required changes to the test environment 

Debug test failures to determine the root cause; work with RTL engineers to resolve design defects and correct any test issues 

Review functional and code coverage metrics – modify or add tests or constraint random tests to meet the coverage requirements

Push for adoption of best practices in the industry

Evaluate tools for improving performance and reduce the development cycle

Propose innovative ways to architect reusable test benches

Offer mentorship to junior engineers

 
Qualifications / Experience:  

Proficient in IP level ASIC verification 

Extensive experience in designing and implementing self-checking test benches, coverage closure techniques and regression management flows

Proficient in debugging RTL code using simulation tools  

Proficient working in Linux and Windows environments 

Experienced with Verilog, System Verilog, C, and C++   

Hands-on experience with UVM based verification frameworks and testbenches, processes and flows 

Exposure to simulation profile, efficiency improvement, acceleration, HLS tools/process 

Experience and knowledge of communications standards (such as Ethernet, Flex Ethernet, OTN, Interlaken)

Experience and knowledge with IEEE security protocols (such as MACsec, IPsec)

Good working knowledge of SystemC and TLM with some related experience.   

Scripting language experience: Perl, Ruby, Makefile, shell preferred.   

Exposure to leadership or mentorship opportunities

Bachelors or Masters degree in computer engineering/Electrical Engineering/computer systems/computer science

Strong team player with excellent communication skills and experience collaborating with other engineers located in different sites/timezones.

Expert level analytical and problem-solving skills with a willingness to learn and the capability to take on complex problems.

Physical Demand & Work Environment:

Must have the ability to perform office-related tasks which may include prolonged sitting or standing

Must have the ability to move from place to place within an office environment

Must be able to use a computer

Must have the ability to communicate effectively 

Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The Data Center Technician II will assist with installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Participate in installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center. 

• Confirm and label devices, rack and cables.

• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.

• Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Excellent verbal and written communication skills in English

• Ability to respond to any On-Call request within 1 hour, while on-call

• Effectively utilize the ticket management systems 

• Ability to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards 

• Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber

• Ability to adapt to changing priorities, conditions, and circumstances 

• Strong organization skills

• Working knowledge of computer hardware 

• Understanding of networking components and infrastructures 

• Knowledge of copper and fiber testers

• Excellent troubleshooting skills

• Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 

• Experience with cable management and knowledge of how to run fiber and copper in a data center 

• Some knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies 

• Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified) 

• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. 

• Ability to learn new software

• Must provide own transportation to work locations 

Preferred Qualifications: 

• Certifications in Data Center technologies are desired 

• Hands on experience in electrical, HVAC, and data center infrastructures

• Working knowledge of networking components and infrastructures, including Wi-Fi

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 

• Able to safely lift and move a minimum of fifty (50) pounds 

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Contracts Administrator II will ensure all contracts are executed both on the vendor and client side in a timely and accurate manner. The hire will also perform key quality reviews to reduce risk working in conjunction with other teams.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Process contracts according to client policies

• Participate in preparation of service termination processing via amendments

• Maintain an internal database with pertinent information, including legal documents

• Assist in preparation and revision of contracts that involve the purchase of sale of goods and services

• Handle the acquisition, distribution, and store of equipment and supplies

• Dispose of unclaimed property

• Participate in proposal planning and administration of contracts

• Prepare contract briefs and revisions summarizing contractual requirements and budgets

• Track authorizations and correspondence, maintaining detailed and organized files

• Prepare contract change notices, monitor contractor performance, including the reporting and status of contractor and owner deliverables

• Maintain an audit file for each contract which will include original contract, all correspondence, changes/deviations, amendments, clarifications, payment schedules

• Perform closing activities as needed

• Track payments and deadlines

• Analyze and mitigate risk

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Fluent in English language

• High level of attention to detail

• Ability to interpret complex information

• Aptitude for technology and interest in learning/understanding systems & interpreting data

• Accustomed to data input at high level of accuracy

• Ability to manage high volumes and meeting deadlines

• Highly organized with ability to manage multiple projects/tasks at a time

• Customer aware/centric

• Excel knowledge (including pivot tables and v-lookups)

• Ability to work well in a team environment

• Independently motivated

• Experience in how databases capture information

• Proven ability to work accurately with large data sets

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

Our Business Intelligence Analyst is responsible for supporting organizational decision-making through complex analysis, reporting, research, and effective use of data generated from our information systems. Identifies and interprets trends and patterns in datasets. This role requires a strong, analytical thinker.

