What this Job Entails:

The Network Engineer II is a focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Install, configure and maintain various network hosts and services like routers, switches, firewalls, VPN endpoints

• Perform network maintenances/upgrades (often during normal working hours, but sometimes during the evening or weekend)

• Troubleshooting network issues and outages

• Participate in global production and corporate network including edge, backbone, datacenter, POP, and content delivery network (CDN) infrastructure

• Handle multiple vendor switch on various servers in dealing with hardware/software issues

• Handle traffic, and any queries raised by ISP/Partners

• Provide support for any incidents such as input errors, CRC, RMA etc.

• Work directly with ISP/Vendors on fixing any issues related to network

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Have a full understanding of routing, switching, server operating systems, active directory, firewalls, wireless controllers, DNS, email, virtual machines and software applications

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Familiarity with content delivery networks and internet peering strategies

• Understanding of server hardware technologies relative to content delivery performance and capacity

Preferred Qualifications: 

• N/A

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Manages multiple, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Participate in internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Be a point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• Experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Ability to collaborate with stakeholders and communicate project updates to client executives. 

Preferred Qualifications: 

• Various certifications

• Change management knowledge 

• Familiarity with various project management methodologies 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

Technical Program Manager III

Work Location: Remote, Mexico

Our Technical Program Manager III role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by Engineering and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed requirements and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity.

Roles and Responsibilities:

• Manages multiple, cross-functional and technical projects.
• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.
• Responsible for managing/tracking program milestones, timeline, and overall deliverables.
• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.
• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management.
• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.
• Participate in internal process improvements; remove gaps, across multiple teams and functions.
• Ensure risks are accounted for and provide risk mitigation strategies.
• Be a point of contact for vendor partners and internal stakeholders.
• Coordinate and assist with regularly scheduled meetings with core teams.
• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor's degree (B.S/B.A) from four-college or university and 2 to 5 years' related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises technical  judgment within defined procedures and practices to determine appropriate action understanding of project management teams, resolving conflict, and meeting schedule timelines Excellent communication skills (verbal, written, documentation)
• Ability to work on multiple projects and assignments concurrently
• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
• Experience creating spreadsheets, presentation material, and project/process documentation
• Familiarity with distributed version control systems, error code diagnosis, and technical troubleshooting

View Job On WorkDay

What this Job Entails: 

The Project Coordinator I will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Assist with maintaining and monitoring project plans, project schedules, work hours and expenditures.

• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular reports as required.

• Assists with identifying trends or recurring problems and escalates to management for resolution.

• Assists with locating and defining new process improvement opportunities.

• Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Familiarity with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Preferred Qualifications: 

• Understanding or previous experience with ticketing systems and/or project management system​
• Understanding of or previous experience in a technology driven environment

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails:

The Network Engineer II is a focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Install, configure and maintain various network hosts and services like routers, switches, firewalls, VPN endpoints

• Perform network maintenances/upgrades (often during normal working hours, but sometimes during the evening or weekend)

• Troubleshooting network issues and outages

• Participate in global production and corporate network including edge, backbone, datacenter, POP, and content delivery network (CDN) infrastructure

• Handle multiple vendor switch on various servers in dealing with hardware/software issues

• Handle traffic, and any queries raised by ISP/Partners

• Provide support for any incidents such as input errors, CRC, RMA etc.

• Work directly with ISP/Vendors on fixing any issues related to network

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Have a full understanding of routing, switching, server operating systems, active directory, firewalls, wireless controllers, DNS, email, virtual machines and software applications

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Familiarity with content delivery networks and internet peering strategies

• Understanding of server hardware technologies relative to content delivery performance and capacity

Preferred Qualifications: 

• N/A

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Project Coordinator III

Fremont, CA

This role will be responsible for designing, implementing, and maintaining
automated financial processes and systems that support the growth and
efficiency of our telco business. Projects may vary in number, size and
complexity.
 

Scope:

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways
• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Project Manager Job Responsibilities:
 

• Design and Implement Automated Financial Processes: Utilize AI and machine learning technologies to create efficient financial systems.
• Develop Financial Models and Forecasts: Support business decision-making through robust financial modeling and forecasting.
• Analyze and Optimize Financial Data: Identify trends and areas for improvement to enhance financial performance.
• Collaborate with Cross-Functional Teams: Integrate financial systems with other business systems for seamless operations.
• Develop Automation Scripts and Workflows: Streamline financial processes through effective automation.
• Ensure Compliance: Adhere to financial regulations and standards to maintain integrity and compliance.
• Provide Training and Support: Educate end-users on financial systems and processes to ensure effective utilization.
• Stay Informed on Industry Trends: Keep abreast of emerging technologies in finance, AI, and automation to maintain a competitive edge.

Position is full time in office - 40 hours week / 8 hours per day Monday-
Friday 8A.M - 5P.M PST with paid holidays (benefits offered).

Automation Specialist Qualifications / Skills:

• Excellent communication (verbal, written, documentation) and presentation skills
• Determines methods and procedures on new assignments and may coordinate activities of other personnel
• Ability to work on multiple projects and assignments concurrently
• Self-starter who can quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
• In-depth experience creating spreadsheets, presentation material, and project/process documentation
• Strong observational and analytical skills, including the ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks
• Proven ability to collaborate with stakeholders and communicate project updates to client executives
• Familiarity with various project management methodologies

Education, Experience, and Licensing Requirements:

• Educational Background: Bachelor’s degree in Finance, Accounting, Computer Science, or related field.
• Experience: 5+ years in finance, accounting, or related field.
• Technical Skills: Proficiency in financial modeling, forecasting, and analysis.
• AI and Machine Learning: Experience with technologies such as Python, R, or TensorFlow.
• Automation Tools: Familiarity with tools like UiPath, Blue Prism, or Automation Anywhere.
• Industry Knowledge: Strong understanding of the telecommunications industry and financial regulations.
• Analytical and Communication Skills: Excellent problem-solving and communication abilities.
• Work Environment: Ability to thrive in a fast-paced environment and meet deadlines.
• Data Visualization: Experience with tools like Tableau or Power BI.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Job Description:

The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Maintains and monitors project plans, project schedules, work hours and expenditures.

• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular reports as required.

• Assists with identifying trends or recurring problems and escalates to management for resolution.

• Assists with locating and defining new process improvement opportunities.

• Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Experience working with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Previous experience with ticketing systems and/or project management system

• Understanding of or previous experience in a technology driven environment

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers 

View Job On WorkDay

What this Job Entails:

The Network Engineer II is a focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Install, configure and maintain various network hosts and services like routers, switches, firewalls, VPN endpoints

• Perform network maintenances/upgrades (often during normal working hours, but sometimes during the evening or weekend)

• Troubleshooting network issues and outages

• Participate in global production and corporate network including edge, backbone, datacenter, POP, and content delivery network (CDN) infrastructure

• Handle multiple vendor switch on various servers in dealing with hardware/software issues

• Handle traffic, and any queries raised by ISP/Partners

• Provide support for any incidents such as input errors, CRC, RMA etc.

• Work directly with ISP/Vendors on fixing any issues related to network

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Have a full understanding of routing, switching, server operating systems, active directory, firewalls, wireless controllers, DNS, email, virtual machines and software applications

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Familiarity with content delivery networks and internet peering strategies

• Understanding of server hardware technologies relative to content delivery performance and capacity

Preferred Qualifications: 

• N/A

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails:

The Network Engineer II is a focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Install, configure and maintain various network hosts and services like routers, switches, firewalls, VPN endpoints

• Perform network maintenances/upgrades (often during normal working hours, but sometimes during the evening or weekend)

• Troubleshooting network issues and outages

• Participate in global production and corporate network including edge, backbone, datacenter, POP, and content delivery network (CDN) infrastructure

• Handle multiple vendor switch on various servers in dealing with hardware/software issues

• Handle traffic, and any queries raised by ISP/Partners

• Provide support for any incidents such as input errors, CRC, RMA etc.

• Work directly with ISP/Vendors on fixing any issues related to network

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Have a full understanding of routing, switching, server operating systems, active directory, firewalls, wireless controllers, DNS, email, virtual machines and software applications

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Familiarity with content delivery networks and internet peering strategies

• Understanding of server hardware technologies relative to content delivery performance and capacity

Preferred Qualifications: 

• N/A

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Position Summary

The NOC Manager will oversee Network Operations Engineers, ensuring operational efficiency, continuous improvements, and effective network monitoring, troubleshooting, and support for a large-scale data center environment. This role requires deep expertise in network infrastructure, routing, troubleshooting, and operational support within mission-critical environments. The NOC Manager will oversee incident management, ticketing workflows, and performance metrics, ensuring full adherence to Client-approved Methods of Procedure (MOPs) and escalation protocols.

Key Responsibilities

Operational Management & Service Delivery

• Manage a team of  Network Operations Engineers, ensuring operational performance aligns with Service Level Agreements (SLAs) and established efficiency goals.

• Lead network troubleshooting and issue resolution, ensuring adherence to Client-approved MOPs and escalation procedures.

• Drive efficiency improvements in ticket management, incident response, and root cause analysis.

• Ensure timely and accurate reporting on service delivery metrics, incidents, and operational performance.

• Oversee ticket lifecycle management, ensuring accurate documentation, timely updates, and continuous process improvements.

Technical Leadership & Network Operations

• Monitor and manage network infrastructure, including switches, routers, firewalls, VLANs, DNS, BGP, OSPF, and MPLS.

• Lead network circuit repair efforts, troubleshooting both logical and physical components, such as routing, patch panels, optics, and cabling.

• Work with internal teams and third-party vendors to ensure timely network faults and incidents resolution.

• Ensure proper execution of hardware RMA processes, including asset tracking and vendor coordination.

• Ensure proactive data center network health monitoring, identifying and escalating risks before failures occur.

Incident & Escalation Management

• Manage and oversee network incidents, ensuring proper diagnosis, tracking, and resolution.

• Ensure smooth communication with cross-functional teams regarding upcoming maintenance, incidents, and general network operations.

