Service Operations & Ticket Management

• Act as the central point of contact for global IoT service tickets, driving the intake, prioritization, and completion of all service requests across Microsoft locations.

• Ensure all service tickets are resolved within the defined tolerances of Microsoft service standards, escalating issues as needed to maintain compliance and performance.

• Collaborate closely with regional technical leads and managers to troubleshoot, resolve, and prevent recurring service issues.

• Monitor and manage service tickets using ServiceNow (SNOW), ensuring accurate documentation, timely updates, and effective resolution workflows.

• Utilize Smart Building Dashboard tools to assist with initial diagnostics and root cause analysis.

• Coordinate firmware/software updates and validate telemetry data in partnership with IoT Technical Specialists and suppliers.

• Independently schedule and lead meetings to resolve service-related issues, ensuring all stakeholders are aligned.

Process Improvement & Knowledge Management

• Identify service process deficiencies and lead initiatives to improve workflows, reduce resolution times, and enhance service quality.

• Partner with technical teams to develop mitigation plans and author Knowledge Base Articles (KBAs) to support triage and resolution efforts.

• Proactively identify areas of operational risk and implement mitigation strategies to ensure service continuity.

Reporting & Metrics

• Collect, analyze, and present service ticket metrics using Power BI and other reporting tools.

• Collaborate with the Program Coordinator to develop and deliver executive-level presentations that highlight service performance, trends, and improvement opportunities.

Global Standards & Compliance

• Serve as a subject matter expert on IoT service processes and standards across all Microsoft global locations.

• Assist in the development, communication, and enforcement of global service standards to ensure consistency and compliance.

• Collaborate with regional managers and technical leads to align local practices with global objectives.

Cross-Functional Collaboration

• Work closely with global and regional teams to implement service processes and ensure alignment with Microsoft’s operational goals.

• Partner with contractors, suppliers, and integrators to improve service delivery and ensure adherence to Microsoft standards.

• Maintain strong communication channels between global and regional teams to foster collaboration and knowledge sharing.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.

• Proven experience in IoT service coordination or technical support roles.

• Proficiency in ServiceNow (SNOW) and Smart Building Dashboard tools.

• Strong troubleshooting skills and experience with firmware/software updates and telemetry validation.

• Excellent communication and stakeholder engagement skills.

• Ability to work independently and lead cross-functional initiatives.

• Experience creating and presenting reports using Power BI.

• Strong organizational skills and attention to detail.

Preferred:

• Experience working in a global enterprise environment.

• Familiarity with IoT systems, smart building technologies, and service process frameworks.

• Experience developing and maintaining knowledge base content and service documentation.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Subject Matter Expert in Commercial & Industrial IoT Systems

System Health & Operational Oversight

• Serve as the primary technical authority ensuring all IoT systems remain healthy, secure, and fully operational.
• Validate the functionality and performance of third-party systems and dashboards without directly monitoring them.
• Coordinate resolution efforts with internal teams and external vendors when issues are identified.
• Maintain visibility into system status and ensure alignment with service level agreements (SLAs).

Azure Enterprise Applications & SSO Optimization

• Manage and optimize enterprise applications hosted on Microsoft Azure.
• Enhance application performance, security, and integration across platforms.
• Implement and refine Single Sign-On (SSO) solutions to streamline user access and improve security posture.

Automation & Operational Efficiency

• Design and deploy automation strategies to reduce manual tasks and improve system reliability.
• Automate workflows for system health monitoring, lifecycle upgrades, and program management.
• Improve resource utilization and minimize human error through intelligent automation.

Smart Building Systems Management (Commercial & Industrial)

• Oversee a wide range of smart building technologies and IoT-enabled systems used in commercial and industrial environments.
• Ensure systems are optimized for performance, energy efficiency, and user experience.
• Monitor occupancy, environmental conditions, and system usage through data validation and partner collaboration.
• Collaborate with partners and vendors to implement and maintain integrated building solutions that align with operational goals.

Technical Support & Issue Resolution

• Provide Tier-level technical support in both pre- and post-implementation environments.
• Troubleshoot and resolve system/device issues across global deployments.
• Develop and maintain Knowledge Base Articles (KBAs), RACI charts, and workflow documentation.

Lifecycle & Preventative Maintenance Coordination

• Conduct technical assessments to evaluate system performance and compliance.
• Recommend system improvements to enhance scalability and efficiency.
• Coordinate with vendors and field teams to execute preventative maintenance and minimize downtime.

Standards, Training & Documentation

• Deliver technical presentations and training sessions to internal teams and stakeholders.
• Create and maintain comprehensive documentation, including user guides and troubleshooting manuals.
• Serve as the final approver for global knowledge base content, ensuring accuracy and consistency.

Global Project Management

• Lead global IoT projects from planning through execution, ensuring alignment with business objectives.
• Coordinate cross-functional teams, manage budgets, and communicate with stakeholders.
• Identify risks, implement mitigation strategies, and track performance metrics to ensure project success.
• Clearly describe and create the project scope, including deliverables, boundaries, constraints, and assumption.
• Develop, manage, and monitor project schedules to ensure tasks and milestones are completed on time.

Required Qualifications:

• Proven experience with Microsoft Azure and enterprise application management.

• Strong understanding of SSO technologies and identity management.

• In-depth knowledge of Azure DevOps for managing code repositories, pipelines, and deployment workflows.

• Proficiency in Microsoft Power BI for data visualization, reporting, and operational insights.

• Demonstrated success in implementing automation tools and strategies.

• Hands-on experience with commercial and industrial smart building systems and IoT technologies.

• Excellent troubleshooting skills and experience supporting global systems.

• Strong communication and presentation skills, with the ability to train and mentor others.

• Experience managing global projects, including budgeting, stakeholder engagement, and risk management.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Service Delivery Director is a client facing role and requires that you establish and satisfactorily manage client and employee expectations. The role requires leadership, strong ability to multitask, prioritize, communicate, and direct a very diverse set of teams. The responsibilities range from interviewing, hiring, and managing personnel to perform day to day tasks, ensuring that work is performed as expected, with regular client communication on progress. The successful candidate will have the ability to manage and evolve existing services across multiple disciplines, assisting sales teams with the growth strategy. 

Scope: 

• Directs and controls the activities of a broad functional area through department managers within the company. 

• Works with other senior managers to establish strategic plans and objectives. 

• Works on complex issues where analysis of situations or data requires in-depth company knowledge.

Your Roles and Responsibilities:

• Provide leadership to diverse operations

• Implement, monitor and provide timely reports to customers on service delivery metrics 

• Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team 

• Drive internal and client meetings covering delivery performance, service improvements, quality, and processes 

• Be accountable for the quality of service and performance; ensure future demand from growth and projects are understood and factored into capacity plans for all associated teams 

• Work closely with Business Development and Client Partner teams to support growth, including help with services content for Statements of Work, and development/transition to stronger managed services capabilities 

• Works with the SMEs and stakeholders to define the roadmap for any given product and translate this into user stories or RFPs depending on the build decision 

• Work closely with Recruiting to develop pipeline and process for hiring strong candidates and interview where necessary 

• Further, develop and maintain retention program and incentives for field employee satisfaction 

• Manage complex and/or large projects or delivering the IT components of major projects to time, cost, quality and benefits realisation requirements

• Assimilate, understand and manage problem solving and opportunities recognition in the context of IT Infrastructure and/or application change solution concept, solutioning, design and deployment in a major software services/hardware environment

• Takes ownership for the resolution of highly complex issues and risks that have been escalated

• Leads the collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the team

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 10+ years’ related experience and/or training; or equivalent combination of education and experience.

• Builds and strengthens relationships with executives and/or major customers.

• A track record of successfully delivering a range of complex, high profile IT projects.

• Proven track record of implementing and leading improvements in project lifecycle.

• Able to identify projects at risk and take appropriate action to recover, often working across divisional boundaries.

• Passionate about the IT industry and how new technology can improve business outcomes.

• Strong technical knowledge of enterprise IT, including but not limited to help desk, networking, ticket and incident management, AV/VC, and asset management. 

• Strong analytical, organizational, communication and presentation skills. 

• Highly adaptable with the ability to effectively manage multiple concurrent work streams. 

• Strong business acumen and the ability to provide operational, technical and financial oversight. 

• Proven leadership skills with the ability to motivate, lead, develop, direct and position people to work effectively in a team environment. 

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

• Travel Requirement: 25%–50%

• Reports To: LMC Global Delivery and Service Manager

• Team: SDS Global Management Team

Role Summary

The IoT Regional Manager is accountable for the successful execution and oversight of Smart Building Solutions across a designated region. This role ensures alignment with Microsoft’s IoT and sustainability objectives by managing technical operations, vendor performance, project delivery, and compliance. The Regional Manager is responsible for ensuring that all assigned tasks are completed effectively and in coordination with the SDS Global Team and Regional Technical Lead.

Key Responsibilities

• Own and manage the end-to-end implementation, enhancement, and lifecycle of IoT-based Smart Building Solutions within the region.

• Ensure all technical operations are supported by the Regional Technical Lead and meet Microsoft’s standards for performance, security, and compliance.

• Lead vendor and project management activities, including RFP development, Scope of Work creation, ROM estimation, and milestone tracking.

• Oversee vendor performance, enforce SLAs, and manage escalations to ensure timely and compliant delivery.

• Direct daily IoT operations, including telemetry monitoring, device health, and remote maintenance activities.

• Conduct and oversee site audits, service ticket reviews, and corrective action implementation.

• Ensure Azure IoT and related platform support is aligned with regional needs and global standards.

• Maintain full accountability for compliance with Microsoft Data Privacy and regional regulatory requirements.

• Manage and maintain accurate documentation for all regional IoT systems, including SOPs, KB articles, and escalation protocols.

• Oversee supplier onboarding and ensure documentation aligns with procurement and governance standards.

• Serve as the primary regional point of contact for integrators and suppliers, managing feedback loops and driving continuous improvement.

• Coordinate with regional stakeholders and the SDS Global Team to ensure consistent solution delivery and alignment.

• Prepare and deliver monthly performance and escalation reports, and track service metrics and project KPIs.

• Lead contributions to global knowledge-sharing initiatives and documentation repositories.

Qualifications

• Bachelor’s degree in Engineering, IT, or a related field (advanced degree preferred).

• 5+ years of experience in IoT, smart building systems, or technical operations.

• Proven ability to manage vendors, projects, and compliance in a complex, multi-region environment.

• Familiarity with Azure IoT, telemetry systems, and data analytics platforms.

• Strong leadership, communication, and problem-solving skills.

• Demonstrated experience in managing technical documentation and knowledge bases.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

• Travel Requirement: 25%–50%

• Reports To: LMC Global Delivery and Service Manager

• Team: SDS Global Management Team

Role Summary

The IoT Regional Manager is accountable for the successful execution and oversight of Smart Building Solutions across a designated region. This role ensures alignment with Microsoft’s IoT and sustainability objectives by managing technical operations, vendor performance, project delivery, and compliance. The Regional Manager is responsible for ensuring that all assigned tasks are completed effectively and in coordination with the SDS Global Team and Regional Technical Lead.

Key Responsibilities

• Own and manage the end-to-end implementation, enhancement, and lifecycle of IoT-based Smart Building Solutions within the region.

• Ensure all technical operations are supported by the Regional Technical Lead and meet Microsoft’s standards for performance, security, and compliance.

• Lead vendor and project management activities, including RFP development, Scope of Work creation, ROM estimation, and milestone tracking.

• Oversee vendor performance, enforce SLAs, and manage escalations to ensure timely and compliant delivery.

• Direct daily IoT operations, including telemetry monitoring, device health, and remote maintenance activities.

• Conduct and oversee site audits, service ticket reviews, and corrective action implementation.

• Ensure Azure IoT and related platform support is aligned with regional needs and global standards.

• Maintain full accountability for compliance with Microsoft Data Privacy and regional regulatory requirements.

• Manage and maintain accurate documentation for all regional IoT systems, including SOPs, KB articles, and escalation protocols.

• Oversee supplier onboarding and ensure documentation aligns with procurement and governance standards.

• Serve as the primary regional point of contact for integrators and suppliers, managing feedback loops and driving continuous improvement.

• Coordinate with regional stakeholders and the SDS Global Team to ensure consistent solution delivery and alignment.

• Prepare and deliver monthly performance and escalation reports, and track service metrics and project KPIs.

• Lead contributions to global knowledge-sharing initiatives and documentation repositories.

Qualifications

• Bachelor’s degree in Engineering, IT, or a related field (advanced degree preferred).

• 5+ years of experience in IoT, smart building systems, or technical operations.

• Proven ability to manage vendors, projects, and compliance in a complex, multi-region environment.

• Familiarity with Azure IoT, telemetry systems, and data analytics platforms.

• Strong leadership, communication, and problem-solving skills.

• Demonstrated experience in managing technical documentation and knowledge bases.

View Job On WorkDay

• Travel Requirement: 25%–50%

• Reports To: LMC Global Delivery and Service Manager

• Team: SDS Global Management Team

Role Summary

The IoT Regional Manager is accountable for the successful execution and oversight of Smart Building Solutions across a designated region. This role ensures alignment with Microsoft’s IoT and sustainability objectives by managing technical operations, vendor performance, project delivery, and compliance. The Regional Manager is responsible for ensuring that all assigned tasks are completed effectively and in coordination with the SDS Global Team and Regional Technical Lead.

Key Responsibilities

• Own and manage the end-to-end implementation, enhancement, and lifecycle of IoT-based Smart Building Solutions within the region.

• Ensure all technical operations are supported by the Regional Technical Lead and meet Microsoft’s standards for performance, security, and compliance.

• Lead vendor and project management activities, including RFP development, Scope of Work creation, ROM estimation, and milestone tracking.

• Oversee vendor performance, enforce SLAs, and manage escalations to ensure timely and compliant delivery.

• Direct daily IoT operations, including telemetry monitoring, device health, and remote maintenance activities.

• Conduct and oversee site audits, service ticket reviews, and corrective action implementation.

• Ensure Azure IoT and related platform support is aligned with regional needs and global standards.

• Maintain full accountability for compliance with Microsoft Data Privacy and regional regulatory requirements.

• Manage and maintain accurate documentation for all regional IoT systems, including SOPs, KB articles, and escalation protocols.

