WE MAKE THE CUSTOMER EXPERIENCE AS INNOVATIVE AS THE TECHNOLOGY ITSELF.

While most focus on AV technology itself, we believe it’s equally crucial to innovate customer service. Whether you are responsible for bringing in AV technology, running it, or using it, we do everything possible to make that experience unparalleled. With global expertise, local 24/7 support, and the best-trained people, we deliver flawless AV outcomes that businesses can trust.

 

Better Structure.

Better Outcome.

We do things differently. By dedicating one centralized team as your point of contact, no matter how many regions the project or service spans, we ensure consistency, stability, and peace of mind. All of which contribute to the customer journey and outcome you deserve.

Astreya AV

System Design

A Collaboration Experience Built With You For You

From one-room projects to global, multi-room deployments, we partner with you to design the optimal AV systems for your environment today, as well as preparing you for tomorrow. We implement systems across your organization, from compact huddle spaces to large-scale events, in a scalable, cost-effective way.

Managed Services

We Have Reliability Down to a Science

Our bulletproof approach to managed services, which Astreya has spent 20 years honing to perfection, combines solutions that are intuitive, secure, and practical. We make data-driven decisions to improve and enhance the service to ensure your technology runs smoothly all the time.

Event Support

End-to-End Event Lifecycle Management

We realize AV is not simply about the technology but about how we bring the technology to people, especially when comes to event support. We manage the event lifecycle, from inception to closure with a global team of experienced remote or onsite event support technicians 

System Integration

We Deliver Global Experiences Locally

Astreya provides a blend of customization and out-of-the-box integration so you receive exactly what you need. Our global configuration team includes highly trained technicians who will ensure the smoothest experience. We plan the installation of your approved system and manage the process to ensure no business disruption.

Remote Support

Great Service Makes Great AV Happen

Reducing margin for error is our strength. Our integrated support model ensures that an issue will be fixed, likely before your users even notice or it impacts your business. We provide 24/7 Service Desk support to users regardless of timezone.

Features and Capabilities


Features

End-to-End Solutions

  • One-stop-shop for all AV needs, from design to ongoing support
  • Astreya application for room checks, problem management & real-time reporting

Global Reach

  • Local resources in over 100 countries
  • Ability to respond the same day
  • Over 95% resolve success rate

Centralized AV Help Desk

  • Astreya automation platform can reduce up to 30% of incidents
  • 24/7 support via a central AV Help Desk

Reliability

  • Fix before impact & proactive support model
Capabilities

AV Integration

  • System design
  • Room upgrades/refresh
  • Project management

AV Maintenance & Break-Fix

  • Proactive maintenance
  • Room inspections
  • Incident management
  • Problem management
  • End user training

Event Support

  • Event planning
  • Event management
  • Event support
  • Post production

AV Help Desk

  • System monitoring
  • Live support
  • Incident management
  • Spares management

Great service makes great AV happen. 

Get started today.