What this Job Entails: 

The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Manages multiple, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Participate in internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Be a point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• Experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Ability to collaborate with stakeholders and communicate project updates to client executives. 

Preferred Qualifications: 

• Various certifications

• Change management knowledge 

• Familiarity with various project management methodologies 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Field Technician II will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).

• Participate in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.

• Help with performing card adds or replacements, software upgrades, and associated testing.

• Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.

• Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.

• Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.

• Support the management of local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.

• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.

• Perform site surveys in support of network builds, augments, or decommissions.

• Assist in coordinating site access, equipment staging, and other tasks

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.
• Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure. 
• Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.
• Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.
• Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.
• Knowledge of state and local regulatory standards, procedures, and permitting requirements.
• Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.
• Ability to work independently, diagnose problems and take appropriate action with minimal supervision.
• Experience with spreadsheets, workflow and project management applications, and administrative software applications.
• Understanding of how to use a Tier-1 ITSM platform s

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

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We are seeking a highly skilled and experienced Senior IT Project Manager to lead and deliver complex IT projects with a focus on network infrastructure, data center technologies, and iterative deployment methodologies. The ideal candidate will possess deep expertise in managing projects involving microwave networks, common facilities, network infrastructure, compute, storage, and associated tools. With a strong understanding of both waterfall and agile project management frameworks, the successful candidate will effectively drive project execution while ensuring alignment with organizational objectives.

Key Responsibilities:

Lead and manage end-to-end IT projects, ensuring they are delivered on time, within scope, and within budget.

Oversee projects related to network infrastructure (microwave, common facilities, and general network upgrades) and data center operations (compute, storage, and associated tools).

Develop and maintain detailed project plans, including schedules, budgets, and resource allocation.

Implement deployment strategies using an iterative approach to ensure smooth transitions and minimize disruptions.

Coordinate cross-functional teams, including technical staff, vendors, and stakeholders, to ensure project success.

Serve as the primary point of contact for all project-related communications, updates, and reporting.

Monitor and mitigate project risks and issues, escalating as necessary to ensure successful outcomes.

Drive adoption of best practices in project management methodologies, balancing waterfall and agile approaches based on project needs.

Ensure compliance with organizational policies, standards, and regulatory requirements.

Provide mentorship and guidance to junior project managers and team members.

Required Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field.

Minimum of 5 years of experience managing complex IT projects.

Demonstrated expertise in network infrastructure (microwave, common facility, and general network solutions) and data center technologies (compute, storage, and tools).

Strong knowledge of both waterfall and agile project management methodologies.

Proven ability to lead iterative deployment strategies and manage multiple phases of project delivery.

Excellent communication and stakeholder management skills.

Strong problem-solving and analytical capabilities.

Ability to work effectively in a fast-paced, collaborative environment.

Preferred Qualifications:

Prior experience in utility or energy sector projects.

Project Management Professional (PMP) certification.

Agile certifications (e.g., Certified Scrum Master, SAFe)

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Subject Matter Expert in Commercial & Industrial IoT Systems

Global Oversight and Collaboration:

• Develop and maintain the RACI matrix for IoT systems globally, ensuring clear roles and responsibilities.
• Oversee the process of identifying, categorizing, and addressing issues with IoT systems globally to ensure efficient resolution.
• Collaborate with regional managers to ensure local practices align with global standards through regular communication and coordination.
• Monitor the effectiveness of IoT systems and triage processes, working with regional managers to identify areas for improvement.
• Stay updated on regulatory changes and implement necessary adjustments to ensure compliance with relevant standards and regulations.

Triage Flow Management:

• Work closely with the Global Service Manager ensuring global triage flow consistency, ensuring issues are prioritized and addressed promptly.
• Work closely with internal teams and external partners to ensure smooth triage and issue resolution processes.
• Implement and continuously improve industry standards for triage and issue management.

SLA & General Compliance:

• Ensure global SLA compliance for suppliers, vendors, and contractors, addressing any deviations.
• Track and report on SLA performance metrics, providing regular reports to identify trends and areas for improvement.
• Identify the root cause of SLA breaches, implement corrective actions, and prevent future occurrences.
• Serve as a point of contact between the IoT team and the GBSO Compliance Team, ensuring all compliance-related issues are addressed.

Issue Resolution:

• Manage the process of identifying and resolving issues with IoT systems and devices, overseeing helpdesk support.
• Handle warranty-related matters and ensure compliance with warranty terms and conditions.
• Ensure all issue resolutions comply with relevant standards and regulations.

Standards and Development:

• Develop and implement global standards for IoT systems to ensure consistency and efficiency.
• Create and maintain knowledge base articles that align with process flows and triage efforts.
• Oversee engagement with integrators to ensure adherence to established standards.
• Develop and maintain compliance documentation to ensure adherence to global standards.

