Outsourcing desktop support Archives - Astreya

7 attributes of an exceptional managed service provider

7 attributes of an exceptional managed service provider

IT Logistics, Digital Workplace Services, Strategies, Thought Leadership, Service Desk

7 attributes of an exceptional managed service provider

For most organizations, the IT service desk is a costly necessity that never seems to provide a good...

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Targeted Q&A: The key to finding a great MSP

Targeted Q&A: The key to finding a great MSP

Thought Leadership, Service Desk

Targeted Q&A: The key to finding a great MSP

When a business decides to partner with a managed service provider (MSP), choosing the right organization for the...

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Going above and beyond CSAT surveys with service desk KPIs

Going above and beyond CSAT surveys with service desk KPIs

Service Desk, Thought Leadership

Going above and beyond CSAT surveys with service desk KPIs

For years, the customer satisfaction score (CSAT) has been the gold standard for assessing service quality in various...

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Uplift employee experiences with managed IT services

Uplift employee experiences with managed IT services

Service Desk, Thought Leadership

Uplift employee experiences with managed IT services

A help desk is supposed to be just that: a center of help to the users across a...

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