Company Description

Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations.

Position Summary

Lead Data Engineer - Data Science' is responsible for the design and development of end to end data pipelines to power analytics and data services. This role is focused on leading a data engineering team to build and deliver automated data pipelines from a plethora of internal and external data sources. The Data Engineer will take ownership of the project deliverables and partner with product owners, engineering and data platform teams to design, build, test and automate data pipelines that are relied upon across the company as the single source of truth.

Job Duties/Essential Functions

• Development of data pipelines and tables for consolidation and standardization of data related, but not limited to, RL analytics use cases and data sources, as well as enablement of data transformation in a multi-DB construct, including but not limited to: Hive, ODS, MySQL/XDB, Scuba, in support of business unit and partner team’s objectives

• Development of visualizations, as a combination of new development and enhancements to existing Unidash dashboards, to support and enhance reporting on metrics and KPIs.

• Development and optimization of advanced analytics capabilities, including but not limited to predictive and resource optimization models, as prioritized with the team Project Manager.

• Proven and extensive experience of Python and R programming, data extraction and data manipulation.

• Widely experience and proficiency in various python libraries like SciPy, NumPy, PyTorch, Matplotlib, Pandas.

• Works in tandem with data architects and BI engineers to design data pipelines and recommends ongoing optimization of data storage, data ingestion, data quality and orchestration.

• Design, develop, & implement ETL/ELT processes using .standard integration platforms

• Implements big data and NoSQL solutions by developing scalable data processing platforms to drive high-value insights to the organization.

• Identifies, designs, and implements internal process improvements: automating manual processes, optimizing data delivery.

• Identifies ways to improve data reliability, efficiency and quality of data management.

• Communicates technical concepts to non-technical audiences both in written and verbal form.

• Performs peer reviews for other data engineer’s work.

• Regular and reliable workplace attendance at your assigned location.

Experience, Skills, Education & Licenses/Certifications Required:

• Overall 8+ yrs of IT experience in the information Industry

• 6+ years’ experience engineering and deploying data pipelines with large and complex datasets.

• 6+ years’ hands on experience with Data integration platforms i.e Informatica

• 5+ years’ experience with Data Modeling, ETL, and Data Warehousing.

• 4+ years experience with design/building data pipelines using Python. Experience with implementing NumPy, SciPy, Matplotlib, Pandas and Keras.

• Experience building dashboards using Tableau platform

• Development experience in Hadoop ecosystem Pig, Hive, HBase, Spark, Scala, Kafka

• 3+ years’ experience working with Cloud technologies such as ADLS, Azure Databricks, Spark, Azure Synapse, Cosmos DB and other big data technologies.

• Experience in programming languages like C++, Java

• Extensive experience working with various data sources (SQL,Oracle database, flat files (csv, delimited), Web API, XML.

• Experience with Data visualization tools like Tableau, MS Power BI and Qlik

• Experience with Hive and HiveQL

• Advanced SQL skills required. Solid understanding of relational databases and business data; ability to write complex SQL queries against a variety of data sources.

• Strong understanding of database storage concepts (data lake, relational databases, NoSQL, Graph, data warehousing).

• Able to work in a fast-paced agile development environment.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

We’re a leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations through co-creating applications and services with fast-moving teams. Here you will have the creative autonomy to build new features and help scale the most advanced infrastructure on the internet. You will utilize a wide variety of new tools and technologies to improve automation on unique infrastructure platforms.

Responsibilities:

• Automate the manual steps being done as part of the infrastructure build process.

• Work with stakeholders to come up with a low-level design doc for the automation workflow.

• Audit existing software components for the automation framework and identify all the reusable components for the new automation workflows.

• Implement new software components in the automation framework which can be used for new use cases.

• Perform end-to-end testing of the workflow, identify any gaps in it and fix them.

• Use the workflow to bring up all the future infrastructure components in the lab environment.

• Engineer the automation workflows to be generic for reusability with non-standard infrastructure configurations.

• Troubleshoot automation workflows and internal tooling and perform root cause analysis on failures.

• Develop and gather technical improvements for automation workflow and internal tools based on self-analysis and input from team members.

• Become knowledgeable about cross-functional tooling usage and the APIs provided by each tool.

Requirements:

• Strong coding knowledge with any of the following languages: Python, C/C++, or Go and well versed in object oriented programming principles.

• Working knowledge of bash scripting.

• Strong knowledge of network routing protocols including MPLS, OSPF, ISIS, BGP, NetFlow, and other related network services.

• Knowledge of network management and security protocols

• Familiarity with one or more network vendor platforms - Cisco, Juniper, Arista, or similar.

• Experience as a developer for network automation and tooling.projects.

• Experience in software testing for Python applications - unit testing, test automation, API testing

• Working knowledge of VCS software like GIT/SVN.

• Experience with automation & CI/CD software using one or more of the following: Ansible, Chef, Jenkins, Gitlab, Bamboo.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Ability to quickly learn customer support processes, tools and techniques

• Ability to perform root cause analysis of network, operating system, and other issues 

• Excellent communication skills in English (both speaking and writing)

• Ability to collaborate and work remotely including use of communication tools

• Ability to multi-task and self-organize including prioritization of activities

• Attention to detail 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Company Description

Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations.

Position Summary

Supports the management team of BET Analytics to develop priorities and roadmaps as well as ensuring that commitments stay on track by resolving issues. The Technical Program Manager is responsible for the following:

Job Duties/Essential Functions

Provide assessment/advisory and thought-leadership of program domain data governance across:

• The development, quality assessment, and testing processes data science/engineering uses to develop pipelines.

• Troubleshooting/support processes for operations analytics consumers, as required by the enterprise.

• Inform and develop the strategies and tactics for our expanding Data Governance program, supported by related industry norms, and on themes such as:

  • data quality

  • data discoverability

  • data ownership

  • data architecture

  • governance tooling/systems

• Lead various implementation work streams for the Data Governance program, complete with cross-functional networking, presentations and workshops. 

• Provide clear and actionable feedback on specific data, design paradigms, and implementation approaches that are problematic from a data classification and labeling perspective.

• Interface with participants at many levels, up to and including Directors and VPs.

• Collaborate with key decision makers to develop executive reporting materials related to data governance.  

• Proficiency in enterprise office applications for creation of governance processes, schedules, reports and business intelligence visualizations 

• Evolve, Streamline & reinforce effective processes.

• Set structure and coach teams towards a common standards

• Provide technical analysis and guidance to the team members.

• Demonstrated ability to effectively present information and influence executive audiences

• Coordinate end-to-end testing and prod implementations and building data pipelines and data movement capabilities

Experience, Skills, Education & Licenses/Certifications Required:

• Bachelor's degree in Computer Science, Information Systems, or related field.

• Minimum 5 years of experience as a Data Governance professional.

• Professional Certifications in areas related to Information Governance preferred (e.g Information Governance Professional (IGP), Electronic Records Management (ERM)).

• Solid knowledge in Data Engineering, Analytics Strategy and Governance processes and methodologies

• Excellent oral and written communication, proven track record of effective communication at various levels including executive level

• Experience with Data Engineering implementation projects across all domains.

• Experience in technical delivery roles.

• Excellent communication and stakeholder management skills.

• Knowledge of Agile/Scrum project management methodologies.

• Experience with Data visualization tools like Tableau, MS Power BI and Qlik

• Strong understanding of database storage concepts (data lake, relational databases, NoSQL, Graph, data warehousing).

• Able to work in a fast-paced agile development environment.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our customers be positively productive by matching exceptional people to teams delivering world-class IT service. With engineers in over 40 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations. Join us and lend your expertise by co-creating applications and services with fast-moving, innovative teams.

Responsibilities

• Build enhancements and resolve bugs through analyzing and developing required objects, programs, and files.

• Develop functional requirements for application features and enhancements.

• Contribute to application design reviews, code reviews, and test planning/execution.

• Create detailed technical documentation that supports all new features and fixes.

• Follow established standard operating procedures and practices.

• Work cross functionally with business analysis, testing, and infrastructure teams to build and deploy applications.

• Provide accurate estimates for work to aid sprint planning and delivery timelines.

• Participate in triaging and resolving support issues with understanding of business impact and urgency for resolution.

Qualifications

• 5+ years’ of experience developing in RPGLE on large iSeries(AS/400) platforms and using SQL with DB2 databases.

• Strong design and development experience with large scale, critical business applications and proven ability to create both functional and technical design documentation.

• Excellent analytical and problem solving skills with a strong passion for delivering quality solutions in a customer environment.

• Flexibility to provide critical business support on weekends, holidays, and participate in 24/7 on call rotation.

• Experience working with integration components including IBM Websphere Broker, Informatica, and Automic/UC4 Workload Automation.