Process Flow Management Tools:

• Implement and manage process flow management tools to optimize workflows and enhance efficiency.
• Create and deliver team presentations that provide an overview of process management, ensuring all team members are aligned and informed.

SharePoint Structure Management:

• Oversee the structure and management of SharePoint sites to ensure efficient document storage, retrieval, and compliance with organizational policies.

Qualifications:

• Proven experience in managing global IoT systems.
• Strong understanding of SLA compliance, supplier contracts, and RACI matrices.
• Excellent project planning and management skills.
• Ability to work collaboratively with regional managers and external partners.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Experience with process flow management tools and creating team presentations.
• Proficiency in SharePoint structure management.

Preferred Qualifications:

• Experience in a similar role within a large, global organization.
• Knowledge of industry standards and best practices for IoT systems.
• Familiarity with regulatory compliance requirements for IoT systems.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Overview:
The Field Service Technician plays an important role in enabling a seamless user experience.Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment. Field Service Technicians are the backbone of front-line user support, ensuring that conference rooms are well-maintained and behind-the-scenes user setups are flawlessly executed. Beyond their technical duties, Field Service Technicians focus on fostering strong relationships with users, understanding their needs, and ensuring their satisfaction.They will support Astreya's ever-expanding customer base and ensure a consistently high-quality user support experience. The successful candidate will be familiar with industry best practices and willing to go above and beyond for our clients.
 

Scope:
● Provide end-to-end onsite and remote user support, ensuring high-quality solutions and user experiences.
● Manage inventory, assets, and e-recycling, utilizing data management software for accuracy and workflow efficiency.
● Diagnose hardware issues, support AV equipment, and collaborate across teams to ensure smooth operations and customer satisfaction.
 

Primary Responsibilities:
● User Support: Provide end-to-end onsite and remote user support on service requests raised by clients. Use logic and reasoning to identify alternative solutions, conclusions, or approaches to solving problems and delivering the best possible solutions resulting in a high quality user experience.
● Inventory & Asset Management: Handle inventory and asset management and e-recycling. UtilizeInventory Data management software to maintain inventory accuracy and workflow. Deploy and recover assets and accessories. Assist in Workstation dressing and other asset management racks and locations.
● Hardware Support & Management: Diagnose and resolve hardware issues. Support product lifecycle management activities, tracking and managing inventory, e-recycling of hardware.
● Room & Audio Equipment Support: Support a complex and fast paced environment focused on video conference rooms and ensure audio and visual quality, troubleshooting any issues and requests that may arise. Participate in installing AV equipment and displays.
● Ticket Management: Ensure assigned request tickets for support are prioritized and completed in a timely manner. Handle tasks related to order tracking, hardware deployment, and user setup, which may be tracked through ticketing systems. Use the defined ITSM System to properly
manage your work related to defined service activities.
● Issues Escalation: Effectively document and escalate issues which cannot be resolved within the Service Level Agreements (SLAs). Proactively communicate to your supervisor when you encounter errors in documented support procedures. Adhere to incident management, problem management, change management, and knowledge management best practices.
● Collaboration: Participate in cross team/site collaboration used to share service knowledge,isolate potential problems and ensure the consistent delivery of defined service activities.Collaborate within the broader IT customer experience team, as well as extended IT organization to ensure the highest level of customer support and experience.
● Customer Experience: Ensure positive user experience and customer satisfaction through smooth working operations and effective work management. Enable the success of your peers and teammates.
● Complete other duties as assigned.

Required Qualifications/Skills:
● High school diploma or general education degree (GED) and 1 to 2 years’ related experience and/or training in IT Services; or equivalent combination of education and experience.
● Strong knowledge in policies and procedures related to requested support activities.
● Capable of understanding customer needs and providing a high level of interaction, ensuring customer satisfaction.
● Proactive in mastering all aspects of service delivery processes, communication, and the quality of your work.
● Facilitate and promote a team culture which encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the service program.
● Provide general IT support within a high volume and fast-paced technology environment.
● Possess the ability to assist with a variety of basic technical issues, including but not limited to applications, hardware, mobile technologies.
● Strong working knowledge of Microsoft Windows 11, Mac OS X, Linux Fundamentals, HardwareLevel troubleshooting, Hardware Installation, Upgrades.
● Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.)
● Knowledge of hardware (desktop/laptop) deployment methods using image deployment tools.
● Ability to quickly diagnose, organize, and prioritize competing deadlines and properly set service expectations with clients.
● Time Management: Must possess strong time management skills to prioritize tasks effectively, meet deadlines, and deliver exceptional customer support
 

Preferred Qualifications:
● Active listening and detail oriented to perform and document your work
● Enjoy working with collaborative individuals and understand that you are in a customer-facing support role.
● Strive to deliver a high quality user support experience.
● Excellent written and verbal communications are second to none.
● Self-motivated and the ability to execute tasks and handle time sensitive situations
● Commitment to excellence
 

Other Requirements:
● This role requires weights of 50lbs/22kg to be regularly lifted
● Strong Communication Skills, Written and Verbal English required.
● This is an office based role, it requires the successful candidate to be on site during working hours.