• Monitor network infrastructure ticket queues, taking action on alerts or tickets per Client-approved SOPs and SLAs.

• Escalate technical issues appropriately to the designated escalation points, ensuring timely resolution.

Process & Service Improvement

• Define and track performance KPIs, such as Mean Time to Repair (MTTR) and network uptime metrics.

• Continuously refine ticketing workflows and incident response processes to improve efficiency.

• Ensure compliance with audit and reporting requirements, maintaining accurate documentation of all network activities.

Team Leadership & Training

• Recruit, train, and mentor NOC engineers, fostering a high-performing team culture.

• Define onboarding processes for new hires, ensuring familiarity with Client tools and troubleshooting methodologies.

• Develop and execute employee retention strategies, ensuring high engagement and satisfaction.

• Conduct regular performance reviews, identifying areas for improvement and career growth.

Required Skills & Qualifications

Technical Skills

• Strong understanding of Data Center Networks: Routing, switching, IP networking, VLANs, DNS, BGP, OSPF, and MPLS.

• Expertise in network troubleshooting: Experience isolating faults and resolving network issues, including circuit and hardware troubleshooting.

• Proficiency in network monitoring tools and incident management frameworks.

• Familiarity with enterprise and service provider network hardware platforms (e.g., Cisco, Juniper, Arista).

• Knowledge of ITIL frameworks, incident response, and best practices in network operations.

Leadership & Management Skills

• Proven experience managing NOC engineers, setting performance expectations, and ensuring SLA compliance.

• Strong ability to manage high-pressure incidents, ensuring timely escalation and resolution of network issues.

• Experience working cross-functionally with network engineers, operations teams, and business stakeholders.

• Ability to optimize operational workflows, reducing ticket resolution times and increasing efficiency.

Experience & Education

• Bachelor’s degree in Computer Science, IT, Networking, or related field (or equivalent experience).

• 8+ years of experience in network operations, data center management, or enterprise IT infrastructure.

• 3+ years of experience leading a NOC team or similar network support function.

• Preferred Certifications:

  CCNP (Cisco Certified Network Professional)

  JNCIP (Juniper Networks Certified Professional)

  ITIL v4 Certification

  PMP (for project management experience)

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

Responsible for leading significant process improvement projects and initiatives program-wide using a strategic approach. Uses tools from Six Sigma, LEAN, Project Management and Change Management to consult with the business and executive management to develop strategic recommendations and improve business and delivery processes at an enterprise level.

This position directs the program that manages and executes Process Re-engineering projects impacting multiple programs to improve efficiency, reduce expenses and provide improved service to customers.

Establish strategic implementation objectives and plans related to Process Re-engineering with executive sponsors across business functions to lead change activities, creatively solve problems, and monitor sustained change throughout the organization. Efforts are focused on reducing costs, cycle time, errors and risk, encompassing concepts of LEAN, Six Sigma, Change Management, and Problem Solving methodologies.
Lead a team of Process Re-engineering experts through the implementation of Improvement Plans including current state assessments, data analysis, and creation of strategic future state processes and organizational models.
Manage business opportunities in the long-term planning process, including development and adoption of business requirements; responsible for implementation of overall initiatives.
May lead a team of process analysts in the delivery of opportunities to the internal tools development team.
Coach and mentor less experienced process practitioners, business partners, and participants in process excellence training programs on process improvement
Responsible for implementing measurement systems to monitor and track organizational improvement.
Provide direction, leadership, and resources to ensure successful implementation of Process Re-engineering efforts.   Oversee development of plans, process impact and redesign, turnover to delivery and measurement of initiatives related to approved programs.
Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.
Understand and adhere to the Company’s risk standards, policies and controls.   Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis.  Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and equity.
Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external stakeholders as applicable.
Complete other related duties as assigned

Bachelor's degree and a minimum of 5 years’ Process Improvement experience, or in lieu of a degree, a combined minimum of 9 years’ higher education and/or work experience, including a minimum of 5 years’ Process Improvement experience
Minimum of 2 years’ managerial experience
Six Sigma Black Belt or Lean Certified
Strong verbal and written communication skills
Strong analytical and problem solving skills to properly deconstruct the problem and determine viable solution options using data as a guide
Experience handling multiple tasks and working under time constraints in support of various assignments

Business applications knowledge including MS Office Word, Excel, Powerpoint or Google -Suite Doc, Sheets, Slides

Experience with project and work management software including Atlassian toolset (Jira, Confluence, etc)
Lucid Chart and/or Visio
Bachelor's degree in a technical, or business discipline
Minimum of 6 years’ Process Improvement experience
6 Sigma Green Belt Certified
Self-motivated
Results-driven
Well organized individual
Ability to think strategically
Ability to effectively manage multiple work streams
Ability to forge strong relationships with business stakeholders and colleagues

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What this Job Entails: 

The Quality Control Manager is responsible for managing the quality control department, ensuring that operational audits are effectively conducted, and that quality standards are maintained across the organization. This role involves strategic planning, leadership, and oversight of all quality control activities.
 

Responsible for managing the quality control department, ensuring effective operational audits, and maintaining quality standards across the organization. This role involves strategic planning, leadership, and oversight of all quality control activities.

Manage and oversee the quality control team, including QA specialists at all levels.
Develop and implement quality control policies, procedures, and standards.
Ensure compliance with internal standards and industry standards.
Plan, schedule, and coordinate operational audits across departments.
Analyze audit results and provide strategic recommendations to senior management.
Lead initiatives to improve quality processes and reduce defects.
Manage the quality control budget and resources.
Facilitate training and development programs for QC staff.
Serve as the point of contact for quality-related communications with clients and regulatory bodies.
Provide expert advice to executive management on quality matters.

Bachelor's degree in Quality Management, Engineering, Business Administration, or related field.
10+ years of experience in quality assurance/control, with at least 3 years in a managerial role.
Strong knowledge of quality control methodologies and compliance standards.
Proven leadership and team management skills.
Excellent analytical, problem-solving, and decision-making abilities.
Excellent communication skills, both written and verbal.

Business applications knowledge including MS Office Word, Excel, Powerpoint or Google -Suite Doc, Sheets, Slides

Experience with project and work management software including Atlassian toolset (Jira, Confluence, etc)
Master's degree in a related field.
Professional certifications such as Certified Manager of Quality/Organizational Excellence (CMQ/OE).
Experience in strategic planning and execution of quality programs.

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What this Job Entails: 

The Optical Engineer IV will help monitor the network and troubleshoot network issues, and ensure we are able to provide guaranteed performance and capacity to our products. 

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their specialty

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Monitor Optical Long Haul and Metro networks and troubleshoot a variety of issues in a timely manner.

• Perform fault isolation based on the troubleshooting outcome.

• Coordinate with smart hands and optical equipment manufacturers to resolve issues and restore service.

• Work cross-functionally and cross-regionally with other optical and network operational support teams.

• Partner with and escalate to, various internal teams in pursuant of restoring service and limiting impact.

• Manage and escalate critical events while communicating clearly and concisely.

• Document and optimize operational processes and procedures.

• Contribute to the creation of monitors, alerts, dashboards and metrics to drive continuous improvements.

• Identify areas for automation and create or participate in the solution with scripting or coding skills.

• Support deployment, and move, add, change teams.

• Partner with audit teams to ensure accurate inventory and documentation. 

• Document and follow RMA processes and procedures for all relevant vendors.

• Detect and diagnose various error/failure conditions across an array of server types.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Experience working with geometrical and physical optics, radiometry and lens design 

• Understanding of optical design and tolerance analysis

• Deep understanding of stray light analysis and non-sequential ray trace tools 

• Knowledge about building and testing optical systems 

• Excellent communication and teamwork skills 

Preferred Qualifications: 

• Experience with laser systems 

• Experience with CAD software such as 

• Understanding of design for manufacturing and/or assembly 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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The Network Operations Engineer II is a network and server support engineer for CDN cluster environments. This position requires the ability to work independently with a high level of accuracy and attention to detail.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Assist with global production content delivery network deployments

• Participate in production and corporate network and internet peering strategies

• Experience with server hardware technologies relative to content delivery performance and capacity

• Day-to-day activities involve working on multiple vendor servers and various software and hardware issues

• Handle traffic and any other queries raised by ISP/partners

• Support team in handling switches for any incidents such as input errors, CRC, RMA etc. 

• Work with ISP/vendors on fixing any issues related to network 

• Participate in 24/7 support with other teams across the globe. Some weekend work may be required. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies

• Understanding of preparing root cause analysis for any network and server outages Programming and scripting capabilities 

• Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world

Preferred Qualifications: 

• Experience working in a multi-vendor network environment. 

• Network certifications, including server level certifications 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The Service Desk Specialist IV will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.

• Maintain equipment inventory, including processing RMAs and ordering new equipment.

• Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.

• Monitoring, updating and maintaining tickets in a defined ticketing system. 

• Responds to tickets, contacts users and plans workload. 

• Update, track and escalate the ticket to appropriate levels/group for resolution as required. 

• Sign off on closed tickets with the user to include follow up specifically to the end user.

• Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.

• Support access to corporate network/wireless and applications both on the network as well as over VPN.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Ability to work independently with minimal supervision

• Excellent coordination skills and a team player

• Ability to identify issues and escalate as needed

• Excellent written and oral communication skills

• Strong interpersonal and customer service skills

• Experience with hardware, software, and network troubleshooting  

• Experience with software application use and installation

• Ability to resolve technical issues under pressure

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options

• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

• Introduction to new ways of working and awesome technologies

• Career paths to help you establish where you want to go

• Focus on internal promotion and internal mobility - we love to build teams from within

• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

• Education Assistance

• Dedicated management to provide you with on point leadership and care

• Numerous on the job perks

• Market competitive compensation and insurance, health and wellness benefits 

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What this Job Entails: 

Material Handlers are responsible for receiving & inspecting shipments and verifying accurate deliveries against purchase orders. Performing Putaways, inventory asset tagging and documenting assets and accessories in inventory management system. Picking items from shelves to shipment or delivery preparation of products. Material Handlers may also perform order tracking, accessories management, managing assets and accessory deployment. Material Handlers enable ~250k staff around the globe. This is an introductory role in Astreya warehousing services.