• Experience with Agile software development practices.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our customers be positively productive by matching exceptional people to teams delivering world-class IT service. With engineers in over 40 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations. Join us and lend your expertise by co-creating applications and services with fast-moving, innovative teams.

Responsibilities

• Build enhancements and resolve bugs through analyzing and developing required objects, programs, and files.

• Develop functional requirements for application features and enhancements.

• Contribute to application design reviews, code reviews, and test planning/execution.

• Create detailed technical documentation that supports all new features and fixes.

• Follow established standard operating procedures and practices.

• Work cross functionally with business analysis, testing, and infrastructure teams to build and deploy applications.

• Provide accurate estimates for work to aid sprint planning and delivery timelines.

• Participate in triaging and resolving support issues with understanding of business impact and urgency for resolution.

Qualifications

• 5+ years’ of experience developing in RPGLE on large iSeries(AS/400) platforms and using SQL with DB2 databases.

• Strong design and development experience with large scale, critical business applications and proven ability to create both functional and technical design documentation.

• Excellent analytical and problem solving skills with a strong passion for delivering quality solutions in a customer environment.

• Flexibility to provide critical business support on weekends, holidays, and participate in 24/7 on call rotation.

• Experience working with integration components including IBM Websphere Broker, Informatica, and Automic/UC4 Workload Automation.

• Experience with Agile software development practices.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our customers be positively productive by matching exceptional people to teams delivering world-class IT service. With engineers in over 40 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations. Join us and lend your expertise by co-creating applications and services with fast-moving, innovative teams.

Responsibilities

• Build enhancements and resolve bugs through analyzing and developing required objects, programs, and files.

• Develop functional requirements for application features and enhancements.

• Contribute to application design reviews, code reviews, and test planning/execution.

• Create detailed technical documentation that supports all new features and fixes.

• Follow established standard operating procedures and practices.

• Work cross functionally with business analysis, testing, and infrastructure teams to build and deploy applications.

• Provide accurate estimates for work to aid sprint planning and delivery timelines.

• Participate in triaging and resolving support issues with understanding of business impact and urgency for resolution.

Qualifications

• 5+ years’ of experience developing in RPGLE on large iSeries(AS/400) platforms and using SQL with DB2 databases.

• Strong design and development experience with large scale, critical business applications and proven ability to create both functional and technical design documentation.

• Excellent analytical and problem solving skills with a strong passion for delivering quality solutions in a customer environment.

• Flexibility to provide critical business support on weekends, holidays, and participate in 24/7 on call rotation.

• Experience working with integration components including IBM Websphere Broker, Informatica, and Automic/UC4 Workload Automation.

• Experience with Agile software development practices.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Astreya is a leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations through co-creating scalable solutions with fast-moving teams. Here you will have the creative autonomy to build new capabilities for next generation hardware architectures. You will get exposure to a wide variety of new tools and technologies to improve ASIC design verification. By joining the verification engineering team you will witness advances in continuous technical innovation and showcase the team’s successes as well as facilitate continuous career development.

Responsibilities:

• Provide day-to-day operational support to the Core team.

• Open TAC cases and assist with ongoing network outages.

• Assist with vulnerability patching of hardware.

• Assist with deploying new hardware when needed.

• Experience with Ansible Tower.

• Hands-on experience with writing playbooks in Ansible.

• Experience with converting network configurations (Juniper) to Ansible playbooks.

• Experience with Juniper hardware and configs (MX / EX / SRX series hardware).

• Experience with automating upgrades for Juniper using Ansible is a plus.

• Provide administration, development, and application support for end users

• Design, develop, code, test and debug system software

• Design and implement software of embedded devices and systems from requirements to deployment

• Review code and design

• Configure and integrate third-party software components and technologies

• Perform root cause analysis of network, operating system, and other issues related to how technical solutions operate in customer environments

• Address and resolve escalated software bugs and bug reproduction requests; logging of all incidents and requests; engaging other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility

• Log and track incidents and requests from identification through to resolution as per established policies

• Provide limited after hours and on-call support as needed

• Lead the review and development of test documentation

• Train and mentor others

• Work with stakeholders and cross-functional teams on projects and initiatives

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Network Experience:

• Aruba Wifi experience.

• Cisco VPN experience, and knowledge of deploying Secure Access Service Edge (SASE) is a huge plus.

• AWS Networking experience, particularly with Direct Connect and Transit Gateways.

• Data Center/Backbone Network Experience.

• Deployment and Operational Experience with Juniper (MX / EX / SRX series hardware).

• Experience with deploying routing protocols such as OSPF and BGP and supporting Datacenter and Enterprise Backbone Networks.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Experience working with various development programs

• Ability to quickly learn customer support processes, tools and techniques

• Understanding of how to configure third-party software components and technologies 

• Ability to perform root cause analysis of network, operating system, and other issues 

• Excellent communication skills in English (both speaking and writing)

• Ability to collaborate and work remotely including use of communication tools

• Ability to multi-task and self-organize including prioritization of activities

• Experience using monitoring systems 

• Attention to detail 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Astreya is a leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations through co-creating applications and services with fast-moving teams.

Do you have the desire to use your technical skills to give back to your community and those close to you? If yes, then you're in the right place! Here you will have the creative autonomy to build new features and at the same time resolve technical challenges at one of the most influential and mission-driven nonprofits in the world. You will be able to leverage cutting-edge tools and technologies to construct solutions for a global user community. What's even better than that? You will work alongside team members who you can teach and also learn from in a culture that fosters technical and personal growth.

Your Roles and Responsibilities:

• Engage with business users on collaboration application requirements and lead technical design discussions to help build engaging SharePoint solutions.

• Build, test, deploy, and maintain customized  applications through agile software development lifecycle.

• Build and maintain PowerShell scripts and Power Automate flows to integrate applications and automate routine tasks.

• Implement new collaboration applications and new features within existing applications by introducing features to the user community on a regular basis.

• Develop detailed test plans that ensure the quality of applications and integrations prior to production releases.

• Collaborate cross functionally with internal infrastructure and security teams, as well as external vendors, to solve complex issues.

• Perform change management for system and application changes.

• Conduct audits on existing systems for administrator roles, general usage gaps, and app licensing.

Your Qualifications/Skills:

• 3+ years’ experience developing applications on large SharePoint platforms  both on-premise and online.

• Experience designing, developing,  and maintaining various collaboration applications and services, primarily Microsoft 365, Teams, OneDrive, and other similar apps.

• Proficient in developing customized solutions on the Microsoft stack using C# and .NET.

• Experience automating routine tasks using PowerShell and Power Automate flows.

• Demonstrated experience developing modern Web applications using Angular and/or React.

• Strong customer services skills with experience engaging users in functional and technical requirements and owning the developed solutions through quality control and deployment.

• Strong problem-solving abilities with proven ability to turn complex challenges into successful outcomes with substantive results.

• Experience with systems troubleshooting to identify the root cause and fixes.

• Possess a strong dynamic and forward-thinking approach to technical innovation and systems engineering.

• Proven ability to work on cutting-edge projects and push the boundaries of systems and processes in order to provide exceptional solutions for users.

• Exceptional communication and writing skills with a focus on technical solutions documentation.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Your Roles and Responsibilities:

• Administer and manage Azure cloud environments, including virtual machines, storage accounts, networks, and other Azure resources.
• Monitor and maintain the availability, performance, and security of Azure infrastructure, applying best practices and implementing necessary configurations.
• Provision and manage virtual machines, including image creation, sizing, deployment, and monitoring.
• Configure and manage Azure networking components, such as virtual networks, subnets, network security groups, and load balancers.
• Implement and manage Azure storage solutions, including Blob storage, Azure Files, and Azure Disk storage.
• Monitor and troubleshoot Azure services, analyzing logs, alerts, and metrics to identify and resolve issues.
• Implement and manage backups, disaster recovery, and high availability solutions in Azure.
• Collaborate with development teams to deploy and manage applications in Azure, ensuring optimal performance and scalability.
• Implement and manage Azure security solutions, including Azure Security Center, Azure Key Vault, and Azure Active Directory.
• Implement and manage Azure resource policies and governance to enforce compliance and security standards.
• Stay up to date with the latest Azure updates, features, and best practices, providing recommendations for continuous improvement.
• Automate administrative tasks using Azure PowerShell, Azure CLI, or infrastructure-as-code tools like Azure Resource Manager (ARM) templates or Terraform.
• Collaborate with cross-functional teams to design and implement cloud migration strategies, ensuring smooth transitions to Azure.
• Participate in agile development practices, including sprint planning, backlog grooming, and design reviews

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Applicable knowledge of networking hardware and infrastructure (routers, switches, firewalls, servers)

• Knowledge of how to troubleshoot network problems

• Active listening skills and the ability to communicate with technical and non-technical stakeholders.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Your Roles and Responsibilities:

• Design, develop, and maintain Azure-based data solutions using services such as Azure Cognitive Services, Azure Data Factory, Azure Databricks, Azure SQL Database, and Azure Data Lake Storage.
• Design and implement data pipelines and solutions that leverage Azure Cognitive Services for sentiment analysis, text extraction, image recognition, entity recognition and other AI-powered features.
• Develop solutions that use languages such as Python and use REST-based APIs and software development kits (SDKs) to build secure image processing, natural language processing (NLP), knowledge mining, and conversational AI solutions on Azure.
• Implement data integration solutions using Azure Logic Apps, Azure Functions, or other appropriate tools.
• Collaborate with data scientists and developers to integrate Azure Cognitive Services APIs into data processing workflows and applications.
• Build and train machine learning models using Azure Machine Learning, ensuring high accuracy and performance.
• Ensure data governance and compliance standards are met by implementing data classification, masking, and retention policies.
• Collaborate with infrastructure teams to provision, manage Azure resources & performance test solutions.
• Stay up to date with the latest trends and technologies in the Azure data engineering space/AI technologies and frameworks, providing recommendations for process improvements.
• Document data solutions, including system architecture, data flows, and configuration details.
• Participate in agile development practices, including sprint planning, backlog grooming, and code reviews.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 12+ years’ related experience and/or training; or equivalent combination of education and experience 

• Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results

• Acts independently to determine methods and procedures on new or special assignments

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Key responsibilities:
• Drive production and custom rack builds as needed
• Execute test content provided by engineering team
• Achieve and maintain expected productivity levels with minimal supervision

Technical skills
• Programming experience: Python, C, Perl/ TK, C-Shell, B-shell, Tcsh, Tcl, robot framework
• Familiar with the following operating systems: Unix, Linux, VXworks, Fedora, red hat, Novell,LINUX BSD, Centos, Ubuntu
• Familiar with the following protocols: TCP/IP, UDP/IP, ARP, RARP, ICMP, SNMP, BOOTP, DHCP, PXE, HTTP
• Familiar with TCPIP Applications: FTP, TFTP, TELNET, SSH, DNS, NFS, RPC, NMAP, TCPDUMP, WIRESHARK
• Familiar with IOT architecture and implementation ( System in a Chip )
• Familiar with Server / PC architecture, Busses, usb devices, i2c, memory interfaces, pci, pcie, sata, eSata,SAS , video cards, temperature sensors. NAS, NVME

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Job Description

 Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations. Join us and lend your expertise by showcasing your skills and leading a large integration project with a global high tech manufacturing company. You will gain unique knowledge of complex high tech product configurations and pricing models that will have an impact on a global CPQ program. You will lead in the discovery, customization, integration, and quality assurance of the customer’s sales applications. 

Your Roles and Responsibilities:

• Analyze and evaluate business requirements for Salesforce CRM, Model N CPQ, and other sales applications. 

• Provide recommendations on new or enhanced systems, software, upgrades, and modifications.

• Participate in project teams for large planned application changes. 

• Provide support for Salesforce CRM, Model N CPQ, and other related applications, including Account Management, Opportunity Management, Reporting, Pricing and Quoting.

• Manage support queue, enter accurate incident data according to established support procedures, and maintain established service level response.

• Participate in cross functional initiatives to improve current processes and identify areas for development of technical solutions.

• Communicate the scheduling and implementation of maintenance and enhancements to the system.

• Coach and provide guidance to other team members and provide operational support to the global support manager by monitoring team activities.

• Develop and maintain application functional specs and process flows.

• Develop and execute test plans and record test results. Coordinate testing results with release management. Participate in system release testing for initial implementation of new modules and subsequent enhancements to the applications.

• Create business process documentation and highlight key changes based on project deliverables.

• Develop and update user documentation: Training guides, FAQs, and support staff knowledge material.

• Coordinate and conduct training sessions for medium to large audiences/train the trainer.

• Train, lead and provide technical guidance to team members related to planned system changes.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Experience providing enterprise-level project support as a business analyst with the ability to successfully analyze, design, and test business processes.

• Builds productive internal and external working relationships with the ability to establish and maintain strong relationships while influencing others toward a common vision or goal.

• Experience managing complex IT programs and projects with an analytical, data-driven approach to reviewing and solving problems.

• Exercises judgment within defined procedures and practices to determine appropriate action.

• Possess a detail oriented mindset with strong leadership skills to coordinate and motivate program and project teams.

• Excellent documentation, writing, organization and verbal communication skills. 

• Able to create and consume technical documentation. 

• Excellent organization skills and ability to adapt to a rapidly changing work environment. 

• Previous Salesforce implementation project experience

• Knowledge of or experience in sales support teams

• Familiarity with SQL scripting, usage, and data visualization. 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Operations Coordinator, will facilitate and coordinate multiple cross functional teams to carry out day to day operations. Job involves coordination with operations, Inventory teams, wider stakeholder teams and the like. Tasks may vary in number, size and complexity of requests.

Scope: 

· Follows established procedures on routine work

· Requires detailed instructions 

Your Roles and Responsibilities:

· Coordinating operations over multiple requirements.

· Provides daily/ weekly operational updates including action item updates.

· Schedules and coordinates 

· Reviews and follows up on assigned actions.

· Effectively and accurately communicate status to the team.

· Assist with maintaining and monitoring ad-hoc project plans/schedules

· Assists with identifying operational/project issues, determining the right team member to provide a solution, and/or escalating the issue to the manager.

· Takes part in organizing, attending and participating in stakeholder meetings.

· Documents and follows up on important actions and decisions from meetings.

· Collaborates with various regional teams responsible for resources and ticket resolution.

· Assists with daily monitoring of the ticketing system, reassigning tickets where required.

· Produces regular reports as required.

· Assists with identifying trends or recurring problems and escalates to management for resolution.

· Assists with locating and defining new process improvement opportunities.

· Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.

· Works closely with Service Delivery Managers/ Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

· Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

· Bachelor/Diploma preferably in Information Technology or Engineering and 1 to 3 years’ related experience and/or training; or equivalent combination of education and experience.

· Flexibility essential - the role is remote, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

· Familiarity with Microsoft Excel and Google Suite

· Excellent Communication skills, both verbal and written

· Proactive attitude and dependable

· Excellent customer service skills

· Ability to work both within a team and independently

· Ability to multitask and prioritize workload

· Ability to use good judgment, as well as problem-solving and decision making skills

· Ability to maintain confidentiality and professional decorum

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

QA Engineer - End User Computing

Astreya is a leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations through co-creating applications and services with fast-moving teams.

Do you have the desire to use your technical skills to give back to your community and those close to you? If yes, then you're in the right place! Here you will have the creative autonomy to test emerging hardware and software platforms and at the same time resolve technical challenges at one of the most influential and mission-driven nonprofits in the world. You will be able to leverage cutting-edge tools and technologies to construct solutions for a global user community. What's even better than that? You will work alongside team members who you can teach and also learn from in a culture that fosters technical and personal growth.

Your Roles and Responsibilities:

• Test and manage software releases and patches for OS, application, and mobile platforms.

• Run validation tests on several hardware types and deploy new patches/software.

• Assist with creating bugs from manual tests and monitor automated test runs/results.

• Interact with the device management team to create bugs for hardware or software issues.

• Plan, evaluate, and test all deployment including patching and upgrade cycles.

• Assist with monitoring automated software pipelines to detect and triage failures

• Help investigate failures to determine root cause; and bring failures to the attention of the engineering team.

• Assist with writing simple scripts to automate processes and test cases.

• Leverage Agile principles for product planning and capability delivery.

• Meet with customers and incorporate feedback and testing criteria into the Windows Client, mobile, and software product roadmaps.

Required Qualifications/Skills:

• At least 4+ of experience managing Windows client patching, software patching, and mobile OS updates.

• Proficient in test management tools like Jira, Zephyr, or similar.

• Previous experience performing client and mobile hardware evaluation and verification testing.

• Perceptive with ability to diagnose complex hardware and software issues.

• Substantial experience with Microsoft Endpoint Manager: SCCM and Intune

• Substantial experience in supporting Microsoft Windows, Microsoft Azure AD, and Microsoft Office.

• Experience in Automated Windows provisioning with SCCM task sequences and Intune Autopilot.

• Experience in hardware and software implementation and support, including managing the hardware selection process, establishing standards, creating maintenance programs, and providing primary vendor management.

• Substantial knowledge of GPO and CIS Benchmark Hardening.

• Detailed knowledge of mobile OS patching and update testing for both iOS and Android.

• Ability to organize and prioritize numerous test cases and complete them under time constraints.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Front End Web Developer - .NET

Astreya is a leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations through co-creating applications and services with fast-moving teams.

