As millions of employees were forced to work from home, many companies discovered they lacked the audio/video...
 
 IT Asset Management, Digital Workplace Services, IT Logistics
    
    
    
    IT Asset Management, Digital Workplace Services, IT Logistics  
    
    
Table of Contents Key Takeaways The Importance of IT Asset Lifecycle Management When you think about IT asset...
 Data Center & Network Mgmt.
    
    
    
    Data Center & Network Mgmt.  
    
    
Disaster recovery plans (DRPs) are the backbone of IT resilience, designed to activate precisely when the unexpected occurs....
 Audio Visual
    
    
    
    Audio Visual  
    
    
Data analytics in the cutting-edge field of AV managed services transcends its role as a mere tool, evolving...
 Cybersecurity
    
    
    
    Cybersecurity  
    
    
Welcome, fellow digital explorers! As we venture deeper into 2024, the landscape of cybersecurity has become more akin...
 
 Thought Leadership
    
    
    
    Thought Leadership  
    
    
As millions of employees were forced to work from home, many companies discovered they lacked the audio/video...
 
 IT Logistics, Digital Workplace Services, Strategies, Service Desk, Thought Leadership
    
    
    
    IT Logistics, Digital Workplace Services, Strategies, Service Desk, Thought Leadership  
    
    
For most organizations, the IT service desk is a costly necessity that never seems to provide a good...
 
 Service Desk, Thought Leadership
    
    
    
    Service Desk, Thought Leadership  
    
    
When a business decides to partner with a managed service provider (MSP), choosing the right organization for the...
 
 Thought Leadership, Service Desk
    
    
    
    Thought Leadership, Service Desk  
    
    
For years, the customer satisfaction score (CSAT) has been the gold standard for assessing service quality in various...
 
 Service Desk, Thought Leadership
    
    
    
    Service Desk, Thought Leadership  
    
    
A help desk is supposed to be just that: a center of help to the users across a...
 
 Service Desk, Thought Leadership
    
    
    
    Service Desk, Thought Leadership  
    
    
Engineers use a unique mode of thinking – commonly called the “engineering mindset” – that emphasizes visualizing everything...
 
 Service Desk, Thought Leadership
    
    
    
    Service Desk, Thought Leadership  
    
    
Cost Per Supported User (CPSU) is a key performance indicator (KPI) that every IT manager, from VP of...
 
 IT Logistics, Digital Workplace Services
    
    
    
    IT Logistics, Digital Workplace Services  
    
    
In Part 4 of our Remaking the Corporate Work Experience series, Astreya interviews Sr. Director of Professional Services,...
 
 IT Logistics, Digital Workplace Services
    
    
    
    IT Logistics, Digital Workplace Services  
    
    
This week, Astreya is kicking off Part 1 of our Remaking the Corporate Work Experience series. In this...
 
 Thought Leadership
    
    
    
    Thought Leadership  
    
    
RelayiQ is thrilled to announce our latest release, since gaining the added resources and firepower of being part...
 
 Thought Leadership
    
    
    
    Thought Leadership  
    
    
There has been a huge buzz around hyperautomation since the global research and advisory firm Gartner listed it...
 
 IT Logistics
    
    
    
    IT Logistics  
    
    
While people are the most important asset within any enterprise, without proper equipment, employees cannot operate at full...