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  • Reference ID: R0009705

    Data Center Engineer III

    United States of America Portland, OR
    View Full Job Description

    What this Job Entails: 

    The Data Center Engineer III will be heavily involved in the design of the datacenter collocations, infrastructure hardware, and provide technical consultations. The incumbent will build/create all drawings for datacenter POP’s and develop/write Scopes of Work (SOW) for new POP builds. The Data Center Engineer will create detailed installation MOP’s (Method of Procedure) for multiple types of optical transport and switching equipment, overheads (fiber raceway, ladder, basket) and power AC/DC. The incumbent will also communicate with all departments and provide tech support for Network Engineers.

    Scope: 

    • Applies company policies and procedures to resolve a variety of issues

    • Works on problems of moderate scope

    • Receives general instructions on routine work and detailed instructions on new projects

    Your Roles and Responsibilities:

    • Deploying, configure, and support a large-scale production and corporate network and server infrastructure in data centers and Point of Presence (POP) sites.

    • Calculate and document equipment power requirements and work with Engineering, Facilities Operations, and/or collocation vendors to meet these requirements.

    • Manage project timelines to support network turn-up within expected completion intervals.

    • Responsible for asset management of networking gear in datacenter and POP sites.

    • Contribute to documentation, automation and processes as they evolve.

    • Create network and server rack face elevations, floor plans, wiring diagrams, and detailed port maps for new deployments and documentation.

    • Create statements of work for vendors at the POP sites.

    • Create cage and rack designs and understand the overall needs of POP infrastructure.

    • Document and follow RMA processes and procedures for all relevant vendors.

    • Assist in following, improving, and implementing data center and POP best practices.

    • Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network.

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

    • Networks with senior internal and external personnel in own area of expertise

    • Demonstrates good judgment in selecting methods and techniques for obtaining solutions

    • Understanding of Data center practices (i.e. cable routing, calculating power usage and cooling).

    • Familiarity with creating As-Built drawings for Datacenter POPs and creating the 3rd module on DC-CAD

    • Knowledge of how to build/create SOW’s for new POP builds

    • Understanding of field-based work in POPs, carrier hotels, or Central Office environments.

    • Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies.

    • Excellent communication skills, should be able to work with carriers/vendors

    • Understanding of importance of dealing with service providers and colocation facilities

    • Ability to work within a global team in a fast-paced and dynamic environment with limited supervision

    • Strong attention to detail with excellent time management and organization skills

    Preferred Qualifications: 

    Physical Demand & Work Environment:

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    Salary Range

    $37.82 - $59.71 USD (Hourly)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009675

    Data Center Technician II

    United States of America Portland, OR
    View Full Job Description

    Data Center Technician II

    The Data Center Technician II role involves diverse tasks such as hardware installation, maintenance, and documentation within a data center setting. Responsibilities include confirming and labeling devices and cables, providing clear customer communications via ticketing systems, and adhering to standard operating procedures and safety policies. While familiarity with Linux is beneficial, it's not mandatory for the position, which primarily requires a high school diploma or equivalent, along with 2 to 5 years of related experience. Strong communication skills, proficiency in using ticket management systems, and the ability to adapt to changing priorities are crucial, alongside technical competencies in cabling systems, troubleshooting, and understanding networking components and infrastructures. The ideal candidate should also possess knowledge of data center best practices and physical demands associated with the role, such as lifting and moving equipment.

    What this Job Entails: 

    The Data Center Technician II will assist with installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.

    Scope: 

    • Works on assignments that are moderately difficult, requiring judgment in resolving issues

    • Requires some instruction on new assignments and infrequent checks on daily work

    Your Roles and Responsibilities:

    • Participate in installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center. 

    • Confirm and label devices, rack and cables.

    • Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.

    • Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

    • Excellent verbal and written communication skills in English

    • Ability to respond to any On-Call request within 1 hour, while on-call

    • Effectively utilize the ticket management systems 

    • Ability to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards 

    • Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber

    • Ability to adapt to changing priorities, conditions, and circumstances 

    • Strong organization skills

    • Working knowledge of computer hardware 

    • Understanding of networking components and infrastructures 

    • Knowledge of copper and fiber testers

    • Excellent troubleshooting skills

    • Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 

    • Experience with cable management and knowledge of how to run fiber and copper in a data center 

    • Some knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies 

    • Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified) 

    • Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. 

    • Ability to learn new software

    • Must provide own transportation to work locations 

    Preferred Qualifications: 

    • Certifications in Data Center technologies are desired 

    • Hands on experience in electrical, HVAC, and data center infrastructures

    • Working knowledge of networking components and infrastructures, including Wi-Fi

    Physical Demand & Work Environment:

    • Physically assist in moving and racking equipment. 

    • Able to safely lift and move a minimum of fifty (50) pounds 

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    Salary Range

    $36,242.12 - $57,224.40 USD (Salary)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009689

    Service Desk Specialist III

    United States of America Washington, DC
    View Full Job Description

    What this Job Entails: 

    The Service Desk Specialist III will support one of Astreya’s key clients. The role will be responsible for troubleshooting desktop/computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

    Scope: 

    • Resolves a wide range of issues in creative ways

    • Seasoned, experienced professional with a full understanding of their specialty

    • Works on problems of a diverse scope 

    • Receives little instruction on day to day work, general instruction on new assignments

    Your Roles and Responsibilities:

    • Use of ticketing system to track customer issues from initial diagnosis, through troubleshooting, and into resolution or escalation.

    • Aid with computer and mobile hardware and software, printing, office products, electronic messaging and audio-visual technology.  

    • Conduct troubleshooting using documented procedures and available tools.

    • Act as customer advocate/liaison to other support staff.

    • Initiate escalations as appropriate to ensure management is awareness of problems that are severe in nature or that exceed documented targets.

    • Install and configure Computer and Mobile hardware and software in accordance with published policies/procedures.

    • Deployment and recovery of computer and peripheral equipment.

    • Installs, configures, and supports hardware, software and peripherals to end user workstations.

    • Performs IT-related Move/Add/Change duties for all employees.

    • Perform IT-related setup, support, and breakdown for large meetings, including audio-visual equipment.

    • Track IT hardware assets and their respective configurations for potential reuse or retirement.

    • Create and document routine IT processes and procedures.

    • Balance the demands of daily and routine assignments with long-term projects.

    • Develop strong relationships with internal customers, vendor, affiliates, and peers.

    • Maintain physical presence at designated service locations to support employee base.

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • Minimum 3-5 years of Service Desk/IT Help Desk experience in an enterprise environment.

    • Demonstrates good judgment in selecting methods and techniques for obtaining solutions

    • Ability to work independently with minimal supervision

    • Proactive and curious mindset

    • Excellent coordination skills and a team player

    • Ability to identify issues and escalate as needed

    • Excellent written and oral communication skills

    • Strong professional interpersonal and customer service skills

    • Ability to resolve technical issues under pressure

    • Demonstrated clear and effective verbal & written communication skills.

    • Excellent Customer Service experience and follow through with attention to detail.

    • Expertise with Windows operating system and Office 365 suite and other Microsoft applications and  toolsets.

    • Experience with IT Knowledge Base and ticketing system.

    • Experience applying ITSM best practices to Incident and Service Requests management.

    • Knowledge of Azure Active Directory.

    • Experience with AV technology and supporting various unified communications platforms (Zoom & Teams).

    Preferred Qualifications: 

    • Working knowledge in the use of audio-visual equipment, live meeting support, break/fix

    • Apple Device Certification, Windows certifications, KCS certification, CompTIA A+, and/or other relevant certification or training

    • Physical Demand & Work Environment:

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    Salary Range

    $45,600.00 - $72,000.00 USD (Salary)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009640

    Technical Writer II

    United States of America Denver, CO
    View Full Job Description

    Technical Writer

    Work Location: CO - Denver

    Our Technical Writer will collaborate with Astreya Partners’ subject matter experts to develop and enhance documentation related to services. The role will both compose new documentation and edit the work of others, ensuring high standards for readability, grammar, and content. The key to success in this rule is the ability to synthesize complex instructions into easy to follow guidebooks, instructions, and general communications. The person in this position should be an expert in communications. 

    Scope: 

    • Applies company policies and procedures to resolve routine issues

    • Works on problems of limited scope

    • Receives detailed instructions

    Your Roles and Responsibilities:

    • Assist with creating and developing technical documentation and workflows to support troubleshooting for IT Network Infrastructure.

    • Help to develop collateral for a Knowledge Management System (KMS)

    • Assist with ensuring documentation is easy to read, grammatically perfect, succinct, adheres to standards, and is, overall, effective in terms of intended purpose

    • Assist with providing expertise to others in terms of effective communication methods

    • Help develop narrative content along with graphics and diagrams

    • Help develop and edit weekly communications to inventory technicians, for content related to change management

    • Assist with conducting interviews with various users and technical staff to gather data for documentation.

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

    • Builds stable working relationships internally

    • Follows standard practice and procedures when analyzing situations or data

    • Experience writing, proofreading and editing

    • Ability to produce and organize content succinctly, with a logical flow

    • Familiarity with content authoring tools

    • Understanding of editing and formatting technical documents

    • Knowledge of using a content management system or document management system

    • Passionate attention to detail

    • Ability to work independently and be self directed, as well as the ability to willingly follow guidance from others

    Preferred Qualifications: 

    • Familiarity with inventory management and IT logistics related services

    • Technical background related to IT

    • Familiarity using Google apps such as Gmail, Docs, Sheets, Slides, and Sites

    • Understanding of working in an international setting

    Physical Demand & Work Environment:

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    What can Astreya offer you?

    • Employment in the fast-growing IT space providing you with a variety of career options

    • Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

    • Introduction to new ways of working and awesome technologies

    • Career paths to help you establish where you want to go

    • Focus on internal promotion and internal mobility - we love to build teams from within

    • Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

    • Education Assistance

    • Dedicated management to provide you with on point leadership and care

    • Numerous on the job perks

    • Market competitive compensation and insurance, health and wellness benefits 

    Salary Range

    $55,950.44 - $88,342.80 USD (Salary)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009403

    Inventory Technician I

    United States of America Boulder, CO
    View Full Job Description

    What this Job Entails: 

    Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

    Scope: 

    • Follows established procedures on routine work

    • Requires detailed instructions 

    Your Daily Roles and Responsibilities:

    • Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

    • Ensure client users access to equipment in good working order

    • Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

    • Work cooperatively with on-site teammates, as assignment requires

    • Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

    • Deploy and recover laptop and desktop images

    • Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

    • Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

    • Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

    • Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

    • Timely responses to IT questions from client users employees

    • Manage occasionally demanding and stressed client users

    • Contribute to large scale global projects as needed

    • Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

    • Excellent client-facing written and verbal communications skills

    • Proficiency in English

    • Utilize excellent customer service skills and exceed customers’ expectations

    • Ability to work with a large team with minimal supervision

    • Capable of providing a timely and outstanding user experience

    • Ability to handle daily customer service demands

    • Present a professional and helpful demeanor to clients

    • Basic Inventory or IT knowledge

    • Ability to excel in a fast-paced sometimes stressful work environment

    • Ability to make sound decisions when faced with competing priorities

    • Results oriented and can identify the steps to be taken to achieve objectives

    Preferred Qualifications: 

    • Past business operations exposure

    • Some customer experience background or familiarity 

    Physical Demand & Work Environment:

    • Must be available on-site at shift hours, in conjunction with client’s working hours

    • Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Ability to work in “warehouse” environment that is sometimes

    • Must have the ability to communicate effectively

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    • Ability to handle varying degrees of noise, temperature and air quality

    • Able to handle frequent work interruptions

    • Ability to flexibly address work assignments and manage tasks

    • Self-motivated

    • Completion of job assignments without direct supervision

    • Completion of applications and assignments within the timeframes allowed

    • Extended work hours may include required weekends and evenings

    Salary Range

    $14.30 - $22.57 USD (Hourly)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009697

    Hardware Support Technician II

    Taiwan New Taipei City, Taiwan
    View Full Job Description

    What this Job Entails: 

    The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

    Scope: 

    • Follows established procedures on routine work

    • Requires detailed instructions 

    Your Roles and Responsibilities:

    • Assist with inventory and asset management including receipt and disposition of hardware

    • Document all defects of pre-mass production hardware and/or software

    • Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)

    • Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)

    • Assist with servo flashing, firmware upgrade, flashing unsigned images

    • Helps in resolving support tickets on device issues

    • Help provide technical support during events (travel often required)

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • High school diploma or general education degree (GED) 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

    • IT savvy and interested in new technologies

    • Knowledgeable about inventory, and comfortable in an IT inventory environment

    • Capable of following technical instructions to flash drives, image devices and re-write hardware IDs

    • Excellent communicator in both written and verbal English

    • Ability to work in a team

    • Ability to excel in a fast paced work environment.

    • Ability to learn new things and adapt to a changing environment quickly

    • Strong organization skills, and able to identify the steps to be taken to achieve objectives

    Preferred Qualifications: 

    • Data experience

    • Excel experience

    Physical Demand & Work Environment:

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    What can Astreya offer you?

    • Employment in the fast-growing IT space providing you with a variety of career options

    • Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

    • Introduction to new ways of working and awesome technologies

    • Career paths to help you establish where you want to go

    • Focus on internal promotion and internal mobility - we love to build teams from within

    • Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

    • Education Assistance

    • Dedicated management to provide you with on point leadership and care

    • Numerous on the job perks

    • Market competitive compensation and insurance, health and wellness benefits

    View Job On WorkDay

  • Reference ID: R0009623

    Hardware Support Technician

    United States of America Mountain View, CA
    View Full Job Description

    What this Job Entails: 

    The Hardware Support Technician II provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

    Scope: 

    • Works on assignments that are moderately difficult, requiring judgment in resolving issues

    • Requires some instruction on new assignments and infrequent checks on daily work

    Your Roles and Responsibilities:

    • Participates with inventory and asset management including receipt and disposition of hardware

    • Documents all defects of pre-mass production hardware and/or software

    • Performs hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)

    • Performs software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)

    • Conducts servo flashing, firmware upgrade, flashing unsigned images

    • Resolves support tickets on device issues

    • Provides technical support during events (travel often required)

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • High school diploma or general education degree (GED) 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

    • IT savvy and interested in new technologies

    • Knowledgeable about inventory, and comfortable in an IT inventory environment

    • Capable of following technical instructions to flash drives, image devices and re-write hardware IDs

    • Excellent communicator in both written and verbal English

    • Ability to work in a team

    • Ability to excel in a fast paced work environment.

    • Ability to learn new things and adapt to a changing environment quickly

    • Strong organization skills, and able to identify the steps to be taken to achieve objectives

    Preferred Qualifications: 

    • Data experience

    • Excel experience

    Physical Demand & Work Environment:

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    What can Astreya offer you?