Scope: 

• Applies broad expertise and knowledge in highly specialized fields or several related disciplines.

• Leads and contributes to development of company objectives and principles to achieve goals in creative and effective ways.

• Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles.

• Requires conceptual thinking to understand advanced issues and implications.

• Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results.

• Accountable for results, which may impact the entire function.

Your Roles and Responsibilities:

• Conduct quantitative/ qualitative data analysis using tools and functions such as SQL, Dashboards, and Google spreadsheets

• Collaborate with individuals throughout the organization to understand data visualizations needs for customer feedback

• Constructs forecasts, recommendations and strategic/tactical plans based on business data and market knowledge

• Work with client stakeholders to improve, automate and align data with current client processes

• Creates specifications for reports and analysis based on business needs and required or available data elements

• Produces datasets and reports for analysis using system reporting tools

• Provides consultation to users and lead cross-functional teams to address business issues

• Utilizes a variety of software applications and data sources to develop methodologies for the Business Intelligence team

• Actively develops new tools and system enhancements, troubleshoots and solves data issues

• Seeks out, identifies, documents, and initiates resolutions to data quality issues that are discovered during report and analysis development

• Leads/mentors others on the team

• Develops internal best practices

• Provides critical data for key decision making

• Stay connected to industry trends, research and recommend best practices and KPIs

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Requires a Bachelor's degree (B.S./B.A.) from four-year college or university plus 12+ years of related experience, or equivalent combination of education and experience.

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Proven track record of analyzing data and using analysis to drive key insights and recommendations

• Ability to work with large data sets across multiple systems

• Strong presentation skills - able to crisply visualize and present data and insights to the organization

• Strong development skills in SQL, PL-SQL, and TSQL

• Strong report writing skills

• Strong Query skills

• Experience with Tableau, Hadoop, BigQuerry system management, SSIS, SSRS, or PowerBI Experience

• Python knowledge

• Advanced Microsoft Office/G-suite knowledge

• Able to read and create technical documentation

• Demonstrates high critical thinking and reasoning skills and strong attention to detail while working in a fast paced environment that requires ability to prioritize and multitask

• Initiates, leads, and evaluates implementations of functional programs across major business areas

• Participates as a specialized knowledge resource in established processes

• Performs more complex general activities 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasion

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Job Summary: As an IT Asset Manager, you will play a pivotal role in managing and optimizing our client’s IT asset portfolio on a global scale. You will be responsible for demand planning, inventory analytics, audit and compliance, reporting, sourcing, purchasing, order orchestration, and vendor management. You will be managing the entire lifecycle of our IT assets, from procurement and distribution to maintenance and disposal. This role requires a deep understanding of IT logistics processes, including purchase order acknowledgment, order fulfillment, diagnostics and testing, system configuration and imaging, as well as physical and virtual inventory management. 

Your expertise will ensure that our IT inventory aligns with the strategic goals and operational requirements. 

Key Responsibilities: 

• Demand Planning: Forecast future inventory requirements based on historical data, market trends, and collaboration with cross-functional global teams. 

• Sourcing: Identify and evaluate potential suppliers for global IT assets and negotiate contracts to secure the best terms and prices. 

• Purchasing and PO Acknowledgement: Manage the procurement process from requisition to receipt. Confirm and process purchase orders, ensuring accuracy and timeliness. 

• Inventory Analytics: Analyze inventory levels, turnover rates, and obsolescence to optimize stock levels and reduce carrying costs across global locations. 

• Stockroom and Cycle Count Management: Ensure efficient storage and handling of IT assets and conduct regular cycle counts for accurate physical and virtual inventory management. 

• Asset tagging and tracking: Enforce procedures to ensure assets are properly identified, recorded, and accounted for. 

