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What this Job Entails:

The Network Provisioning Engineer II is the focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details.

Scope: 

• Applies company policies and procedures to resolve routine issues
• Works on problems of limited scope
• Receives detailed instructions

Roles and Responsibilities:

• Participate in implementation of various software services 
• Assist team in reviewing ticket requirements, reserving router interface, assigning patch panel demarcation, designing path, track FOC and DLR, requesting patching between equipment, and ordering cross-connects
• Help track milestones and proactively drive any activities that may jeopardize orders from completing on time
• Provide thorough and timely status throughout the entire implementation life cycle in the tracking system; including communicating vendor provisioning/install lead times
• Document service requests, escalate as needed, and provide timely and accurate updates
• Aid in design, provision, and test of delivered services to ensure quality hand-off to internal customers
• Expedite and escalate issues when necessary to ensure timely delivery of services
• Help prioritize projects, manage and direct activities to deliver connectivity within project schedule
• Communicate and collaborate with internal customers, stakeholders and network carriers
• Assist with metrics development and operational reporting/reviews
• Support planned systems maintenance activity while minimizing impact to services
• Read and comprehend vendor specific requirements 
• Deploy and support client global production network including edge, backbone, data center, and content delivery network infrastructure.
• Provide Technical Leadership and guidance during deployment activities in the client data centers and POPs, including in the areas of facility power, cooling, rack layout and cable management, physical equipment installation, network equipment configuration, testing and handoff for production traffic.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience 
• Builds stable working relationships internally
• Follows standard practice and procedures when analyzing situations or data
• Knowledge of cable throughput and transit distances
• Understanding of telecommunications industry in a switched network provisioning environment
• Understand basic telecommunications practices, terminologies, and interfaces 
• Understanding of provisioning network bandwidth for IP transit, fiber, voice and wavelength services

Preferred Qualifications: 

• Network Certification
• Various coding experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively 
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The Service Desk Specialist II will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.

• Maintain equipment inventory, including processing RMAs and ordering new equipment.

• Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.

• Participates in monitoring, updating and maintaining tickets in a defined ticketing system. 

• Responds to tickets, contacts users and plans workload. 

• Update, track and escalate the ticket to appropriate levels/group for resolution as required. 

• Sign off on closed tickets with the user to include follow up specifically to the end user.

• Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.

• Engage in support of access to corporate network/wireless and applications both on the network as well as over VPN.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Ability to work independently with minimal supervision

• Excellent coordination skills and a team player

• Ability to identify issues and escalate as needed

• Excellent written and oral communication skills

• Strong interpersonal and customer service skills

• Knowledgeable about hardware, software, and network troubleshooting  

• Understanding of software application use and installation

• Ability to resolve technical issues under pressure

Preferred Qualifications: 

• MacOS/iOS troubleshooting experience in a corporate setting

• Windows OS troubleshooting experience in a corporate setting

• Mac and PC hardware troubleshooting

• GSuite expertise (specifically admin expertise) or M365

• Understanding of Active Directory and Google Groups

• Familiarity with Jira or related ticketing system

• Professionalism & punctuality

• Experience in a customer facing role within a corporate environment

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails:

The Project & Program Management I role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects  involve networks, circuits, cabling, AV,  Wifi implementation,and deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity.

Scope:

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Roles and Responsibilities:

• Manages multiple, cross-functional and technical projects.

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.

• Responsible for managing/tracking program milestones, timeline, and overall deliverables.

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.

• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management.

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.

• Participate in internal process improvements; remove gaps, across multiple teams and functions.

• Ensure risks are accounted for and provide risk mitigation strategies.

• Be a point of contact for vendor partners and internal stakeholders.

• Coordinate and assist with regularly scheduled meetings with core teams.

• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 1 to 3 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• Experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Ability to collaborate with stakeholders and communicate project updates to client executives

• Proficient in RACI methodology

• Experienced in using Jira for project management

• Skilled in using ServiceNow (SNOW) for workflow management

• Familiar with Workforce management tools

• Experienced in managing projects involving networks, circuits, cabling, AV, and Wifi implementation, upgrades, and deployment

Preferred Qualifications:

• Various certifications

• Change management knowledge

• Familiarity with various project management methodologies

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

In this role, you will support the delivery, test, and turn-up of terrestrial network links globally. You will be responsible for working with fiber vendor partners on the scheduling of circuit delivery to meet internal milestones. You will review fiber test results and turn-over packages to ensure compliance with our network standards. You will report and escalate delivery issues as they arise to ensure downstream teams are aware of any changes to delivery dates. You will ensure network inventory is updated to accurately capture circuit data and circuit acceptance dates.

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Highly technical and analytical.

• Ability to work effectively across internal and external organizations.

• An effective multi-tasker who navigates a fast-paced, deadline-driven environment with grace and efficiency.

• Excellent at creating and maintaining working relationships across all levels and disciplines, receptive to feedback and input from others, and quick to apply changes.

• Work with internal subject matter experts to gather information, synthesize business and technical concepts, build strategic business metrics, and write original content that drives decision-making at the highest levels of the organization.

• Work with global telecom vendors to deliver circuits per plan

• Manage delivery of ordered circuits to meet plan time frames

• Develop and maintain long-term vendor relationships globally

• Provide supporting data for vendor management score cards

• Participate and support periodic services reviews with key vendors

• Maintain circuit inventory and reporting mechanisms Willing to travel 10% of the time

Required Qualifications/Skills:

• 3+ years of experience with ordering, delivery, and vendor management in the telecommunications industry

• Program Management degree or certification or equivalent work experience in the infrastructure or hyper scaling industry.

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Experience working with project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• In-depth experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Proven ability to collaborate with stakeholders and communicate project updates to client executives.

• Familiarity with various project management methodologies 

Preferred Qualifications: 

• Various certifications

• Change management knowledge 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

*Remote position in the United States*

What this Job Entails: 

In this role, you will support the delivery, test, and turn-up of terrestrial network links globally. You will be responsible for working with fiber vendor partners on the scheduling of circuit delivery to meet internal milestones. You will review fiber test results and turn-over packages to ensure compliance with our network standards. You will report and escalate delivery issues as they arise to ensure downstream teams are aware of any changes to delivery dates. You will ensure network inventory is updated to accurately capture circuit data and circuit acceptance dates.

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Highly technical and analytical.

• Ability to work effectively across internal and external organizations.

• An effective multi-tasker who navigates a fast-paced, deadline-driven environment with grace and efficiency.

• Excellent at creating and maintaining working relationships across all levels and disciplines, receptive to feedback and input from others, and quick to apply changes.

• Work with internal subject matter experts to gather information, synthesize business and technical concepts, build strategic business metrics, and write original content that drives decision-making at the highest levels of the organization.

• Work with global telecom vendors to deliver circuits per plan

• Manage delivery of ordered circuits to meet plan time frames

• Develop and maintain long-term vendor relationships globally

• Provide supporting data for vendor management score cards

• Participate and support periodic services reviews with key vendors

• Maintain circuit inventory and reporting mechanisms Willing to travel 10% of the time

Required Qualifications/Skills:

• 3+ years of experience with ordering, delivery, and vendor management in the telecommunications industry

• • Program Management degree or certification or equivalent work experience in the infrastructure or hyper scaling industry

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Experience working with project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• In-depth experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Proven ability to collaborate with stakeholders and communicate project updates to client executives.

• Familiarity with various project management methodologies 

Preferred Qualifications: 

• Various certifications

• Change management knowledge 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Summary

The XOC (Cross Operations Center) is the first layer of defense responsible for quick detection and incident response using various monitoring and automation tools, conducting thorough investigation of alerts, classification and triage. 

The XOC Analyst is responsible for delivering operations within the XOC across all  datacenter sites in the respective regions. XOC analysts are expected to respond to all alarms/alerts set in Data Center Infrastructure Management (DCIM), Server Automation Operations System (SAOS), CCTV, Access Control Systems (ACS), and other functions (EHS, Security, etc), providing deep understanding and intelligence of the criticality and impact of the incidents to the resolver groups.

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What this Job Entails: 

The Project & Program Management III role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Manages multiple, complex, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Drive the project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Responsible for internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Primary project point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Evaluate post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Experience working with project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• In-depth experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Proven ability to collaborate with stakeholders and communicate project updates to client executives.

• Familiarity with various project management methodologies 

Preferred Qualifications: 

• Various certifications

• Change management knowledge 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

The Project & Program Management III role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Manages multiple, complex, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Drive the project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Responsible for internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Primary project point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Evaluate post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Experience working with project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• In-depth experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Proven ability to collaborate with stakeholders and communicate project updates to client executives.