• Oversee supplier onboarding and ensure documentation aligns with procurement and governance standards.

• Serve as the primary regional point of contact for integrators and suppliers, managing feedback loops and driving continuous improvement.

• Coordinate with regional stakeholders and the SDS Global Team to ensure consistent solution delivery and alignment.

• Prepare and deliver monthly performance and escalation reports, and track service metrics and project KPIs.

• Lead contributions to global knowledge-sharing initiatives and documentation repositories.

Qualifications

• Bachelor’s degree in Engineering, IT, or a related field (advanced degree preferred).

• 5+ years of experience in IoT, smart building systems, or technical operations.

• Proven ability to manage vendors, projects, and compliance in a complex, multi-region environment.

• Familiarity with Azure IoT, telemetry systems, and data analytics platforms.

• Strong leadership, communication, and problem-solving skills.

• Demonstrated experience in managing technical documentation and knowledge bases.

View Job On WorkDay

Regional Technical Lead

• Travel: 25-50%

• Reports To: LMC Global Delivery and Service Manager

• Team: SDS Global Management Team

Role Summary

The Regional Technical Lead is responsible for providing advanced technical leadership and operational support for IoT-based Smart Building Solutions across a defined region. This role requires deep expertise in network infrastructure, Azure IoT, and Commercial and Industrial IoT systems. The Technical Lead ensures system reliability, compliance, and performance while collaborating closely with the Regional Manager and SDS Global Team.

Key Responsibilities

• Own the technical performance and operational integrity of all IoT-based systems and devices within the assigned region.

• Provide expert-level diagnostics and support for Azure IoT services, telemetry platforms, and integrated applications.

• Maintain comprehensive knowledge of all deployed solutions, configurations, and dependencies within the region.

• Lead root cause analysis and present investigatory findings to the SDS Global Team and Regional Manager.

• Manage and resolve ServiceNow and ICM tickets; escalate unresolved issues to the Global Service Coordinator and Regional Manager.

• Maintain and troubleshoot network connectivity, including port configurations, firewall rules, and secure system integrations.

• Support lifecycle planning, preventative maintenance, and system refresh/decommission efforts in coordination with the Regional Manager.

• Create and maintain region-specific technical documentation, including SOPs, Knowledge Base articles, and system architecture diagrams.

• Ensure documentation reflects regional configurations, constraints, and Microsoft best practices.

• Contribute to global knowledge-sharing initiatives and support governance through accurate reporting and documentation.

• Coordinate with project teams to support seamless onboarding and decommissioning of IoT devices with minimal operational disruption.

• Ensure all technical operations comply with Microsoft Data Privacy and regional regulatory standards.

• Respond to dynamic operational needs and provide hands-on technical support as required.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or a related field.

• 5+ years of experience in IoT systems, smart building technologies, or enterprise technical operations.

• Advanced knowledge of Azure IoT, telemetry systems, and remote diagnostics.

• Strong expertise in network infrastructure, including port/firewall configurations and connectivity protocols.

• Experience with ServiceNow, ICM, and enterprise support tools.

• Proven ability to create and manage technical documentation and knowledge bases.

• Strong communication skills with the ability to translate technical findings into actionable insights.

View Job On WorkDay

Regional Technical Lead

• Travel: 25-50%

• Reports To: LMC Global Delivery and Service Manager

• Team: SDS Global Management Team

Role Summary

The Regional Technical Lead is responsible for providing advanced technical leadership and operational support for IoT-based Smart Building Solutions across a defined region. This role requires deep expertise in network infrastructure, Azure IoT, and Commercial and Industrial IoT systems. The Technical Lead ensures system reliability, compliance, and performance while collaborating closely with the Regional Manager and SDS Global Team.

Key Responsibilities

• Own the technical performance and operational integrity of all IoT-based systems and devices within the assigned region.

• Provide expert-level diagnostics and support for Azure IoT services, telemetry platforms, and integrated applications.

• Maintain comprehensive knowledge of all deployed solutions, configurations, and dependencies within the region.

• Lead root cause analysis and present investigatory findings to the SDS Global Team and Regional Manager.

• Manage and resolve ServiceNow and ICM tickets; escalate unresolved issues to the Global Service Coordinator and Regional Manager.

• Maintain and troubleshoot network connectivity, including port configurations, firewall rules, and secure system integrations.

• Support lifecycle planning, preventative maintenance, and system refresh/decommission efforts in coordination with the Regional Manager.

• Create and maintain region-specific technical documentation, including SOPs, Knowledge Base articles, and system architecture diagrams.

• Ensure documentation reflects regional configurations, constraints, and Microsoft best practices.

• Contribute to global knowledge-sharing initiatives and support governance through accurate reporting and documentation.

• Coordinate with project teams to support seamless onboarding and decommissioning of IoT devices with minimal operational disruption.

• Ensure all technical operations comply with Microsoft Data Privacy and regional regulatory standards.

• Respond to dynamic operational needs and provide hands-on technical support as required.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or a related field.

• 5+ years of experience in IoT systems, smart building technologies, or enterprise technical operations.

• Advanced knowledge of Azure IoT, telemetry systems, and remote diagnostics.

• Strong expertise in network infrastructure, including port/firewall configurations and connectivity protocols.

• Experience with ServiceNow, ICM, and enterprise support tools.

• Proven ability to create and manage technical documentation and knowledge bases.

• Strong communication skills with the ability to translate technical findings into actionable insights.

View Job On WorkDay

Regional Technical Lead

• Travel: 25-50%

• Reports To: LMC Global Delivery and Service Manager

• Team: SDS Global Management Team

Role Summary

The Regional Technical Lead is responsible for providing advanced technical leadership and operational support for IoT-based Smart Building Solutions across a defined region. This role requires deep expertise in network infrastructure, Azure IoT, and Commercial and Industrial IoT systems. The Technical Lead ensures system reliability, compliance, and performance while collaborating closely with the Regional Manager and SDS Global Team.

Key Responsibilities

• Own the technical performance and operational integrity of all IoT-based systems and devices within the assigned region.

• Provide expert-level diagnostics and support for Azure IoT services, telemetry platforms, and integrated applications.

• Maintain comprehensive knowledge of all deployed solutions, configurations, and dependencies within the region.

• Lead root cause analysis and present investigatory findings to the SDS Global Team and Regional Manager.

• Manage and resolve ServiceNow and ICM tickets; escalate unresolved issues to the Global Service Coordinator and Regional Manager.

• Maintain and troubleshoot network connectivity, including port configurations, firewall rules, and secure system integrations.

• Support lifecycle planning, preventative maintenance, and system refresh/decommission efforts in coordination with the Regional Manager.

• Create and maintain region-specific technical documentation, including SOPs, Knowledge Base articles, and system architecture diagrams.

• Ensure documentation reflects regional configurations, constraints, and Microsoft best practices.

• Contribute to global knowledge-sharing initiatives and support governance through accurate reporting and documentation.

• Coordinate with project teams to support seamless onboarding and decommissioning of IoT devices with minimal operational disruption.

• Ensure all technical operations comply with Microsoft Data Privacy and regional regulatory standards.

• Respond to dynamic operational needs and provide hands-on technical support as required.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or a related field.

• 5+ years of experience in IoT systems, smart building technologies, or enterprise technical operations.

• Advanced knowledge of Azure IoT, telemetry systems, and remote diagnostics.

• Strong expertise in network infrastructure, including port/firewall configurations and connectivity protocols.

• Experience with ServiceNow, ICM, and enterprise support tools.

• Proven ability to create and manage technical documentation and knowledge bases.

• Strong communication skills with the ability to translate technical findings into actionable insights.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Subject Matter Expert in Global Team - Program Management

Program Administration & Documentation

• Manage and maintain program documentation using SharePoint, ensuring content is current, well-organized, and accessible to global stakeholders.

• Develop and enforce system standards across regions, providing training and support to ensure consistent adoption.

• Coordinate document workflows and version control using Azure DevOps and other Microsoft collaboration tools.

Financial & Performance Reporting

• Support budget planning and financial tracking for IoT programs; monitor expenditures and identify cost-saving opportunities.

• Use Power BI to collect, analyze, and visualize team metrics, performance indicators, and operational trends.

• Prepare and deliver executive-level PowerPoint presentations that communicate program success, financial performance, and strategic insights.

Global Standards Implementation

• Collaborate with regional managers and technical leads to ensure consistent implementation of global IoT standards.

• Provide ongoing support and guidance to regional teams, addressing challenges and promoting best practices.

Cross-Regional Collaboration & Coordination

• Align local initiatives with global objectives by facilitating communication and coordination across regions.

• Establish and maintain effective communication channels to promote transparency, collaboration, and shared accountability.

• Monitor IoT system performance globally, identify inefficiencies, and drive continuous improvement initiatives.

Knowledge Management & Process Development

• Partner with internal team managers to develop and maintain global standards and process documentation.

• Create and update knowledge base articles that support triage workflows and operational procedures.

• Support integrator engagement by providing feedback, ensuring compliance with standards, and tracking performance.

Maintenance Planning

• Collaborate with technical teams to build and maintain comprehensive maintenance plans for IoT systems.

• Monitor the effectiveness of maintenance activities and recommend adjustments to improve reliability and uptime.

Qualifications Required:

• Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field.

• Experience in program coordination, administrative support, or operations management.

• Proficiency with Microsoft SharePoint, Azure DevOps, Power BI, and PowerPoint.

• Strong organizational skills with the ability to manage multiple priorities and deadlines.

• Excellent written and verbal communication skills, with experience presenting to diverse audiences.

• Ability to work independently and collaboratively across global teams.

Preferred:

• Familiarity with IoT systems, smart building technologies, or infrastructure operations.

• Experience developing and maintaining knowledge base content and process documentation.

• Understanding of global standards implementation and cross-regional program delivery.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Subject Matter Expert in Commercial & Industrial IoT Systems

Global Oversight and Collaboration:

• Develop and maintain the RACI matrix for IoT systems globally, ensuring clear roles and responsibilities.
• Oversee the process of identifying, categorizing, and addressing issues with IoT systems globally to ensure efficient resolution.
• Collaborate with regional managers to ensure local practices align with global standards through regular communication and coordination.
• Monitor the effectiveness of IoT systems and triage processes, working with regional managers to identify areas for improvement.
• Stay updated on regulatory changes and implement necessary adjustments to ensure compliance with relevant standards and regulations.

Triage Flow Management:

• Work closely with the Global Service Manager ensuring global triage flow consistency, ensuring issues are prioritized and addressed promptly.
• Work closely with internal Microsoft teams and external partners to ensure smooth triage and issue resolution processes.
• Implement and continuously improve industry standards for triage and issue management.

SLA & General Compliance:

• Ensure global SLA compliance for suppliers, vendors, and contractors, addressing any deviations.
• Track and report on SLA performance metrics, providing regular reports to identify trends and areas for improvement.
• Identify the root cause of SLA breaches, implement corrective actions, and prevent future occurrences.
• Serve as a point of contact between the IoT team and the GBSO Compliance Team, ensuring all compliance-related issues are addressed.

Issue Resolution:

• Manage the process of identifying and resolving issues with IoT systems and devices, overseeing helpdesk support.
• Handle warranty-related matters and ensure compliance with warranty terms and conditions.
• Ensure all issue resolutions comply with relevant standards and regulations.

Standards and Development:

• Develop and implement global standards for IoT systems to ensure consistency and efficiency.
• Create and maintain knowledge base articles that align with process flows and triage efforts.
• Oversee engagement with integrators to ensure adherence to established standards.
• Develop and maintain compliance documentation to ensure adherence to global standards.

Process Flow Management Tools:

• Implement and manage process flow management tools to optimize workflows and enhance efficiency.
• Create and deliver team presentations that provide an overview of process management, ensuring all team members are aligned and informed.

SharePoint Structure Management:

• Oversee the structure and management of SharePoint sites to ensure efficient document storage, retrieval, and compliance with organizational policies.

Qualifications:

• Proven experience in managing global IoT systems.
• Strong understanding of SLA compliance, supplier contracts, and RACI matrices.
• Excellent project planning and management skills.
• Ability to work collaboratively with regional managers and external partners.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Experience with process flow management tools and creating team presentations.
• Proficiency in SharePoint structure management.

Preferred Qualifications:

• Experience in a similar role within a large, global organization.
• Knowledge of industry standards and best practices for IoT systems.
• Familiarity with regulatory compliance requirements for IoT systems.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Job Title: Data Center Technician III (Contractor)
Location: USA - GA - Atlanta

What this Job Entails: 

The Data Center Technician III is responsible for the installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.

Scope: 

• Works on assignments that require considerable judgment  and initiative. Makes recommendations for solutions

• Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members.

Your Roles and Responsibilities:

• Responsible for installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center. 

• Confirm and label devices, rack and cables.

• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.

• Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Excellent verbal and written communication skills in English

• Ability to respond to any On-Call request within 1 hour, while on-call. 

• Experience cabling systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards 

• Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber

• Proven ability to adapt to changing priorities, conditions, and circumstances 

• Strong organization skills

• Working knowledge of computer hardware 

• Understanding of networking components and infrastructures 

• Knowledge of copper and fiber testers

• Excellent troubleshooting skills

• Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 

• Experience with cable management and knowledge of how to run fiber and copper in a data center 

• Knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies 

• Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified) 

• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. 

• Ability to learn new software

• Must provide own transportation to work locations 

Preferred Qualifications: 

Certifications in Data Center technologies are desired 

• Hands on experience in electrical, HVAC, and data center infrastructures

• Working knowledge of networking components and infrastructures, including Wi-Fi

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 

• Able to safely lift and move a minimum of fifty (50) pounds 

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

The Data Center Technician III is responsible for the installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.

Scope: 

• Works on assignments that require considerable judgment  and initiative. Makes recommendations for solutions

• Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members.

Your Roles and Responsibilities:

• Responsible for installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center. 

• Confirm and label devices, rack and cables.

• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.

• Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Excellent verbal and written communication skills in English

• Ability to respond to any On-Call request within 1 hour, while on-call. 

• Experience cabling systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards 

• Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber

• Proven ability to adapt to changing priorities, conditions, and circumstances 

• Strong organization skills

• Working knowledge of computer hardware 

• Understanding of networking components and infrastructures 

• Knowledge of copper and fiber testers

• Excellent troubleshooting skills

• Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 

• Experience with cable management and knowledge of how to run fiber and copper in a data center 

• Knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies 

• Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified) 

• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. 

