What this Job Entails: 

The Project & Program Management IV role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Manage multiple, complex, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Lead creation and maintenance of comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Take a leadership role in defining project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Responsible for internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Primary project point of contact for vendor partners and internal stakeholders. 

• Coordinate and manage regularly scheduled meetings with core teams. 

• Evaluate post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Experience working with project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• In-depth experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Proven ability to collaborate with stakeholders and communicate project updates to client executives. 

• Various certifications

• Change management knowledge 

• Familiarity with various project management methodologies 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with inventory and asset management including receipt and disposition of hardware

• Document all defects of pre-mass production hardware and/or software

• Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)

• Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)

• Assist with servo flashing, firmware upgrade, flashing unsigned images

• Helps in resolving support tickets on device issues

• Help provide technical support during events (travel often required)

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• IT savvy and interested in new technologies

• Knowledgeable about inventory, and comfortable in an IT inventory environment

• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs

• Excellent communicator in both written and verbal English

• Ability to work in a team

• Ability to excel in a fast paced work environment.

• Ability to learn new things and adapt to a changing environment quickly

• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Data experience

• Excel experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Inventory Analyst II is responsible for ensuring the timely and correct delivery of data center resources to client sites across the world. The Inventory Analyst will play an integral role in ensuring that our services continue to run and scale along with our customers’ needs. Along with significant execution responsibilities, the Analyst will also participate in process sustainability and improvement initiatives, thus playing a key role in Fulfillment Optimizations evolution.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Participate in machine rack and slot inventory management

• Engage in deployment plan analysis and execution of established workflows

• Involved in project tracking 

• Handle machine inventory management

• Responsible for auditing per location inventory and identifying excess inventory

• Determine inventory repurposing and removal path & schedule decommissioning

• Manage machine reassignments

• Manage reduction and cancellation of supply orders in response to changes in demand

• Coordinate with internal teams to schedule removal of TCO negative inventory and delivery of replacement capacity

• Route and respond to tickets

• Manage machine drains in advance of decommissioning

• Monitor transient supply deficits

• Create and assist in managing deployment plans

• Perform “cluster health” audits and remediations

• Monitor customer order delivery performance

• Mitigate fulfillment interrupts / failures

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Basic knowledge of materials and components of machine racks or in-flight racks

• Knowledge of inventory and order management 

• Ability to assess current inventory and reassign as needed for infeasible orders

• Strong organization skills and ability to adapt to a rapidly changing work environment.

• Excellent documentation, writing, organization and verbal communication skills. 

Preferred Qualifications: 

•  Familiarity with project management  ​

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

The Project & Program Management IV role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Manage multiple, complex, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Lead creation and maintenance of comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Take a leadership role in defining project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Responsible for internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Primary project point of contact for vendor partners and internal stakeholders. 

• Coordinate and manage regularly scheduled meetings with core teams. 

• Evaluate post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Experience working with project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• In-depth experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Proven ability to collaborate with stakeholders and communicate project updates to client executives. 

• Various certifications

• Change management knowledge 

• Familiarity with various project management methodologies 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Contracts Administrator I will ensure all contracts are executed both on the vendor and client side in a timely and accurate manner. The hire will also perform key quality reviews to reduce risk working in conjunction with other teams.

Scope: 

• Applies company policies and procedures to resolve routine issues

• Works on problems of limited scope

• Receives detailed instructions

Your Roles and Responsibilities:

• Process contracts according to client policies.

• Assist in preparation of service termination processing via amendments.

• Maintain an internal database with pertinent information, including legal documents.

• Assist in preparation and revision of contracts that involve the purchase of sale of goods and services.

• Handle the acquisition, distribution, and store of equipment and supplies.

• Dispose of unclaimed property.

• Assist in proposal planning and administration of contracts.

• Prepare contract briefs and revisions summarizing contractual requirements and budgets.

• Track authorizations and correspondence, maintaining detailed and organized files.

• Prepare contract change notices, monitor contractor performance, including the reporting and status of contractor and owner deliverables.

• Maintain an audit file for each contract which will include original contract, all correspondence, changes/deviations, amendments, clarifications, payment schedules.

• Perform closing activities as needed.

• Track payments and deadlines.

• Analyze and mitigate risk.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds stable working relationships internally

• Follows standard practice and procedures when analyzing situations or data

• Fluent in English language

• High level of attention to detail

• Ability to interpret complex information

• Aptitude for technology and interest in learning/understanding systems & interpreting data

• Accustomed to data input at high level of accuracy

• Ability to manage high volumes and meeting deadlines

• Highly organized with ability to manage multiple projects/tasks at a time

• Customer aware/centric

• Excel knowledge (including pivot tables and v-lookups)

• Ability to work well in a team environment

• Independently motivated

• Understanding of how databases capture information

• Ability to work accurately with large data sets

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

We are looking for a Data Engineer to join our growing team of analytics experts. The hire will be responsible for expanding and optimizing our data and data pipeline architecture, as well as optimizing data flow and collection for cross functional teams. The Data Engineer will support our data analysts on data initiatives and will ensure optimal data delivery architecture is consistent throughout ongoing projects. 

Scope:

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Create and maintain optimal data pipeline architecture

• Assemble large, complex data sets that meet functional / non-functional business requirements

• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources 

• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.

• Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.

• Create data tools for team members to assist them in building and optimizing analytics production

• Work with data and analytics experts to strive for greater functionality in our data systems.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Proficiency in languages SAS, Python, Java, and MatLab

• ETL (Extract, Transform, and Load)

• Database - SQL and NoSQL

• Data Warehousing – Hadoop, MapReduce, HIVE, Presto

• Operating system: UNIX, Linux

• Follows standard practice and procedures when analyzing situations or data

Preferred Qualifications: 

• Programming language: Javascript, R

• Basic Machine Learning 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

Scope:

• Applies company policies and procedures to resolve various issues related to network provisioning and optical network management.

• Works on moderate scope problems, including troubleshooting, deployment, and operations support.

• Receives general instructions on routine work and detailed instructions on new projects.
   

Roles and Responsibilities:

• Manage the provisioning process for network services, including circuit activation, cross-connections, and peer provisioning.

• Coordinate with vendors for the transport and turn-up of new network locations, including Point of Presence (POP) deployments.

• Handle end-to-end circuit management, ensuring links are operational and troubleshooting any issues that arise.

• Document provisioning processes and configurations and ensure all deployments follow established procedures.

• Monitor Optical Long Haul and Metro networks, identifying and troubleshooting issues promptly.

• Perform fault isolation and work closely with optical equipment manufacturers and smart hands to restore services.

• Contribute to creating monitoring tools, alerts, dashboards, and metrics to improve optical network performance.

• Document and optimize operational processes and procedures related to optical networks.

• Collaborate with backbone operations, ISP services, and other internal teams to ensure the smooth operation of network infrastructure.

• Coordinate and escalate critical events while maintaining clear and concise communication across teams.

• Support both provisioning and deployment operations, balancing tasks related to both network provisioning and optical troubleshooting.

• Work with audit teams to ensure accurate inventory and documentation for both provisioning and optical network assets.
   

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from a four-year college or university and 2 to 5 years of related experience in network provisioning, optical engineering, or network operations; or an equivalent combination of education and experience.

• Strong understanding of Layer 1 network troubleshooting, circuit provisioning, and deployment.

• Experience with optical network monitoring and troubleshooting, including fault isolation and vendor coordination.

• Familiarity with backbone operations, ISP services, and metro optical networks, including leased fiber management.

• Excellent communication and teamwork skills, with the ability to manage multiple tasks simultaneously.

• Ability to work cross-functionally and cross-regionally with other operational teams.
   

Preferred Qualifications/Skills:

• Experience with Juniper Shocker deployments or similar systems.

• Knowledge of Global Systems Integrator (GSI) processes.

• Experience in creating and managing monitoring tools and dashboards for network performance.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Maintains and monitors project plans, project schedules, work hours and expenditures.

• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular reports as required.

• Assists with identifying trends or recurring problems and escalates to management for resolution.

• Assists with locating and defining new process improvement opportunities.

• Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Experience working with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Previous experience with ticketing systems and/or project management system

• Understanding of or previous experience in a technology driven environment

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers 

View Job On WorkDay

What this Job Entails:

We are looking for a Data Analyst II to join our growing team of analytics experts. The hire will be responsible for statistical modeling, and analysis of structured and unstructured datasets to develop metrics, reports, and visualizations of trends and patterns. The Data Analyst identifies and captures data from internal and external sources. The Data Analyst will ensure consistency throughout ongoing projects. 