• Familiarity with various project management methodologies 

Preferred Qualifications: 

• Various certifications

• Change management knowledge 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Full Time/Temporary Client Onsite

Travel Required

What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Handle inventory and asset management, conference room preventative maintenance, and e-recycling

• Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction

• Help to ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Utilize Inventory Data management software to maintain inventory accuracy and workflow

• Contribute to large scale global projects as needed

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2 to 4 years’ related experience and/or training; or equivalent combination of education and experience

• Exercises judgment within defined procedures and practices to determine appropriate action

• Excellent written and verbal communications skills

• Ability to work in a large team with minimal supervision

• Capable of providing an outstanding user experience

• Basic Inventory or IT knowledge

• Ability to excel in a fast paced work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

• Travel to Toronto, Pennsylvania and New York City 

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

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What this Job Entails:

The AV Technician I will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician I will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. 

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.

• Help perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.

• Ensure that SLAs and daily deliverables are met including ticket updates

• Upload Crestron control programs to control processors and work with remote program team on control system certification.

• Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.

• Follow all policies, standards or safety guidelines that client requires

• Assist with problem solving and troubleshooting of any issue that may arise during an installation.

• Perform equipment setups, breakdowns and troubleshoot issues during events.

• Perform all necessary pre-event checks as required.

• Help liaise with cross-functional teams and internal users before and during events.

• Interface with end users and vendors to address requests and requirements.

• Assist in identifying and solving issues that impact client conference rooms.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• Ability to think and work independently

• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment

• Excellent written and oral communication skills and strong customer service skills

• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings

• Ability to work day, evening or weekend shifts and travel to support a distant event if required

• Must have valid driver’s license and safe driving record

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time

• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

• Must have ability to climb ladder, scaffolding or transported by lifts

• Must have the ability to drive/operate a vehicle in a safe manner

• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails:

The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. 

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Participate in installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.

• Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.

• Ensure that SLAs and daily deliverables are met including ticket updates

• Upload Crestron control programs to control processors and work with remote program team on control system certification.

• Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.

• Follow all policies, standards or safety guidelines that client requires

• Engage in problem solving and troubleshooting of any issue that may arise during an installation.

• Perform equipment setups, breakdowns and troubleshoot issues during events.

• Perform all necessary pre-event checks as required.

• Liaise with cross-functional teams and internal users before and during events.

• Interface with end users and vendors to address requests and requirements.

• Identify and solve issues that impact client conference rooms.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Ability to think and work independently

• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment

• Excellent written and oral communication skills and strong customer service skills

• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings

• Ability to work day, evening or weekend shifts and travel to support a distant event if required

• Must have valid driver’s license and safe driving record

Preferred Qualifications: 

• Various certifications 

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time

• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

• Must have ability to climb ladder, scaffolding or transported by lifts

• Must have the ability to drive/operate a vehicle in a safe manner

• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails:

The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. 

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Participate in installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.
• Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.
• Ensure that SLAs and daily deliverables are met including ticket updates
• Upload Crestron control programs to control processors and work with remote program team on control system certification.
• Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.
• Follow all policies, standards or safety guidelines that client requires
• Engage in problem solving and troubleshooting of any issue that may arise during an installation.
• Perform equipment setups, breakdowns and troubleshoot issues during events.
• Perform all necessary pre-event checks as required.
• Liaise with cross-functional teams and internal users before and during events.
• Interface with end users and vendors to address requests and requirements.
• Identify and solve issues that impact client conference rooms.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Ability to think and work independently
• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
• Excellent written and oral communication skills and strong customer service skills
• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
• Ability to work day, evening or weekend shifts and travel to support a distant event if required
• Must have valid driver’s license and safe driving record

Preferred Qualifications: 

• Various certifications 

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time

• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

• Must have ability to climb ladder, scaffolding or transported by lifts

• Must have the ability to drive/operate a vehicle in a safe manner

• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

View Job On WorkDay

We are looking for a skilled DC Infrastructure Engineer to join our team remotely in London, UK

area or a similar time zone. As a DC Infrastructure Engineer, you will be responsible for

designing, implementing, and maintaining our data center infrastructure to ensure optimal

performance, reliability, and security. You will work closely with our IT and engineering teams to

support our growing infrastructure needs, and you will display your work via your command of

your AutoCAD design experience.

Responsibilities:

● Design, Engineer, and draw data center infrastructure including facilities structure,

cabinets, overhead ladder racking and raceways, fiber duct, aisles (hot & cold), cabinets,

mechanical, electrical, servers, storage, and networking equipment.

● Perform capacity planning and resource allocation to ensure the scalability and

efficiency of our data center environment.

● Monitor and optimize the performance of data center infrastructure components to meet

service level agreements (SLAs) and business requirements.

● Troubleshoot and resolve infrastructure-related issues, collaborating with

cross-functional teams as needed.

● Implement and maintain security measures to protect data center assets and ensure

compliance with industry standards and regulations.

● Plan and execute infrastructure upgrades and migrations with minimal impact on

ongoing operations.

● Document infrastructure configurations, processes, and procedures to ensure knowledge

sharing and operational continuity.

● Stay updated with the latest developments in data center technologies and best

practices, recommending and implementing improvements as necessary.

● Utilize AutoCAD design experience to create detailed technical drawings and models for

data center layouts and infrastructure components.

Requirements:

● Bachelor's degree in Computer Science, Information Technology, or related field.

● Proven experience as a DC Infrastructure, Colocation, Inside plant, or

Telecommunications facilities Engineer or similar role in a large-scale data center or

telecommunications environment.

● Strong knowledge of data center technologies including server hardware, storage

systems, networking protocols, and virtualization platforms (e.g., VMware, Hyper-V).

● Solid understanding of Physical Facilities and IT security principles and best practices in

a data center or colocation context.

● Excellent troubleshooting skills with the ability to analyze complex issues and implement

effective solutions.

● Strong communication and interpersonal skills, with the ability to collaborate effectively

with cross-functional teams.

● Relevant certifications (e.g., CCNA, MCSE, VCP) would be a plus.

● Proficiency in AutoCAD or similar software for designing data center layouts and

infrastructure components.

Preferred Qualifications: 

• N/A

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

We are looking for a skilled DC Infrastructure Engineer to join our team remotely in London, UK

area or a similar time zone. As a DC Infrastructure Engineer, you will be responsible for

designing, implementing, and maintaining our data center infrastructure to ensure optimal

performance, reliability, and security. You will work closely with our IT and engineering teams to

support our growing infrastructure needs, and you will display your work via your command of

your AutoCAD design experience.

Responsibilities:

● Design, Engineer, and draw data center infrastructure including facilities structure,

cabinets, overhead ladder racking and raceways, fiber duct, aisles (hot & cold), cabinets,

mechanical, electrical, servers, storage, and networking equipment.

● Perform capacity planning and resource allocation to ensure the scalability and

efficiency of our data center environment.

● Monitor and optimize the performance of data center infrastructure components to meet

service level agreements (SLAs) and business requirements.

● Troubleshoot and resolve infrastructure-related issues, collaborating with

cross-functional teams as needed.

● Implement and maintain security measures to protect data center assets and ensure

compliance with industry standards and regulations.

● Plan and execute infrastructure upgrades and migrations with minimal impact on

ongoing operations.

● Document infrastructure configurations, processes, and procedures to ensure knowledge

sharing and operational continuity.

● Stay updated with the latest developments in data center technologies and best

practices, recommending and implementing improvements as necessary.

● Utilize AutoCAD design experience to create detailed technical drawings and models for

data center layouts and infrastructure components.

Requirements:

● Bachelor's degree in Computer Science, Information Technology, or related field.

● Proven experience as a DC Infrastructure, Colocation, Inside plant, or

Telecommunications facilities Engineer or similar role in a large-scale data center or

telecommunications environment.

● Strong knowledge of data center technologies including server hardware, storage

systems, networking protocols, and virtualization platforms (e.g., VMware, Hyper-V).

● Solid understanding of Physical Facilities and IT security principles and best practices in

a data center or colocation context.

● Excellent troubleshooting skills with the ability to analyze complex issues and implement

effective solutions.

● Strong communication and interpersonal skills, with the ability to collaborate effectively

with cross-functional teams.

● Relevant certifications (e.g., CCNA, MCSE, VCP) would be a plus.

