What this Job Entails: 

The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Maintains and monitors project plans, project schedules, work hours and expenditures.

• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular reports as required.

• Assists with identifying trends or recurring problems and escalates to management for resolution.

• Assists with locating and defining new process improvement opportunities.

• Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Experience working with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Previous experience with ticketing systems and/or project management system

• Understanding of or previous experience in a technology driven environment

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers 

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As a Technical Program Manager on the Production Engineering team within the Platform Organization, you will play a crucial role in ensuring seamless execution of release schedules and driving engineering initiatives to completion. You will collaborate with internal engineering teams, remove roadblocks, and maintain alignment to meet business and technical goals. This position involves ownership of release planning and management, as well as oversight of additional engineering projects critical to the engineering operations.

Core Responsibilities:

1. Program and Project Leadership

• Define clear project objectives, scope, deliverables, and success metrics.
• Develop and maintain comprehensive project plans, including timelines, budgets, and resource allocation.
• Oversee end-to-end delivery, ensuring milestones are achieved within constraints.

2. Cross-Functional Coordination

• Act as the primary liaison between engineering, product, operations, and leadership teams.
• Ensure clarity of communication, aligning teams on priorities, dependencies, and key decisions.
• Facilitate collaboration across teams to address challenges and streamline execution.

3. Technical Expertise

• Engage in technical discussions to guide architectural decisions and solution designs.
• Identify and resolve technical bottlenecks, ensuring scalability, reliability, and quality of solutions.
• Collaborate with engineering to assess trade-offs and drive technical feasibility.

4. Risk Management and Problem Solving

• Proactively identify risks, dependencies, and issues, implementing effective mitigation strategies.
• Address roadblocks with data-driven decision-making and innovative solutions.

5. Process Optimization

• Lead efforts to improve team processes, integrating best practices in Agile, Scrum, and Lean methodologies.
• Drive automation and workflow enhancements to boost efficiency and reduce delays.

6. Stakeholder Engagement

• Provide regular, transparent updates to stakeholders at all levels, from engineers to executives.
• Balance competing priorities, manage expectations, and ensure stakeholder alignment.

Key Skills and Qualifications:

Technical Competence:

• Strong foundational knowledge in software engineering, systems architecture, or IT infrastructure.
• Familiarity with cloud technologies, APIs, and enterprise systems.

Project Management Expertise:

• Proficiency in managing large-scale, multi-phase technical programs.
• Skilled in Agile, Scrum, and Kanban methodologies, as well as tools like JIRA, Trello, and Confluence.

Leadership and Communication:

• Outstanding interpersonal skills for leading cross-functional teams.
• Expertise in facilitating discussions,

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Electrical Engineer I – Client Onsite

Work Location: Sunnyvale CA

Temporary Assignment: 3-month assignment

Temp – Full Time – Hourly

Normal Working Hours: Monday - Friday  8:00am - 5:00pm

• May include outside hours based on business needs

Our Electrical Engineering will work in close contact and effectively interact with the entire design team as well as external clients and consultants. Individuals in this position must demonstrate the ability to progress from basic design work assignments to more complicated and involved projects working in conjunction with a technical team. 

Scope: 

• Applies company policies and procedures to resolve routine issues

• Works on problems of limited scope

• Receives detailed instructions

Your Roles and Responsibilities:

• Establish system design of lighting, power, systems and technology.

• Coordinate design with a project manager, senior team members and outside design consultants.

• Participate in QA/QC process for your work and the work of others.

• Assist in the determination of project scheduling requirements and project budgets.

• Perform construction administration and field investigation tasks for assigned projects, including conducting field inspections and subsequent detailed inspection reports.

• Assist in processing RFI’s, change orders, bulletins, and addenda.

• Research equipment selections, and complete equipment schedules.

• Document existing conditions.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience 
• Builds stable working relationships internally
• Follows standard practice and procedures when analyzing situations or data
• Basic understanding of applicable codes
• Understanding of design and calculation software
• Ability to learn how to lay out portions of the electrical systems for projects
• Must have good interpersonal skills and the ability to work in a team environment with purchasing, quality assurance, manufacturing and engineering personnel
• Communicate effectively in English, in both oral and written forms
• Must be knowledgeable in electrical and electronic engineering principles

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

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Role – Senior Integration Architect

Location – Atlanta, USA

Job Summary

We are seeking an experienced Integration Architect/Sr Developer with a minimum of 12 to 18 years of expertise in designing and implementing complex integration solutions utilizing Integration suites such as Mulesoft/Azure Services/SAP CPI/Boomi. The ideal candidate should possess a deep understanding of Integration tech stacks, message brokers and architecture, with a strong emphasis on cloud-based integration platform hosting. This resource will be responsible for designing, developing, and maintaining Integrations platforms and interfaces that enable seamless data exchange between various systems and applications, with a primary focus on cloud-based hosting.

Key Responsibilities:

Develop and implement integration strategies and architectures that align with the organization's business objectives and digital transformation initiatives. Collaborate with cross-functional teams to understand business requirements and define integration solutions that meet those requirements. Evaluate and recommend appropriate integration technologies and platforms, with a strong emphasis on cloud-native infra-platforms and cloud services (e.g., GCP, AWS, Azure). Design, architect and develop complex integration solutions, considering scalability, security, and performance. Develop POCs using integration platform to add new capabilities to the Astreya’s integration practice. Create detailed integration architecture and design documents, including data flow diagrams, sequence diagrams, and technical specifications. Lead and guide development teams in the implementation of integration solutions, ensuring best practices and standards are followed. Troubleshoot and resolve integration issues, identifying and implementing corrective actions as needed. Stay up-to-date with the latest integration trends, best practices, and emerging technologies, especially in the cloud integration space. Try, test, and evaluate new integration platforms and tools with developing POCs. Create documentation for Architecture patterns, best practices and explore new ways of doing cloud-native integrations in AWS, Azure and GCP. Collaborate with the infrastructure and security teams to ensure integration solutions are secure and compliant with data protection regulations. Provide technical leadership and mentorship to junior integration team members. Work with Astreya US leadership team to drive new business opportunities and grow the Integration practice.

Qualifications/Skills:

Bachelor's or Master’s degree in computer science, Information Technology, or a related field. Proven experience as an Integration Architect/Lead Developer with a minimum of 12 to 18 years in designing, developing, and implementing integration solutions using integration platforms including Mulesoft. Deep knowledge of integration patterns, API management, message queuing, and other integration technologies. Experience with at least 2 to 4 integration platforms among Mulesoft, Boomi, Celigo, Cleo, Workato, Azure Services, SAP CPI/CPO, and Jitterbit including MuleSoft as must have. Strong expertise in cloud-based integration platforms and services, such as AWS Lambda, Azure Logic Apps, Google Cloud Pub/Sub, and cloud-based ETL tools. Well versed in implementing CI-CD frameworks for Integration platforms utilizing Git/GitLab and DevOps technologies such as Jenkins or AWS CodePipeline. Strong expertise in message broker platforms such as Solace, Kafka, NATS.io, JMS for implementing Pub/Sub or Asynchronous patterns for integration interfaces. Must have knowledge of Cloud databases and object storages such as DynamoDB, RDS, EBS, EFS, S3 along with container technologies like Kubernetes or EKS. Experience with Cloud infra-platform automation technologies such as CloudFormation, Terraform, Chef, Puppet will be a plus. Experience in implementing High Availability (HA) and Disaster Recovery (DR) solutions for Integration Platforms utilizing technologies like Mirrormaker will be a plus. Proficiency in programming languages such as Java, Python, Groovy, JavaScript. Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex integration issues. Excellent communication and interpersonal skills, with the ability to work effectively in cross-functional teams. Relevant certifications in cloud platforms and integration technologies are a plus. Experience with agile development methodologies is desirable.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The HR Operations III role offers an exciting opportunity to be part of a global HR team in a highly dynamic environment. Working closely with the global HR team, this role will manage the administrative component of Astreya Human Resources and other HR-related duties as assigned.

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Handle global field employee onboarding, off-boarding and change procedures.

• Maintain documents and files for HR compliance.

• Engage in HRIS administration and client-specific provisioning.

• Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and a service orientation.

• Seek to continuously improve processes, systems and overall client satisfaction.

• Maintain and contribute to a professional work environment at all times.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• General knowledge of employment laws, practices and government compliance regulations

• Effective oral and written communication skills with sensitivity to a diverse employee population

• Strong problem solving and analytical skills

• Resourceful with an ability to operate with limited information

• Detail-oriented and strong organizational skills

• Ability to prioritize and manage multiple tasks and requests from multiple sources 

• Experience working with large, enterprise-level HRIS 

• Understanding of APAC, EMEA and the US for backup is required

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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 Forescout ICS Patrol and Forescout eyeInspect SME
 8+ years of experience in an IT related field.
 Consultative experience designing and advocating for best-practice solutions.
 Minimum 3 years of experience with network hardware configuration.
 3 years of significant experience with Windows based operating systems and Unix
systems, specifically Linux.
 Expertise deploying large scale enterprise deployments/data centers.
 Experience implementing complicated software products that involve multiple
components.
 Ability to clearly document complicated steps and procedures.
 Design and architecture experience a plus.
 Working knowledge of shell, perl and xml scripting.
 Excellent communications skills, strong customer orientation, good organizational skills,
self-driven with ability to multi-task on various projects and aptitude to learn new
technologies.
 Excellent interpersonal skills and experience working in demanding and challenging
environments.
 Technical support experience a plus.
 Bachelors Degree in Computer Science, Engineering or equivalent industry experience.
 ForeScout Certified Administrator (FSCA) required, ForeScout Certified Engineer
(FSCE) a plus.
 CISSP Certified a plus.

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What this Job Entails: 

The Security Engineer II is responsible for protecting technological assets by establishing and enforcing system and network access controls. The Security Engineer will focus on the delivery of core security improvements and operations. This will include the management of firewalls, vulnerability assessments review and remediation, encryption methodologies, systems and network security.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Participates in the planning, design and build of security architectures

• Engages in the implementation of network and computer security and ensures compliance with corporate cybersecurity policies and procedures

• Monitors cybersecurity requirements for local area networks (LANs), wide area networks (WANs), virtual private networks (VPNs), routers, firewalls, and related network devices. 

• Performs security assessments of applications and systems using penetration and vulnerability testing and risk analysis 

• Participates in configuration and installation of firewalls and intrusion detection systems

• Implements software fixes (patches) to remove system vulnerabilities

• Responds immediately to cybersecurity-related incidents and assists with providing a thorough post-event analysis 

• Helps to investigate intrusion incidents and conducts forensic investigations

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• System implementation, installation, and disaster recovery planning experience

• Understanding and working knowledge of various routing protocols 

• Familiarity with enterprise routers, switches, and web load balancers

• Knowledgeable about maintaining highly available and highly secure networks

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Manual QA Tester to uphold the quality and performance of its world-class products. In this role, you will be instrumental in ensuring that our solutions deliver an exceptional user experience by identifying, documenting, and helping resolve software defects. You will collaborate with developers, product managers, and other stakeholders to implement thorough testing strategies, guaranteeing our products meet functional and performance standards before they reach end users. This role requires a meticulous eye for detail, strong problem-solving skills, and a proactive approach to quality assurance in a fast-paced, Agile environment.

Key Responsibilities

Test Planning and Execution

• Design, execute, and refine comprehensive manual test plans and test cases based on product specifications, acceptance criteria, and user stories.
• Ensure test coverage across various platforms, including web, desktop, and mobile applications.
• Actively participate in sprint cycles to align testing activities with development timelines and priorities.

Bug Identification and Tracking

• Identify, document, and categorize software defects with precise and actionable descriptions.
• Leverage tools such as Jira or TestRail to manage bug tracking and test case repositories.
• Communicate effectively with development teams to prioritize and resolve critical issues promptly.