• Ability to learn new software

• Must provide own transportation to work locations 

Preferred Qualifications: 

Certifications in Data Center technologies are desired 

• Hands on experience in electrical, HVAC, and data center infrastructures

• Working knowledge of networking components and infrastructures, including Wi-Fi

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 

• Able to safely lift and move a minimum of fifty (50) pounds 

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

Fiber Network Documentation Project Specialist

Job Description Scope:

• Documents, edits, modifies and manages fiber optic network assets.

• Document fiber connectivity, routes and power specs.

• Digitize and record all passive and active network elements .

Roles and Responsibilities:

• Document and manage fiber optic network assets for inside (CO/POP/ILA/Data Center) and outside plant (long haul) fiber networks.

• Enters/Review fiber, duct, and field infrastructure assets by reviewing design drawings, schematics, diagrams, and As-Builts into fiber optic network management software (OSPi, ArcGis, SmallWorld, etc).

• Validates design drawings by identifying, isolating, and resolving performance problems in relation to data entry for fiber optic network software.

• Enters proposed design changes and forced relocates, and once the work is complete ensures field data aligns and MAC activity is properly memorialized in the system.

• Use of related industry software to include  Visio, Google Earth/Maps and Office software.

• Create OSP/ISP fiber paths and SR’s (splice records) to provide to the vendors to use for installation, maintenance, and troubleshooting.

• Document the companies data center and global Pop to Pop connectivity using internal customer tools

• Ensure splicing data integrity using internal customer tools and provide data checks and cable traces to the stakeholders.

• Analyze network data and provide feedback to other teams to help forecast for new projects while supporting network engineers,and field installation teams.

• Review vendors installation and  hand over documentation for accuracy in internal customer tools

• Create port reservations to facilitate active fiber/circuit deployments

• Participate in 24/7 support with other teams across the globe. Some weekend work may be required.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Qualifications

Required Qualifications/Skills:

• Working knowledge and experience with telecommunications construction techniques and engineering standards.

• knowledge of Fiber construction operations/management/provisioning.

• Proven ability to create building, spaces, rooms and racks, panels, cabling and spliced cables.

• Ability to create duct systems, enclosures, splice capsules, trays, cables and splices.

• Experience with identifying issues in the field that would have a potential to impact network design.

• Strong G-Suite skills

• Ability to interface with telecommunications vendors

• Excellent communication skills (verbal, written, documentation).

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Fiber Network Documentation Project Specialist

Job Description Scope:

• Documents, edits, modifies and manages fiber optic network assets.

• Document fiber connectivity, routes and power specs.

• Digitize and record all passive and active network elements .

Roles and Responsibilities:

• Document and manage fiber optic network assets for inside (CO/POP/ILA/Data Center) and outside plant (long haul) fiber networks.

• Enters/Review fiber, duct, and field infrastructure assets by reviewing design drawings, schematics, diagrams, and As-Builts into fiber optic network management software (OSPi, ArcGis, SmallWorld, etc).

• Validates design drawings by identifying, isolating, and resolving performance problems in relation to data entry for fiber optic network software.

• Enters proposed design changes and forced relocates, and once the work is complete ensures field data aligns and MAC activity is properly memorialized in the system.

• Use of related industry software to include  Visio, Google Earth/Maps and Office software.

• Create OSP/ISP fiber paths and SR’s (splice records) to provide to the vendors to use for installation, maintenance, and troubleshooting.

• Document the companies data center and global Pop to Pop connectivity using internal customer tools

• Ensure splicing data integrity using internal customer tools and provide data checks and cable traces to the stakeholders.

• Analyze network data and provide feedback to other teams to help forecast for new projects while supporting network engineers,and field installation teams.

• Review vendors installation and  hand over documentation for accuracy in internal customer tools

• Create port reservations to facilitate active fiber/circuit deployments

• Participate in 24/7 support with other teams across the globe. Some weekend work may be required.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Qualifications

Required Qualifications/Skills:

• Working knowledge and experience with telecommunications construction techniques and engineering standards.

• knowledge of Fiber construction operations/management/provisioning.

• Proven ability to create building, spaces, rooms and racks, panels, cabling and spliced cables.

• Ability to create duct systems, enclosures, splice capsules, trays, cables and splices.

• Experience with identifying issues in the field that would have a potential to impact network design.

• Strong G-Suite skills

• Ability to interface with telecommunications vendors

• Excellent communication skills (verbal, written, documentation).

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Incident Response Analyst II - Client Onsite

Work Location: San Jose, CA

Full-Time / 100% On-Site - Normal Business Hours

Shifts: Flexible, including weekends, nights, and holidays

Overview:

We are seeking a dynamic and proactive Security and Systems Analyst to join our team at  Datacenter. This role is crucial for maintaining the security and integrity of our operations, with a focus on both physical security (30%) and system monitoring functions (70%). The ideal candidate will be adept at responding to incidents, conducting thorough investigations, and playing a key role in the continuous improvement of our security measures.

Key Responsibilities:

• Act as the first layer of defense in our security operations, focusing on quick detection, incident response, and thorough investigation of alerts 

• Facility alerts/Incidents to include

  • High humidity, High Temp, Power Failure/Fluctuations (Facility-Wide)

• Infrastructure alerts/alarms to include 

  • Intrusion Detection Systems (IDS) or Access Control Alerts, Server Performance or System Failure Alerts and Network Connectivity Failure

• Serve as the primary point of contact for all site-specific alerts and issues, taking command in the event of security incidents.

• Develop and implement strategies to enhance electronic surveillance and access control systems.

• Support program managers by facilitating security project deliverables and contributing to overall operational security and engineering initiatives.

• Prepare detailed incident reports, outlining analysis methodologies and results.

Basic Qualifications:

• Minimum of 3 years' experience in a command center, service center, or similar 24x7 operations center environment.

• Proficient in triaging multiple incidents, with the ability to prioritize based on risk and confidence levels.

• High proficiency in IT applications, with fast and accurate keyboard skills (minimum 25wpm).

• Basic understanding of technical elements related to security systems, including IP networks, servers, LAN/WAN.

• Excellent verbal and written communication skills, with the ability to work independently, meet goals, and maintain attention to detail.

• Demonstrated ability to interact effectively at all levels within the organization, including with clients, while being a collaborative team player.

• Basic knowledge of data protection policies, such as GDPR, and the importance of securing sensitive information.

Preferred Qualifications:

• Ability to work well under pressure, within time and budget constraints, to solve problems and complete security deliverables.

• Experience with security systems such as Lenel, Avigilon, SOAR, SAOS, Grafana, and familiarity with Genetec, AMAG, Software House, Hirsch, S2, and other ACS, VMS, IDS, and CCTV systems is highly desirable.

• Relevant working knowledge or certifications in the aforementioned systems will be considered a plus.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

 

IT Project Manager

Job Description: IT Project Manager

Position Summary:
We are seeking a highly skilled and experienced IT Project Manager to lead and deliver complex IT projects with a focus on network infrastructure, data center technologies, and iterative deployment methodologies. The ideal candidate will possess deep expertise in managing projects involving microwave networks, common facilities, network infrastructure, compute, storage, and associated tools. With a strong understanding of both waterfall and agile project management frameworks, the successful candidate will effectively drive project execution while ensuring alignment with organizational objectives.

Key Responsibilities:

• Lead and manage end-to-end IT projects, ensuring they are delivered on time, within scope, and within budget.

• Oversee projects related to network infrastructure (microwave, common facilities, and general network upgrades) and data center operations (compute, storage, and associated tools).

• Develop and maintain detailed project plans, including schedules, budgets, and resource allocation.

• Implement deployment strategies using an iterative approach to ensure smooth transitions and minimize disruptions.

• Coordinate cross-functional teams, including technical staff, vendors, and stakeholders, to ensure project success.

• Serve as the primary point of contact for all project-related communications, updates, and reporting.

• Monitor and mitigate project risks and issues, escalating as necessary to ensure successful outcomes.

• Drive adoption of best practices in project management methodologies, balancing waterfall and agile approaches based on project needs.

• Ensure compliance with organizational policies, standards, and regulatory requirements.

• Provide mentorship and guidance to junior project managers and team members.

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Minimum of 5 years of experience managing complex IT projects.

• Demonstrated expertise in network infrastructure (microwave, common facility, and general network solutions) and data center technologies (compute, storage, and tools).

• Strong knowledge of both waterfall and agile project management methodologies.

• Proven ability to lead iterative deployment strategies and manage multiple phases of project delivery.

• Excellent communication and stakeholder management skills.

• Strong problem-solving and analytical capabilities.

• Ability to work effectively in a fast-paced, collaborative environment.

Preferred Qualifications:

• Prior experience in utility or energy sector projects.

• Project Management Professional (PMP) certification.

• Agile certifications (e.g., Certified Scrum Master, SAFe).

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

IT Project Manager

Job Description: IT Project Manager

Position Summary:
We are seeking a highly skilled and experienced IT Project Manager to lead and deliver complex IT projects with a focus on network infrastructure, data center technologies, and iterative deployment methodologies. The ideal candidate will possess deep expertise in managing projects involving microwave networks, common facilities, network infrastructure, compute, storage, and associated tools. With a strong understanding of both waterfall and agile project management frameworks, the successful candidate will effectively drive project execution while ensuring alignment with organizational objectives.

Key Responsibilities:

• Lead and manage end-to-end IT projects, ensuring they are delivered on time, within scope, and within budget.

• Oversee projects related to network infrastructure (microwave, common facilities, and general network upgrades) and data center operations (compute, storage, and associated tools).

• Develop and maintain detailed project plans, including schedules, budgets, and resource allocation.

• Implement deployment strategies using an iterative approach to ensure smooth transitions and minimize disruptions.

• Coordinate cross-functional teams, including technical staff, vendors, and stakeholders, to ensure project success.

• Serve as the primary point of contact for all project-related communications, updates, and reporting.

• Monitor and mitigate project risks and issues, escalating as necessary to ensure successful outcomes.

• Drive adoption of best practices in project management methodologies, balancing waterfall and agile approaches based on project needs.

• Ensure compliance with organizational policies, standards, and regulatory requirements.

• Provide mentorship and guidance to junior project managers and team members.

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Minimum of 5 years of experience managing complex IT projects.

• Demonstrated expertise in network infrastructure (microwave, common facility, and general network solutions) and data center technologies (compute, storage, and tools).

• Strong knowledge of both waterfall and agile project management methodologies.

• Proven ability to lead iterative deployment strategies and manage multiple phases of project delivery.

• Excellent communication and stakeholder management skills.

• Strong problem-solving and analytical capabilities.

• Ability to work effectively in a fast-paced, collaborative environment.

Preferred Qualifications:

• Prior experience in utility or energy sector projects.

• Project Management Professional (PMP) certification.

• Agile certifications (e.g., Certified Scrum Master, SAFe).

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails:

The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. 

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Participate in installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
• Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
• Ensure that SLAs and daily deliverables are met including ticket updates
• Upload Crestron control programs to control processors and work with remote program team on control system certification.
• Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
• Follow all policies, standards or safety guidelines that client requires
• Engage in problem solving and troubleshooting of any issue that may arise during an installation.
• Perform equipment setups, breakdowns and troubleshoot issues during events.
• Perform all necessary pre-event checks as required.
• Liaise with cross-functional teams and internal users before and during events.
• Interface with end users and vendors to address requests and requirements.
• Identify and solve issues that impact client conference rooms.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Ability to think and work independently
• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
• Excellent written and oral communication skills and strong customer service skills
• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
• Ability to work day, evening or weekend shifts and travel to support a distant event if required
• Must have valid driver’s license and safe driving record

Preferred Qualifications: 

• Various certifications 

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time

• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

• Must have ability to climb ladder, scaffolding or transported by lifts

• Must have the ability to drive/operate a vehicle in a safe manner

• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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The Circuit Provision Engineer will be responsible for managing network incidents, troubleshooting Edge/IP network issues and circuit ordering/verification. This role requires a proactive individual who can handle a dynamic environment and ensure operational excellence in managing circuits and network reliability.

SoftSkills:

• Attention to Detail: Maintains high accuracy and thoroughness in managing tasks and identifying potential issues.

• Effective Communication: Clearly articulates ideas and information to diverse audiences, including technical and non-technical stakeholders.

• Problem-Solving Mindset: Approaches challenges analytically and creatively, remaining calm under pressure to develop practical solutions.

• Collaboration: Works seamlessly with cross-functional teams and external vendors, fostering a cooperative and inclusive environment.

• Adaptability: Thrives in dynamic, fast-paced environments, adjusting priorities and strategies to meet evolving needs.

• Independence: Demonstrates initiative and accountability, capable of driving work forward with minimal supervision.

• Time Management: Efficiently prioritizes and completes tasks within deadlines, maintaining focus on key objectives.

• Proactive Approach: Anticipates potential challenges and acts decisively to prevent issues or delays.

System & Tools Used: 

Network Management & Monitoring Tools:

• SolarWinds, Zabbix, Grafana: For network performance monitoring and troubleshooting.

• Cisco DNA Center: Advanced network management platform.

Incident Communication & Alerting:

• Everbridge, PagerDuty: For real-time alerting and incident management.

ISP / Vendor Portals:

• Tools for managing circuits and service requests with ISPs (e.g., AT&T Business, Verizon Enterprise).

Ticketing & Workflow Management Systems:

• Jira, ServiceNow (SNOW), BMC Remedy: For ticket tracking and IT service management.

Collaboration & Documentation Tools:

• Confluence, Slack / Microsoft Teams: For collaboration and documentation.

Command-Line Tools for Network Diagnostics:

• Ping, Traceroute, Nslookup, Wireshark: For network troubleshooting and analysis.

Key experience Focus Areas: (Must haves)

Network Troubleshooting Expertise:

• Hands-on experience diagnosing and resolving Edge and IP network issues, including routing, switching, and connectivity problems.

• Proficiency in troubleshooting IP networks, with practical knowledge of protocols such as BGP, OSPF, MPLS, and VPNs.

• Familiarity with network edge devices, including firewalls, routers, and switches.