● Proficiency in AutoCAD or similar software for designing data center layouts and

infrastructure components.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

We are looking for a skilled DC Infrastructure Engineer to join our team remotely in London, UK

area or a similar time zone. As a DC Infrastructure Engineer, you will be responsible for

designing, implementing, and maintaining our data center infrastructure to ensure optimal

performance, reliability, and security. You will work closely with our IT and engineering teams to

support our growing infrastructure needs, and you will display your work via your command of

your AutoCAD design experience.

Responsibilities:

● Design, Engineer, and draw data center infrastructure including facilities structure,

cabinets, overhead ladder racking and raceways, fiber duct, aisles (hot & cold), cabinets,

mechanical, electrical, servers, storage, and networking equipment.

● Perform capacity planning and resource allocation to ensure the scalability and

efficiency of our data center environment.

● Monitor and optimize the performance of data center infrastructure components to meet

service level agreements (SLAs) and business requirements.

● Troubleshoot and resolve infrastructure-related issues, collaborating with

cross-functional teams as needed.

● Implement and maintain security measures to protect data center assets and ensure

compliance with industry standards and regulations.

● Plan and execute infrastructure upgrades and migrations with minimal impact on

ongoing operations.

● Document infrastructure configurations, processes, and procedures to ensure knowledge

sharing and operational continuity.

● Stay updated with the latest developments in data center technologies and best

practices, recommending and implementing improvements as necessary.

● Utilize AutoCAD design experience to create detailed technical drawings and models for

data center layouts and infrastructure components.

Requirements:

● Bachelor's degree in Computer Science, Information Technology, or related field.

● Proven experience as a DC Infrastructure, Colocation, Inside plant, or

Telecommunications facilities Engineer or similar role in a large-scale data center or

telecommunications environment.

● Strong knowledge of data center technologies including server hardware, storage

systems, networking protocols, and virtualization platforms (e.g., VMware, Hyper-V).

● Solid understanding of Physical Facilities and IT security principles and best practices in

a data center or colocation context.

● Excellent troubleshooting skills with the ability to analyze complex issues and implement

effective solutions.

● Strong communication and interpersonal skills, with the ability to collaborate effectively

with cross-functional teams.

● Relevant certifications (e.g., CCNA, MCSE, VCP) would be a plus.

● Proficiency in AutoCAD or similar software for designing data center layouts and

infrastructure components.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

We are looking for a skilled DC Infrastructure Engineer to join our team remotely in London, UK

area or a similar time zone. As a DC Infrastructure Engineer, you will be responsible for

designing, implementing, and maintaining our data center infrastructure to ensure optimal

performance, reliability, and security. You will work closely with our IT and engineering teams to

support our growing infrastructure needs, and you will display your work via your command of

your AutoCAD design experience.

Responsibilities:

● Design, Engineer, and draw data center infrastructure including facilities structure,

cabinets, overhead ladder racking and raceways, fiber duct, aisles (hot & cold), cabinets,

mechanical, electrical, servers, storage, and networking equipment.

● Perform capacity planning and resource allocation to ensure the scalability and

efficiency of our data center environment.

● Monitor and optimize the performance of data center infrastructure components to meet

service level agreements (SLAs) and business requirements.

● Troubleshoot and resolve infrastructure-related issues, collaborating with

cross-functional teams as needed.

● Implement and maintain security measures to protect data center assets and ensure

compliance with industry standards and regulations.

● Plan and execute infrastructure upgrades and migrations with minimal impact on

ongoing operations.

● Document infrastructure configurations, processes, and procedures to ensure knowledge

sharing and operational continuity.

● Stay updated with the latest developments in data center technologies and best

practices, recommending and implementing improvements as necessary.

● Utilize AutoCAD design experience to create detailed technical drawings and models for

data center layouts and infrastructure components.

Requirements:

● Bachelor's degree in Computer Science, Information Technology, or related field.

● Proven experience as a DC Infrastructure, Colocation, Inside plant, or

Telecommunications facilities Engineer or similar role in a large-scale data center or

telecommunications environment.

● Strong knowledge of data center technologies including server hardware, storage

systems, networking protocols, and virtualization platforms (e.g., VMware, Hyper-V).

● Solid understanding of Physical Facilities and IT security principles and best practices in

a data center or colocation context.

● Excellent troubleshooting skills with the ability to analyze complex issues and implement

effective solutions.

● Strong communication and interpersonal skills, with the ability to collaborate effectively

with cross-functional teams.

● Relevant certifications (e.g., CCNA, MCSE, VCP) would be a plus.

● Proficiency in AutoCAD or similar software for designing data center layouts and

infrastructure components.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

We are looking for a skilled DC Infrastructure Engineer to join our team remotely in London, UK

area or a similar time zone. As a DC Infrastructure Engineer, you will be responsible for

designing, implementing, and maintaining our data center infrastructure to ensure optimal

performance, reliability, and security. You will work closely with our IT and engineering teams to

support our growing infrastructure needs, and you will display your work via your command of

your AutoCAD design experience.

Responsibilities:

● Design, Engineer, and draw data center infrastructure including facilities structure,

cabinets, overhead ladder racking and raceways, fiber duct, aisles (hot & cold), cabinets,

mechanical, electrical, servers, storage, and networking equipment.

● Perform capacity planning and resource allocation to ensure the scalability and

efficiency of our data center environment.

● Monitor and optimize the performance of data center infrastructure components to meet

service level agreements (SLAs) and business requirements.

● Troubleshoot and resolve infrastructure-related issues, collaborating with

cross-functional teams as needed.

● Implement and maintain security measures to protect data center assets and ensure

compliance with industry standards and regulations.

● Plan and execute infrastructure upgrades and migrations with minimal impact on

ongoing operations.

● Document infrastructure configurations, processes, and procedures to ensure knowledge

sharing and operational continuity.

● Stay updated with the latest developments in data center technologies and best

practices, recommending and implementing improvements as necessary.

● Utilize AutoCAD design experience to create detailed technical drawings and models for

data center layouts and infrastructure components.

Requirements:

● Bachelor's degree in Computer Science, Information Technology, or related field.

● Proven experience as a DC Infrastructure, Colocation, Inside plant, or

Telecommunications facilities Engineer or similar role in a large-scale data center or

telecommunications environment.

● Strong knowledge of data center technologies including server hardware, storage

systems, networking protocols, and virtualization platforms (e.g., VMware, Hyper-V).

● Solid understanding of Physical Facilities and IT security principles and best practices in

a data center or colocation context.

● Excellent troubleshooting skills with the ability to analyze complex issues and implement

effective solutions.

● Strong communication and interpersonal skills, with the ability to collaborate effectively

with cross-functional teams.

● Relevant certifications (e.g., CCNA, MCSE, VCP) would be a plus.

● Proficiency in AutoCAD or similar software for designing data center layouts and

infrastructure components.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

Location: Remote (Pacific or Mountain Time Zone)

Job Title: DC Infrastructure Engineer  (Full Time)

We are looking for a skilled DC Infrastructure Engineer to join our team remotely in the Seattle, WA area or Pacific and Mountain time zone. As a DC Infrastructure Engineer, you will be responsible for designing, implementing, and maintaining our data center infrastructure to ensure optimal performance, reliability, and security. You will work closely with our IT and engineering teams to support our growing infrastructure needs, and you will display your work via your command of your AutoCAD design experience.

Responsibilities:

• Design, Engineer, and draw data center infrastructure including facilities structure, cabinets, overhead ladder racking and raceways, fiber duct, aisles (hot & cold), cabinets, mechanical, electrical, servers, storage, and networking equipment.

• Perform capacity planning and resource allocation to ensure the scalability and efficiency of our data center environment.

• Monitor and optimize the performance of data center infrastructure components to meet service level agreements (SLAs) and business requirements.

• Troubleshoot and resolve infrastructure-related issues, collaborating with cross-functional teams as needed.

• Implement and maintain security measures to protect data center assets and ensure compliance with industry standards and regulations.

• Plan and execute infrastructure upgrades and migrations with minimal impact on ongoing operations.

• Document infrastructure configurations, processes, and procedures to ensure knowledge sharing and operational continuity.

• Stay updated with the latest developments in data center technologies and best practices, recommending and implementing improvements as necessary.

• Utilize AutoCAD design experience to create detailed technical drawings and models for data center layouts and infrastructure components.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.

• Proven experience as a DC Infrastructure, Colocation, Inside plant, or Telecommunications facilities Engineer or similar role in a large-scale data center or telecommunications environment.

• Strong knowledge of data center technologies including server hardware, storage systems, networking protocols, and virtualization platforms (e.g., VMware, Hyper-V).

• Solid understanding of Physical Facilities and IT security principles and best practices in a data center or colocation context.

• Excellent troubleshooting skills with the ability to analyze complex issues and implement effective solutions.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• Relevant certifications (e.g., CCNA, MCSE, VCP) would be a plus.