Quality Advocacy

• Collaborate closely with cross-functional teams, including developers, product managers, and UX designers, to ensure product quality from concept to delivery.
• Proactively engage in requirement reviews and design discussions to anticipate potential quality risks.
• Advocate for user-centric testing, focusing on usability, accessibility, and functionality from an end-user perspective.

Regression and Exploratory Testing

• Conduct regression testing to validate existing functionality after new updates or fixes.
• Perform exploratory testing to uncover hidden issues and edge cases not covered by predefined test scenarios.

Validation and User Acceptance Testing (UAT)

• Validate fixes for reported defects and verify the quality of impacted application areas.
• Assist in organizing and executing UAT, collaborating with stakeholders to ensure the product aligns with user expectations and business requirements.

Documentation and Reporting

• Maintain detailed and up-to-date documentation, including test plans, test results, and methodologies.
• Provide regular updates on testing progress, results, and quality metrics to stakeholders.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
• 3+ years of hands-on experience in manual software testing or quality assurance.
• Comprehensive understanding of the Software Development Life Cycle (SDLC) and various testing methodologies.
• Proficiency in using bug tracking and test management tools (e.g., Jira, TestRail).
• Demonstrated ability to test across platforms, including web, desktop, and mobile applications.
• Exceptional attention to detail and the ability to think from an end-user’s perspective to identify critical issues.
• Strong communication and collaboration skills to work effectively within cross-functional teams.

Preferred Qualifications

• Familiarity with Agile and Scrum methodologies, including experience in sprint planning and backlog grooming.
• Experience with testing SaaS products, cloud storage solutions, or file-sharing applications.
• Basic knowledge of API testing, even if performed manually.
• Proven ability to write well-structured, clear, and concise test cases, test plans, and bug reports.

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What this Job Entails:

Scope:

Your Roles and Responsibilities:

Required Qualifications:

Preferred Qualifications:

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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IT Support Technician I - Client Onsite

Work Location: Kirkland, WA

Regular - Full Time - Hourly

Business Travel Requirement:

• Must be able to travel domestically up to 75%
• Travel will include working at multiple work locations within the USA
• Travel will include working up to 3 weeks per month

Normal Working Hours: Monday - Friday  8:00am - 5:00pm

• May include outside hours based on business needs

Our Traveling IT Support Technicians are responsible in resolving a variety of technical problems on an client onsite basis. This role will be required to travel domestically to various client work locations as needed.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with fielding incoming help requests from end users in a courteous manner.

• Document all pertinent end user identification information, including name, department, contact information, and nature of problem.

• Build rapport and elicit problem details from help desk customers.

• Prioritize and schedule problems. Escalate problems, when required, to the appropriate experienced technician.

• Apply diagnostic utilities to aid in troubleshooting.

• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

• Identify and learn appropriate software and hardware used and supported by the organization.

• Help to install new PCs, both desktop and notebooks, for new and existing users, including hardware setup, software installs, wiring, and training.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Will be required to travel domestically up to 75% based on business needs.

• Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds stable working relationships internally

• Follows standard practice and procedures when analyzing situations or data

• Knowledge of basic computer hardware and software

• Familiarity with desktop and server operating systems

• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills

• Ability to conduct research into a wide range of computing issues as required

• Ability to present ideas in a user-friendly manner

• Analytical and problem solving abilities

• Exceptional customer service orientation

Preferred Qualifications: 

• Knowledge of various operating systems and databases 

• Knowledge of various programming languages

• Knowledge of Expense reporting

• Knowledge of scheduling and planning travel

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Are you passionate about data and eager to make an impact? We are looking for a talented and driven Data Engineer to join our dynamic team on a contract basis. This role focuses on transforming big data and infrastructure automation into actionable insights that drive business success. Working alongside software engineers, data scientists, capacity planners, and architects, you’ll design and implement cutting-edge data pipelines, optimize processes, and deliver high-value analytics solutions. As a Data Engineer, you will analyze and organize complex datasets, build efficient ETL workflows, and create stunning dashboards to visualize infrastructure performance. You will play a critical role in improving data quality, scalability, and reliability, enabling smarter decisions across the organization. If you thrive in a fast-paced, collaborative environment and excel at turning raw data into meaningful insights, this is the role for you!

Key Responsibilities:

• Analyze and structure raw data, turning chaos into clarity.

• Design, develop, and optimize data systems and pipelines for seamless data flow.

• Collaborate with diverse teams to deliver scalable and impactful solutions.

• Build and maintain ETL workflows using tools like AWS, Airflow, and SQL.

• Create dynamic dashboards with Tableau, Grafana, or Databricks to monitor key infrastructure metrics.

• Integrate and transform data from multiple sources to meet complex business needs.

• Identify and implement innovative strategies to improve data quality and process efficiency.

• Develop analytical tools that provide actionable insights into infrastructure performance and scalability.

What We’re Looking For:

• Proven experience (4+ years) as a Data Engineer or in a similar role.

• Strong proficiency in Python (bonus points for Go expertise).

• Hands-on experience with SQL databases and data warehouses like Hive or Databricks.

• Expertise in data modeling, mining, and segmentation techniques.

• Experience building and automating data pipelines with Airflow.

• Proficiency with visualization tools like Tableau, Grafana, or similar platforms.

• Analytical mindset with strong problem-solving skills.

• Bachelor’s degree in Computer Science, IT, or a related field.
   

Why Join Us?

This is more than a contract role—it’s a chance to work on meaningful, high-impact projects that push the boundaries of what’s possible with data. You’ll collaborate with a team of brilliant minds and use your expertise to solve complex challenges, all while contributing to the success of critical infrastructure initiatives.

Take the next step in your career and apply today to join a team that values innovation, creativity, and results!

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What this Job Entails: 

The Server Operation Engineer is expected to facilitate operational support to and on behalf of the assigned team. The assigned team supports and maintains a variety of large and global scale systems for building management and physical security operations. The skill set required is industry typical 'systems administration', including working knowledge of various networking systems. Work is ticket based, and the team would be expected to procedurally work through tickets (submitted via a template) to resolution. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Responsible for planning the server onto racks, arranging the server mounting
• Install the operating systems for new mounted servers
• Responsible for reinstalling the server operation systems, solving the abnormalities.
• Responsible for the daily server maintenance, troubleshooting, repair and follow-up break-fix of the server and other hardware
• Maintain data on internal systems including asset management, ticketing, rack related data
• Work with remote vendors or other teams to solve hardware batch failures and problems side
• On call on duty, responsible for dealing with the problems raised by the business owner
• Collect and check online assets status or issues
• Erase drives or other configurations for retiring or relocating servers.
• Provide retrofitting or test feedback for tools/systems/platforms.
• Submit and track the part RMA or media destruction process
• Server network troubleshooting
• Server lifecycle management
• Other server operation related work
• Tidy and escalate problems to senior SOE

Additional

Job description(Junior)

• Responsible for planning the server onto racks, arranging the server mounting
• Install the operating systems for new mounted servers
• Responsible for reinstalling the server operation systems, solving the abnormalities.
• Responsible for the daily server maintenance, troubleshooting, repair and follow-up break-fix of the server and other hardware
• Maintain data on internal systems including asset management, ticketing, rack related data
• Work with remote vendors or other teams to solve hardware batch failures and problems
• Oncall on duty, responsible for dealing with the problems raised by the business owner side
• Collect and check online assets status or issues
• Erase drives or other configurations for retiring or relocating servers.
• Provide retrofitting or test feedback for tools/systems/platforms.
• Submit and track the part RMA or media destruction process
• Server network troubleshooting
• Server lifecycle management
• Other server operation related work
• Tidy and escalate problems to senior SOE

Required Qualifications/Skills:

• Bachelor's Degree or Diploma in Computer science, Electrical engineering or any other relevant experience
• Strong sense of responsibility, full of enthusiasm for work
• Strong ability to work under pressure; Strong learning ability, broad technical interest;
• Good communication skills in English, good team work spirit; Has ability to work independently
• Knowledge of the interdependencies of server functions and technologies
• Can understand and run simple Shell/Bash scripts solving skills
• Familiar with Linux system, able to locate hardware faults; Strong analytical and problem troubleshooting
• Basic network knowledge concepts - MAC, Subnet, TCP/IP;
• Ability to perform general
• Knowledge of out-of-band/lights-out server communication methods, such as IPMI

Preferred Qualifications: 

• Automation and scripting experience 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

Lead delivery of portfolio and project management processes including but not limited to ideation, work intake, prioritization, initiation, planning, execution, reporting and monitoring, and closure to ensure projects and/or portfolio run effectively and smoothly. Support education of stakeholders on portfolio and project management to ensure accountability and adherence to the processes.
Lead portfolio and project planning processes, including communication of value, risk management, capacity planning, performance, optimization, and governance. 
Independently leads team members on a portion of mall to large sized, high priority complex portfolios and/or projects across the organization that deliver business outcomes. 
Develops capabilities in Portfolio, Project, and Change Management, scope definition, process re-engineering, workshop facilitation, organizational change management, performance measurement, and customer experience. 
Analyze and interpret project and portfolio data to know how and when to take action. 
Generate high-quality portfolio and project data and reporting tools distributed to various audiences including executive stakeholders when necessary. 
Ensure collection of timely and accurate data from projects within the portfolio. May be assigned to work across portfolio and project teams to focus on specific assignments to ensure execution certainty.
 

Manages multiple, complex, cross-functional and technical projects.
Provide end-to-end support to business activities from initiation through execution, roll out and benefits realization, including all change management activities, including preparation and execution of communications and training. 
Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.
Responsible for managing/tracking program milestones, timeline, and overall deliverables.
Select and leverage multiple tool and techniques to ensure all action items, risks, decisions, and issues are identified, captured and escalated. 
Ensure follow-up on all critical items and drive accountability through documentation of deliverables and owners to ensure continued progress against plan.
Create roadmaps, project plans and change management plans, timelines, and continuous status reporting, governance frameworks and other artifacts to support and lead discussions and workshops intended to define priorities, objectives, success measures, customer experiences, and outcomes.
Develop routine to highly complex communications on transformation initiatives used across various levels in the organization with high attention to detail and quality.
Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. to effectively communicate, drive accountability, and drive action.
Drive the project lifecycle milestones from concept commit through project closure and advocate change management.
Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.
Interacts professionally at many different levels (clients, management and peers). Demonstrates strong stakeholder management and fostering relationships
Develop, track and report on outcomes and key measures of success for assignment / projects
Question status quo by consistently pushing for innovation and improvement and recommend solutions.

Bachelor’s degree (B.S/B.A.) from four-college or university and related experience and/or training; or equivalent combination of education and experience.
Minimum of three years of project experience (project role may vary)
Strong interpersonal and communications skills (verbal, written) necessary for business partner relationships within and outside the organization.
Ability to deliver effective and informative presentations to diverse stakeholder audiences in various settings (virtual, in-person, hybrid)
Detail-oriented and proven intellectual curiosity and leadership skills
Excellent problem-solving and critical thinking skills
Experience working with project management teams, resolving conflict, and meeting schedule timelines
Ability to work on multiple projects and assignments concurrently
Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
In-depth experience creating spreadsheets, presentation material, and project/process documentation
Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks
Proven ability to collaborate with stakeholders and communicate project updates to client executives.
Familiarity with various project management methodologies

Business applications knowledge including MS Office Word, Excel, Powerpoint or Google -Suite Doc, Sheets, Slides

Experience with project and work management software including Atlassian toolset (Jira, Confluence, etc)
Bachelor's degree preferred
Project Management Professional (PMP) certification
ITSM industry experience
Six Sigma, Lean, Process Improvement-related education, Change Management education or related experience, Portfolio Management experience

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What this Job Entails: 

The Project & Program Management Senior Manager should be a highly collaborative individual focused on the continual development of existing Astreya Managed Services. The role will administer projects, allocate resources, assist in the update of project plans, follow up on project tasks with resources relating to projects, assist in tracking deliverables, milestones, and analysis of project data.

