Managed IT services Archives - Astreya

How AV can help you ABC (Always Be Closing)

Thought Leadership

How AV can help you ABC (Always Be Closing)

While every phase of client relationship management is a vital aspect of your business model, closing is by...

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Update collaboration with multifunctional AV solutions

Thought Leadership

Update collaboration with multifunctional AV solutions

As millions of employees were forced to work from home, many companies discovered they lacked the audio/video...

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7 attributes of an exceptional managed service provider

IT Logistics, Service Desk, Strategies, Digital Workplace Services, Thought Leadership

7 attributes of an exceptional managed service provider

For most organizations, the IT service desk is a costly necessity that never seems to provide a good...

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Targeted Q&A: The key to finding a great MSP

Thought Leadership, Service Desk

Targeted Q&A: The key to finding a great MSP

When a business decides to partner with a managed service provider (MSP), choosing the right organization for the...

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Going above and beyond CSAT surveys with service desk KPIs

Service Desk, Thought Leadership

Going above and beyond CSAT surveys with service desk KPIs

For years, the customer satisfaction score (CSAT) has been the gold standard for assessing service quality in various...

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Uplift employee experiences with managed IT services

Thought Leadership, Service Desk

Uplift employee experiences with managed IT services

A help desk is supposed to be just that: a center of help to the users across a...

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