• Proficiency in AutoCAD or similar software for designing data center layouts and infrastructure components.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

We are looking for a skilled DC Infrastructure Engineer to join our team remotely in Seattle, WA area or a similar time zone. As a DC Infrastructure Engineer, you will be responsible for designing, implementing, and maintaining our data center infrastructure to ensure optimal performance, reliability, and security. You will work closely with our IT and engineering teams to support our growing infrastructure needs, and you will display your work via your command of your AutoCAD design experience.

Responsibilities:

● Design, Engineer, and draw data center infrastructure including facilities structure, cabinets, overhead ladder racking and raceways, fiber duct, aisles (hot & cold), cabinets, mechanical, electrical, servers, storage, and networking equipment.

● Perform capacity planning and resource allocation to ensure the scalability and efficiency of our data center environment.
● Monitor and optimize the performance of data center infrastructure components to meet service level agreements (SLAs) and business requirements.
● Troubleshoot and resolve infrastructure-related issues, collaborating with
cross-functional teams as needed.
● Implement and maintain security measures to protect data center assets and ensure
compliance with industry standards and regulations.
● Plan and execute infrastructure upgrades and migrations with minimal impact on ongoing operations.
● Document infrastructure configurations, processes, and procedures to ensure knowledge sharing and operational continuity.
● Stay updated with the latest developments in data center technologies and best practices, recommending and implementing improvements as necessary.
● Utilize AutoCAD design experience to create detailed technical drawings and models for data center layouts and infrastructure components.

Requirements:

● Bachelor's degree in Computer Science, Information Technology, or related field.
● Proven experience as a DC Infrastructure, Colocation, Inside plant, or
Telecommunications facilities Engineer or similar role in a large-scale data center or telecommunications environment.
● Strong knowledge of data center technologies including server hardware, storage systems, networking protocols, and virtualization platforms (e.g., VMware, Hyper-V).
● Solid understanding of Physical Facilities and IT security principles and best practices in a data center or colocation context.
● Excellent troubleshooting skills with the ability to analyze complex issues and implement effective solutions.
● Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
● Relevant certifications (e.g., CCNA, MCSE, VCP) would be a plus.
● Proficiency in AutoCAD or similar software for designing data center layouts and infrastructure components.

Preferred Qualifications: 

• N/A

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Location: Remote (Pacific or Mountain Time Zone)

Job Title: DC Infrastructure Engineer  (Full Time)

We are looking for a skilled DC Infrastructure Engineer to join our team remotely in the Seattle, WA area or Pacific and Mountain time zone. As a DC Infrastructure Engineer, you will be responsible for designing, implementing, and maintaining our data center infrastructure to ensure optimal performance, reliability, and security. You will work closely with our IT and engineering teams to support our growing infrastructure needs, and you will display your work via your command of your AutoCAD design experience.

Responsibilities:

• Design, Engineer, and draw data center infrastructure including facilities structure, cabinets, overhead ladder racking and raceways, fiber duct, aisles (hot & cold), cabinets, mechanical, electrical, servers, storage, and networking equipment.

• Perform capacity planning and resource allocation to ensure the scalability and efficiency of our data center environment.

• Monitor and optimize the performance of data center infrastructure components to meet service level agreements (SLAs) and business requirements.

• Troubleshoot and resolve infrastructure-related issues, collaborating with cross-functional teams as needed.

• Implement and maintain security measures to protect data center assets and ensure compliance with industry standards and regulations.

• Plan and execute infrastructure upgrades and migrations with minimal impact on ongoing operations.

• Document infrastructure configurations, processes, and procedures to ensure knowledge sharing and operational continuity.

• Stay updated with the latest developments in data center technologies and best practices, recommending and implementing improvements as necessary.

• Utilize AutoCAD design experience to create detailed technical drawings and models for data center layouts and infrastructure components.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.

• Proven experience as a DC Infrastructure, Colocation, Inside plant, or Telecommunications facilities Engineer or similar role in a large-scale data center or telecommunications environment.

• Strong knowledge of data center technologies including server hardware, storage systems, networking protocols, and virtualization platforms (e.g., VMware, Hyper-V).

• Solid understanding of Physical Facilities and IT security principles and best practices in a data center or colocation context.

• Excellent troubleshooting skills with the ability to analyze complex issues and implement effective solutions.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• Relevant certifications (e.g., CCNA, MCSE, VCP) would be a plus.

• Proficiency in AutoCAD or similar software for designing data center layouts and infrastructure components.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Location: Remote (Pacific or Mountain Time Zone)

Job Title: DC Infrastructure Engineer  (Full Time)

We are looking for a skilled DC Infrastructure Engineer to join our team remotely in the Seattle, WA area or Pacific and Mountain time zone. As a DC Infrastructure Engineer, you will be responsible for designing, implementing, and maintaining our data center infrastructure to ensure optimal performance, reliability, and security. You will work closely with our IT and engineering teams to support our growing infrastructure needs, and you will display your work via your command of your AutoCAD design experience.

Responsibilities:

• Design, Engineer, and draw data center infrastructure including facilities structure, cabinets, overhead ladder racking and raceways, fiber duct, aisles (hot & cold), cabinets, mechanical, electrical, servers, storage, and networking equipment.

• Perform capacity planning and resource allocation to ensure the scalability and efficiency of our data center environment.

• Monitor and optimize the performance of data center infrastructure components to meet service level agreements (SLAs) and business requirements.

• Troubleshoot and resolve infrastructure-related issues, collaborating with cross-functional teams as needed.

• Implement and maintain security measures to protect data center assets and ensure compliance with industry standards and regulations.

• Plan and execute infrastructure upgrades and migrations with minimal impact on ongoing operations.

• Document infrastructure configurations, processes, and procedures to ensure knowledge sharing and operational continuity.

• Stay updated with the latest developments in data center technologies and best practices, recommending and implementing improvements as necessary.

• Utilize AutoCAD design experience to create detailed technical drawings and models for data center layouts and infrastructure components.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.

• Proven experience as a DC Infrastructure, Colocation, Inside plant, or Telecommunications facilities Engineer or similar role in a large-scale data center or telecommunications environment.

• Strong knowledge of data center technologies including server hardware, storage systems, networking protocols, and virtualization platforms (e.g., VMware, Hyper-V).

• Solid understanding of Physical Facilities and IT security principles and best practices in a data center or colocation context.

• Excellent troubleshooting skills with the ability to analyze complex issues and implement effective solutions.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• Relevant certifications (e.g., CCNA, MCSE, VCP) would be a plus.

• Proficiency in AutoCAD or similar software for designing data center layouts and infrastructure components.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Location: Remote (Pacific or Mountain Time Zone)

Job Title: DC Infrastructure Engineer  (Full Time)

We are looking for a skilled DC Infrastructure Engineer to join our team remotely in the Seattle, WA area or Pacific and Mountain time zone. As a DC Infrastructure Engineer, you will be responsible for designing, implementing, and maintaining our data center infrastructure to ensure optimal performance, reliability, and security. You will work closely with our IT and engineering teams to support our growing infrastructure needs, and you will display your work via your command of your AutoCAD design experience.

Responsibilities:

• Design, Engineer, and draw data center infrastructure including facilities structure, cabinets, overhead ladder racking and raceways, fiber duct, aisles (hot & cold), cabinets, mechanical, electrical, servers, storage, and networking equipment.

• Perform capacity planning and resource allocation to ensure the scalability and efficiency of our data center environment.

• Monitor and optimize the performance of data center infrastructure components to meet service level agreements (SLAs) and business requirements.

• Troubleshoot and resolve infrastructure-related issues, collaborating with cross-functional teams as needed.

• Implement and maintain security measures to protect data center assets and ensure compliance with industry standards and regulations.

• Plan and execute infrastructure upgrades and migrations with minimal impact on ongoing operations.

• Document infrastructure configurations, processes, and procedures to ensure knowledge sharing and operational continuity.

• Stay updated with the latest developments in data center technologies and best practices, recommending and implementing improvements as necessary.

• Utilize AutoCAD design experience to create detailed technical drawings and models for data center layouts and infrastructure components.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.

• Proven experience as a DC Infrastructure, Colocation, Inside plant, or Telecommunications facilities Engineer or similar role in a large-scale data center or telecommunications environment.

• Strong knowledge of data center technologies including server hardware, storage systems, networking protocols, and virtualization platforms (e.g., VMware, Hyper-V).

• Solid understanding of Physical Facilities and IT security principles and best practices in a data center or colocation context.