Scope: 

• Follows established procedures on routine work
• Requires detailed instructions

Your Roles and Responsibilities:

• Assist with inventory,asset management and e-recycling.
• Use ticketing systems to report individual work accomplishments and to track metrics.
• Utilize Inventory Data management software to maintain inventory accuracy and workflow.
• Receive and inspect shipments. Verify accurate deliveries against purchase orders while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor.Verify shipments to packing slips.
• Load and unload shipments; loading dock duties as assigned.
• Maintain inventory and budget records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.
• Unbox, stock inventory on shelves, break down packing materials.
• Assist in inventory procedures including the actual total count of stock items and spot check as needed.
• Perform cleanup duties to maintain the warehouse in a safe and orderly manner.
• Contribute to large scale global projects as needed.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience.
• High attention to detail and ability to follow other technicians’ direction to ensure quality.
• Effectively utilize ticket, inventory, and dispatch management systems.
• Determines methods and procedures on new assignments and may coordinate activities of other personnel.
• Networks with key contacts outside one’s own area of expertise.
• Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met.
• Strong organizational skills including effective record-keeping and maintenance techniques.
• Basic knowledge of computer hardware with the ability to learn new software.
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
• If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus.
• Understands policies and objectives of the assigned program and corresponding activities.
• Knowledge of health and safety regulations.
• Basic methods, practices and terminology used in warehouse operations.
• Basic math skills.
• Methods and procedures of storing and loading supplies and equipment.
• Perform physical duties involved in packing, storing and shipping supplies, equipment and other items.
• Lift and move heavy objects and an understanding of proper methods to safely do so.
• Communicate effectively and understand both oral and written directions.

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 
• Ability to lift, carry, push or pull medium weights, up to 75 pounds
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively 
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
• Driver’s license and clean driving record
• Work is performed while standing, sitting and/or walking.
• Ability to communicate effectively using speech, vision and hearing.
• Use of hands for simple grasping and fine manipulations.
• Requires bending, squatting, crawling, climbing, reaching.
• Requires activities involving being around moving machinery, exposure to marked changes in temperature and humidity, and exposure to dust, fumes and glasses.

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options
• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
• Introduction to new ways of working and awesome technologies
• Career paths to help you establish where you want to go
• Focus on internal promotion and internal mobility - we love to build teams from within
• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
• Education Assistance
• Dedicated management to provide you with on point leadership and care
• Numerous on the job perks

Market competitive compensation and insurance, health, and wellness benefits

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What this Job Entails:

The Network Engineer V is a focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details. 

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Install, configure and maintain various network hosts and services like routers, switches, firewalls, VPN endpoints

• Perform network maintenances/upgrades (often during normal working hours, but sometimes during the evening or weekend)

• Troubleshooting network issues and outages, overseeing unique or escalated issues

• Lead global production and corporate network including edge, backbone, datacenter, POP, and content delivery network (CDN) infrastructure

• Mandle multiple vendor switch on various servers in dealing with hardware/software issues

• Handle traffic, and any queries raised by ISP/Partners

• Manage all incidents such as input errors, CRC, RMA etc.

• Work directly with ISP/Vendors on fixing any issues related to network

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Familiarity with content delivery networks and internet peering strategies

• Understanding of server hardware technologies relative to content delivery performance and capacity

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

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What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

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What this Job Entails: 

The Service Desk Specialist I will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

Scope: 

• Applies company policies and procedures to resolve routine issues

• Works on problems of limited scope

• Receives detailed instructions

Your Roles and Responsibilities:

• Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.

• Help maintain equipment inventory, including processing RMAs and ordering new equipment.

• Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.

• Helps to monitor, update and maintain tickets in a defined ticketing system. 

• Assists with responding to tickets, contact users and plan workload. 

• Update, track and escalate the ticket to appropriate levels/group for resolution as required. 

• Sign-off on closed tickets with the user to include follow up specifically to the end user.

• Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.

• Help support access to corporate network/wireless and applications both on the network as well as over VPN.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds stable working relationships internally

• Follows standard practice and procedures when analyzing situations or data

• Ability to work independently with minimal supervision

• Excellent coordination skills and a team player

• Ability to identify issues and escalate as needed

• Excellent written and oral communication skills

• Strong interpersonal and customer service skills

• Knowledgeable about hardware, software, and network troubleshooting  

• Understanding of software application use and installation

• Ability to resolve technical issues under pressure

Preferred Qualifications: 

• CompTIA A+

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 
 

Accountable for management of complex/critical/large professional disciplinary areas or service delivery areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. External communication will be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May also independently lead or directly supports more experienced team members on small to large-scale or complex initiatives or requests, as well as strategically important short-term engagements that deliver business outcomes. Manages projects affecting one or more services or functional areas or a smaller portion of a larger program. May support larger strategic program initiatives working under the direction of management. Supports the development of capabilities in Portfolio and Project Management, including scope definition, process improvement, workshop facilitation, organizational change management, performance measurement, and customer experience. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. This roles serves as a mentor to junior members of the team, as well as provides advisement to partners on Portfolio and Project Management.

ScopeLead Project & Portfolio Management team members in execution of projects.
Lead delivery of portfolio and project management processes including but not limited to ideation, work intake, prioritization, initiation, planning, execution, reporting and monitoring, and closure to ensure projects and/or portfolio run effectively and smoothly. Support education of stakeholders on portfolio and project management to ensure accountability and adherence to the processes.
Lead portfolio and project planning processes, including communication of value, risk management, capacity planning, performance, optimization, and governance.
Independently leads team members on a portion of mall to large sized, high priority complex portfolios and/or projects across the organization that deliver business outcomes.
Develops capabilities in Portfolio, Project, and Change Management, scope definition, process re-engineering, workshop facilitation, organizational change management, performance measurement, and customer experience.
Analyze and interpret project and portfolio data to know how and when to take action.
Generate high-quality portfolio and project data and reporting tools distributed to various audiences including executive stakeholders when necessary.
Ensure collection of timely and accurate data from projects within the portfolio. May be assigned to work across portfolio and project teams to focus on specific assignments to ensure execution certainty.
 

Roles & ResponsibilitiesManages multiple, complex, cross-functional and technical projects.
Provide end-to-end support to business activities from initiation through execution, roll out and benefits realization, including all change management activities, including preparation and execution of communications and training.
Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.
Responsible for managing/tracking program milestones, timeline, and overall deliverables.
Select and leverage multiple tool and techniques to ensure all action items, risks, decisions, and issues are identified, captured and escalated.
Ensure follow-up on all critical items and drive accountability through documentation of deliverables and owners to ensure continued progress against plan.
Create roadmaps, project plans and change management plans, timelines, and continuous status reporting, governance frameworks and other artifacts to support and lead discussions and workshops intended to define priorities, objectives, success measures, customer experiences, and outcomes.
Develop routine to highly complex communications on transformation initiatives used across various levels in the organization with high attention to detail and quality.
Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. to effectively communicate, drive accountability, and drive action.
Drive the project lifecycle milestones from concept commit through project closure and advocate change management.
Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.
Interacts professionally at many different levels (clients, management and peers). Demonstrates strong stakeholder management and fostering relationships
Develop, track and report on outcomes and key measures of success for assignment / projects
Question status quo by consistently pushing for innovation and improvement and recommend solutions.

Minimum QualificationsBachelor’s degree (B.S/B.A.) from four-college or university and10+ years related experience and/or training; or equivalent combination of education and experience.
Minimum of three years of project experience (project role may vary)
Strong interpersonal and communications skills (verbal, written) necessary for business partner relationships within and outside the organization.
Ability to deliver effective and informative presentations to diverse stakeholder audiences in various settings (virtual, in-person, hybrid)
Detail-oriented and proven intellectual curiosity and leadership skills
Excellent problem-solving and critical thinking skills
Experience working with project management teams, resolving conflict, and meeting schedule timelines
Ability to work on multiple projects and assignments concurrently
Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
In-depth experience creating spreadsheets, presentation material, and project/process documentation
Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks
Proven ability to collaborate with stakeholders and communicate project updates to client executives.
Familiarity with various project management methodologies

Preferred QualificationsJira
Confluence
Bachelor's degree preferred
Project Management Professional (PMP) certification
ITSM industry experience
Six Sigma, Lean, Process Improvement-related education, Change Management education or related experience, Portfolio Management experience

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What this Job Entails:

The Network Deployment Engineer II will design, develop, build and test systems and products based on optic, photonic and laser technologies. The position will interact with device, hardware and software design teams to assist in overall development of optical systems. The position will be responsible for specifying, selecting and qualifying active and passive optical components. The role will also assist with developing and benchmarking system performance models, developing and assisting with implementing test procedures and/or evaluating and selecting appropriate test instrumentation.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Deploy, configure, and support a large-scale production and corporate network and server infrastructure in data centers and Point of Presence (POP) sites throughout the assigned region

• Calculate and document equipment power requirements and work with Engineering, Facilities Operations, and/or collocation vendors to meet these requirements

• Participate in project timelines to support network turn-up within expected completion intervals

• Responsible for asset management of networking gear in datacenter and POP sites

• Proactively contribute to documentation, automation and processes as they evolve

• Create network and server rack face elevations, floor plans, wiring diagrams, and detailed port maps for new deployments and documentation

• Create statements of work for vendors at the POP sites

• Prepare cage and rack designs, and understand the overall needs of POP infrastructure

• Document and follow RMA processes and procedures for all relevant vendors

• Follow, improve, and implement data center and POP best practices

• Provide necessary escalations to higher support tier; assist Sales and Customer Support with technical operations, and work with internal departments to ensure customer satisfaction

• Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network

• Use internal tools and scripts to configure, monitor, and repair servers and network equipment

• Detect and diagnose various error/failure conditions across an array of server types

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 3 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Must have an understanding of data center network architecture and common issues related to data center networks

• Knowledgeable in data center practices (i.e. cable routing, calculating power usage and cooling)

• Experience with field-based work in POPs, carrier hotels, or central office environments

• Experience with enterprise and service provider network hardware platforms and architectures, including data center switching platforms

• Must have a sound and in-depth understanding of IP technologies such as MPLS, BGP, RSVP-TE, IS-IS

• Basic understanding of transmission technology and circuit troubleshooting techniques

• Solid understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies

• Proficiency in various operating systems

• Ability to capture and analyze traffic

• Solid understanding of queue management for tasks and incidents, vendor engagement, and escalation and participation in ongoing POPs deployment projects

• Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem solving abilities under pressure

• Excellent communication skills

• Experience in dealing with service providers and colocation facilities around the world

• Ability to work within a global team in a fast-paced and dynamic environment with limited supervision

• Strong attention to detail with excellent time management and organization skills

• 20% to 50% of travel required

Preferred Qualifications: 

• Understanding of various scripting languages is strongly desired

• Certification such as CCNA, JNCIA, RHCT, or equivalent experience

Physical Demand & Work Environment:

• Must have the ability to lift/move 30-40 lbs.