Incident Management Skills:

• Strong background in incident handling, ticket management, and escalation processes.

• Ability to analyze and resolve high-impact incidents effectively, particularly in time-sensitive scenarios.

• Experience conducting root cause analysis (RCA) for recurring issues and recommending process or configuration improvements.

Technical Proficiency:

• Knowledge of circuit provisioning processes and experience working with ISPs.

• Proficiency in using network monitoring and incident management tools such as SolarWinds, Splunk, or ServiceNow.

• Practical experience using command-line tools for network diagnostics (e.g., ping, traceroute, nslookup).

Potential keywords: CCNA, CCNP (Cisco certifications), CompTIA Network+IP Networking, Edge Networking, Routing Protocols: BGP, OSPF, MPLS, VPN, Network Troubleshooting, Layer 2/Layer 3 Networking

Potential other job titles: Network Engineer, IP Network Engineer, Edge Network Engineer, Network Support Engineer, Network Operations Engineer, NOC Engineer (Network Operations Center), Incident Response Engineer (Networking), Network Troubleshooting Engineer, Circuit Provisioning Engineer

Other random notes:

• The role requires flexibility, including the ability to provide after-hours support when necessary

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Data Center Engineer III will be heavily involved in the design of the datacenter collocations, infrastructure hardware, and provide technical consultations. The incumbent will build/create all drawings for datacenter POP’s and develop/write Scopes of Work (SOW) for new POP builds. The Data Center Engineer will create detailed installation MOP’s (Method of Procedure) for multiple types of optical transport and switching equipment, overheads (fiber raceway, ladder, basket) and power AC/DC. The incumbent will also communicate with all departments and provide tech support for Network Engineers.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Deploying, configure, and support a large-scale production and corporate network and server infrastructure in data centers and Point of Presence (POP) sites.

• Calculate and document equipment power requirements and work with Engineering, Facilities Operations, and/or collocation vendors to meet these requirements.

• Manage project timelines to support network turn-up within expected completion intervals.

• Responsible for asset management of networking gear in datacenter and POP sites.

• Contribute to documentation, automation and processes as they evolve.

• Create network and server rack face elevations, floor plans, wiring diagrams, and detailed port maps for new deployments and documentation.

• Create statements of work for vendors at the POP sites.

• Create cage and rack designs and understand the overall needs of POP infrastructure.

• Document and follow RMA processes and procedures for all relevant vendors.

• Assist in following, improving, and implementing data center and POP best practices.

• Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Understanding of Data center practices (i.e. cable routing, calculating power usage and cooling).

• Familiarity with creating As-Built drawings for Datacenter POPs and creating the 3rd module on DC-CAD

• Knowledge of how to build/create SOW’s for new POP builds

• Understanding of field-based work in POPs, carrier hotels, or Central Office environments.

• Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies.

• Excellent communication skills, should be able to work with carriers/vendors

• Understanding of importance of dealing with service providers and colocation facilities

• Ability to work within a global team in a fast-paced and dynamic environment with limited supervision

• Strong attention to detail with excellent time management and organization skills

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Overview: We are looking for a proactive and skilled IT Support Specialist to join our team. This individual will be responsible for providing end-user support, troubleshooting IT issues, managing IT inventory, and supporting audiovisual (AV) operations. The ideal candidate will possess a strong technical background, excellent problem-solving abilities, and a customer-focused approach to support.

Key Responsibilities:

Support Request Monitoring and Communication:

• Monitor support request communication channels and provide live assistance to end users.
• Efficiently log and resolve support requests related to employee and office equipment.

IT Inventory Management:

• Manage IT inventory including organized storage, inventory tracking, onboarding and offboarding of employees, and vendor liaison.
• Oversee break-fix resolution and ensure timely maintenance of equipment.

AV Operations and Support:

• Ensure conference room readiness and provide routine maintenance for AV equipment.
• Manage AV break-fix resolution, hardware installations/updates, and vendor relations.
• Assist with live event support and troubleshooting to ensure seamless AV operations.

Network Support and Troubleshooting:

• Perform troubleshooting for network connectivity issues (wired and wireless) and provide smart hands to facilitate incident resolution.
• Collaborate with network engineers for escalations and improvements.

End-User Support:

• Provide comprehensive technical assistance for hardware, software, operating systems (OS), applications, and connectivity issues.
• Offer timely resolution of technical problems to ensure end-user satisfaction.

Device and User Onboarding:

• Support the setup and configuration of new devices, ensuring a smooth onboarding experience for new employees.
• Configure iOS and macOS devices, including email setup, application installations, and security compliance with company policies.

Service Request Management:

• Handle IT service requests and incidents through a ticketing system.
• Ensure timely resolution and high user satisfaction with minimal downtime.

Network Printer Support:

• Troubleshoot and resolve network printer issues, including setup, configuration, and connectivity problems.

Monitor Support:

• Diagnose and resolve issues with user monitors, including display problems, connectivity issues, and hardware malfunctions.

IT Asset Management:

• Track and manage IT assets, including allocation, returns, and disposal.
• Maintain accurate documentation and reporting related to IT inventory.

Break/Fix and Troubleshooting:

• Diagnose and resolve hardware and software issues across desktops, laptops, printers, and network devices.
• Provide solutions for malfunctioning or damaged equipment and maintain detailed records within the ticketing system.

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What this Job Entails:

The AV Technician I will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician I will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. 

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.

• Help perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.

• Ensure that SLAs and daily deliverables are met including ticket updates

• Upload Crestron control programs to control processors and work with remote program team on control system certification.

• Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.

• Follow all policies, standards or safety guidelines that client requires

• Assist with problem solving and troubleshooting of any issue that may arise during an installation.

• Perform equipment setups, breakdowns and troubleshoot issues during events.

• Perform all necessary pre-event checks as required.

• Help liaise with cross-functional teams and internal users before and during events.

• Interface with end users and vendors to address requests and requirements.

• Assist in identifying and solving issues that impact client conference rooms.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• Ability to think and work independently

• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment

• Excellent written and oral communication skills and strong customer service skills

• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings

• Ability to work day, evening or weekend shifts and travel to support a distant event if required

• Must have valid driver’s license and safe driving record

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time

• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

• Must have ability to climb ladder, scaffolding or transported by lifts

• Must have the ability to drive/operate a vehicle in a safe manner

• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

The Field Service Technician plays an important role in enabling a seamless user experience.Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment. Field Service Technicians are the backbone of front-line user support, ensuring that conference rooms are well-maintained and behind-the-scenes user setups are flawlessly executed. Beyond their technical duties, Field Service Technicians focus on

fostering strong relationships with users, understanding their needs, and ensuring their satisfaction. They will support Astreya's ever-expanding customer base and ensure a consistently high-quality user support experience. The successful candidate will be familiar with industry best practices and willing to go above and beyond for our clients.

Scope:

Provide end-to-end onsite and remote user support, ensuring high-quality solutions and user experiences.

Manage inventory, assets, and e-recycling, utilizing data management software for accuracy and workflow efficiency.

Diagnose hardware issues, support AV equipment, and collaborate across teams to ensure smooth operations and customer satisfaction.

Primary Responsibilities:

User Support: Provide end-to-end onsite and remote user support on service requests raised by clients. Use logic and reasoning to identify alternative solutions, conclusions, or approaches to

solving problems and deliver the best possible solutions resulting in a high quality user experience.

Inventory & Asset Management: Handle inventory and asset management and e-recycling. Utilize Inventory Data management software to maintain inventory accuracy and workflow. Deploy and recover assets and accessories. Assist in Workstation dressing and other asset management racks and locations.

Hardware Support & Management: Diagnose and resolve hardware issues. Support product lifecycle management activities, tracking and managing inventory, e-recycling of hardware.

Room & Audio Equipment Support: Support a complex and fast paced environment focused on video conference rooms and ensure audio and visual quality, troubleshooting any issues and requests that may arise. Participate in installing AV equipment and displays.

Ticket Management: Ensure assigned request tickets for support are prioritized and completed in a timely manner. Handle tasks related to order tracking, hardware deployment, and user setup, which may be tracked through ticketing systems. Use the defined ITSM System to properly manage your work related to defined service activities.

Issues Escalation: Effectively document and escalate issues which cannot be resolved within the Service Level Agreements (SLAs). Proactively communicate to your supervisor when you encounter errors in documented support procedures. Adhere to incident management, problem management, change management, and knowledge management best practices.

Collaboration: Participate in cross team/site collaboration used to share service knowledge, isolate potential problems and ensure the consistent delivery of defined service activities. Collaborate within the broader IT customer experience team, as well as extended IT organization to ensure the highest level of customer support and experience.

Customer Experience: Ensure positive user experience and customer satisfaction through smooth working operations and effective work management. Enable the success of your peers and teammates. Complete other duties as assigned.

Required Qualifications/Skills:

High school diploma or general education degree (GED) and 1 to 2 years’ related experience and/or training in IT Services; or equivalent combination of education and experience.

Strong knowledge in policies and procedures related to requested support activities.

Capable of understanding customer needs and providing a high level of interaction, ensuring customer satisfaction.

Proactive in mastering all aspects of service delivery processes, communication, and the quality of your work.

Facilitate and promote a team culture which encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the service program.

Provide general IT support within a high volume and fast-paced technology environment.

Possess the ability to assist with a variety of basic technical issues, including but not limited to applications, hardware, mobile technologies.

Strong working knowledge of Microsoft Windows 11, Mac OS X, Linux Fundamentals, Hardware

Level troubleshooting, Hardware Installation, Upgrades.

Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.)

Knowledge of hardware (desktop/laptop) deployment methods using image deployment tools.

Ability to quickly diagnose, organize, and prioritize competing deadlines and properly set service expectations with clients.

Time Management: Must possess strong time management skills to prioritize tasks effectively, meet deadlines, and deliver exceptional customer support

Preferred Qualifications:

Active listening and detail oriented to perform and document your work

Enjoy working with collaborative individuals and understand that you are in a customer-facing support role.

Strive to deliver a high-quality user support experience.

Excellent written and verbal communications are second to none.

Self-motivated and the ability to execute tasks and handle Commitment to excellence time sensitive situations

Other Requirements:

This role requires weights of 50lbs/22kg to be regularly lifted

Strong Communication Skills, Written and Verbal English required.

This is an office based role, it requires the successful candidate to be on site during working hours.

Health & Safety Requirements:

Must conduct work activities in accordance with all applicable Environmental, Health & Safety regulations and rules. Additionally, will follow all Astreya’s Health & Safety Program, Code of Conduct, and client Health & Safety rules at all times.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Maintains and monitors project plans, project schedules, work hours and expenditures.

• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular reports as required.

• Assists with identifying trends or recurring problems and escalates to management for resolution.

• Assists with locating and defining new process improvement opportunities.

• Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Experience working with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Previous experience with ticketing systems and/or project management system

• Understanding of or previous experience in a technology driven environment

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Security Engineer II is responsible for protecting technological assets by establishing and enforcing system and network access controls. The Security Engineer will focus on the delivery of core security improvements and operations. This will include the management of firewalls, vulnerability assessments review and remediation, encryption methodologies, systems and network security.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Participates in the planning, design and build of security architectures

• Engages in the implementation of network and computer security and ensures compliance with corporate cybersecurity policies and procedures

• Monitors cybersecurity requirements for local area networks (LANs), wide area networks (WANs), virtual private networks (VPNs), routers, firewalls, and related network devices. 

• Performs security assessments of applications and systems using penetration and vulnerability testing and risk analysis 

• Participates in configuration and installation of firewalls and intrusion detection systems

• Implements software fixes (patches) to remove system vulnerabilities

• Responds immediately to cybersecurity-related incidents and assists with providing a thorough post-event analysis 

• Helps to investigate intrusion incidents and conducts forensic investigations

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and at least 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• System implementation, installation, and disaster recovery planning experience

• Understanding and working knowledge of various routing protocols 

• Familiarity with enterprise routers, switches, and web load balancers

• Knowledgeable about maintaining highly available and highly secure networks

Preferred Qualifications: 

• CompTIA Security+ certification

• 6+ years of experience in IT systems or infrastructure support roles

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Software Engineer designs, develops, troubleshoots and debugs software programs for enhancements and new products. They will also develop software and tools in support of design, infrastructure and technology platforms.

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their specialty

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Provide administration, development, and application support for end users 

• Design, develop, code, test and debug system software

• Design and implement software of embedded devices and systems from requirements to deployment

• Review code and design

• Configure and integrate third-party software components and technologies

• Perform root cause analysis of network, operating system, and other issues related to how technical solutions operate in customer environments

• Address and resolve esclataed software bugs and bug reproduction requests; logging of all incidents and requests; engaging other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility

• Provide limited after hours and on-call support as needed

• Engage in review and development of test documentation

• Work with stakeholders and cross-functional teams on projects and initiatives

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Experience working with various development programs

• Ability to quickly learn customer support processes, tools and techniques

• Understanding of how to configure third-party software components and technologies 

• Ability to perform root cause analysis of network, operating system, and other issues 

• Excellent communication skills in English (both speaking and writing)

• Ability to collaborate and work remotely including use of communication tools

• Ability to multi-task and self-organize including prioritization of activities

• Experience using monitoring systems 

• Attention to detail 

Preferred Qualifications: 

• Familiarity with system administration 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Job Summary

We are seeking an experienced Full Stack Engineer with a minimum 5 years of expertise in Core Java development on Cloud environment. The ideal candidate should possess a deep understanding of Full Stack development using Java, REST APIs, and Containerization in Cloud AWS and GCP environments. 

Roles & Responsibilities:

• Design, build, and maintain full-stack internal tooling and platforms that improve engineering productivity and automation.

• Develop and support RESTful APIs, microservices, and front-end interfaces that integrate with both third-party and custom-built tools.

• Operates in cloud-based infrastructure across GCP, AWS, and Azure.

• Implement and support Kubernetes-based containerization workflows, including service deployment and resource optimization.

• Own the full lifecycle of systems—from requirements gathering to deployment and post-release support.

• Troubleshoot performance and reliability issues across the stack and work on platform hardening.

• Collaborate with product owners, site reliability engineers, and developers to continuously improve platform usability and reliability.

• Contribute to architectural decisions, technical design reviews, and code reviews; mentor junior team members where applicable.