Health & Safety Requirements:
● Must conduct work activities in accordance with all applicable Environmental, Health & Safetyregulations and rules. Additionally, will follow all Astreya’s Health & Safety Program, Code ofConduct, and client Health & Safety rules at all times.

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​Job Description

The Field Service Technician plays an important role in enabling a seamless user experience.

Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment. Field Service Technicians are the backbone of front-line user support, ensuring that conference rooms are well-maintained and behind-the-scenes user setups are flawlessly executed. Beyond their technical duties, Field Service Technicians focus on fostering strong relationships with users, understanding their needs, and ensuring their satisfaction.
They will support Astreya's ever-expanding customer base and ensure a consistently high-quality user support experience. The successful candidate will be familiar with industry best practices and willing to go above and beyond for our clients.

Scope:

• Provide end-to-end onsite and remote user support, ensuring high-quality solutions and user experiences.

• Manage inventory, assets, and e-recycling, utilizing data management software for accuracy and workflow efficiency.

• Diagnose hardware issues, support AV equipment, and collaborate across teams to ensure smooth operations and customer satisfaction.

Primary Responsibilities:

• User Support: Provide end-to-end onsite and remote user support on service requests raised by clients. Use logic and reasoning to identify alternative solutions, conclusions, or approaches to solving problems and deliver the best possible solutions resulting in a high quality user experience.

• Inventory & Asset Management: Handle inventory and asset management and e-recycling. Utilize Inventory Data management software to maintain inventory accuracy and workflow. Deploy and recover assets and accessories. Assist in Workstation dressing and other asset management racks and locations.

• Hardware Support & Management: Diagnose and resolve hardware issues. Support product lifecycle management activities, tracking and managing inventory, e-recycling of hardware.

• Room & Audio Equipment Support: Support a complex and fast paced environment focused on video conference rooms and ensure audio and visual quality, troubleshooting any issues and requests that may arise. Participate in installing AV equipment and displays.

• Ticket Management: Ensure assigned request tickets for support are prioritized and completed in a timely manner. Handle tasks related to order tracking, hardware deployment, and user setup, which may be tracked through ticketing systems. Use the defined ITSM System to properly manage your work related to defined service activities.

• Issues Escalation: Effectively document and escalate issues which cannot be resolved within the Service Level Agreements (SLAs). Proactively communicate to your supervisor when you encounter errors in documented support procedures. Adhere to incident management, problem management, change management, and knowledge management best practices.

• Collaboration: Participate in cross team/site collaboration used to share service knowledge, isolate potential problems and ensure the consistent delivery of defined service activities.Collaborate within the broader IT customer experience team, as well as extended IT organization to ensure the highest level of customer support and experience.

• Customer Experience: Ensure positive user experience and customer satisfaction through smooth working operations and effective work management. Enable the success of your peers and teammates.

• Complete other duties as assigned.

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 1 to 2 years’ related experience and/or training in IT Services; or equivalent combination of education and experience.

• Strong knowledge in policies and procedures related to requested support activities.

• Capable of understanding customer needs and providing a high level of interaction, ensuring customer satisfaction.

• Proactive in mastering all aspects of service delivery processes, communication, and the quality of your work.

• Facilitate and promote a team culture which encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the service program.

• Provide general IT support within a high volume and fast-paced technology environment.

• Possess the ability to assist with a variety of basic technical issues, including but not limited to applications, hardware, mobile technologies.

• Strong working knowledge of Microsoft Windows 11, Mac OS X, Linux Fundamentals, Hardware Level troubleshooting, Hardware Installation, Upgrades.

• Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.)

• Knowledge of hardware (desktop/laptop) deployment methods using image deployment tools.

• Ability to quickly diagnose, organize, and prioritize competing deadlines and properly set service expectations with clients.

• Time Management: Must possess strong time management skills to prioritize tasks effectively, meet deadlines, and deliver exceptional customer support

Preferred Qualifications:

• Active listening and detail oriented to perform and document your work

• Enjoy working with collaborative individuals and understand that you are in a customer-facing support role.

• Strive to deliver a high quality user support experience.

• Excellent written and verbal communications are second to none.

• Self-motivated and the ability to execute tasks and handle time sensitive situations

• Commitment to excellence

Other Requirements:

• This role requires weights of 50lbs/22kg to be regularly lifted

• Strong Communication Skills, Written and Verbal English required.