    • Employment in the fast-growing IT space providing you with a variety of career options

    • Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

    • Introduction to new ways of working and awesome technologies

    • Career paths to help you establish where you want to go

    • Focus on internal promotion and internal mobility - we love to build teams from within

    • Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

    • Education Assistance

    • Dedicated management to provide you with on point leadership and care

    • Numerous on the job perks

    • Market competitive compensation and insurance, health and wellness benefits

    Salary Range

    $19.19 - $30.29 USD (Hourly)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009696

    Inventory Technician II - Full Time/Temporary- Onsite Client

    United States of America Chicago, IL
    View Full Job Description

    Full-Time/Temporary- Client Onsite

    Travel Required

    What this Job Entails: 

    Inventory Technicians are responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services.

    Scope: 

    • Works on assignments that are moderately difficult, requiring judgment in resolving issues

    • Requires some instruction on new assignments and infrequent checks on daily work

    Your Roles and Responsibilities:

    • Handle inventory and asset management, conference room preventative maintenance, and e-recycling

    • Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction

    • Help to ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.

    • Deploy and recover laptop and desktop images

    • Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing

    • Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

    • Utilize Inventory Data management software to maintain inventory accuracy and workflow

    • Contribute to large scale global projects as needed

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • High school diploma or general education degree (GED) and 2 to 4 years’ related experience and/or training; or equivalent combination of education and experience

    • Exercises judgment within defined procedures and practices to determine appropriate action

    • Excellent written and verbal communications skills

    • Ability to work in a large team with minimal supervision

    • Capable of providing an outstanding user experience

    • Basic Inventory or IT knowledge

    • Ability to excel in a fast paced work environment

    • Ability to make sound decisions when faced with competing priorities

    • Results oriented and can identify the steps to be taken to achieve objectives

    • Travel to Toronto, Pennsylvania and New York City 

    Preferred Qualifications: 

    • Past business operations exposure

    • Some customer experience background or familiarity 

    Physical Demand & Work Environment:

    • Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    Salary Range

    $15.88 - $25.08 USD (Hourly)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    View Job On WorkDay

  • Reference ID: R0009521

    Project Coordinator I

    United States of America Remote, GA
    View Full Job Description

    What this Job Entails: 

    The Project Coordinator I will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

    Scope: 

    • Follows established procedures on routine work

    • Requires detailed instructions 

    Your Roles and Responsibilities:

    • Coordinating, organizing, and controlling short term project activities and project administration tasks. 

    • Ensure projects are executed efficiently

    • Manage schedules and assist in logistics coordination

    • Track and report on project status with estimated start and completion dates and areas of risk

    • Communicate with Program and Project Managers on project status and deliverables

    • Perform a variety of scheduling and planning functions encompassing conceptual schedules, options analysis, baselines, progress measurement, and reporting progress to stakeholders

    • Create reports suitable for all required levels of project analysis implementation of Google approved standard procedures for scheduling including baselining, progress measurement, schedule quality analysis, updating dates, status, work logs/comments, updating project structure, adding and removing deliverables

    • Assistance on other program efforts

    Required Qualifications/Skills:

    • Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

    • Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

    • Familiarity with Microsoft Excel and Google Suite

    • Excellent Communication skills, both verbal and written

    • Proactive attitude and dependable

    • Excellent customer service skills

    • Ability to work both within a team and independently

    • Ability to multitask and prioritize workload

    • Ability to use good judgment, as well as problem-solving and decision making skills

    • Ability to maintain confidentiality and professional decorum

    Preferred Qualifications: 

    • Understanding or previous experience with ticketing systems and/or project management system
    • Understanding of or previous experience in a technology driven environment

    Physical Demand & Work Environment:

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    What can Astreya offer you?

    • Employment in the fast-growing IT space providing you with a variety of career options

    • Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

    • Introduction to new ways of working and awesome technologies

    • Career paths to help you establish where you want to go

    • Focus on internal promotion and internal mobility - we love to build teams from within

    • Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

    • Education Assistance

    • Dedicated management to provide you with on point leadership and care

    • Numerous on the job perks

    • Market competitive compensation and insurance, health and wellness benefits 

    Salary Range

    $14.98 - $23.65 USD (Hourly)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009671

    Inventory Technician II – Client Onsite

    United States of America Denver, CO
    View Full Job Description

    Inventory Technician II – Client Onsite

    Work Location:  US - CO - Denver

    Inventory Technicians are responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe.

    Astreya is looking for an experienced IT Inventory Technician with experience in inventory management to join our services team. You will work to support Astreya’s ever-expanding customer base and ensure support results in consistently high-quality user support experiences. The successful candidate will be familiar with industry best practices and the willingness to go above and beyond for our clients.

    Scope: 

    • Works on assignments that are moderately difficult, requiring judgment in resolving issues
    • Requires some instruction on new assignments and infrequent checks on daily work

    Your Roles and Responsibilities:

    • Setup and configuration of all MAC OS, PCs
    • Knowledge in zero touch deployment for MACs and PC
    • Experience with SimpleMDM or similar tooling
    • Imaging and reimaging of MAC’s Laptops to latest OS Version and Windows
    • Backup and Restoration of End User Data
    • Provide accurate asset information within the ticketing system to ensure an accurate asset database
    • Perform refresh of end-user devices in alignment with refresh schedules
    • Assist with inventory activities as required weekly and monthly
    • Proper Documentation of End User Issues within Jira Service Management
    • Create, modify, and maintain MAC processes and policies
    • Provide occasional level 1 technology support and deliver the best possible solution resulting in a high-quality user experience
    • Ensure assigned requests for support are prioritized and completed in a timely manner
    • Document and escalate issues which cannot be resolved within the SLA
    • Proactively communicate to your supervisor when you encounter errors in documented support procedures.
    • Track IT assets and follow the inventory management guidelines Desktops, Laptops, Tablets, and other peripheral equipment
    • Adhere to incident management, problem management, change management, and knowledge management best practices.

    Desired Skills:

    • You actively listen and are detail oriented in performing and documenting your work
    • You enjoy working with smart collaborative individuals and understand that you are in a customer-facing support role.
    • You strive to deliver a high-quality user support experience.
    • You enjoy educating your customers on policies and procedures related to
    • requested support activities if asked.
    • You can read your customer and provide the level of interaction your customer is accustomed to.
    • You must be proactive in mastering all aspects of service delivery processes,
    • communication, and the quality of your work.
    • You will facilitate and promote a team culture which encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the service program.

    Required Qualifications:

    • High school diploma or general education degree (GED)
    • 2+ years’ experience providing general IT support within a high-volume technology environment
    • Experience with a majority of Mac OS X and very limited Microsoft Windows 11, Linux Fundamentals, Hardware Level troubleshooting, Hardware Installation, Upgrades
    • Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.)
    • Knowledge of hardware (desktop/laptop) deployment methods using image deployment tools
    • Ability to quickly diagnose, organize, and prioritize competing deadlines and properly setting service expectations with clients
    • Possess the ability to assist with a variety of basic technical issues, including but not limited to applications, hardware, mobile technologies
    • Possess patience and empathy to the issues and concerns of others
    • Your written and verbal communications are second to none
    • Self-motivated and the ability to execute tasks and handle time sensitive situations

    Preferred Qualifications: 

    • Familiarity with SOC2 Compliance & ITIL framework for Service Management best practices
    • Experience using an industry standard ITSM platform such as Snipe, Remedy, ServiceNow, etc.
    • Apple Certified Support Professional (ACSP) Certification
    • Previous IT business operations exposure within similar environment
    • End User customer experience background
    • JAMF Certification
    • CompTIA A+ Certification
    • Windows 11 Certification (MS 680 &/or 53301)

    Physical Demand & Work Environment:

    • Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day
    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing
    • Must have the ability to move from place to place within an office environment
    • Must be able to use a computer
    • Must have the ability to communicate effectively 
    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    Salary Range

    $15.88 - $25.08 USD (Hourly)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009468

    AV Technician II

    United States of America Sunnyvale, CA
    View Full Job Description

    What this Job Entails:

    The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. 

    Scope: 

    • Works on assignments that are moderately difficult, requiring judgment in resolving issues

    • Requires some instruction on new assignments and infrequent checks on daily work

    Your Roles and Responsibilities:

    • Participate in installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
    • Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
    • Ensure that SLAs and daily deliverables are met including ticket updates
    • Upload Crestron control programs to control processors and work with remote program team on control system certification.
    • Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
    • Follow all policies, standards or safety guidelines that client requires
    • Engage in problem solving and troubleshooting of any issue that may arise during an installation.
    • Perform equipment setups, breakdowns and troubleshoot issues during events.
    • Perform all necessary pre-event checks as required.
    • Liaise with cross-functional teams and internal users before and during events.
    • Interface with end users and vendors to address requests and requirements.
    • Identify and solve issues that impact client conference rooms.
    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
    • Builds productive internal and external working relationships
    • Exercises judgment within defined procedures and practices to determine appropriate action
    • Ability to think and work independently
    • Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
    • Excellent written and oral communication skills and strong customer service skills
    • Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
    • Ability to work day, evening or weekend shifts and travel to support a distant event if required
    • Must have valid driver’s license and safe driving record

    Preferred Qualifications: 

    • Various certifications 

    Physical Demand & Work Environment:

    • Must be able to sit, stand, stoop and bend for extended periods of time

    • Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

    • Must have ability to climb ladder, scaffolding or transported by lifts

    • Must have the ability to drive/operate a vehicle in a safe manner

    • Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    Salary Range

    $19.65 - $31.02 USD (Hourly)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009621

    AV Technician I

    United States of America Mountain View, CA
    View Full Job Description

    What this Job Entails:

    The AV Technician I will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician I will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. 

    Scope: 

    • Follows established procedures on routine work

    • Requires detailed instructions 

    Your Roles and Responsibilities:

    • Assist with installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.

    • Help perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.

    • Ensure that SLAs and daily deliverables are met including ticket updates

    • Upload Crestron control programs to control processors and work with remote program team on control system certification.

    • Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.

    • Follow all policies, standards or safety guidelines that client requires

    • Assist with problem solving and troubleshooting of any issue that may arise during an installation.

    • Perform equipment setups, breakdowns and troubleshoot issues during events.

    • Perform all necessary pre-event checks as required.

    • Help liaise with cross-functional teams and internal users before and during events.

    • Interface with end users and vendors to address requests and requirements.

    • Assist in identifying and solving issues that impact client conference rooms.

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

    • Ability to think and work independently

    • Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment

    • Excellent written and oral communication skills and strong customer service skills

    • Understanding of reading/understanding architecture, electrical, structural & AV systems drawings

    • Ability to work day, evening or weekend shifts and travel to support a distant event if required

    • Must have valid driver’s license and safe driving record

    Physical Demand & Work Environment:

    • Must be able to sit, stand, stoop and bend for extended periods of time

    • Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

    • Must have ability to climb ladder, scaffolding or transported by lifts

    • Must have the ability to drive/operate a vehicle in a safe manner

    • Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    Salary Range

    $16.28 - $25.71 USD (Hourly)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009572

    Project Coordinator II

    Ireland Dublin, Ireland
    View Full Job Description

    The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

    Scope: 

    • Works on assignments that are moderately difficult, requiring judgment in resolving issues

    • Requires some instruction on new assignments and infrequent checks on daily work

    • Coordinates all activities necessary for network deployments

    Your Roles and Responsibilities:

    • Gather and maintain project requirement lists.

    • Provides weekly project updates including action item updates.

    • Schedules and coordinates project reviews and follows up on assigned actions.

    • Effectively and accurately communicate status to the project team.

    • Maintains and monitors project plans, project schedules, work hours and expenditures.

    • Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

    • Takes part in organizing, attending and participating in stakeholder meetings.

    • Documents and follows up on important actions and decisions from meetings.

    • Collaborates with various regional teams responsible for project resources and ticket resolution.

    • Assists with daily monitoring of the ticketing system, reassigning tickets where required.

    • Produces regular reports as required.

    • Assists with identifying trends or recurring problems and escalates to management for resolution.

    • Assists with locating and defining new process improvement opportunities.

    • Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.

    • Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

    • Builds productive internal and external working relationships

    • Exercises judgment within defined procedures and practices to determine appropriate action

    • Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

    • Experience working with Microsoft Excel and Google Suite

    • Excellent Communication skills, both verbal and written

    • Previous experience with ticketing systems and/or project management system

    • Understanding of or previous experience in a technology driven environment

    • Proactive attitude and dependable

    • Excellent customer service skills

    • Ability to work both within a team and independently

    • Ability to multitask and prioritize workload

    • Ability to use good judgment, as well as problem-solving and decision making skills

    • Ability to maintain confidentiality and professional decorum

    Preferred Qualifications: 

    • IT networking

    Physical Demand & Work Environment:

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers 

    View Job On WorkDay

  • Reference ID: R0009672

    Inventory Analyst III – Client Onsite

    United States of America Denver, CO
    View Full Job Description

    Inventory Analyst III – Client Onsite

    Work Location:  US - CO - Denver

    Inventory Analysts are responsible for ensuring the timely and correct delivery of client provisioning resources to client sites across the world. Our Inventory Analyst will play an integral role in ensuring that our services continue to run and scale along with our customers’ needs. Along with significant execution responsibilities, the role will also participate in process sustainability and improvement initiatives, thus playing a key role in Fulfillment Optimizations evolution.

    Astreya is looking for a highly organized and detail-oriented IT Inventory Analyst to join our team. In this role, you will be responsible for overseeing the complete lifecycle management of our hardware and software assets, ensuring compliance with ITIL IT Service Management best practices. This role encompasses both Hardware Asset Management (HAM) and Software Asset Management (SAM) responsibilities, requiring a strong understanding of IT infrastructure, demand planning, procurement processes, and license management. This role is an intermediate level analyst and is intended for someone looking to develop their current skills around ITSM best practice and Asset Management.

    Scope: 

    • Resolves a wide range of issues in creative ways
    • Seasoned, experienced professional with a full understanding of their specialty
    • Works on problems of a diverse scope 
    • Receives little instruction on day-to-day work, general instruction on new assignments

    Your Roles and Responsibilities:

    IT Asset Management (ITAM)

    • Under the guidance of the Asset Management Process Owner, maintain an accurate inventory of all hardware assets, including servers, desktops, laptops, mobile devices, and networking equipment within supported ITAM tools throughout the IT asset lifecycle.
    • Enforce asset tagging and tracking procedures to ensure assets are properly identified, recorded, and accounted for.
    • Monitor asset utilization, maintenance, and warranty information to optimize asset lifecycle and reduce costs.
    • Conduct regular audits to verify asset records, identify discrepancies, and address any non-compliance issues.
    • Collaborate with procurement teams to evaluate vendors, negotiate contracts, and ensure cost-effective acquisition of hardware assets.

    ITIL Best Practices

    • Apply ITIL IT Service Management principles and practices to IT asset management processes.
    • Collaborate with IT service management teams to align asset management activities with incident, problem, and change management processes.
    • Maintain documentation, policies, and procedures related to IT asset management in accordance with ITIL guidelines.
    • Continuously monitor industry trends, best practices, and emerging technologies related to IT asset management and recommend process improvements.
    • Create and maintain product catalog items and report and analytic dashboards within the current ITSM platform (Snipe).