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Create data visualizations 

• Troubleshoot and test database technical issues with development team

• Create monthly Excel and Google Sheets files from database

• Independently analyze data sets to identify opportunities for increased accuracy and efficiency

• Perform quality assurance on data to determine potential data gaps

• Handle data-related technical issues and support data infrastructure needs

• Assemble large, complex data sets that meet functional / non-functional business 

• Work with data and analytics experts to strive for greater functionality in our data systems.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• SQL skills; including creating and modifying macros, as well as creating dashboards using SQL coding

• Excellent written communication skills 

• High level of attention to detail

• Advanced Excel skills to include; formulas, functions, pivot tables, lookup and reference formulas (i.e. vlookups), statistical formulas (countifs, sumifs), macros (ability to create new and edit existing), conditional formatting, importing data, creating graphs/charts, etc. 

• Ability to independently analyze large amounts of data; including the ability to identify, analyze, and interpret trends, gaps, patterns in complex data sets

Preferred Qualifications: 

• Experience using Google PLX Dashboards

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The Desktop Support I role is responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup. Desktop Support roles enable over 70,000 staff around the globe. This is an introductory role to IT services. 

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist in performing inventory and asset management, conference room preventative maintenance, and e-recycling

• Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction

• Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees

• Assist in deployment and recovery of laptop and desktop images

• Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Utilize Inventory Data management software to maintain inventory accuracy and workflow

• Contribute to large scale global projects as needed

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
• Excellent written and verbal communications skills
• Ability to work in a large team with minimal supervision
• Capable of providing an outstanding user experience
• Basic inventory or IT knowledge
• Interest in new technologies and IT career path

Physical Demand & Work Environment:

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day. 

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

The Desktop Support I role is responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup. Desktop Support roles enable over 70,000 staff around the globe. This is an introductory role to IT services. 

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist in performing inventory and asset management, conference room preventative maintenance, and e-recycling

• Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction

• Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees

• Assist in deployment and recovery of laptop and desktop images

• Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Utilize Inventory Data management software to maintain inventory accuracy and workflow

• Contribute to large scale global projects as needed

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
• Excellent written and verbal communications skills
• Ability to work in a large team with minimal supervision
• Capable of providing an outstanding user experience
• Basic inventory or IT knowledge
• Interest in new technologies and IT career path

Preferred Qualifications: 

Physical Demand & Work Environment:

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day. 

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

The Desktop Support I role is responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup. Desktop Support roles enable over 70,000 staff around the globe. This is an introductory role to IT services. 

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist in performing inventory and asset management, conference room preventative maintenance, and e-recycling

• Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction

• Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees

• Assist in deployment and recovery of laptop and desktop images

• Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Utilize Inventory Data management software to maintain inventory accuracy and workflow

• Contribute to large scale global projects as needed

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• Excellent written and verbal communications skills

• Ability to work in a large team with minimal supervision

• Capable of providing an outstanding user experience

• Basic inventory or IT knowledge

• Interest in new technologies and IT career path

Physical Demand & Work Environment:

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day. 

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

Project Management
• Oversight of network related activities for new builds or general capital projects.
• Create, maintain, and report on site project and program scope, budget, schedules and
milestones. Work closely with site project management team throughout the project
lifecycle from the creation of project and program plans through project close out.
• Provide regular progress updates on strategic network plans, project progress and risks to
leadership and stakeholders.
• Anticipate bottlenecks, manage risk and escalations, produce mitigation options and
balance the business needs versus technical constraints.
• Create Engineering Documents, Single Line Drawings and Cable Routing Schematics.
• Ability to manage multiple tasks at the same time
• Ability to work across multiple time zones
Vendor Management
• Responsible for all connectivity activities within data center projects
• Work with installation partners to establish and track milestones. Conduct pre-project
planning, project handoffs, and ensure design delivery and verification.
• Frontline technical project management with external suppliers by tracking construction
schedules, including civils, permitting, cable overpulls, overlaying with E2E schedule
• Oversees the performance and management of contracts through the full lifecycle, tracking
and ensuring supplier compliance within the terms and conditions of the contract,
processing of supplier invoices
• Perform physical inspections to ensure vendor work meets quality standards throughout
the lifecycle of the data center. Validate physical installs, test reports, build accuracy,
material and local code compliance including constructability reviews on multiple design
phases. Manage remediation activities with supplier.
• Interface with network suppliers to drive equipment and circuit installations.
Market Management
• Identifies suppliers, negotiates commercial terms, and works with the legal department to
negotiate and execute supplier contracts
• Develop long-term strategic partnerships with network suppliers and ICT vendors
• Understanding of fiber market segments, subsea cables, customer base, and network
suppliers for assigned region
• Keeps track of price trends in the market to ensure best in class commercial terms
• Maintain deep familiarity with other major market players and competitive dynamics

Qualifications
Required:
• Bachelor’s Degree AND 2+ year(s) experience in outside/inside plant
engineering/planning/construction/program management
• 2+ year(s) experience managing cross-functional and/or cross team projects
• Fluency in Japanese and English
• Understanding of wireline telecom technologies (Layer 1-Layer 3 including Fiber, IP and
Optical) and telecom network construction with experience in outside/inside plant projects
including permitting, construction methodologies (trenching, drilling, etc), cabling, routing
and Fiber Characterization skills (OTDR, Polarization Mode and Chromatic Dispersion)
• Experience managing network deployment projects in a mission critical environment
requiring coordination across multiple disciplines for the delivery of a common goal
• Project management experience including for procurement, construction and operational
teams
Additional:
• 5+ years sourcing in telecommunications industry
• 5+ years of outside/inside plant engineering/planning/construction/program management
• Data center development and/or construction management experience
• Have strong contacts in fiber and infrastructure markets
• International business experience

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What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

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What this Job Entails: 

The Vendor Management role will be responsible for managing multiple suppliers who provide telecommunications services to our client, including resolution of complex billing issues and ensuring data integrity of client’s TEM platform for accurate reporting and auditing of telecommunications expenses. Additionally, the Vendor Management role is responsible for ensuring there is adequate funding available to make timely and accurate payment of all supplier invoices and plays a key role in delivering high-value services to the business stakeholders. 

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Oversee global supplier relationship from an invoice perspective 

• Resolve complex billing issues to resolution 

• Manage the funding process to ensure adequate funding exists using client AP policies and procedures 

• Initiate cost savings claims with suppliers when amounts billed deviate from contractual pricing 

• Oversee data integrity of vendor accounts in database 

• Collaborate with cross-functional teams to support data quality throughout the process 

• Maintain vendor and internal relationships to ensure timely payment, resolution of billing questions/issues and disputes 

• Communicate with negotiators, project managers, legal, and finance to ensure adherence to contracted commercial terms

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Excellent oral/written communication, interpersonal, and analytical skills 

• Ability to interact with multiple levels within a company 

• Able to work successfully both individually as well as to contribute as a team player

• Level spreadsheets and basic data analytics skills

• Outstanding organizational, prioritization, and multitasking skills 

• Attention to detail and a sense of urgency 

• Ability to meet deadlines on a consistent basis 

• Deep understanding of technical concepts related to data center operations and/or network backbone operations preferred 

• Self-starter with ability to accept responsibility for projects and see them through to completion 

Preferred Qualifications: 

• Telecom/data center cost experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What This Job Entails:
The Network Operations Engineer is responsible for managing and troubleshooting Network Backbone Production environments as a network support engineer. This position demands the ability to work independently with a high level of accuracy and attention to detail.
Roles and Responsibilities:

• Participate in the production network and internet peering strategies.
• Provide support for global production networks, including edge, backbone, data center, and POP.
• Conduct day-to-day activities involving multiple vendor router & switches (Cisco, Arista & Juniper),and optical devices (Ciena, Infinera, Nokia) in backbone & edge inside POP locations worldwide.
• Collaborate with multiple TAC vendors to address hardware issues.
• Handle traffic and address queries raised by ISPs/partners.
• Collaborate with ISPs/vendors to resolve network-related issues.
• Support the team in managing network and traffic peering for Layer 1 to Layer 3 issues.
• Demonstrate experience with networking technologies related to content delivery networks, monitoring capacity, and peering traffic.
• Configure, build, roll out, and test new DWDM line systems deployments, including calibration, verification, BERT, etc.
• Monitor Optical Long Haul and Metro networks, and troubleshoot a variety of issues in a timely manner.
• Work on DWDM Deployments, Wavelength Deployments and Transport Deployments.
• Drive the first level of escalations reported by the team.
• Maintain accurate time and records in all service tickets.
• Keep system configuration information within the ticketing system and ensure it is attached to relevant tickets.
• Communicate with customers regarding ticket progress, changes, or agreed outages.
• Escalate service requests requiring engineer-level support in a timely fashion to prevent the breach of SLAs.
• Demonstrate the capability to derive data insights and report them as required.
• Participate in 24/7 support with other teams across the globe.
• Perform other duties as required.