Qualifications:

• 5+ years of experience in software engineering and Cloud platform operations in a large-scale or enterprise environment.

• Strong programming skills in Java (preferred), with experience in Spring Boot or similar frameworks. Bonus for front-end experience (React, Angular, or similar).

• Experience designing, deploying, and managing application in Kubernetes and Dockerized environments.

• Solid background in multi-cloud architecture and automation across GCP, AWS, or Azure.

• Familiarity with internal developer platforms and tools like JIRA, GitHub, Artifactory, SonarQube, and related systems.

• Comfortable with monitoring/logging stacks (e.g., Prometheus, Grafana, ELK, or similar).

• Strong debugging and problem-solving skills across distributed systems, APIs, and infrastructure layers.

• Ability to translate platform needs into maintainable, performant code and configuration.

• Excellent communication skills with the ability to work across engineering and infrastructure domains.

View Job On WorkDay

What this Job Entails: 

The Software Engineer designs, develops, troubleshoots and debugs software programs for enhancements and new products. They will also develop software and tools in support of design, infrastructure and technology platforms.

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their specialty

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Provide administration, development, and application support for end users 

• Design, develop, code, test and debug system software

• Design and implement software of embedded devices and systems from requirements to deployment

• Review code and design

• Configure and integrate third-party software components and technologies

• Perform root cause analysis of network, operating system, and other issues related to how technical solutions operate in customer environments

• Address and resolve esclataed software bugs and bug reproduction requests; logging of all incidents and requests; engaging other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility

• Provide limited after hours and on-call support as needed

• Engage in review and development of test documentation

• Work with stakeholders and cross-functional teams on projects and initiatives

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Experience working with various development programs

• Ability to quickly learn customer support processes, tools and techniques

• Understanding of how to configure third-party software components and technologies 

• Ability to perform root cause analysis of network, operating system, and other issues 

• Excellent communication skills in English (both speaking and writing)

• Ability to collaborate and work remotely including use of communication tools

• Ability to multi-task and self-organize including prioritization of activities

• Experience using monitoring systems 

• Attention to detail 

Preferred Qualifications: 

• Familiarity with system administration 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails:

The Network Deployment Engineer II will design, develop, build and test systems and products based on optic, photonic and laser technologies. The position will interact with device, hardware and software design teams to assist in overall development of optical systems. The position will be responsible for specifying, selecting and qualifying active and passive optical components. The role will also assist with developing and benchmarking system performance models, developing and assisting with implementing test procedures and/or evaluating and selecting appropriate test instrumentation.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Deploy, configure, and support a large-scale production and corporate network and server infrastructure in data centers and Point of Presence (POP) sites throughout the assigned region

• Calculate and document equipment power requirements and work with Engineering, Facilities Operations, and/or collocation vendors to meet these requirements

• Participate in project timelines to support network turn-up within expected completion intervals

• Responsible for asset management of networking gear in datacenter and POP sites

• Proactively contribute to documentation, automation and processes as they evolve

• Create network and server rack face elevations, floor plans, wiring diagrams, and detailed port maps for new deployments and documentation

• Create statements of work for vendors at the POP sites

• Prepare cage and rack designs, and understand the overall needs of POP infrastructure

• Document and follow RMA processes and procedures for all relevant vendors

• Follow, improve, and implement data center and POP best practices

• Provide necessary escalations to higher support tier; assist Sales and Customer Support with technical operations, and work with internal departments to ensure customer satisfaction

• Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network

• Use internal tools and scripts to configure, monitor, and repair servers and network equipment

• Detect and diagnose various error/failure conditions across an array of server types

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Must have an understanding of data center network architecture and common issues related to data center networks

• Knowledgeable in data center practices (i.e. cable routing, calculating power usage and cooling)

• Experience with field-based work in POPs, carrier hotels, or central office environments

• Experience with enterprise and service provider network hardware platforms and architectures, including data center switching platforms

• Must have a sound and in-depth understanding of IP technologies such as MPLS, BGP, RSVP-TE, IS-IS

• Basic understanding of transmission technology and circuit troubleshooting techniques

• Solid understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies

• Proficiency in various operating systems

• Ability to capture and analyze traffic

• Solid understanding of queue management for tasks and incidents, vendor engagement, and escalation and participation in ongoing POPs deployment projects

• Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem solving abilities under pressure

• Excellent communication skills

• Experience in dealing with service providers and colocation facilities around the world

• Ability to work within a global team in a fast-paced and dynamic environment with limited supervision

• Strong attention to detail with excellent time management and organization skills

• 20% to 50% of travel required

Preferred Qualifications: 

• Understanding of various scripting languages is strongly desired

• Certification such as CCNA, JNCIA, RHCT, or equivalent experience

Physical Demand & Work Environment:

• Must have the ability to lift/move 30-40 lbs.

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

We are seeking a highly technical and execution-focused Technical Project Manager (TPM) to lead complex network deployment and operational initiatives across engineering lab environments. This role bridges deep technical knowledge with project management expertise, driving lab migrations, testbed deployments, and network infrastructure changes at scale.

The ideal candidate has strong experience with IP networking, routing/switching/tunneling protocols, and infrastructure operations in highly dynamic environments. You will coordinate across engineering, deployment, and operations teams—ensuring projects are scoped accurately, executed effectively, and aligned with lab testing and automation goals.

Scope of Role:

• Owns the planning, coordination, and delivery of network deployment and operational projects across global engineering labs

• Combines hands-on technical network experience with structured project management methodologies

• Partners closely with network engineers, deployment teams, Smart Hands, and cross-functional stakeholders to deliver highly available, flexible lab environments

• Tackles ambiguity with strong analytical skills and an execution-first mindset

Key Responsibilities:

• Lead and manage technical project lifecycle for network testbed deployments, lab migrations, and infrastructure upgrades

• Partner with engineering teams to define requirements for network topology, routing, switching, tunneling, and security configurations (VXLAN, EVPN, ACLs, etc.)

• Develop and maintain detailed project plans, resource schedules, risk logs, and milestone tracking

• Coordinate Smart Hands and field resources for onsite deployments, including site access, task execution, and equipment logistics

• Ensure delivery of properly configured and validated testbeds, integrating mobile devices, switches, routers, Linux-based systems, and cellular equipment

• Drive coordination of hardware installs, cabling, and logical connectivity validation in lab environments

• Monitor and manage technical tickets, escalations, and post-deployment validation tasks

• Oversee equipment logistics, rack planning, device staging, and decommissioning efforts

• Identify and implement opportunities for automation, documentation, and process improvement

• Deliver recurring status updates, stakeholder reporting, and metrics tracking for leadership

• Collaborate with operations teams to ensure monitoring, troubleshooting, and issue management practices are integrated into project outcomes

Required Technical Qualifications:

• 8+ years of experience in network engineering, lab deployments, or infrastructure project management

• Strong understanding of IP networking, routing and switching protocols (BGP, OSPF, IS-IS, MPLS, VXLAN, EVPN)

• Experience in both deployment and operations environments, including hands-on troubleshooting of escalated issues

• Familiarity with configuring network hardware across multi-vendor environments (Cisco, Juniper, Arista, etc.)

• Working knowledge of structured cabling, fiber-optic design, power planning, and rack integration in lab or data center environments

• Experience coordinating Smart Hands or field engineers and managing physical site access and task assignments

• Comfortable working with Linux systems and scripting/automation (Python, Bash)

• Strong understanding of lab infrastructure support, including test equipment, storage, compute, and monitoring tools

• Experience with project/ticketing tools such as Jira, ServiceNow, Smartsheet, or equivalent

• Excellent written and verbal communication skills, with the ability to present technical content to diverse audiences

Preferred Qualifications:

• Experience in engineering lab environments or hardware qualification labs

• Network certifications (CCNP, JNCIS, RHCSA, or equivalent)

• Familiarity with Optical Transport Networks and hardware-level deployments

• Experience with automation frameworks, API integrations, or test validation scripting

• Bachelor’s degree in Computer Engineering, Computer Science, or related technical discipline

Work Environment & Physical Requirements:

• Primarily office-based, with occasional onsite presence in engineering lab environments

• Flexibility to work across time zones for global coordination

• Must be able to communicate and collaborate effectively across technical and operational teams

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

View Job On WorkDay

Overview:
The Field Service Technician plays an important role in enabling a seamless user experience.Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment. Field Service Technicians are the backbone of front-line user support, ensuring that conference rooms are well-maintained and behind-the-scenes user setups are flawlessly executed. Beyond their technical duties, Field Service Technicians focus on fostering strong relationships with users, understanding their needs, and ensuring their satisfaction.They will support Astreya's ever-expanding customer base and ensure a consistently high-quality user support experience. The successful candidate will be familiar with industry best practices and willing to go above and beyond for our clients.
 

Scope:
● Provide end-to-end onsite and remote user support, ensuring high-quality solutions and user experiences.
● Manage inventory, assets, and e-recycling, utilizing data management software for accuracy and workflow efficiency.
● Diagnose hardware issues, support AV equipment, and collaborate across teams to ensure smooth operations and customer satisfaction.
 

Primary Responsibilities:
● User Support: Provide end-to-end onsite and remote user support on service requests raised by clients. Use logic and reasoning to identify alternative solutions, conclusions, or approaches to solving problems and delivering the best possible solutions resulting in a high quality user experience.
● Inventory & Asset Management: Handle inventory and asset management and e-recycling. Utilize Inventory Data management software to maintain inventory accuracy and workflow. Deploy and recover assets and accessories. Assist in Workstation dressing and other asset management racks and locations.
● Hardware Support & Management: Diagnose and resolve hardware issues. Support product lifecycle management activities, tracking and managing inventory, e-recycling of hardware.
● Room & Audio Equipment Support: Support a complex and fast paced environment focused on video conference rooms and ensure audio and visual quality, troubleshooting any issues and requests that may arise. Participate in installing AV equipment and displays.
● Ticket Management: Ensure assigned request tickets for support are prioritized and completed in a timely manner. Handle tasks related to order tracking, hardware deployment, and user setup, which may be tracked through ticketing systems. Use the defined ITSM System to properly
manage your work related to defined service activities.
● Issues Escalation: Effectively document and escalate issues which cannot be resolved within the Service Level Agreements (SLAs). Proactively communicate to your supervisor when you encounter errors in documented support procedures. Adhere to incident management, problem management, change management, and knowledge management best practices.
● Collaboration: Participate in cross team/site collaboration used to share service knowledge, isolate potential problems and ensure the consistent delivery of defined service activities.Collaborate within the broader IT customer experience team, as well as extended IT organization to ensure the highest level of customer support and experience.
● Customer Experience: Ensure positive user experience and customer satisfaction through smooth working operations and effective work management. Enable the success of your peers and teammates.
● Complete other duties as assigned.

Required Qualifications/Skills:
● High school diploma or general education degree (GED) and 1 to 2 years’ related experience and/or training in IT Services; or equivalent combination of education and experience.
● Strong knowledge in policies and procedures related to requested support activities.
● Capable of understanding customer needs and providing a high level of interaction, ensuring customer satisfaction.
● Proactive in mastering all aspects of service delivery processes, communication, and the quality of your work.
● Facilitate and promote a team culture which encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the service program.
● Provide general IT support within a high volume and fast-paced technology environment.
● Possess the ability to assist with a variety of basic technical issues, including but not limited to applications, hardware, mobile technologies.
● Strong working knowledge of Microsoft Windows 11, Mac OS X, Linux Fundamentals, HardwareLevel troubleshooting, Hardware Installation, Upgrades.
● Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.)
● Knowledge of hardware (desktop/laptop) deployment methods using image deployment tools.
● Ability to quickly diagnose, organize, and prioritize competing deadlines and properly set service expectations with clients.
● Time Management: Must possess strong time management skills to prioritize tasks effectively, meet deadlines, and deliver exceptional customer support
 

Preferred Qualifications:
● Active listening and detail oriented to perform and document your work
● Enjoy working with collaborative individuals and understand that you are in a customer-facing support role.
● Strive to deliver a high quality user support experience.
● Excellent written and verbal communications are second to none.
● Self-motivated and the ability to execute tasks and handle time sensitive situations
● Commitment to excellence
 

Other Requirements:
● This role requires weights of 50lbs/22kg to be regularly lifted
● Strong Communication Skills, Written and Verbal English required.
● This is an office based role, it requires the successful candidate to be on site during working hours.

Health & Safety Requirements:
● Must conduct work activities in accordance with all applicable Environmental, Health & Safety regulations and rules. Additionally, will follow all Astreya’s Health & Safety Program, Code ofConduct, and client Health & Safety rules at all times.

View Job On WorkDay

Overview:
The Field Service Technician plays an important role in enabling a seamless user experience.Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment. Field Service Technicians are the backbone of front-line user support, ensuring that conference rooms are well-maintained and behind-the-scenes user setups are flawlessly executed. Beyond their technical duties, Field Service Technicians focus on fostering strong relationships with users, understanding their needs, and ensuring their satisfaction.They will support Astreya's ever-expanding customer base and ensure a consistently high-quality user support experience. The successful candidate will be familiar with industry best practices and willing to go above and beyond for our clients.
 

Scope:
● Provide end-to-end onsite and remote user support, ensuring high-quality solutions and user experiences.
● Manage inventory, assets, and e-recycling, utilizing data management software for accuracy and workflow efficiency.
● Diagnose hardware issues, support AV equipment, and collaborate across teams to ensure smooth operations and customer satisfaction.
 

Primary Responsibilities:
● User Support: Provide end-to-end onsite and remote user support on service requests raised by clients. Use logic and reasoning to identify alternative solutions, conclusions, or approaches to solving problems and delivering the best possible solutions resulting in a high quality user experience.
● Inventory & Asset Management: Handle inventory and asset management and e-recycling. Utilize Inventory Data management software to maintain inventory accuracy and workflow. Deploy and recover assets and accessories. Assist in Workstation dressing and other asset management racks and locations.
● Hardware Support & Management: Diagnose and resolve hardware issues. Support product lifecycle management activities, tracking and managing inventory, e-recycling of hardware.
● Room & Audio Equipment Support: Support a complex and fast paced environment focused on video conference rooms and ensure audio and visual quality, troubleshooting any issues and requests that may arise. Participate in installing AV equipment and displays.
● Ticket Management: Ensure assigned request tickets for support are prioritized and completed in a timely manner. Handle tasks related to order tracking, hardware deployment, and user setup, which may be tracked through ticketing systems. Use the defined ITSM System to properly
manage your work related to defined service activities.
● Issues Escalation: Effectively document and escalate issues which cannot be resolved within the Service Level Agreements (SLAs). Proactively communicate to your supervisor when you encounter errors in documented support procedures. Adhere to incident management, problem management, change management, and knowledge management best practices.
● Collaboration: Participate in cross team/site collaboration used to share service knowledge, isolate potential problems and ensure the consistent delivery of defined service activities.Collaborate within the broader IT customer experience team, as well as extended IT organization to ensure the highest level of customer support and experience.
● Customer Experience: Ensure positive user experience and customer satisfaction through smooth working operations and effective work management. Enable the success of your peers and teammates.
● Complete other duties as assigned.