    Software Asset Management

    • Develop and maintain an accurate inventory of all software assets, licenses, and subscriptions.
    • Assist in the implementation and management of a centralized software asset management system to track license entitlements, allocations, deployments, and usage.
    • Ensure compliance with software licensing agreements, including tracking license expiration dates, renewals, and software audits.
    • Collaborate with IT teams to optimize software deployments, minimize license violations, and identify cost-saving opportunities.
    • Conduct regular software audits to identify unauthorized installations, maintain compliance, and optimize license utilization.
    • Conduct cost recovery actions to recover costs from alternative cost centers ahead of renewals and when a user requests a new piece of software.
    • Assist in software procurement activities, including evaluating software licenses, assistance in negotiating contracts, and managing vendor relationships.

    Required Qualifications:

    • Bachelor's degree in computer science, information technology, or a related field. A combination of education and experience may be considered in lieu of a degree
    • Experience in asset management tools and software, such as IT service management systems, discovery tools, and software asset management solutions
    • Excellent analytical, problem-solving, and decision-making skills
    • Good communication and interpersonal skills to collaborate effectively with cross-functional teams and vendors
    • Ability to prioritize and manage multiple tasks in a fast-paced environment
    • Attention to detail and a commitment to maintaining accurate asset records

    Preferred Qualifications: 

    • Familiarity with SOC2 Compliance & ITIL framework for Service Management best practices
    • Relevant professional certifications such as ITIL Foundation, Certified Software Asset Manager (CSAM), Certified Hardware Asset Management Professional (CHAMP), or similar certifications are highly desirable
    • Proven experience in IT asset management, including both hardware and software assets
    • Strong knowledge of IT infrastructure, procurement processes, and license management

    Physical Demand & Work Environment:

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing
    • Must have the ability to move from place to place within an office environment
    • Must be able to use a computer
    • Must have the ability to communicate effectively 
    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    Salary Range

    $60,325.00 - $95,250.00 USD (Salary)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009590

    Data Center Technician II

    United States of America Chandler, AZ
    View Full Job Description

    What this Job Entails: 

    The Data Center Technician II will assist with installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.

    Scope: 

    • Works on assignments that are moderately difficult, requiring judgment in resolving issues

    • Requires some instruction on new assignments and infrequent checks on daily work

    Your Roles and Responsibilities:

    • Participate in installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center. 

    • Confirm and label devices, rack and cables.

    • Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.

    • Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

    • Excellent verbal and written communication skills in English

    • Ability to respond to any On-Call request within 1 hour, while on-call

    • Effectively utilize the ticket management systems 

    • Ability to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards 

    • Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber

    • Ability to adapt to changing priorities, conditions, and circumstances 

    • Strong organization skills

    • Working knowledge of computer hardware 

    • Understanding of networking components and infrastructures 

    • Knowledge of copper and fiber testers

    • Excellent troubleshooting skills

    • Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 

    • Experience with cable management and knowledge of how to run fiber and copper in a data center 

    • Some knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies 

    • Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified) 

    • Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. 

    • Ability to learn new software

    • Must provide own transportation to work locations 

    Preferred Qualifications: 

    • Certifications in Data Center technologies are desired 

    • Hands on experience in electrical, HVAC, and data center infrastructures

    • Working knowledge of networking components and infrastructures, including Wi-Fi

    Physical Demand & Work Environment:

    • Physically assist in moving and racking equipment. 

    • Able to safely lift and move a minimum of fifty (50) pounds 

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    • Travel required

    Salary Range

    $17.42 - $27.51 USD (Hourly)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009370

    Program Manager III

    Mexico Remote, Mexico
    View Full Job Description

    Program Manager III

    Work Location: Remote - Mexico

    Our Program Manager III role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

    Scope: 

    • Applies company policies and procedures to resolve a variety of issues

    • Works on problems of moderate scope

    • Receives general instructions on routine work and detailed instructions on new projects

    Your Roles and Responsibilities:

    • Manages multiple, cross-functional and technical projects. 

    • Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

    • Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

    • Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

    • Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

    • Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

    • Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

    • Participate in internal process improvements; remove gaps, across multiple teams and functions. 

    • Ensure risks are accounted for and provide risk mitigation strategies. 

    • Be a point of contact for vendor partners and internal stakeholders. 

    • Coordinate and assist with regularly scheduled meetings with core teams. 

    • Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

    Required Qualifications/Skills:

    • Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

    • Builds productive internal and external working relationships

    • Exercises judgment within defined procedures and practices to determine appropriate action

    • Understanding of project management teams, resolving conflict, and meeting schedule timelines

    • Excellent communication skills (verbal, written, documentation)

    • Ability to work on multiple projects and assignments concurrently

    • Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

    • Experience creating spreadsheets, presentation material, and project/process documentation

    • Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

    • Ability to collaborate with stakeholders and communicate project updates to client executives. 

    Preferred Qualifications: 

    • Various certifications

    • Change management knowledge 

    • Familiarity with various project management methodologies 

    Physical Demand & Work Environment:

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    View Job On WorkDay

  • Reference ID: R0009308

    Software Engineer III

    Ireland Dublin, Ireland
    View Full Job Description

    Software Engineer - Network Automation (Python, PHP, Hack, JavaScript)

    We are looking for a dynamic Software Engineer with a strong background in Python, PHP, Hack, and JavaScript to enhance our network automation and contribute to our DevOps initiatives.

    Key Responsibilities:

    • Design, develop, and implement software solutions to automate network operations tasks using Python, PHP, Hack, and JavaScript.

    • Develop tools and scripts to automate network operation tasks, configuration, and management.

    • Write and optimize SQL queries and manage databases to ensure performance, availability, and security.

    • Collaborate closely with network engineers and database administrators to understand requirements and deliver high-quality automation solutions.

    • Maintain and enhance existing network automation tools, troubleshoot network issues, and participate in on-call rotations.

    • Stay abreast of industry trends and apply best practices in network security and automation.

    • Document all network configurations and automation processes; provide training and support to team members and end-users.

    • Work within the DevOps pipeline to integrate network automation seamlessly with software development and operations.


    Qualifications:

    • Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience.

    • Over 5 years of experience in a Software developer role.

    • Strong programming expertise in Python, PHP, Hack, and JavaScript.

    • Experience with SQL, database management, and object-oriented programming.

    • Solid understanding of network protocols, devices, and CI/CD tools.

    • Proven ability to solve problems creatively and effectively communicate in a team environment.


    Nice to Have:

    • Prior experience in networking and familiarity with cloud platforms.
    • Knowledge of deployment automation tools and best practices.

    View Job On WorkDay

  • Reference ID: R0009591

    Senior Director - Senior Director

    United States of America San Jose, CA
    View Full Job Description

    What this Job Entails: 

    The Service Delivery Senior Director is a client facing role and requires that you establish and satisfactorily manage client and employee expectations. The role requires leadership, strong ability to multitask, prioritize, communicate, and direct a very diverse set of teams. The responsibilities range from interviewing, hiring, and managing personnel to perform day to day tasks, ensuring that work is performed as expected, with regular client communication on progress. The successful candidate will have the ability to manage and evolve existing services across multiple disciplines, assisting sales teams with the growth strategy. 

    Scope: 

    • Develops organizational policies and authorizes their implementation. 

    • Creates innovative solutions/concepts and promotes new ideas. 

    • Provides direction to senior managers in various areas, groups, and/or operations. 

    • Recognized as an influential leader.

    Your Roles and Responsibilities:

    • Provide leadership to diverse operations teams 

    • Implement, monitor and provide timely reports to customers on service delivery metrics 

    • Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team 

    • Drive internal and client meetings covering delivery performance, service improvements, quality, and processes 

    • Be accountable for the quality of service and performance; ensure future demand from growth and projects are understood and factored into capacity plans for all associated teams 

    • Work closely with Business Development and Client Partner teams to support growth, including help with services content for Statements of Work, and development/transition to stronger managed services capabilities 

    • Works with the SMEs and stakeholders to define the roadmap for any given product and translate this into user stories or RFPs depending on the build decision 

    • Work closely with Recruiting to develop pipeline and process for hiring strong candidates and interview where necessary 

    • Further, develop and maintain retention program and incentives for field employee satisfaction 

    • Manage complex and/or large projects or delivering the IT components of major projects to time, cost, quality and benefits realisation requirements

    • Assimilate, understand and manage problem solving and opportunities recognition in the context of IT Infrastructure and/or application change solution concept, solutioning, design and deployment in a major software services/hardware environment

    • Takes ownership for the resolution of highly complex issues and risks that have been escalated

    • Leads the collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the team

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • Bachelor’s degree (B.S/B.A) from four-college or university and 10+ years’ related experience and/or training; or equivalent combination of education and experience 

    • Interacts internally and externally with executive level management, requiring negotiation of extremely critical matters. 

    • A track record of successfully delivering a range of complex, high profile IT projects.

    • Proven track record of implementing and leading improvements in project lifecycle.

    • Able to identify projects at risk and take appropriate action to recover, often working across divisional boundaries.

    • Passionate about the IT industry and how new technology can improve business outcomes.

    • Strong technical knowledge of enterprise IT, including but not limited to help desk, networking, ticket and incident management, AV/VC, and asset management. 

    • Strong analytical, organizational, communication and presentation skills. 

    • Highly adaptable with the ability to effectively manage multiple concurrent work streams. 

    • Strong business acumen and the ability to provide operational, technical and financial oversight. 

    • Proven leadership skills with the ability to motivate, lead, develop, direct and position people to work effectively in a team environment. 

    Preferred Qualifications: 

    Physical Demand & Work Environment:

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    What can Astreya offer you?

    • Employment in the fast-growing IT space providing you with a variety of career options

    • Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

    • Introduction to new ways of working and awesome technologies

    • Career paths to help you establish where you want to go

    • Focus on internal promotion and internal mobility - we love to build teams from within

    • Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

    • Education Assistance

    • Dedicated management to provide you with on point leadership and care

    • Numerous on the job perks

    • Market competitive compensation and insurance, health and wellness benefits

    Salary Range

    $137,641.32 - $217,328.40 USD (Salary)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009589

    Data Center Technician III

    United States of America Austin, TX
    View Full Job Description

    What this Job Entails: 

    The Data Center Technician III is responsible for the installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.

    Scope: 

    • Works on assignments that require considerable judgment  and initiative. Makes recommendations for solutions

    • Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members.

    Your Roles and Responsibilities:

    • Responsible for installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center. 

    • Confirm and label devices, rack and cables.

    • Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.

    • Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • High school diploma or general education degree (GED) and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience

    • Networks with senior internal and external personnel in own area of expertise

    • Demonstrates good judgment in selecting methods and techniques for obtaining solutions

    • Excellent verbal and written communication skills in English

    • Ability to respond to any On-Call request within 1 hour, while on-call. 

    • Experience cabling systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards 

    • Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber

    • Proven ability to adapt to changing priorities, conditions, and circumstances 

    • Strong organization skills

    • Working knowledge of computer hardware 

    • Understanding of networking components and infrastructures 

    • Knowledge of copper and fiber testers

    • Excellent troubleshooting skills

    • Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 

    • Experience with cable management and knowledge of how to run fiber and copper in a data center 

    • Knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies 

    • Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified) 

    • Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. 

    • Ability to learn new software

    • Must provide own transportation to work locations 

    Preferred Qualifications: 

    Certifications in Data Center technologies are desired 

    • Hands on experience in electrical, HVAC, and data center infrastructures

    • Working knowledge of networking components and infrastructures, including Wi-Fi

    Physical Demand & Work Environment:

    • Physically assist in moving and racking equipment. 

    • Able to safely lift and move a minimum of fifty (50) pounds 

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    Salary Range

    $27.04 - $42.69 USD (Hourly)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009183

    Business Intelligence Analyst IV

    India Hyderabad, India
    View Full Job Description

    Business Intelligence Analyst IV - Client Support

    Work Location: India - Hyderabad (Hybrid)

    What this Job Entails: 

    Our Business Intelligence Analyst IV is responsible for supporting organizational decision-making through complex analysis, reporting, research, and effective use of data generated from our information systems. Identifies and interprets trends and patterns in datasets. This role requires a strong, analytical thinker.

    Scope: 

    • Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

    • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

    Your Roles and Responsibilities:

    • Conduct quantitative/ qualitative data analysis using tools and functions such as SQL, Dashboards, and Google spreadsheets

    • Collaborate with individuals throughout the organization to understand data visualizations needs for customer feedback

    • Constructs forecasts, recommendations and strategic/tactical plans based on business data and market knowledge

    • Work with client stakeholders to improve, automate and align data with current client processes

    • Creates specifications for reports and analysis based on business needs and required or available data elements

    • Produces datasets and reports for analysis using system reporting tools

    • Provides consultation to users and lead cross-functional teams to address business issues

    • Utilizes a variety of software applications and data sources to develop methodologies for the Business Intelligence team

    • Actively develops new tools and system enhancements, troubleshoots and solves data issues

    • Seeks out, identifies, documents, and initiates resolutions to data quality issues that are discovered during report and analysis development

    • Leads/mentors others on the team

    • Develops internal best practices

    • Provides critical data for key decision making

    • Stay connected to industry trends, research and recommend best practices and KPIs

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

    • Networks with key contacts outside own area of expertise

    • Determines methods and procedures on new assignments and may coordinate activities of other personnel

    • Proven track record of analyzing data and using analysis to drive key insights and recommendations

    • Ability to work with large data sets across multiple systems

    • Strong presentation skills - able to crisply visualize and present data and insights to the organization

    • Strong development skills in SQL, PL-SQL, and TSQL

    • Strong report writing skills

    • Strong Query skills

    • Experience with Tableau, Hadoop, BigQuerry system management, SSIS, SSRS, or PowerBI Experience

    • Python knowledge

    • Advanced Microsoft Office/G-suite knowledge

    • Able to read and create technical documentation

    • Demonstrates high critical thinking and reasoning skills and strong attention to detail while working in a fast paced environment that requires ability to prioritize and multitask

    • Initiates, leads, and evaluates implementations of functional programs across major business areas

    • Participates as a specialized knowledge resource in established processes

    • Performs more complex general activities 

    Physical Demand & Work Environment

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasion

    View Job On WorkDay

  • Reference ID: R0009627

    Data Analyst II

    Mexico Remote, Mexico
    View Full Job Description

    Data Analyst II

    Work Location: Remote - Mexico

    We are looking for a Data Analyst II to join our growing team of analytics experts. The hire will be responsible for statistical modeling, and analysis of structured and unstructured datasets to develop metrics, reports, and visualizations of trends and patterns. The Data Analyst identifies and captures data from internal and external sources. The Data Analyst will ensure consistency throughout ongoing projects. 