Scope: 

• Establishes operational objectives and work plans and delegates assignments to subordinates. 

• Reviews objectives of other managers to determine operational success. 

• Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.

Your Roles and Responsibilities:

• Oversees multiple, complex, cross-functional and technical projects.

• Collaborate with Astreya team members, leaders and individual contributors, as well as collaborate with customer business stakeholders.

• Align with the internal Astreya team and customer stakeholders on priorities and service improvement timelines.

• Structure and drive project planning and schedules, define what project success would look like and drive execution to meet milestones and organizational objectives.

• Own all program reporting and metrics delivery. 

• Collaborate with the Astreya and the customer to develop and maintain service reporting dashboards.

• Own the standard Monthly Operational Reporting (MOR) and Quarterly Business Review (QBR) decks and ensure timely updates and completion by the responsible Astreya service owner.

• Manages a large diverse group of employees, often over multiple departments or programs

• Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place

• Work closely with Talent Acquisition Teams to develop pipeline and process for hiring strong candidates and interview where necessary  

• Collaborate with internal teams to gather requirements and drive solutions with all internal and external stakeholders through all stages of assigned projects from the roadmap

• Further, develop and maintain resources through coaching and guidance to understand career projection and build a succession plan for future career growth opportunities.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers. Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.

• Has critical communication and listening skills, then shapes conversations both verbally and written based on each interaction. 

• Ability to multitask and adapt to changing priorities. 

• Capable of managing high pressure and short timelines. 

• Ability to be highly collaborative and proactive. 

• Extremely detail oriented. 

• Able to apply critical thinking when solving problems and can determine when a problem is “done”. 

• Must have an analytical data driven approach to reviewing and solving problems. 

• Experience developing operation level solutions needed to eliminate process or technology related issues.

• Experience managing technical projects

• Program management experience 

Preferred Qualifications: 

• Experience performing SQL queries, using purposely built applications, in addition to standard office suites.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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The Quality Assurance Specialist Level 3 is a Senior expert leading complex operational audits, developing quality strategies, and coordinating with management to drive continuous improvement initiatives.

Participate in operational audits and ad-hoc special reviews.
A senior role that leads complex operational audits and drives continuous improvement initiatives. This specialist plays a critical role in shaping quality strategies and ensuring organizational compliance with all relevant standards.

Perform analytical review of audit results against the processes/procedures and report the results to management
Develop audit plans and quality assurance strategies.
Identify systemic issues and recommend long-term solutions.
Provide expert guidance on quality standards and best practices.
Understand and utilize appropriate analytical methodologies, tools and systems
Ensure consistent compliance with internal controls and corporate standards.Collaborate with cross-functional teams to develop corrective action plans.
Train and mentor junior QA staff.
Stay updated on industry trends and regulatory changes affecting quality assurance.

Bachelor's degree in Quality Management, Engineering, Business Administration, or related field.
5+ years of experience in quality assurance and operational audits.
Proficient in QA methodologies and audit processes.
Proven leadership and project management skills.
Strong ability to analyze complex data and make strategic recommendations.
Excellent communication and interpersonal skills.

Business applications knowledge including MS Office Word, Excel, Powerpoint or Google -Suite Doc, Sheets, Slides

Experience with project and work management software including Atlassian toolset (Jira, Confluence, etc)

Individual Contributor 

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The Quality Assurance Specialist Level 4 Expert-level professional overseeing all operational audits, implementing organization-wide quality programs, and influencing policies to uphold the highest quality standards.
 

An expert-level position responsible for overseeing all aspects of operational audits and driving strategic quality initiatives. This role influences organizational policies to ensure the highest standards of quality and compliance.

Oversee the planning and execution of all operational audits.
Develop and implement organization-wide quality assurance programs.
Lead cross-functional teams in quality improvement projects.
Serve as the primary liaison with various departments
Analyze complex audit data to inform strategic decisions.
Monitor the effectiveness of implemented improvements.
Assist in updating quality assurance policies and procedures.

Bachelor's degree in Quality Management, Engineering, Business Administration, or related field.
6+ years of experience in quality assurance and operational audits.
Demonstrated expertise in quality management systems and compliance.
Exceptional leadership and strategic planning skills.
Excellent communication skills, both written and verbal.

Business applications knowledge including MS Office Word, Excel, Powerpoint or Google -Suite Doc, Sheets, Slides

Senior-level certifications such as Certified Quality Engineer (CQE) or Certified Manager of Quality/Organizational Excellence (CMQ/OE).
Proven track record of implementing successful quality initiatives at the organizational level.
Experience with project and work management software including Atlassian toolset (Jira, Confluence, etc)

Individual Contributor 

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Data Center Field Technician III

Work Location: Denver, CO

Requirement: Must be able to travel domestically up to 75% of the time

Our Data Center Field Technician III leads the installation. Maintenance, troubleshooting, and repair of Network and Server infrastructure assets in Data Centers, Co-locations, and Edge facilities. They are part of a mobile force capable of moving between locations and regions, working on a diverse array of gear, and providing oversight and advice to other technicians.

Job Description
 

What this Job Entails:
The Data Center Technician III is responsible for the installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.
 

Scope: 

• Works on assignments that require considerable judgment  and initiative. Makes recommendations for solutions
• Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members.

Your Roles and Responsibilities:

• Responsible for installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center
• Confirm and label devices, rack and cables
• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications
• Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work
• Travel to other regions as needed based on business requirements
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
• Networks with senior internal and external personnel in own area of expertise
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Excellent verbal and written communication skills in English
• Ability to respond to any On-Call request within 1 hour, while on-call. 
• Experience cabling systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards 
• Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber
• Proven ability to adapt to changing priorities, conditions, and circumstances 
• Strong organization skills
• Working knowledge of computer hardware 
• Understanding of networking components and infrastructures 
• Knowledge of copper and fiber testers
• Excellent troubleshooting skills
• Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 
• Experience with cable management and knowledge of how to run fiber and copper in a data center 
• Knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies 
• Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified) 
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. 
• Ability to learn new software
• Must provide own transportation to work locations 
• Must be willing and able to travel up to 75% of the time

Preferred Qualifications: 

• Certifications in Data Center technologies are desired 
• Hands on experience in electrical, HVAC, and data center infrastructures
• Working knowledge of networking components and infrastructures, including Wi-Fi

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 
• Able to safely lift and move a minimum of fifty (50) pounds 
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively 
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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The Outside Plant (OSP) Fiber Optic Engineer is a critical role responsible for the design, implementation, and maintenance of fiber optic infrastructure to support reliable and high-performing networks. This position requires a blend of technical expertise, project management skills, and cross-functional coordination to ensure successful delivery of OSP projects.

The ideal candidate will have hands-on experience in fiber splicing, OTDR testing, and GIS-based fiber management systems. They will manage vendor relationships, lead cross-functional meetings, and oversee multiple projects to meet organizational goals. Strong attention to detail, adherence to safety regulations, and proficiency with industry-standard tools are essential for success in this role. Additionally, the candidate will ensure that all network documentation is accurate, up-to-date, and compliant with company and regulatory standards.

This role suits individuals with a strong background in OSP engineering, a passion for technology, and the ability to thrive in a fast-paced, collaborative environment.

Responsibilities

• Fiber Optic Splicing and Troubleshooting

  • Perform high-quality fiber optic splicing, including troubleshooting high losses and failures in the network.

• Fiber Administration

  • Apply expertise in OSP fiber administration practices to maintain and enhance the fiber network.

• OTDR Testing and Analysis

  • Conduct OTDR testing to assess fiber optic cable integrity and analyze test results to ensure optimal performance.

• GIS and Record Maintenance

  • Utilize GIS-based fiber management systems for network planning and updates.

  • Review construction as-built drawings and maintain accurate and up-to-date network records.

• Vendor and Stakeholder Coordination

  • Manage relationships with vendors and cross-functional teams, ensuring smooth coordination of tasks and deliverables.

• Project Management

  • Lead and manage multiple projects simultaneously, ensuring all tasks are prioritized and completed within deadlines.

  • Monitor OKRs and dashboards to track project progress and outcomes.

• Attention to Detail and Quality Assurance

  • Review and edit splice matrices for accuracy and verify new scopes of work.

  • Maintain data integrity across software tooling systems.

• Team Leadership and Coordination

  • Organize and lead meetings with cross-functional teams to ensure alignment and progress.

  • Provide guidance and mentorship to team members as needed.

• Technical Proficiency

  • Utilize software tools such as FIM, ACC, Gaudi, Ultron, and Glassworks (where applicable).

  • Stay informed on emerging tools and technologies relevant to OSP engineering.

• Safety and Compliance

  • Ensure adherence to all safety regulations and compliance requirements associated with OSP work.

  • Promote a culture of safety within the team.

• Documentation and Reporting

  • Create and maintain detailed records, including MOPs (Methods of Procedure), SOWs (Statements of Work), SOPs (Standard Operating Procedures), and job aids.

  • Provide regular updates and documentation for project progress and outcomes.

Preferred Qualifications

• Minimum 4 years field experience or  Bachelor’s Degree in either Telecommunications Engineering, IT or related field

• Associate Degree or Certification (Minimum Requirement):

  • Fiber Optics Technology

  • Networking and Communications

  • Electronics Engineering Technology

• Specialized Training and Certifications (Highly Desirable):

  • Certified Fiber Optic Technician (CFOT) or equivalent certifications from the Fiber Optic Association (FOA).

  • OTDR Testing Certification

  • GIS Certification (for advanced GIS-based management systems).

  • Project Management Certification (e.g., PMP or CAPM) for handling multiple projects.

  • Safety Certifications, such as OSHA 10/30 or equivalent safety training relevant to construction and OSP environments.

• Additional Knowledge Areas (Optional but Beneficial):

  • Training in software tools such as FIM, ACC, Gaudi, Ultron, and Glassworks.

  • Knowledge of telecommunications industry standards (e.g., ITU-T, ANSI, and IEEE)

Preferred Skills:

• Fiber Optic Splicing: Expertise in splicing fiber optic cables and troubleshooting high losses and failures

• OSP Fiber Administration: Expertise in fiber administration practices

• OTDR Testing: Knowledge of OTDR (Optical Time Domain Reflectometer) testing and its application in fiber optic cable testing and associated analysis

• GIS: Experience with GIS-based fiber management systems and the ability to read construction as-built drawings and maintain records

• Vendor Management: Excellent communication skills with internal xfn’s and external vendors, including managing vendor relationships and task and coordination

• Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, meet deadlines, and OKR and dashboard management

• Attention to Detail: Strong attention to detail to ensure accuracy in reviewing and editing splice matrices, verifying new scope, and maintaining data integrity in software tooling systems

• Leadership: Ability to lead and organize meetings, coordinate with cross-functional teams, and provide guidance to other team members

• Technical Knowledge: familiarity with various software tools such as FIM, ACC, Gaudi, Ultron, and Glassworks (Nice to have)

• Safety and Compliance: Knowledge of safety regulations and compliance requirements related to OSP work

• Documentation: Ability to drive process improvements and maintain accurate and up-to-date records and documentation related to OSP work, including MOPs, SOWs, SOPs, and Job-Aids 

• Proficiency in multiple ticketing systems

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Network Engineer I - Client Support

Work Location: Denver, CO

The Outside Plant (OSP) Fiber Optic Engineer is a critical role responsible for the design, implementation, and maintenance of fiber optic infrastructure to support reliable and high-performing networks. This position requires a blend of technical expertise, project management skills, and cross-functional coordination to ensure successful delivery of OSP projects.