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Job Description:

Responsibilities

• Fiber Optic Splicing and Troubleshooting

  • Perform high-quality fiber optic splicing, including troubleshooting high losses and failures in the network.

• Fiber Administration

  • Apply expertise in OSP fiber administration practices to maintain and enhance the fiber network.

• OTDR Testing and Analysis

  • Conduct OTDR testing to assess fiber optic cable integrity and analyze test results to ensure optimal performance.

• GIS and Record Maintenance

  • Utilize GIS-based fiber management systems for network planning and updates.

  • Review construction as-built drawings and maintain accurate and up-to-date network records.

• Vendor and Stakeholder Coordination

  • Manage relationships with vendors and cross-functional teams, ensuring smooth coordination of tasks and deliverables.

• Project Management

  • Lead and manage multiple projects simultaneously, ensuring all tasks are prioritized and completed within deadlines.

  • Monitor OKRs and dashboards to track project progress and outcomes.

• Attention to Detail and Quality Assurance

  • Review and edit splice matrices for accuracy and verify new scopes of work.

  • Maintain data integrity across software tooling systems.

• Team Leadership and Coordination

  • Organize and lead meetings with cross-functional teams to ensure alignment and progress.

  • Provide guidance and mentorship to team members as needed.

• Technical Proficiency

  • Utilize software tools such as FIM, ACC, Gaudi, Ultron, and Glassworks (where applicable).

  • Stay informed on emerging tools and technologies relevant to OSP engineering.

• Safety and Compliance

  • Ensure adherence to all safety regulations and compliance requirements associated with OSP work.

  • Promote a culture of safety within the team.

• Documentation and Reporting

  • Create and maintain detailed records, including MOPs (Methods of Procedure), SOWs (Statements of Work), SOPs (Standard Operating Procedures), and job aids.

  • Provide regular updates and documentation for project progress and outcomes.

Preferred Qualifications

• Minimum 4 years field experience or  Bachelor’s Degree in either Telecommunications Engineering, IT or related field

• Associate Degree or Certification (Minimum Requirement):

  • Fiber Optics Technology

  • Networking and Communications

  • Electronics Engineering Technology

• Specialized Training and Certifications (Highly Desirable):

  • Certified Fiber Optic Technician (CFOT) or equivalent certifications from the Fiber Optic Association (FOA).

  • OTDR Testing Certification

  • GIS Certification (for advanced GIS-based management systems).

  • Project Management Certification (e.g., PMP or CAPM) for handling multiple projects.

  • Safety Certifications, such as OSHA 10/30 or equivalent safety training relevant to construction and OSP environments.

• Additional Knowledge Areas (Optional but Beneficial):

  • Training in software tools such as FIM, ACC, Gaudi, Ultron, and Glassworks.

  • Knowledge of telecommunications industry standards (e.g., ITU-T, ANSI, and IEEE)

Preferred Skills:

• Fiber Optic Splicing: Expertise in splicing fiber optic cables and troubleshooting high losses and failures

• OSP Fiber Administration: Expertise in fiber administration practices

• OTDR Testing: Knowledge of OTDR (Optical Time Domain Reflectometer) testing and its application in fiber optic cable testing and associated analysis

• GIS: Experience with GIS-based fiber management systems and the ability to read construction as-built drawings and maintain records

• Vendor Management: Excellent communication skills with internal xfn’s and external vendors, including managing vendor relationships and task and coordination

• Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, meet deadlines, and OKR and dashboard management

• Attention to Detail: Strong attention to detail to ensure accuracy in reviewing and editing splice matrices, verifying new scope, and maintaining data integrity in software tooling systems

• Leadership: Ability to lead and organize meetings, coordinate with cross-functional teams, and provide guidance to other team members

• Technical Knowledge: familiarity with various software tools such as FIM, ACC, Gaudi, Ultron, and Glassworks (Nice to have)

• Safety and Compliance: Knowledge of safety regulations and compliance requirements related to OSP work

• Documentation: Ability to drive process improvements and maintain accurate and up-to-date records and documentation related to OSP work, including MOPs, SOWs, SOPs, and Job-Aids 

• Proficiency in multiple ticketing systems

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

AV Deskside Support Technician I - Client Onsite

Work Location: Dublin, Ireland

Our AV Deskside Support Technician I will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. Traveling to various client offices on occasion is required.

 The AV portion is to provide support for corporate AV/VC environments, and confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. 

The Deskside Support portion is to provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will support users in a professional and courteous manner while performing troubleshooting or instructional tasks. They must have basic IT knowledge to carry out instructional documentation.

Scope: 

• Follows established procedures on routine work

• Requires following detailed instructions  

Your Roles and Responsibilities:

• Engage in client-facing support with the utmost professionalism and customer service

• Ensure that SLAs and daily deliverables are met including ticket updates

• Follow all policies, standards or safety guidelines that the client requires

AV

• Assist with installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems

• Help perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables

• Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues

• Assist with problem solving and troubleshooting of any issue that may arise during an installation

• Perform equipment setups, breakdowns and troubleshoot issues during events

• Perform all necessary pre-event checks as required

• Help liaise with cross-functional teams and internal users before and during events

• Interface with end users and vendors to address requests and requirements

• Assist in identifying and solving issues that impact client conference rooms

Deskside Support

• Provide professional level assistance in all assigned data center locations and remote points of presence (POP)

• Assist in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards

• Help users with performing card/driver updates, adds, or replacements, software upgrades, and associated testing

• Onsite troubleshooting of user and office IT equipment to include basic network troubleshooting

• Perform resets/reimages of client hardware

• Assist users with ordering hardware ordering and setups

• Provide instructional guidance to users in a detailed yet concise manner

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• (Preferred) Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• Ability to think and work independently

• Excellent written and oral communication skills and strong customer service skills

• Experience with spreadsheets, workflow and project management applications, and administrative software applications

• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment

• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings

• Demonstrate a basic understanding of IT terminology and troubleshooting

• Ability to work day, evening or weekend shifts and travel to support a distant event if required

• Must have valid driver’s license and safe driving record

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time

• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

• Must have ability to climb ladder, scaffolding or transported by lifts

• Must have the ability to drive/operate a vehicle in a safe manner

• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers 

View Job On WorkDay

What this Job Entails: 

The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with inventory and asset management including receipt and disposition of hardware

• Document all defects of pre-mass production hardware and/or software

• Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)

• Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)

• Assist with servo flashing, firmware upgrade, flashing unsigned images

• Helps in resolving support tickets on device issues

• Help provide technical support during events (travel often required)

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• IT savvy and interested in new technologies

• Knowledgeable about inventory, and comfortable in an IT inventory environment

• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs

• Excellent communicator in both written and verbal English

• Ability to work in a team

• Ability to excel in a fast paced work environment.

• Ability to learn new things and adapt to a changing environment quickly

• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Data experience

• Excel experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

​

Your Roles and Responsibilities:

• Assist with inventory and asset management including receipt and disposition of hardware

• Document all defects of pre-mass production hardware and/or software

• Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)

• Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)

• Assist with servo flashing, firmware upgrade, flashing unsigned images

• Helps in resolving support tickets on device issues

• Help provide technical support during events (travel often required)

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

​

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• IT savvy and interested in new technologies

• Knowledgeable about inventory, and comfortable in an IT inventory environment

• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs

• Excellent communicator in both written and verbal English

• Ability to work in a team

• Ability to excel in a fast paced work environment.

• Ability to learn new things and adapt to a changing environment quickly

• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Data experience

• Excel experience

​

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

​

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options

• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

• Introduction to new ways of working and awesome technologies

• Career paths to help you establish where you want to go

• Focus on internal promotion and internal mobility - we love to build teams from within

• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

• Education Assistance

• Dedicated management to provide you with on point leadership and care

• Numerous on the job perks

• Market competitive compensation and insurance, health and wellness benefits

View Job On WorkDay

Network Operations Engineer I - Client Onsite

Work Location: Denver, CO

Our Tier 1 NOC Engineer will be the first point of contact for network monitoring, troubleshooting, and incident resolution in a data center network environment. This role is responsible for proactively identifying network issues, managing tickets, escalating incidents as needed, and ensuring the stability of critical network infrastructure.

Our Tier 1 NOC Engineer will operate within a structured ticketing system, ensuring efficient alert acknowledgment, fault isolation, and escalation processes. They will follow documented Methods of Procedure (MOPs) and Standard Operating Procedures (SOPs) to drive continuous operational improvements and maintain high availability.

Key Responsibilities

Network Monitoring & Incident Response

• Operate and troubleshoot Data Center networks, including associated routing and switching devices.
• Perform fault isolation and resolution based on troubleshooting outcomes.
• Detect and diagnose various error/failure conditions across a range of network device types.
• Coordinate with smart hands teams and network equipment manufacturers to resolve issues and restore service.
• Work cross-functionally and cross-regionally with other network operational support teams.
• Partner with internal teams to escalate and restore service, minimizing impact to operations.