    Scope: 

    • Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

    • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

    Your Roles and Responsibilities:

    • Create data visualizations 

    • Troubleshoot and test database technical issues with development team

    • Create monthly Excel and Google Sheets files from database

    • Independently analyze data sets to identify opportunities for increased accuracy and efficiency

    • Perform quality assurance on data to determine potential data gaps

    • Handle data-related technical issues and support data infrastructure needs

    • Assemble large, complex data sets that meet functional / non-functional business 

    • Work with data and analytics experts to strive for greater functionality in our data systems.

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

    • Builds productive internal and external working relationships

    • Exercises judgment within defined procedures and practices to determine appropriate action

    • SQL skills; including creating and modifying macros, as well as creating dashboards using SQL coding

    • Excellent written communication skills 

    • High level of attention to detail

    • Advanced Excel skills to include; formulas, functions, pivot tables, lookup and reference formulas (i.e. vlookups), statistical formulas (countifs, sumifs), macros (ability to create new and edit existing), conditional formatting, importing data, creating graphs/charts, etc. 

    • Ability to independently analyze large amounts of data; including the ability to identify, analyze, and interpret trends, gaps, patterns in complex data sets

    Preferred Qualifications: 

    • Experience using Google PLX Dashboards

    Physical Demand & Work Environment:

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    View Job On WorkDay

  • Reference ID: R0009566

    AV Technician II

    Brazil São Paulo, Brazil
    View Full Job Description

    What this Job Entails:

    The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. 

    Scope: 

    • Works on assignments that are moderately difficult, requiring judgment in resolving issues

    • Requires some instruction on new assignments and infrequent checks on daily work

    Your Roles and Responsibilities:

    • Participate in installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
    • Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
    • Ensure that SLAs and daily deliverables are met including ticket updates
    • Upload Crestron control programs to control processors and work with remote program team on control system certification.
    • Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
    • Follow all policies, standards or safety guidelines that client requires
    • Engage in problem solving and troubleshooting of any issue that may arise during an installation.
    • Perform equipment setups, breakdowns and troubleshoot issues during events.
    • Perform all necessary pre-event checks as required.
    • Liaise with cross-functional teams and internal users before and during events.
    • Interface with end users and vendors to address requests and requirements.
    • Identify and solve issues that impact client conference rooms.
    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
    • Builds productive internal and external working relationships
    • Exercises judgment within defined procedures and practices to determine appropriate action
    • Ability to think and work independently
    • Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
    • Excellent written and oral communication skills and strong customer service skills
    • Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
    • Ability to work day, evening or weekend shifts and travel to support a distant event if required
    • Must have valid driver’s license and safe driving record

    Preferred Qualifications: 

    • Various certifications 

    Physical Demand & Work Environment:

    • Must be able to sit, stand, stoop and bend for extended periods of time

    • Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

    • Must have ability to climb ladder, scaffolding or transported by lifts

    • Must have the ability to drive/operate a vehicle in a safe manner

    • Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    View Job On WorkDay

  • Reference ID: R0009556

    Cellular Support Technician I

    United States of America Fremont, CA
    View Full Job Description

    What this Job Entails: 

    This role is 100% on site

    Cellular Support Technician Is are responsible for providing the Astreya user experience. From supporting a complex and fast paced cellular environment, providing technical services, order tracking, accessories management, managing hardware and accessory deployment to front line users, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. 

    • Preferred Knowledge of IOS and android operating systems. 

    • Expertise with eSim projects, basic cellular knowledge, and carrier including plan knowledge. 

    • Experience with Inventory management, invoicing, and other warehouse environment related tasks. 

    • Experience with handling escalations via ticketing systems & Chats. 

    Scope: 

    • Follows established procedures on routine work

    • Requires detailed instructions 

    Your Roles and Responsibilities:

    • Support product lifecycle management activities, including asset receiving, box/unboxing of equipment, inventory put-aways, ecycling activities and organization of packages / breakdown of corrugate to maintain a clean working environment

    • Support a complex and fast paced environment with outstanding attention to customer satisfaction

    • Provide troubleshooting and support for mobile devices and applications

    • Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

    • Utilize Inventory Data management software to maintain inventory accuracy and workflow

    • Contribute to large scale global projects as needed

    • Participate in process improvement

    • Assist in performing physical installation, troubleshooting, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards.

    • Diagnose simple hardware issues

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

    • Excellent written and verbal communications skills

    • Ability to work in a large team with minimal supervision

    • Capable of providing an outstanding user experience

    • Knowledge of Inventory and IT 

    • Ability to excel in a fast paced work environment

    • Ability to make sound decisions when faced with competing priorities

    • Results oriented and can identify the steps to be taken to achieve objectives

    • Quality focus and problem solving with strong emphasis on details

    • Closure oriented in managing ticketing/case systems w/ experience

    • Excellent oral and written English

    • Customer Service Experience in excellence

    • Experience in Telecom Support

    • Ability to multitask

    • Team player qualities: integrity, accountability, adaptability and motivation

    Physical Demand & Work Environment:

    • Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    Salary Range

    $14.30 - $22.57 USD (Hourly)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009439

    Network Provisioning Engineer II

    United States of America Fremont, CA
    View Full Job Description

    What this Job Entails:

    The Network Provisioning Engineer II is the focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details.

    Scope: 

    • Applies company policies and procedures to resolve a variety of issues

    • Works on problems of moderate scope

    • Receives general instructions on routine work and detailed instructions on new projects

    Your Roles and Responsibilities:

    • Participate in implementation of various software services 

    • Review ticket requirements, reserving router interface, assigning patch panel demarcation, designing path, track FOC and DLR, requesting patching between equipment, and ordering cross-connects

    • Track milestones and proactively drive any activities that may jeopardize orders from completing on time

    • Provide thorough and timely status throughout the entire implementation life cycle in the tracking system; including communicating vendor provisioning/install lead times

    • Document service requests, escalate as needed, and provide timely and accurate updates

    • Design, provision, and test delivered services to ensure quality hand-off to internal customers

    • Expedite and escalate issues when necessary to ensure timely delivery of services

    • Prioritize projects, manage and direct activities to deliver connectivity within project schedule

    • Communicate and collaborate with internal customers, stakeholders and network carriers

    • Participate in metrics development and operational reporting/reviews

    • Support planned systems maintenance activity while minimizing impact to services

    • Read and comprehend vendor specific requirements 

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

    • Builds productive internal and external working relationships

    • Exercises judgment within defined procedures and practices to determine appropriate action

    • Experience with basic telecommunications practices, terminologies, and interfaces 

    • Knowledge of cable throughput and transit distances

    • Understanding of telecommunications industry in a switched network provisioning environment

    • Familiarity with DS1, DS3, and DS0’s circuits

    • Knowledge of Access Server Request (ASR) to local carriers

    • Understanding of provisioning network bandwidth for IP transit, fiber, voice and wavelength services

    Preferred Qualifications: 

    • Network Certification

    • Various coding experience

    Physical Demand & Work Environment:

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    Salary Range

    $46,778.76 - $73,861.20 USD (Salary)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009527

    AV & Event Support Technician – Client Onsite

    United States of America Seattle, WA
    View Full Job Description

    AV & Event Support Technician – Client Onsite

    Work Location: Seattle, WA

    Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations.

    What this Job Entails:

    Our Audio Visual Support Technician’s prime function is to provide Event, AV and VC technical support and be the main point of contact for all events requiring AV & Event support.

    The position involves a high degree of exposure, working sometimes with executives and directors, to provide the services listed above and requires a flexible approach to working schedules including early start and late finish and occasional weekend support. 

    Your Roles and Responsibilities:

    Event Support

    • Hands-on delivery of events either on-site or remotely via / Zoom / Google Meet / Streamyard
    • Operate event production equipment including but not limited to audio desk, lighting desk, vision mixer and PTZ cameras and operation
    • Work with teams and stakeholders using ticketing or booking system system to coordinate events
    • Provide full event production support either on your own for smaller events or as part of a team for larger events
    • Manage the day-to-day housekeeping and maintenance of event spaces
    • Work with clients/stakeholders who might not be technically minded in pre-production to explain the capabilities of the space and go over best practice to ensure the event is a success
    • Provide feedback on possible enhancements and improvements to the space
    • Manage client expectations on production issues
    • Liaise across different levels within the immediate team, the client’s organization, and third-party vendors
    • Escalate any operational issues to the appropriate level of support and make suggestions for improvements
    • Produce event related and other types of reports as requested by the manager
    • Serves as the primary contact for event coordination requiring AV beyond the general meeting setup
    • Run AV events for corporate communications to employees, including pre-event practice runs with speakers, testing of audio, video equipment, etc
    • Consults with internal stakeholders to understand requirements for meetings in rental spaces that do not have advanced AV setup. 
    • Serve as key contact for third party AV vendors at venue locations. 
    • Manage high profile, global events
    • Ensure all equipment is operational prior to events, has been tested, and escalates when there are logistical issues that could impact the event
    • Basic Video encoding and editing skills

    Video / Audio Conferencing

    • Video/Audio conference setup support 
    • Ensure all equipment is operational in advance of meeting and handover to host to be able to operate the call
    • Manages equipment and software upgrades
    • Commissioning and testing of all new and relocated video conference systems
    • Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify, working with external vendors when necessary.

    AV Meeting Room Support

    • Ensure all multimedia/presentation rooms are maintained in good working order
    • AV equipment set-up and support
    • Presentation/multimedia meeting room support, including duration support
    • Assist with support for multimedia broadcasting
    • Quick response to emergency/ad-hoc requests

    Faults & Room Checks

    • Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure
    • Ensure that all faults are reported in the correct way and in a timely manner
    • Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly
    • Providing support, including on-the-spot diagnosis and rectification of faults and problems as and when they occur, escalating using established procedures
    • Carry out all power down/up when required, usually involving out-of-hours overtime commitments

    Desired Skills:

    • Maintaining the cleanliness and presentability of all AV rooms, stores and equipment
    • Mentor other members of the team, including freelancers
    • Assist with the training of all technical team members
    • Advise clients on best practice
    • Provide regular feedback and service improvements recommendations
    • Focus on service/operational issues for review

    Required Qualifications:

    • Flexible approach to working schedules to include out of hours (early or late) and weekends
    • Must have experience in managing events and webinars remotely via Zoom /
    • Working unsupervised
    • Encoding of video and audio content.
    • Media and web content integration (packaging). Knowledge of Windows Media, Apple Quicktime, .mp4 and Flash encoding formats.
    • Operating various types of equipment such as camera controllers, audio mixing desks and lighting consoles
    • Read and understand AV schematics
    • Data gathering, reporting, metrics and administrative skills
    • Liaising with clients and event planners on a daily basis - white glove customer service approach
    • Event support experience
    • Excellent customer service skills and experience
    • Excellent communication skills
    • AV / VC Systems experience in a Corporate environment 
    • Ability to read building schematics and installation diagrams in order to troubleshoot
    • Understanding of TCP/IP networking
    • Understanding of different audio and video protocols and codecs required
    • Ability to draft and present technical reports in English
    • Providing feedback for service improvements
    • 3 years minimum experience in a similar role
    • Experience video editing in Adobe Premiere Pro

    Salary Range

    $19.65 - $31.02 USD (Hourly)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009464

    Network Provisioning Engineer II

    Singapore Singapore, Singapore
    View Full Job Description

    What this Job Entails:

    The Network Provisioning Engineer II is the focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details.

    Scope: 

    • Applies company policies and procedures to resolve routine issues
    • Works on problems of limited scope
    • Receives detailed instructions

    Roles and Responsibilities:

    • Participate in implementation of various software services 
    • Assist team in reviewing ticket requirements, reserving router interface, assigning patch panel demarcation, designing path, track FOC and DLR, requesting patching between equipment, and ordering cross-connects
    • Help track milestones and proactively drive any activities that may jeopardize orders from completing on time
    • Provide thorough and timely status throughout the entire implementation life cycle in the tracking system; including communicating vendor provisioning/install lead times
    • Document service requests, escalate as needed, and provide timely and accurate updates
    • Aid in design, provision, and test of delivered services to ensure quality hand-off to internal customers
    • Expedite and escalate issues when necessary to ensure timely delivery of services
    • Help prioritize projects, manage and direct activities to deliver connectivity within project schedule
    • Communicate and collaborate with internal customers, stakeholders and network carriers
    • Assist with metrics development and operational reporting/reviews
    • Support planned systems maintenance activity while minimizing impact to services
    • Read and comprehend vendor specific requirements 
    • Deploy and support client global production network including edge, backbone, data center, and content delivery network infrastructure.
    • Provide Technical Leadership and guidance during deployment activities in the client data centers and POPs, including in the areas of facility power, cooling, rack layout and cable management, physical equipment installation, network equipment configuration, testing and handoff for production traffic.
    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience 
    • Builds stable working relationships internally
    • Follows standard practice and procedures when analyzing situations or data
    • Knowledge of cable throughput and transit distances
    • Understanding of telecommunications industry in a switched network provisioning environment
    • Understand basic telecommunications practices, terminologies, and interfaces 
    • Understanding of provisioning network bandwidth for IP transit, fiber, voice and wavelength services

    Preferred Qualifications: 

    • Network Certification
    • Various coding experience

    Physical Demand & Work Environment:

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing
    • Must have the ability to move from place to place within an office environment
    • Must be able to use a computer
    • Must have the ability to communicate effectively 
    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    View Job On WorkDay

  • Reference ID: R0009601

    Service Delivery Manager

    United States of America Menlo Park, CA
    View Full Job Description

    What this Job Entails: 

    The Service Delivery Manager is a client facing role and requires that you establish and satisfactorily manage client and employee expectations. The role requires leadership, strong ability to multitask, prioritize, communicate, and direct a very diverse set of teams. The responsibilities range from interviewing, hiring, and managing personnel to perform day to day tasks, ensuring that work is performed as expected, with regular client communication on progress. The successful candidate will have the ability to manage and evolve existing services across multiple disciplines, assisting sales teams with the growth strategy. 

    Scope: 

    • Works on issues of diverse scope where analysis of a situation or data needs evaluation of multiple factors, including a familiarity with current business trends. 

    • Follows processes and operational policies while selecting methods and techniques for obtaining solutions. 

    • Acts as advisor to subordinates to meet schedules and/or resolve technical problems. 

    • Develops and administers schedules, performance requirements.

    • May have budget responsibilities.

    Your Roles and Responsibilities:

    • Provide leadership to diverse operations teams 

    • Implement, monitor and provide timely reports to customers on service delivery metrics 

    • Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team 

    • Drive internal and client meetings covering delivery performance, service improvements, quality, and processes 

    • Be accountable for the quality of service and performance; ensure future demand from growth and projects are understood and factored into capacity plans for all associated teams 

    • Work closely with Business Development and Client Partner teams to support growth, including help with services content for Statements of Work, and development/transition to stronger managed services capabilities 

    • Works with the SMEs and stakeholders to define the roadmap for any given product and translate this into user stories or RFPs depending on the build decision 

    • Work closely with Recruiting to develop pipeline and process for hiring strong candidates and interview where necessary 

    • Further, develop and maintain retention program and incentives for field employee satisfaction 

    • Manage large projects or delivering the IT components of major projects to time, cost, quality and benefits realisation requirements

    • Assimilate, understand and manage problem solving and opportunities recognition in the context of IT Infrastructure and/or application change solution concept, solutioning, design and deployment in a major software services/hardware environment

    • Takes ownership for the resolution of highly complex issues and risks that have been escalated

    • Leads the collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the team

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

    • Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. 