The ideal candidate will have hands-on experience in fiber splicing, OTDR testing, and GIS-based fiber management systems. They will manage vendor relationships, lead cross-functional meetings, and oversee multiple projects to meet organizational goals. Strong attention to detail, adherence to safety regulations, and proficiency with industry-standard tools are essential for success in this role. Additionally, the candidate will ensure that all network documentation is accurate, up-to-date, and compliant with company and regulatory standards.

This role suits individuals with a strong background in OSP engineering, a passion for technology, and the ability to thrive in a fast-paced, collaborative environment.

Responsibilities

• Fiber Optic Splicing and Troubleshooting

  • Perform high-quality fiber optic splicing, including troubleshooting high losses and failures in the network.

• Fiber Administration

  • Apply expertise in OSP fiber administration practices to maintain and enhance the fiber network.

• OTDR Testing and Analysis

  • Conduct OTDR testing to assess fiber optic cable integrity and analyze test results to ensure optimal performance.

• GIS and Record Maintenance

  • Utilize GIS-based fiber management systems for network planning and updates.

  • Review construction as-built drawings and maintain accurate and up-to-date network records.

• Vendor and Stakeholder Coordination

  • Manage relationships with vendors and cross-functional teams, ensuring smooth coordination of tasks and deliverables.

• Project Management

  • Lead and manage multiple projects simultaneously, ensuring all tasks are prioritized and completed within deadlines.

  • Monitor OKRs and dashboards to track project progress and outcomes.

• Attention to Detail and Quality Assurance

  • Review and edit splice matrices for accuracy and verify new scopes of work.

  • Maintain data integrity across software tooling systems.

• Team Leadership and Coordination

  • Organize and lead meetings with cross-functional teams to ensure alignment and progress.

  • Provide guidance and mentorship to team members as needed.

• Technical Proficiency

  • Utilize software tools such as FIM, ACC, Gaudi, Ultron, and Glassworks (where applicable).

  • Stay informed on emerging tools and technologies relevant to OSP engineering.

• Safety and Compliance

  • Ensure adherence to all safety regulations and compliance requirements associated with OSP work.

  • Promote a culture of safety within the team.

• Documentation and Reporting

  • Create and maintain detailed records, including MOPs (Methods of Procedure), SOWs (Statements of Work), SOPs (Standard Operating Procedures), and job aids.

  • Provide regular updates and documentation for project progress and outcomes.

Preferred Qualifications

• Minimum 4 years field experience or  Bachelor’s Degree in either Telecommunications Engineering, IT or related field

• Associate Degree or Certification (Minimum Requirement):

  • Fiber Optics Technology

  • Networking and Communications

  • Electronics Engineering Technology

• Specialized Training and Certifications (Highly Desirable):

  • Certified Fiber Optic Technician (CFOT) or equivalent certifications from the Fiber Optic Association (FOA).

  • OTDR Testing Certification

  • GIS Certification (for advanced GIS-based management systems).

  • Project Management Certification (e.g., PMP or CAPM) for handling multiple projects.

  • Safety Certifications, such as OSHA 10/30 or equivalent safety training relevant to construction and OSP environments.

• Additional Knowledge Areas (Optional but Beneficial):

  • Training in software tools such as FIM, ACC, Gaudi, Ultron, and Glassworks.

  • Knowledge of telecommunications industry standards (e.g., ITU-T, ANSI, and IEEE)

Preferred Skills:

• Fiber Optic Splicing: Expertise in splicing fiber optic cables and troubleshooting high losses and failures

• OSP Fiber Administration: Expertise in fiber administration practices

• OTDR Testing: Knowledge of OTDR (Optical Time Domain Reflectometer) testing and its application in fiber optic cable testing and associated analysis

• GIS: Experience with GIS-based fiber management systems and the ability to read construction as-built drawings and maintain records

• Vendor Management: Excellent communication skills with internal xfn’s and external vendors, including managing vendor relationships and task and coordination

• Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, meet deadlines, and OKR and dashboard management

• Attention to Detail: Strong attention to detail to ensure accuracy in reviewing and editing splice matrices, verifying new scope, and maintaining data integrity in software tooling systems

• Leadership: Ability to lead and organize meetings, coordinate with cross-functional teams, and provide guidance to other team members

• Technical Knowledge: familiarity with various software tools such as FIM, ACC, Gaudi, Ultron, and Glassworks (Nice to have)

• Safety and Compliance: Knowledge of safety regulations and compliance requirements related to OSP work

• Documentation: Ability to drive process improvements and maintain accurate and up-to-date records and documentation related to OSP work, including MOPs, SOWs, SOPs, and Job-Aids 

• Proficiency in multiple ticketing systems

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Technical Writer will collaborate with Astreya Partners’ subject matter experts to develop and enhance documentation related to services. The role will both compose new documentation and edit the work of others, ensuring high standards for readability, grammar, and content. The key to success in this rule is the ability to synthesize complex instructions into easy to follow guidebooks, instructions, and general communications. The person in this position should be an expert in communications. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Participate in creating and maintaining how-to documentation related to inventory management and IT logistics

• Engage in developing collateral for a Learning Management System (LMS)

• Participate in ensuring documentation is easy to read, grammatically perfect, succinct, adheres to standards, and is, overall, effective in terms of intended purpose

• Participate in providing expertise to others in terms of effective communication methods

• Develop narrative content along with graphics and diagrams

• Develop and edit weekly communications to inventory technicians, for content related to change management

• Conduct interviews with various users and technical staff to gather data for documentation.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Experience writing, proofreading and editing

• Ability to produce and organize content succinctly, with a logical flow

• Familiarity with content authoring tools

• Understanding of editing and formatting technical documents

• Knowledge of using a content management system or document management system

• Passionate attention to detail

• Ability to work independently and be self directed, as well as the ability to willingly follow guidance from others

Preferred Qualifications: 

• Familiarity with inventory management and IT logistics related services

• Technical background related to IT

• Familiarity using Google apps such as Gmail, Docs, Sheets, Slides, and Sites

• Experience working in an international setting

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

A Software QA Engineer is responsible for the development of internal QA strategies for automated UI and load testing, regression and smoke testing, and manual UX testing. They are also responsible for executing tests and collecting results to identify and report defects to the product engineering teams and will confirm that defects have been fixed before software is released. They will also be responsible for analyzing, reproducing, and logging customer-reported defects.

Seniority Level

• Mid-Senior level

• Industry

• IT Services and IT Consulting

• Employment Type

• Full-time

• Job Functions

• Information Technology

​Skills

• Test Automation
• API Testing
• Software Testing
• Sprint Planning
• Structured Finance
• Test Cases
• Backlog Management
• Manual Testing
• Quality Assurance

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Data Center Technician II - Client Onsite

Work Location: USA - Reston, VA

This role will support multiple DC Centers within the Reston Market

We are seeking an experienced Data Center Technician with a strong background in server hardware support, networking, and cabling infrastructure. You should have a proven track record of managing data center operations and resolving technical issues efficiently.

Your Roles and Responsibilities:

• Provide hardware support for enterprise servers with at least 4 years of experience. This includes troubleshooting, part replacement, and working with high-density servers and storage systems.

• Possess at least 3 years of onsite data center experience, performing tasks such as installation, configuration, and ongoing maintenance of critical infrastructure.

• Have 3 years of experience managing and configuring network equipment, including switches and routers, troubleshooting network issues, and ensuring reliable and stable connectivity.

• Demonstrate at least 2 years of experience with cabling infrastructure, including the installation, testing, and organization of network cables (fiber optic and copper), while adhering to data center standards.

• 2 years of experience using ServiceNow or a similar IT ticketing system, managing and resolving tickets, and tracking and documenting issues and incidents.

Required Qualifications/Skills:

• Excellent verbal and written communication skills in English
• Ability to respond to any On-Call request within 1 hour, while on-call
• Understanding of how to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards 
• Familiarity with working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber
• Ability to adapt to changing priorities, conditions, and circumstances 
• Strong organization skills
• Working knowledge of computer hardware 
• Understanding of networking components and infrastructures 
• Knowledge of copper and fiber testers
• Excellent troubleshooting skills
• Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 
• Familiarity with cable management and knowledge of how to run fiber and copper in a data center 
• Some knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies 
• Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified) 
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. 
• Ability to learn new software

Preferred Qualifications: 

• Certifications in Data Center technologies are desired 

• Hands on experience in electrical, HVAC, and data center infrastructures

• Familiarity with ticketing systems

• Working knowledge of networking components and infrastructures, including Wi-Fi

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 

• Able to safely lift and move a minimum of fifty (50) pounds 

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Manages multiple, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Participate in internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Be a point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• Experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Ability to collaborate with stakeholders and communicate project updates to client executives. 

Preferred Qualifications: 

• Various certifications

• Change management knowledge 

• Familiarity with various project management methodologies 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Inventory Technician - Mobile Device Management

Work Location: Kylie, TX - Client Onsite

Our MDM Inventory Technician I is responsible for managing mobile device inventory, facilitating deployments, and providing exceptional support for Block employees. The role includes leveraging Mobile Device Management (MDM) tools (e.g., Workspace One, JAMF, Oomnitza, Android Zero-Touch, Apple DEP) and IT Service Management (ITSM) platforms (e.g., ServiceNow, Zendesk). Additionally, this role encompasses pick, pack, put-away, and staging for daily shipments, handling inbound and outbound device tracking, managing purchase order receipts, and supporting refresh programs, break/fix services, and replacements.

Scope

• Executes moderately complex assignments requiring sound judgment and adherence to deadlines.
• Operates independently, with guidance provided primarily for escalations or advanced issues.
• Ensures compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Roles and Responsibilities

Mobile Device Management (MDM) and Troubleshooting

• Manage devices using Workspace One, JAMF, Oomnitza, Android Zero-Touch, and Apple DEP.
• Perform remote provisioning, configuration, and troubleshooting of devices.
• Ensure compliance with corporate policies on device security and management standards.

IT Service Management (ITSM) and Queue Management

• Use ITSM systems like ServiceNow or Zendesk to log, manage, and resolve service requests.
• Prioritize and manage ticket queues to ensure timely and efficient ticket resolution.
• Generate and analyze reports to track performance and identify improvement opportunities.

Pick, Pack, Put-Away, and Staging for Shipments

• Execute daily pick, pack, and put-away operations to prepare devices for deployment or shipment.
• Stage shipments for outbound requests, ensuring accuracy and proper labeling for delivery.
• Track and maintain detailed records for all inbound and outbound shipments of devices.
• Collaborate with logistics partners to ensure timely deliveries and resolve shipping discrepancies.

Inventory Management and Returns Processing

• Perform weekly cycle counts to ensure inventory accuracy and resolve variances.
• Manage inbound and outbound device tracking, including returns and replacements.
• Process purchase order (PO) receipts, verifying quantities and updating inventory systems.
• Handle RMA (Return Merchandise Authorization) and RTV (Return to Vendor) processes for defective or surplus devices.

Break/Fix, Swaps, and Replacements

• Diagnose and resolve break/fix issues for mobile devices.
• Coordinate swaps or replacements for damaged or malfunctioning devices.
• Ensure replacement devices are configured, tested, and ready for deployment.
• Maintain records of break/fix activities and replacements for reporting and analysis.

Refresh Programs

• Support device refresh programs, ensuring eligible employees receive upgraded devices.
• Manage the collection, secure wiping, and refurbishment or retirement of returned devices.
• Track and report on refresh program progress and compliance with deployment timelines.

Line Activation, Setup, and Testing

• Assist with line activations, ensuring smooth onboarding for new or upgraded devices.
• Perform carrier enrollment, device setup, configuration, and testing to ensure readiness for end-users.
• Troubleshoot and resolve connectivity or configuration issues during setup.