Do you have the desire to use your technical skills to give back to your community and those close to you? If yes, then you're in the right place! Here you will have the creative autonomy to build new features and at the same time resolve technical challenges at one of the most influential and mission-driven nonprofits in the world. You will be able to leverage cutting-edge tools and technologies to construct solutions for a global user community. What's even better than that? You will work alongside team members who you can teach and also learn from in a culture that fosters technical and personal growth.

Your Roles and Responsibilities:

• Building enterprise level modern applications using the latest technologies and work mainly on the UI side while contributing API and other app layers.

• Participate in building creative UI elements and layouts.

• Work closely with the product team for creative direction relating to custom web UI elements.

• Help with illustrating concepts through wireframing and design sessions.

• Participate in a culture of collaboration, lead by example and maintain a positive work environment.

• Stay current with design techniques and best practices, as well as emerging technologies.

• Deliver user stories on time.

• Architect efficient and reusable front-end systems that drive desktop web and mobile applications.

• Collaborate with product designers, product managers, and software engineers to understand user needs and deliver compelling user-facing products.

• Identify and address performance issues, and thoroughly review technical solutions.

• Participate in design and code reviews.

• Measure and improve reliability of front-end architecture.

• Identify and communicate best practices for front-end engineering.

Required Qualifications/Skills:

• Expert in UI development and experienced in using .NET and C# development in addition to modern JavaScript frameworks like React, Angular and VueJS.

• At least 4+ years of experience in the development and support of business applications and services using the Microsoft stack.

• Proven experience developing enterprise level applications in an Agile environment.

• Experience with Agile practices, methodologies - Sprint planning, daily scrums, backlog grooming and updating Azure DevOps and/or Jira artifacts to ensure work is tracked appropriately.

• Experience with UI testing framework like Jest and other similar tools.

• Azure cloud experience deploying apps and using Azure App Service, ACR/ACS, AKS, Azure Functions, etc.

• Familiarity with OAuth or other security frameworks to authenticate and authorize front-end applications.

• Strong experience with Azure DevOps CI/CD/Continuous testing and similar methodologies.

• Ability to adapt to current and emerging web technologies.

• Familiarity with both web and mobile design.

• Strong team player with a desire to learn and mentor by collaborating with peers and other DevOps members across the organization.

• Exceptional attention to detail.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

IT Support Specialist

Astreya is a leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations through co-creating applications and services with fast-moving teams.

Do you have the desire to use your technical skills to give back to your community and those close to you? If yes, then you're in the right place! Here you will have the creative autonomy to build new features and at the same time resolve technical challenges at one of the most influential and mission-driven nonprofits in the world. You will be able to leverage cutting-edge tools and technologies to construct solutions for a global user community. What's even better than that? You will work alongside team members who you can teach and also learn from in a culture that fosters technical and personal growth.

Core responsibilities of the position  

• Provide exceptional support for all aspects of technology provided by the IT department via phone, email, chat, and other supported channels.

• Use of ticketing system to track customer issues and provide timely updates to all stakeholders  from initial diagnosis, through troubleshooting, and into resolution or escalation.

• Perform troubleshooting and provide customer service up to the executive level with excellent communication and follow through. 

• Effectively multitask and manage priorities in a fast-paced IT setting and balance the demands of daily and routine assignments with long-term projects.

• Install and configure AV equipment and assist users in the set up and operation of AV systems.

• Ensure conference/meeting room AV systems are maintained and in good operating condition. Perform IT-related setup, support, and breakdown for large meetings and events.

• Perform regular testing/maintenance/upgrades of all internal AV systems via regular room sweeps.

• Aid with computer and mobile hardware and software, printing, office products, electronic messaging and audio-visual technology in accordance with established policies/procedures.  

• Initiate escalations as appropriate to ensure management is aware of problems that are severe in nature or that exceed documented targets.

• Regularly develop knowledge of emerging technologies and provide proactive options on how to effectively solve common issues.

• Track IT hardware assets and their respective configurations for potential reuse or retirement.

• Create and document routine IT processes and procedures.

• Develop strong relationships with internal customers, vendor, affiliates, and peers.

Required Qualification and Experience 

• Minimum 2-4 years of Service Desk, Call Center, IT Help Desk experience in an enterprise environment.

• Demonstrated clear and effective verbal & written communication skills.

• Excellent Customer Service experience and follow through with attention to detail.

• Expertise with Windows operating system and Office 365 suite and other Microsoft applications and  toolsets.

• Experience with IT Knowledge Base and ticketing system.

• Experience applying ITSM best practices to Incident and Service Requests management.

• Knowledge of Azure Active Directory.

• Experience with AV technology and supporting various unified communications platforms (Zoom & Teams).
   

Physical Demands

• Occasional lifting to 30 pounds (reference:  a ream of paper weighs approx. 5lbs)

• Fine motor movements in fingers/hands to operate computers and other office equipment.

• Push/pull up to 50lbs

• Stooping, bending, crouching 

• Reaching, or climbing ladders 

Position Type/Expected Hours of Work

• This is a critical position and is expected to report for work regardless of weather conditions.

• Occasional evening and weekend hours required.

• Travel is not required for this role, however there may be occasional opportunities to travel for training and/or to support other locations.

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options

• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

• Introduction to new ways of working and awesome technologies

• Career paths to help you establish where you want to go

• Focus on internal promotion and internal mobility - we love to build teams from within

• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

• Education Assistance

• Dedicated management to provide you with on point leadership and care

• Numerous on the job perks

• Market competitive compensation and insurance, health and wellness benefits

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Location:

Atlanta, Chicago and Dallas preferred, but location can be anywhere in the US. Potential for 25-50% travel 

Job Summary:

We are seeking a highly skilled SAP MII Architect with extensive experience in the beverage or food industry. The ideal candidate should have a minimum of 8 years of experience in SAP MII (Manufacturing Integration and Intelligence) implementation, design, and customization. The candidate will be responsible for designing and overseeing the implementation of SAP MII solutions to optimize manufacturing processes and drive operational efficiency for Digital Factory.

Qualifications:

• Minimum of 8 years of hands-on experience in SAP MII implementation and architecture in the beverage or food industry.

•  Strong understanding of manufacturing processes and data integration in a beverage or food manufacturing environment.

• Proficiency in SAP MII configuration, customization, and development.

• Knowledge of other SAP ERP modules and integration with SAP MII.

• Experience in designing and implementing manufacturing dashboards and real-time analytics using SAP MII.

• Familiarity with SAP MII interfaces, web services, and integration with plant floor devices.

• Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.

• Excellent communication and interpersonal skills to collaborate effectively with stakeholders at all levels.

• Project management experience and ability to work in a team-oriented environment. 

Key Skills:

• Collaborate with cross-functional teams to understand business requirements and propose SAP MII solutions to enhance manufacturing processes.

• Lead the design and architecture of SAP MII solutions, ensuring alignment with industry best practices and standards.

• Oversee the customization and configuration of SAP MII applications to meet specific business needs.

• Integrate SAP MII with other SAP modules and third-party applications to enable seamless data flow and process automation.

• Conduct system testing, debugging, and performance tuning to ensure the smooth functioning of SAP MII applications.

• Provide technical guidance and support to development teams during the implementation phase.

• Develop and maintain technical documentation, including design specifications and system configurations.

• Collaborate with business stakeholders to identify areas for continuous improvement and optimization of manufacturing processes.

• Stay updated with the latest trends and advancements in SAP MII and related technologies to propose innovative solutions. Ability to combine business needs with technical requirements.

• AGILE development utilizing JIRA.

• SCRUM team leader.

• Strong organizational, and multi-tasking skills.

• Excellent analytical skills, in-depth experience in business process analysis.

• Excellent customer facing communication skills, both written and verbal.

• Strong presentation and interpersonal skills.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Software Engineer designs, develops, troubleshoots and debugs software programs for enhancements and new products. They will also develop software and tools in support of design, infrastructure and technology platforms.

Scope: 

• Applies company policies and procedures to resolve routine issues

• Works on problems of limited scope

• Receives detailed instructions

Your Roles and Responsibilities:

• Help to provide administration, development, and application support for end users 

• Assist in the design, develop, code, test and debug system software

• Review code and design

• Assist with configuring and integrating third-party software components and technologies

• Help to perform root cause analysis of network, operating system, and other issues related to how technical solutions operate in customer environments

• Help to address and resolve software bugs and bug reproduction requests; logging of all incidents and requests; engaging other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility

• Assist with appropriate logging and tracking of incidents and requests from identification through to resolution as per established policies

• Provide limited after hours and on-call support as needed

• Assist with review and development of test documentation

• Work with stakeholders and cross-functional teams on projects and initiatives

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds stable working relationships internally

• Follows standard practice and procedures when analyzing situations or data

• Understanding of various development programs

• Ability to quickly learn customer support processes, tools and techniques

• Excellent communication skills in English (both speaking and writing)

• Ability to collaborate and work remotely including use of communication tools

• Ability to multi-task and self-organize including prioritization of activities

• Understanding of using monitoring systems 

• Attention to detail 

Preferred Qualifications: 

• Familiarity with system administration 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

We’re a leading IT solutions provider delivering technology-enabled services that fuel digital transformation to some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations by co-creating applications and services with fast-moving teams. Here you will have the creative autonomy to build new features and help scale one of the most advanced development environments in the tech industry. You will utilize a wide variety of new tools and technologies to improve automation on custom infrastructure platforms.

