A frustrated employee runs into an error. Instead of writing a detailed support ticket, they take a screenshot,...
Innovation
AI, Innovation, Service Desk
Astreya Attachments Summarizer Now on ServiceNow Store
It’s 9:14 AM. You haven’t had your coffee yet. A ticket comes in: “The site’s down. Plz fix...
Thought Leadership, Innovation, Business Growth, AI
Dark Data: The Hidden Driver Behind AI and Automation Success
“In God we trust. All others must bring data.” This quote by W. Edwards Deming has never been...
AI, Innovation
Enterprise AI Implementation Tips: How to Cut Through AI Hype
Everyone says they’re doing AI. But who’s actually doing it? That question set the tone for Astreya’s recent...
AI, Innovation, Service Desk
GenAI in IT Operations: From Firefighting to Intelligent Automation
Most IT operations haven’t really been “operating.” For decades, we’ve built workflows that respond after something breaks. Rule-based...
Innovation
Making IT innovation a habit
In some of our previous blogs, we’ve emphasized on the importance of innovation and the role it plays...
Innovation
From movement to momentum; Creating a culture of IT innovation
The importance of innovation is not new to businesses, especially for the ones in the business of IT....
Innovation
Developing your digital innovation strategy
Ever realized how easy it is to order food from the comfort of your home these days? Or,...