• This is an office based role, it requires the successful candidate to be on site during working hours.

Health & Safety Requirements:

• Must conduct work activities in accordance with all applicable Environmental, Health & Safety regulations and rules. Additionally, will follow all Astreya’s Health & Safety Program, Code of

• Conduct, and client Health & Safety rules at all times.

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Data Center Technician II

The Data Center Sites Technician II installs, moves, and decommissions hardware, including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center. The technician will confirm and label devices, racks, and cables.  The technician will work in a standard ticketing system, providing clear, timely, and appropriate customer communications. 

The Data Center Technician performs these activities under the direction of Site Services Senior Staff (Technician Level III & Lead Technicians, Operations Supervisor and/or Operations Manager) and follows Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work. 

The Data Center Technician-II must be proficient enough in the Operations Support Technician and Technician-I functions to effectively train new OST & Tech-I staff members. At times, the Technician-II may serve as a project/task delegate to Technician-III and/or Lead Technician staff. To satisfy these requirements, the Technician-II must demonstrate professional communication and leadership characteristics on an ongoing basis.

The Data Center Technician-II will be fully QC qualified and must begin demonstrating proficiencies consistent with meeting on-call requirements within 6 months of hire or promotion.  

Required Skills:

• Physically assist in moving and racking equipment. 
• Able to safely lift and move a minimum of fifty (50) pounds
• High level of written and oral fluency in English
• Must provide own transportation to work locations
• Excellent verbal and written communication skills
• Must be able to respond to any On-Call request within 1 hour, if added to on-call rotation
• Able to update asset management data as required using scanners
• Can effectively utilize the ticket management systems
• Able to Install/De-Install/Maintain servers, switches, routers, storage and other hardware
• Able to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards
• Can communicate effectively in tickets and emails, to customers, management, and peers
• Must work effectively with other Milestone staff and customers
• Must be able to multitask. 
• Must be able to adapt to changing priorities, conditions, and circumstances
• Must be punctual and reliable.
• Must have good organization skills. 
• Must have good interpersonal skills for working in a team environment.
• Must have good time management skills. 
• Delivers a good quantity and quality of work.
• Able to operate material handling equipment—server lifts, pallet jacks, and forklifts (if certified)
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. Able to learn new software.

Required Experience:

• 3+ years Rack and Stack experience (or demonstrate abilities consistent with)
• Working knowledge of one or more ticketing systems.  Service Now knowledge preferred.
• Working knowledge of computer hardware
• Working knowledge of networking components and infrastructures
• Knowledgeable in Data Center best practices (i.e., basic fault tolerance, cable routing, calculating power usage)
• Expert cable management skills and experience running fiber and copper in a data center
• Some knowledge of data center electrical, HVAC, and bandwidth infrastructures, as well as fiber/copper topologies
• Certifications in Data Center technologies are desired

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks, which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails:

The Network Engineer V is a focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details. 

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Install, configure and maintain various network hosts and services like routers, switches, firewalls, VPN endpoints

• Perform network maintenances/upgrades (often during normal working hours, but sometimes during the evening or weekend)

• Troubleshooting network issues and outages, overseeing unique or escalated issues

• Lead global production and corporate network including edge, backbone, datacenter, POP, and content delivery network (CDN) infrastructure

• Mandle multiple vendor switch on various servers in dealing with hardware/software issues

• Handle traffic, and any queries raised by ISP/Partners

• Manage all incidents such as input errors, CRC, RMA etc.

• Work directly with ISP/Vendors on fixing any issues related to network

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Familiarity with content delivery networks and internet peering strategies

• Understanding of server hardware technologies relative to content delivery performance and capacity

Preferred Qualifications: 

• N/A

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Project Coordinator I will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Provides weekly operational updates including action items.

• Communicate effectively, maintain and establish a good rapport team and client.

• Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures.

• Assists with identifying operational/project issues and/or escalating the issue to the team lead.

• Attending and participating in client meetings as required.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams for ticket resolution.

• Work closely with the Facility providers and Smart Hands to drive the issues.

• Working with the Hardware vendors ensuring the RMA shipments to and from Facilities.

• Assists with daily monitoring of the ticketing system and resolving them under defined SLA

• Promote a culture of effective communication, continuous improvement and innovation through teamwork and business process reviews

• Assists with identifying trends or recurring problems and escalates to team lead for resolution.

• Assists with identifying and collaborating on new process improvement opportunities.

• Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Required to work on oncall roster and preparing/participating in daily handovers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
  
  

Required Qualifications/Skills:

• Bachelor/Diploma preferably in Information Technology or Engineering and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience.

