User Support Experience

Astreya Service Desk enables you to monitor, understand and improve the IT experience across your organization with irrefutable proof-points, not assumptions or guesswork. Own data that creates trust and wins arguments.

Go Beyond Customer Satisfaction Surveys

SLAs and CSAT Surveys only tell part of the story when it comes to the quality of User Support. Understanding how employees truly feel about the IT support experience is critical to improving service delivery and demonstrating IT value to your business. At the same time, we have a suite of KPI’s specifically designed to track the voice of the customer (user) that goes beyond simple CSAT surveys.

Measuring the User Support Experience

Managed Service Desk combines essential quantitative data (SLAs and KPIs) with qualitative data that clearly measures how your employees feel about the IT support they receive 24 hours a day, 7 days a week, 365 days a year.

Astreya uses a data-driven approach to understand your employees’ sentiment and support experiences which ultimately gives you a better understanding of the value IT support is creating for your supported users and organization.

Additional Resources