• Excellent troubleshooting skills with the ability to analyze complex issues and implement effective solutions.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• Relevant certifications (e.g., CCNA, MCSE, VCP) would be a plus.

• Proficiency in AutoCAD or similar software for designing data center layouts and infrastructure components.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The DevOps Engineer will be responsible for development, management and maintenance of enterprise infrastructure and applications. Working across teams in a collaborative (DevOps) formation, Engineer will be responsible for team mentorship, technology advances and direction, while also supporting project managers and various business towers as a consultant and subject matter expert for the end-point compute environment.

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Work with data analysts, product owners and data scientists, to better understand requirements, finding bottlenecks and resolutions

• Build batch/real time analytical solutions leveraging transformational technologies

• Provide technical engineering working on various technologies

• Design and implement solutions to improve existing support processes and tools

• Support our development and management infrastructure and integrate all systems to work as one

• Write automation code and build tools for provisioning and operating our Development infrastructure on multi OS virtualized environments

• Improve scalability, service reliability, capacity, and performance of Cloud and Hadoop Infrastructure

• Preparing root cause analysis for network and server outages

• Introduce innovations, track and follow up on planning and execution of quality initiatives

• Document and follow defined RMA processes and procedures for all relevant vendors

• Triage all incoming requests through the ticketing systems and apply first attempt troubleshooting steps (escalate trouble tickets when required)

• Record, track, and document the tasks request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Strong background in various coding administration and scripting languages

• Demonstrated experience with big data infrastructure

• Good communication skills and works well in a team environment and with stakeholders

• Experience in building various programs

• Familiarity with tools for monitoring and system alerting 

• Managing multiple products/release cadences with source control branching strategies 

• Software Development experience 

• Experience with open-source tools and technologies in large distributed systems

• Experience building and developing scalable, resilient, always-on data lake

• Ability to grasp new technologies quickly and multitask on multiple responsibilities

• Excellent information and data analysis skills

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

IT Support Specialist

Astreya is a leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations through co-creating applications and services with fast-moving teams.

Do you have the desire to use your technical skills to give back to your community and those close to you? If yes, then you're in the right place! Here you will have the creative autonomy to build new features and at the same time resolve technical challenges at one of the most influential and mission-driven nonprofits in the world. You will be able to leverage cutting-edge tools and technologies to construct solutions for a global user community. What's even better than that? You will work alongside team members who you can teach and also learn from in a culture that fosters technical and personal growth.

Core responsibilities of the position  

Provide exceptional support for all aspects of technology provided by the IT department via phone, email, chat, and other supported channels.
Use of ticketing system to track customer issues and provide timely updates to all stakeholders from initial diagnosis, through troubleshooting, and into resolution or escalation.
Perform troubleshooting and provide customer service up to the executive level with excellent communication and follow through. 
Effectively multitask and manage priorities in a fast-paced IT setting and balance the demands of daily and routine assignments with long-term projects.
Install and configure AV equipment and assist users in the set up and operation of AV systems.
Ensure conference/meeting room AV systems are maintained and in good operating condition. Perform IT-related setup, support, and breakdown for large meetings and events.
Perform regular testing/maintenance/upgrades of all internal AV systems via regular room sweeps.
Aid with computer and mobile hardware and software, printing, office products, electronic messaging and audio-visual technology in accordance with established policies/procedures.  
Initiate escalations as appropriate to ensure management is aware of problems that are severe in nature or that exceed documented targets.
Regularly develop knowledge of emerging technologies and provide proactive options on how to effectively solve common issues.
Track IT hardware assets and their respective configurations for potential reuse or retirement.
Create and document routine IT processes and procedures.
Develop strong relationships with internal customers, vendor, affiliates, and peers.

Required Qualification and Experience 

Minimum 2-4 years of Service Desk, Call Center, IT Help Desk experience in an enterprise environment.
Demonstrated clear and effective verbal & written communication skills.
Excellent Customer Service experience and follow through with attention to detail.
Expertise with Windows operating system and Office 365 suite and other Microsoft applications and toolsets.
Experience with IT Knowledge Base and ticketing system.
Experience applying ITSM best practices to Incident and Service Requests management.
Knowledge of Azure Active Directory.
Experience with AV technology and supporting various unified communications platforms (Zoom & Teams).

Physical Demands

Occasional lifting to 30 pounds (reference: a ream of paper weighs approx. 5lbs)
Fine motor movements in fingers/hands to operate computers and other office equipment.
Push/pull up to 50lbs
Stooping, bending, crouching 
Reaching, or climbing ladders 

Position Type/Expected Hours of Work

This is a critical position and is expected to report for work regardless of weather conditions.
Occasional evening and weekend hours required.
Travel is not required for this role, however there may be occasional opportunities to travel for training and/or to support other locations.

What can Astreya offer you?

Employment in the fast-growing IT space providing you with a variety of career options
Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
Introduction to new ways of working and awesome technologies
Career paths to help you establish where you want to go
Focus on internal promotion and internal mobility - we love to build teams from within
Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
Education Assistance
Dedicated management to provide you with on point leadership and care
Numerous on the job perks
Market competitive compensation and insurance, health and wellness benefits

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Responsibilities:

Access Control and CCTV Installation: 

• Lead the installation and configuration of access control and CCTV systems.

• Ensure proper integration of access control and CCTV components for seamless  functionality. 

• Troubleshoot and resolve technical issues during installation. 

Service and Maintenance: 

• Conduct routine maintenance checks on access control and CCTV systems.

• Respond promptly to service requests and provide timely resolution to technical  issues. 

• Implement preventive measures to avoid system downtime. 

Data Center Environment: 

• Apply knowledge and experience in working within a data center environment.

• Familiarity with data center protocols and security measures is highly desirable.

• Ensure compliance with data center policies and procedures. 

Documentation: 

• Maintain accurate and detailed records of all installation and service activities.

• Generate comprehensive reports and maintain internal documentation purposes. 

Required Skills & Qualifications: 

Education: 

• Minimum of a technical diploma or relevant certification in electronics,  information technology, or a related field. 

Experience: 

• Proven experience as a lead technician or service technician in access control and  CCTV systems. 

• Demonstrated expertise in troubleshooting and problem-solving. 

• Mid-Level role, 3-5 years related experience is preferred 

Technical Skills: 

• Proficient in the installation and configuration of access control and CCTV  systems. 

• Knowledge of network infrastructure, networking protocols and data  communication in a data center environment. 

• Basic scripting knowledge is a plus (Powershell, Bash) 

Leadership Skills: 

• Ability to lead and mentor a team of technicians.

• Strong communication skills for effective collaboration with internal teams and  clients. 

• Ability to work independently and collaboratively in a team. 

Problem-solving: 

• Analytical mindset with the ability to identify and resolve complex technical  issues. 

• Proactive approach to troubleshooting and system optimization. 

Flexibility: 

• Adaptability to changing project requirements and schedules. 

• Willingness to work outside regular business hours when necessary.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails:

We are looking for a Data Analyst II to join our growing team of analytics experts. The hire will be responsible for statistical modeling, and analysis of structured and unstructured datasets to develop metrics, reports, and visualizations of trends and patterns. The Data Analyst identifies and captures data from internal and external sources. The Data Analyst will ensure consistency throughout ongoing projects. 

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Create data visualizations 

• Troubleshoot and test database technical issues with development team

• Create monthly Excel and Google Sheets files from database

• Independently analyze data sets to identify opportunities for increased accuracy and efficiency

• Perform quality assurance on data to determine potential data gaps

• Handle data-related technical issues and support data infrastructure needs

• Assemble large, complex data sets that meet functional / non-functional business 

• Work with data and analytics experts to strive for greater functionality in our data systems.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• SQL skills; including creating and modifying macros, as well as creating dashboards using SQL coding

• Excellent written communication skills 

• High level of attention to detail

• Advanced Excel skills to include; formulas, functions, pivot tables, lookup and reference formulas (i.e. vlookups), statistical formulas (countifs, sumifs), macros (ability to create new and edit existing), conditional formatting, importing data, creating graphs/charts, etc. 

• Ability to independently analyze large amounts of data; including the ability to identify, analyze, and interpret trends, gaps, patterns in complex data sets

Preferred Qualifications: 

• Experience using Google PLX Dashboards

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Manages multiple, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Participate in internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Be a point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• Experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Ability to collaborate with stakeholders and communicate project updates to client executives. 