Qualifications/Skills:

• 5+ years of relevant work experience.
• Experience in fiber-optic technology, including cable types, connector types, optic types, patch panels, and optical transport technologies.
• Experience with Content Delivery Networks and Internet Peering strategies.
• Working knowledge of DWDM components such as ROADM, Mux/Demux, Amplifiers, Transponders, Channel creation, optimization, and extensive troubleshooting.
• Detailed experience working with OTDR equipment to quickly establish fiber optic breaks for immediate remediation.
• Experience in chassis installation, line card installs PCRs, and structure fiber installation.
• Experience in device installation and testing, software/firmware upgrades, re-bootstrapping, and decommissioning.
• Experience in network optimization (re-stripes, migrations, upgrades, swaps, capacity upgrades).
• CCNA/JNCIA or equivalent knowledge.
• Knowledge of TCP/IP.
• Strong understanding and preferably hands-on experience in commonly used routing protocols (OSPF, BGP, MPLS).
• Multivendor testing and support experience.
• Solid understanding and configuration experience of Channel builds and cross-connect builds.
• Good communication skills: ability to work with service providers and colocation facilities around the world.

Skills Preferred but not Required:

• Experience working in a multi-vendor network environment.
• Network certifications such as CCNP or JNCIP and higher.
• Ciena and/or Infinera certifications or equivalent experience are highly desirable.
• Scripting with Python, Bash.
• Understanding of automation, DevOps, and the ability to work with developers to improve tools and workflows.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Data Center Technician - Client Support

Work Location: Quincy, WA

Work Shifts: Coverage for 24/7

What this Job Entails: 

The Data Center Technician will assist with installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Participate in installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center. 

• Confirm and label devices, rack and cables.

• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.

• Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Excellent verbal and written communication skills in English

• Ability to respond to any On-Call request within 1 hour, while on-call

• Effectively utilize the ticket management systems 

• Ability to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards 

• Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber

• Ability to adapt to changing priorities, conditions, and circumstances 

• Strong organization skills

• Working knowledge of computer hardware 

• Understanding of networking components and infrastructures 

• Knowledge of copper and fiber testers

• Excellent troubleshooting skills

• Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 

• Experience with cable management and knowledge of how to run fiber and copper in a data center 

• Some knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies 

• Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified) 

• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. 

• Ability to learn new software

• Must provide own transportation to work locations 

Preferred Qualifications: 

• Certifications in Data Center technologies are desired 

• Hands on experience in electrical, HVAC, and data center infrastructures

• Working knowledge of networking components and infrastructures, including Wi-Fi

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 

• Able to safely lift and move a minimum of fifty (50) pounds 

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Maintains and monitors project plans, project schedules, work hours and expenditures.

• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular reports as required.

• Assists with identifying trends or recurring problems and escalates to management for resolution.

• Assists with locating and defining new process improvement opportunities.

• Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Experience working with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Previous experience with ticketing systems and/or project management system

• Understanding of or previous experience in a technology driven environment

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers 

View Job On WorkDay

What this Job Entails: 

The Field Technician I will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).

• Assist in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.

• Help with performing card adds or replacements, software upgrades, and associated testing.

• Assist the team in recommending improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.

• Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.

• Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.

• Assist in managing local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.

• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.

• Perform site surveys in support of network builds, augments, or decommissions.

• Assist in coordinating site access, equipment staging, and other tasks

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.

• Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure. 

• Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.

• Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.

• Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.

• Knowledge of state and local regulatory standards, procedures, and permitting requirements.

• Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.

• Ability to work independently, diagnose problems and take appropriate action with minimal supervision.

• Experience with spreadsheets, workflow and project management applications, and administrative software applications.

• Understanding of how to use a Tier-1 ITSM platform 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails:
Summary: We are seeking a highly skilled Workday Solution Architect to join our team. In this critical role, you will be responsible for designing, developing, and implementing innovative Workday solutions for stakeholders. Your expertise will be pivotal in driving the success of our projects and fostering innovation within the organization.

Certification:  Workday HCM required

Key Responsibilities:
   

Job Description:

• 6+ year experience in end-to-end implementation of HCM Core and Talent and Performance or Learning module.
• Configure and maintain Workday Core HCM modules, including but not limited to: Recruiting, Time and Absence modules, Core Compensation, Talent and Performance management, Reporting and Security.
• Experience in configuration and customization of the Workday Recruitment module to meet the unique needs of the organization.
• Ensure accurate setup of job requisitions, workflows, and candidate management processes.
• Implement new features and functionalities to improve the efficiency and effectiveness of the recruitment process.
• Collaborate with HR and hiring managers to understand and implement specific requirements.
• Experience in BP configurations, security permissions and creating and uploading EIBs.
• Experience with creating test scenarios and running tests in Workday.
• Optimize and maintain the Workday system, ensuring data integrity, system security, and compliance with regulatory standards.
• Provide end-user training and support, addressing queries, conducting workshops, and creating documentation to enhance user understanding and adoption of Workday functionalities.
• Collaborate with technical teams to design, develop, and test integrations between Workday and other HR systems or third-party applications.
• Stay updated with Workday releases, new features, and industry trends, evaluating their impact, and proposing relevant system enhancements.
• Strong background in Request Framework, DocuSign integration is required

Required Technical and Professional Expertise+

• Certified Workday HCM professional with significant hands-on experience in configuring and supporting Workday Core HCM modules.
• Certification any other advanced modules are preferred.
• 4+year experience in end-to-end implementation/AMS/Rollout of Core HCM modules for American, European and/or APAC customer businesses are preferred.

Education:
       
Bachelor’s degree in business, Information Technology,
Human Resources, or a related field. An advanced degree is preferred.

Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

Overview
The Asset Operations Specialist II will support and manage the lifecycle asset inventory of Client's rapidly growing Global Content Delivery Network (CDN). This role requires meticulous attention to detail, strong project management skills, and the ability to work across multiple time
zones and stakeholders. The ideal candidate will have experience in fast-paced environments,
preferably in the Telco/Infrastructure field, and possess a solid understanding of managing external vendors and data centers.

Key Responsibilities
Lifecycle Asset Management
● Own the lifecycle management of Edge CDN fleet assets.
● Serve as the primary support and escalation point for server, network, circuit, hardware, and logical documentation and operational matters.
● Perform asset operations for additions, decommissions, RMAs, migrations, and database entries.
● Validate the submission of firm demand ordering and track shipment/delivery/acceptance processes.
● Oversee the decommissioning and accountability of equipment.
● Provide warranty/RMA support.
● Manage warehouse/Virtual Manufacturer Inventory (VMI) responsibilities.
● Support auditing processes, conduct cycle counts, manage spares/inventory, and ensure adherence to financial and compliance standards.

Stakeholder Interaction
● Act as the initial point of contact for vendor queries regarding shipments, access, and communications.
● Create colocation inbound/outbound shipments and track deliveries.
● Collaborate with Supply Chain Management (SCM) and Planning to update and add equipment into the Configuration Management Database (CMDB).
● Liaise between internal and external teams for hardware, circuit, and asset-related queries.
● Serve as the escalation point for supply chain operational matters and maintain regular cadence with external and internal teams.
● Utilize different asset management tools and software effectively.
● Perform regular audits for all site portals, inventory, and vendor-performed hours.
● Schedule and oversee vendors for Equipment Removal and Disposal (ERAD) for reverse logistics.
● Conduct Quarterly Business Reviews (QBRs) for all vendors.

Data Entry and Accuracy
● Maintain data integrity across multiple systems, identify root causes of data
inconsistencies, and resolve them.
● Improve policies, standards, processes, and workflows to support operational
requirements.
● Develop and implement an inventory database improvement strategy:

Maintain a healthy spares inventory database.
○ Create a plan to ensure an adequate amount of spares at each site/warehouse
and trigger requests for additional spares when thresholds are reached.
○ Raise site and vendor remote hands to perform site audits when necessary.

Qualifications
● Bachelor's degree in a relevant field or equivalent experience.
● Candidates should have min 2-3 years experience in IT Asset life cycle management
● Experience in asset management, supply chain management, or related fields.
● Prior experience in the Telco/Infrastructure sector is preferred.
● Strong project management skills and experience managing external vendors and data centers.
● High level of attention to detail and the ability to manage multiple tasks and stakeholders across different time zones.
● Familiarity with Data Center facilities and operations.
● Proficiency in using asset management tools and software.
● Excellent communication and interpersonal skills.
● Ability to improve processes and implement solutions in a fast-paced environment.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Inventory Technician - Temporary/Full Time

Work Location: Client Onsite - Chicago, IL

This role is a Temporary position for up to 2-month assignment

What this Job Entails: 

Our Inventory Technician is responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Handle inventory and asset management, conference room preventative maintenance, and e-recycling

• Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction

• Help to ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Utilize Inventory Data management software to maintain inventory accuracy and workflow

• Contribute to large scale global projects as needed

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2 to 4 years’ related experience and/or training; or equivalent combination of education and experience

• Exercises judgment within defined procedures and practices to determine appropriate action

• Excellent written and verbal communications skills

• Ability to work in a large team with minimal supervision

• Capable of providing an outstanding user experience

• Basic Inventory or IT knowledge

• Ability to excel in a fast paced work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

View Job On WorkDay

DataCenter Security Specialist II

Overview

The DC Security Specialist II role is critical in safeguarding our rapidly expanding global CDN network. This position requires a detail-oriented, organized individual with a strong background in security operations and project management. The ideal candidate will be responsible for overseeing the implementation and maintenance of physical security policies and procedures across nearly 100 global POPs.