Reporting and Process Optimization

• Create and maintain detailed reports on inventory, shipments, refresh programs, and ticket resolution.
• Identify and recommend improvements for workflows, inventory processes, and device lifecycle management.
• Document and share best practices for device handling, tracking, and deployment.

Customer Service and Collaboration

• Act as the first point of contact for mobile-related inquiries and issues.
• Provide timely and professional communication to resolve employee concerns.
• Work closely with internal teams, external vendors, and carriers to address escalations and ensure service excellence.

Other Duties as Assigned

• Assist team leads with escalated issues and operational updates.
• Participate in special projects, including large-scale device rollouts and process standardization.

Required Qualifications and Skills

Education & Experience:

• High school diploma or GED equivalent.
• 2–4 years of experience in IT support, telecom support, or inventory/logistics management.

Technical Skills:

• Proficiency with MDM platforms such as Workspace One, JAMF, Oomnitza, Android Zero-Touch, and Apple DEP.
• Experience with ITSM tools like ServiceNow, Zendesk, or equivalent platforms.
• Familiarity with pick, pack, put-away, and staging processes for inventory and shipments.
• Knowledge of RMA/RTV processes, inventory tracking, and purchase order receipts.
• Understanding of telecom processes, including line activation and troubleshooting.

Soft Skills:

• Excellent written and verbal communication skills.
• Strong customer service orientation with attention to detail and quality.
• Ability to multitask, prioritize, and manage competing demands effectively.
• Team player with integrity, accountability, adaptability, and motivation.

Preferred Qualifications:

• Experience with logistics or inventory systems supporting large-scale deployments.
• Advanced knowledge of mobile device ecosystems and corporate IT frameworks.
• Familiarity with advanced reporting tools

Physical Demands & Work Environment

• Ability to perform office-related tasks, including prolonged sitting or standing.
• Frequent use of computers, office equipment, and lifting of light to moderate weights during inventory activities.
• Occasional repetitive motion of wrists, hands, or fingers.
• Effective communication and collaboration in team settings.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Field Technician II - Client Onsite

Work Location: Mountain View, CA

Temporary - Full Time

3-month assignment with potential of extension based on business needs

Working Hours: Monday - Friday  8:00am - 5:00pm

• May include outside hours based on business needs

• May include local travel to other client locations

Our Field Technician will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. This role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. A Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Roles and Responsibilities:

• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).

• Participate in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.

• Help with performing card adds or replacements, software upgrades, and associated testing.

• Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.

• Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.

• Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.

• Support the management of local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.

• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.

• Perform site surveys in support of network builds, augments, or decommissions.

• Assist in coordinating site access, equipment staging, and other tasks

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.

• Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure. 

• Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.

• Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.

• Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.

• Knowledge of state and local regulatory standards, procedures, and permitting requirements.

• Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.

• Ability to work independently, diagnose problems and take appropriate action with minimal supervision.

• Experience with spreadsheets, workflow and project management applications, and administrative software applications.

• Understanding of how to use a Tier-1 ITSM platform 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

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What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Field Technician II will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).

• Participate in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.

• Help with performing card adds or replacements, software upgrades, and associated testing.

• Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.

• Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.

• Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.

• Support the management of local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.

• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.

• Perform site surveys in support of network builds, augments, or decommissions.

• Assist in coordinating site access, equipment staging, and other tasks

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.
• Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure. 
• Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.
• Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.
• Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.
• Knowledge of state and local regulatory standards, procedures, and permitting requirements.
• Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.
• Ability to work independently, diagnose problems and take appropriate action with minimal supervision.
• Experience with spreadsheets, workflow and project management applications, and administrative software applications.
• Understanding of how to use a Tier-1 ITSM platform 

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

View Job On WorkDay

What this Job Entails: 

The Field Technician II will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).

• Participate in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.

• Help with performing card adds or replacements, software upgrades, and associated testing.

• Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.

• Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.

• Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.

• Support the management of local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.

• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.

• Perform site surveys in support of network builds, augments, or decommissions.

• Assist in coordinating site access, equipment staging, and other tasks

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.
• Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure. 
• Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.
• Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.
• Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.
• Knowledge of state and local regulatory standards, procedures, and permitting requirements.
• Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.
• Ability to work independently, diagnose problems and take appropriate action with minimal supervision.
• Experience with spreadsheets, workflow and project management applications, and administrative software applications.
• Understanding of how to use a Tier-1 ITSM platform 

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

View Job On WorkDay

What this Job Entails: 

The Field Technician II will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).

• Participate in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.

• Help with performing card adds or replacements, software upgrades, and associated testing.

• Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.

• Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.

• Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.

• Support the management of local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.

• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.

• Perform site surveys in support of network builds, augments, or decommissions.

• Assist in coordinating site access, equipment staging, and other tasks

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.
• Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure. 
• Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.
• Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.
• Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.
• Knowledge of state and local regulatory standards, procedures, and permitting requirements.
• Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.
• Ability to work independently, diagnose problems and take appropriate action with minimal supervision.
• Experience with spreadsheets, workflow and project management applications, and administrative software applications.
• Understanding of how to use a Tier-1 ITSM platform 

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

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What this Job Entails: 

The Business Analyst III will provide solutions that help attain business outcomes. The Business Analyst will be responsible for helping the team's operational support strategy by working directly with service owners and engineers across our organization to catalogue and assess services, document support designs, prioritize, and implement processes to support the applications they manage. 

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Identify business process gaps and scale current client systems to fill them. 

• Conduct quantitative/ qualitative data analysis using various tools and functions.

• Analyze complex business problems that can be solved through change management or system automation. 

• Manage information and applicable supporting documents and dashboards. 

• Generate charts and reports as required to demonstrate metric and KPI trends on a monthly or quarterly basis. 

• Work with stakeholders, including 3rd party representatives, to troubleshoot and resolve business systems problems. 

• Work with client stakeholders to improve, automate and align business data with current client processes. 

• Curate and maintain related support documentation and runbooks (Self help articles, macros, training material, support flows, other documentation).

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Excellent documentation, writing, organization and verbal communication skills. 

• Familiarity with SQL scripting and usage. 

• Able to read and create technical documentation. 

• Excellent organization skills and ability to adapt to a rapidly changing work environment. 

• Knowledge of various programming languages.

Preferred Qualifications: 

• Able to create metrics in various systems. 

• Education in Statistics. 

• Understanding of project management. 

Physical Demand & Work Environment

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

Work on and implement cutting-edge IT solutions that redefine service standards, prioritizing customer experience enhancement. Ensure the integrity and security of our server infrastructure to maintain robust reliability. Expertly manage complex network connectivity to guarantee seamless digital access for clients. Develop comprehensive documentation and establish best practices to ensure consistent customer satisfaction. Leverage advanced virtualization, cloud services, and storage management techniques to unlock new technological possibilities. Lead strategically, precisely addressing future needs and troubleshooting challenges to optimize the customer experience. Collaborate with cross-functional teams to integrate technology into the business strategy, driving mission success. Engage onsite daily with customers to gather feedback and implement continuous improvements. A minimum of 5 years of extensive technical experience is required.

Scope: 

• Design and deploy advanced IT solutions that set new benchmarks for service excellence, focusing on enhancing the customer experience.

• Maintain and enhance the security and reliability of our server infrastructure, establishing a robust and secure environment that benefits our customers.

• Manage and resolve complex network connectivity issues, ensuring uninterrupted digital access for our clients and improving their overall experience.

• Create detailed documentation and establish best practices to guide the organization’s IT processes, with a focus on improving customer satisfaction.

• Utilize virtualization, cloud services, and efficient storage management techniques to explore new technological possibilities that enhance customer service.

• Lead with a forward-thinking approach, anticipating future needs and addressing challenges with precision and expertise to improve the customer experience.

• Work closely with various teams to integrate technology seamlessly into the overall business strategy, driving the organization’s mission and customer success.

• Be onsite daily, engaging directly with customers to understand their needs, gather feedback, and implement improvements that enhance their experience.

Your Roles and Responsibilities:

• Monitor ticket queue and IM channels 

• Monitor and participate in managing systems and infrastructure 

• Accurately record all metadata related to tickets on internal tools, including, but not limited to, CTI (category, type and item), outage resolution time, IM transcripts, postmortems, etc.

• Manage and resolve troubleshooting tickets from internal teams and third-party teams, engaging other teams as necessary 

• Maintain contact with 3rd parties and represent the assigned team in a professional and courteous manner which complies with clients’ vendor code of conduct.

• Provide out of business hours support for any scheduled time sensitive upgrades 

• Provide 24/7 on-call support for critical system’s outages 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Comfortable with building and managing various servers 

• Experience with networking management, configurations and changes 

• Experience with systems and networking troubleshooting to identify the root cause and fixes 

• Knowledgeable about ticket systems and follow processes 

• Strong communication and writing skills 

Preferred Qualifications: 

• Automation and scripting experience 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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DataCenter Security Specialist II

Overview

The DC Security Specialist II role is critical in safeguarding our rapidly expanding global CDN network. This position requires a detail-oriented, organized individual with a strong background in security operations and project management. The ideal candidate will be responsible for overseeing the implementation and maintenance of physical security policies and procedures across nearly 100 global POPs.

Responsibilities

• Security & Safety Incident Management:
  • Gather and analyze incident reports from data centers.
  • Identify security threats and risks, escalating to appropriate teams as needed.
• Access Control Management:
  • Manage internal and external access requests.
  • Conduct regular audits of access control lists and permissions.
  • Oversee CCTV and security camera systems.
• Shipment Compliance:
  • Manage inbound and outbound shipment requests, ensuring compliance with policies.
  • Validate and record deliveries to data centers and warehouses.
  • Implement security protocols for vendor and employee hand carries.
• Media Handling & Destruction:
  • Oversee the destruction and sanitization of media disks.
  • Monitor and manage bad media, developing reporting processes.
  • Manage destruction vendor operations.
• Hardware Management:
  • Handle decommissioning, RMA, and migration of equipment.
  • Diagnose security hardware issues and coordinate repairs.
  • Support data center audits and vendor management.
• Operations:
  • Collaborate with cross-functional teams to improve processes and procedures.
  • Analyze data center infrastructure maintenance notices and manage change requests.
  • Conduct performance and incident reviews with datacenter providers.
• Data Accuracy:
  • Maintain accurate records of all requests and projects using ticketing systems (JIRA).
  • Coordinate with internal and external teams on security initiatives.
• Vendor Support:
  • Serve as the primary point of contact for vendor security inquiries.
  • Manage vendor access and scheduling.
  • Conduct regular vendor audits and performance reviews.

Qualifications

• Candidates should have min 2 – 3 years experience in security management working from either DataCenter or Infrastructure management companies
• Bachelor’s degree in Security Management, Information Technology, or related field.
• Experience in the Telco/Infrastructure industry and with security-focused projects is preferred.
• Strong understanding of security operations and procedures.
• Experience in project management, with a focus on coordination and execution.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent attention to detail and organizational skills.
• Proficiency in using various tracking platforms and tools.
• Strong communication and interpersonal skills.

Preferred Skills:

• Experience with security incident management and access control systems.
• Familiarity with CCTV management and shipment compliance.
• Knowledge of media handling/destruction processes and hardware security issues.
• Proficiency in using JIRA or similar ticketing systems.
• Ability to drive process improvements and standard operating procedures.

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What this Job Entails: 

A Software QA Engineer is responsible for the development of internal QA strategies for automated UI and load testing, regression and smoke testing, and manual UX testing. They are also responsible for executing tests and collecting results to identify and report defects to the product engineering teams and will confirm that defects have been fixed before software is released. They will also be responsible for analyzing, reproducing, and logging customer-reported defects.