Incident Response & Ticket Management Ticket

• Monitor the DC network infrastructure ticket queue, taking action on alerts or issues in accordance with Service Level Agreements (SLAs).
• Acknowledge, track, and document all incidents, ensuring detailed records of troubleshooting steps and resolution processes.
• Categorize incidents based on severity, impact, and urgency, ensuring proper prioritization.
• Manage and escalate critical events, maintaining clear and concise communication with stakeholders.
• Ensure up-to-date tracking of incident resolution steps, maintaining accurate logs in ticketing systems.
• Monitor blocked cases and assist in resolving ticket escalations, ensuring adherence to operational workflows.

Process Optimization & Documentation

• Document and optimize operational processes and procedures, ensuring best practices are followed.
• Support deployment, move, add, and change teams for data center network operations.
• Partner with audit teams to ensure accurate inventory and documentation of network infrastructure.
• Follow Return Merchandise Authorization (RMA) processes and procedures for all relevant vendors.
• Maintain up-to-date documentation on network changes, such as VLANs, subnet configurations, and DNS updates.
   

Automation & Continuous Improvement

• Contribute to the creation of monitors, alerts, dashboards, and metrics to drive efficiency improvements.
• Identify areas for automation and participate in developing solutions using scripting or coding skills (Python, C, C++ preferred).
• Recommend enhancements to monitoring tools, ticketing workflows, and operational best practices.

Required Qualifications & Skills

Technical Skills

• Understanding of networking fundamentals, including IP addressing, VLANs, routing, and switching.
• Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).
• Knowledge of ticketing systems (e.g., ServiceNow, Jira, or equivalent).
• Familiarity with troubleshooting physical network components, including cables, patch panels, optics, and transceivers.
• Ability to diagnose and isolate Layer 1–3 network issues and escalate as needed.
• Basic knowledge of command-line interfaces (CLI) for routers and switches is a plus.

Soft Skills & Work Ethic

• Strong problem-solving skills with a proactive approach to troubleshooting.
• Excellent communication and documentation skills for incident reporting and escalation.
• Ability to work in a fast-paced environment, prioritizing tasks effectively.
• Detail-oriented mindset, ensuring accuracy in logs, ticket updates, and network documentation.

Experience & Education

• Associate’s or Bachelor’s degree in IT, Networking, or a related field (or equivalent experience).
• 1-2 years of experience in a technical support, help desk, or NOC role preferred.
• Certifications preferred:
• CCNA (Cisco Certified Network Associate)
• Network+ (CompTIA)

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Network Operations Engineer I - Client Onsite

Work Location: Denver, CO

Our Tier 1 NOC Engineer will be the first point of contact for network monitoring, troubleshooting, and incident resolution in a data center network environment. This role is responsible for proactively identifying network issues, managing tickets, escalating incidents as needed, and ensuring the stability of critical network infrastructure.

Our Tier 1 NOC Engineer will operate within a structured ticketing system, ensuring efficient alert acknowledgment, fault isolation, and escalation processes. They will follow documented Methods of Procedure (MOPs) and Standard Operating Procedures (SOPs) to drive continuous operational improvements and maintain high availability.

Key Responsibilities

Network Monitoring & Incident Response

• Operate and troubleshoot Data Center networks, including associated routing and switching devices.
• Perform fault isolation and resolution based on troubleshooting outcomes.
• Detect and diagnose various error/failure conditions across a range of network device types.
• Coordinate with smart hands teams and network equipment manufacturers to resolve issues and restore service.
• Work cross-functionally and cross-regionally with other network operational support teams.
• Partner with internal teams to escalate and restore service, minimizing impact to operations.

Incident Response & Ticket Management Ticket

• Monitor the DC network infrastructure ticket queue, taking action on alerts or issues in accordance with Service Level Agreements (SLAs).
• Acknowledge, track, and document all incidents, ensuring detailed records of troubleshooting steps and resolution processes.
• Categorize incidents based on severity, impact, and urgency, ensuring proper prioritization.
• Manage and escalate critical events, maintaining clear and concise communication with stakeholders.
• Ensure up-to-date tracking of incident resolution steps, maintaining accurate logs in ticketing systems.
• Monitor blocked cases and assist in resolving ticket escalations, ensuring adherence to operational workflows.

Process Optimization & Documentation

• Document and optimize operational processes and procedures, ensuring best practices are followed.
• Support deployment, move, add, and change teams for data center network operations.
• Partner with audit teams to ensure accurate inventory and documentation of network infrastructure.
• Follow Return Merchandise Authorization (RMA) processes and procedures for all relevant vendors.
• Maintain up-to-date documentation on network changes, such as VLANs, subnet configurations, and DNS updates.
   

Automation & Continuous Improvement

• Contribute to the creation of monitors, alerts, dashboards, and metrics to drive efficiency improvements.
• Identify areas for automation and participate in developing solutions using scripting or coding skills (Python, C, C++ preferred).
• Recommend enhancements to monitoring tools, ticketing workflows, and operational best practices.

Required Qualifications & Skills

Technical Skills

• Understanding of networking fundamentals, including IP addressing, VLANs, routing, and switching.
• Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).
• Knowledge of ticketing systems (e.g., ServiceNow, Jira, or equivalent).
• Familiarity with troubleshooting physical network components, including cables, patch panels, optics, and transceivers.
• Ability to diagnose and isolate Layer 1–3 network issues and escalate as needed.
• Basic knowledge of command-line interfaces (CLI) for routers and switches is a plus.

Soft Skills & Work Ethic

• Strong problem-solving skills with a proactive approach to troubleshooting.
• Excellent communication and documentation skills for incident reporting and escalation.
• Ability to work in a fast-paced environment, prioritizing tasks effectively.
• Detail-oriented mindset, ensuring accuracy in logs, ticket updates, and network documentation.

Experience & Education

• Associate’s or Bachelor’s degree in IT, Networking, or a related field (or equivalent experience).
• 1-2 years of experience in a technical support, help desk, or NOC role preferred.
• Certifications preferred:
• CCNA (Cisco Certified Network Associate)
• Network+ (CompTIA)

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Network Operations Engineer I - Client Onsite

Work Location: Dublin, Ireland

Working Hours:

• Monday - Friday

• 3rd Shift - 12:00am - 9:00am (Dublin Local Time)

Position Summary

Our Tier 1 NOC Engineer will be the first point of contact for network monitoring, troubleshooting, and incident resolution in a data center network environment. This role is responsible for proactively identifying network issues, managing tickets, escalating incidents as needed, and ensuring the stability of critical network infrastructure.

The Tier 1 NOC Engineer will operate within a structured ticketing system, ensuring efficient alert acknowledgment, fault isolation, and escalation processes. They will follow documented Methods of Procedure (MOPs) and Standard Operating Procedures (SOPs) to drive continuous operational improvements and maintain high availability.

Key Responsibilities

Network Monitoring & Incident Response

• Operate and troubleshoot Data Center networks, including associated routing and switching devices.

• Perform fault isolation and resolution based on troubleshooting outcomes.

• Detect and diagnose various error/failure conditions across a range of network device types.

• Coordinate with smart hands teams and network equipment manufacturers to resolve issues and restore service.

• Work cross-functionally and cross-regionally with other network operational support teams.

• Partner with internal teams to escalate and restore service, minimizing impact to operations.

Incident Response & Ticket Management Ticket

• Monitor the DC network infrastructure ticket queue, taking action on alerts or issues in accordance with Service Level Agreements (SLAs).

• Acknowledge, track, and document all incidents, ensuring detailed records of troubleshooting steps and resolution processes.

• Categorize incidents based on severity, impact, and urgency, ensuring proper prioritization.

• Manage and escalate critical events, maintaining clear and concise communication with stakeholders.

• Ensure up-to-date tracking of incident resolution steps, maintaining accurate logs in ticketing systems.

• Monitor blocked cases and assist in resolving ticket escalations, ensuring adherence to operational workflows.

Process Optimization & Documentation

• Document and optimize operational processes and procedures, ensuring best practices are followed.

• Support deployment, move, add, and change teams for data center network operations.

• Partner with audit teams to ensure accurate inventory and documentation of network infrastructure.

• Follow Return Merchandise Authorization (RMA) processes and procedures for all relevant vendors.

• Maintain up-to-date documentation on network changes, such as VLANs, subnet configurations, and DNS updates.
   

Automation & Continuous Improvement

• Contribute to the creation of monitors, alerts, dashboards, and metrics to drive efficiency improvements.

• Identify areas for automation and participate in developing solutions using scripting or coding skills (Python, C, C++ preferred).

• Recommend enhancements to monitoring tools, ticketing workflows, and operational best practices.

Required Qualifications & Skills

Technical Skills

• Understanding of networking fundamentals, including IP addressing, VLANs, routing, and switching.

• Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).

• Knowledge of ticketing systems (e.g., ServiceNow, Jira, or equivalent).

• Familiarity with troubleshooting physical network components, including cables, patch panels, optics, and transceivers.

• Ability to diagnose and isolate Layer 1–3 network issues and escalate as needed.

• Basic knowledge of command-line interfaces (CLI) for routers and switches is a plus.

Soft Skills & Work Ethic

• Strong problem-solving skills with a proactive approach to troubleshooting.

• Excellent communication and documentation skills for incident reporting and escalation.

• Ability to work in a fast-paced environment, prioritizing tasks effectively.

• Detail-oriented mindset, ensuring accuracy in logs, ticket updates, and network documentation.

Experience & Education

• Associate’s or Bachelor’s degree in IT, Networking, or a related field (or equivalent experience).

• 1-2 years of experience in a technical support, help desk, or NOC role preferred.

• Certifications preferred:

• CCNA (Cisco Certified Network Associate)

• Network+ (CompTIA)

View Job On WorkDay

Position Summary

The NOC Manager will oversee Network Operations Engineers, ensuring operational efficiency, continuous improvements, and effective network monitoring, troubleshooting, and support for a large-scale data center environment. This role requires deep expertise in network infrastructure, routing, troubleshooting, and operational support within mission-critical environments. The NOC Manager will oversee incident management, ticketing workflows, and performance metrics, ensuring full adherence to Client-approved Methods of Procedure (MOPs) and escalation protocols.