• Audit and Compliance: Conduct regular audits of IT assets to ensure compliance with internal policies and external regulations for worldwide locations. 

• Diagnostics and Testing: Perform comprehensive diagnostics and testing on IT equipment to ensure optimal functionality. 

• Reporting: Develop and maintain accurate reports on inventory status, discrepancies, and valuation for global stakeholders. 

• Equipment Return and Recovery: Manage the return process for IT equipment, including inspection and processing. Implement procedures for recovering assets that are no longer in active use. Act as a steward of recovered IT equipment and maximize investment for stakeholders. 

• Asset Secure Reclamation: Ensure secure and compliant reclamation of IT assets, including data sanitization and environmentally responsible disposal in multiple geographic regions. 

• Vendor Management: Build and maintain strong relationships with vendors, monitor their performance, and manage disputes or issues. 

• Collaborate with IT service management teams to align asset management activities with incident, problem, and change management processes. 

• Continuously monitor industry trends, best practices, and emerging technologies related to IT asset management and recommend process improvements. 

• Create and maintain product catalog items and report and analytic dashboards within the current ITAM platform.  

Essential Skills and Experience: 

• Minimum 3 years’ experience working in enterprise IT asset management systems.  

• Previous experience adhering to aggressive service levels for IT asset inventory control. 

• Strong knowledge of IT procurement, sourcing, and vendor management best practices. 

• Ability to diagnose and test a variety of IT assets including laptops, mobile devices, monitors, and accessories. 

• Previous experience managing IT assets across multiple geographic locations. 

• Previous experience developing operational analytics using PowerBI or other reporting tools. 

• Ability to identify and resolve inventory discrepancies, manage challenges with equipment returns, and recommend process improvements. 

• Strong communication skills to collaborate effectively with various teams (IT service management, finance, facilities, etc.) and stakeholders. 

• Ability to work independently and as part of a team. 

• Detail-oriented with strong organizational skills.
  managing physical and virtual IT inventory, including stock levels, cycle counts, and asset tagging. 

• Inventory Analytics: Strong analytical skills to analyze inventory data, identify trends, and optimize stock levels for cost reduction. 

• Compliance & Audit: Experience in conducting IT asset audits to ensure adherence to internal policies and external regulations (global considerations). 

Physical Demand & Work Environment: 

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day 

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing 

• Must have the ability to move from place to place within an office environment 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Project & Program Management III role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Manages multiple, complex, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Drive the project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Responsible for internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Primary project point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Evaluate post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Experience working with project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• In-depth experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Proven ability to collaborate with stakeholders and communicate project updates to client executives.

• Familiarity with various project management methodologies 

Preferred Qualifications: 

• Various certifications

• Change management knowledge 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails:

The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. 

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Participate in installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
• Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
• Ensure that SLAs and daily deliverables are met including ticket updates
• Upload Crestron control programs to control processors and work with remote program team on control system certification.
• Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
• Follow all policies, standards or safety guidelines that client requires
• Engage in problem solving and troubleshooting of any issue that may arise during an installation.
• Perform equipment setups, breakdowns and troubleshoot issues during events.
• Perform all necessary pre-event checks as required.
• Liaise with cross-functional teams and internal users before and during events.
• Interface with end users and vendors to address requests and requirements.
• Identify and solve issues that impact client conference rooms.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Ability to think and work independently
• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
• Excellent written and oral communication skills and strong customer service skills
• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
• Ability to work day, evening or weekend shifts and travel to support a distant event if required
• Must have valid driver’s license and safe driving record

Preferred Qualifications: 

• Various certifications 

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time

• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

• Must have ability to climb ladder, scaffolding or transported by lifts

• Must have the ability to drive/operate a vehicle in a safe manner

• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

As a Full Stack Engineer at Astreya, you will be responsible for developing and maintaining Data applications using a variety of technologies. You will work on both the front-end (client-side) and back-end (server-side) of our products, ensuring that they are scalable, reliable, and user-friendly. You will take ownership of the project deliverables and partner with product owners, engineering and data platform teams to design, build, test and automate products and applications that are relied upon across the company.