Responsibilities

• Security & Safety Incident Management:

  • Gather and analyze incident reports from data centers.

  • Identify security threats and risks, escalating to appropriate teams as needed.

• Access Control Management:

  • Manage internal and external access requests.

  • Conduct regular audits of access control lists and permissions.

  • Oversee CCTV and security camera systems.

• Shipment Compliance:

  • Manage inbound and outbound shipment requests, ensuring compliance with policies.

  • Validate and record deliveries to data centers and warehouses.

  • Implement security protocols for vendor and employee hand carries.

• Media Handling & Destruction:

  • Oversee the destruction and sanitization of media disks.

  • Monitor and manage bad media, developing reporting processes.

  • Manage destruction vendor operations.

• Hardware Management:

  • Handle decommissioning, RMA, and migration of equipment.

  • Diagnose security hardware issues and coordinate repairs.

  • Support data center audits and vendor management.

• Operations:

  • Collaborate with cross-functional teams to improve processes and procedures.

  • Analyze data center infrastructure maintenance notices and manage change requests.

  • Conduct performance and incident reviews with datacenter providers.

• Data Accuracy:

  • Maintain accurate records of all requests and projects using ticketing systems (JIRA).

  • Coordinate with internal and external teams on security initiatives.

• Vendor Support:

  • Serve as the primary point of contact for vendor security inquiries.

  • Manage vendor access and scheduling.

  • Conduct regular vendor audits and performance reviews.

Qualifications

• Candidates should have min 2 – 3 years experience in security management working from either DataCenter or Infrastructure management companies

• Bachelor’s degree in Security Management, Information Technology, or related field.

• Experience in the Telco/Infrastructure industry and with security-focused projects is preferred.

• Strong understanding of security operations and procedures.

• Experience in project management, with a focus on coordination and execution.

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

• Excellent attention to detail and organizational skills.

• Proficiency in using various tracking platforms and tools.

• Strong communication and interpersonal skills.

Preferred Skills:

• Experience with security incident management and access control systems.

• Familiarity with CCTV management and shipment compliance.

• Knowledge of media handling/destruction processes and hardware security issues.

• Proficiency in using JIRA or similar ticketing systems.

• Ability to drive process improvements and standard operating procedures.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

DataCenter Security Specialist II

Overview

The DC Security Specialist II role is critical in safeguarding our rapidly expanding global CDN network. This position requires a detail-oriented, organized individual with a strong background in security operations and project management. The ideal candidate will be responsible for overseeing the implementation and maintenance of physical security policies and procedures across nearly 100 global POPs.

Responsibilities

• Security & Safety Incident Management:
  • Gather and analyze incident reports from data centers.
  • Identify security threats and risks, escalating to appropriate teams as needed.
• Access Control Management:
  • Manage internal and external access requests.
  • Conduct regular audits of access control lists and permissions.
  • Oversee CCTV and security camera systems.
• Shipment Compliance:
  • Manage inbound and outbound shipment requests, ensuring compliance with policies.
  • Validate and record deliveries to data centers and warehouses.
  • Implement security protocols for vendor and employee hand carries.
• Media Handling & Destruction:
  • Oversee the destruction and sanitization of media disks.
  • Monitor and manage bad media, developing reporting processes.
  • Manage destruction vendor operations.
• Hardware Management:
  • Handle decommissioning, RMA, and migration of equipment.
  • Diagnose security hardware issues and coordinate repairs.
  • Support data center audits and vendor management.
• Operations:
  • Collaborate with cross-functional teams to improve processes and procedures.
  • Analyze data center infrastructure maintenance notices and manage change requests.
  • Conduct performance and incident reviews with datacenter providers.
• Data Accuracy:
  • Maintain accurate records of all requests and projects using ticketing systems (JIRA).
  • Coordinate with internal and external teams on security initiatives.
• Vendor Support:
  • Serve as the primary point of contact for vendor security inquiries.
  • Manage vendor access and scheduling.
  • Conduct regular vendor audits and performance reviews.

Qualifications

• Candidates should have min 2 – 3 years experience in security management working from either DataCenter or Infrastructure management companies
• Bachelor’s degree in Security Management, Information Technology, or related field.
• Experience in the Telco/Infrastructure industry and with security-focused projects is preferred.
• Strong understanding of security operations and procedures.
• Experience in project management, with a focus on coordination and execution.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent attention to detail and organizational skills.
• Proficiency in using various tracking platforms and tools.
• Strong communication and interpersonal skills.

Preferred Skills:

• Experience with security incident management and access control systems.
• Familiarity with CCTV management and shipment compliance.
• Knowledge of media handling/destruction processes and hardware security issues.
• Proficiency in using JIRA or similar ticketing systems.
• Ability to drive process improvements and standard operating procedures.

View Job On WorkDay

Overview
The Asset Operations Specialist II will support and manage the lifecycle asset inventory of Client's rapidly growing Global Content Delivery Network (CDN). This role requires meticulous attention to detail, strong project management skills, and the ability to work across multiple time
zones and stakeholders. The ideal candidate will have experience in fast-paced environments,
preferably in the Telco/Infrastructure field, and possess a solid understanding of managing external vendors and data centers.

Key Responsibilities
Lifecycle Asset Management
● Own the lifecycle management of Edge CDN fleet assets.
● Serve as the primary support and escalation point for server, network, circuit, hardware, and logical documentation and operational matters.
● Perform asset operations for additions, decommissions, RMAs, migrations, and database entries.
● Validate the submission of firm demand ordering and track shipment/delivery/acceptance processes.
● Oversee the decommissioning and accountability of equipment.
● Provide warranty/RMA support.
● Manage warehouse/Virtual Manufacturer Inventory (VMI) responsibilities.
● Support auditing processes, conduct cycle counts, manage spares/inventory, and ensure adherence to financial and compliance standards.

Stakeholder Interaction
● Act as the initial point of contact for vendor queries regarding shipments, access, and communications.
● Create colocation inbound/outbound shipments and track deliveries.
● Collaborate with Supply Chain Management (SCM) and Planning to update and add equipment into the Configuration Management Database (CMDB).
● Liaise between internal and external teams for hardware, circuit, and asset-related queries.
● Serve as the escalation point for supply chain operational matters and maintain regular cadence with external and internal teams.
● Utilize different asset management tools and software effectively.
● Perform regular audits for all site portals, inventory, and vendor-performed hours.
● Schedule and oversee vendors for Equipment Removal and Disposal (ERAD) for reverse logistics.
● Conduct Quarterly Business Reviews (QBRs) for all vendors.

Data Entry and Accuracy
● Maintain data integrity across multiple systems, identify root causes of data
inconsistencies, and resolve them.
● Improve policies, standards, processes, and workflows to support operational
requirements.
● Develop and implement an inventory database improvement strategy:

Maintain a healthy spares inventory database.
○ Create a plan to ensure an adequate amount of spares at each site/warehouse
and trigger requests for additional spares when thresholds are reached.
○ Raise site and vendor remote hands to perform site audits when necessary.

Qualifications
● Bachelor's degree in a relevant field or equivalent experience.
● Candidates should have min 2-3 years experience in IT Asset life cycle management
● Experience in asset management, supply chain management, or related fields.
● Prior experience in the Telco/Infrastructure sector is preferred.
● Strong project management skills and experience managing external vendors and data centers.
● High level of attention to detail and the ability to manage multiple tasks and stakeholders across different time zones.
● Familiarity with Data Center facilities and operations.
● Proficiency in using asset management tools and software.
● Excellent communication and interpersonal skills.
● Ability to improve processes and implement solutions in a fast-paced environment.

View Job On WorkDay

Overview
The Asset Operations Specialist II will support and manage the lifecycle asset inventory of Client's rapidly growing Global Content Delivery Network (CDN). This role requires meticulous attention to detail, strong project management skills, and the ability to work across multiple time
zones and stakeholders. The ideal candidate will have experience in fast-paced environments,
preferably in the Telco/Infrastructure field, and possess a solid understanding of managing external vendors and data centers.

Key Responsibilities
Lifecycle Asset Management
● Own the lifecycle management of Edge CDN fleet assets.
● Serve as the primary support and escalation point for server, network, circuit, hardware, and logical documentation and operational matters.
● Perform asset operations for additions, decommissions, RMAs, migrations, and database entries.
● Validate the submission of firm demand ordering and track shipment/delivery/acceptance processes.
● Oversee the decommissioning and accountability of equipment.
● Provide warranty/RMA support.
● Manage warehouse/Virtual Manufacturer Inventory (VMI) responsibilities.
● Support auditing processes, conduct cycle counts, manage spares/inventory, and ensure adherence to financial and compliance standards.