Key Responsibilities

Operational Management & Service Delivery

• Manage a team of  Network Operations Engineers, ensuring operational performance aligns with Service Level Agreements (SLAs) and established efficiency goals.

• Lead network troubleshooting and issue resolution, ensuring adherence to Client-approved MOPs and escalation procedures.

• Drive efficiency improvements in ticket management, incident response, and root cause analysis.

• Ensure timely and accurate reporting on service delivery metrics, incidents, and operational performance.

• Oversee ticket lifecycle management, ensuring accurate documentation, timely updates, and continuous process improvements.

Technical Leadership & Network Operations

• Monitor and manage network infrastructure, including switches, routers, firewalls, VLANs, DNS, BGP, OSPF, and MPLS.

• Lead network circuit repair efforts, troubleshooting both logical and physical components, such as routing, patch panels, optics, and cabling.

• Work with internal teams and third-party vendors to ensure timely network faults and incidents resolution.

• Ensure proper execution of hardware RMA processes, including asset tracking and vendor coordination.

• Ensure proactive data center network health monitoring, identifying and escalating risks before failures occur.

Incident & Escalation Management

• Manage and oversee network incidents, ensuring proper diagnosis, tracking, and resolution.

• Ensure smooth communication with cross-functional teams regarding upcoming maintenance, incidents, and general network operations.

• Monitor network infrastructure ticket queues, taking action on alerts or tickets per Client-approved SOPs and SLAs.

• Escalate technical issues appropriately to the designated escalation points, ensuring timely resolution.

Process & Service Improvement

• Define and track performance KPIs, such as Mean Time to Repair (MTTR) and network uptime metrics.

• Continuously refine ticketing workflows and incident response processes to improve efficiency.

• Ensure compliance with audit and reporting requirements, maintaining accurate documentation of all network activities.

Team Leadership & Training

• Recruit, train, and mentor NOC engineers, fostering a high-performing team culture.

• Define onboarding processes for new hires, ensuring familiarity with Client tools and troubleshooting methodologies.

• Develop and execute employee retention strategies, ensuring high engagement and satisfaction.

• Conduct regular performance reviews, identifying areas for improvement and career growth.

Required Skills & Qualifications

Technical Skills

• Strong understanding of Data Center Networks: Routing, switching, IP networking, VLANs, DNS, BGP, OSPF, and MPLS.

• Expertise in network troubleshooting: Experience isolating faults and resolving network issues, including circuit and hardware troubleshooting.

• Proficiency in network monitoring tools and incident management frameworks.

• Familiarity with enterprise and service provider network hardware platforms (e.g., Cisco, Juniper, Arista).

• Knowledge of ITIL frameworks, incident response, and best practices in network operations.

Leadership & Management Skills

• Proven experience managing NOC engineers, setting performance expectations, and ensuring SLA compliance.

• Strong ability to manage high-pressure incidents, ensuring timely escalation and resolution of network issues.

• Experience working cross-functionally with network engineers, operations teams, and business stakeholders.

• Ability to optimize operational workflows, reducing ticket resolution times and increasing efficiency.

Experience & Education

• Bachelor’s degree in Computer Science, IT, Networking, or related field (or equivalent experience).

• 8+ years of experience in network operations, data center management, or enterprise IT infrastructure.

• 3+ years of experience leading a NOC team or similar network support function.

• Preferred Certifications:

  CCNP (Cisco Certified Network Professional)

  JNCIP (Juniper Networks Certified Professional)

  ITIL v4 Certification

  PMP (for project management experience)

View Job On WorkDay

Project Coordinator II - Client Onsite

Work Location: Fremont, CA

Our Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Maintains and monitors project plans, project schedules, work hours and expenditures.

• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular reports as required.

• Assists with identifying trends or recurring problems and escalates to management for resolution.

• Assists with locating and defining new process improvement opportunities.

• Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Experience working with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Previous experience with ticketing systems and/or project management system

• Understanding of or previous experience in a technology driven environment

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Preferred Qualifications: 

• Knowledge in networking and Data Centers deployments

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

This role will focus on forging strategic partnerships and favorable agreements with Mobile Network Operators (MNO’s) worldwide for our client. 

The role will work closely with engineering and operational stakeholders to ensure the success of each business units’ SMS strategy. 

Scope:

• Develops and executes SMS category contracting strategies, including comprehensive cost reduction opportunities, quality of service improvements, and innovation, focusing on Total Cost of Ownership 

• Builds a strong understanding of strategic business direction, requirements, and priorities across assigned category

• Builds and maintains strong relationships with key stakeholders, including MNO’s, client business units and internal partners. 

Required Qualifications/Skills

• Strong understanding of the technical and commercial aspects of SMS messaging, including A2P messaging, signaling, and interoperability.

• Deep expertise in SMS messaging and its applications within enterprise/hyperscaler environments.

• Proven track record of success in business development, sales, or account management within the telecommunications industry.

• Extensive experience negotiating and contracting with MNOs globally.

• Demonstrated ability to build and maintain strong relationships with key stakeholders.

• Excellent communication, presentation, and negotiation skills.

• Strong analytical and problem-solving skills.

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Must be able to lead a cooperative effort across members of project teams.

• Ability to communicate effectively 

• Exercises logic and reasoning to define problems, establish facts and draw valid conclusions; makes decisions that support business objectives and goals 

• Public relations skills for maintaining effective working relationships with individuals and groups 

• Ability to analyze complex business and technical issues and develop, recommend and implement effective solutions 

Preferred Qualifications: 

• Background within the Google ecosystem as well as within Astreya

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

View Job On WorkDay

What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

View Job On WorkDay

What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

View Job On WorkDay

What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

View Job On WorkDay

Incident Response Analyst II - Client Onsite

Work Location: Dublin, Ireland

Full-Time / 100% On-Site - Normal Business Hours

Shifts: Flexible, including weekends, nights, and holidays

Overview:

We are seeking a dynamic and proactive Security and Systems Analyst to join our team at  Datacenter. This role is crucial for maintaining the security and integrity of our operations, with a focus on both physical security (30%) and system monitoring functions (70%). The ideal candidate will be adept at responding to incidents, conducting thorough investigations, and playing a key role in the continuous improvement of our security measures.

Key Responsibilities:

• Act as the first layer of defense in our security operations, focusing on quick detection, incident response, and thorough investigation of alerts 

• Facility alerts/Incidents to include

  • High humidity, High Temp, Power Failure/Fluctuations (Facility-Wide)

• Infrastructure alerts/alarms to include 

  • Intrusion Detection Systems (IDS) or Access Control Alerts, Server Performance or System Failure Alerts and Network Connectivity Failure

• Serve as the primary point of contact for all site-specific alerts and issues, taking command in the event of security incidents.

• Develop and implement strategies to enhance electronic surveillance and access control systems.

• Support program managers by facilitating security project deliverables and contributing to overall operational security and engineering initiatives.

• Prepare detailed incident reports, outlining analysis methodologies and results.

Basic Qualifications:

• Minimum of 3 years' experience in a command center, service center, or similar 24x7 operations center environment.

• Proficient in triaging multiple incidents, with the ability to prioritize based on risk and confidence levels.

• High proficiency in IT applications, with fast and accurate keyboard skills (minimum 25wpm).

• Basic understanding of technical elements related to security systems, including IP networks, servers, LAN/WAN.

• Excellent verbal and written communication skills, with the ability to work independently, meet goals, and maintain attention to detail.

• Demonstrated ability to interact effectively at all levels within the organization, including with clients, while being a collaborative team player.

• Basic knowledge of data protection policies, such as GDPR, and the importance of securing sensitive information.

Preferred Qualifications:

• Ability to work well under pressure, within time and budget constraints, to solve problems and complete security deliverables.

• Experience with security systems such as Lenel, Avigilon, SOAR, SAOS, Grafana, and familiarity with Genetec, AMAG, Software House, Hirsch, S2, and other ACS, VMS, IDS, and CCTV systems is highly desirable.

• Relevant working knowledge or certifications in the aforementioned systems will be considered a plus.

View Job On WorkDay

Deployment Project Coordinator II - Client Onsite

Work Location: Denver, CO

Our Deployment Project Coordinator will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Maintains and monitors project plans, project schedules, work hours and expenditures.

• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular reports as required.

• Assists with identifying trends or recurring problems and escalates to management for resolution.

• Assists with locating and defining new process improvement opportunities.

• Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Experience working with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Previous experience with ticketing systems and/or project management system

• Understanding of or previous experience in a technology driven environment

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Preferred Qualifications: 

• Knowledge in Data Center deployments

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Maintains and monitors project plans, project schedules, work hours and expenditures.

• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular reports as required.

• Assists with identifying trends or recurring problems and escalates to management for resolution.

• Assists with locating and defining new process improvement opportunities.

• Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Experience working with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Previous experience with ticketing systems and/or project management system

• Understanding of or previous experience in a technology driven environment

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Network Operations Engineer II - Client Onsite

Work Location: Dublin, Ireland

Working Hours:

• Monday - Friday

• 3rd Shift - 12:00am - 9:00am (Dublin Local Time)

Our Tier 2 NOC Engineer is responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed data center network. This role requires deep expertise in network infrastructure, routing, switching, troubleshooting, and operational support.

Our Tier 2 Engineer serves as the primary escalation point for Tier 1 engineers, taking ownership of complex cases and driving them to resolution. This position also contributes to process improvements, automation, and monitoring system enhancements to optimize network operations.

Key Responsibilities

Advanced Network Operations & Troubleshooting

• Operate and troubleshoot a globally based Data Center network, including routing and switching devices.

• Perform fault isolation and resolution, diagnosing Layer 1–3 network issues.

• Take ownership of escalated cases from Tier 1 engineers, ensuring a successful resolution.