Job Duties/Essential Functions

• Develop and maintain high-quality Data applications using a variety of technologies and tools

• Development of data pipelines and tables for consolidation and standardization of data related, but not limited to, RL analytics use cases and data sources, as well as enablement of data transformation in a multi-DB construct, including but not limited to: Hive, ODS, MySQL/XDB, Scuba, in support of business unit and partner team’s objectives

• Development of visualizations, as a combination of new development and enhancements to existing dashboards, to support and enhance reporting on metrics and KPIs.

• Development and optimization of advanced analytics capabilities, including but not limited to predictive and resource optimization models, as prioritized with the team Project Manager.

• Proven and extensive experience of Python and C++ programming, data extraction and data manipulation.

• Wide experience and proficiency in various python libraries like SciPy, NumPy, PyTorch, Matplotlib, Pandas using Jupyter Notebook.

• Collaborate with product managers, developers, and other stakeholders to ensure that the APIs align with business requirements and technical specifications

• Works in tandem with data architects and BI engineers to design data pipelines and recommends ongoing optimization of data storage, data ingestion, data quality and orchestration.

• Design, develop, & implement ETL/ELT processes using standard integration platforms

• Write clean, efficient, and well-documented code following best practices and standards

• Implements big data and NoSQL solutions by developing scalable data processing platforms to drive high-value insights to the organization.

• Strong understanding of CRUD principles and best practices.

• Identifies, designs, and implements internal process improvements: automating manual processes, optimizing data delivery.

• Identifies ways to improve data reliability, efficiency and quality of data management.

• Communicates technical concepts to non-technical audiences both in written and verbal form.

• Performs peer reviews for other Engineer’s work.

• Regular and reliable workplace attendance at your assigned location.

Experience, Skills, Education & Licenses/Certifications Required:

• Overall 8+ yrs of IT experience in the information Industry

• 6+ years’ hands-on experience creating data applications and products.

• 5+ years’ experience engineering and deploying data pipelines with large and complex datasets.

• 4+ years of experience with server side languages like React, PHP, Javascript  and other front-end frameworks.

• 3+ years experience with design/building data pipelines using Python. Experience with implementing libraries and frameworks such as NumPy, SciPy, Matplotlib, Pandas and Keras.

• Experience with APIs and Restful services required.

• Experience in troubleshooting and debugging issues with the user interface.

• Familiarity with version control systems such as Git

• Experience building interactive dashboards using API’s.

• Extensive experience working with various data sources (SQL,Oracle database, flat files (csv, delimited), Web API, JSON.

• Experience with MYSQL, Hive and HiveQL

• Strong understanding of database storage concepts (data lake, relational databases, NoSQL, Graph, data warehousing).

• Able to work in a fast-paced agile development environment.

• Strong understanding of responsive design principles

• Excellent problem-solving skills and attention to detail

• Experience with other front-end libraries and frameworks such as Angular or Vue.js is a plus

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options

• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

• Introduction to new ways of working and awesome technologies

• Career paths to help you establish where you want to go

• Focus on internal promotion and internal mobility - we love to build teams from within

• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to up skill at your own pace

• Education Assistance

• Dedicated management to provide you with on point leadership and care

• Numerous on the job perks

• Market competitive compensation and insurance, health and wellness benefits

Additional Information

Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails:

The Network Engineer III is a focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details. 

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Install, configure and maintain various network hosts and services like routers, switches, firewalls, VPN endpoints

• Perform network maintenances/upgrades (often during normal working hours, but sometimes during the evening or weekend)

• Troubleshooting network issues and outages

• Participate in global production and corporate network including edge, backbone, datacenter, POP, and content delivery network (CDN) infrastructure

• Independently manage multiple vendor switch on various servers in dealing with hardware/software issues

• Handle traffic, and any queries raised by ISP/Partners

• Manage all incidents such as input errors, CRC, RMA etc.

• Work directly with ISP/Vendors on fixing any issues related to network

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Have a full understanding of routing, switching, server operating systems, active directory, firewalls, wireless controllers, DNS, email, virtual machines and software applications

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Familiarity with content delivery networks and internet peering strategies

• Understanding of server hardware technologies relative to content delivery performance and capacity

Preferred Qualifications: 

• N/A

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails:

The AV Technician I will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician I will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. 