Your Roles and Responsibilities:

• Build infrastructure as code (IaC) components to automate the provisioning and management of software containers and virtual machines.

• Support the development and management infrastructure and integrate distributed systems to work as one.

• Write automation code and build tools for provisioning and operating our Development infrastructure on multi OS virtualized environments

• Improve scalability, service reliability, capacity, and performance of Infrastructure platforms

• Develop and automate CI/CD pipelines to build, test, and release software applications as part of a software development team.

• Manage distributed version control environments such as GitHub, GitLab, or BitBucket at scale to facilitate continuous integration workflows.

• Build solutions to monitor software release pipelines using telemetry services such as Grafana or Prometheus.

• Deploy microservices to support release management on container orchestration platforms such as Kubernetes, or Docker.

• Build command line tools to improve developer efficiency.

• Design automated software release processes using custom Jenkins workflows.

• Build automated release management pipelines that provide end to end traceability of all changes from initial development to published product release notes.
   

Required Qualifications/Skills:

• 5+ years’ of recent, practical experience delivering secure, automated infrastructure solutions in an enterprise environment.

• Proficiency in scripting languages such as Python, PowerShell, or Bash

• Extensive direct experience with cloud platforms preferrably AWS

• Proven experience with infrastructure-as-code tools such as Terraform, ARM templates, CloudFormation; solid experience with CI/CD tooling

• Familiarity with tools for monitoring and system alerting 

• Managing multiple products/release cadences with source control branching strategies 

• Experience with open-source tools and technologies in large distributed systems

• Experience building and developing scalable, resilient, always-on infrastructure

• Ability to grasp new technologies quickly and multitask on multiple responsibilities

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

View Job On WorkDay

What this Job Entails: 

The Network Operations Engineer III is a network support engineer for managing and troubleshooting Network Production environments. This position requires the ability to work independently with a high level of accuracy and attention to detail.

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their specialty

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Participate in the production network and internet peering strategies. • Support for global production network including edge, backbone, datacenter, and POP.

• Day-to-day activities involve working on multiple vendor TOR switches (Cisco Nexus, Arista & Juniper), optical backhaul, and backbone & edge routers in dozens of POP locations around the world.

• Working with multiple TAC vendors to fix the hardware issues.

• Handle traffic and any other queries raised by ISP/partners.

• Work with ISP/vendors on fixing any issues related to network.

• Support team in handling network and traffic peering for any Layer 1 to Layer 3 issues.

• Experience with networking technologies relative to content delivery network, monitoring capacity, and peering traffic.

• Experience with networking technologies relative to content delivery network, monitoring capacity, and peering traffic.

• Capable of driving the first level of Escalations reported by the team.

• Maintain accurate time and records in all service tickets as performed.

• Maintain system configuration information within the ticketing system and ensure it is attached to relevant tickets.

• Communicate with customers as needed regarding ticket progress, changes, or agreed outages.

• Escalate service requests that require engineer-level support in a timely fashion to prevent the breach of SLA.

• Capability to drive data insights and report them on and as required.

• Participate in 24/7 support with other teams across the globe.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• 5+ years of relevant work experience.

• Experience in fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies.

• Extensive knowledge of routing protocols, especially BGP.

• Experience with Content Delivery Networks and Internet Peering strategies.

• Good communication skills- you should be able to work with service providers and colocation facilities around the world.

Preferred Qualifications: 

• Experience working in a multi-vendor network environment. 

• Network certifications, including server level certifications 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

The Project & Program Management IV role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Manage multiple, complex, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Lead creation and maintenance of comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Take a leadership role in defining project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Responsible for internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Primary project point of contact for vendor partners and internal stakeholders. 

• Coordinate and manage regularly scheduled meetings with core teams. 

• Evaluate post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Experience working with project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• In-depth experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Proven ability to collaborate with stakeholders and communicate project updates to client executives. 

• Various certifications

• Change management knowledge 

• Familiarity with various project management methodologies 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Assist with maintaining and monitoring project plans, project schedules, work hours and expenditures.

• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular reports as required.

• Assists with identifying trends or recurring problems and escalates to management for resolution.

• Assists with locating and defining new process improvement opportunities.

• Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Familiarity with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Preferred Qualifications: 

• Understanding or previous experience with ticketing systems and/or project management system​
• Understanding of or previous experience in a technology driven environment

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Assist with maintaining and monitoring project plans, project schedules, work hours and expenditures.

• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular reports as required.

• Assists with identifying trends or recurring problems and escalates to management for resolution.

• Assists with locating and defining new process improvement opportunities.

• Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Familiarity with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Preferred Qualifications: 

• Understanding or previous experience with ticketing systems and/or project management system​
• Understanding of or previous experience in a technology driven environment

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Supply Chain Materials Planner will work in a fast-paced and dynamic environment where valuable contribution is much appreciated. 

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their specialty

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Execute material planning for the data center supply chain operations and logistics team, and ensure requirements are completed within the allocated time frame 

• Submit email requests or tickets for the reallocation of materials such as network racks and trays, including excess/obsolete or damaged goods

• Manage move order requests (MOR) for materials control and allocation and collaborate with logistics, warehousing, and technical operations teams 

• Maintain supply outlook by reviewing inventory availability, requirements, highlighting shortages and developing resolution; minimize and mitigate excess and obsolete inventory risks 

• Take an active role in analyzing data including materials requirement planning (MRP) and enterprise resource planning (ERP) information, and prepares reports as needed to facilitate and recommend actions to ensure optimal supply chain execution 

• Collaborate closely with procurement team to monitor inventory levels and sourcing needs 

• Drive material availability to meet customer demand 

• Support discontinuation process including identification, monitoring and minimizing write off costs 

• Facilitate weekly operations meetings and follow up on actions 

• Confirm MRP requirements to provide vendors with short and long term materials needs and forecasts 

• Manage and optimize planning metrics, tools and reports 

• Supports cost reduction projects and improvement initiatives to achieve overall business objectives. 

• Complete special projects as assigned 

• Provide testing support for new system tools 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Analytical skills 

• MS Excel skills

• Collaborates and works well in diverse teams 

• Works well in ambiguous and sometimes chaotic environments 

• Strong communication skills (written and verbal) 

• Ability to multitask 

• Quick learner 

Preferred Qualifications: 

• SQL and scripting preferred (for reports) 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails:

The AV Technician IV will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician IV will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. 

Scope: 

• Works on complex assignments requiring a high degree of initiative

• Requires minimal oversight and is proactive. May act as a team leader.

Your Roles and Responsibilities:

• Lead installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.

• Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.

• Ensure that SLAs and daily deliverables are met including ticket updates

• Upload Crestron control programs to control processors and work with remote program team on control system certification.

• Manage inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.

• Follow all policies, standards or safety guidelines required by client

• Lead problem solving and troubleshooting of any issue that may arise during an installation.

• Perform equipment setups, breakdowns and troubleshoot issues during events.

• Perform all necessary pre-event checks as required.

• Liaise with cross-functional teams and internal users before and during events.

• Interface with end users and vendors to address requests and requirements.

• Identify and solve issues that impact client conference rooms.

• Mentor others on the team. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 8+ years’ related experience and/or training; or equivalent combination of education and experience

• Manages multiple tasks and deadlines

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Ability to think and work independently

• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment

• Excellent written and oral communication skills and strong customer service skills

• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings

• Ability to work day, evening or weekend shifts and travel to support a distant event if required

• Must have valid driver’s license and safe driving record

Preferred Qualifications: 

• Various certifications 

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time

• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

• Must have ability to climb ladder, scaffolding or transported by lifts

• Must have the ability to drive/operate a vehicle in a safe manner

• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Vendor Management role will be responsible for managing multiple suppliers who provide telecommunications services to our client, including resolution of complex billing issues and ensuring data integrity of client’s TEM platform for accurate reporting and auditing of telecommunications expenses. Additionally, the Vendor Management role is responsible for ensuring there is adequate funding available to make timely and accurate payment of all supplier invoices and plays a key role in delivering high-value services to the business stakeholders. 