    • Must be able to lead a cooperative effort among members of a project team.

    • A track record of successfully delivering a range of complex, high profile IT projects.

    • Proven track record of implementing and leading improvements in project lifecycle.

    • Able to identify projects at risk and take appropriate action to recover, often working across divisional boundaries.

    • Passionate about the IT industry and how new technology can improve business outcomes.

    • Strong technical knowledge of enterprise IT, including but not limited to help desk, networking, ticket and incident management, AV/VC, and asset management. 

    • Strong analytical, organizational, communication and presentation skills. 

    • Highly adaptable with the ability to effectively manage multiple concurrent work streams. 

    • Strong business acumen and the ability to provide operational, technical and financial oversight. 

    • Proven leadership skills with the ability to motivate, lead, develop, direct and position people to work effectively in a team environment. 

    Preferred Qualifications: 

    Physical Demand & Work Environment:

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

     

    Salary Range

    $91,086.00 - $143,820.00 USD (Salary)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009542

    Data Center Technician III

    United States of America Thornton, CO
    View Full Job Description

    What this Job Entails: 

    The Data Center Technician III is responsible for the installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.

    Scope: 

    • Works on assignments that require considerable judgment  and initiative. Makes recommendations for solutions

    • Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members.

    Your Roles and Responsibilities:

    • Responsible for installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center. 

    • Confirm and label devices, rack and cables.

    • Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.

    • Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • High school diploma or general education degree (GED) and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience

    • Networks with senior internal and external personnel in own area of expertise

    • Demonstrates good judgment in selecting methods and techniques for obtaining solutions

    • Excellent verbal and written communication skills in English

    • Ability to respond to any On-Call request within 1 hour, while on-call. 

    • Experience cabling systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards 

    • Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber

    • Proven ability to adapt to changing priorities, conditions, and circumstances 

    • Strong organization skills

    • Working knowledge of computer hardware 

    • Understanding of networking components and infrastructures 

    • Knowledge of copper and fiber testers

    • Excellent troubleshooting skills

    • Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 

    • Experience with cable management and knowledge of how to run fiber and copper in a data center 

    • Knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies 

    • Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified) 

    • Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. 

    • Ability to learn new software

    • Must provide own transportation to work locations 

    Preferred Qualifications: 

    Certifications in Data Center technologies are desired 

    • Hands on experience in electrical, HVAC, and data center infrastructures

    • Working knowledge of networking components and infrastructures, including Wi-Fi

    Physical Demand & Work Environment:

    • Physically assist in moving and racking equipment. 

    • Able to safely lift and move a minimum of fifty (50) pounds 

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    • Minor travel required from time to time

    Salary Range

    $27.04 - $42.69 USD (Hourly)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009461

    Optical Engineer III

    United States of America Denver, CO
    View Full Job Description

    What this Job Entails: 

    The Optical Engineer III will help monitor the network and troubleshoot network issues, and ensure we are able to provide guaranteed performance and capacity to our products. 

    Scope: 

    • Resolves a wide range of issues in creative ways

    • Seasoned, experienced professional with a full understanding of their specialty

    • Works on problems of a diverse scope 

    • Receives little instruction on day to day work, general instruction on new assignments

    Your Roles and Responsibilities:

    • Monitor Optical Long Haul and Metro networks and troubleshoot a variety of issues in a timely manner.

    • Perform fault isolation based on the troubleshooting outcome.

    • Coordinate with smart hands and optical equipment manufacturers to resolve issues and restore service.

    • Work cross-functionally and cross-regionally with other optical and network operational support teams.

    • Partner with and escalate to, various internal teams in pursuant of restoring service and limiting impact.

    • Manage and escalate critical events while communicating clearly and concisely.

    • Document and optimize operational processes and procedures.

    • Contribute to the creation of monitors, alerts, dashboards and metrics to drive continuous improvements.

    • Identify areas for automation and create or participate in the solution with scripting or coding skills.

    • Support deployment, and move, add, change teams.

    • Partner with audit teams to ensure accurate inventory and documentation. 

    • Document and follow RMA processes and procedures for all relevant vendors.

    • Detect and diagnose various error/failure conditions across an array of server types.

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

    • Networks with senior internal and external personnel in own area of expertise

    • Demonstrates good judgment in selecting methods and techniques for obtaining solutions

    • Experience working with geometrical and physical optics, radiometry and lens design 

    • Understanding of optical design and tolerance analysis

    • Deep understanding of stray light analysis and non-sequential ray trace tools 

    • Knowledge about building and testing optical systems 

    • Excellent communication and teamwork skills 

    Preferred Qualifications: 

    • Experience with laser systems 

    • Experience with CAD software such as 

    • Understanding of design for manufacturing and/or assembly 

    Physical Demand & Work Environment:

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    Salary Range

    $91,580.00 - $144,600.00 USD (Salary)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009397

    Data Center Infrastructure Engineer

    United Kingdom Remote, United Kingdom
    View Full Job Description

    We are looking for a skilled DC Infrastructure Engineer to join our team remotely in London, UK

    area or a similar time zone. As a DC Infrastructure Engineer, you will be responsible for

    designing, implementing, and maintaining our data center infrastructure to ensure optimal

    performance, reliability, and security. You will work closely with our IT and engineering teams to

    support our growing infrastructure needs, and you will display your work via your command of

    your AutoCAD design experience.

    Responsibilities:

    ● Design, Engineer, and draw data center infrastructure including facilities structure,

    cabinets, overhead ladder racking and raceways, fiber duct, aisles (hot & cold), cabinets,

    mechanical, electrical, servers, storage, and networking equipment.

    ● Perform capacity planning and resource allocation to ensure the scalability and

    efficiency of our data center environment.

    ● Monitor and optimize the performance of data center infrastructure components to meet

    service level agreements (SLAs) and business requirements.

    ● Troubleshoot and resolve infrastructure-related issues, collaborating with

    cross-functional teams as needed.

    ● Implement and maintain security measures to protect data center assets and ensure

    compliance with industry standards and regulations.

    ● Plan and execute infrastructure upgrades and migrations with minimal impact on

    ongoing operations.

    ● Document infrastructure configurations, processes, and procedures to ensure knowledge

    sharing and operational continuity.

    ● Stay updated with the latest developments in data center technologies and best

    practices, recommending and implementing improvements as necessary.

    ● Utilize AutoCAD design experience to create detailed technical drawings and models for

    data center layouts and infrastructure components.

    Requirements:

    ● Bachelor's degree in Computer Science, Information Technology, or related field.

    ● Proven experience as a DC Infrastructure, Colocation, Inside plant, or

    Telecommunications facilities Engineer or similar role in a large-scale data center or

    telecommunications environment.

    ● Strong knowledge of data center technologies including server hardware, storage

    systems, networking protocols, and virtualization platforms (e.g., VMware, Hyper-V).

    ● Solid understanding of Physical Facilities and IT security principles and best practices in

    a data center or colocation context.

    ● Excellent troubleshooting skills with the ability to analyze complex issues and implement

    effective solutions.

    ● Strong communication and interpersonal skills, with the ability to collaborate effectively

    with cross-functional teams.

    ● Relevant certifications (e.g., CCNA, MCSE, VCP) would be a plus.

    ● Proficiency in AutoCAD or similar software for designing data center layouts and

    infrastructure components.

    Physical Demand & Work Environment:

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    View Job On WorkDay

  • Reference ID: R0009398

    Data Center Infrastructure Engineer

    United Kingdom Remote, United Kingdom
    View Full Job Description

    We are looking for a skilled DC Infrastructure Engineer to join our team remotely in London, UK

    area or a similar time zone. As a DC Infrastructure Engineer, you will be responsible for

    designing, implementing, and maintaining our data center infrastructure to ensure optimal

    performance, reliability, and security. You will work closely with our IT and engineering teams to

    support our growing infrastructure needs, and you will display your work via your command of

    your AutoCAD design experience.

    Responsibilities:

    ● Design, Engineer, and draw data center infrastructure including facilities structure,

    cabinets, overhead ladder racking and raceways, fiber duct, aisles (hot & cold), cabinets,

    mechanical, electrical, servers, storage, and networking equipment.

    ● Perform capacity planning and resource allocation to ensure the scalability and

    efficiency of our data center environment.

    ● Monitor and optimize the performance of data center infrastructure components to meet

    service level agreements (SLAs) and business requirements.

    ● Troubleshoot and resolve infrastructure-related issues, collaborating with

    cross-functional teams as needed.

    ● Implement and maintain security measures to protect data center assets and ensure

    compliance with industry standards and regulations.

    ● Plan and execute infrastructure upgrades and migrations with minimal impact on

    ongoing operations.

    ● Document infrastructure configurations, processes, and procedures to ensure knowledge

    sharing and operational continuity.

    ● Stay updated with the latest developments in data center technologies and best

    practices, recommending and implementing improvements as necessary.

    ● Utilize AutoCAD design experience to create detailed technical drawings and models for

    data center layouts and infrastructure components.

    Requirements:

    ● Bachelor's degree in Computer Science, Information Technology, or related field.

    ● Proven experience as a DC Infrastructure, Colocation, Inside plant, or

    Telecommunications facilities Engineer or similar role in a large-scale data center or

    telecommunications environment.

    ● Strong knowledge of data center technologies including server hardware, storage

    systems, networking protocols, and virtualization platforms (e.g., VMware, Hyper-V).

    ● Solid understanding of Physical Facilities and IT security principles and best practices in

    a data center or colocation context.

    ● Excellent troubleshooting skills with the ability to analyze complex issues and implement

    effective solutions.

    ● Strong communication and interpersonal skills, with the ability to collaborate effectively

    with cross-functional teams.

    ● Relevant certifications (e.g., CCNA, MCSE, VCP) would be a plus.

    ● Proficiency in AutoCAD or similar software for designing data center layouts and

    infrastructure components.

    Physical Demand & Work Environment:

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    View Job On WorkDay

  • Reference ID: R0009399

    Data Center Infrastructure Engineer

    United Kingdom Remote, United Kingdom
    View Full Job Description

    We are looking for a skilled DC Infrastructure Engineer to join our team remotely in London, UK

    area or a similar time zone. As a DC Infrastructure Engineer, you will be responsible for

    designing, implementing, and maintaining our data center infrastructure to ensure optimal

    performance, reliability, and security. You will work closely with our IT and engineering teams to

    support our growing infrastructure needs, and you will display your work via your command of

    your AutoCAD design experience.

    Responsibilities:

    ● Design, Engineer, and draw data center infrastructure including facilities structure,

    cabinets, overhead ladder racking and raceways, fiber duct, aisles (hot & cold), cabinets,

    mechanical, electrical, servers, storage, and networking equipment.

    ● Perform capacity planning and resource allocation to ensure the scalability and

    efficiency of our data center environment.

    ● Monitor and optimize the performance of data center infrastructure components to meet

    service level agreements (SLAs) and business requirements.

    ● Troubleshoot and resolve infrastructure-related issues, collaborating with

    cross-functional teams as needed.

    ● Implement and maintain security measures to protect data center assets and ensure

    compliance with industry standards and regulations.

    ● Plan and execute infrastructure upgrades and migrations with minimal impact on

    ongoing operations.

    ● Document infrastructure configurations, processes, and procedures to ensure knowledge

    sharing and operational continuity.

    ● Stay updated with the latest developments in data center technologies and best

    practices, recommending and implementing improvements as necessary.

    ● Utilize AutoCAD design experience to create detailed technical drawings and models for

    data center layouts and infrastructure components.

    Requirements:

    ● Bachelor's degree in Computer Science, Information Technology, or related field.

    ● Proven experience as a DC Infrastructure, Colocation, Inside plant, or

    Telecommunications facilities Engineer or similar role in a large-scale data center or

    telecommunications environment.

    ● Strong knowledge of data center technologies including server hardware, storage

    systems, networking protocols, and virtualization platforms (e.g., VMware, Hyper-V).

    ● Solid understanding of Physical Facilities and IT security principles and best practices in

    a data center or colocation context.

    ● Excellent troubleshooting skills with the ability to analyze complex issues and implement

    effective solutions.

    ● Strong communication and interpersonal skills, with the ability to collaborate effectively

    with cross-functional teams.

    ● Relevant certifications (e.g., CCNA, MCSE, VCP) would be a plus.

    ● Proficiency in AutoCAD or similar software for designing data center layouts and

    infrastructure components.

    Physical Demand & Work Environment:

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    View Job On WorkDay

  • Reference ID: R0009324

    Security Systems Operations II

    United States of America Leesburg, VA
    View Full Job Description

    Responsibilities 

    • The SOC Analyst is responsible for delivering operations within the SOC (Service  Operations Center) across all datacenter sites in the respective regions. SOC  analysts are expected to respond to all security, safety, and facilities issues notified via  various means such as alarms/alerts set in SAOS, DCIM, Grafana, SOAR, Avigilon and  other functions (EHS, Security, etc) 

    • Investigating and responding to alerts and active attacks, user security related  questions/reports, incident response (war room, remote bridges) and report, and on-going  maintenance, tuning, and improvements of the detection signals 

    • Respond to incidents and critical situations in a calm, problem-solving manner, and  conduct in-depth investigation of alerts 

    • First layer of defense - responsible for quick detection and incident response using  various monitoring and automation tools, conduct thorough investigation of alerts,  classification and triage 

    • Prepares incident reports of analysis methodology and results 

    • Point of contact for all site specific alerts and issues, incident commander in event of an  issue 

    • Develop strategies for improving electronic surveillance and access control systems

    • Support program managers and facilitate security project deliverables, improve overall  operational security and engineering initiatives 

    Basic Qualifications 

    • 2 years+ experience in command center, service center, or similar 24x7 operations center  environment 

    • Ability to quickly triage multiple incidents and assign the right priority based on risk and  confidence levels 

    • High proficiency in using IT applications, data entry and retrieval, and keyboard skills to  a speed of at least 25wpm with attention to detail and high degree of accuracy

    • Basic knowledge of some technical elements associated with security systems such as IP  networks, servers, LAN/WAN 

    • Outstanding verbal and written communication skills required, work with minimal  direction, meeting goals, attention to details and an eye for continuous improvements

    • Ability to successfully interact at all levels of the organization, including with clients,  while functioning as a team player required 

    • Basic working knowledge of data protection policies such as GDPR and the need to keep  sensitive information secure 

    • SOC Analyst is expected to work at datacenter site, this is an on-site role

    • Willingness to work flexible schedules/shifts/areas, including weekends, nights, and  holidays

    Preferred Qualifications 

    • Works well under pressure and within time/budget constraints to solve problems and  complete security deliverables 

    • Experience with Lenel, Avigilon, SOAR, SAOS, Grafana, systems is a plus 

    • Working knowledge and/or certifications in: Genetec, AMAG, Software House, Hirsch,  S2 and other ACS, VMS, IDS and CCTV system is a plus

    Salary Range

    $36,242.12 - $57,224.40 USD (Salary)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009562

    AV Technician II

    United States of America New York, NY
    View Full Job Description

    What this Job Entails:

    The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. 