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.

• Help perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.

• Ensure that SLAs and daily deliverables are met including ticket updates

• Upload Crestron control programs to control processors and work with remote program team on control system certification.

• Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.

• Follow all policies, standards or safety guidelines that client requires

• Assist with problem solving and troubleshooting of any issue that may arise during an installation.

• Perform equipment setups, breakdowns and troubleshoot issues during events.

• Perform all necessary pre-event checks as required.

• Help liaise with cross-functional teams and internal users before and during events.

• Interface with end users and vendors to address requests and requirements.

• Assist in identifying and solving issues that impact client conference rooms.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• Ability to think and work independently

• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment

• Excellent written and oral communication skills and strong customer service skills

• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings

• Ability to work day, evening or weekend shifts and travel to support a distant event if required

• Must have valid driver’s license and safe driving record

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time

• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

• Must have ability to climb ladder, scaffolding or transported by lifts

• Must have the ability to drive/operate a vehicle in a safe manner

• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

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What this Job Entails:

We are looking for a Data Analyst III to join our growing team of analytics experts. The hire will be responsible for statistical modeling, and analysis of structured and unstructured datasets to develop metrics, reports, and visualizations of trends and patterns. The Data Analyst identifies and captures data from internal and external sources. The Data Analyst will ensure consistency throughout ongoing projects. 

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Create advanced data visualizations 
• Create complex reports using scripts and reporting tools
• Design and generate consensus and statistical demand forecast reports and continuously improve forecasting techniques, method, and approach
• Routing and configurations, working with playbooks, create configuration changes
• Data gathering, analytics
• Monitoring and alerting
• Writing SQL queries and working on SQL databases
• Creating metrics to find trends, patterns and irregularities
• Data visualisation, creating and supporting dashboards.
• Interaction with MAVI team peers and vendors

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• 5+ years of experience managing large data sets and creating visual data

• SQL skills; including creating and modifying macros, as well as creating dashboards using SQL coding

• Excellent written communication skills 

• High level of attention to detail

• Advanced Excel skills to include; formulas, functions, pivot tables, lookup and reference formulas (i.e. vlookups), statistical formulas (countifs, sumifs), macros (ability to create new and edit existing), conditional formatting, importing data, creating graphs/charts, etc. 

• Ability to independently analyze large amounts of data; including the ability to identify, analyze, and interpret trends, gaps, patterns in complex data sets

Preferred Qualifications: 

• Experience using Google PLX Dashboards

• SQL

• SMS/Wireless background

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

• The Project Specialist II is responsible for delivering and maintaining hardware for external events (both consumer-facing, as well as for our growing developer community) and partnering on our client’s broader internal event initiatives. The role partners closely with internal product and marketing teams, as well as outside agencies, to produce events and workshops at the client site and at trade shows. 
  ​

• Your Roles and Responsibilities:

  • Work with events leads to fulfill and assist in the review and execution of inbound event hardware requests.

  • Own the communication cycle with requestors, both internal and external with minimal daily guidance/supervision

  • Act as a device consultant to event requesters ensuring technical feasibility.

  • Initiate updates, resolve issues and identify process improvements.

  • Ability to explain 1st party platforms and troubleshoot hardware. Also must maintain this knowledge for new products being constantly developed.

  • Unpacking/packing/transporting products and aiding the delivery/shipment of materials as needed.

  • Prepare devices for distribution including software updates, flashing devices, etc.

  • Manage tracking system to accurately track and forecast hardware needs for events throughout the year.

  • Manages booking, scheduling for event travel.
     

• Required Qualifications/Skills:

  • Excellent communication skills, including writing, proofreading skills, and speaking.

  • Ability to travel as needed to support events onsite.