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Manage global supplier relationship from an invoice perspective 

• Resolve complex billing issues to resolution 

• Manage the funding process to ensure adequate funding exists using client AP policies and procedures 

• Initiate cost savings claims with suppliers when amounts billed deviate from contractual pricing 

• Oversee data integrity of vendor accounts in database 

• Collaborate with cross-functional teams to support data quality throughout the process 

• Maintain vendor and internal relationships to ensure timely payment, resolution of billing questions/issues and disputes 

• Communicate with negotiators, project managers, legal, and finance to ensure adherence to contracted commercial terms

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Excellent oral/written communication, interpersonal, and analytical skills 

• Ability to interact with multiple levels within a company 

• Able to work successfully both individually as well as to contribute as a team player

• Level spreadsheets and basic data analytics skills

• Outstanding organizational, prioritization, and multitasking skills 

• Attention to detail and a sense of urgency 

• Ability to meet deadlines on a consistent basis 

• Understanding of technical concepts related to data center operations and/or network backbone operations preferred 

• Self-starter with ability to accept responsibility for projects and see them through to completion 

Preferred Qualifications: 

• Telecom/data center cost experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role oversees work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Applies company policies and procedures to resolve routine issues

• Works on problems of limited scope

• Receives detailed instructions

Your Roles and Responsibilities:

• Manages cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Creates and maintains comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Help to drive project lifecycle milestones from concept commit through project closure and advocate change management. 

• Assist with using metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Help with internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Be a point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Assist with evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds stable working relationships internally

• Follows standard practice and procedures when analyzing situations or data

• Understanding of project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• Familiarity with creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Ability to collaborate with stakeholders and communicate project updates to client executives. 

Preferred Qualifications: 

• Various certifications

• Change management knowledge 

• Familiarity with various project management methodologies 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Astreya is a leading IT solutions provider to deliver technology-enabled services and fuel digital transformation at some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations through co-implementing infrastructure with fast-moving teams.

Here you will have the creative autonomy to build and maintain new infrastructure. At the same time you will resolve technical challenges at one of the most influential technology product companies in the world. You will be able to leverage cutting-edge tools and technologies to construct solutions for securing their global network environment. You will work alongside team members who you can teach and also learn from in a culture that fosters technical and personal growth.

Your Roles and Responsibilities:

• Perform layer-2 troubleshooting and administration of IOS, IOS-XE and NX-OS switches.

• Proactively monitor network devices via network monitoring tools, and Splunk syslog logging.

• Operate and manage Opengear console server for in-band and out-of-band management.

• Setup and burn-in network devices, including switches, routers, firewalls, network load balancer, and out-of-band console server.

• Perform inventory of physical and logical network devices, assist with quotes for hardware procurement.
   

Required Qualifications/Skills:

• 3+ years’ related experience and/or training; in a network engineer role supporting enterprise grade network infrastructure.

• Network+ and/or CCNA level certification

• Have a full understanding of routing, switching, server operating systems, active directory, firewalls, wireless controllers, DNS, email, virtual machines and software applications

• Experience configuring and troubleshooting various network protocols including VLAN, STP, VTP, ARP, HSRP, TACACS, RADIUS, and basic layer-3 routing.

• Familiar with Wireshark, and/or tcpdump for packet analysis.

• Familiar with network monitoring and understanding of SNMPv3, MIBs and OIDs.

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Service Desk Specialist II will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.

• Maintain equipment inventory, including processing RMAs and ordering new equipment.

• Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.

• Participates in monitoring, updating and maintaining tickets in a defined ticketing system. 

• Responds to tickets, contacts users and plans workload. 

• Update, track and escalate the ticket to appropriate levels/group for resolution as required. 

• Sign off on closed tickets with the user to include follow up specifically to the end user.

• Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.

• Engage in support of access to corporate network/wireless and applications both on the network as well as over VPN.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Ability to work independently with minimal supervision

• Excellent coordination skills and a team player

• Ability to identify issues and escalate as needed

• Excellent written and oral communication skills

• Strong interpersonal and customer service skills

• Knowledgeable about hardware, software, and network troubleshooting  

• Understanding of software application use and installation

• Ability to resolve technical issues under pressure

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The Solutions Architect II is responsible for the design of one or more applications or services, as part of a solution development team. Someone in this role should have a balanced mix of technical and business skills.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Work with stakeholders (leadership and subject matter experts) to build a holistic view of the organization's strategy, processes, information, and information technology assets. 

• Participate in ensuring that the enterprise and it's IT are in alignment. 

• Participate in linking the business mission, strategy, and processes of the organization to its IT strategy, while documenting this using multiple architectural models or views that show how the current and future needs of the organization will be met in an efficient, sustainable, agile, and adaptable manner. 

• Assists with translating narratives into models. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understand the overarching connections among functional requirements, non-functional requirements, and technical choices to derive a solution architecture 

• Ability to take direction from leadership, work independently, and be self-motivated 

• Excellent communication and problem solving skills 

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

Job Title: Network Reliability Engineer
Location: Remote in US, preferred choice California West Coast.

Astreya is a leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations through co-creating applications and services with fast-moving teams.

Do you have the desire to use your technical skills to give back to your community and those close to you? If yes, then you're in the right place! Here you will have the creative autonomy to build new features and at the same time resolve technical challenges at one of the most influential and mission-driven nonprofits in the world. You will be able to leverage cutting-edge tools and technologies to construct solutions for a global user community. What's even better than that? You will work alongside team members who you can teach and also learn from in a culture that fosters technical and personal growth.

Roles and Responsibilities:

• Execute routine processes to enhance the scale, reliability, and security of the client's production network.

• Collaborate closely with Network Subject Matter Experts (SMEs) and Architects to manage operational overhead while optimizing processes.

• Work in tandem with Team Leads and Managers to ensure deliverables are on track, aligning with our strategic goals.

• Engage with external vendors to troubleshoot and resolve any issues pertaining to their products.

Qualification and Skills:

• Minimum of 5 years' hands-on experience with leading network hardware vendors and equipment (e.g., Juniper, Cisco, Arista, etc.).

• Proficiency in BGP and at least one Interior Gateway Protocol (IGP) such as OSPF or ISIS.

• Demonstrated expertise in network operations and troubleshooting.

• Bachelor's degree in Network Engineering, Computer Science, or related field (preferred).

• Dynamic mindset and ability to collaborate effectively within a diverse team 

Nice to Have:

• Advanced networking experience in areas like Datacenter, MPLS, Optical, and QoS.

• Mid-level certifications such as CCNP, JNCIS.

• Some exposure to automation or familiarity with related concepts.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with inventory and asset management, conference room preventative maintenance, and e-recycling

• Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction

• Help to ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Contribute to large scale global projects as needed

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• Excellent written and verbal communications skills

• Ability to work in a large team with minimal supervision

• Capable of providing an outstanding user experience

• Basic Inventory or IT knowledge

• Ability to excel in a fast paced work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with inventory and asset management including receipt and disposition of hardware

• Document all defects of pre-mass production hardware and/or software

• Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)

• Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)

• Assist with servo flashing, firmware upgrade, flashing unsigned images

• Helps in resolving support tickets on device issues

• Help provide technical support during events (travel often required)

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• IT savvy and interested in new technologies

• Knowledgeable about inventory, and comfortable in an IT inventory environment

• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs

• Excellent communicator in both written and verbal English

• Ability to work in a team

• Ability to excel in a fast paced work environment.

• Ability to learn new things and adapt to a changing environment quickly

• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Data experience

• Excel experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Project & Program Management III role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Manages multiple, complex, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Drive the project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Responsible for internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Primary project point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Evaluate post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Experience working with project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• In-depth experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Proven ability to collaborate with stakeholders and communicate project updates to client executives.

• Familiarity with various project management methodologies 

Preferred Qualifications: 

• Various certifications

• Change management knowledge 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The Technical Support Analyst will support one of Astreya’s key clients. In this unique role, you will diagnose, analyze, and resolve hardware, software application, and network and system related technical issues for our client’s active visitor center (Discovery Center) and the Global Security Operations Center (GSOC). This includes but is not limited to desktop workstations, laptops, printers, display monitors, tablets, hardware peripherals, digital interactive exhibits, operating systems, office applications, and basic network and system connectivity problems.  You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

​

Your Roles and Responsibilities:

Discovery Center

• Install, update, and configure software applications and operating systems for Discovery Center workstations and laptops, and ensure that they are up to date and compliant. 

• Update, track and escalate tickets that need to be escalated to the appropriate escalation groups. 

• If needed will work with vendor support for resolution. This includes coordinating with our vendors for onsite maintenance visits to the Discovery Center

• Maintain Discovery Center workstations, laptops, tablets, display screens and monitors and other hardware peripherals inventory

• Work with vendors and managers in processing RMAs and ordering new equipment. 