    Scope: 

    • Works on assignments that are moderately difficult, requiring judgment in resolving issues

    • Requires some instruction on new assignments and infrequent checks on daily work

    Your Roles and Responsibilities:

    • Participate in installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
    • Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
    • Ensure that SLAs and daily deliverables are met including ticket updates
    • Upload Crestron control programs to control processors and work with remote program team on control system certification.
    • Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
    • Follow all policies, standards or safety guidelines that client requires
    • Engage in problem solving and troubleshooting of any issue that may arise during an installation.
    • Perform equipment setups, breakdowns and troubleshoot issues during events.
    • Perform all necessary pre-event checks as required.
    • Liaise with cross-functional teams and internal users before and during events.
    • Interface with end users and vendors to address requests and requirements.
    • Identify and solve issues that impact client conference rooms.
    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
    • Builds productive internal and external working relationships
    • Exercises judgment within defined procedures and practices to determine appropriate action
    • Ability to think and work independently
    • Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
    • Excellent written and oral communication skills and strong customer service skills
    • Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
    • Ability to work day, evening or weekend shifts and travel to support a distant event if required
    • Must have valid driver’s license and safe driving record

    Preferred Qualifications: 

    • Various certifications 

    Physical Demand & Work Environment:

    • Must be able to sit, stand, stoop and bend for extended periods of time

    • Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

    • Must have ability to climb ladder, scaffolding or transported by lifts

    • Must have the ability to drive/operate a vehicle in a safe manner

    • Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    Salary Range

    $19.65 - $31.02 USD (Hourly)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009322

    Security Systems Operations II

    United States of America Leesburg, VA
    View Full Job Description

    Responsibilities 

    • The SOC Analyst is responsible for delivering operations within the SOC (Service  Operations Center) across all datacenter sites in the respective regions. SOC  analysts are expected to respond to all security, safety, and facilities issues notified via  various means such as alarms/alerts set in SAOS, DCIM, Grafana, SOAR, Avigilon and  other functions (EHS, Security, etc) 

    • Investigating and responding to alerts and active attacks, user security related  questions/reports, incident response (war room, remote bridges) and report, and on-going  maintenance, tuning, and improvements of the detection signals 

    • Respond to incidents and critical situations in a calm, problem-solving manner, and  conduct in-depth investigation of alerts 

    • First layer of defense - responsible for quick detection and incident response using  various monitoring and automation tools, conduct thorough investigation of alerts,  classification and triage 

    • Prepares incident reports of analysis methodology and results 

    • Point of contact for all site specific alerts and issues, incident commander in event of an  issue 

    • Develop strategies for improving electronic surveillance and access control systems

    • Support program managers and facilitate security project deliverables, improve overall  operational security and engineering initiatives 

    Basic Qualifications 

    • 2 years+ experience in command center, service center, or similar 24x7 operations center  environment 

    • Ability to quickly triage multiple incidents and assign the right priority based on risk and  confidence levels 

    • High proficiency in using IT applications, data entry and retrieval, and keyboard skills to  a speed of at least 25wpm with attention to detail and high degree of accuracy

    • Basic knowledge of some technical elements associated with security systems such as IP  networks, servers, LAN/WAN 

    • Outstanding verbal and written communication skills required, work with minimal  direction, meeting goals, attention to details and an eye for continuous improvements

    • Ability to successfully interact at all levels of the organization, including with clients,  while functioning as a team player required 

    • Basic working knowledge of data protection policies such as GDPR and the need to keep  sensitive information secure 

    • SOC Analyst is expected to work at datacenter site, this is an on-site role

    • Willingness to work flexible schedules/shifts/areas, including weekends, nights, and  holidays

    Preferred Qualifications 

    • Works well under pressure and within time/budget constraints to solve problems and  complete security deliverables 

    • Experience with Lenel, Avigilon, SOAR, SAOS, Grafana, systems is a plus 

    • Working knowledge and/or certifications in: Genetec, AMAG, Software House, Hirsch,  S2 and other ACS, VMS, IDS and CCTV system is a plus

    Salary Range

    $36,242.12 - $57,224.40 USD (Salary)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009359

    Service Desk Specialist IV

    United States of America Chicago, IL
    View Full Job Description

    What this Job Entails: 

    The Service Desk Specialist IV will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

    Scope: 

    • Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

    • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

    Your Roles and Responsibilities:

    • Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.

    • Maintain equipment inventory, including processing RMAs and ordering new equipment.

    • Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.

    • Monitoring, updating and maintaining tickets in a defined ticketing system. 

    • Responds to tickets, contacts users and plans workload. 

    • Update, track and escalate the ticket to appropriate levels/group for resolution as required. 

    • Sign off on closed tickets with the user to include follow up specifically to the end user.

    • Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.

    • Support access to corporate network/wireless and applications both on the network as well as over VPN.

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

    • Networks with key contacts outside own area of expertise

    • Determines methods and procedures on new assignments and may coordinate activities of other personnel

    • Ability to work independently with minimal supervision

    • Excellent coordination skills and a team player

    • Ability to identify issues and escalate as needed

    • Excellent written and oral communication skills

    • Strong interpersonal and customer service skills

    • Experience with hardware, software, and network troubleshooting  

    • Experience with software application use and installation

    • Ability to resolve technical issues under pressure

    • Physical Demand & Work Environment:
    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    Salary Range

    $26.75 - $42.24 USD (Hourly)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009348

    Software Engineer III

    Ireland Remote, Ireland
    View Full Job Description

    Software Engineer - Network Automation (Python, PHP, Hack, JavaScript)

    We are looking for a dynamic Software Engineer with a strong background in Python, PHP, Hack, and JavaScript to enhance our network automation and contribute to our DevOps initiatives.

    Key Responsibilities:

     

    • Design, develop, and implement software solutions to automate network operations tasks using Python, PHP, Hack, and JavaScript.

    • Develop tools and scripts to automate network operation tasks, configuration, and management.

    • Write and optimize SQL queries and manage databases to ensure performance, availability, and security.

    • Collaborate closely with network engineers and database administrators to understand requirements and deliver high-quality automation solutions.

    • Maintain and enhance existing network automation tools, troubleshoot network issues, and participate in on-call rotations.

    • Stay abreast of industry trends and apply best practices in network security and automation.

    • Document all network configurations and automation processes; provide training and support to team members and end-users.

    • Work within the DevOps pipeline to integrate network automation seamlessly with software development and operations.


    Qualifications:

    • Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience.
    • Over 5 years of experience in a Software developer role.
    • Strong programming expertise in Python, PHP, Hack, and JavaScript.
    • Experience with SQL, database management, and object-oriented programming.
    • Solid understanding of network protocols, devices, and CI/CD tools.
    • Proven ability to solve problems creatively and effectively communicate in a team environment.

    Nice to Have:

    • Prior experience in networking and familiarity with cloud platforms.
    • Knowledge of deployment automation tools and best practices.

    View Job On WorkDay

  • Reference ID: R0009452

    Inventory Technician I

    Ireland Dublin, Ireland
    View Full Job Description

    What this Job Entails: 

    Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

    Scope: 

    • Follows established procedures on routine work

    • Requires detailed instructions 

    Your Daily Roles and Responsibilities:

    • Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

    • Ensure client users access to equipment in good working order

    • Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

    • Work cooperatively with on-site teammates, as assignment requires

    • Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

    • Deploy and recover laptop and desktop images

    • Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

    • Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

    • Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

    • Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

    • Timely responses to IT questions from client users employees

    • Manage occasionally demanding and stressed client users

    • Contribute to large scale global projects as needed

    • Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

    • Excellent client-facing written and verbal communications skills

    • Proficiency in English

    • Utilize excellent customer service skills and exceed customers’ expectations

    • Ability to work with a large team with minimal supervision

    • Capable of providing a timely and outstanding user experience

    • Ability to handle daily customer service demands

    • Present a professional and helpful demeanor to clients

    • Basic Inventory or IT knowledge

    • Ability to excel in a fast-paced sometimes stressful work environment

    • Ability to make sound decisions when faced with competing priorities

    • Results oriented and can identify the steps to be taken to achieve objectives

    Preferred Qualifications: 

    • Past business operations exposure

    • Some customer experience background or familiarity 

    Physical Demand & Work Environment:

    • Must be available on-site at shift hours, in conjunction with client’s working hours

    • Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Ability to work in “warehouse” environment that is sometimes

    • Must have the ability to communicate effectively

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    • Ability to handle varying degrees of noise, temperature and air quality

    • Able to handle frequent work interruptions

    • Ability to flexibly address work assignments and manage tasks

    • Self-motivated

    • Completion of job assignments without direct supervision

    • Completion of applications and assignments within the timeframes allowed

    • Extended work hours may include required weekends and evenings

    View Job On WorkDay

  • Reference ID: R0009450

    Project Coordinator I

    United Kingdom London, United Kingdom
    View Full Job Description

    What this Job Entails: 

    The Project Coordinator I will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

    Scope: 

    • Follows established procedures on routine work

    • Requires detailed instructions 

    Your Roles and Responsibilities:

    • Gather and maintain project requirement lists.

    • Provides weekly project updates including action item updates.

    • Schedules and coordinates project reviews and follows up on assigned actions.

    • Effectively and accurately communicate status to the project team.

    • Assist with maintaining and monitoring project plans, project schedules, work hours and expenditures.

    • Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

    • Takes part in organizing, attending and participating in stakeholder meetings.

    • Documents and follows up on important actions and decisions from meetings.

    • Collaborates with various regional teams responsible for project resources and ticket resolution.

    • Assists with daily monitoring of the ticketing system, reassigning tickets where required.

    • Produces regular reports as required.

    • Assists with identifying trends or recurring problems and escalates to management for resolution.

    • Assists with locating and defining new process improvement opportunities.

    • Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.

    • Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

    • Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

    • Familiarity with Microsoft Excel and Google Suite

    • Excellent Communication skills, both verbal and written

    • Proactive attitude and dependable

    • Excellent customer service skills

    • Ability to work both within a team and independently

    • Ability to multitask and prioritize workload

    • Ability to use good judgment, as well as problem-solving and decision making skills

    • Ability to maintain confidentiality and professional decorum

    Preferred Qualifications: 

    • Understanding or previous experience with ticketing systems and/or project management system
    • Understanding of or previous experience in a technology driven environment

    Physical Demand & Work Environment:

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    View Job On WorkDay

  • Reference ID: R0009465

    Network Provisioning Engineer II

    United Kingdom London, United Kingdom
    View Full Job Description

    What this Job Entails:

    The Network Provisioning Engineer II is the focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details.

    Scope: 

    • Applies company policies and procedures to resolve routine issues
    • Works on problems of limited scope
    • Receives detailed instructions

    Roles and Responsibilities:

    • Participate in implementation of various software services 
    • Assist team in reviewing ticket requirements, reserving router interface, assigning patch panel demarcation, designing path, track FOC and DLR, requesting patching between equipment, and ordering cross-connects
    • Help track milestones and proactively drive any activities that may jeopardize orders from completing on time
    • Provide thorough and timely status throughout the entire implementation life cycle in the tracking system; including communicating vendor provisioning/install lead times
    • Document service requests, escalate as needed, and provide timely and accurate updates
    • Aid in design, provision, and test of delivered services to ensure quality hand-off to internal customers
    • Expedite and escalate issues when necessary to ensure timely delivery of services
    • Help prioritize projects, manage and direct activities to deliver connectivity within project schedule
    • Communicate and collaborate with internal customers, stakeholders and network carriers
    • Assist with metrics development and operational reporting/reviews
    • Support planned systems maintenance activity while minimizing impact to services
    • Read and comprehend vendor specific requirements 
    • Deploy and support client global production network including edge, backbone, data center, and content delivery network infrastructure.
    • Provide Technical Leadership and guidance during deployment activities in the client data centers and POPs, including in the areas of facility power, cooling, rack layout and cable management, physical equipment installation, network equipment configuration, testing and handoff for production traffic.
    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience 
    • Builds stable working relationships internally
    • Follows standard practice and procedures when analyzing situations or data
    • Knowledge of cable throughput and transit distances
    • Understanding of telecommunications industry in a switched network provisioning environment
    • Understand basic telecommunications practices, terminologies, and interfaces 
    • Understanding of provisioning network bandwidth for IP transit, fiber, voice and wavelength services

    Preferred Qualifications: 

    • Network Certification
    • Various coding experience

    Physical Demand & Work Environment:

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing
    • Must have the ability to move from place to place within an office environment
    • Must be able to use a computer
    • Must have the ability to communicate effectively 
    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    View Job On WorkDay

  • Reference ID: R0009331

    Security Systems Operations II

    Ireland Dublin, Ireland
    View Full Job Description

    Summary

    The XOC (Cross Operations Center) is the first layer of defense responsible for quick detection and incident response using various monitoring and automation tools, conducting thorough investigation of alerts, classification and triage. 

    The XOC Analyst is responsible for delivering operations within the XOC across all  datacenter sites in the respective regions. XOC analysts are expected to respond to all alarms/alerts set in Data Center Infrastructure Management (DCIM), Server Automation Operations System (SAOS), CCTV, Access Control Systems (ACS), and other functions (EHS, Security, etc), providing deep understanding and intelligence of the criticality and impact of the incidents to the resolver groups.

    Scope of Work

    Incident & Problem Management

    • Investigate and respond to alerts, incident response (war room, remote bridges) and report, and on-going maintenance, tuning, and improvements of the detection signals

    • Respond to incidents and critical situations in a calm, problem-solving manner, and conduct in-depth investigation of alerts

    • Be the first layer of defense responsible for quick detection and incident response using various monitoring and automation tools, conduct thorough investigation of alerts, classification and triage.

    • Provide deep understanding and intelligence of the criticality and impact of the incidents to the resolver groups.

    • Ensure detailed records of alarm handling activities, including actions taken, resolutions in ticketing tools and file incident reports.

    • Be available to coordinate as an incident commander in event of an issue.

    • Support program managers and facilitate project deliverables, improve overall operational and engineering initiatives.

    • Conduct root cause analysis (RCA) to determine recurring problems to their source.

    • Employ in-depth questioning and analysis techniques such as five whys to determine the underlying cause of the incident or problem

    • Perform duties in compliance with SOP.

     

    Server, DCIM, Network and Traffic Alarms Operations

    • Continuously monitor alarm dashboards and systems.

    • Investigate and respond to alarms such as but not limited to Network, DC Environment, Server Health, Facility Security and Safety.

    • Identify and acknowledge incidents associated with alarms.

    • Assess incidents to determine their criticality and impact on operations.

    • Engage the resolver group who will be resolving the incident and escalate to higher tiers or management when necessary, following established escalation paths.