Stakeholder Interaction
● Act as the initial point of contact for vendor queries regarding shipments, access, and communications.
● Create colocation inbound/outbound shipments and track deliveries.
● Collaborate with Supply Chain Management (SCM) and Planning to update and add equipment into the Configuration Management Database (CMDB).
● Liaise between internal and external teams for hardware, circuit, and asset-related queries.
● Serve as the escalation point for supply chain operational matters and maintain regular cadence with external and internal teams.
● Utilize different asset management tools and software effectively.
● Perform regular audits for all site portals, inventory, and vendor-performed hours.
● Schedule and oversee vendors for Equipment Removal and Disposal (ERAD) for reverse logistics.
● Conduct Quarterly Business Reviews (QBRs) for all vendors.

Data Entry and Accuracy
● Maintain data integrity across multiple systems, identify root causes of data
inconsistencies, and resolve them.
● Improve policies, standards, processes, and workflows to support operational
requirements.
● Develop and implement an inventory database improvement strategy:

Maintain a healthy spares inventory database.
○ Create a plan to ensure an adequate amount of spares at each site/warehouse
and trigger requests for additional spares when thresholds are reached.
○ Raise site and vendor remote hands to perform site audits when necessary.

Qualifications
● Bachelor's degree in a relevant field or equivalent experience.
● Candidates should have min 2-3 years experience in IT Asset life cycle management
● Experience in asset management, supply chain management, or related fields.
● Prior experience in the Telco/Infrastructure sector is preferred.
● Strong project management skills and experience managing external vendors and data centers.
● High level of attention to detail and the ability to manage multiple tasks and stakeholders across different time zones.
● Familiarity with Data Center facilities and operations.
● Proficiency in using asset management tools and software.
● Excellent communication and interpersonal skills.
● Ability to improve processes and implement solutions in a fast-paced environment.

View Job On WorkDay

DataCenter Security Specialist II

Overview

The DC Security Specialist II role is critical in safeguarding our rapidly expanding global CDN network. This position requires a detail-oriented, organized individual with a strong background in security operations and project management. The ideal candidate will be responsible for overseeing the implementation and maintenance of physical security policies and procedures across nearly 100 global POPs.

Responsibilities

• Security & Safety Incident Management:
  • Gather and analyze incident reports from data centers.
  • Identify security threats and risks, escalating to appropriate teams as needed.
• Access Control Management:
  • Manage internal and external access requests.
  • Conduct regular audits of access control lists and permissions.
  • Oversee CCTV and security camera systems.
• Shipment Compliance:
  • Manage inbound and outbound shipment requests, ensuring compliance with policies.
  • Validate and record deliveries to data centers and warehouses.
  • Implement security protocols for vendor and employee hand carries.
• Media Handling & Destruction:
  • Oversee the destruction and sanitization of media disks.
  • Monitor and manage bad media, developing reporting processes.
  • Manage destruction vendor operations.
• Hardware Management:
  • Handle decommissioning, RMA, and migration of equipment.
  • Diagnose security hardware issues and coordinate repairs.
  • Support data center audits and vendor management.
• Operations:
  • Collaborate with cross-functional teams to improve processes and procedures.
  • Analyze data center infrastructure maintenance notices and manage change requests.
  • Conduct performance and incident reviews with datacenter providers.
• Data Accuracy:
  • Maintain accurate records of all requests and projects using ticketing systems (JIRA).
  • Coordinate with internal and external teams on security initiatives.
• Vendor Support:
  • Serve as the primary point of contact for vendor security inquiries.
  • Manage vendor access and scheduling.
  • Conduct regular vendor audits and performance reviews.

Qualifications

• Candidates should have min 2 – 3 years experience in security management working from either DataCenter or Infrastructure management companies
• Bachelor’s degree in Security Management, Information Technology, or related field.
• Experience in the Telco/Infrastructure industry and with security-focused projects is preferred.
• Strong understanding of security operations and procedures.
• Experience in project management, with a focus on coordination and execution.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent attention to detail and organizational skills.
• Proficiency in using various tracking platforms and tools.
• Strong communication and interpersonal skills.

Preferred Skills:

• Experience with security incident management and access control systems.
• Familiarity with CCTV management and shipment compliance.
• Knowledge of media handling/destruction processes and hardware security issues.
• Proficiency in using JIRA or similar ticketing systems.
• Ability to drive process improvements and standard operating procedures.

View Job On WorkDay

What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

View Job On WorkDay

What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

View Job On WorkDay

What this Job Entails: 

The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with inventory and asset management including receipt and disposition of hardware

• Document all defects of pre-mass production hardware and/or software

• Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)

• Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)

• Assist with servo flashing, firmware upgrade, flashing unsigned images

• Helps in resolving support tickets on device issues

• Help provide technical support during events (travel often required)

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• IT savvy and interested in new technologies

• Knowledgeable about inventory, and comfortable in an IT inventory environment

• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs

• Excellent communicator in both written and verbal English

• Ability to work in a team

• Ability to excel in a fast paced work environment.

• Ability to learn new things and adapt to a changing environment quickly

• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Data experience

• Excel experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with inventory and asset management including receipt and disposition of hardware

• Document all defects of pre-mass production hardware and/or software

• Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)

• Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)

• Assist with servo flashing, firmware upgrade, flashing unsigned images

• Helps in resolving support tickets on device issues

• Help provide technical support during events (travel often required)

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• IT savvy and interested in new technologies

• Knowledgeable about inventory, and comfortable in an IT inventory environment

• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs

• Excellent communicator in both written and verbal English

• Ability to work in a team

• Ability to excel in a fast paced work environment.

• Ability to learn new things and adapt to a changing environment quickly

• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Data experience

• Excel experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails:

The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. 

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Participate in installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
• Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
• Ensure that SLAs and daily deliverables are met including ticket updates
• Upload Crestron control programs to control processors and work with remote program team on control system certification.
• Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
• Follow all policies, standards or safety guidelines that client requires
• Engage in problem solving and troubleshooting of any issue that may arise during an installation.
• Perform equipment setups, breakdowns and troubleshoot issues during events.
• Perform all necessary pre-event checks as required.
• Liaise with cross-functional teams and internal users before and during events.
• Interface with end users and vendors to address requests and requirements.
• Identify and solve issues that impact client conference rooms.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Ability to think and work independently
• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
• Excellent written and oral communication skills and strong customer service skills
• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
• Ability to work day, evening or weekend shifts and travel to support a distant event if required
• Must have valid driver’s license and safe driving record

Preferred Qualifications: 

• Various certifications 

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time

• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

• Must have ability to climb ladder, scaffolding or transported by lifts

• Must have the ability to drive/operate a vehicle in a safe manner

• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Technical Writer III

Location: Remote

Job Description

What this Job Entails: 

The Technical Writer will collaborate with Astreya Partners’ subject matter experts to develop and enhance documentation related to services. The role will both compose new documentation and edit the work of others, ensuring high standards for readability, grammar, and content. The key to success in this role is the ability to synthesize complex instructions into easy to follow guidebooks, instructions, and general communications. The person in this position should be an expert in communications. 

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments
   

Your Roles and Responsibilities:

• Create and maintain how-to documentation related to process development, process work instructions, engineering best practices, in a research environment

• Ensure documentation is easy to read, grammatically perfect, succinct, adheres to standards, and is, overall, effective in terms of intended purpose

• Provide expertise to others in terms of effective communication methods

• Develop narrative content along with graphics and diagrams

• Conduct interviews with various users and technical staff to gather data for documentation.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
   

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Experience writing, proofreading and editing

• Ability to produce and organize content succinctly, with a logical flow

• Experience with content authoring tools

• Experience editing and formatting technical documents

• Experience using a content management system or document management system

• Passionate attention to detail

• Ability to work independently and be self directed, as well as the ability to willingly follow guidance from others
   

Preferred Qualifications: 

• Previously worked at Google and has familiarity with Markdown Submission Process

• Familiarity with developing documentation for engineering processes, best practices, and work instructions

• Familiarity using Google apps such as Gmail, Docs, Sheets, Slides, and Sites

• Experience working in an international setting
   

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Travel required once a quarter

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Program Manager - Data Center Automation

Work Location: Fairburn, GA - Client Onsite

Our Program Manager is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Manages multiple, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Participate in internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Be a point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• Experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Ability to collaborate with stakeholders and communicate project updates to client executives. 

Preferred Qualifications: 

• Various certifications

• Change management knowledge 

• Familiarity with various project management methodologies 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails:
Summary: We are seeking a highly skilled Workday Solution Architect to join our team. In this critical role, you will be responsible for designing, developing, and implementing innovative Workday solutions for stakeholders. Your expertise will be pivotal in driving the success of our projects and fostering innovation within the organization.