  • Passion and curiosity to proactively learn about new products and technologies

  • Solid organizational skills including attention to detail and multitasking skills

  • Proficient with Google Suites (docs, sheets, slides, etc)

  • Bachelor’s degree preferred; significant work experience can substitute for the degree

  • Logistics experience in both domestic and international shipping (Dangerous Goods Certification a plus)

  • Ability to work independently and handle multiple concurrent projects

  • Experience troubleshooting Android hardware and software issues

  • Excellent analytical, problem solving and organizational skills

  • Customer service and team oriented

• Physical Demand & Work Environment:

  • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

  • Must be able to lift 25/50/80 pound boxes regularly

  • Must be able to travel for work events

  • Must have the ability to move from place to place within an office environment

  • Must be able to use a computer

  • Must have the ability to communicate effectively 

  • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Manages multiple, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Participate in internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Be a point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• Experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Ability to collaborate with stakeholders and communicate project updates to client executives. 

Preferred Qualifications: 

• Various certifications

• Change management knowledge 

• Familiarity with various project management methodologies 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Manages multiple, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Participate in internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Be a point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• Experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Ability to collaborate with stakeholders and communicate project updates to client executives. 

Preferred Qualifications: 

• Various certifications

• Change management knowledge 

• Familiarity with various project management methodologies 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails:

The Network Deployment Engineer II will design, develop, build and test systems and products based on optic, photonic and laser technologies. The position will interact with device, hardware and software design teams to assist in overall development of optical systems. The position will be responsible for specifying, selecting and qualifying active and passive optical components. The role will also assist with developing and benchmarking system performance models, developing and assisting with implementing test procedures and/or evaluating and selecting appropriate test instrumentation.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Deploy, configure, and support a large-scale production and corporate network and server infrastructure in data centers and Point of Presence (POP) sites throughout the assigned region

• Calculate and document equipment power requirements and work with Engineering, Facilities Operations, and/or collocation vendors to meet these requirements

• Participate in project timelines to support network turn-up within expected completion intervals

• Responsible for asset management of networking gear in datacenter and POP sites

• Proactively contribute to documentation, automation and processes as they evolve

• Create network and server rack face elevations, floor plans, wiring diagrams, and detailed port maps for new deployments and documentation

• Create statements of work for vendors at the POP sites

• Prepare cage and rack designs, and understand the overall needs of POP infrastructure

• Document and follow RMA processes and procedures for all relevant vendors

• Follow, improve, and implement data center and POP best practices

• Provide necessary escalations to higher support tier; assist Sales and Customer Support with technical operations, and work with internal departments to ensure customer satisfaction

• Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network

• Use internal tools and scripts to configure, monitor, and repair servers and network equipment

• Detect and diagnose various error/failure conditions across an array of server types

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Must have an understanding of data center network architecture and common issues related to data center networks

• Knowledgeable in data center practices (i.e. cable routing, calculating power usage and cooling)

• Experience with field-based work in POPs, carrier hotels, or central office environments

• Experience with enterprise and service provider network hardware platforms and architectures, including data center switching platforms

• Must have a sound and in-depth understanding of IP technologies such as MPLS, BGP, RSVP-TE, IS-IS

• Basic understanding of transmission technology and circuit troubleshooting techniques

• Solid understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies

• Proficiency in various operating systems

• Ability to capture and analyze traffic

• Solid understanding of queue management for tasks and incidents, vendor engagement, and escalation and participation in ongoing POPs deployment projects

• Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem solving abilities under pressure

• Excellent communication skills

• Experience in dealing with service providers and colocation facilities around the world

• Ability to work within a global team in a fast-paced and dynamic environment with limited supervision

• Strong attention to detail with excellent time management and organization skills

• 20% to 50% of travel required

Preferred Qualifications: 

• Understanding of various scripting languages is strongly desired

• Certification such as CCNA, JNCIA, RHCT, or equivalent experience

Physical Demand & Work Environment:

• Must have the ability to lift/move 30-40 lbs.