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Familiarity with Microsoft Excel and Google Suite

• Excellent communication skills, both verbal and written

• Positive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload in a fast-paced environment

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Good to Have:

Knowhow of operations inside Data Centers/POPs

Handled Logistics / shipments

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What this Job Entails: 

The Project & Program Management Manager administers projects, allocating resources, assisting in the update of project plans, following up on project tasks with resources relating to projects, assists in tracking deliverables, milestones, and analysis of project data.

Scope: 

• Works on issues of diverse scope where analysis of a situation or data needs evaluation of multiple factors, including a familiarity with current business trends. 

• Follows processes and operational policies while selecting methods and techniques for obtaining solutions. 

• Acts as advisor to subordinates to meet schedules and/or resolve technical problems. 

• Develops and administers schedules, performance requirements.

• May have budget responsibilities.

Your Roles and Responsibilities:

• Oversees multiple, cross-functional and technical projects.

• Collaborate with Astreya team members, leaders and individual contributors, as well as collaborate with customer business stakeholders.

• Align with the internal Astreya team and customer stakeholders on priorities and service improvement timelines.

• Structure and drive project planning and schedules, define what project success would look like and drive execution to meet milestones and organizational objectives.

• Own all program reporting and metrics delivery. 

• Collaborate with the Astreya and the customer to develop and maintain service reporting dashboards.

• Own the standard Monthly Operational Reporting (MOR) and Quarterly Business Review (QBR) decks and ensure timely updates and completion by the responsible Astreya service owner.

• Manages a diverse group of employees

• Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place

• Work closely with Talent Acquisition Teams to develop pipeline and process for hiring strong candidates and interview where necessary  

• Collaborate with internal teams to gather requirements and drive solutions with all internal and external stakeholders through all stages of assigned projects from the roadmap

• Further, develop and maintain resources through coaching and guidance to understand career projection and build a succession plan for future career growth opportunities.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. 

• Must be able to lead a cooperative effort among members of a project team.

• Has critical communication and listening skills, then shapes conversations both verbally and written based on each interaction.

• Ability to multitask and adapt to changing priorities.

• Capable of managing high pressure and short timelines.

• Highly collaborative and proactive.

• Extremely detail oriented

• Able to apply critical thinking when solving problems and can determine when a problem is “done”.

• Must have an analytical data driven approach to reviewing and solving problems.

• Experience developing operation level solutions needed to eliminate process or technology related issues.

• Experience managing technical projects

Preferred Qualifications: 

• Program management experience

• Experience performing SQL queries, using purposely built applications, in addition to standard office suites

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Optical Engineer III — Remote Turnup & Test Support (RTTS)

Primary Focus: Ciena RLS platform — Remote testing, provisioning, and service activation for Meta Backbone Optical deployments.

Core Responsibilities

• Lead remote turn-up, test, and provisioning of optical network elements (Ciena RLS and related DWDM/ROADM equipment).
  

• Direct field technicians to execute optical testing (OTDR, power level validation, span qualification, and fiber continuity checks).
  

• Validate and document Engineering Design Package (EDP) and Method of Procedure (MOP) requirements during live testing and activation.
  

• Coordinate with Network Operations, Optical Build, and Vendor teams to resolve test failures, alarms, or misconfigurations.
  

• Ensure all links and spans are traffic-ready, aligned with project SLOs and Meta deployment standards.
  

• Maintain accurate test results, provisioning records, and closure documentation within project tracking systems (e.g., NeXT, JIRA, or similar).
  

Technical Skillset

• Strong knowledge of Ciena RLS platforms (Reconfigurable Line System) and Ciena 6500/Waveserver systems.
  

• Experience with DWDM, ROADM, and coherent optical technologies (amplifiers, EDFAs, VOAs, ROADMs, OCMs, etc.).
  

• Hands-on proficiency with remote testing tools (OTDR, optical power meter, OSA, and remote test heads).
  

• Familiarity with optical provisioning, network management systems, and EMS/NMS platforms (e.g., Ciena OneControl, ONeMS).
  

• Working knowledge of optical span design and characterization — loss budgets, OSNR, chromatic/polarization dispersion.
  

• Understanding of fiber infrastructure and construction fundamentals — splicing, patch panels, patching schematics, and labeling standards.
  

• Competency with MOP/EDP creation and validation for optical routes and terminals.
  

• Basic IP networking and transport knowledge (Layer 1–3 awareness).
  

Preferred Experience

• 5+ years in Optical Transport Engineering, Field Testing, or Remote Provisioning roles.
  

• Experience supporting Backbone, Metro, or Long-Haul optical builds.
  

• Prior exposure to Meta, hyperscale, or carrier-class optical networks.
  

• Demonstrated ability to troubleshoot remotely and coordinate effectively with field resources.
  