Certification:  Workday HCM required

Key Responsibilities:
   

Job Description:

• 4+ year experience in end-to-end implementation of HCM Core and Talent and Performance or Learning module.

• Configure and maintain Workday Core HCM modules, including but not limited to: Recruiting, Time and Absence modules, Core Compensation, Talent and Performance management, Reporting and Security.

• Experience in configuration and customization of the Workday Recruitment module to meet the unique needs of the organization.

• Ensure accurate setup of job requisitions, workflows, and candidate management processes.

• Implement new features and functionalities to improve the efficiency and effectiveness of the recruitment process.

• Collaborate with HR and hiring managers to understand and implement specific requirements.

• Experience in BP configurations, security permissions and creating and uploading EIBs.

• Experience with creating test scenarios and running tests in Workday.

• Optimize and maintain the Workday system, ensuring data integrity, system security, and compliance with regulatory standards.

• Provide end-user training and support, addressing queries, conducting workshops, and creating documentation to enhance user understanding and adoption of Workday functionalities.

• Collaborate with technical teams to design, develop, and test integrations between Workday and other HR systems or third-party applications.

• Stay updated with Workday releases, new features, and industry trends, evaluating their impact, and proposing relevant system enhancements.

• Strong background in Request Framework, DocuSign integration is required

Required Technical and Professional Expertise+

• Certified Workday HCM professional with significant hands-on experience in configuring and supporting Workday Core HCM modules.

• Certification any other advanced modules are preferred.

• 4+year experience in end-to-end implementation/AMS/Rollout of Core HCM modules for American, European and/or APAC customer businesses are preferred.

Education:
       
Bachelor’s degree in business, Information Technology,
Human Resources, or a related field. An advanced degree is preferred.

Physical Demand & Work Environment:
Must have the ability to perform office-related tasks which may include prolonged sitting or standing
Must have the ability to move from place to place within an office environment
Must be able to use a computer
Must have the ability to communicate effectively
Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with inventory and asset management including receipt and disposition of hardware

• Document all defects of pre-mass production hardware and/or software

• Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)

• Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)

• Assist with servo flashing, firmware upgrade, flashing unsigned images

• Helps in resolving support tickets on device issues

• Help provide technical support during events (travel often required)

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• IT savvy and interested in new technologies

• Knowledgeable about inventory, and comfortable in an IT inventory environment

• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs

• Excellent communicator in both written and verbal English

• Ability to work in a team

• Ability to excel in a fast paced work environment.

• Ability to learn new things and adapt to a changing environment quickly

• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Data experience

• Excel experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with inventory and asset management including receipt and disposition of hardware

• Document all defects of pre-mass production hardware and/or software

• Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)

• Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)

• Assist with servo flashing, firmware upgrade, flashing unsigned images

• Helps in resolving support tickets on device issues

• Help provide technical support during events (travel often required)

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• IT savvy and interested in new technologies

• Knowledgeable about inventory, and comfortable in an IT inventory environment

• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs

• Excellent communicator in both written and verbal English

• Ability to work in a team

• Ability to excel in a fast paced work environment.

• Ability to learn new things and adapt to a changing environment quickly

• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Data experience

• Excel experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with inventory and asset management including receipt and disposition of hardware

• Document all defects of pre-mass production hardware and/or software

• Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)

• Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)

• Assist with servo flashing, firmware upgrade, flashing unsigned images

• Helps in resolving support tickets on device issues

• Help provide technical support during events (travel often required)

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• IT savvy and interested in new technologies

• Knowledgeable about inventory, and comfortable in an IT inventory environment

• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs

• Excellent communicator in both written and verbal English

• Ability to work in a team

• Ability to excel in a fast paced work environment.

• Ability to learn new things and adapt to a changing environment quickly

• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Data experience

• Excel experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with inventory and asset management including receipt and disposition of hardware

• Document all defects of pre-mass production hardware and/or software

• Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)

• Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)

• Assist with servo flashing, firmware upgrade, flashing unsigned images

• Helps in resolving support tickets on device issues

• Help provide technical support during events (travel often required)

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• IT savvy and interested in new technologies

• Knowledgeable about inventory, and comfortable in an IT inventory environment

• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs

• Excellent communicator in both written and verbal English

• Ability to work in a team

• Ability to excel in a fast paced work environment.

• Ability to learn new things and adapt to a changing environment quickly

• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Data experience

• Excel experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails:

The AV Technician I will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician I will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. 

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.

• Help perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.

• Ensure that SLAs and daily deliverables are met including ticket updates

• Upload Crestron control programs to control processors and work with remote program team on control system certification.

• Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.

• Follow all policies, standards or safety guidelines that client requires

• Assist with problem solving and troubleshooting of any issue that may arise during an installation.

• Perform equipment setups, breakdowns and troubleshoot issues during events.

• Perform all necessary pre-event checks as required.

• Help liaise with cross-functional teams and internal users before and during events.

• Interface with end users and vendors to address requests and requirements.

• Assist in identifying and solving issues that impact client conference rooms.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• Ability to think and work independently

• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment

• Excellent written and oral communication skills and strong customer service skills

• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings

• Ability to work day, evening or weekend shifts and travel to support a distant event if required

• Must have valid driver’s license and safe driving record

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time

• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

• Must have ability to climb ladder, scaffolding or transported by lifts

• Must have the ability to drive/operate a vehicle in a safe manner

• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

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What this Job Entails: 

We are looking for a Data Engineer to lead in the creation, expansion, and optimization of our data and data pipeline architecture, as well as optimizing data flow and collection for cross functional teams. The Data Engineer will support our data analysts on data initiatives and will ensure optimal data delivery architecture is consistent throughout ongoing projects. 

Your Roles and Responsibilities:

• Create and maintain optimal data pipeline architecture

• Assemble large, complex data sets that meet functional / non-functional business requirements.

• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.

• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources 

• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.

• Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.

• Create data tools for team members to assist them in building and optimizing analytics production.

• Work with data and analytics experts to strive for greater functionality in our data systems.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Proficiency in languages SAS, Python, Java, and MatLab

• ETL (Extract, Transform, and Load)

• Database - SQL and NoSQL

• Data Warehousing – Hadoop, MapReduce, HIVE, Presto

• Operating system: UNIX, Linux

• Follows standard practice and procedures when analyzing situations or data

Preferred Qualifications: 

• Programming language: Javascript, R

• Basic Machine Learning 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The Contracts Administration Manager is responsible for negotiating, structuring, and/or administrating contractual documents that establish business relationships with vendors, customers and/or partners. The role works with sales and service teams as well as the legal department to structure contracts. Analyzes contracts to ensure compliance to company policy, government specifications and other requirements.

Scope: 

• Works on issues of diverse scope where analysis of a situation or data needs evaluation of multiple factors, including a familiarity with current business trends. 

• Follows processes and operational policies while selecting methods and techniques for obtaining solutions. 

• Acts as advisor to subordinates to meet schedules and/or resolve technical problems. 

• Develops and administers schedules, performance requirements.

• May have budget responsibilities.

Your Roles and Responsibilities:

• Confers with procurement staff, legal staff and management on various legal matters; inspects and reviews contracts for compliance with certification requirements, laws, regulations, policies, and procedures. 

• Develops short and long-term strategies and goals for the administration of assigned contracts. 

• Leads the work of others. 

• May conduct training on complex contracting issues of statewide significance. 

• Oversees contract documents and ensures management understands and authorizes contract terms involving multiple statewide contracting programs. 

• Oversees development, writing, revision and/or preparation of highly complex contracts, amendments, subcontracts, procedures, forms, related documents and provisions and reports. 

• Oversees maintenance, updating, and compilation of detailed data, reports, summaries, files, records, logs statistics or specific contracts including procurement documents and revisions; oversees writing of routine and unique correspondence. 

• Oversees the administration of complex agreements and contracts. 

• Provides advanced technical and administrative support to include reviewing, processing, answers questions, provides assistance and handles complaints and resolution of discrepancies and problems regarding contracts, billing, payment and warrants. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. 

• Must be able to lead a cooperative effort among members of a project team.

• Ability to communicate effectively 

• Exercises logic and reasoning to define problems, establish facts and draw valid conclusions; makes decisions that support business objectives and goals 

• Public relations skills for maintaining effective working relationships with individuals and groups 

• Ability to lead, assign, review and monitor the work of others 

• Ability to analyze complex business, technical and managerial problems and develop, recommend and implement effective solutions 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

We are seeking a highly skilled and experienced Data Center Technician to join our team. As a key member of our technical support team, you will be responsible for replacing ticketed components, receiving and sending packages, and assisting with regular site maintenance activities. You will also be expected to escalate complex and abnormal issues to the DCO team. If you have proven experience as a Data Center Technician or similar role, and possess strong expertise in Linux system administration, data center infrastructure, virtualization technologies, scripting languages, and monitoring and management tools, we encourage you to apply.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center. 

• Confirm and label devices, rack and cables.

• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.

• Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position,

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
• Excellent verbal and written communication skills in English
• Ability to respond to any On-Call request within 1 hour, while on-call
• Understanding of how to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards 
• Familiarity with working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber
• Ability to adapt to changing priorities, conditions, and circumstances 
• Strong organization skills
• Working knowledge of computer hardware 
• Understanding of networking components and infrastructures 
• Knowledge of copper and fiber testers
• Excellent troubleshooting skills
• Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 
• Familiarity with cable management and knowledge of how to run fiber and copper in a data center 
• Some knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies 
• Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified) 
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. 
• Ability to learn new software

Preferred Qualifications: 

• Certifications in Data Center technologies are desired 

• Hands on experience in electrical, HVAC, and data center infrastructures

• Familiarity with ticketing systems

• Working knowledge of networking components and infrastructures, including Wi-Fi

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 

• Able to safely lift and move a minimum of fifty (50) pounds 

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

Software Developers play a key role in the design, installation, testing, and maintenance of our software.

Your Roles and Responsibilities:

• Consults with supervisor, systems analysts, other programmers, and end users to gather information about program intent, functions, features, data requirements, input requirements, output requirements, internal and external checks and controls, hardware and operating system environment, and interfaces with other systems.

• Participates in design and writing of program specifications based on consultations with supervisor, systems analysts, other programmers, and end users.

• Converts designs and specifications into computer code.

• Engages in the process of compiling code into programs and corrects errors detected in the compile process.

• Participates in creating test transactions and running tests to find errors and confirm the program meets specifications.

• Analyzes code to find causes of errors and revise programs.

• Engages in writing and maintaining documentation of changes to computer code, programs, and specifications.

• Designs and codes layouts for onscreen user interfaces, printed outputs, and interfaces with other systems.

• Participates in user review and technical documentation written by others to confirm consistency with program operations.

• Provides technical assistance by responding to inquiries regarding errors, problems, or questions with programs.

• Revises programs for corrections, enhancements, or system environment changes.

• Trains end users or technical support staff to use and support programs.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Key Responsibilities:

• AI Integration: Develop AI-driven solutions for predictive analytics, NLP, and machine learning to automate business processes.
• Slackbot Development: Create and maintain custom Slackbots for team collaboration and system integration.
• AWS Infrastructure: Architect and manage AWS services like EC2, S3, and Lambda to support scalable applications.
• Cross-Functional Collaboration: Work with data scientists, DevOps, and stakeholders to align technical solutions with business goals.
• Automation & Scripting: Automate deployment, monitoring, and maintenance tasks to ensure system reliability.
• CI/CD Pipeline: Implement and manage CI/CD pipelines for efficient code delivery.
• Performance Optimization: Conduct tuning, troubleshooting, and debugging of AI models, Slackbots, and infrastructure.

Requirements:

• Experience: 5+ years in software engineering with a focus on Python, AI, and AWS.
• Proficiency: Strong in Python, AI model deployment, Slackbot development, and AWS services.
• Skills: Scripting, automation, CI/CD, DevOps, and enterprise platform integration.
• Communication: Excellent problem-solving, analytical, and communication skills.
• Methodology: Agile development experience.

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What this Job Entails:

As a Senior Python Automation Engineer, you will be responsible for designing, developing, and implementing advanced automation workflows for infrastructure platforms. This role focuses on replacing manual processes with Python-based solutions to enhance efficiency, scalability, and reliability. You'll work closely with stakeholders to gather requirements and create detailed design documentation, while also integrating reusable components and ensuring the robustness of automation frameworks.

Scope:

• Works independently with minimal supervision on day-to-day tasks.

• Handles complex and diverse issues with creative and effective solutions.

• Applies deep expertise in Python development and infrastructure automation.

• Collaborates across teams to integrate and optimize automation processes.

Your Roles and Responsibilities:

• Lead the design and implementation of Python-based automation for infrastructure build and operations.

• Develop, test, and debug automation workflows, ensuring they meet performance and reliability standards.

• Collaborate with stakeholders to gather detailed requirements and create comprehensive design documentation.

• Identify and integrate reusable components into new automation frameworks.

• Perform root cause analysis and resolve issues within automation workflows and internal tooling.

• Ensure automation workflows are adaptable for various infrastructure configurations.

• Continuously improve automation frameworks based on feedback and self-analysis.

• Provide after-hours support as needed for critical issues and ensure documentation is up-to-date.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from a four-year college or university, with 7+ years of related experience.

• Expertise in Python programming, with a strong understanding of object-oriented principles.

• Proficient in Linux environments and bash scripting.

• Experience with automation and CI/CD tools (e.g., Ansible, Chef, Jenkins).

• Strong problem-solving skills and ability to conduct in-depth root cause analysis.

• Excellent communication skills, with the ability to work effectively in remote teams.

• Ability to multitask, prioritize, and self-organize in a dynamic environment.

Preferred Qualifications:

• Familiarity with network protocols (e.g., MPLS, OSPF, BGP) and network automation.

• Experience with system administration and network management.

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IT Support Specialist

Astreya is a leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations through co-creating applications and services with fast-moving teams.

Do you have the desire to use your technical skills to give back to your community and those close to you? If yes, then you're in the right place! Here you will have the creative autonomy to build new features and at the same time resolve technical challenges at one of the most influential and mission-driven nonprofits in the world. You will be able to leverage cutting-edge tools and technologies to construct solutions for a global user community. What's even better than that? You will work alongside team members who you can teach and also learn from in a culture that fosters technical and personal growth.

Core responsibilities of the position  

• Provide exceptional support for all aspects of technology provided by the IT department via phone, email, chat, and other supported channels.

• Use of ticketing system to track customer issues and provide timely updates to all stakeholders  from initial diagnosis, through troubleshooting, and into resolution or escalation.

• Perform troubleshooting and provide customer service up to the executive level with excellent communication and follow through. 

• Effectively multitask and manage priorities in a fast-paced IT setting and balance the demands of daily and routine assignments with long-term projects.

• Install and configure AV equipment and assist users in the set up and operation of AV systems.

• Ensure conference/meeting room AV systems are maintained and in good operating condition. Perform IT-related setup, support, and breakdown for large meetings and events.

• Perform regular testing/maintenance/upgrades of all internal AV systems via regular room sweeps.

• Aid with computer and mobile hardware and software, printing, office products, electronic messaging and audio-visual technology in accordance with established policies/procedures.  

• Initiate escalations as appropriate to ensure management is aware of problems that are severe in nature or that exceed documented targets.

• Regularly develop knowledge of emerging technologies and provide proactive options on how to effectively solve common issues.

• Track IT hardware assets and their respective configurations for potential reuse or retirement.

• Create and document routine IT processes and procedures.

• Develop strong relationships with internal customers, vendor, affiliates, and peers.

Required Qualification and Experience 

• Minimum 2-4 years of Service Desk, Call Center, IT Help Desk experience in an enterprise environment.

• Demonstrated clear and effective verbal & written communication skills.

• Excellent Customer Service experience and follow through with attention to detail.

• Expertise with Windows operating system and Office 365 suite and other Microsoft applications and  toolsets.

• Experience with IT Knowledge Base and ticketing system.

• Experience applying ITSM best practices to Incident and Service Requests management.

• Knowledge of Azure Active Directory.

• Experience with AV technology and supporting various unified communications platforms (Zoom & Teams).
   

Physical Demands

• Occasional lifting to 30 pounds (reference:  a ream of paper weighs approx. 5lbs)

• Fine motor movements in fingers/hands to operate computers and other office equipment.

• Push/pull up to 50lbs

• Stooping, bending, crouching 

• Reaching, or climbing ladders 

Position Type/Expected Hours of Work

• This is a critical position and is expected to report for work regardless of weather conditions.

• Occasional evening and weekend hours required.

• Travel is not required for this role, however there may be occasional opportunities to travel for training and/or to support other locations.