Preferred Qualifications: 

• Various certifications

• Change management knowledge 

• Familiarity with various project management methodologies 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with inventory and asset management including receipt and disposition of hardware

• Document all defects of pre-mass production hardware and/or software

• Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)

• Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)

• Assist with servo flashing, firmware upgrade, flashing unsigned images

• Helps in resolving support tickets on device issues

• Help provide technical support during events (travel often required)

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• IT savvy and interested in new technologies

• Knowledgeable about inventory, and comfortable in an IT inventory environment

• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs

• Excellent communicator in both written and verbal English

• Ability to work in a team

• Ability to excel in a fast paced work environment.

• Ability to learn new things and adapt to a changing environment quickly

• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Data experience

• Excel experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails:

The Project & Program Management III role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity.

Scope:

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities

• Ensuring project team adheres to provided timelines and deliverables

• Ensuring documentation is maintained throughout the length of the project

• Communicating plans, actions, risks, and issues with key stakeholders

• Solving any issues that may arise during the project

• Managing and building relationships with multiple teams

• Assisting the Project Manager with administrative functions and processes

• Managing day-to-day activities for the Project Management team

• Analyzing project data and producing progress reports

• Coordinate meetings and events to ensure timely delivery of key milestones

Required Qualifications/Skills

• Experience in supply chain management

• Ability to work independently and as part of a team

• Excellent time management skills

• Ability to adapt to changing environments and timelines

• Excellent attention to detail

• Excellent communication (verbal and written) and organizational skills

• Strong interpersonal skills

• Ability to organize priorities based on deadlines

• Excellent presentation skills

• MS office (Excel, PowerPoint)

• 4 year BA/BS degree in related field

• 3-5 years of working experience 

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• In-depth experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Proven ability to collaborate with stakeholders and communicate project updates to client executives.

• Familiarity with various project management methodologies

Preferred Qualifications:

• Various certifications

• Change management knowledge

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Inventory Logistics Manager - Global Inventory Management

Work Location: US - Remote (Must be located within contiguous US)

The primary responsibility is to manage all aspects of inventory management. This position will direct the control, record accuracy, and overall execution of an effective inventory management strategy. Oversight of the daily and quarterly inventory cycle counts is critical. Supervisory responsibilities include management of job assignments and activities.

• Experience in asset tracking and logistics as a lead
• The ability to supervise a team of 5 and handle multiple projects globally   (USA, EMEA, APAC)
• Working in different time zones and different cultures
• Familiar with ServiceNow or program equivalent building custom reports

Scope: 

• Works on issues of diverse scope where analysis of a situation or data needs evaluation of multiple factors, including a familiarity with current business trends. 

• Follows processes and operational policies while selecting methods and techniques for obtaining solutions. 

• Acts as advisor to subordinates to meet schedules and/or resolve technical problems. 

• Develops and administers schedules, performance requirements.

• May have budget responsibilities.

Your Roles and Responsibilities:

•  Perform data analysis using Excel, or SQL scripts

• Present data trends, reports, and findings

• Provide thought leadership in driving improvements globally

• Global inventory management of assets and accessories

• Prevent over stock of assets and accessories globally

• Manage ordering team to ensure compliance

• Ensure all Logistics Operations Center meet required standard and workflow to ease the operations

• Lead effort in establishing a functional baseline for as-is-state

• Lead effort in defining the to-be-state with Stakeholders within the function across the globe

• Define transition roadmap that includes the key components around business processes, process redesign, and change management

• Working closely with other subject matter experts and stakeholders on competing/conflicting technologies, processes or staff requirements across the globe

• Lead requirement analysis sessions to gather key business objectives

• Identify and document gaps in process, system and reporting

• Global issue resolution, coordination of project activities

• Lead in the definition and design of the global functional reporting metrics

• Design and maintain all on-boarding training documentation and processes for new hires

• Lead Monthly Business Review / Quarterly Business Review with client Stakeholders by function

• Work with team to develop audit standards for transactions and data

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position 

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Ability to deal with ambiguity and deliver results

• Experience working in a leveraged metrics driven organization

• Experience with setting individual objects and managing a positive outcome

• Experience managing global teams, candidates must be able to demonstrate their ability to motivate, develop and manage teams in EMEA, APAC and US

• Ability to work in a very high pace and dynamic environment

• Ability to quickly adapt to changing needs, infrastructure, and evolving business processes

• Ability to work closely with the user community, interpret issues, understand requirements, and rapidly deploy solutions

• Ability to work closely with cross-functional teams including functional leads

• Ability to work directly with end users on issue resolution and process development

• Must be able to communicate orally and in writing with department, other company personnel and vendors to obtain and disseminate information, resolve discrepancies, respond to customer concern, and maintain good working relationships in the course of assigned work, and to offer training to users on VC equipment Ability to analyze metrics, extract trending data, provide status reports and provide continuous improvement recommendations

• Ability to create and maintain technical and functional documentation

• Must have the ability to build strong relationships of trust with team and client

• Proficient working with spreadsheets, documents, and presentation tools specifically those that are cloud based (I.E. Google Docs)

• Experience on multiple operating system platforms (Chrome OS, Windows, Linux, and/or Mac) is preferred

• Excellent customer relations skills

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Network Provisioning Engineer I

Our Network Provisioning Engineer I is the focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details.

Scope: 

• Applies company policies and procedures to resolve routine issues

• Works on problems of limited scope

• Receives detailed instructions

Roles and Responsibilities:

• Participate in implementation of various software services 

• Assist team in reviewing ticket requirements, reserving router interface, assigning patch panel demarcation, designing path, track FOC and DLR, requesting patching between equipment, and ordering cross-connects

• Help track milestones and proactively drive any activities that may jeopardize orders from completing on time

• Provide thorough and timely status throughout the entire implementation life cycle in the tracking system; including communicating vendor provisioning/install lead times

• Document service requests, escalate as needed, and provide timely and accurate updates

• Aid in design, provision, and test of delivered services to ensure quality hand-off to internal customers

• Expedite and escalate issues when necessary to ensure timely delivery of services

• Help prioritize projects, manage and direct activities to deliver connectivity within project schedule

• Communicate and collaborate with internal customers, stakeholders and network carriers

• Assist with metrics development and operational reporting/reviews

• Support planned systems maintenance activity while minimizing impact to services

• Read and comprehend vendor specific requirements 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds stable working relationships internally

• Follows standard practice and procedures when analyzing situations or data

• Knowledge of cable throughput and transit distances

• Understanding of telecommunications industry in a switched network provisioning environment

• Understand basic telecommunications practices, terminologies, and interfaces 

• Familiarity with DS1, DS3, and DS0’s circuits

• Knowledge of Access Server Request (ASR) to local carriers

• Understanding of provisioning network bandwidth for IP transit, fiber, voice and wavelength services

Preferred Qualifications: 

• Networking Knowledge: Strong understanding of networking principles, protocols, and technologies such as TCP/IP, VLANs, routing protocols (OSPF, BGP), switching technologies, etc.

• Experience with Network Equipment: Hands-on experience with network equipment such as routers, switches, firewalls, load balancers, etc. Experience with different vendors (Cisco, Juniper, etc.) is a plus.

• Deployment Experience: Demonstrated experience in deploying network equipment, managing equipment installs, configuring devices, and ensuring proper functionality.

• Troubleshooting Skills: Ability to troubleshoot network issues efficiently, diagnose problems, and implement solutions in a timely manner.

• Project Management Skills: Capability to manage projects related to network provisioning, including planning, scheduling, resource management, and documentation.

• Communication Skills: Excellent communication skills to interact with team members, clients, and vendors effectively.

Certifications: While not always mandatory, certifications can be beneficial to demonstrate expertise. Some relevant certifications include:

• Cisco Certified Network Associate (CCNA)

• Cisco Certified Network Professional (CCNP)

• Juniper Networks Certified Internet Associate (JNCIA)

• Juniper Networks Certified Internet Professional (JNCIP)

• CompTIA Network+ Project Management Professional (PMP)

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Service Desk Specialist IV will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.

• Maintain equipment inventory, including processing RMAs and ordering new equipment.

• Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.

• Monitoring, updating and maintaining tickets in a defined ticketing system. 

• Responds to tickets, contacts users and plans workload. 

• Update, track and escalate the ticket to appropriate levels/group for resolution as required. 

• Sign off on closed tickets with the user to include follow up specifically to the end user.

• Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.

• Support access to corporate network/wireless and applications both on the network as well as over VPN.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Ability to work independently with minimal supervision

• Excellent coordination skills and a team player

• Ability to identify issues and escalate as needed

• Excellent written and oral communication skills

• Strong interpersonal and customer service skills

• Experience with hardware, software, and network troubleshooting  

• Experience with software application use and installation

• Ability to resolve technical issues under pressure

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Data Program Manager - Configuration Management

Remote - Mexico

Our Data Program Manager (Configuration Management) will participate in the process of ensuring software is effectively released to our clients. The role is responsible for maintaining databases for clients and for internal development teams while automating manual processes to improve our ability to release software, resulting in minimal downtime. 