• Manage and escalate critical events, communicating clearly and concisely with stakeholders.

• Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling.

• Detect and diagnose various error/failure conditions across an array of network device types.

• Provide hands-on support for network incidents, collaborating with Tier 3 and engineering teams when required.
   

Incident Response & Escalation Support

• Provide Tier 2 support for all Data Center Network Repair issues, assisting Tier 1 engineers with advanced troubleshooting.

• Serve as the escalation point-of-contact during business hours, handling troubleshooting, tooling, and process issues.

• Coordinate with DC facilities teams on maintenance activities impacting network infrastructure.

• Own incident response processes, including escalations to higher-level support teams when necessary.

• Rapidly respond to major network incidents, supporting SEV initiation and resolution processes.
   

Network Monitoring & Optimization

• Monitor the DC network infrastructure ticket queues, ensuring timely and accurate responses to alerts.

• Track and document incident resolution steps, maintaining accurate logs in ticketing systems.

• Proactively identify and resolve network performance issues, optimizing existing configurations.

• Develop and maintain network change documentation, including VLAN, subnet, and DNS modifications.
   

Automation & Continuous Improvement

• Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements.

• Identify areas for automation and develop scripting solutions (Python, C, C++ preferred) to improve efficiency.

• Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs.

• Support network optimization efforts, participating in capacity planning and scaling initiatives.
   

Process & Asset Management

• Document and optimize operational processes and procedures, ensuring alignment with best practices.

• Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements.

• Ensure accurate inventory and documentation in collaboration with audit and asset management teams.

• Monitor tickets for adherence to SLAs, ensuring prompt issue resolution.

Required Qualifications & Skills

Technical Skills

• Expertise in Data Center networking, including rack installations, routers, switches, VLANs, and routing protocols (BGP, OSPF, MPLS, etc.).

• Strong experience troubleshooting Layer 1–3 network issues in a large-scale production environment.

• Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).

• Advanced knowledge of troubleshooting IP transport/transmission networks and transceivers.

• Experience capturing and analyzing network traffic for troubleshooting.

• Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent).

• Familiarity with network automation and scripting (Python, C, C++ preferred).
   

Soft Skills & Work Ethic

• Strong analytical skills, problem-solving mindset, and ability to work autonomously.

• Excellent communication and documentation skills for incident tracking and resolution.

• Proven ability to work in a fast-paced, mission-critical environment.

• Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues.
   

Experience & Education

• Bachelor’s degree in Computer Science, Networking, or a related field (or equivalent experience).

• 5+ years of network operations experience, with a focus on Data Center networks.

• Certifications preferred:

• CCNP (Cisco Certified Network Professional)
• JNCIP (Juniper Networks Certified Internet Professional)
• ITIL v4 (for incident and service management)

View Job On WorkDay

Network Operations Engineer I - Client Onsite

Work Location: Dublin, Ireland

Working Hours:

• Monday - Friday

• 3rd Shift - 12:00am - 9:00am (Dublin Local Time)

Position Summary

Our Tier 1 NOC Engineer will be the first point of contact for network monitoring, troubleshooting, and incident resolution in a data center network environment. This role is responsible for proactively identifying network issues, managing tickets, escalating incidents as needed, and ensuring the stability of critical network infrastructure.

The Tier 1 NOC Engineer will operate within a structured ticketing system, ensuring efficient alert acknowledgment, fault isolation, and escalation processes. They will follow documented Methods of Procedure (MOPs) and Standard Operating Procedures (SOPs) to drive continuous operational improvements and maintain high availability.

Key Responsibilities

Network Monitoring & Incident Response

• Operate and troubleshoot Data Center networks, including associated routing and switching devices.

• Perform fault isolation and resolution based on troubleshooting outcomes.

• Detect and diagnose various error/failure conditions across a range of network device types.

• Coordinate with smart hands teams and network equipment manufacturers to resolve issues and restore service.

• Work cross-functionally and cross-regionally with other network operational support teams.

• Partner with internal teams to escalate and restore service, minimizing impact to operations.

Incident Response & Ticket Management Ticket

• Monitor the DC network infrastructure ticket queue, taking action on alerts or issues in accordance with Service Level Agreements (SLAs).

• Acknowledge, track, and document all incidents, ensuring detailed records of troubleshooting steps and resolution processes.

• Categorize incidents based on severity, impact, and urgency, ensuring proper prioritization.

• Manage and escalate critical events, maintaining clear and concise communication with stakeholders.

• Ensure up-to-date tracking of incident resolution steps, maintaining accurate logs in ticketing systems.

• Monitor blocked cases and assist in resolving ticket escalations, ensuring adherence to operational workflows.

Process Optimization & Documentation

• Document and optimize operational processes and procedures, ensuring best practices are followed.

• Support deployment, move, add, and change teams for data center network operations.

• Partner with audit teams to ensure accurate inventory and documentation of network infrastructure.

• Follow Return Merchandise Authorization (RMA) processes and procedures for all relevant vendors.

• Maintain up-to-date documentation on network changes, such as VLANs, subnet configurations, and DNS updates.
   

Automation & Continuous Improvement

• Contribute to the creation of monitors, alerts, dashboards, and metrics to drive efficiency improvements.

• Identify areas for automation and participate in developing solutions using scripting or coding skills (Python, C, C++ preferred).

• Recommend enhancements to monitoring tools, ticketing workflows, and operational best practices.

Required Qualifications & Skills

Technical Skills

• Understanding of networking fundamentals, including IP addressing, VLANs, routing, and switching.

• Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).

• Knowledge of ticketing systems (e.g., ServiceNow, Jira, or equivalent).

• Familiarity with troubleshooting physical network components, including cables, patch panels, optics, and transceivers.

• Ability to diagnose and isolate Layer 1–3 network issues and escalate as needed.

• Basic knowledge of command-line interfaces (CLI) for routers and switches is a plus.

Soft Skills & Work Ethic

• Strong problem-solving skills with a proactive approach to troubleshooting.

• Excellent communication and documentation skills for incident reporting and escalation.

• Ability to work in a fast-paced environment, prioritizing tasks effectively.

• Detail-oriented mindset, ensuring accuracy in logs, ticket updates, and network documentation.

Experience & Education

• Associate’s or Bachelor’s degree in IT, Networking, or a related field (or equivalent experience).

• 1-2 years of experience in a technical support, help desk, or NOC role preferred.

• Certifications preferred:

• CCNA (Cisco Certified Network Associate)

• Network+ (CompTIA)

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Network Operations Engineer II - Client Onsite

Work Location: Denver, CO

Working Hours:

• Monday - Friday

• 9:00am - 5:00pm

Our Tier 2 NOC Engineer is responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed data center network. This role requires deep expertise in network infrastructure, routing, switching, troubleshooting, and operational support.

The Tier 2 Engineer serves as the primary escalation point for Tier 1 engineers, taking ownership of complex cases and driving them to resolution. This position also contributes to process improvements, automation, and monitoring system enhancements to optimize network operations.

Key Responsibilities

Advanced Network Operations & Troubleshooting

• Operate and troubleshoot a globally based Data Center network, including routing and switching devices.

• Perform fault isolation and resolution, diagnosing Layer 1–3 network issues.

• Take ownership of escalated cases from Tier 1 engineers, ensuring a successful resolution.

• Manage and escalate critical events, communicating clearly and concisely with stakeholders.

• Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling.

• Detect and diagnose various error/failure conditions across an array of network device types.

• Provide hands-on support for network incidents, collaborating with Tier 3 and engineering teams when required.

Incident Response & Escalation Support

• Provide Tier 2 support for all Data Center Network Repair issues, assisting Tier 1 engineers with advanced troubleshooting.

• Serve as the escalation point-of-contact during business hours, handling troubleshooting, tooling, and process issues.

• Coordinate with DC facilities teams on maintenance activities impacting network infrastructure.

• Own incident response processes, including escalations to higher-level support teams when necessary.

• Rapidly respond to major network incidents, supporting SEV initiation and resolution processes.

Network Monitoring & Optimization

• Monitor the DC network infrastructure ticket queues, ensuring timely and accurate responses to alerts.

• Track and document incident resolution steps, maintaining accurate logs in ticketing systems.

• Proactively identify and resolve network performance issues, optimizing existing configurations.

• Develop and maintain network change documentation, including VLAN, subnet, and DNS modifications.

Automation & Continuous Improvement

• Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements.

• Identify areas for automation and develop scripting solutions (Python, C, C++ preferred) to improve efficiency.

• Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs.

• Support network optimization efforts, participating in capacity planning and scaling initiatives.

Process & Asset Management

• Document and optimize operational processes and procedures, ensuring alignment with best practices.

• Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements.

• Ensure accurate inventory and documentation in collaboration with audit and asset management teams.

• Monitor tickets for adherence to SLAs, ensuring prompt issue resolution.

Required Qualifications & Skills

Technical Skills

• Expertise in Data Center networking, including rack installations, routers, switches, VLANs, and routing protocols (BGP, OSPF, MPLS, etc.).

• Strong experience troubleshooting Layer 1–3 network issues in a large-scale production environment.

• Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).

• Advanced knowledge of troubleshooting IP transport/transmission networks and transceivers.

• Experience capturing and analyzing network traffic for troubleshooting.

• Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent).

• Familiarity with network automation and scripting (Python, C, C++ preferred).

Soft Skills & Work Ethic

• Strong analytical skills, problem-solving mindset, and ability to work autonomously.

• Excellent communication and documentation skills for incident tracking and resolution.

• Proven ability to work in a fast-paced, mission-critical environment.

• Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues.

Experience & Education

• Bachelor’s degree in Computer Science, Networking, or a related field (or equivalent experience).

• 5+ years of network operations experience, with a focus on Data Center networks.

• Certifications preferred:

• CCNP (Cisco Certified Network Professional)
• JNCIP (Juniper Networks Certified Internet Professional)
• ITIL v4 (for incident and service management)

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Network Operations Engineer I - Client Onsite

Work Location: Denver, CO

Our Tier 1 NOC Engineer will be the first point of contact for network monitoring, troubleshooting, and incident resolution in a data center network environment. This role is responsible for proactively identifying network issues, managing tickets, escalating incidents as needed, and ensuring the stability of critical network infrastructure.

