Workplace Services
Your business is only as good as the technology and people that support it. When outsourcing your IT...
Thought Leadership, Service Desk
For most organizations, the IT service desk is a costly necessity that never seems to provide a good...
IT Logistics
IT executives spend significant amounts of time planning and contemplating product lifecycle management, but considerably less time thinking...
Leadership
Don’t count your chickens before they hatch! There are plenty of folks that have learned this lesson the...
Workplace Services, Service Desk
The concept of the Service Desk is simple – it’s a central point of contact between an organization...
Thought Leadership, Service Desk
For years, the customer satisfaction score (CSAT) has been the gold standard for assessing service quality in various...
Thought Leadership, Service Desk
A help desk is supposed to be just that: a center of help to the users across a...
Thought Leadership, Service Desk
Engineers use a unique mode of thinking – commonly called the “engineering mindset” – that emphasizes visualizing everything...
Thought Leadership, Service Desk
Cost Per Supported User (CPSU) is a key performance indicator (KPI) that every IT manager, from VP of...
IT Logistics, Workplace Services, Supply Chain, Network & Data Center
In the final interview of our Remaking the Corporate Work Experience series, Astreya interviews SVP of Global Service...
IT Logistics, Workplace Services
In Part 4 of our Remaking the Corporate Work Experience series, Astreya interviews Sr. Director of Professional Services,...
Workplace Services, Network & Data Center, IT Logistics
In Part 3 of our Remaking the Corporate Work Experience series, Astreya interviews VP of Global Talent &...
IT Logistics, Workplace Services, Network & Data Center
This week is Part 2 of our Remaking the Corporate Work Experience series. We interviewed Audio Visual expert...
IT Logistics, Workplace Services, Network & Data Center
This week, Astreya is kicking off Part 1 of our Remaking the Corporate Work Experience series. In this...
Blog
RelayiQ is thrilled to announce our latest release, since gaining the added resources and firepower of being part...
Blog
There has been a huge buzz around hyperautomation since the global research and advisory firm Gartner listed it...
IT Logistics
While people are the most important asset within any enterprise, without proper equipment, employees cannot operate at full...