Scope: 

• Applies company policies and procedures to resolve routine issues

• Works on problems of limited scope

• Receives detailed instructions

Your Roles and Responsibilities:

• Participate in management of product lifecycle as it relates to BOM/GPN changes 

• Aid in BOM rule changes 

• Help in managing CCB bugs 

• Participate in development of standards, policy and procedures 

• Work with functional stakeholders to define and document process flows, policies, data creation/flow/change management, and related business rules. 

• Propose process improvements 

• Investigate asset management issues 

• Support development and maintenance of key business metrics 

• Coordinate cross-functional decisions impacting shared data, tools or processes. 

• Triage and resolve process and data issues for the internal organization or partners 

• Assist with developing and executing root cause remediation strategies for data issue 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds stable working relationships internally

• Follows standard practice and procedures when analyzing situations or data

• Understanding of one or more of the following fields: Code/Scripting, Mfg/Product Eng, PDM/Product Lifecycle Management 

• Familiarity with the technical side of sustaining management processes 

• Understanding of hardware products (servers, networking, storage) 

• Willingness to suggest/propose process improvement 

• Excellent communication and project management skills. 

• Effective computer application skills and excellent attention to detail

• Quick learner with creative problem-solving and analytical skills. 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Inventory Technician I- Temporary/Full Time Onsite Client 

What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with inventory and asset management, conference room preventative maintenance, and e-recycling

• Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction

• Help to ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Contribute to large scale global projects as needed

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• Excellent written and verbal communications skills

• Ability to work in a large team with minimal supervision

• Capable of providing an outstanding user experience

• Basic Inventory or IT knowledge

• Ability to excel in a fast paced work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Full-Time/Temporary Client Onsite

Travel Required

What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. From order tracking, accessories mnagement, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Handle inventory and asset management, conference room preventative maintenance, and e-recycling

• Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction

• Help to ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Utilize Inventory Data management software to maintain inventory accuracy and workflow

• Contribute to large scale global projects as needed

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2 to 4 years’ related experience and/or training; or equivalent combination of education and experience

• Exercises judgment within defined procedures and practices to determine appropriate action

• Excellent written and verbal communications skills

• Ability to work in a large team with minimal supervision

• Capable of providing an outstanding user experience

• Basic Inventory or IT knowledge

• Ability to excel in a fast paced work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

• Must be able to travel to Toronto, Pennsylvania and New York City

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Manages multiple, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Participate in internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Be a point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• Experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Ability to collaborate with stakeholders and communicate project updates to client executives. 

Preferred Qualifications: 

• Various certifications

• Change management knowledge 

• Familiarity with various project management methodologies 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The Project Coordinator I will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Assist with maintaining and monitoring project plans, project schedules, work hours and expenditures.

• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular reports as required.

• Assists with identifying trends or recurring problems and escalates to management for resolution.

• Assists with locating and defining new process improvement opportunities.

• Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Familiarity with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Preferred Qualifications: 

• Understanding or previous experience with ticketing systems and/or project management system​
• Understanding of or previous experience in a technology driven environment

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Overview:

We are seeking a dynamic and proactive Security and Systems Analyst to join our team at  Datacenter. This role is crucial for maintaining the security and integrity of our operations, with a focus on both physical security (30%) and system monitoring functions (70%). The ideal candidate will be adept at responding to incidents, conducting thorough investigations, and playing a key role in the continuous improvement of our security measures.

Key Responsibilities:

• Act as the first layer of defense in our security operations, focusing on quick detection, incident response, and thorough investigation of alerts.

• Serve as the primary point of contact for all site-specific alerts and issues, taking command in the event of security incidents.

• Develop and implement strategies to enhance electronic surveillance and access control systems.

• Support program managers by facilitating security project deliverables and contributing to overall operational security and engineering initiatives.

• Prepare detailed incident reports, outlining analysis methodologies and results.

Basic Qualifications:

• Minimum of 2 years' experience in a command center, service center, or similar 24x7 operations center environment.

• Proficient in triaging multiple incidents, with the ability to prioritize based on risk and confidence levels.

• High proficiency in IT applications, with fast and accurate keyboard skills (minimum 25wpm).

• Basic understanding of technical elements related to security systems, including IP networks, servers, LAN/WAN.

• Excellent verbal and written communication skills, with the ability to work independently, meet goals, and maintain attention to detail.

• Demonstrated ability to interact effectively at all levels within the organization, including with clients, while being a collaborative team player.

• Basic knowledge of data protection policies, such as GDPR, and the importance of securing sensitive information.

Preferred Qualifications:

• Ability to work well under pressure, within time and budget constraints, to solve problems and complete security deliverables.

• Experience with security systems such as Lenel, Avigilon, SOAR, SAOS, Grafana, and familiarity with Genetec, AMAG, Software House, Hirsch, S2, and other ACS, VMS, IDS, and CCTV systems is highly desirable.

• Relevant working knowledge or certifications in the aforementioned systems will be considered a plus.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Responsibilities 

• The SOC Analyst is responsible for delivering operations within the SOC (Service  Operations Center) across all datacenter sites in the respective regions. SOC  analysts are expected to respond to all security, safety, and facilities issues notified via  various means such as alarms/alerts set in SAOS, DCIM, Grafana, SOAR, Avigilon and  other functions (EHS, Security, etc) 

• Investigating and responding to alerts and active attacks, user security related  questions/reports, incident response (war room, remote bridges) and report, and on-going  maintenance, tuning, and improvements of the detection signals 

• Respond to incidents and critical situations in a calm, problem-solving manner, and  conduct in-depth investigation of alerts 

• First layer of defense - responsible for quick detection and incident response using  various monitoring and automation tools, conduct thorough investigation of alerts,  classification and triage 

• Prepares incident reports of analysis methodology and results 

• Point of contact for all site specific alerts and issues, incident commander in event of an  issue 

• Develop strategies for improving electronic surveillance and access control systems

• Support program managers and facilitate security project deliverables, improve overall  operational security and engineering initiatives 

Basic Qualifications 

• 2 years+ experience in command center, service center, or similar 24x7 operations center  environment 

• Ability to quickly triage multiple incidents and assign the right priority based on risk and  confidence levels 

• High proficiency in using IT applications, data entry and retrieval, and keyboard skills to  a speed of at least 25wpm with attention to detail and high degree of accuracy

• Basic knowledge of some technical elements associated with security systems such as IP  networks, servers, LAN/WAN 

• Outstanding verbal and written communication skills required, work with minimal  direction, meeting goals, attention to details and an eye for continuous improvements

• Ability to successfully interact at all levels of the organization, including with clients,  while functioning as a team player required 

• Basic working knowledge of data protection policies such as GDPR and the need to keep  sensitive information secure 

• SOC Analyst is expected to work at datacenter site, this is an on-site role

• Willingness to work flexible schedules/shifts/areas, including weekends, nights, and  holidays

Preferred Qualifications 

• Works well under pressure and within time/budget constraints to solve problems and  complete security deliverables 

• Experience with Lenel, Avigilon, SOAR, SAOS, Grafana, systems is a plus 

• Working knowledge and/or certifications in: Genetec, AMAG, Software House, Hirsch,  S2 and other ACS, VMS, IDS and CCTV system is a plus

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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AV Installation Technician III

The AV Installation Technician III will join our expanding team onsite working with our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Installation Technician III will install audiovisual equipment in corporate AV/VC, broadcast, and event space environments. Technical responsibilities include ability to follow directions, basic knowledge of hand and power tools, general construction knowledge and ability to learn from others. Traveling to various client offices on occasion is required. 

Scope: 

• Works on complex assignments requiring a high degree of initiative

• Requires minimal oversight and is proactive. Is a team leader.

Your Roles and Responsibilities:

• Lead installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.

• Perform installation of structured cabling to include pulling, terminating and testing cat5e/6/6a, Digital Video, SDI, HDMI, DVI, DP, and audio cables.

• Ensure that SLAs and daily deliverables are met including ticket updates

• Upload control programs to control processors and work with remote teams to program control systems.

• Manage inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.

• Follow all policies, standards or safety guidelines required by client

• Lead problem solving and troubleshooting of any issue that may arise during an installation.

• Lead teams and provide mentorship to level I and II technicians

• Perform equipment setups, breakdowns and troubleshoot issues during events.

• Perform all necessary pre-event checks as required.

