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Services // Service Desk
Transform IT Support with
an AI-Powered Service Desk
Fast, tierless, and human-centered to resolve issues before they disrupt work.
Cloud, Infrastructure & Security
Enterprise AI Services
Digital Workplace Services
Pain points
The challenge we solve
Most IT service desks were built for a different era. Today’s hybrid workplace runs on constant connection, and a single delay can ripple across teams, projects, and revenue. Legacy ticketing systems slow progress, frustrate users, and drain IT resources. Astreya’s Service Desk changes the equation by merging speed, intelligence, and empathy into every interaction.
Enterprises using AI and automation in IT support reduce mean time to resolution by up to 40%.
(Source: Deloitte 2024)
The Astreya Advantage
Why Astreya?
Astreya brings together advanced automation, real-time analytics, and experienced professionals to deliver a new kind of IT support. Our Service Desk operates continuously and intelligently, solving issues faster, improving satisfaction, and giving organizations the confidence to scale.
AI-First Service Delivery
Machine learning handles routine tasks so human experts can focus on complex, high-value problems.
Tierless Experience
A single layer of intelligent support replaces outdated tier models, giving employees direct access to the right help.
Continuous Optimization
Every ticket teaches the system how to perform better, improving speed and accuracy over time.
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Human Connection at Scale
Our specialists combine technical skill with emotional intelligence to create supportive, effective interactions.
Key capabilities
How it works
Our Service Desk runs on a combination of human expertise, AI orchestration, and automation designed for large-scale IT environments.
01
Intelligent Request Routing
AI identifies patterns and directs requests to the best resource without delay.
02
Automated Resolution
Guided workflows and custom scripts resolve common incidents automatically.
03
Proactive Monitoring & Prevention
AIOps tools detect and address anomalies before they affect users.
04
Knowledge Management & Self-Service
An evolving knowledge base empowers employees to solve problems quickly and accurately.
05
Unified Reporting & Dashboards
Real-time visibility into trends, performance, and satisfaction metrics supports continuous improvement.
Proof of impact
Proven results
99.3%
tickets
Customer Satisfaction (CSAT)
40%
tickets
Faster Mean Time to Resolution (MTTR)
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30%
tickets
User Productivity Improvement through Automation
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50%
tickets
Improvement in Resolution Rate
A global professional services company faced fragmented IT operations and disconnected automation tools. We led a phased transformation using ServiceNow and Astreya's proprietary AI OpsHub to unify systems and introduce predictive analytics. The results included a 30% productivity improvement and a 40% faster MTTR across core business functions.
Maximize the ROI of your service sesk
Download our comprehensive how-to guide & ROI calculator.
integration with the astreya ecosystem
Works seamlessly with your enterprise IT stack
Our Service Desk connects across Astreya’s broader Digital Workplace ecosystem, linking IT Asset Management, AV & Workplace Collaboration, and Cloud & Hybrid IT into one continuous support loop. Every incident adds insight, strengthening the entire environment for faster, smarter service in the future.
Use cases
Where it delivers value
01
Enterprise-Scale Support
Deliver consistent, high-quality assistance across regions and time zones.
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02
Hybrid Workforce Enablement
Provide seamless support to employees whether they are remote, on-site, or in transition.
03
Automation-Driven Optimization
Turn repeat issues into automated workflows that reduce manual work and error.
04
Service Desk Modernization
Replace legacy systems with intelligent operations that scale effortlessly and perform better over time.
Ready to streamline IT support?
Learn how our IT support experts can help you drive brilliant service desk experiences.
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Too Many Tools, Not Enough Outcomes
Every vendor sells a platform. You end up with overlapping systems, fragile integrations, and no single owner for business outcomes.
One Size Fits Nobody
Big providers arrive with a standard playbook. Your teams are asked to conform to their process instead of solutions being designed around how your business actually runs.
Reactive Instead Of Predictive
Tickets pile up, outages still surprise everyone, and data is stuck in dashboards instead of driving proactive fixes and smarter decisions.
AI As Theater
You hear about AI everywhere, but pilots stall, governance lags behind, and nobody can clearly point to the value created across your stack.