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails:

The Network Provisioning Engineer II is the focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Participate in implementation of various software services 

• Review ticket requirements, reserving router interface, assigning patch panel demarcation, designing path, track FOC and DLR, requesting patching between equipment, and ordering cross-connects

• Track milestones and proactively drive any activities that may jeopardize orders from completing on time

• Provide thorough and timely status throughout the entire implementation life cycle in the tracking system; including communicating vendor provisioning/install lead times

• Document service requests, escalate as needed, and provide timely and accurate updates

• Design, provision, and test delivered services to ensure quality hand-off to internal customers

• Expedite and escalate issues when necessary to ensure timely delivery of services

• Prioritize projects, manage and direct activities to deliver connectivity within project schedule

• Communicate and collaborate with internal customers, stakeholders and network carriers

• Participate in metrics development and operational reporting/reviews

• Support planned systems maintenance activity while minimizing impact to services

• Read and comprehend vendor specific requirements 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Experience with basic telecommunications practices, terminologies, and interfaces 

• Knowledge of cable throughput and transit distances

• Understanding of telecommunications industry in a switched network provisioning environment

• Familiarity with DS1, DS3, and DS0’s circuits

• Knowledge of Access Server Request (ASR) to local carriers

• Understanding of provisioning network bandwidth for IP transit, fiber, voice and wavelength services

Preferred Qualifications: 

• Network Certification

• Various coding experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Key Responsibilities:

• Act as the first layer of defense in our security operations, focusing on quick detection, incident response, and thorough investigation of alerts.

• Serve as the primary point of contact for all site-specific alerts and issues, taking command in the event of security incidents.

• Develop and implement strategies to enhance electronic surveillance and access control systems.

• Support program managers by facilitating security project deliverables and contributing to overall operational security and engineering initiatives.

• Prepare detailed incident reports, outlining analysis methodologies and results.

Basic Qualifications:

• Minimum of 2 years' experience in a command center, service center, or similar 24x7 operations center environment.

• Proficient in triaging multiple incidents, with the ability to prioritize based on risk and confidence levels.

• High proficiency in IT applications, with fast and accurate keyboard skills (minimum 25wpm).

• Basic understanding of technical elements related to security systems, including IP networks, servers, LAN/WAN.

• Excellent verbal and written communication skills, with the ability to work independently, meet goals, and maintain attention to detail.

• Demonstrated ability to interact effectively at all levels within the organization, including with clients, while being a collaborative team player.

• Basic knowledge of data protection policies, such as GDPR, and the importance of securing sensitive information.

Preferred Qualifications:

• Ability to work well under pressure, within time and budget constraints, to solve problems and complete security deliverables.

• Experience with security systems such as Lenel, Avigilon, SOAR, SAOS, Grafana, and familiarity with Genetec, AMAG, Software House, Hirsch, S2, and other ACS, VMS, IDS, and CCTV systems is highly desirable.

• Relevant working knowledge or certifications in the aforementioned systems will be considered a plus.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What This Job Entails:
The Network Operations Engineer is responsible for managing and troubleshooting Network Backbone Production environments as a network support engineer. This position demands the ability to work independently with a high level of accuracy and attention to detail.
Roles and Responsibilities:

• Participate in the production network and internet peering strategies.
• Provide support for global production networks, including edge, backbone, data center, and POP.
• Conduct day-to-day activities involving multiple vendor router & switches (Cisco, Arista & Juniper),and optical devices (Ciena, Infinera, Nokia) in backbone & edge inside POP locations worldwide.
• Collaborate with multiple TAC vendors to address hardware issues.
• Handle traffic and address queries raised by ISPs/partners.
• Collaborate with ISPs/vendors to resolve network-related issues.
• Support the team in managing network and traffic peering for Layer 1 to Layer 3 issues.
• Demonstrate experience with networking technologies related to content delivery networks, monitoring capacity, and peering traffic.
• Configure, build, roll out, and test new DWDM line systems deployments, including calibration, verification, BERT, etc.
• Monitor Optical Long Haul and Metro networks, and troubleshoot a variety of issues in a timely manner.
• Work on DWDM Deployments, Wavelength Deployments and Transport Deployments.
• Drive the first level of escalations reported by the team.
• Maintain accurate time and records in all service tickets.
• Keep system configuration information within the ticketing system and ensure it is attached to relevant tickets.
• Communicate with customers regarding ticket progress, changes, or agreed outages.
• Escalate service requests requiring engineer-level support in a timely fashion to prevent the breach of SLAs.
• Demonstrate the capability to derive data insights and report them as required.
• Participate in 24/7 support with other teams across the globe.
• Perform other duties as required.