Scope: 

• Applies company policies and procedures to resolve routine issues

• Works on problems of limited scope

• Receives detailed instructions

Your Roles and Responsibilities:

• Execute, report and refine quality test plans and test cases per the organizational quality objectives

• Understand the domain product vision and roadmap

• Review requirements, specifications and technical design documents to provide timely and meaningful feedback

• Utilize innovative test technologies to develop a product's testing strategy

• Participate in design and code inspections.

• Perform functional testing, the scope of which will encompass all functionality of services to as a prequel to automation

• Review and development of test documentation

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds stable working relationships internally

• Follows standard practice and procedures when analyzing situations or data

• Understanding of various development programs

• Ability to quickly learn customer support processes, tools and techniques

• Excellent communication skills in English (both speaking and writing)

• Ability to collaborate and work remotely including use of communication tools

• Ability to multi-task and self-organize including prioritization of activities

• Understanding of using monitoring systems 

• Attention to detail 

Preferred Qualifications: 

• Familiarity with system administration 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

Our Software QA Engineer is responsible for the development of internal QA strategies for automated UI and load testing, regression and smoke testing, and manual UX testing. They are also responsible for executing tests and collecting results to identify and report defects to the product engineering teams and will confirm that defects have been fixed before software is released. They will also be responsible for analyzing, reproducing, and logging customer-reported defects.

Scope: 

• Applies company policies and procedures to resolve routine issues

• Works on problems of limited scope

• Receives detailed instructions

Your Roles and Responsibilities:

• Execute, report and refine quality test plans and test cases per the organizational quality objectives

• Understand the domain product vision and roadmap

• Review requirements, specifications and technical design documents to provide timely and meaningful feedback

• Utilize innovative test technologies to develop a product's testing strategy

• Participate in design and code inspections.

• Perform functional testing, the scope of which will encompass all functionality of services to as a prequel to automation

• Review and development of test documentation

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds stable working relationships internally

• Follows standard practice and procedures when analyzing situations or data

• Understanding of various development programs

• Ability to quickly learn customer support processes, tools and techniques

• Excellent communication skills in English (both speaking and writing)

• Ability to collaborate and work remotely including use of communication tools

• Ability to multi-task and self-organize including prioritization of activities

• Understanding of using monitoring systems 

• Attention to detail 

Preferred Qualifications: 

• Familiarity with system administration 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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The CAD Technician II will be responsible for supporting a global organization of mechanical, electrical and environmental engineers, construction professionals, project managers and site operations experts who plan, build, and Data Center Program Managers. 

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Prepare drawing updates as required.

• Test CAD applications.

• Perform CAD length calculations and quality checks.

• Perform quality checks on current and future tools.

• Collaborate with various teams to deploy components.

• Develop procedures for future client IT deployments.

• Develop data center, network or lab cable tray designs.

• Support and backup team Project Managers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Understanding of complex spreadsheets.

• Ability to work with a geographically diverse team.

• Ability to interact with diverse technical and non-technical groups, spanning all organizational levels.

• Excellent analytical, quantitative, and presentation skills.

• Understanding of at least two of the following: server hardware and software, network hardware and software, data center infrastructure and operations, mechanical and electrical systems.

Preferred Qualifications: 

• Knowledge of data center environments.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Job Description & Responsibilities

This role requires attention to detail in the following areas:

Execute order processing and execution, including order submission, order triaging, order tracking

Follow-up where orders are infeasible or declined to understand the reasons and suggest alternatives

Follow-up with bugs and emails requesting updates on orders 

Prepare for order approvals by ensuring data completeness and the templates updated

Execute mdb transfers for machines in free state in cloud-nhl-clusters to the requested mdb group for testing, validation, or production

Handle ad-hoc tasks, where applicable, for operational throughput and towards the overall program & service offerings

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Scope:

● Uses professional concepts and company objectives to resolve complex issues in creative and effective ways 

● Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors 

Your Roles and Responsibilities: 

● Create and maintain optimal data pipeline architecture 

● Assemble large, complex data sets that meet functional / non-functional business requirements. 

● Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc. 

● Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources 

● Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics. 

● Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs. 

● Create data tools for team members to assist them in building and optimizing analytics production. 

● Work with data and analytics experts to strive for greater functionality in our data systems. 

● Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position 

Required Qualifications/Skills: 

● Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ Data Engineering experience, focusing on building and maintaining data environments.

• Demonstrate 8+ years' of experience in designing and constructing ETL/ELT processes, managing data solutions within an SLA-driven environment.

• Exhibit a strong background in developing data products, APIs, and maintaining testing, monitoring, isolation, and SLA processes.

• Possess advanced knowledge of SQL/NoSQL databases (such as Snowflake, Redshift, MongoDB). • Proficient in programming with Python or other scripting languages.

• Experience in building ELT/ETL processes using tools like dbt, Airflow, Fivetran, CI/CD using GitHub, and reporting in Tableau.

• Understanding of Data Modelling and warehousing concepts.

 ● Networks with key contacts outside own area of expertise 

● Determines methods and procedures on new assignments and may coordinate activities of other personnel 

● Proficiency in languages: Python and Javascript

● Data Warehousing – Hadoop, MapReduce, HIVE, Presto 

● Operating system: UNIX, Linux 

● Follows standard practice and procedures when analyzing situations or data

Preferred Qualifications: 

● SAS and MatLab 

● Basic Machine Learning 

● Certified GCP Data Engineer 

Physical Demand & Work Environment: 

● Must have the ability to perform office-related tasks which may include prolonged sitting or standing 

● Must have the ability to move from place to place within an office environment ● Must be able to use a computer 

● Must have the ability to communicate effectively 

● Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers 

What can Astreya offer you? 

● Employment in the fast-growing IT space providing you with a variety of career options ● Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network 

● Introduction to new ways of working and awesome technologies 

● Career paths to help you establish where you want to go 

● Focus on internal promotion and internal mobility - we love to build teams from within ● Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace 

● Education Assistance 

● Dedicated management to provide you with on point leadership and care ● Numerous on the job perks 

● Market competitive compensation and insurance, health and wellness benefits

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What this Job Entails: 

The Product Manager IV is responsible for leading all aspects of a product line including the coordination of activities across various departments. The Product Manager is charged with developing true empathy for the customers and creatively solving problems for them. They will focus heavily on UX to ensure user engagement because they recognize it's critical to build products that users actually want to buy. They will prioritize product features and capabilities, represent the users needs, solve pain points and outlines a plan for achieving success.

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Leads the development of strategies and the team's efforts

• Mentors other team members

• Performs market (customer and competitive) research to help drive business plans for products.

• Meet with customers to ensure we understand both the stated and un-stated needs of the customer.

• Work with the executive team to develop product vision, strategy, positioning, and related details to ensure your product’s success in the market.

• Define platform product functionality; responsible from scope through implementation, including the conceptualization, requirements gathering, design, and build.

• Working with the technology leaders and teams, create an executable product strategy, complete with plans, timelines, milestones, and roadmaps.

• Develop and provide product training to our sales channel and strategic customers.

• Work directly with other teams, such as Sales and Marketing, to help ensure products are successful in the hands of clients/customers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities Ability to develop and maintain effective relationships and communications with external partners.

• Experience with related best practices for approaching product development, including generally accepted product development process steps, requirements gathering and market intelligence gathering.

• Outstanding judgment, analytical and critical thinking skills.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

Our IRC (Incident Response Center) is the first layer of defense responsible for quick detection and incident response using various monitoring and automation tools, conducting thorough investigation of alerts, classification and triage. The IRC Analyst is responsible for delivering operations within the IRC across all datacenter sites in the respective regions. IRC analysts are expected to respond to all alarms/alerts set in Data Center Infrastructure Management (DCIM), Server Automation Operations System (SAOS), CCTV, Access Control Systems (ACS), and other functions (EHS, Security, etc), providing deep understanding and intelligence of the criticality and impact of the incidents to the resolver groups.

Incident & Problem Management

• Investigate and respond to alerts, incident response (war room, remote bridges) and report, and on-going maintenance, tuning, and improvements of the detection signals
• Respond to incidents and critical situations in a calm, problem-solving manner, and conduct in-depth investigation of alerts
• Be the first layer of defense responsible for quick detection and incident response using various monitoring and automation tools, conduct thorough investigation of alerts, classification and triage.
• Provide deep understanding and intelligence of the criticality and impact of the incidents to the resolver groups.
• Ensure detailed records of alarm handling activities, including actions taken, resolutions in ticketing tools and file incident reports.
• Be available to coordinate as an incident commander in event of an issue.
• Support program managers and facilitate project deliverables, improve overall operational and engineering initiatives.
• Conduct root cause analysis (RCA) to determine recurring problems to their source.
• Employ in-depth questioning and analysis techniques such as five whys to determine the underlying cause of the incident or problem.
• Perform duties in compliance with SOP.

Server, DCIM, Network and Traffic Alarms Operations

• Continuously monitor alarm dashboards and systems.
• Investigate and respond to alarms such as but not limited to Network, DC Environment, Server Health, Facility Security and Safety.
• Identify and acknowledge incidents associated with alarms.
• Assess incidents to determine their criticality and impact on operations.
• Engage the resolver group who will be resolving the incident and escalate to higher tiers or management when necessary, following established escalation paths.
• Maintain clear and concise communication with relevant teams, stakeholders, and incident responders/resolvers.
• Documented procedures to resolve incidents promptly and effectively.
• Ensure detailed records of alarm handling activities, including actions taken and resolutions in ticketing tools.
• Perform duties in compliance with SOP.

Threat Intelligence & Critical Event Management

• Monitor Everbridge's Visual Command Center (VCC), InternationalSOS e-mails, and other open source tools for real-time incidents impacting ByteDance assets and travelers.
• Monitor directed tools or queries for specific requests from stakeholders.
• Notifications about violence, inclement weather, threats to life, property and assets etc.
• Coordinate emergency response efforts, including liaising with law enforcement if needed.
• Conduct research to verify the accuracy and relevance of the information through additional sources.
• Create heatmap of the affected area to highlight areas impacted by a specific event or series of events.
• Collaborate with other security and operational teams for a coordinated response.
• Implement incident containment and mitigation strategies.
• Document incident details, response actions, and lessons learned.
• Perform duties in compliance with SOP.

Physical Security and Safety

• Basic monitoring of Closed-Circuit Television (CCTV) systems and Access Control Systems (ACS).
• Monitor safety alarms and communication channels for events such as but not limited to electrical incidents, fire & environmental hazards, equipment failure, chemical exposure, water leaks, that pose a risk to the safety of personnel or the data center infrastructure.
• Conduct audits of camera footage to ensure proper functioning, video quality, and coverage of critical areas.
• Respond to access control incidents and anomalies.
• Report findings to the security and safety engineers, and relevant stakeholders promptly.
• Perform duties in compliance with SOP.

Badge Management

• Perform badge enrolment and ensure that all requests go through proper approval process and to assess accuracy and completeness of request in compliance with SOP.
• Access card programming due to access requests such as but not limited to new or temporary access requests via email/ticket, off-boarding by revoking badge access.
• Generating access logs reports.
• Conduct access log audit.

Continuous Service Improvement

• Identify areas of improvement within current service delivery processes.
• Implement changes that lead to measurable enhancements in service quality, efficiency, and customer satisfaction.
• Establish a culture of continuous improvement within the organization.
• Establish mechanisms for ongoing feedback collection from customers and employees.
• Integrate feedback into future continuous improvement efforts.

Required Qualifications/Skills:

• 2 years+ experience in command center, service center, or similar 24x7 operations center environment
• Ability to quickly triage multiple incidents and assign the right priority based on risk and confidence levels
• Knowledge of technical elements associated with systems such as IP Networks, DC Environment and Server Health.
• Outstanding verbal and written communication skills required, work with minimal direction, meeting goals, attention to details and an eye for continuous improvements
• Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
• Basic working knowledge of data protection policies such as GDPR and the need to keep sensitive information secure.
• XOC Analyst is expected to work at ByteDance datacenter site. This is an on-site role.
• Willingness to work flexible schedules/shifts/areas, including weekends, nights, and holidays.