• Understanding of RTTS workflows — test execution, results validation, documentation, and system handoff.
  

Soft Skills

• Strong communication and coordination skills with geographically distributed teams.
  

• Proven ability to lead remote activities and provide technical direction under time constraints.
  

• Analytical, detail-oriented, and documentation-driven mindset.
  

Comfortable working in fast-paced, global deployment environments.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Data Center Technician II will assist with installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Participate in installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center. 

• Confirm and label devices, rack and cables.

• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.

• Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Excellent verbal and written communication skills in English

• Ability to respond to any On-Call request within 1 hour, while on-call

• Effectively utilize the ticket management systems 

• Ability to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards 

• Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber

• Ability to adapt to changing priorities, conditions, and circumstances 

• Strong organization skills

• Working knowledge of computer hardware 

• Understanding of networking components and infrastructures 

• Knowledge of copper and fiber testers

• Excellent troubleshooting skills

• Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 

• Experience with cable management and knowledge of how to run fiber and copper in a data center 

• Some knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies 

• Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified) 

• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. 

• Ability to learn new software

• Must provide own transportation to work locations 

Preferred Qualifications: 

• Certifications in Data Center technologies are desired 

• Hands on experience in electrical, HVAC, and data center infrastructures

• Working knowledge of networking components and infrastructures, including Wi-Fi

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 

• Able to safely lift and move a minimum of fifty (50) pounds 

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

View Job On WorkDay

Scope:  

Deliver frontline IT support services across desktops, laptops, peripherals, and mobile devices.

Respond to tickets and incidents, ensuring timely and professional resolution.

Support conference room setups, AV maintenance, and hardware deployments.

Maintain inventory, asset lifecycle tracking, and e-waste handling.

At Level II, take ownership of single-person sites, lead local service execution, and serve as the primary escalation point.

Summary: Field Services Technicians are frontline IT support professionals responsible for delivering efficient, high-quality technology services at client locations. They handle everything from end-user issue resolution and hardware deployments to AV and conference room support. As representatives of Astreya's client-focused support culture, these roles demand technical aptitude, strong communication skills, and the ability to work independently or as part of a team in fast-paced environments.

Field Services Technician I (FST I) is an entry-level role focusing on responding to service tickets under supervision. Field Services Technician II (FST II) operates independently at single-technician sites, often serving as the lead technician with expanded responsibilities and ownership of onsite service delivery.

Job Description
Key Deliverables by Level

Deliverable
Level 1 - Associate
Field Services Technician I

Respond to IT service tickets using documented procedures and supervision

Assist with workstation setups and peripheral connections

Perform basic AV checks and room readiness tasks

Support imaging and deployments under direction

Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow)

Follow proper inventory handling, tagging, and tracking

Escalate unresolved issues appropriately

Adhere to safety protocols and client-specific guidelines

Field Services Technician II(Lead Single Man Sites)

Independently manage onsite IT support at single-person or lead-assigned locations

Serve as the primary contact for end-user technical needs

Own AV/conference room setup, maintenance, and issue resolution

Execute full lifecycle support: imaging, deployment, recovery, e-waste

Oversee inventory reconciliation and tool usage

Prioritize and resolve tickets aligned to SLA targets

Identify recurring issues and suggest process improvements

Provide informal mentorship and support to visiting or junior technicians

Uphold Astreya’s quality and service standards through professional communication and client interaction

Essential Duties and Responsibilities (All Levels):
End-User Support

Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices.

Troubleshoot and resolve common hardware and software issues.

Deliver a high-quality, customer-focused service experience in a timely manner.
 

Ticket Management

Receive, document, and close support requests in ITSM tools (e.g., ServiceNow).

Prioritize tickets based on urgency and impact.

Escalate complex or unresolved issues following defined protocols.
 

Hardware Deployment & Recovery

Assist with or independently perform workstation deployments, device imaging, and equipment setup.

Support device recovery, re-imaging, and e-waste processes according to lifecycle guidelines.

Ensure accurate labeling, tagging, and asset tracking for all deployed equipment.
 

Inventory & Asset Management

Maintain and reconcile inventory of IT equipment and accessories at assigned site.

Use asset tracking systems to manage device records, check-ins/outs, and stock levels.

Participate in regular audits and support logistics for shipping/receiving hardware.
 

AV & Conference Room Support

Perform regular checks and basic troubleshooting of AV equipment (displays, microphones, cameras).

Set up and tear down conference room tech for meetings or events.

Support room readiness, monitor usage, and report or resolve AV issues.
 

Documentation & Process Compliance

Follow documented processes and standard operating procedures (SOPs) for all support tasks.

Maintain clear and concise documentation for resolutions, escalations, and asset updates.