Required Qualifications/Skills:
● High school diploma or general education degree (GED) and 1 to 2 years’ related experience and/or training in IT Services; or equivalent combination of education and experience.
● Strong knowledge in policies and procedures related to requested support activities.
● Capable of understanding customer needs and providing a high level of interaction, ensuring customer satisfaction.
● Proactive in mastering all aspects of service delivery processes, communication, and the quality of your work.
● Facilitate and promote a team culture which encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the service program.
● Provide general IT support within a high volume and fast-paced technology environment.
● Possess the ability to assist with a variety of basic technical issues, including but not limited to applications, hardware, mobile technologies.
● Strong working knowledge of Microsoft Windows 11, Mac OS X, Linux Fundamentals, HardwareLevel troubleshooting, Hardware Installation, Upgrades.
● Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.)
● Knowledge of hardware (desktop/laptop) deployment methods using image deployment tools.
● Ability to quickly diagnose, organize, and prioritize competing deadlines and properly set service expectations with clients.
● Time Management: Must possess strong time management skills to prioritize tasks effectively, meet deadlines, and deliver exceptional customer support
 

Preferred Qualifications:
● Active listening and detail oriented to perform and document your work
● Enjoy working with collaborative individuals and understand that you are in a customer-facing support role.
● Strive to deliver a high quality user support experience.
● Excellent written and verbal communications are second to none.
● Self-motivated and the ability to execute tasks and handle time sensitive situations
● Commitment to excellence
 

Other Requirements:
● This role requires weights of 50lbs/22kg to be regularly lifted
● Strong Communication Skills, Written and Verbal English required.
● This is an office based role, it requires the successful candidate to be on site during working hours.

Health & Safety Requirements:
● Must conduct work activities in accordance with all applicable Environmental, Health & Safety regulations and rules. Additionally, will follow all Astreya’s Health & Safety Program, Code ofConduct, and client Health & Safety rules at all times.

View Job On WorkDay

Job Title: Project Coordinator II - Network Operations (Temporary)
Location: USA - CA - Fremont

The Project Coordinator II supports execution of network operations initiatives across engineering, infrastructure, and field teams. This includes coordinating Smart Hands resources, managing site access approvals, and tracking logistics for network hardware and equipment. The role is critical in ensuring that both people and parts are in the right place at the right time to support lab or production deployments, migrations, and operational projects.

Scope:

• Coordinates moderately complex projects, resource scheduling, and logistical workflows

• Manages people access and part logistics across multiple regions and time zones

• Exercises sound judgment to resolve day-to-day blockers in coordination, access, or delivery

• Follows established procedures while recommending improvements for operational efficiency

Key Responsibilities:

• Maintain and track project schedules, milestones, and action items

• Coordinate on-site support (e.g., Smart Hands, vendors, regional techs) based on project needs

• Submit and track physical site access requests for internal and external personnel

• Liaise with facilities, security, and site leads to confirm and maintain proper access timing

• Track part logistics including shipments, deliveries, staging, and on-site handoffs

• Confirm parts are received and available prior to scheduled deployment or work

• Work with on-site points of contact (POCs) to ensure access, equipment, and prerequisites are aligned

• Provide weekly project updates, risks, and completion status to stakeholders

• Monitor ticketing queues and assist in reassigning, escalating, or following up on open tasks

• Document meeting outcomes, decisions, and follow-ups from project syncs

• Identify recurring issues related to access, scheduling, or logistics and escalate appropriately

• Contribute to continuous improvement of logistics, access, and project coordination workflows

• Assist PMs and SDMs with identifying KPIs and building reports or dashboards as needed

Required Qualifications/Skills:

• Associate’s degree or equivalent and 2–5 years of relevant experience in network operations, field coordination, or technical project support

• Experience coordinating physical access for Smart Hands, vendors, or on-site support staff

• Experience managing logistics and tracking parts shipments, deliveries, or hardware handoffs

• Strong communication and stakeholder engagement skills across distributed teams

• Proficiency with Google Workspace and Microsoft Excel

• Familiarity with ticketing and project tools (e.g., ServiceNow, Jira, Asana)

• Ability to manage multiple tasks and priorities while staying highly organized

• Proactive, dependable, and solutions-oriented

• Understanding of technical environments such as labs, data centers, or NOCs

Preferred Qualifications:

• Prior experience supporting network operations or hardware deployment projects

• Familiarity with access management tools and logistics workflows

• Background in a managed service provider (MSP) or large-scale infrastructure support environment

Physical Requirements & Work Environment:

• Ability to perform standard office tasks including computer work and video conferencing

• Flexibility to occasionally shift work hours to support global project teams

• Some roles may require movement across buildings or data center environments

• Must be able to communicate effectively in a professional and technical setting

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

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What this Job Entails: 

The Network Operations Engineer III is a senior-level role that focuses on the operation, maintenance, and troubleshooting of both optical and IP networks. This position demands a
high degree of independence, accuracy, and attention to detail. The engineer will address a wide range of complex network issues, working on diverse problems with minimal supervision.

This role requires a deep understanding of optical and IP networking, hardwaretechnologies, and network management tools.

Scope: 

• Resolve a wide range of network issues creatively and effectively.

• Monitor the performance and health of optical and IP networks using advanced
  network management tools.

• Tackle diverse and complex problems, applying sound judgment and innovative
  solutions.

• Operate with minimal guidance on daily tasks, requiring only general instructions for
  new assignments.

• Troubleshoot and resolve network issues to ensure minimal downtime and service
  disruptions.

Your Roles and Responsibilities:

Network Management:

• Manage and optimize hardware technologies to maintain network performance and capacity.
• Engage in day-to-day troubleshooting, working with multiple vendor equipment, and resolving various software and hardware issues.

Issue Resolution:

• Address network traffic issues and respond to queries raised by XFNs and partners.
• Collaborate with XFNs and vendors to resolve network-related problems promptly and effectively.
• Conduct root cause analysis for network outages, providing detailed reports and solutions.

Cross-functional Collaboration:

• Work closely with service providers, colocation facilities, and XFNs globally, ensuring seamless network operations.
• Support network infrastructure projects and collaborate with cross-functional teams on new network initiatives.

Additional Duties:

• Take on other duties as required, contributing to the overall success and reliability of the network infrastructure.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from a four-year college or university, with 5 to 8 years of related experience and/or training; or an equivalent combination of education and experience.

• Proven experience in optical networking (DWDM, CWDM) and IP networking (IPv4/IPv6, MPLS, BGP, OSPF).

• Strong judgment in selecting appropriate methods and techniques for obtaining network solutions.

• Comprehensive understanding of fiber-optic technology, including cable types,connector types, optic types, patch panels, and optical transport technologies.

• Experience in preparing root cause analysis reports for network and server outages.

• Strong communication skills, capable of effectively working with global service providers, colocation facilities, and ISPs.

Preferred Qualifications: 

• Experience working in a multi-vendor network environment.

• Relevant network certifications such as CCNA, CCNP, JNCIA, JNCIP, OCA, orequivalent.

Physical Demand & Work Environment:

• Ability to perform office-related tasks, including prolonged sitting or standing.

• Capability to move within an office environment and effectively use a computer.

• Must have strong communication skills for effective collaboration and coordination.

• Occasional repetitive motions of the wrists, hands, and/or fingers may be required.

• This position offers the opportunity to work independently on complex network operations tasks while playing a critical role in maintaining and optimizing a global network infrastructure.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

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What this Job Entails:

The Network Operations Engineer I is an entry-level engineering role focused on supporting the daily operations of both optical and IP networks. Working under general supervision, this engineer assists in monitoring, troubleshooting, and maintaining network systems to ensure optimal performance and minimal service disruptions. This role offers the opportunity to grow technical skills across multiple networking domains and contribute to the success of a global infrastructure.

Scope: 

• Support routine monitoring of network health and performance. 
• Assist in identifying and troubleshooting basic network issues. 
• Follow established procedures to maintain and repair network hardware and software.
• Collaborate with more senior engineers and cross-functional teams (XFNs) to address network needs. 
• Learn and grow technical expertise across IP and optical technologies.

Your Roles and Responsibilities:

Network Support & Management

•     Perform initial triage of network alarms and issues using monitoring tools.
•     Assist in basic troubleshooting of optical (DWDM, CWDM) and IP network components.
•     Help maintain accurate records of network equipment, configurations, and incidents.

Issue Escalation & Coordination

•     Coordinate with internal teams and vendors to escalate issues when necessary
•     Support investigations of network anomalies and document preliminary findings.
•     Assist in preparing summaries or reports of service interruptions and corrective actions.

Cross-Functional Collaboration

•     Communicate and collaborate with service providers, data center teams, and other internal stakeholders.
•     Participate in network infrastructure projects in a supporting role.

Learning & Development

•     Continually build knowledge of fiber optic systems, IP protocols, and network best practices.
•     Gain exposure to industry-standard network tools, processes, and equipment.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience 
• Foundational understanding of:
  • IP networking concepts (IPv4/IPv6, BGP, OSPF, MPLS)
  • Optical technologies (e.g., DWDM, CWDM, fiber types, optical modules)
• Basic troubleshooting skills across hardware and network systems.
• Strong communication skills and willingness to learn in a fast-paced environment.
• Follows standard practice and procedures when analysing situations or data
• Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies
• Understanding of preparing root cause analysis for any network outages 
• Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world

Preferred Qualifications: 

• Experience working in a multi-vendor network environment. 
• Experience or familiarity with network monitoring and ticketing tools.
• Hands-on experience with multi-vendor network environments (e.g., Cisco, Juniper, Ciena, etc.).
• Entry-level certifications such as CCNA, JNCIA or similar.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively 

• • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Our Tier 2 NOC Engineer is responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed data center network. This role requires deep expertise in network infrastructure, routing, switching, troubleshooting, and operational support.
The Tier 2 Engineer serves as the primary escalation point for Tier 1 engineers, taking ownership of complex cases and driving them to resolution. This position also contributes to process improvements, automation, and monitoring system enhancements to optimize network operations.

Key Responsibilities
Advanced Network Operations & Troubleshooting
●    Operate and troubleshoot a globally based Data Center network, including routing and switching devices.
●    Perform fault isolation and resolution, diagnosing Layer 1–3 network issues.
●    Take ownership of escalated cases from Tier 1 engineers, ensuring a successful resolution.
●    Manage and escalate critical events, communicating clearly and concisely with stakeholders.
●    Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling.
●    Detect and diagnose various error/failure conditions across an array of network device types.
●    Provide hands-on support for network incidents, collaborating with Tier 3 and engineering teams when required.
Incident Response & Escalation Support
●    Provide Tier 2 support for all Data Center Network Repair issues, assisting Tier 1 engineers with advanced troubleshooting.
●    Serve as the escalation point-of-contact during business hours, handling troubleshooting, tooling, and process issues.
●    Coordinate with DC facilities teams on maintenance activities impacting network infrastructure.
●    Own incident response processes, including escalations to higher-level support teams when necessary.
●    Rapidly respond to major network incidents, supporting SEV initiation and resolution processes.
Network Monitoring & Optimization
●    Monitor the DC network infrastructure ticket queues, ensuring timely and accurate responses to alerts.
●    Track and document incident resolution steps, maintaining accurate logs in ticketing systems.
●    Proactively identify and resolve network performance issues, optimizing existing configurations.
●    Develop and maintain network change documentation, including VLAN, subnet, and DNS modifications.
Automation & Continuous Improvement
●    Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements.
●    Identify areas for automation and develop scripting solutions (Python, C, C++ preferred) to improve efficiency.
●    Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs.
●    Support network optimization efforts, participating in capacity planning and scaling initiatives.
Process & Asset Management
●    Document and optimize operational processes and procedures, ensuring alignment with best practices.
●    Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements.
●    Ensure accurate inventory and documentation in collaboration with audit and asset management teams.
●    Monitor tickets for adherence to SLAs, ensuring prompt issue resolution.
Required Qualifications & Skills
Technical Skills
●    Expertise in Data Center networking, including rack installations, routers, switches, VLANs, and routing protocols (BGP, OSPF, MPLS, etc.).
●    Strong experience troubleshooting Layer 1–3 network issues in a large-scale production environment.
●    Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).
●    Advanced knowledge of troubleshooting IP transport/transmission networks and transceivers.
●    Experience capturing and analyzing network traffic for troubleshooting.
●    Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent).
●    Familiarity with network automation and scripting (Python, C, C++ preferred).
Soft Skills & Work Ethic
●    Strong analytical skills, problem-solving mindset, and ability to work autonomously.
●    Excellent communication and documentation skills for incident tracking and resolution.
●    Proven ability to work in a fast-paced, mission-critical environment.
●    Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues.
Experience & Education
●    Bachelor’s degree in Computer Science, Networking, or a related field (or equivalent experience).
●    5+ years of network operations experience, with a focus on Data Center networks.
●    Certifications preferred:
●    CCNP (Cisco Certified Network Professional)
●    JNCIP (Juniper Networks Certified Internet Professional)
●    ITIL v4 (for incident and service management)
 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

This role requires attention to detail in the following areas:

1. Conduct triaging of GCP capacity quota increase requests to enable all customers to scale their GCP workloads.

2. Resolve outstanding quota/capacity requests, with support from partner teams as needed, in alignment with Service Level Objectives (SLOs).

3. Identify, document, and contribute towards improving the efficiency of the triaging & scraping processes for quota requests.