Qualifications/Skills:

• 5+ years of relevant work experience.
• Experience in fiber-optic technology, including cable types, connector types, optic types, patch panels, and optical transport technologies.
• Experience with Content Delivery Networks and Internet Peering strategies.
• Working knowledge of DWDM components such as ROADM, Mux/Demux, Amplifiers, Transponders, Channel creation, optimization, and extensive troubleshooting.
• Detailed experience working with OTDR equipment to quickly establish fiber optic breaks for immediate remediation.
• Experience in chassis installation, line card installs PCRs, and structure fiber installation.
• Experience in device installation and testing, software/firmware upgrades, re-bootstrapping, and decommissioning.
• Experience in network optimization (re-stripes, migrations, upgrades, swaps, capacity upgrades).
• CCNA/JNCIA or equivalent knowledge.
• Knowledge of TCP/IP.
• Strong understanding and preferably hands-on experience in commonly used routing protocols (OSPF, BGP, MPLS).
• Multivendor testing and support experience.
• Solid understanding and configuration experience of Channel builds and cross-connect builds.
• Good communication skills: ability to work with service providers and colocation facilities around the world.

Skills Preferred but not Required:

• Experience working in a multi-vendor network environment.
• Network certifications such as CCNP or JNCIP and higher.
• Ciena and/or Infinera certifications or equivalent experience are highly desirable.
• Scripting with Python, Bash.
• Understanding of automation, DevOps, and the ability to work with developers to improve tools and workflows.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Software Engineer designs, develops, troubleshoots and debugs software programs for enhancements and new products. They will also develop software and tools in support of design, infrastructure and technology platforms.

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their specialty

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Provide administration, development, and application support for end users 

• Design, develop, code, test and debug system software

• Design and implement software of embedded devices and systems from requirements to deployment

• Review code and design

• Configure and integrate third-party software components and technologies

• Perform root cause analysis of network, operating system, and other issues related to how technical solutions operate in customer environments

• Address and resolve esclataed software bugs and bug reproduction requests; logging of all incidents and requests; engaging other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility

• Provide limited after hours and on-call support as needed

• Engage in review and development of test documentation

• Work with stakeholders and cross-functional teams on projects and initiatives

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Experience working with various development programs

• Ability to quickly learn customer support processes, tools and techniques

• Understanding of how to configure third-party software components and technologies 

• Ability to perform root cause analysis of network, operating system, and other issues 

• Excellent communication skills in English (both speaking and writing)

• Ability to collaborate and work remotely including use of communication tools

• Ability to multi-task and self-organize including prioritization of activities

• Experience using monitoring systems 

• Attention to detail 

Preferred Qualifications: 

• Familiarity with system administration 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails:

The Network Engineer II is a focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Install, configure and maintain various network hosts and services like routers, switches, firewalls, VPN endpoints

• Perform network maintenances/upgrades (often during normal working hours, but sometimes during the evening or weekend)

• Troubleshooting network issues and outages

• Participate in global production and corporate network including edge, backbone, datacenter, POP, and content delivery network (CDN) infrastructure

• Handle multiple vendor switch on various servers in dealing with hardware/software issues

• Handle traffic, and any queries raised by ISP/Partners

• Provide support for any incidents such as input errors, CRC, RMA etc.

• Work directly with ISP/Vendors on fixing any issues related to network

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Have a full understanding of routing, switching, server operating systems, active directory, firewalls, wireless controllers, DNS, email, virtual machines and software applications

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Familiarity with content delivery networks and internet peering strategies

• Understanding of server hardware technologies relative to content delivery performance and capacity

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The Project Coordinator III will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Works on assignments that require considerable judgment  and initiative. Makes recommendations for solutions

• Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Maintains and monitors project plans, project schedules, work hours and expenditures.

• Identify project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular and ad hoc reports as required.

• Identifies trends or recurring problems and escalates to management for resolution.

• Locations and defines new process improvement opportunities.

• Develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Experience working with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Previous experience with ticketing systems and/or project management system

• Understanding of or previous experience in a technology driven environment

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum