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Services // Service Desk
Transform IT Support with
an AI-Powered Service Desk
Fast, tierless, and human-centered to resolve issues before they disrupt work.
Cloud, Infrastructure & Security
Enterprise AI Services
Digital Workplace Services
Pain points
The challenge we solve
Most IT service desks were built for a different era. Today’s hybrid workplace runs on constant connection, and a single delay can ripple across teams, projects, and revenue. Legacy ticketing systems slow progress, frustrate users, and drain IT resources. Astreya’s Service Desk changes the equation by merging speed, intelligence, and empathy into every interaction.
Enterprises using AI and automation in IT support reduce mean time to resolution by up to 40%.
(Source: Deloitte 2024)
The Astreya Advantage
Why Astreya?
Astreya brings together advanced automation, real-time analytics, and experienced professionals to deliver a new kind of IT support. Our Service Desk operates continuously and intelligently, solving issues faster, improving satisfaction, and giving organizations the confidence to scale.
AI-First Service Delivery
Machine learning handles routine tasks so human experts can focus on complex, high-value problems.
Tierless Experience
A single layer of intelligent support replaces outdated tier models, giving employees direct access to the right help.
Continuous Optimization
Every ticket teaches the system how to perform better, improving speed and accuracy over time.
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Human Connection at Scale
Our specialists combine technical skill with emotional intelligence to create supportive, effective interactions.
Key capabilities
How it works
Our Service Desk runs on a combination of human expertise, AI orchestration, and automation designed for large-scale IT environments.
01
Intelligent Request Routing
AI identifies patterns and directs requests to the best resource without delay.
02
Automated Resolution
ServiceNow workflows and custom scripts resolve common incidents automatically.
03
Proactive Monitoring & Prevention
AIOps tools detect and address anomalies before they affect users.
04
Knowledge Management & Self-Service
An evolving knowledge base empowers employees to solve problems quickly and accurately.
05
Unified Reporting & Dashboards
Real-time visibility into trends, performance, and satisfaction metrics supports continuous improvement.
Proof of impact
Proven results
99.3%
tickets
Customer Satisfaction (CSAT)
40%
tickets
Faster Mean Time to Resolution (MTTR)
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30%
tickets
Productivity Improvement through Automation
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50+%
tickets
Improvement in Resolution Rate
A global professional services company faced fragmented IT operations and disconnected automation tools. Astreya led a phased transformation using ServiceNow and AIOps to unify systems and introduce predictive analytics. The results included a 30 percent productivity improvement and a 40 percent faster mean time to repair across core business functions.
What’s your service desk costing you?
Use our ROI Calculator to find out. Discover how much inefficiencies in IT support are costing your business & how much you can save with a high-functioning, AI-optimized service desk.
integration with the astreya ecosystem
Works seamlessly with your enterprise IT stack
Our Service Desk connects across Astreya’s broader Digital Workplace ecosystem, linking IT Asset Management, Workplace Collaboration, and Cloud & Hybrid IT into one continuous support loop. Every incident adds insight, strengthening the entire environment for faster, smarter service in the future.
Use cases
Where it delivers value
01
Enterprise-Scale Support
Deliver consistent, high-quality assistance across regions and time zones.
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02
Hybrid Workforce Enablement
Provide seamless support to employees whether they are remote, on-site, or in transition.
03
Automation-Driven Optimization
Turn repeat issues into automated workflows that reduce manual work and error.
04
Service Desk Modernization
Replace legacy systems with intelligent operations that scale effortlessly and perform better over time.
Ready to streamline IT support?
Our exclusive guide explores how to optimize service management, reduce costs, and enhance productivity. You’ll get step-by-step strategies and direct access to an ROI calculator that measures efficiency improvements across your entire support operation.