4. Resolve GCP capacity support escalations in coordination with frontline Support teams.

5. Process feedback from account teams to ensure the Large Deals opportunity engagement  is current across all systems.

6. Process new requests for no capacity plan exceptions and ensure exception reporting accuracy 

Prepare weekly performance metrics for review.

7. Support customer quota requests across key events including Black-Friday Cyber Monday, new product launches and other large customer events.

8. Handle ad-hoc tasks, where applicable, for operational throughput and towards the overall program & service offerings.

9. Contribute to a regional handover process and set reminders for weekly team tasks.

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Job Description and Responsibilities: 

This role requires attention to detail in the following areas:

1. Conduct triaging of GCP capacity quota increase requests to enable all customers to scale their GCP workloads.

2. Resolve outstanding quota/capacity requests, with support from partner teams as needed, in alignment with Service Level Objectives (SLOs).

3. Identify, document, and contribute towards improving the efficiency of the triaging & scraping processes for quota requests. 

4. Resolve GCP capacity support escalations in coordination with the front-line Support teams.

5. Process feedback from account teams to ensure the Large Deals opportunity engagement  is current across all systems.

6. Process new requests for no capacity plan exceptions and ensure exception reporting accuracy. 

7. Prepare weekly performance metrics for review.

8. Support customer quota requests across key events including Black-Friday Cyber Monday, new product launches and other large customer events.

9. Handle ad-hoc tasks, where applicable, for operational throughput and towards the overall program & service offerings.

10. Contribute to a regional handover process and set reminders for weekly team tasks.

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What this Job Entails: 

The Field Technician I will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).

• Assist in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.

• Help with performing card adds or replacements, software upgrades, and associated testing.

• Assist the team in recommending improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.

• Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.

• Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.

• Assist in managing local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.

• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.

• Perform site surveys in support of network builds, augments, or decommissions.

• Assist in coordinating site access, equipment staging, and other tasks

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.

• Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure. 

• Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.

• Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.

• Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.

• Knowledge of state and local regulatory standards, procedures, and permitting requirements.

• Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.

• Ability to work independently, diagnose problems and take appropriate action with minimal supervision.

• Experience with spreadsheets, workflow and project management applications, and administrative software applications.

• Understanding of how to use a Tier-1 ITSM platform 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Scope:
● Provide end-to-end onsite and remote user support, ensuring high-quality solutions and user
experiences.
● Manage inventory, assets, and e-recycling, utilizing data management software for accuracy
and workflow efficiency.
● Diagnose hardware issues, support AV equipment, and collaborate across teams to ensure
smooth operations and customer satisfaction.

Primary Responsibilities:

● User Support: Provide end-to-end onsite and remote user support on service requests raised
by clients. Use logic and reasoning to identify alternative solutions, conclusions, or
approaches to solving problems and deliver the best possible solutions resulting in a high
quality user experience.
● Inventory & Asset Management: Handle inventory and asset management and e-recycling.
Utilize Inventory Data management software to maintain inventory accuracy and workflow.
Deploy and recover assets and accessories.
● Hardware Support & Management: Diagnose and resolve hardware issues. Support product
lifecycle management activities, tracking and managing inventory, e-recycling of hardware.
● Room & Audio Equipment Support: Support a complex and fast paced environment focused
on video conference rooms and ensure audio and visual quality, troubleshooting any issues
and requests that may arise. Participate in installing AV equipment and displays.
● Ticket Management: Ensure assigned request tickets for support are prioritized and
completed in a timely manner. Handle tasks related to order tracking, hardware deployment,
and user setup, which may be tracked through ticketing systems. Use the defined ITSM
System to properly manage your work related to defined service activities.
● Issues Escalation: Effectively document and escalate issues which cannot be resolved within
the Service Level Agreements (SLAs). Proactively communicate to your supervisor when you
encounter errors in documented support procedures. Adhere to incident management,
problem management, change management, and knowledge management best practices.

● Collaboration: Participate in cross team/site collaboration used to share service knowledge,
isolate potential problems and ensure the consistent delivery of defined service
activities.Collaborate within the broader IT customer experience team, as well as extended IT
organization to ensure the highest level of customer support and experience.
● Customer Experience: Ensure positive user experience and customer satisfaction through
smooth working operations and effective work management. Enable the success of your
peers and teammates.
● Complete other duties as assigned.

Required Qualifications/Skills:
● High school diploma or general education degree (GED) and 1 to 2 years’ related experience
and/or training in IT Services; or equivalent combination of education and experience.
● Strong knowledge in policies and procedures related to requested support activities.
● Capable of understanding customer needs and providing a high level of interaction, ensuring
customer satisfaction.
● Proactive in mastering all aspects of service delivery processes, communication, and the
quality of your work.
● Facilitate and promote a team culture which encourages ownership of team goals, trust,
respect, and strong cross collaboration throughout the service program.
● Provide general IT support within a high volume and fast-paced technology environment.
● Possess the ability to assist with a variety of basic technical issues, including but not limited
to applications, hardware, mobile technologies.
● Strong working knowledge of Microsoft Windows 11, Mac OS X, Linux Fundamentals,
Hardware Level troubleshooting, Hardware Installation, Upgrades.
● Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.)
● Knowledge of hardware (desktop/laptop) deployment methods using image deployment
tools.
● Ability to quickly diagnose, organize, and prioritize competing deadlines and properly set
service expectations with clients.
● Time Management: Must possess strong time management skills to prioritize tasks
effectively, meet deadlines, and deliver exceptional customer support

Preferred Qualifications:
● Active listening and detail oriented to perform and document your work
● Enjoy working with collaborative individuals and understand that you are in a customer-facing
support role.
● Strive to deliver a high quality user support experience.
● Excellent written and verbal communications are second to none.
● Self-motivated and the ability to execute tasks and handle time sensitive situations
● Commitment to excellence

Other Requirements:
● This role requires weights of 50lbs/22kg to be regularly lifted
● Strong Communication Skills, Written and Verbal English required.
● This is an office based role, it requires the successful candidate to be on site during working
hours.

Health & Safety Requirements:
● Must conduct work activities in accordance with all applicable Environmental, Health & Safety
regulations and rules. Additionally, will follow all Astreya’s Health & Safety Program, Code of
Conduct, and client Health & Safety rules at all times.

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Your Responsibilities 

● Staff our service desk: fulfill ongoing requests for devices and materials. Assist users in identifying available allocation and suitable configurations for their specific development needs

● Process, track, and manage inbound, outbound, domestic, and international shipments for on-time delivery

● Communicate shipment status, escalate issues as necessary

● Receive and distribute prototype devices and materials. Reconcile inventory. Negotiate allocation shortages. Collaborate with Program Coordination, Program Management, and other teams to share resources

● Assist Program Teams with New Product Introduction (NPI) shipping logistics, allocation, and Alpha and Beta shipments and inventory management.

● Track device ownership and locations of devices

● Maintain a clean, neat and organized, member-ready area; organize inventory.  Ensure that there is sufficient storage space and staff on-hand for processing incoming shipments

● Inventory stock and order materials to maintain minimum inventory levels. Purchase materials. Manage inventory

● Coordinate transport of devices among sites

● Identify units for secure scrapping and prepare for secure scrap. Coordinate secure scrap of devices and material

● Perform basic device maintenance such as firmware and software upgrades, battery maintenance and battery replacement

● Help us prioritize and solve problems. Update existing shipping, inventory, and logistics process documentation and policy, identify and document process improvements and new policies.  Educate team members on processes and policies

● Follow device security and secrecy practices

Qualifications

● The ability to work well in a team environment, demonstrating shared responsibility and accountability with other team members. Be curious and open to learning from others and helping each other grow

● Interpersonal and communication skills to navigate issues effectively

● Motivation to anticipate and resolve customer problems proactively

● Ability to work in a fast-paced environment while balancing multiple tasks and customers; the ability to maintain an organized personal task list to ensure timely execution of work

● Adaptability and flexibility

● Proficiency in MS Excel or Google Sheets and are good with numbers

● The ability to exert force and/or lift or carry items safely weighing twenty-five (25) to forty (40) pounds

occasionally, and up to ten (10) pounds frequently

● Prior relevant experience such as IT Help Desk, Asset Management, and/or IT Logistics experience in a technology environment 

● Ability to work overtime on occasion

Even Better

● CompTIA A+, AS, or BS in a relevant field, Asset Management Certifications

● International shipping experience

● Experience with ticketing and/or asset management systems

● Familiarity with Build Matrices and Device Configurations

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Maintains and monitors project plans, project schedules, work hours and expenditures.

• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular reports as required.

• Assists with identifying trends or recurring problems and escalates to management for resolution.

• Assists with locating and defining new process improvement opportunities.

• Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Experience working with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Previous experience with ticketing systems and/or project management system

• Understanding of or previous experience in a technology driven environment

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Job Description & Responsibilities:

This role requires attention to detail in the following areas:

1. Conduct triaging of GCP capacity quota increase requests to enable all customers to scale their GCP workloads.

2. Resolve outstanding quota/capacity requests, with support from partner teams as needed, in alignment with Service Level Objectives (SLOs).

3. Identify, document, and contribute towards improving the efficiency of the triaging & scraping processes for quota requests.

4. Resolve GCP capacity support escalations in coordination with front-line Support teams.

5. Process feedback from account teams to ensure the Large Deals opportunity engagement  is current across all systems.

6. Process new requests for no capacity plan exceptions and ensure exception reporting accuracy.

7. Prepare weekly performance metrics for review.

8. Support customer quota requests across key events including Black-Friday Cyber Monday, new product launches and other large customer events.

9. Handle ad-hoc tasks, where applicable, for operational throughput and towards the overall program & service offerings.

10. Contribute to a regional handover process and set reminders for weekly team tasks.

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Title: Field Services Technician I
Location: Taiwan - New Taipei City

Our Field Technician I will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).

• Assist in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.

• Help with performing card adds or replacements, software upgrades, and associated testing.

• Assist the team in recommending improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.

• Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.

• Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.

• Assist in managing local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.

• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.

• Perform site surveys in support of network builds, augments, or decommissions.

• Assist in coordinating site access, equipment staging, and other tasks

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.

• Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure. 

• Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.

• Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.

• Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.

• Knowledge of state and local regulatory standards, procedures, and permitting requirements.

• Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.

• Ability to work independently, diagnose problems and take appropriate action with minimal supervision.

• Experience with spreadsheets, workflow and project management applications, and administrative software applications.

• Understanding of how to use a Tier-1 ITSM platform 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Scope:
● Provide end-to-end onsite and remote user support, ensuring high-quality solutions and user
experiences.
● Manage inventory, assets, and e-recycling, utilizing data management software for accuracy
and workflow efficiency.
● Diagnose hardware issues, support AV equipment, and collaborate across teams to ensure
smooth operations and customer satisfaction.
Primary Responsibilities:

● User Support: Provide end-to-end onsite and remote user support on service requests raised
by clients. Use logic and reasoning to identify alternative solutions, conclusions, or
approaches to solving problems and deliver the best possible solutions resulting in a high
quality user experience.
● Inventory & Asset Management: Handle inventory and asset management and e-recycling.
Utilize Inventory Data management software to maintain inventory accuracy and workflow.
Deploy and recover assets and accessories.
● Hardware Support & Management: Diagnose and resolve hardware issues. Support product
lifecycle management activities, tracking and managing inventory, e-recycling of hardware.
● Room & Audio Equipment Support: Support a complex and fast paced environment focused
on video conference rooms and ensure audio and visual quality, troubleshooting any issues
and requests that may arise. Participate in installing AV equipment and displays.
● Ticket Management: Ensure assigned request tickets for support are prioritized and
completed in a timely manner. Handle tasks related to order tracking, hardware deployment,
and user setup, which may be tracked through ticketing systems. Use the defined ITSM
System to properly manage your work related to defined service activities.
● Issues Escalation: Effectively document and escalate issues which cannot be resolved within
the Service Level Agreements (SLAs). Proactively communicate to your supervisor when you
encounter errors in documented support procedures. Adhere to incident management,
problem management, change management, and knowledge management best practices.

● Collaboration: Participate in cross team/site collaboration used to share service knowledge,
isolate potential problems and ensure the consistent delivery of defined service
activities.Collaborate within the broader IT customer experience team, as well as extended IT
organization to ensure the highest level of customer support and experience.
● Customer Experience: Ensure positive user experience and customer satisfaction through
smooth working operations and effective work management. Enable the success of your
peers and teammates.
● Complete other duties as assigned.
Required Qualifications/Skills:
● High school diploma or general education degree (GED) and 1 to 2 years’ related experience
and/or training in IT Services; or equivalent combination of education and experience.
● Strong knowledge in policies and procedures related to requested support activities.
● Capable of understanding customer needs and providing a high level of interaction, ensuring
customer satisfaction.
● Proactive in mastering all aspects of service delivery processes, communication, and the
quality of your work.
● Facilitate and promote a team culture which encourages ownership of team goals, trust,
respect, and strong cross collaboration throughout the service program.
● Provide general IT support within a high volume and fast-paced technology environment.
● Possess the ability to assist with a variety of basic technical issues, including but not limited
to applications, hardware, mobile technologies.
● Strong working knowledge of Microsoft Windows 11, Mac OS X, Linux Fundamentals,
Hardware Level troubleshooting, Hardware Installation, Upgrades.
● Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.)
● Knowledge of hardware (desktop/laptop) deployment methods using image deployment
tools.
● Ability to quickly diagnose, organize, and prioritize competing deadlines and properly set
service expectations with clients.
● Time Management: Must possess strong time management skills to prioritize tasks
effectively, meet deadlines, and deliver exceptional customer support
Preferred Qualifications:
● Active listening and detail oriented to perform and document your work
● Enjoy working with collaborative individuals and understand that you are in a customer-facing
support role.
● Strive to deliver a high quality user support experience.
● Excellent written and verbal communications are second to none.
● Self-motivated and the ability to execute tasks and handle time sensitive situations
● Commitment to excellence
Other Requirements:
● This role requires weights of 50lbs/22kg to be regularly lifted
● Strong Communication Skills, Written and Verbal English required.
● This is an office based role, it requires the successful candidate to be on site during working
hours.

Health & Safety Requirements:
● Must conduct work activities in accordance with all applicable Environmental, Health & Safety
regulations and rules. Additionally, will follow all Astreya’s Health & Safety Program, Code of
Conduct, and client Health & Safety rules at all times.