• Liaise with cross-functional teams and internal users before and during events.

• Interface with end users and vendors to address requests and requirements.

• Identify and solve issues that impact client conference rooms.

• Read and interpret system schematics and architectural plans

• Communicate daily job site status to the project manager

• Track, manage, and secure all associated equipment and tools on jobsite

• Test point to point cabling and functionality of systems

• Communicate and coordinate with other trades on site

• Support project manager with site supervision of install team

• act as customer liaison on site per project scope and directives 

• Mentor others on the team. 

• Create, track, and complete a project punchlist

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and/or 5+ years experience minimum of audiovisual installation experience required

• OSHA 30-hour Construction Course

• Manages multiple tasks and deadlines

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• AVIXA CTS, CTS-I and or CTS-D

• Ability to think and work independently

• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment

• Excellent written and oral communication skills and strong customer service skills

• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings

• Ability to work day, evening or weekend shifts and travel to support a distant event if required

• Must have valid driver’s license and safe driving record

Preferred Qualifications: 

• Various certifications 

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time
• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment
• Must have ability to climb ladder, scaffolding or transported by lifts
• Must have the ability to drive/operate a vehicle in a safe manner
• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Data Center Field Technician I performs or assists with the installation. maintenance, troubleshooting, and repair of Network and Server infrastructure assets in Data Centers, Colocations, and Edge facilities. They are a mobile force capable of moving between locations, working on a diverse array of gear, and interacting with other technicians.  

Scope:         

•  Works on complex assignments requiring a high degree of initiative

• Requires some oversight and reports to a team leader ​

Your Roles and Responsibilities:

• Take an apprentice role in installing, moving, decommissioning, and troubleshooting hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, network, firewall, and other devices within the Data Center and outside of it

• Confirm and label devices, racks, and cables

•  Work in a standard ticketing system, providing clear, timely, and appropriate customer communications

• Work under the direction of a lead Data Center Technician, the Site Operations Supervisor, and/or Operations Manager; and follows Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.

• Perform design redlining and produce detailed reports and documentation

• Maybe be required to fulfill on-call duties on a rotating basis

•   Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience

•  High attention to detail and ability to follow other technicians’ direction to ensure quality

• Performs multiple tasks and ensures deadlines

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Excellent verbal and written communication skills in English

• Ability to respond to any On-Call request within 1 hour, while on-call. 

• Effectively utilize ticket, inventory, and dispatch management systems 

•  Experience cabling systems (power/copper/fiber/other) correctly based on Statements of Work, ticket requirements and/or SOP standards 

• Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber

• Proven ability to adapt to changing priorities, conditions, and circumstances 

• Strong organization skills

• Basic knowledge of computer hardware 

• Basic understanding of networking components and infrastructures 

• Basic knowledge of copper and fiber test equipment

• Excellent troubleshooting skills

• Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 

• Experience with cable management and knowledge of how to run fiber and copper in a data center 

• Basic knowledge of electrical, HVAC, and data center infrastructures

• Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified) 

•   Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. 

•   Ability to learn new software

•   Working knowledge of networking components and infrastructures, including Wi-Fi   

Preferred Qualifications: 

• Certifications in Networking, Server/IT infrastructure and Data Center technologies are desired 

Physical Demand & Work Environment:

•  Physically assist in moving and racking equipment. 

• Able to safely lift and move a minimum of fifty (50) pounds  

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• M ust have the ability to move from place to place within an office environment

• Must be able to use a computer

•  Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

•  Driver’s license and clean driving record 

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What this Job Entails: 

The Data Center Field Technician I performs or assists with the installation. maintenance, troubleshooting, and repair of Network and Server infrastructure assets in Data Centers, Colocations, and Edge facilities. They are a mobile force capable of moving between locations, working on a diverse array of gear, and interacting with other technicians.  

Scope:         

•  Works on complex assignments requiring a high degree of initiative

• Requires some oversight and reports to a team leader ​

Your Roles and Responsibilities:

• Take an apprentice role in installing, moving, decommissioning, and troubleshooting hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, network, firewall, and other devices within the Data Center and outside of it

• Confirm and label devices, racks, and cables

•  Work in a standard ticketing system, providing clear, timely, and appropriate customer communications

• Work under the direction of a lead Data Center Technician, the Site Operations Supervisor, and/or Operations Manager; and follows Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.

• Perform design redlining and produce detailed reports and documentation

• Maybe be required to fulfill on-call duties on a rotating basis

•   Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience

•  High attention to detail and ability to follow other technicians’ direction to ensure quality

• Performs multiple tasks and ensures deadlines

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Excellent verbal and written communication skills in English

• Ability to respond to any On-Call request within 1 hour, while on-call. 

• Effectively utilize ticket, inventory, and dispatch management systems 

•  Experience cabling systems (power/copper/fiber/other) correctly based on Statements of Work, ticket requirements and/or SOP standards 

• Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber

• Proven ability to adapt to changing priorities, conditions, and circumstances 

• Strong organization skills

• Basic knowledge of computer hardware 

• Basic understanding of networking components and infrastructures 

• Basic knowledge of copper and fiber test equipment

• Excellent troubleshooting skills

• Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 

• Experience with cable management and knowledge of how to run fiber and copper in a data center 

• Basic knowledge of electrical, HVAC, and data center infrastructures

• Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified) 

•   Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. 

•   Ability to learn new software

•   Working knowledge of networking components and infrastructures, including Wi-Fi   

Preferred Qualifications: 

• Certifications in Networking, Server/IT infrastructure and Data Center technologies are desired 

Physical Demand & Work Environment:

•  Physically assist in moving and racking equipment. 

• Able to safely lift and move a minimum of fifty (50) pounds  

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• M ust have the ability to move from place to place within an office environment

• Must be able to use a computer

•  Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

•  Driver’s license and clean driving record 

View Job On WorkDay

What this Job Entails: 

The Data Center Field Technician performs or assists with the installation. maintenance, troubleshooting, and repair of Network and Server infrastructure assets in Data Centers, Colocations, and Edge facilities. They are a mobile force capable of moving between locations, working on a diverse array of gear, and interacting with other technicians.  

Scope: 

• Works on complex assignments requiring a high degree of initiative

• Requires some oversight and reports to a team leader 

Your Roles and Responsibilities:

• Take an apprentice role in installing, moving, decommissioning, and troubleshooting hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, network, firewall, and other devices within the Data Center and outside of it

• Confirm and label devices, racks, and cables

• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications

• Work under the direction of a lead Data Center Technician, the Site Operations Supervisor, and/or Operations Manager; and follows Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.

•  Perform design redlining and produce detailed reports and documentation

• Maybe be required to fulfill on-call duties on a rotating basis

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

Preferred Qualifications: 

• Certifications in Networking, Server/IT infrastructure and Data Center technologies are desired 

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 

• Able to safely lift and move a minimum of fifty (50) pounds  

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

•   Must be able to use a computer

•  Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Driver’s license and clean driving record 

View Job On WorkDay

What this Job Entails: 

The DevOps Engineer will be responsible for development, management and maintenance of enterprise infrastructure and applications. Working across teams in a collaborative (DevOps) formation, Engineer will be responsible for team mentorship, technology advances and direction, while also supporting project managers and various business towers as a consultant and subject matter expert for the end-point compute environment.

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Work with data analysts, product owners and data scientists, to better understand requirements, finding bottlenecks and resolutions

• Build batch/real time analytical solutions leveraging transformational technologies

• Provide technical engineering working on various technologies

• Design and implement solutions to improve existing support processes and tools

• Support our development and management infrastructure and integrate all systems to work as one

• Write automation code and build tools for provisioning and operating our Development infrastructure on multi OS virtualized environments

• Improve scalability, service reliability, capacity, and performance of Cloud and Hadoop Infrastructure

• Preparing root cause analysis for network and server outages

• Introduce innovations, track and follow up on planning and execution of quality initiatives

• Document and follow defined RMA processes and procedures for all relevant vendors

• Triage all incoming requests through the ticketing systems and apply first attempt troubleshooting steps (escalate trouble tickets when required)

• Record, track, and document the tasks request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Strong background in various coding administration and scripting languages

• Demonstrated experience with big data infrastructure

• Good communication skills and works well in a team environment and with stakeholders

• Experience in building various programs

• Familiarity with tools for monitoring and system alerting 

• Managing multiple products/release cadences with source control branching strategies 

• Software Development experience 

• Experience with open-source tools and technologies in large distributed systems

• Experience building and developing scalable, resilient, always-on data lake

• Ability to grasp new technologies quickly and multitask on multiple responsibilities

• Excellent information and data analysis skills