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options

• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

• Introduction to new ways of working and awesome technologies

• Career paths to help you establish where you want to go

• Focus on internal promotion and internal mobility - we love to build teams from within

• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

• Education Assistance

• Dedicated management to provide you with on point leadership and care

• Numerous on the job perks

• Market competitive compensation and insurance, health and wellness benefits

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What this Job Entails:

The Network Deployment Engineer II will design, develop, build and test systems and products based on optic, photonic and laser technologies. The position will interact with device, hardware and software design teams to assist in overall development of optical systems. The position will be responsible for specifying, selecting and qualifying active and passive optical components. The role will also assist with developing and benchmarking system performance models, developing and assisting with implementing test procedures and/or evaluating and selecting appropriate test instrumentation.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Deploy, configure, and support a large-scale production and corporate network and server infrastructure in data centers and Point of Presence (POP) sites throughout the assigned region

• Calculate and document equipment power requirements and work with Engineering, Facilities Operations, and/or collocation vendors to meet these requirements

• Participate in project timelines to support network turn-up within expected completion intervals

• Responsible for asset management of networking gear in datacenter and POP sites

• Proactively contribute to documentation, automation and processes as they evolve

• Create network and server rack face elevations, floor plans, wiring diagrams, and detailed port maps for new deployments and documentation

• Create statements of work for vendors at the POP sites

• Prepare cage and rack designs, and understand the overall needs of POP infrastructure

• Document and follow RMA processes and procedures for all relevant vendors

• Follow, improve, and implement data center and POP best practices

• Provide necessary escalations to higher support tier; assist Sales and Customer Support with technical operations, and work with internal departments to ensure customer satisfaction

• Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network

• Use internal tools and scripts to configure, monitor, and repair servers and network equipment

• Detect and diagnose various error/failure conditions across an array of server types

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Must have an understanding of data center network architecture and common issues related to data center networks

• Knowledgeable in data center practices (i.e. cable routing, calculating power usage and cooling)

• Experience with field-based work in POPs, carrier hotels, or central office environments

• Experience with enterprise and service provider network hardware platforms and architectures, including data center switching platforms

• Must have a sound and in-depth understanding of IP technologies such as MPLS, BGP, RSVP-TE, IS-IS

• Basic understanding of transmission technology and circuit troubleshooting techniques

• Solid understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies

• Proficiency in various operating systems

• Ability to capture and analyze traffic

• Solid understanding of queue management for tasks and incidents, vendor engagement, and escalation and participation in ongoing POPs deployment projects

• Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem solving abilities under pressure

• Excellent communication skills

• Experience in dealing with service providers and colocation facilities around the world

• Ability to work within a global team in a fast-paced and dynamic environment with limited supervision

• Strong attention to detail with excellent time management and organization skills

• 20% to 50% of travel required

Preferred Qualifications: 

• Understanding of various scripting languages is strongly desired

• Certification such as CCNA, JNCIA, RHCT, or equivalent experience

Physical Demand & Work Environment:

• Must have the ability to lift/move 30-40 lbs.

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The Service Desk Specialist IV will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.

• Maintain equipment inventory, including processing RMAs and ordering new equipment.

• Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.

• Monitoring, updating and maintaining tickets in a defined ticketing system. 

• Responds to tickets, contacts users and plans workload. 

• Update, track and escalate the ticket to appropriate levels/group for resolution as required. 

• Sign off on closed tickets with the user to include follow up specifically to the end user.

• Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.

• Support access to corporate network/wireless and applications both on the network as well as over VPN.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Ability to work independently with minimal supervision

• Excellent coordination skills and a team player

• Ability to identify issues and escalate as needed

• Excellent written and oral communication skills

• Strong interpersonal and customer service skills

• Experience with hardware, software, and network troubleshooting  

• Experience with software application use and installation

• Ability to resolve technical issues under pressure

• Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Scope: 

• Self-starter with a firm sense of accountability and ownership for the end-to-end project lifecycle. Solid knowledge of the tools and elements of project management.

• Hardware or systems background to understand how technology changes impact our ability to grow.

• Ability to use project management techniques to drive physical or development tasks to completion.

• Ability to dive into a complex data set, find the hidden truth, and transform it into a plan of action.

• Exceptional interpersonal and communication skills.

• You will be a part of a global team that provides 24x5 support to help customers with the right resources at the right time. When customers cannot resolve issues themselves, your job is to ensure that we have the necessary tools and processes to swiftly resolve the issue.

Your Roles and Responsibilities: 

• Identify and solve cross-functional and inter-team challenges.

• Manage multiple interdependent projects of moderate to high complexity and scope.

• Use technical judgment to drive project delivery and technology reviews, challenge proposals, and build consensus.

• Build positive, trusting relationships through consistent on-time delivery of commitments and effective communication.

• You will also troubleshoot technical problems for the team.

• Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Cloud.

Minimum / Required Qualifications : 

• Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.

• Project/Program Management Experience of at least 2 - 4 Years 

• Ability to speak and write in English fluently

• Knowledge of cloud computing (i.e. certifications, internships, coursework, etc.).

• Basic Cloud Foundations including networking, logging and monitoring, security, and compliance

• Demonstrated ability to adapt your message to the technical level of the audience and comfort presenting technical materials to groups of any size and background.

• Demonstrated troubleshooting, follow-through and problem solving skills, along with resourcefulness and effective communication skills.

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What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Handle inventory and asset management, conference room preventative maintenance, and e-recycling

• Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction

• Help to ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Utilize Inventory Data management software to maintain inventory accuracy and workflow

• Contribute to large scale global projects as needed

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2 to 4 years’ related experience and/or training; or equivalent combination of education and experience

• Exercises judgment within defined procedures and practices to determine appropriate action

• Excellent written and verbal communications skills

• Ability to work in a large team with minimal supervision

• Capable of providing an outstanding user experience

• Basic Inventory or IT knowledge

• Ability to excel in a fast paced work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Handle inventory and asset management, conference room preventative maintenance, and e-recycling

• Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction

• Help to ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Utilize Inventory Data management software to maintain inventory accuracy and workflow

• Contribute to large scale global projects as needed

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2 to 4 years’ related experience and/or training; or equivalent combination of education and experience

• Exercises judgment within defined procedures and practices to determine appropriate action

• Excellent written and verbal communications skills

• Ability to work in a large team with minimal supervision

• Capable of providing an outstanding user experience

• Basic Inventory or IT knowledge

• Ability to excel in a fast paced work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

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Role Insight:

Manage the full life cycles of client's server fleet, including initial deployment, OS installation, service provisioning, inventory management, troubleshooting and repairs, and eventually decommissioning and recycling.

Responsibilities 

• Perform large-scale data center buildout and server deployment. 

• Resolve complex technical issues within the data center, ranging from software bugs, hardware failures to network issues.

• Own policies and procedures for the day to day operations to ensure a secure and smooth production environment. 

• Build tools and automations to improve the operational efficiency.

• Participate in an on-call rotation.

Qualifications:

- BS in technical field or related experience.
- Knowledge of Linux and hardware systems in a production environment.
- Knowledge of the interdependencies of data center functions and technologies.
- Experience in shell scripting or programming languages

Preferred Qualifications

- Experience with massive remote OS installation such as PXE boot.

- Knowledge of out-of-band/lights-out server communication methods, such as IPMI and NCSI.

- Time and project management experience.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Job Description

Our Hardware Organization seeks an energetic and resourceful Device Room Operations Specialist to assist program teams with materials management, distribution of hardware prototype devices and materials, shipping, and receiving. You will be responsible for coordinating the resources necessary for the development and validation of our device hardware products. Our preferred candidate is a thoughtful, customer-focused organizer who can prioritize and track details. This is an on-site contract position in our beautiful Oakland office. You will report to the Program Manager responsible for Device Room Operations and Hardware Asset Management. Overtime may be requested occasionally.

You will:

● Staff our help desk: fulfill ongoing requests for devices and materials. Assist users in identifying available allocation and suitable configurations for their specific development needs.

● Process, track, and manage inbound, outbound, domestic, and international shipments for on-time delivery.

● Communicate shipment status, escalate issues as necessary. 

● Receive and distribute prototype devices and materials. Reconcile inventory. Negotiate allocation shortages.

and collaborate with Program Coordination, Program Management, and other teams to share resources.

● Assist Program Teams with New Product Introduction (NPI) shipping logistics, allocation, and Alpha and Beta shipments and inventory management.

● Track device ownership and locations of devices.

● Maintain a clean, neat and organized, member-ready area; organize inventory.  Ensure that there is sufficient storage space and staff on-hand for processing incoming shipments.

● Inventory stock and order materials to maintain minimum inventory levels. Purchase materials.

● Coordinate transport and move of devices among sites.

● Identify units for secure scrapping and prepare for secure scrap. Coordinate secure scrap of devices and

Materials. 

● Perform basic device maintenance such as firmware and software upgrades, battery maintenance and battery replacement.

● Update existing shipping and inventory process documentation and policy, identify and document process

improvements and new policies. Follow device security and secrecy practices. Educate team members on

processes and policies.

Qualifications

You Have:

● Great Customer service skills

● Great communication skills, both written and verbal

● Proficiency in MS Excel or Google Sheets, and are good with numbers

● Attention to detail and strong organizational skills

● Ability to context switch 

● Time management skills

● Problem solving skills

● The ability to exert force and/or lift or carry items safely weighing twenty-five (25) to forty (40) pounds

occasionally, and up to ten (10) pounds frequently

● Prior IT Logistics Experience or stockroom/inventory/shipping/receiving experience in a technology environment

● CompTIA A+ or AS in a relevant field  

Even Better:

● BS in a relevant field

● Ability to support some evening calls

● Familiarity with Build Matrices and Device Configurations

● Experience managing multiple projects simultaneously

● International shipping experience

● Ability to Travel Internationally

● Experience with ticketing system such as JIRA

● Experience with Asset Management software such as Oomnitza

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.