• Excellent verbal and written communication skills in English

• Effectively utilize the ticket management systems

• Understanding of networking components and infrastructures 

• Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 

• Strong organization skill

Preferred Qualifications: 

• Diploma/Degree in Information Technology.
• Works well under pressure and within time/budget constraints to solve problems and complete deliverables.
• Experience with Ticketing, Grafana, Servers and Data Center Systems.
• Working knowledge and/or certifications in CompTIA Server+, Schneider Electric Data Center Certified Associate (DCCA).
• Knowledge of Lenel and Avigilon systems is a plus.

• Hands on experience in electrical, HVAC, and data center infrastructures

• Working knowledge of networking components and infrastructures

• Ability to adapt to changing priorities, conditions, and circumstances 

View Job On WorkDay

What this Job Entails: 

Our IRC (Incident Response Center) is the first layer of defense responsible for quick detection and incident response using various monitoring and automation tools, conducting thorough investigation of alerts, classification and triage. The IRC Analyst is responsible for delivering operations within the IRC across all datacenter sites in the respective regions. IRC analysts are expected to respond to all alarms/alerts set in Data Center Infrastructure Management (DCIM), Server Automation Operations System (SAOS), CCTV, Access Control Systems (ACS), and other functions (EHS, Security, etc), providing deep understanding and intelligence of the criticality and impact of the incidents to the resolver groups.

Incident & Problem Management

• Investigate and respond to alerts, incident response (war room, remote bridges) and report, and on-going maintenance, tuning, and improvements of the detection signals
• Respond to incidents and critical situations in a calm, problem-solving manner, and conduct in-depth investigation of alerts
• Be the first layer of defense responsible for quick detection and incident response using various monitoring and automation tools, conduct thorough investigation of alerts, classification and triage.
• Provide deep understanding and intelligence of the criticality and impact of the incidents to the resolver groups.
• Ensure detailed records of alarm handling activities, including actions taken, resolutions in ticketing tools and file incident reports.
• Be available to coordinate as an incident commander in event of an issue.
• Support program managers and facilitate project deliverables, improve overall operational and engineering initiatives.
• Conduct root cause analysis (RCA) to determine recurring problems to their source.
• Employ in-depth questioning and analysis techniques such as five whys to determine the underlying cause of the incident or problem.
• Perform duties in compliance with SOP.

Server, DCIM, Network and Traffic Alarms Operations

• Continuously monitor alarm dashboards and systems.
• Investigate and respond to alarms such as but not limited to Network, DC Environment, Server Health, Facility Security and Safety.
• Identify and acknowledge incidents associated with alarms.
• Assess incidents to determine their criticality and impact on operations.
• Engage the resolver group who will be resolving the incident and escalate to higher tiers or management when necessary, following established escalation paths.
• Maintain clear and concise communication with relevant teams, stakeholders, and incident responders/resolvers.
• Documented procedures to resolve incidents promptly and effectively.
• Ensure detailed records of alarm handling activities, including actions taken and resolutions in ticketing tools.
• Perform duties in compliance with SOP.

Threat Intelligence & Critical Event Management

• Monitor Everbridge's Visual Command Center (VCC), InternationalSOS e-mails, and other open source tools for real-time incidents impacting ByteDance assets and travelers.
• Monitor directed tools or queries for specific requests from stakeholders.
• Notifications about violence, inclement weather, threats to life, property and assets etc.
• Coordinate emergency response efforts, including liaising with law enforcement if needed.
• Conduct research to verify the accuracy and relevance of the information through additional sources.
• Create heatmap of the affected area to highlight areas impacted by a specific event or series of events.
• Collaborate with other security and operational teams for a coordinated response.
• Implement incident containment and mitigation strategies.
• Document incident details, response actions, and lessons learned.
• Perform duties in compliance with SOP.

Physical Security and Safety

• Basic monitoring of Closed-Circuit Television (CCTV) systems and Access Control Systems (ACS).
• Monitor safety alarms and communication channels for events such as but not limited to electrical incidents, fire & environmental hazards, equipment failure, chemical exposure, water leaks, that pose a risk to the safety of personnel or the data center infrastructure.
• Conduct audits of camera footage to ensure proper functioning, video quality, and coverage of critical areas.
• Respond to access control incidents and anomalies.
• Report findings to the security and safety engineers, and relevant stakeholders promptly.
• Perform duties in compliance with SOP.

Badge Management

• Perform badge enrolment and ensure that all requests go through proper approval process and to assess accuracy and completeness of request in compliance with SOP.
• Access card programming due to access requests such as but not limited to new or temporary access requests via email/ticket, off-boarding by revoking badge access.
• Generating access logs reports.
• Conduct access log audit.

Continuous Service Improvement

• Identify areas of improvement within current service delivery processes.
• Implement changes that lead to measurable enhancements in service quality, efficiency, and customer satisfaction.
• Establish a culture of continuous improvement within the organization.
• Establish mechanisms for ongoing feedback collection from customers and employees.
• Integrate feedback into future continuous improvement efforts.

Required Qualifications/Skills:

• 2 years+ experience in command center, service center, or similar 24x7 operations center environment
• Ability to quickly triage multiple incidents and assign the right priority based on risk and confidence levels
• Knowledge of technical elements associated with systems such as IP Networks, DC Environment and Server Health.
• Outstanding verbal and written communication skills required, work with minimal direction, meeting goals, attention to details and an eye for continuous improvements
• Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
• Basic working knowledge of data protection policies such as GDPR and the need to keep sensitive information secure.
• XOC Analyst is expected to work at ByteDance datacenter site. This is an on-site role.
• Willingness to work flexible schedules/shifts/areas, including weekends, nights, and holidays.

• Excellent verbal and written communication skills in English

• Effectively utilize the ticket management systems

• Understanding of networking components and infrastructures 

• Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 

• Strong organization skill

Preferred Qualifications: 

• Diploma/Degree in Information Technology.
• Works well under pressure and within time/budget constraints to solve problems and complete deliverables.
• Experience with Ticketing, Grafana, Servers and Data Center Systems.
• Working knowledge and/or certifications in CompTIA Server+, Schneider Electric Data Center Certified Associate (DCCA).
• Knowledge of Lenel and Avigilon systems is a plus.

• Hands on experience in electrical, HVAC, and data center infrastructures

• Working knowledge of networking components and infrastructures

• Ability to adapt to changing priorities, conditions, and circumstances 

View Job On WorkDay

What this Job Entails: 

The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Maintains and monitors project plans, project schedules, work hours and expenditures.

• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular reports as required.

• Assists with identifying trends or recurring problems and escalates to management for resolution.

• Assists with locating and defining new process improvement opportunities.

• Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Experience working with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Previous experience with ticketing systems and/or project management system

• Understanding of or previous experience in a technology driven environment

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

Astreya is a leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations through co-creating applications and services with fast-moving teams.

Do you have the desire to use your technical skills to give back to your community and those close to you? If yes, then you're in the right place! Here you will have the creative autonomy to build new features and at the same time resolve technical challenges at one of the most influential and mission-driven nonprofits in the world. You will be able to leverage cutting-edge tools and technologies to construct solutions for a global user community. What's even better than that? You will work alongside team members who you can teach and also learn from in a culture that fosters technical and personal growth.

Core responsibilities of the position  

• Provide exceptional support for all aspects of technology provided by the IT department via phone, email, chat, and other supported channels.

• Use of ticketing system to track customer issues and provide timely updates to all stakeholders  from initial diagnosis, through troubleshooting, and into resolution or escalation.

• Perform troubleshooting and provide customer service up to the executive level with excellent communication and follow through. 

• Effectively multitask and manage priorities in a fast-paced IT setting and balance the demands of daily and routine assignments with long-term projects.

• Install and configure AV equipment and assist users in the set up and operation of AV systems.

• Ensure conference/meeting room AV systems are maintained and in good operating condition. Perform IT-related setup, support, and breakdown for large meetings and events.

• Perform regular testing/maintenance/upgrades of all internal AV systems via regular room sweeps.

• Aid with computer and mobile hardware and software, printing, office products, electronic messaging and audio-visual technology in accordance with established policies/procedures.  

• Initiate escalations as appropriate to ensure management is aware of problems that are severe in nature or that exceed documented targets.

• Regularly develop knowledge of emerging technologies and provide proactive options on how to effectively solve common issues.

• Track IT hardware assets and their respective configurations for potential reuse or retirement.

• Create and document routine IT processes and procedures.

• Develop strong relationships with internal customers, vendor, affiliates, and peers.

Required Qualification and Experience 

• Minimum 2-4 years of Service Desk, Call Center, IT Help Desk experience in an enterprise environment.

• Demonstrated clear and effective verbal & written communication skills.

• Excellent Customer Service experience and follow through with attention to detail.

• Expertise with Windows operating system and Office 365 suite and other Microsoft applications and  toolsets.

• Experience with IT Knowledge Base and ticketing system.

• Experience applying ITSM best practices to Incident and Service Requests management.

• Knowledge of Azure Active Directory.

• Experience with AV technology and supporting various unified communications platforms (Zoom & Teams).
   

Physical Demands

• Occasional lifting to 30 pounds (reference:  a ream of paper weighs approx. 5lbs)

• Fine motor movements in fingers/hands to operate computers and other office equipment.

• Push/pull up to 50lbs

• Stooping, bending, crouching 

• Reaching, or climbing ladders 

Position Type/Expected Hours of Work

• This is a critical position and is expected to report for work regardless of weather conditions.

• Occasional evening and weekend hours required.

• Travel is not required for this role, however there may be occasional opportunities to travel for training and/or to support other locations.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Company 

Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations.

Job Description

What this Job Entails: 

We are looking for a Data Analyst II to join our growing team of analytics experts. The hire will be responsible for statistical modeling, and analysis of structured and unstructured datasets to develop metrics, reports, and visualizations of trends and patterns. The Data Analyst identifies and captures data from internal and external sources. The Data Analyst will ensure consistency throughout ongoing projects. 

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Create data visualizations 

• Troubleshoot and test database technical issues with development team

• Create monthly Excel and Google Sheets files from database

• Independently analyze data sets to identify opportunities for increased accuracy and efficiency

• Perform quality assurance on data to determine potential data gaps

• Handle data-related technical issues and support data infrastructure needs

• Assemble large, complex data sets that meet functional / non-functional business 

• Work with data and analytics experts to strive for greater functionality in our data systems.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• SQL skills; including creating and modifying macros, as well as creating dashboards using SQL coding

• Excellent written communication skills 

• High level of attention to detail

• Advanced Excel skills to include; formulas, functions, pivot tables, lookup and reference formulas (i.e. vlookups), statistical formulas (countifs, sumifs), macros (ability to create new and edit existing), conditional formatting, importing data, creating graphs/charts, etc. 

• Ability to independently analyze large amounts of data; including the ability to identify, analyze, and interpret trends, gaps, patterns in complex data sets

Preferred Qualifications: 

• Experience using Google PLX Dashboards

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options

• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

• Introduction to new ways of working and awesome technologies

• Career paths to help you establish where you want to go

• Focus on internal promotion and internal mobility - we love to build teams from within

• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

• Education Assistance

• Dedicated management to provide you with on point leadership and care

• Numerous on the job perks

• Market competitive compensation and insurance, health and wellness benefits

View Job On WorkDay

Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations.

Job Description

What this Job Entails: 

The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Maintains and monitors project plans, project schedules, work hours and expenditures.

• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular reports as required.