• Maintain accurate and up to date documentation of common technical issues and their resolutions. Create guides and knowledge base articles for frequently encountered issues and problems. 

• Collaborate, assist, and support project managers and IT teams in their project related tasks. 

GSOC

• Install, update, and configure software applications and operating systems for GSOC workstations and laptops, and ensure that they are up to date and compliant. This includes working with the Device Management Team and local IT technicians in our regional offices. 

• Create, maintain, update user accounts that are used in our Security applications, and make sure they have the appropriate access and permissions to them. 

• Update, track and escalate tickets that need to be escalated to the appropriate escalation groups and if needed will work with vendor support for resolution. 

• Work with our Device Management team to maintain GSOC workstations, laptop, and other hardware peripherals inventory. 

• Maintain accurate and up to date documentation of common technical issues and their resolutions. Create guides and knowledge base articles for frequently encountered issues and problems. 

• Collaborate, assist, and support project managers and IT teams in their project related tasks. 

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Ability to work independently with minimal supervision

• Excellent coordination skills and a team player

• Ability to identify issues and escalate as needed

• Excellent written and oral communication skills

• Strong interpersonal and customer service skills

• Experience with hardware, software, and network troubleshooting  

• Experience with software application use and installation

• Ability to resolve technical issues under pressure

• On-call availability is required

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

Material Handlers are responsible for receiving & inspecting shipments and verifying accurate deliveries against purchase orders. Performing Putaways, inventory asset tagging and documenting assets and accessories in inventory management system. Picking items from shelves to shipment or delivery preparation of products. Material Handlers may also perform order tracking, accessories management, managing assets and accessory deployment. Material Handlers enable ~250k staff around the globe. This is an introductory role in Astreya warehousing services.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions

Your Roles and Responsibilities:

• Assist with inventory,asset management and e-recycling.

• Use ticketing systems to report individual work accomplishments and to track metrics.

• Utilize Inventory Data management software to maintain inventory accuracy and workflow.

• Receive and inspect shipments. Verify accurate deliveries against purchase orders while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor.Verify shipments to packing slips.

• Load and unload shipments; loading dock duties as assigned.

• Maintain inventory and budget records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.

• Unbox, stock inventory on shelves, break down packing materials.

• Assist in inventory procedures including the actual total count of stock items and spot check as needed.

• Perform cleanup duties to maintain the warehouse in a safe and orderly manner.

• Contribute to large scale global projects as needed.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience.

• High attention to detail and ability to follow other technicians’ direction to ensure quality.

• Effectively utilize ticket, inventory, and dispatch management systems.

• Determines methods and procedures on new assignments and may coordinate activities of other personnel.

• Networks with key contacts outside one’s own area of expertise.

• Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met.

• Strong organizational skills including effective record-keeping and maintenance techniques.

• Basic knowledge of computer hardware with the ability to learn new software.

• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.

• If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus.

• Understands policies and objectives of the assigned program and corresponding activities.

• Knowledge of health and safety regulations.

• Basic methods, practices and terminology used in warehouse operations.

• Basic math skills.

• Methods and procedures of storing and loading supplies and equipment.

• Perform physical duties involved in packing, storing and shipping supplies, equipment and other items.

• Lift and move heavy objects and an understanding of proper methods to safely do so.

• Communicate effectively and understand both oral and written directions.

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 

• Ability to lift, carry, push or pull medium weights, up to 75 pounds

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Driver’s license and clean driving record

• Work is performed while standing, sitting and/or walking.

• Ability to communicate effectively using speech, vision and hearing.

• Use of hands for simple grasping and fine manipulations.

• Requires bending, squatting, crawling, climbing, reaching.

• Requires activities involving being around moving machinery, exposure to marked changes in temperature and humidity, and exposure to dust, fumes and glasses.

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Responsibilities Include:

• Responsible for designing presentations, including but not limited to sales pitches, business updates, speaking engagement presentations and other materials, while adhering to brand guidelines and leveraging existing resources and templates.

• Prepare PowerPoint presentations and other materials utilizing existing templates and brand assets. 

• Revise existing PowerPoints to include consistent formatting; fix ineffective design elements and comply with copy standards.

• Presentation Design: Create visually appealing and effective presentations for a variety of purposes

• Collaborate with SMEs and Practices to refine and improve the visual representation of ideas. 

• Simplify complex information through infographics, charts, and diagrams.

• Work with brand & marketing team members as well as content and product designers to translate business and marketing strategies into scalable creative campaign concepts

• Create video and motion graphics style frames, exhibition graphics, print collateral, presentation designs, information graphics, branding and digital advertisements

• Ability to maintain brand consistency across all projects and possess a working knowledge of layout for presentations and other forms of visual communications. 

• Experienced storyboarding and high-end presentation design skills, including infographics, animation, builds, dynamic charts, etc.

Qualifications

• Bachelor's degree in Graphic Design, Visual Communication, or a related field.

• Minimum of 5 years of experience in PowerPoint design or graphic design.

• Excellent communication and interpersonal skills for effective collaboration with cross-functional teams.

• Exceptional organizational and time management skills to handle multiple projects simultaneously.

• Experience in creative/strategic design roles

• Strong oral and written communication skills

• Ability to distill complex and abstract concepts into relevant and simple presentations

• Build visually engaging presentations, for a variety of audiences, that is intuitive, meaningful, and easy to comprehend

• Handle multiple projects simultaneously

• Solid understanding of the use of purposeful animations and motion in presentations

• Excellent self-management skills; must be able to work independently

• Must have impeccable written and verbal communication skills

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Overview

The Bid Manager IV operates in a hybrid role, leveraging their strengths in proposal management and coordination. The Bid Manager IV is responsible for all aspects of the proposal delivery process including RFP analysis, kick-off, initial response, refinement, and final proposal submission. The ideal candidate will possess excellent business writing, project management skills and experience in IT. A successful candidate will be excited to help create winning bids and will pitch in on any task big or small to support and promote our business.

Responsibilities To Also Include The Following

• Manages and coordinates the proposal life cycle including kickoffs, team reviews, working sessions with SMEs, executives and other contributors to develop the final proposal.
• Reviews and ensures we develop an accurate and compelling technical, IT-focused proposal response in an iterative writing process.
• Work with Sales and Solutions Consulting to define and document win strategy to create sound business models and value propositions to include in proposal development.
• Interacts with SMEs to extract technical information and convert into effective proposal content per requirements.
• Identify and assign relevant documents or tasks to other areas of the business required for the winning response.
• Help to drive continuous improvement through post-bid surveys, reviews and sharing lessons learned.
• Become an expert on competitive intelligence and positioning.
• Edits proposal content for effectiveness (e.g., clarity, readability, accuracy, persuasiveness, and compliance) as well as style (e.g., grammar, punctuation, word usage, sentence structure, and spelling).
• Composes team-wide strategic communications that are clear and concise.
• Establish and manage proposal calendars for multiple, concurrent proposals, ensuring that each step of the process from kick-off through team reviews and final submission is executed on schedule.
• Work with manager to ensure strict adherence to pre-defined due dates to include multiple reviews, editing and finalization of all proposal pieces.
• Manage the orals preparation process, including establishing a project calendar, coordinating storyboarding, planning content creation, owning master presentation files, and providing feedback on team members' presentation delivery.
• Coordinate and prepare proposal meetings and reviews
• Perform other job-related duties as requested. This list is not intended to be a comprehensive inventory of all responsibilities assigned to this position.

Qualifications

• 8 (eight)+ years of technical proposal writing and/or proposal management/coordination experience within the IT, software development, management consulting, and/or relevant industry and topics
• Bachelor’s degree preferred - Business Management, Business Administration, English, Communications, Journalism, etc
• APMP certifications are a plus.
• Outstanding written and oral communication skills with impeccable organization and attention to detail.
• Ability to work in a high-paced work environment supporting multiple proposals simultaneously, and meeting tight deadlines including occasional extended hours, evenings/night hours, weekends, and holidays.
• Project management skills, with ability to manage concurrent proposals under tight deadlines.
• Writing and editing skills; ability to distill complex technical concepts into clear, concise, and compelling proposal content.
• Interpersonal skills; effectively communicate and collaborate with individuals at all levels of the organization.
• Ideally background in bid management, contract management or solution selling
• Advanced time management, prioritization and organizational skills, proven ability to work with deadlines and multiple priorities
• Ability to travel as made be necessary

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Responsibilities Include:

• The Pre-sales Architect will partner with our sales team and Practices to sell business technology solutions engagements to new and existing clients

• Lead and support our sales team across sales pursuits at new clients covering all offerings and technologies.