    • Maintain clear and concise communication with relevant teams, stakeholders, and incident responders/resolvers.

    • Documented procedures to resolve incidents promptly and effectively.

    • Ensure detailed records of alarm handling activities, including actions taken and resolutions in ticketing tools.

    • Perform duties in compliance with SOP.

     

    Threat Intelligence & Critical Event Management

    • Monitor Everbridge s Visual Command Center (VCC), International SOS e-mails, and other open source tools for real-time incidents impacting assets and travelers.

    • Monitor directed tools or queries for specific requests from stakeholders.

    • Notifications about violence, inclement weather, threats to life, property and assets etc.

    • Coordinate emergency response efforts, including liaising with law enforcement if needed.

    • Conduct research to verify the accuracy and relevance of the information through additionalsources.

    • Create heatmap of the affected area to highlight areas impacted by a specific event or series of events.

     

    Collaborate with other security and operational teams for a coordinated response. Implement incident containment and mitigation strategies. Document incident details, response actions, and lessons learned. Perform duties in compliance with SOP.

    Physical Security and Safety

    • Basic monitoring of Closed-Circuit Television (CCTV) systems and Access Control Systems(ACS).

    • Monitor safety alarms and communication channels for events such as but not limited to electrical incidents, fire & environmental hazards, equipment failure, chemical exposure, water leaks, that pose a risk to the safety of personnel or the data center infrastructure.

    • Conduct audits of camera footage to ensure proper functioning, video quality, and coverage of critical areas.

    • Respond to access control incidents and anomalies.

    • Report findings to the security and safety engineers, and relevant stakeholders promptly.

    • Perform duties in compliance with SOP.

    Badge Management

    • Perform badge enrolment and ensure that all requests go through proper approval process and to assess accuracy and completeness of request in compliance with SOP.

    • Access card programming due to access requests such as but not limited to new ortemporary access requests via email/ticket, off-boarding by revoking badge access.

    • Generating access logs reports.

    • Conduct access log audit.

    • Continuous Service Improvement

    • Identify areas of improvement within current service delivery processes.

    • Implement changes that lead to measurable enhancements in service quality, efficiency, and customer satisfaction.

    • Establish a culture of continuous improvement within the organization.

    • Establish mechanisms for ongoing feedback collection from customers and employees.

    • Integrate feedback into future continuous improvement efforts.

    Continuous Service Improvement

    • Identify areas of improvement within current service delivery processes.

    • Implement changes that lead to measurable enhancements in service quality, efficiency, and customer satisfaction.

    • Establish a culture of continuous improvement within the organization.

    • Establish mechanisms for ongoing feedback collection from customers and employees.

    • Integrate feedback into future continuous improvement efforts.

     

    Qualifications

    • 2 years+ experience in command center, service center, or similar 24x7 operations center environment

    • Ability to quickly triage multiple incidents and assign the right priority based on risk and confidence levels

    • Knowledge of technical elements associated with systems such as IP Networks, DC Environment and Server Health.

    • Outstanding verbal and written communication skills required, work with minimal direction, meeting goals, attention to details and an eye for continuous improvements

    • Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.

    • Basic working knowledge of data protection policies such as GDPR and the need to keep sensitive information secure.

    • This is an on-site role.

    Willingness to work flexible schedules/shifts/areas, including weekends and holidays.

     

    Works well under pressure and within time/budget constraints to solve problems and complete deliverables.

    View Job On WorkDay

  • Reference ID: R0009325

    Data Center Security Systems Specialist II

    United States of America Leesburg, VA
    View Full Job Description

    Responsibilities:

    Access Control and CCTV Installation: 

    • Lead the installation and configuration of access control and CCTV systems.

    • Ensure proper integration of access control and CCTV components for seamless  functionality. 

    • Troubleshoot and resolve technical issues during installation. 

    Service and Maintenance: 

    • Conduct routine maintenance checks on access control and CCTV systems.

    • Respond promptly to service requests and provide timely resolution to technical  issues. 

    • Implement preventive measures to avoid system downtime. 

    Data Center Environment: 

    • Apply knowledge and experience in working within a data center environment.

    Familiarity with data center protocols and security measures is highly desirable.

    • Ensure compliance with data center policies and procedures. 

    Documentation: 

    • Maintain accurate and detailed records of all installation and service activities.

    • Generate comprehensive reports and maintain internal documentation purposes. 

    Required Skills & Qualifications: 

    Education: 

    • Minimum of a technical diploma or relevant certification in electronics,  information technology, or a related field. 

    Experience: 

    • Proven experience as a lead technician or service technician in access control and  CCTV systems. 

    • Demonstrated expertise in troubleshooting and problem-solving. 

    • Mid-Level role, 3-5 years related experience is preferred 

    Technical Skills: 

    • Proficient in the installation and configuration of access control and CCTV  systems. 

    • Knowledge of network infrastructure, networking protocols and data  communication in a data center environment. 

    • Basic scripting knowledge is a plus (Powershell, Bash) 

    Leadership Skills: 

    • Ability to lead and mentor a team of technicians.

    • Strong communication skills for effective collaboration with internal teams and  clients. 

    • Ability to work independently and collaboratively in a team. 

    Problem-solving: 

    • Analytical mindset with the ability to identify and resolve complex technical  issues. 

    • Proactive approach to troubleshooting and system optimization. 

    Flexibility: 

    • Adaptability to changing project requirements and schedules. 

    • Willingness to work outside regular business hours when necessary.

    Salary Range

    $36,242.12 - $57,224.40 USD (Salary)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009362

    Program Manager II

    Mexico Remote, Mexico
    View Full Job Description

    What this Job Entails: 

    The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

    Scope: 

    • Applies company policies and procedures to resolve a variety of issues

    • Works on problems of moderate scope

    • Receives general instructions on routine work and detailed instructions on new projects

    Your Roles and Responsibilities:

    • Manages multiple, cross-functional and technical projects. 

    • Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

    • Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

    • Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

    • Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

    • Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

    • Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

    • Participate in internal process improvements; remove gaps, across multiple teams and functions. 

    • Ensure risks are accounted for and provide risk mitigation strategies. 

    • Be a point of contact for vendor partners and internal stakeholders. 

    • Coordinate and assist with regularly scheduled meetings with core teams. 

    • Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

    Required Qualifications/Skills:

    • Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

    • Builds productive internal and external working relationships

    • Exercises judgment within defined procedures and practices to determine appropriate action

    • Understanding of project management teams, resolving conflict, and meeting schedule timelines

    • Excellent communication skills (verbal, written, documentation)

    • Ability to work on multiple projects and assignments concurrently

    • Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

    • Experience creating spreadsheets, presentation material, and project/process documentation

    • Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

    • Ability to collaborate with stakeholders and communicate project updates to client executives. 

    Preferred Qualifications: 

    • Various certifications

    • Change management knowledge 

    • Familiarity with various project management methodologies 

    Physical Demand & Work Environment:

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    View Job On WorkDay

  • Reference ID: R0009369

    Data Analyst II

    Mexico Mexico City, Mexico
    View Full Job Description

    What this Job Entails:

    We are looking for a Data Analyst II to join our growing team of analytics experts. The hire will be responsible for statistical modeling, and analysis of structured and unstructured datasets to develop metrics, reports, and visualizations of trends and patterns. The Data Analyst identifies and captures data from internal and external sources. The Data Analyst will ensure consistency throughout ongoing projects. 

    Scope: 

    • Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

    • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

    Your Roles and Responsibilities:

    • Create data visualizations 

    • Troubleshoot and test database technical issues with development team

    • Create monthly Excel and Google Sheets files from database

    • Independently analyze data sets to identify opportunities for increased accuracy and efficiency

    • Perform quality assurance on data to determine potential data gaps

    • Handle data-related technical issues and support data infrastructure needs

    • Assemble large, complex data sets that meet functional / non-functional business 

    • Work with data and analytics experts to strive for greater functionality in our data systems.

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

    • Builds productive internal and external working relationships

    • Exercises judgment within defined procedures and practices to determine appropriate action

    • SQL skills; including creating and modifying macros, as well as creating dashboards using SQL coding

    • Excellent written communication skills 

    • High level of attention to detail

    • Advanced Excel skills to include; formulas, functions, pivot tables, lookup and reference formulas (i.e. vlookups), statistical formulas (countifs, sumifs), macros (ability to create new and edit existing), conditional formatting, importing data, creating graphs/charts, etc. 

    • Ability to independently analyze large amounts of data; including the ability to identify, analyze, and interpret trends, gaps, patterns in complex data sets

    Preferred Qualifications: 

    • Experience using Google PLX Dashboards

    Physical Demand & Work Environment:

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    View Job On WorkDay

  • Reference ID: R0009371

    Project & Program Management II

    Mexico Remote, Mexico
    View Full Job Description

    What this Job Entails: 

    The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

    Scope: 

    • Applies company policies and procedures to resolve a variety of issues

    • Works on problems of moderate scope

    • Receives general instructions on routine work and detailed instructions on new projects

    Your Roles and Responsibilities:

    • Manages multiple, cross-functional and technical projects. 

    • Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

    • Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

    • Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

    • Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

    • Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

    • Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

    • Participate in internal process improvements; remove gaps, across multiple teams and functions. 

    • Ensure risks are accounted for and provide risk mitigation strategies. 

    • Be a point of contact for vendor partners and internal stakeholders. 

    • Coordinate and assist with regularly scheduled meetings with core teams. 

    • Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

    Required Qualifications/Skills:

    • Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

    • Builds productive internal and external working relationships

    • Exercises judgment within defined procedures and practices to determine appropriate action

    • Understanding of project management teams, resolving conflict, and meeting schedule timelines

    • Excellent communication skills (verbal, written, documentation)

    • Ability to work on multiple projects and assignments concurrently

    • Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

    • Experience creating spreadsheets, presentation material, and project/process documentation

    • Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

    • Ability to collaborate with stakeholders and communicate project updates to client executives. 

    Preferred Qualifications: 

    • Various certifications

    • Change management knowledge 

    • Familiarity with various project management methodologies 

    Physical Demand & Work Environment:

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    View Job On WorkDay

  • Reference ID: R0009338

    Network Provisioning Engineer I

    United States of America San Jose, CA
    View Full Job Description

    Network Provisioning Engineer I

    Our Network Provisioning Engineer I is the focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details.

    Scope: 

    • Applies company policies and procedures to resolve routine issues

    • Works on problems of limited scope

    • Receives detailed instructions

    Roles and Responsibilities:

    • Participate in implementation of various software services 

    • Assist team in reviewing ticket requirements, reserving router interface, assigning patch panel demarcation, designing path, track FOC and DLR, requesting patching between equipment, and ordering cross-connects

    • Help track milestones and proactively drive any activities that may jeopardize orders from completing on time

    • Provide thorough and timely status throughout the entire implementation life cycle in the tracking system; including communicating vendor provisioning/install lead times

    • Document service requests, escalate as needed, and provide timely and accurate updates

    • Aid in design, provision, and test of delivered services to ensure quality hand-off to internal customers

    • Expedite and escalate issues when necessary to ensure timely delivery of services

    • Help prioritize projects, manage and direct activities to deliver connectivity within project schedule

    • Communicate and collaborate with internal customers, stakeholders and network carriers

    • Assist with metrics development and operational reporting/reviews

    • Support planned systems maintenance activity while minimizing impact to services

    • Read and comprehend vendor specific requirements 

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience 

    • Builds stable working relationships internally

    • Follows standard practice and procedures when analyzing situations or data

    • Knowledge of cable throughput and transit distances

    • Understanding of telecommunications industry in a switched network provisioning environment

    • Understand basic telecommunications practices, terminologies, and interfaces 

    • Familiarity with DS1, DS3, and DS0’s circuits

    • Knowledge of Access Server Request (ASR) to local carriers

    • Understanding of provisioning network bandwidth for IP transit, fiber, voice and wavelength services

    Preferred Qualifications: 

    • Networking Knowledge: Strong understanding of networking principles, protocols, and technologies such as TCP/IP, VLANs, routing protocols (OSPF, BGP), switching technologies, etc.

    • Experience with Network Equipment: Hands-on experience with network equipment such as routers, switches, firewalls, load balancers, etc. Experience with different vendors (Cisco, Juniper, etc.) is a plus.

    • Deployment Experience: Demonstrated experience in deploying network equipment, managing equipment installs, configuring devices, and ensuring proper functionality.

    • Troubleshooting Skills: Ability to troubleshoot network issues efficiently, diagnose problems, and implement solutions in a timely manner.

    • Project Management Skills: Capability to manage projects related to network provisioning, including planning, scheduling, resource management, and documentation.

    • Communication Skills: Excellent communication skills to interact with team members, clients, and vendors effectively.

    Certifications: While not always mandatory, certifications can be beneficial to demonstrate expertise. Some relevant certifications include:

    • Cisco Certified Network Associate (CCNA)

    • Cisco Certified Network Professional (CCNP)

    • Juniper Networks Certified Internet Associate (JNCIA)

    • Juniper Networks Certified Internet Professional (JNCIP)

    • CompTIA Network+ Project Management Professional (PMP)

    Physical Demand & Work Environment:

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    Salary Range

    $39,051.08 - $61,659.60 USD (Salary)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009293

    Program Manager II

    Mexico Remote, Mexico
    View Full Job Description

    What this Job Entails: 

    The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

    Scope: 

    • Applies company policies and procedures to resolve a variety of issues

    • Works on problems of moderate scope

    • Receives general instructions on routine work and detailed instructions on new projects

    Your Roles and Responsibilities:

    • Manages multiple, cross-functional and technical projects. 

    • Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

    • Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

    • Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

    • Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

    • Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

    • Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

    • Participate in internal process improvements; remove gaps, across multiple teams and functions. 

    • Ensure risks are accounted for and provide risk mitigation strategies. 

    • Be a point of contact for vendor partners and internal stakeholders. 

    • Coordinate and assist with regularly scheduled meetings with core teams. 

    • Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

    Required Qualifications/Skills:

    • Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

    • Builds productive internal and external working relationships

    • Exercises judgment within defined procedures and practices to determine appropriate action

    • Understanding of project management teams, resolving conflict, and meeting schedule timelines

    • Excellent communication skills (verbal, written, documentation)

    • Ability to work on multiple projects and assignments concurrently

    • Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

    • Experience creating spreadsheets, presentation material, and project/process documentation

    • Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

    • Ability to collaborate with stakeholders and communicate project updates to client executives. 

    Preferred Qualifications: 

    • Various certifications

    • Change management knowledge 

    • Familiarity with various project management methodologies 

    Physical Demand & Work Environment:

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    View Job On WorkDay

  • Reference ID: R0009326

    Integrated Security and Systems Administrator II

    United States of America Leesburg, VA
    View Full Job Description

    Overview:

    We are seeking a dynamic and proactive Security and Systems Analyst to join our team at  Datacenter. This role is crucial for maintaining the security and integrity of our operations, with a focus on both physical security (30%) and system monitoring functions (70%). The ideal candidate will be adept at responding to incidents, conducting thorough investigations, and playing a key role in the continuous improvement of our security measures.