Our Tier 1 NOC Engineer will operate within a structured ticketing system, ensuring efficient alert acknowledgment, fault isolation, and escalation processes. They will follow documented Methods of Procedure (MOPs) and Standard Operating Procedures (SOPs) to drive continuous operational improvements and maintain high availability.

Key Responsibilities

Network Monitoring & Incident Response

• Operate and troubleshoot Data Center networks, including associated routing and switching devices.
• Perform fault isolation and resolution based on troubleshooting outcomes.
• Detect and diagnose various error/failure conditions across a range of network device types.
• Coordinate with smart hands teams and network equipment manufacturers to resolve issues and restore service.
• Work cross-functionally and cross-regionally with other network operational support teams.
• Partner with internal teams to escalate and restore service, minimizing impact to operations.

Incident Response & Ticket Management Ticket

• Monitor the DC network infrastructure ticket queue, taking action on alerts or issues in accordance with Service Level Agreements (SLAs).
• Acknowledge, track, and document all incidents, ensuring detailed records of troubleshooting steps and resolution processes.
• Categorize incidents based on severity, impact, and urgency, ensuring proper prioritization.
• Manage and escalate critical events, maintaining clear and concise communication with stakeholders.
• Ensure up-to-date tracking of incident resolution steps, maintaining accurate logs in ticketing systems.
• Monitor blocked cases and assist in resolving ticket escalations, ensuring adherence to operational workflows.

Process Optimization & Documentation

• Document and optimize operational processes and procedures, ensuring best practices are followed.
• Support deployment, move, add, and change teams for data center network operations.
• Partner with audit teams to ensure accurate inventory and documentation of network infrastructure.
• Follow Return Merchandise Authorization (RMA) processes and procedures for all relevant vendors.
• Maintain up-to-date documentation on network changes, such as VLANs, subnet configurations, and DNS updates.
   

Automation & Continuous Improvement

• Contribute to the creation of monitors, alerts, dashboards, and metrics to drive efficiency improvements.
• Identify areas for automation and participate in developing solutions using scripting or coding skills (Python, C, C++ preferred).
• Recommend enhancements to monitoring tools, ticketing workflows, and operational best practices.

Required Qualifications & Skills

Technical Skills

• Understanding of networking fundamentals, including IP addressing, VLANs, routing, and switching.
• Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).
• Knowledge of ticketing systems (e.g., ServiceNow, Jira, or equivalent).
• Familiarity with troubleshooting physical network components, including cables, patch panels, optics, and transceivers.
• Ability to diagnose and isolate Layer 1–3 network issues and escalate as needed.
• Basic knowledge of command-line interfaces (CLI) for routers and switches is a plus.

Soft Skills & Work Ethic

• Strong problem-solving skills with a proactive approach to troubleshooting.
• Excellent communication and documentation skills for incident reporting and escalation.
• Ability to work in a fast-paced environment, prioritizing tasks effectively.
• Detail-oriented mindset, ensuring accuracy in logs, ticket updates, and network documentation.

Experience & Education

• Associate’s or Bachelor’s degree in IT, Networking, or a related field (or equivalent experience).
• 1-2 years of experience in a technical support, help desk, or NOC role preferred.
• Certifications preferred:
• CCNA (Cisco Certified Network Associate)
• Network+ (CompTIA)

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Network Operations Engineer I - Client Onsite

Work Location: Denver, CO

Our Tier 1 NOC Engineer will be the first point of contact for network monitoring, troubleshooting, and incident resolution in a data center network environment. This role is responsible for proactively identifying network issues, managing tickets, escalating incidents as needed, and ensuring the stability of critical network infrastructure.

Our Tier 1 NOC Engineer will operate within a structured ticketing system, ensuring efficient alert acknowledgment, fault isolation, and escalation processes. They will follow documented Methods of Procedure (MOPs) and Standard Operating Procedures (SOPs) to drive continuous operational improvements and maintain high availability.

Key Responsibilities

Network Monitoring & Incident Response

• Operate and troubleshoot Data Center networks, including associated routing and switching devices.
• Perform fault isolation and resolution based on troubleshooting outcomes.
• Detect and diagnose various error/failure conditions across a range of network device types.
• Coordinate with smart hands teams and network equipment manufacturers to resolve issues and restore service.
• Work cross-functionally and cross-regionally with other network operational support teams.
• Partner with internal teams to escalate and restore service, minimizing impact to operations.

Incident Response & Ticket Management Ticket

• Monitor the DC network infrastructure ticket queue, taking action on alerts or issues in accordance with Service Level Agreements (SLAs).
• Acknowledge, track, and document all incidents, ensuring detailed records of troubleshooting steps and resolution processes.
• Categorize incidents based on severity, impact, and urgency, ensuring proper prioritization.
• Manage and escalate critical events, maintaining clear and concise communication with stakeholders.
• Ensure up-to-date tracking of incident resolution steps, maintaining accurate logs in ticketing systems.
• Monitor blocked cases and assist in resolving ticket escalations, ensuring adherence to operational workflows.

Process Optimization & Documentation

• Document and optimize operational processes and procedures, ensuring best practices are followed.
• Support deployment, move, add, and change teams for data center network operations.
• Partner with audit teams to ensure accurate inventory and documentation of network infrastructure.
• Follow Return Merchandise Authorization (RMA) processes and procedures for all relevant vendors.
• Maintain up-to-date documentation on network changes, such as VLANs, subnet configurations, and DNS updates.
  ​

Automation & Continuous Improvement

• Contribute to the creation of monitors, alerts, dashboards, and metrics to drive efficiency improvements.
• Identify areas for automation and participate in developing solutions using scripting or coding skills (Python, C, C++ preferred).
• Recommend enhancements to monitoring tools, ticketing workflows, and operational best practices.

Required Qualifications & Skills

Technical Skills

• Understanding of networking fundamentals, including IP addressing, VLANs, routing, and switching.
• Experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).
• Knowledge of ticketing systems (e.g., ServiceNow, Jira, or equivalent).
• Familiarity with troubleshooting physical network components, including cables, patch panels, optics, and transceivers.
• Ability to diagnose and isolate Layer 1–3 network issues and escalate as needed.
• Basic knowledge of command-line interfaces (CLI) for routers and switches is a plus.

Soft Skills & Work Ethic

• Strong problem-solving skills with a proactive approach to troubleshooting.
• Excellent communication and documentation skills for incident reporting and escalation.
• Ability to work in a fast-paced environment, prioritizing tasks effectively.
• Detail-oriented mindset, ensuring accuracy in logs, ticket updates, and network documentation.

Experience & Education

• Associate’s or Bachelor’s degree in IT, Networking, or a related field (or equivalent experience).
• 1-2 years of experience in a technical support, help desk, or NOC role preferred.
• Certifications preferred:
• CCNA (Cisco Certified Network Associate)
• Network+ (CompTIA)

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Voice Engineer II / SMS Network Engineer

As a SMS Network Engineer  you will be focused on resolving Quality of Service (QoS) and Quality of Experience (QoE) to increase team capacity and performance to better meet the organization’s messaging business requirements.   By partnering with both internal and external teams, you will implement proactive measures, identify service impacting issues and introduce standards of excellence which will support a world-class messaging infrastructure through a  complex mesh of Carriers, Partners and Aggregators worldwide providing SMS/MMS/RCS services for P2P/A2P and P2A flows. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Roles and Responsibilities:

• Maintain and optimize SMS routing strategies to ensure efficient message delivery, minimize latency, and enhance overall QoS.

• Perform various integration efforts between roaming vendors and foreign carriers to meet business needs.

• Manage the scheduling, scope, or deployment methods of proposed changes to minimize service interruption and potential risk.

• Implement procedures and best practices to proactively test Routing services utilizing established KPIs.

• Review and analyze root cause analyses provided by the vendor after impacting events.

• Monitor and analyze SMS traffic to identify and resolve performance issues, potential abuse, and factors affecting QoE.

• Conduct thorough abuse reviews to ensure compliance with industry regulations and company policies, while minimizing impact on legitimate user experience.

• Troubleshoot complex messaging issues across various network technologies (CDMA, GSM, LTE), with a focus on identifying and resolving issues impacting QoS and QoE.

• Ensure compliance with GSMA, ITU, 3GPP, and IEEE standards as they relate to messaging, and their impact on QoS and QoE.

• Collaborate with cross-functional teams to address messaging related issues, with a focus on improving user experience and service quality.

• Assist with the development, testing, and integration of tools related to routing testing/monitoring.

• Host recurring meetings to review performance, discuss roadmaps and monitor other ad-hoc activities.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Working knowledge of Messaging Protocols like SMPP / SS7 / VPN / RCS

• Working knowledge of Traffic Flows like P2P / A2P / P2A / OTP / Binary SMS / SMS Errors etc

• Working knowledge or exposure to routing, switching, server operating systems, active directory, firewalls, wireless controllers, DNS, email, virtual machines and software applications

• Understanding of  Traffic Quality KPIs ( Quality & Cost )

• Background in notifications , triage & troubleshooting issues

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Familiarity with content delivery networks and internet peering strategies

• Understanding of server hardware technologies relative to content delivery performance and capacity

• Experience with with SQL Tables helpful

• Experience in telecom Industry & Messaging ecosystems essential ( Partners, Carriers & Aggregators )

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 
The IT Support Specialist will help in resolving a variety of technical problems. 
 

Scope: 

• Follows established procedures on routine work
• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with fielding incoming help requests from end users in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem.
• Build rapport and elicit problem details from help desk customers.
• Prioritize and schedule problems. Escalate problems, when required, to the appropriate experienced technician.
• Apply diagnostic utilities to aid in troubleshooting.
• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Help to install new PCs, both desktop and notebooks, for new and existing users, including hardware setup, software installs, wiring, and training.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position