Solutions — Digital Workplace Services — Audio Visual

Astreya AV Services provides top-tier audio-video solutions, designed to be always accessible and offer maximum performance.

At Astreya, we go beyond just providing AV services for projects—we seek to create lasting partnerships with our customers. This means crafting solutions that view the entire lifecycle of an audio-visual system from design, implementation, and deployment all the way through maintenance and support.

AV technology and services are now essential in the modern world.

The future of work is now, and smart leaders know that investing in their people with flexible home office solutions, intuitive meeting room designs, global frameworks, and high-quality managed services is essential to success. By tying together technology platforms backed by expert guidance and support from Astreya AV Services, we’ll help you empower your workforce for maximum effectiveness and innovation.

Astreya is part of the PSNI Alliance – bringing together local AV teams around the globe to unite for a common purpose: your success.

As an invited member of The PSNI Alliance, we are able to streamline the process of any global AV design and integration initiative. With access to hundreds of Certified Solution Providers around the globe. As a result, we partner with locally based experts who understand your needs – using their in-depth knowledge to procure local resources while we work as a team to expertly manage all logistical details for system deployment that keeps your AV infrastructure running seamlessly.

AV Services Portfolio

AV Managed Services

Incident management & break-fix

  • Incident Response
  • Basic fix or spare parts swap
  • Warranty management Proactive Maintenance
  • Firmware, software, and configuration upgrades of AV equipment
  • Onsite Inventory/Asset Management

Event Support (Virtual & Onsite)

  • End User and Event planner training
  • White glove meeting rooms support the kick-off
  • White glove event support activities (setup/kick-off & duration support)

Av Integration Services

System Design

  • Consultation
  • Modern ideas for the new workplace
  • Scalable system designs
  • Project Engineering
  • CAD

System Integration

  • In-house engineering teams
  • Project planning and management
  • Programming
  • Test & commissioning
  • Communication & open reporting
  • Global Standards adherence

Global Hardware Supply

Hardware Supply

  • International supplier partners
  • Regional hardware pricing

Vendor Management

  • International installation partners
  • Strengthened ability to service contracts

Global Deployments

  • Multiple-country presence reduces shipping costs and problems with customs
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How Astreya’s Global AV Services add real value

Outcome Based Services

  • Where possible, we want to offer outcome-based services vs typical staff augmentation
  • This ensures that resources are used efficiently and the customer only pays for what they need

Global Consistency

  • Customers prefer to deal with one service provider globally
  • We have the ability to offer consistent services through our global presence

Cost Effective Solutions

  • Typical AV service companies leverage a hub model and charge customers for travel and expenses
  • By being able to provide local support to our customers, we are more cost-effective than the competition

Improved Room Uptime

  • AV rooms are in high demand
  • Customers are expecting any problems to be resolved immediately so that end users are more efficient

Data & Automation

  • We leverage Problem Management and Data Analytics to provide customers with insights into their AV fleet

Remote Support Capabilities

  • The hybrid workforce requires not just onsite but also remote support capabilities
  • Event support is a key focus area since companies are looking for innovative ways to deliver hybrid events

We feel lucky to be able to collaborate with Astreya’s fantastic AV team members! Our team is happy and we are thrilled.”

Senior Client Stakeholder
Leading Online Payment Platform 

It’s a small world: Remote monitoring and maintenance for global AV systems.

Read the BLOG

Let’s discover how we can achieve your modern AV potential.

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We’re proud that our AV support innovation gets recognized

Astreya AV Capabilities at-a-glance

Features

End-to-end Solutions

  • One-stop-shop for all AV needs, from design to ongoing support
  • Astreya application for room checks, problem management & real-time reporting

Global Reach

  • Local resources in over 100 countries
  • Ability to respond on the same day
  • Over 95% resolve success rate

Centralized AV Help Desk

  • Astreya automation platform can reduce up to 30% of incidents
  • 24/7 support via a central AV Help Desk

Reliability

  • Fix before impact & proactive support model
Services

AV Integration

  • System design
  • Room upgrades/refresh
  • Project management

AV Maintenance & Break-Fix

  • Proactive maintenance
  • Room inspections
  • Incident & Problem management
  • End-user training

Event Support

  • Event planning
  • Event management
  • Event support
  • Post-production

AV Help Desk

  • System monitoring
  • Live support
  • Incident management
  • Spares management
Unique Value

Problem Management Focus

  • Data-based analysis
  • Early detection
  • Fix before impact
  • Increased room availability

Customer Focus

  • Global talent with industry expertise
  • Training & development for customer excellence
  • Collaborative approach
  • Full pricing transparency

Improved End-user Experience

  • Demonstrated ability to reduce incidents and increase technology up-time

IT Alignment

  • ITSM/ITIL service delivery framework & best practices
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Just the factoids

Our global services deliver consistency and quality at scale.

Our globally-focused AV services bring their own specialized touch to every project. Supported by our technical knowledge and creative flair, we deliver an unforgettable AV customer experience – as evidenced by these numbers! Our mission is always to be in the right place at the right time with exactly what’s needed.

Our Partner Ecosystem

Technology Partners

Astreya empowers customers with unprecedented access to global hardware resources, allowing swift procurement and delivery of equipment – regardless of location.

Technically Speaking

AV Manufacturer Partners

Through strategic partnerships with leading manufacturers, Astreya offers industry-leading support services at competitive prices.