    Key Responsibilities:

    • Act as the first layer of defense in our security operations, focusing on quick detection, incident response, and thorough investigation of alerts.

    • Serve as the primary point of contact for all site-specific alerts and issues, taking command in the event of security incidents.

    • Develop and implement strategies to enhance electronic surveillance and access control systems.

    • Support program managers by facilitating security project deliverables and contributing to overall operational security and engineering initiatives.

    • Prepare detailed incident reports, outlining analysis methodologies and results.

    Basic Qualifications:

    • Minimum of 2 years' experience in a command center, service center, or similar 24x7 operations center environment.

    • Proficient in triaging multiple incidents, with the ability to prioritize based on risk and confidence levels.

    • High proficiency in IT applications, with fast and accurate keyboard skills (minimum 25wpm).

    • Basic understanding of technical elements related to security systems, including IP networks, servers, LAN/WAN.

    • Excellent verbal and written communication skills, with the ability to work independently, meet goals, and maintain attention to detail.

    • Demonstrated ability to interact effectively at all levels within the organization, including with clients, while being a collaborative team player.

    • Basic knowledge of data protection policies, such as GDPR, and the importance of securing sensitive information.

    Preferred Qualifications:

    • Ability to work well under pressure, within time and budget constraints, to solve problems and complete security deliverables.

    • Experience with security systems such as Lenel, Avigilon, SOAR, SAOS, Grafana, and familiarity with Genetec, AMAG, Software House, Hirsch, S2, and other ACS, VMS, IDS, and CCTV systems is highly desirable.

    • Relevant working knowledge or certifications in the aforementioned systems will be considered a plus.

    Salary Range

    $57,147.44 - $90,232.80 USD (Salary)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009320

    Security Systems Operations II

    United States of America Leesburg, VA
    View Full Job Description

    Responsibilities 

    • The SOC Analyst is responsible for delivering operations within the SOC (Service  Operations Center) across all datacenter sites in the respective regions. SOC  analysts are expected to respond to all security, safety, and facilities issues notified via  various means such as alarms/alerts set in SAOS, DCIM, Grafana, SOAR, Avigilon and  other functions (EHS, Security, etc) 

    • Investigating and responding to alerts and active attacks, user security related  questions/reports, incident response (war room, remote bridges) and report, and on-going  maintenance, tuning, and improvements of the detection signals 

    • Respond to incidents and critical situations in a calm, problem-solving manner, and  conduct in-depth investigation of alerts 

    • First layer of defense - responsible for quick detection and incident response using  various monitoring and automation tools, conduct thorough investigation of alerts,  classification and triage 

    • Prepares incident reports of analysis methodology and results 

    • Point of contact for all site specific alerts and issues, incident commander in event of an  issue 

    • Develop strategies for improving electronic surveillance and access control systems

    • Support program managers and facilitate security project deliverables, improve overall  operational security and engineering initiatives 

    Basic Qualifications 

    • 2 years+ experience in command center, service center, or similar 24x7 operations center  environment 

    • Ability to quickly triage multiple incidents and assign the right priority based on risk and  confidence levels 

    • High proficiency in using IT applications, data entry and retrieval, and keyboard skills to  a speed of at least 25wpm with attention to detail and high degree of accuracy

    • Basic knowledge of some technical elements associated with security systems such as IP  networks, servers, LAN/WAN 

    • Outstanding verbal and written communication skills required, work with minimal  direction, meeting goals, attention to details and an eye for continuous improvements

    • Ability to successfully interact at all levels of the organization, including with clients,  while functioning as a team player required 

    • Basic working knowledge of data protection policies such as GDPR and the need to keep  sensitive information secure 

    • SOC Analyst is expected to work at datacenter site, this is an on-site role

    • Willingness to work flexible schedules/shifts/areas, including weekends, nights, and  holidays

    Preferred Qualifications 

    • Works well under pressure and within time/budget constraints to solve problems and  complete security deliverables 

    • Experience with Lenel, Avigilon, SOAR, SAOS, Grafana, systems is a plus 

    • Working knowledge and/or certifications in: Genetec, AMAG, Software House, Hirsch,  S2 and other ACS, VMS, IDS and CCTV system is a plus

    Salary Range

    $36,242.12 - $57,224.40 USD (Salary)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009099

    AV Installation Technician III

    United States of America San Francisco, CA
    View Full Job Description

    AV Installation Technician III

    The AV Installation Technician III will join our expanding team onsite working with our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Installation Technician III will install audiovisual equipment in corporate AV/VC, broadcast, and event space environments. Technical responsibilities include ability to follow directions, basic knowledge of hand and power tools, general construction knowledge and ability to learn from others. Traveling to various client offices on occasion is required. 

    Scope: 

    • Works on complex assignments requiring a high degree of initiative

    • Requires minimal oversight and is proactive. Is a team leader.

    Your Roles and Responsibilities:

    • Lead installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.

    • Perform installation of structured cabling to include pulling, terminating and testing cat5e/6/6a, Digital Video, SDI, HDMI, DVI, DP, and audio cables.

    • Ensure that SLAs and daily deliverables are met including ticket updates

    • Upload control programs to control processors and work with remote teams to program control systems.

    • Manage inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.

    • Follow all policies, standards or safety guidelines required by client

    • Lead problem solving and troubleshooting of any issue that may arise during an installation.

    • Lead teams and provide mentorship to level I and II technicians

    • Perform equipment setups, breakdowns and troubleshoot issues during events.

    • Perform all necessary pre-event checks as required.

    • Liaise with cross-functional teams and internal users before and during events.

    • Interface with end users and vendors to address requests and requirements.

    • Identify and solve issues that impact client conference rooms.

    • Read and interpret system schematics and architectural plans

    • Communicate daily job site status to the project manager

    • Track, manage, and secure all associated equipment and tools on jobsite

    • Test point to point cabling and functionality of systems

    • Communicate and coordinate with other trades on site

    • Support project manager with site supervision of install team

    • act as customer liaison on site per project scope and directives 

    • Mentor others on the team. 

    • Create, track, and complete a project punchlist

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

    Required Qualifications/Skills:

    • High school diploma or general education degree (GED) and/or 5+ years experience minimum of audiovisual installation experience required

    • OSHA 30-hour Construction Course

    • Manages multiple tasks and deadlines

    • Networks with key contacts outside own area of expertise

    • Determines methods and procedures on new assignments and may coordinate activities of other personnel

    • AVIXA CTS, CTS-I and or CTS-D

    • Ability to think and work independently

    • Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment

    • Excellent written and oral communication skills and strong customer service skills

    • Understanding of reading/understanding architecture, electrical, structural & AV systems drawings

    • Ability to work day, evening or weekend shifts and travel to support a distant event if required

    • Must have valid driver’s license and safe driving record

    Preferred Qualifications: 

    • Various certifications 

    Physical Demand & Work Environment:

    • Must be able to sit, stand, stoop and bend for extended periods of time
    • Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment
    • Must have ability to climb ladder, scaffolding or transported by lifts
    • Must have the ability to drive/operate a vehicle in a safe manner
    • Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds
    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing
    • Must have the ability to move from place to place within an office environment
    • Must be able to use a computer
    • Must have the ability to communicate effectively 

    Salary Range

    $29.23 - $46.15 USD (Hourly)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009255

    Network Operations Engineer III

    Singapore Singapore, Singapore
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    What this Job Entails: 

    The Network Operations Engineer III is a network and server support engineer for CDN cluster environments. This position requires the ability to work independently with a high level of accuracy and attention to detail.

    Scope: 

    • Resolves a wide range of issues in creative ways

    • Seasoned, experienced professional with a full understanding of their specialty

    • Works on problems of a diverse scope 

    • Receives little instruction on day to day work, general instruction on new assignments

    Your Roles and Responsibilities:

    • Independently handle global production content delivery network deployments

    • Handle production and corporate network and internet peering strategies

    • Manage server hardware technologies relative to content delivery performance and capacity

    • Day-to-day activities involve working on multiple vendor servers and various software and hardware issues

    • Handle traffic and any other queries raised by ISP/partners

    • Manage switches for any incidents such as input errors, CRC, RMA etc. 

    • Work with ISP/vendors on fixing any issues related to network 

    • Participate in 24/7 support with other teams across the globe. Some weekend work may be required. 

    • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

    Required Qualifications/Skills:

    • Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

    • Networks with senior internal and external personnel in own area of expertise

    • Demonstrates good judgment in selecting methods and techniques for obtaining solutions

    • Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies

    • Understanding of preparing root cause analysis for any network and server outages Programming and scripting capabilities 

    • Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world

    Preferred Qualifications: 

    • Experience working in a multi-vendor network environment. 

    • Network certifications, including server level certifications 

    Physical Demand & Work Environment:

    • Must have the ability to perform office-related tasks which may include prolonged sitting or standing

    • Must have the ability to move from place to place within an office environment

    • Must be able to use a computer

    • Must have the ability to communicate effectively 

    • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

    View Job On WorkDay

  • Reference ID: R0009158

    SAP CPI Integration Architect/Sr Developer

    United States of America Atlanta, GA
    View Full Job Description

    Location – USA (Atlanta preferred)

    Job Summary

    We are seeking an experienced Integration Architect/Sr Developer with a minimum of 8 to 12 years of expertise in designing and implementing complex SAP integration solutions utilizing SAP CPI/CPO Integration suite. The ideal candidate should possess a deep understanding of SAP CPI tech stack and architecture, with a strong emphasis on cloud-based integration platform hosting. This resource will be responsible for designing, developing, and maintaining SAP CPI platform and interfaces that enable seamless data exchange between various systems and applications, with a primary focus on SAP integrations.

    Key Responsibilities:

    • Develop and implement integration strategies and architectures that align with the organization's business objectives and digital transformation initiatives.

    • Collaborate with cross-functional teams to understand business requirements and define integration solutions that meet those requirements.

    • Design, architect and develop complex SAP integrations , considering scalability, security, and performance for Astreya’s clients.

    • Develop POCs using SAP CPI integration platform to add new capabilities to the Astreya’s integration practice.

    • Create detailed integration architecture and design documents, including data flow diagrams, sequence diagrams, and technical specifications.

    • Lead and guide development teams in the implementation of integration solutions, ensuring best practices and standards are followed.

    • Troubleshoot and resolve integration issues, identifying and implementing corrective actions as needed.

    • Stay up to date with the latest integration trends, best practices, and emerging technologies, especially in the cloud integration space.

    • Collaborate with the infrastructure and security teams to ensure integration solutions are secure and compliant with data protection regulations.

    • Provide technical leadership and mentorship to junior integration team members.

    • Work with Astreya US leadership team to drive new business opportunities and grow the Integration practice.

    Qualifications/Skills:

    • Bachelor's or Master’s degree in computer science, Information Technology, or a related field.

    • Proven experience as an Integration Architect/Lead Developer with a minimum of 8 to 12 years in designing, developing, and implementing integration solutions using SAP CPI/PI/PO platforms.

    • At least 2 years of experience in SAP BTP ( API Management and Cloud Platform Integration).

    • Deep knowledge of integration patterns, API management, message queuing, and other integration technologies.

    • Experience in SAP CPI, SAP BTP, SAP PI/PO projects.

    • Strong knowledge of SAP CPI Monitoring, Application Admin activities. 

    • Strong knowledge of SAP CPI Design Best practices, Error Handling Mechanism, SAP-PI/PO Architecture

    • Proficiency in programming languages such as Groovy, Python or Java.

    • Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex integration issues.

    • Excellent communication and interpersonal skills, with the ability to work effectively in cross-functional teams.

    • Relevant SAP CPI certifications are a plus.

    Salary Range

    $121,600.00 - $192,000.00 USD (Salary)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay

  • Reference ID: R0009161

    Technical Project Manager

    United States of America Remote, TX
    View Full Job Description

    Technical Project Manager - Network Planning

    Work Location: USA Remote

    We’re a leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations that are building next generation cloud infrastucture with fast-moving teams. Here you will have the creative autonomy to help scale the most advanced infrastructure in the cloud. You will utilize a wide variety of new tools and technologies to improve delivery of complex infrastructure platforms.

    In this role, you will support the strategic acquisition and deployment of network elements for infrastructure site planning. You will be responsible for planning, designing, and procuring the network assets that drive the infrastructure to meet customer demand. The project moves at a rapid pace and hyper scale, so you will be building the network for not only today but for the future.

    Responsibilities:

    • Manage and oversee the successful delivery and management of critical infrastructure initiatives on the customer’s strategic roadmap related to network planning and delivery. 

    • Support the effective engagement across Engineering teams for successful delivery of network and data center capacity across concurrent builds.

    • Influence, activate, and orchestrate across Engineering teams to build alignment and drive results.

    • Provide program and project management expertise to complex data center network initiatives, understanding interdependencies between workstreams for data center design, build, and deployment activities.

    • Identify and schedule project deliverables, milestones, and ensure that project goals are in line with customer objectives. 

    • Seek opportunities to bring about ongoing improvement and simplification in processes leading to improved efficiency and effectiveness.

    • Track and manage priorities and committed actions to drive progress and provide actionable insights.

    • Preparation and presentation of data center infrastructure build summaries to the project team.

    • Drive planning from signal to add, augment, decommission data center network routes and use existing design standards to validate network design, space, power, routing, portmap builds, and final delivery.

    • Utilize networking knowledge to fulfill custom network design configurations, bill of materials, and they have a team that will confirm they selected the right space and power moving forward

    Qualifications: 

    • 5+ years of technical infrastructure management experience

    • Experience managing project workstreams for data center construction, infrastructure builds and network augmentations.

    • Knowledge of best practices and emerging technologies, related to infrastructure within data center facilities.

    • Program/project management certifications or qualifications with proven ability to deliver complex programs.

    • Proven ability to create effective relationships, listen, influence, and collaborate at all organizational levels and across global teams.

    • Ability to inspire confidence in senior leaders and motivate team members.

    • Excellent communication skills including high quality written communications and the ability to articulate complex information in a simple way.

    • Program Management degree or certification or equivalent work experience in the infrastructure or hyper scaling industry.

    • Subject matter expertise in the telecommunications space, physical network infrastructure, optical technologies, network engineering, and provisioning.

    Salary Range

    $105,260.00 - $166,200.00 USD (Salary)
    • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
    • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

    Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

    • Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

    • Dental provided through Cigna (DPPO & DHMO options)

    • Nationwide Vision provided through VSP

    • Flexible Spending Account for Health & Dependent Care

    • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

    • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

    • Corporate Wellness Program

    • Employee Assistance Program

    • Wellness Days

    • 401k Plan

    • Basic Life, Accidental Life, Supplemental Life Insurance

    • Short Term & Long Term Disability

    • Critical Illness, Critical Hospital, and Voluntary Accident Insurance

    • Tuition Reimbursement (available 6 months after start date, capped)

    • Paid Time Off (accrued and prorated, maximum of 120 hours annually)

    • Paid Holidays

    • Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

    View Job On WorkDay