• Respond to RFPs, which includes writing, reviewing, and presenting client proposals.

• Assist the CSO in all activities to establish and achieve revenue and P&L targets.

• Maintain and develop sales content, client testimonials, case studies, and references.

• Work with the Marketing team to create marketing collateral.

• Maintain awareness of industry trends and directions.

• Develop materials to support marketing campaigns and lead generation activities.

• Manage a global team focused on presales and lead generation activities.

• Participate and collaborate with the sales teams, solutions architects, practice directors, technical specialists, proposals/marketing, and partner alliance managers to develop sales strategies to sell all of Astreya’s services to new clients.

• Gather market intelligence and benchmark the competition to develop appropriate winning sales strategies.

• Provide professional guidance and suggestions to team members and pre-sales associates to enhance their product knowledge, technical acumen, and technical sales skills.

• Preparing and presenting proposals to solve specific prospect needs/problems.

• Planning, creating, organizing and executing proof of concept presentations and demonstrations to prospects that prove the value of our solution to their specific needs/problems.

Qualifications 

• At least 7+ years of experience in the delivery, presales or sales of complex IT projects. 

• Experience managing multiple, complex sales pursuits or engagements.

• Experience with leading and responding to RFP’s, selling, and delivering IT projects.

• Ability to negotiate, develop winning proposals and track record of consistently exceeding aggressive goals.

• Excellent communication skills both verbal and written and ability to motivate teams (both internal and external) and garner immediate respect and credibility.

• Ability to travel.

• Bachelor’s degree required (computer science, engineering, and/or business preferred, MBA desired).

• Ability to work effectively in a dynamic team.

• The ability to effectively manage and handle multiple and possibly competing commitments simultaneously.

• Excellent verbal and written communication skills.

• Experience working in a sales support role, creating a vision for best fit solutions based on customer requirements and then drafting project estimates, proposals and Statements of Work to execute a project successfully.

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Business Development Director

Work Location: US - Remote - California (Bay Area)

Astreya is searching for a Growth Leader to join our expanding Sales team  . This role is responsible for business development strategy, planning, and execution for opportunities across Digital Workplace Services,  Data and Network Management and Digital Engineering. The successful candidate will demonstrate the experience and career trajectory required to manage the full scope of business practices, including business development, pipeline development, client management, and proposal development responsibilities. In order to be successful in this role, you must be able to create order out of chaos, be flexible and adaptable in your approach, and able to balance the need for structure and guidelines with the need to be creative and progressive.

What to expect

• Identify, qualify, lead, and win new contracts for meaningful engagements aligned to Astreya’s services 
• Maintaining a pipeline portfolio of approximately $100M at all times.
• Creating and leading client-focused and client-facing activities, including setting up and attending key client and stakeholder meetings designed to win new contracts.
• Collaborating with the Solution Lead/Architect to develop the technical solution and all related demonstrations that are presented to the prospective client.
• Working with marketing to develop thought leadership, campaigns, or social media activity to advance business development objectives.
• Lead the development of RFx responses, serving as a key contributor to and reviewer of proposals, in collaboration with the Head of Sales  and relevant Account Teams.
• Actively engage in the customer and partner ecosystem and represent Astreya in the business community at industry and client events.
• Understand and utilize market trends, mission priorities, and customer goals to envision, shape, and close new opportunities.

Job Qualifications

• A wide and well-established network of relationships that is based upon a track record of trust, contract wins, and valued results for the client.
• Industry experience of selling IT Services  in Hitech /Financial Services/Healthcare 
• 8-12 years of sales experience
• Technology and consulting acumen with the ability to positively translate into business value
• Strong customer value orientation - you want your clients to succeed with their objectives
• A proven record of success driving complex sales through a disciplined, collaborative, and transparent sales process.
• Demonstrable track record of generating and closing deals in excess of $20 Mn USD annually
• Experience engaging with C-level stakeholders and decision makers at the business and technology level, using a consultative selling approach to maximize the customer outcomes
• An entrepreneurial drive that ensures you will be able to rally other Astreyans around necessary activities and be willing to roll up your sleeves where needed.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Location: Remote in the US within proximity to a major airport for travel

Astreya is searching for a Growth Leader to join our expanding Sales team  . This role is responsible for business development strategy, planning, and execution for opportunities across Digital Workplace Services,  Data and Network Management and Digital Engineering. The successful candidate will demonstrate the experience and career trajectory required to manage the full scope of business practices, including business development, pipeline development, client management, and proposal development responsibilities. In order to be successful in this role, you must be able to create order out of chaos, be flexible and adaptable in your approach, and able to balance the need for structure and guidelines with the need to be creative and progressive.

What to expect

• Identify, qualify, lead, and win new contracts for meaningful engagements aligned to Astreya’s services 

• Maintaining a pipeline portfolio of approximately $100M at all times.

• Creating and leading client-focused and client-facing activities, including setting up and attending key client and stakeholder meetings designed to win new contracts.

• Collaborating with the Solution Lead/Architect to develop the technical solution and all related demonstrations that are presented to the prospective client.

• Working with marketing to develop thought leadership, campaigns, or social media activity to advance business development objectives.

• Lead the development of RFx responses, serving as a key contributor to and reviewer of proposals, in collaboration with the Head of Sales  and relevant Account Teams.

• Actively engage in the customer and partner ecosystem and represent Astreya in the business community at industry and client events.

• Understand and utilize market trends, mission priorities, and customer goals to envision, shape, and close new opportunities.

Job Qualifications

• A wide and well-established network of relationships that is based upon a track record of trust, contract wins, and valued results for the client.

• Industry experience of selling IT Services  in Hitech /Financial Services/Healthcare 

• 8-12 years of sales experience

• Technology and consulting acumen with the ability to positively translate into business value

• Strong customer value orientation - you want your clients to succeed with their objectives

• A proven record of success driving complex sales through a disciplined, collaborative, and transparent sales process.

• Demonstrable track record of generating and closing deals in excess of $20 Mn USD annually

• Experience engaging with C-level stakeholders and decision makers at the business and technology level, using a consultative selling approach to maximize the customer outcomes

• An entrepreneurial drive that ensures you will be able to rally other Astreyans around necessary activities and be willing to roll up your sleeves where needed.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Service Desk Specialist IV will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.

• Maintain equipment inventory, including processing RMAs and ordering new equipment.

• Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.

• Monitoring, updating and maintaining tickets in a defined ticketing system. 

• Responds to tickets, contacts users and plans workload. 

• Update, track and escalate the ticket to appropriate levels/group for resolution as required. 

• Sign off on closed tickets with the user to include follow up specifically to the end user.

• Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.

• Support access to corporate network/wireless and applications both on the network as well as over VPN.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position​

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• An individual who could be a “team lead” in their own right

• Someone with at least 10 years IT experience, 5 in a corporate environment (can negotiate it down if they have comparable experience)

• Multi-capable & multi specialized. Would be optimal if the employee has experience being the “one man shop” for a small office / company that did a bit of everything.

• Will need to spend at least a month in Chicago at time of hire for training

• Willing to go to Chicago at least one week out of the month for recurrent / additional training for the first 6 months.

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Ability to work independently with minimal supervision

• Excellent coordination skills and a team player

• Ability to identify issues and escalate as needed

• Excellent written and oral communication skills

• Strong interpersonal and customer service skills

• Experience with hardware, software, and network troubleshooting  

• Experience with software application use and installation

• Ability to resolve technical issues under pressure​

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails:

The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. 

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Participate in installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
• Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
• Ensure that SLAs and daily deliverables are met including ticket updates
• Upload Crestron control programs to control processors and work with remote program team on control system certification.
• Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
• Follow all policies, standards or safety guidelines that client requires
• Engage in problem solving and troubleshooting of any issue that may arise during an installation.
• Perform equipment setups, breakdowns and troubleshoot issues during events.
• Perform all necessary pre-event checks as required.
• Liaise with cross-functional teams and internal users before and during events.
• Interface with end users and vendors to address requests and requirements.
• Identify and solve issues that impact client conference rooms.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Ability to think and work independently
• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
• Excellent written and oral communication skills and strong customer service skills
• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
• Ability to work day, evening or weekend shifts and travel to support a distant event if required
• Must have valid driver’s license and safe driving record

Preferred Qualifications: 

• Various certifications 

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time

• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

• Must have ability to climb ladder, scaffolding or transported by lifts

• Must have the ability to drive/operate a vehicle in a safe manner

• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Field Technician I will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).

• Assist in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.

• Help with performing card adds or replacements, software upgrades, and associated testing.

• Assist the team in recommending improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.

• Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.

• Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.

• Assist in managing local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.

• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.

• Perform site surveys in support of network builds, augments, or decommissions.

• Assist in coordinating site access, equipment staging, and other tasks

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position