• Assists with identifying trends or recurring problems and escalates to management for resolution.

• Assists with locating and defining new process improvement opportunities.

• Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Experience working with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Previous experience with ticketing systems and/or project management system

• Understanding of or previous experience in a technology driven environment

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options

• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

• Introduction to new ways of working and awesome technologies

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Field Technician II - Client Onsite

Work Location: Mountain View, CA

Temporary - Full Time

3-month assignment with potential of extension based on business needs

Working Hours: Monday - Friday  8:00am - 5:00pm

• May include outside hours based on business needs

• May include local travel to other client locations

Our Field Technician will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. This role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. A Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Roles and Responsibilities:

• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).

• Participate in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.

• Help with performing card adds or replacements, software upgrades, and associated testing.

• Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.

• Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.

• Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.

• Support the management of local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.

• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.

• Perform site surveys in support of network builds, augments, or decommissions.

• Assist in coordinating site access, equipment staging, and other tasks

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.

• Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure. 

• Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.

• Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.

• Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.

• Knowledge of state and local regulatory standards, procedures, and permitting requirements.

• Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.

• Ability to work independently, diagnose problems and take appropriate action with minimal supervision.

• Experience with spreadsheets, workflow and project management applications, and administrative software applications.

• Understanding of how to use a Tier-1 ITSM platform 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

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Python Developer – Backend & CI/CD Specialist
Location: Poland - Remote

Ready to make a difference by building powerful backend systems? Join us as a Python Developer, where you’ll leverage Python to design scalable, efficient solutions that support AI models and streamline deployments. Your day-to-day will include creating APIs, maintaining CI/CD pipelines with Jenkins, and deploying models using machine learning frameworks like TensorFlow. If you have a knack for backend development and are passionate about automation, this role is perfect for you.

Ideal Extras: Experience with RESTful APIs, Docker, Kubernetes, and cloud environments will be valuable. Knowledge of security best practices and IaC tools will make your contributions even more impactful!

Your Roles and Responsibilities:

As our Backend Python Software Engineer, you’ll be at the core of developing and deploying powerful backend solutions that power our most important products and services. You’ll work closely with cross-functional teams to bring automation and efficiency to new heights while helping us maintain a robust, scalable infrastructure. Here’s what you can expect:

• Design, develop, and optimize Python-based backend systems, focusing on high performance, scalability, and security.

• Build and maintain CI/CD pipelines that ensure seamless, automated deployment and integration for our products.

• Leverage AI and machine learning frameworks to enhance automation processes, helping to drive innovation across the organization.

• Collaborate with cross-functional teams to architect and implement solutions that solve real-world problems and directly impact our users.

​
​Required Qualifications/Skills:

We’re looking for a talented engineer with a passion for backend development and automation. The ideal candidate will bring:

• Strong Python expertise and experience in backend development, including API creation, database integration, and optimization.

• Hands-on experience with CI/CD tools and practices (such as Jenkins, GitLab CI, or CircleCI) to automate testing, deployment, and monitoring.

• Knowledge of AI/ML frameworks (such as TensorFlow, PyTorch, or scikit-learn) and experience implementing machine learning models in production.

• Solid understanding of automation principles and a track record of building robust, automated solutions.

• Effective collaboration skills to work closely with product, data science, and other engineering teams to deliver end-to-end solutions.
   

Preferred Qualifications: 

• Experience with cloud platforms like AWS, Google Cloud, or Azure, and proficiency in containerization tools such as Docker and Kubernetes.

• Familiarity with RESTful and GraphQL APIs and best practices for scalable API design.

• Background in DevOps practices and infrastructure as code (IaC) tools such as Terraform or Ansible.

• Knowledge of security best practices for backend development, especially within automated CI/CD environments.

• A passion for AI-driven solutions and keeping up with the latest in ML and automation trends.

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What this Job Entails: 

The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Manages multiple, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Participate in internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Be a point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• Experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Ability to collaborate with stakeholders and communicate project updates to client executives. 

Preferred Qualifications: 

• Various certifications

• Change management knowledge 

• Familiarity with various project management methodologies 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails:

We are looking for a Data Analyst III to join our growing team of analytics experts. The hire will be responsible for statistical modeling, and analysis of structured and unstructured datasets to develop metrics, reports, and visualizations of trends and patterns. The Data Analyst identifies and captures data from internal and external sources. The Data Analyst will ensure consistency throughout ongoing projects. 

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Create advanced data visualizations 

• Create complex reports using scripts and reporting tools

• Design and generate consensus and statistical demand forecast reports and continuously improve forecasting techniques, method, and approach

• Perform Exploratory Data Analysis (EDA) to identify improvements/automation opportunities

• Independently analyze data sets to identify opportunities for increased accuracy and efficiency

• Troubleshoot and test database technical issues with development team

• Create monthly Excel and Google Sheets files from database

• Independently analyze data sets to identify opportunities for increased accuracy and efficiency

• Perform quality assurance on data to determine potential data gaps

• Handle data-related technical issues and support data infrastructure needs

• Assemble large, complex data sets that meet functional / non-functional business 

• Work with data and analytics experts to strive for greater functionality in our data systems.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• 5+ years of experience managing large data sets and creating visual data

• SQL skills; including creating and modifying macros, as well as creating dashboards using SQL coding

• Excellent written communication skills 

• High level of attention to detail

• Advanced Excel skills to include; formulas, functions, pivot tables, lookup and reference formulas (i.e. vlookups), statistical formulas (countifs, sumifs), macros (ability to create new and edit existing), conditional formatting, importing data, creating graphs/charts, etc. 

• Ability to independently analyze large amounts of data; including the ability to identify, analyze, and interpret trends, gaps, patterns in complex data sets

Preferred Qualifications: 

• Experience using Google PLX Dashboards

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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• Study Python Concepts: Understand and review core Python concepts such as data types, control structures, object-oriented programming (OOP), and functional programming paradigms.
• Algorithm Analysis: Analyze and learn common algorithms (e.g., searching, sorting) and data structures (e.g., lists, stacks, queues, trees, graphs) with an emphasis on time and space complexity.
• Code Optimization: Study and review Python code to propose theoretical improvements in terms of performance, memory management, and computational efficiency.
• Research and Documentation: Research emerging Python technologies, libraries, and best practices. Document theoretical knowledge in the form of reports, presentations, or internal knowledge-sharing sessions.
• Problem Solving: Use Python to solve theoretical computational problems and provide solutions to algorithmic challenges.
• Collaborate with Teams: Work closely with senior developers and engineers to understand theoretical problem-solving and its application in real-world projects.
• Learning and Development: Participate in team meetings, workshops, and learning sessions to develop your theoretical understanding of Python programming.

Qualifications:

• Educational Requirements: Currently pursuing or recently completed a degree in Computer Science, Information Technology, Mathematics, or a related field.
• Knowledge of Python: Familiarity with Python programming language and its theoretical foundations, including basic syntax, object-oriented programming, and functional programming concepts.
• Understanding of Algorithms & Data Structures: Strong theoretical understanding of algorithms (e.g., sorting, searching) and data structures (e.g., arrays, linked lists, trees, graphs).
• Problem-Solving Skills: Ability to solve theoretical coding problems and analyze algorithmic efficiency.
• Communication Skills: Strong verbal and written communication skills to document and share theoretical insights.
• Interest in Software Development: A strong desire to learn, grow, and engage with Python and the software development process

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What this Job Entails: 

The Software Engineer designs, develops, troubleshoots and debugs software programs for enhancements and new products. They will also develop software and tools in support of design, infrastructure and technology platforms.

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Provide administration, development, and application support for end users

• Design, develop, code, test and debug system software

• Design and implement software of embedded devices and systems from requirements to deployment

• Review code and design

• Configure and integrate third-party software components and technologies

• Perform root cause analysis of network, operating system, and other issues related to how technical solutions operate in customer environments

• Address and resolve escalated software bugs and bug reproduction requests; logging of all incidents and requests; engaging other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility

• Log and track incidents and requests from identification through to resolution as per established policies

• Provide limited after hours and on-call support as needed

• Lead the review and development of test documentation

• Train and mentor others

• Work with stakeholders and cross-functional teams on projects and initiatives

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Experience working with various development programs

• Ability to quickly learn customer support processes, tools and techniques

• Understanding of how to configure third-party software components and technologies 

• Ability to perform root cause analysis of network, operating system, and other issues 

• Excellent communication skills in English (both speaking and writing)

• Ability to collaborate and work remotely including use of communication tools

• Ability to multi-task and self-organize including prioritization of activities

• Experience using monitoring systems 

• Attention to detail 

Preferred Qualifications: 

• Familiarity with system administration 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options

• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

• Introduction to new ways of working and awesome technologies

• Career paths to help you establish where you want to go

• Focus on internal promotion and internal mobility - we love to build teams from within

• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

• Education Assistance

• Dedicated management to provide you with on point leadership and care

• Numerous on the job perks

• Market competitive compensation and insurance, health and wellness benefits

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Summary

We are seeking a highly skilled and experienced Lab Network Engineer to design, implement, and manage our end-to-end network testbeds. You will play a critical role in supporting our lab teams by building, maintaining, and reconfiguring lab equipment to meet their specific testing needs. This role requires a strong understanding of IP networking, routing & switching protocols, and the ability to develop test automation scripts.

Responsibilities

• Design, implement, and deploy end-to-end lab testbeds based on provided requirements.

• Provide qualified network engineering support for installation and decommissioning of cabinets and network equipment.

• Verify and troubleshoot connectivity and health of network devices within the testbeds.

• Build, maintain, and reconfigure lab equipment to meet the specific needs of the lab teams.

• Develop test automation scripts, troubleshoot network protocols, testbeds, and execute test campaigns.

• Configure IPv4/IPv6/Ethernet networking for various testbed elements such as mobile devices, switches, routers, wireless/cellular equipment, servers, including ports, firewalls, ACLs, and NAT rules.

• Configure Linux-based systems (servers, compute, databases) that are part of the testbeds, and ensure proper network interconnectivity with enterprise systems, production systems, and internet access. 

• Develop test scripts to extract network metrics from devices, protocols, and databases through API queries, WebSocket interfaces, and Android debugging tools (adb).

• Assist in maintaining additional lab infrastructure such as compute and storage systems, monitoring systems, and test equipment.

• Analyze and compare test results from test campaigns and prepare comprehensive reports in a presentable format.

Recommended Qualifications

• Subject matter expertise in IP Networking/Routing & Switching (TCP/IP, IPv4/v6, BGP, ISIS, OSPF, and/or MPLS). Network certifications such as CCNA/CCNP, JNCIA/JNCIS, RHCSA, or equivalent experience are highly preferred.

• Experience with 100G/400G Ethernet and CWDM, DWDM, and optical transport network technologies. Experience configuring and troubleshooting routing and switching protocols (BGP, IS-IS, MPLS, RSVP-TE, VRRP) is a plus.

• Proven ability to analyze complex situations, troubleshoot and root cause system issues, and solve problems efficiently.

• Experience working in data centers, colocation facilities, internet exchanges, or central offices. Working knowledge of physical network infrastructure, including power, cooling, structured cabling, and fiber-optic cabling, is a plus.

• Experience working in a multi-vendor environment with hands-on experience with networking hardware.

• Familiarity with Linux-based systems and experience with scripting and automation (Bash, Python, Perl) is essential.

• Bachelor's degree in Computer Science, Computer Engineering, or a relevant technical field, or equivalent practical experience.

• Work experience in designing, deploying, and operating large-scale networks.

• Experience in deploying, configuring, and troubleshooting routing and switching protocols (BGP, IS-IS, MPLS, RSVP-TE, VRRP) and Optical Transport Networks (OTN) is a plus.

• Experience with a revision control system (e.g., Git) is preferred.