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What this Job Entails:

The Auditor III will assist with multiple audit projects, including vendor billing vs. contractual pricing and vendor delivery performance vs. contractual expectations. The Auditor III will also perform critical financial analysis on an ad hoc basis.

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Audit vendor invoices against signed contracts, order forms and internal monitoring tools to identify billing discrepancies

• Lead review of vendor network performance reports for any vendor service interruptions that breach contractual availability 

• Working directly with vendors to dispute any billing discrepancies and issues 

• Report group spending on a month-to-month basis to identify spending trends and to help identify areas for further cost reductions and focus

• Report financial analysis findings to the Client

• Construct audit reports using online spreadsheets 

• Summarize audit reports using online spreadsheets 

• Propose new audit projects for cost savings opportunities

• Identify process efficiencies 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Experience with telecom auditing

• Self-starter with ability to accept responsibility for projects and see them through to completion, to work as individual contributor and to contribute as part of a larger team 

• Expert-level Excel skills, including understanding of pivot tables, vlookups/formulas and charts

• High level of attention to detail 

• Excellent oral/written communication, interpersonal and analytical skills

• Outstanding organizational, prioritization, and multitasking skills

Preferred Qualifications: 

• Familiarity with technical operations at an Internet-based company

• Understanding of technical concepts related to data center operations and/or network backbone operations 

• Experience with various TEMS platforms 

• Understanding of payment systems in large multinational companies, including accounts payable operations, invoicing procedures, payment terms and accounting techniques 

• Experience interacting with all levels and departments within a company, including regional headquarters and field offices around the world

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Manages multiple, complex, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Drive the project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Responsible for internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Primary project point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Evaluate post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Experience working with project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• In-depth experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Proven ability to collaborate with stakeholders and communicate project updates to client executives.

• Familiarity with various project management methodologies 

Preferred Qualifications: 

• Various certifications

• Change management knowledge 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Incident & Problem Management

Analysts are responsible for the full lifecycle of incident management, from detection through to resolution and root cause analysis (RCA). This includes acting as incident commanders, maintaining SLAs, documenting actions, and providing insights to support continuous improvement efforts across teams and systems.

• Investigate, report, and respond to alerts, incident response (war room, remote bridges).

• Respond to incidents and critical situations in a calm, problem-solving manner, and conduct in-depth investigation of alerts.

• Be the first line of defense using monitoring and automation tools to conduct investigation, classification, and triage, all within prescribed SLAs.

• Provide deep understanding and intelligence of incident criticality and impact to resolver groups.

• Ensure detailed records of alarm handling activities, including actions taken and resolutions in ticketing tools; file incident reports.

• Act as incident commander during major incidents.

• Understand internal/external communication methods and stakeholder responsibilities.

• Support program managers and facilitate project deliverables, improving operational and engineering initiatives.

• Conduct root cause analysis (RCA) to determine recurring problems.

• Use in-depth questioning and analysis to determine the underlying cause of incidents or problems (Who, What, Where, When, Why).

• Perform duties in compliance with SOPs, MOPs, Runbooks, and Playbooks.
   

Server, DCIM, Network and Traffic Alarms Operations

This function involves real-time monitoring of infrastructure alarms, determining the severity of alerts, escalating appropriately, and maintaining clear communications with resolver teams. It ensures uptime and system integrity across servers, network infrastructure, and environmental systems.

• Continuously monitor alarm dashboards and systems.

• Investigate and respond to alarms related to Network, Data Center Environment, Server Health, Facility Security, and Safety.

• Identify and acknowledge incidents associated with alarms.

• Assess incidents to determine their criticality and operational impact.

• Engage resolver groups and escalate to higher tiers or management following established paths.

• Maintain communication with teams, stakeholders, and incident responders.

• Follow documented procedures to resolve incidents promptly and effectively.

• Ensure accurate records of alarm handling and resolution activities in ticketing tools.

• Comply with SOPs, MOPs, Runbooks, and Playbooks.
   

Threat Intelligence, Critical Event Management

Analysts monitor global threat feeds and operational alerts to protect ByteDance personnel and assets. Responsibilities include triaging alerts related to weather, security, travel, and regional instability, then coordinating appropriate response actions, escalating to law enforcement if necessary, and compiling response reports.

• Monitor Everbridge Visual Command Center (VCC), InternationalSOS emails, and open-source tools for real-time incidents affecting ByteDance assets and travelers.

• Monitor tools or queries for specific stakeholder requests.

• Report on violence, severe weather, or threats to life, property, and assets.

• Coordinate emergency responses, including with law enforcement if required.

• Verify incident information accuracy through secondary sources.

• Generate heatmaps to highlight affected areas during significant events.

• Collaborate with security and operational teams for a coordinated response.

• Implement incident containment and mitigation strategies.

• Document incident details, response actions, and lessons learned.

• Follow SOPs, MOPs, Runbooks, and Playbooks.
   

Physical Security and Safety

The analyst monitors access control systems, CCTV, and safety-related alarms (e.g., fire, electrical, leaks). Responsibilities include reviewing footage, responding to security anomalies, and reporting incidents to security engineering teams while ensuring compliance with safety procedures

• Monitor Closed-Circuit Television (CCTV) and Access Control Systems (ACS).

• Track alarms for safety events including electrical issues, fire hazards, equipment failures, and water leaks.

• Review camera footage for quality and area coverage.

• Investigate and report access control incidents.

• Report findings to the Security and Safety Engineering teams.

• Follow SOPs, MOPs, Runbooks, and Playbooks.

• Familiarity with Lenel and Genetec systems.
   

Cloud Incident Response and Monitoring

As hybrid environments become more critical to business operations, IRC Analysts will be expected to monitor and support both on-premises infrastructure and cloud-based systems. Analysts will assist in identifying and responding to cloud-related incidents across platforms such as AWS, GCP, and Azure. Responsibilities include:

• Real-time monitoring of cloud infrastructure using tools such as AWS CloudWatch, Azure Monitor, and GCP Stackdriver.

• Incident triage and escalation of alerts related to cloud-based services and resources (e.g., compute, storage, networking).

• Coordination with Cloud Engineers and DevOps teams during cross-environment incidents to ensure rapid resolution and clear communications.

• Identification and classification of cloud service anomalies, including misconfigurations, degraded services, and unauthorized access attempts.

• Understanding of cloud-native architectures such as virtual private clouds (VPC), IAM, container orchestration (e.g., Kubernetes), and serverless functions.

• Documentation of root cause analysis (RCA) and corrective actions for cloud incidents, feeding back into playbooks and runbooks.

• Basic scripting and automation skills (Python, Bash, or PowerShell) for incident analysis and tooling.

• Awareness of cloud security protocols, including encryption, IAM policies, and compliance standards like ISO 27001 and SOC 2.

Qualifications

Required Qualifications / Soft Skills 

• 2+ years of experience in a NOC, command center, or similar 24/7 operations environment

• Ability to quickly triage and prioritize multiple incidents based on risk

• Knowledge of systems including IP Networks, DC Environment, and Server Health

• Strong written and verbal communication skills

• Works well under pressure and within deadlines

• Excellent communication and collaboration abilities

• Strong analytical and problem-solving skills

• Ability to work independently and as part of a team

• Familiarity with data protection laws such as GDPR

• This is an on-site role at client facilities

• Must be willing to work variable shifts, including nights, weekends, and holidays
   

Preferred Qualifications

• Degree in Information Technology

• Networking knowledge (IP, DNS, load balancing)

• Experience with Grafana, ticketing systems, and DC infrastructure.

• Certifications such as CompTIA Server+ or Schneider Electric DCCA

• Experience with Lenel, Genetec, or Avigilon systems is a plus

• Proficiency with programming/scripting tools

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What this Job Entails: 

Material Handlers are responsible for receiving & inspecting shipments and verifying accurate deliveries against purchase orders. Performing Putaways, inventory asset tagging and documenting assets and accessories in inventory management system. Picking items from shelves to shipment or delivery preparation of products. Material Handlers may also perform order tracking, accessories management, managing assets and accessory deployment. Material Handlers enable ~250k staff around the globe. This is an introductory role in Astreya warehousing services.

Scope: 

• Follows established procedures on routine work
• Requires detailed instructions

Your Roles and Responsibilities:

• Assist with inventory,asset management and e-recycling.
• Use ticketing systems to report individual work accomplishments and to track metrics.
• Utilize Inventory Data management software to maintain inventory accuracy and workflow.
• Receive and inspect shipments. Verify accurate deliveries against purchase orders while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor.Verify shipments to packing slips.
• Load and unload shipments; loading dock duties as assigned.
• Maintain inventory and budget records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.
• Unbox, stock inventory on shelves, break down packing materials.
• Assist in inventory procedures including the actual total count of stock items and spot check as needed.
• Perform cleanup duties to maintain the warehouse in a safe and orderly manner.
• Contribute to large scale global projects as needed.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience.
• High attention to detail and ability to follow other technicians’ direction to ensure quality.
• Effectively utilize ticket, inventory, and dispatch management systems.
• Determines methods and procedures on new assignments and may coordinate activities of other personnel.
• Networks with key contacts outside one’s own area of expertise.
• Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met.
• Strong organizational skills including effective record-keeping and maintenance techniques.
• Basic knowledge of computer hardware with the ability to learn new software.
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
• If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus.
• Understands policies and objectives of the assigned program and corresponding activities.
• Knowledge of health and safety regulations.
• Basic methods, practices and terminology used in warehouse operations.
• Basic math skills.
• Methods and procedures of storing and loading supplies and equipment.
• Perform physical duties involved in packing, storing and shipping supplies, equipment and other items.
• Lift and move heavy objects and an understanding of proper methods to safely do so.
• Communicate effectively and understand both oral and written directions.

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 
• Ability to lift, carry, push or pull medium weights, up to 75 pounds
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively 
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
• Driver’s license and clean driving record
• Work is performed while standing, sitting and/or walking.
• Ability to communicate effectively using speech, vision and hearing.
• Use of hands for simple grasping and fine manipulations.
• Requires bending, squatting, crawling, climbing, reaching.
• Requires activities involving being around moving machinery, exposure to marked changes in temperature and humidity, and exposure to dust, fumes and glasses.

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options
• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
• Introduction to new ways of working and awesome technologies
• Career paths to help you establish where you want to go
• Focus on internal promotion and internal mobility - we love to build teams from within
• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
• Education Assistance
• Dedicated management to provide you with on point leadership and care
• Numerous on the job perks

Market competitive compensation and insurance, health, and wellness benefits

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What this Job Entails: 

The Service Desk Specialist III will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.

• Maintain equipment inventory, including processing RMAs and ordering new equipment.

• Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.

• Monitoring, updating and maintaining tickets in a defined ticketing system. 

• Responds to tickets, contacts users and plans workload. 

• Update, track and escalate the ticket to appropriate levels/group for resolution as required. 

• Sign off on closed tickets with the user to include follow up specifically to the end user.

• Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.

• Support access to corporate network/wireless and applications both on the network as well as over VPN.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Ability to work independently with minimal supervision

• Excellent coordination skills and a team player

• Ability to identify issues and escalate as needed

• Excellent written and oral communication skills

• Strong interpersonal and customer service skills

• Experience with hardware, software, and network troubleshooting  

• Experience with software application use and installation

• Ability to resolve technical issues under pressure

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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System AdministratorIII

The System Administrator is expected to facilitate operational support to and on behalf of the assigned team. The assigned team supports and maintains a variety of large and global scale systems for building management and physical security operations. The skill set required is industry typical 'systems administration', including working knowledge of various networking systems. Work is ticket based, and the team would be expected to procedurally work through tickets (submitted via a template) to resolution.

Scope: 

• Resolves a wide range of issues in creative ways
• Seasoned, experienced professional with a full understanding of their specialty
• Works on problems of a diverse scope 
• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

1. Responsible for creating DC layouts and planning the servers onto racks, coordinating
the server mountings
◦ Assist in the development and implementation of capacity management strategies for
server deployments in large-scale data centers, optimizing resource utilization.
◦ Support cross-functional collaboration with Supply Chain, Program Management,
Operations, and Data Center Development teams to gather server requirements and
ensure adequate provision of space, power, and rack capacities.
◦ Contribute to the planning and execution of server delivery projects, including operating
system installations.
◦ Collaborate effectively with a team of professionals in a fast-paced environment.
◦ Support the early stages of data center design and construction, promoting efficient and
sustainable solutions.
◦ Apply foundational knowledge of server energy efficiency and scalability best practices
within the data center industry.
2. Install the operating systems for new mounted servers
3. Responsible for reinstalling the server operation systems, solving the abnormalities.
4. Responsible for the daily server maintenance, troubleshooting, repair and follow-up
break-fix of the server and other hardware
5. Maintain data on internal systems including asset management, ticketing, rack related data
6. Work with remote vendors or other teams to solve hardware batch failures and problems
7. Oncall on duty, responsible for dealing with the problems raised by the business owner
side
8. Collect and check online assets status or issues
9. Erase drives or other configurations for retiring or relocating servers.
10. Retrofit some tools by updating or writing scripts
11. Submit and track the part RMA or media destruction process
12. Server network troubleshooting
13. Server lifecycle management
14. Other server operation related work

Required Qualifications/Skills:

1. Bachelor's Degree in Computer science, Electrical engineering or any other relevant fields
2. Strong ability to work under pressure; Strong learning ability, broad technical interest;
Strong sense of responsibility, full of enthusiasm for work
3. Good communication skills in English, Mandarin is preferred, good team work spirit; Ability to work independently
4. Knowledge of the interdependencies of Data Center functions and technologies, including Facilities
5. Familiarity with basic Data Analytic Skills
6. Experience with massive remote OS installation such as PXE boot
7. Can understand and run Bash Shell or Python scripts
8. Familiar with simple automation tools, such as Ansible
9. Familiar with Linux systems, able to locate server hardware/baremetal faults; Strong
analytical and problem solving skills
10. Basic TCP/IP knowledge concepts - Subnetting, VLANs, DNS, IPv6; Ability to perform general troubleshooting
11. Knowledge of out-of-band/lights-out server communication methods, such as IPMI and NCSI
12. Strong documentation skills and habits

Preferred Qualifications: 

• Automation and scripting experience 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively 
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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