Adhere to Astreya and client-specific protocols, including change and incident management.
 

Customer Service & Communication

Serve as a visible, approachable point of contact for IT-related issues at the site.

Communicate effectively with users to understand issues and set clear service expectations.

Represent Astreya’s service commitment with professionalism and courtesy.

Level II Additional Responsibilities:
Team Collaboration 

At Level II, act as the lead or sole technician on-site and coordinate with remote teams or vendors.

Provide informal mentorship to junior techs or new team members visiting the site.

Share site-specific insights or recurring issue trends to help improve service delivery.

 
Education and/or Work Experience Requirements: 

Level I

Required: High School Diploma or GED

Preferred: Enrollment in IT-related coursework or vocational training

Certifications (plus): CompTIA A+ Google IT Support Certificate or similar entry-level credential

Level II

Required: High School Diploma or GED

Preferred:Associate’s degree in Information Technology, Computer Science, or a related field

Prior experience working independently or at a single-technician site

Certifications

CompTIA A+ and/or Network+

ITIL Foundation

AVIXA CTS (for AV specialization track)
JAMF, Apple Certified Support Professional (ACSP), or MDM tools (for DSS specialization)

Knowledge, Skills & Abilities (KSAs):
Technical:

Knowledge of Windows 10/11, macOS, and basic Linux environments

Ability to troubleshoot, repair, and deploy desktops, laptops, and peripherals

Familiarity with mobile device platforms (iOS, Android) and basic MDM concepts

Understanding of AV/VC systems (Zoom, Meet, Webex) and conference room technology

Basic knowledge of networking concepts (IP, DNS, DHCP, connectivity troubleshooting)

Proficiency with ITSM/ticketing platforms (e.g., ServiceNow, Jira)

Ability to image and deploy devices using tools like SCCM, JAMF, or MDT

Experience with inventory and asset tracking tools for lifecycle management

Awareness of IT security best practices and safe handling of equipment

Ability to follow standard operating procedures (SOPs) and technical documentation

Soft Skills:

Strong verbal and written communication skills for working with end users

Excellent customer service orientation and active listening

Effective time management and ability to prioritize multiple tasks

Strong problem-solving and analytical thinking in fast-paced environments

Ability to collaborate with teammates and cross-functional teams

High level of professionalism, reliability, and accountability

Adaptability to changing technologies, priorities, and client environments

Self-motivated with the ability to take initiative and follow through

Ability to work independently, especially at single-technician sites (L2)

Willingness to mentor peers or junior team members (at Level II)

Each level, 1 - 2, represents a progression in complexity, autonomy, and responsibility. The higher the level, the more critical thinking, leadership, and expertise are required.

Competency 
Level I
Level 2
Hardware Support & Troubleshooting
Follow basic procedures

Independently diagnoses and resolves issues.

OS & Platform Knowledge
Supports Windows/macOS basics
Supports and configures multiple OS platforms
Mobile & Endpoint Management
Basic support for mobile devices
MDM exposure, configures and supports endpoints
AV/VC Systems
Performs room checks, reports issues
Troubleshoots AV problems and supports meetings
Networking Fundamentals
Understands connectivity basics
Diagnoses common network-related issues
Imaging & Deployment
Assists with imaging
Performs full device imaging and deployments
Inventory & Asset Management
Tags and tracks equipment

Manages and reconciles inventory independently
ITSM & Ticket Management
Updates and closes tickets
Owns queue, manages SLAs, escalates as needed

 
Physical Requirements: 

Lifting & Carrying:

Must be able to regularly lift and carry up to 50 lbs (22 kg)

Includes monitors, CPUs, AV equipment, and other IT hardware
 

Mobility & Posture:

Frequent standing, walking, bending, kneeling, crouching, and reaching

May require working in tight or awkward spaces (e.g., under desks, behind racks)
 

Manual Dexterity:

Ability to use hands and fingers to handle, install, or adjust small components and cables

Use of standard IT tools (e.g., screwdrivers, cable testers, label printers)
 

Vision & Focus:
 Close vision required for reading device labels, part numbers, and screen details

Must be able to focus on a computer screen for extended periods
 

Work Environment:
Work performed primarily in office, data center, and/or AV-equipped conference rooms

Exposure to electric components, server noise, and climate-controlled spaces
 

Onsite Requirements:
This is a 100% onsite role; presence during working hours is mandatoryOccasional local travel may be required (for multi-building campuses or nearby sites)

View Job On WorkDay

What this Job Entails: 

The Data Center Technician I will assist with installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center. 

• Confirm and label devices, rack and cables.

• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.

• Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position,

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
• Excellent verbal and written communication skills in English
• Ability to respond to any On-Call request within 1 hour, while on-call
• Understanding of how to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards 
• Familiarity with working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber
• Ability to adapt to changing priorities, conditions, and circumstances 
• Strong organization skills
• Working knowledge of computer hardware 
• Understanding of networking components and infrastructures 
• Knowledge of copper and fiber testers
• Excellent troubleshooting skills
• Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 
• Familiarity with cable management and knowledge of how to run fiber and copper in a data center 
• Some knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies 
• Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified) 
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. 
• Ability to learn new software

Preferred Qualifications: 

• Certifications in Data Center technologies are desired 

• Hands on experience in electrical, HVAC, and data center infrastructures

• Familiarity with ticketing systems

• Working knowledge of networking components and infrastructures, including Wi-Fi

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 

• Able to safely lift and move a minimum of fifty (50) pounds 

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Summary

We are seeking a highly skilled and experienced Network Engineer to design, implement, and manage our end-to-end network testbeds.
You will play a critical role in supporting our lab teams by building, maintaining, and reconfiguring network equipment to meet their specific testing needs.

This role requires a strong understanding of IP networking, routing, switching and tunneling protocols and some Python coding experience.

Responsibilities

• Design, implement, and deploy end-to-end lab testbeds based on provided requirements.

• Provide qualified network engineering support for installation and decommissioning of racks and network equipment.

• Verify and troubleshoot connectivity and health of network devices.

• Build, maintain, and reconfigure network equipment to meet the specific needs of the customer teams.

• Develop test automation scripts, troubleshoot network protocols, testbeds, and execute test campaigns.

• Configure network equipment for various testbed elements such as mobile devices, switches, routers, wireless/cellular equipment, servers, including ports, firewalls, VXLAN, EVPN and ACLs.

• Configure Linux-based systems (servers, compute, databases) that are part of the testbeds, and ensure proper network interconnectivity with enterprise systems, production systems, and internet access. 

• Develop test scripts to extract network metrics from devices, protocols, and databases through API queries, WebSocket interfaces, and Android debugging tools (adb).

• Assist in maintaining additional infrastructure such as compute and storage systems, monitoring systems, and test equipment.

• Analyze and compare test results from test campaigns and prepare comprehensive reports in a presentable format.

Recommended Qualifications

• Subject matter expertise in IP Networking/Routing & Switching/Tunneling (TCP/IP, IPv4/v6, BGP, ISIS, OSPF, MPLS, VXLAN, EVPN, etc). Network certifications such as CCNA/CCNP, JNCIA/JNCIS, RHCSA, or equivalent experience are highly preferred.

• Experience with Optical Transport Network technologies. 

• Experience configuring, troubleshooting and deploying routing, switching and tunnelingprotocols (BGP, IS-IS, MPLS, RSVP-TE, VRRP, VXLAN and EVPN).

• Proven ability to analyze complex situations, troubleshoot and root cause system issues, and solve problems efficiently.

• Experience working in data centers, colocation facilities, internet exchanges, or central offices. Working knowledge of physical network infrastructure, including power, cooling, structured cabling, and fiber-optic cabling, is a plus.

• Experience working in a multi-vendor environment with hands-on experience with networking hardware.

• Familiarity with Linux-based systems and experience with scripting and automation (Bash, Python, Perl) is essential.

• Bachelor's degree in Computer Science, Computer Engineering, or a relevant technical field, or equivalent practical experience.

• Work experience in designing, deploying, and operating large-scale networks.

• Experience with revision control systems (e.g., Git) is a plus 

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What this Job Entails: 

The Project & Program Management IV role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Manage multiple, complex, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Lead creation and maintenance of comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Take a leadership role in defining project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Responsible for internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Primary project point of contact for vendor partners and internal stakeholders. 

• Coordinate and manage regularly scheduled meetings with core teams. 

• Evaluate post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Experience working with project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• In-depth experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Proven ability to collaborate with stakeholders and communicate project updates to client executives. 

• Various certifications

• Change management knowledge 

• Familiarity with various project management methodologies 

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails:

The Data Scientist II designs, develops and programs methods, processes, and systems to consolidate and analyze unstructured, diverse “big data” sources to generate actionable insights and solutions. The hire will be responsible for statistical modeling, and analysis of structured and unstructured datasets to develop metrics, reports, and visualizations of trends and patterns. 

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Leads in the development and coding of software programs, algorithms and automated processes to cleanse, integrate and evaluate large datasets from multiple disparate sources

• Identifies meaningful insights from large data and metadata sources

• interprets and communicates insights and findings from analysis and experiments to product, service, and business managers

• Propose solutions and strategies to business challenges and presents to the executive board

• Create data visualizations 

• Leads and mentors others on the team

• Build predictive models and machine-learning algorithms

• Troubleshoot and test database technical issues with development team

• Independently analyze data sets to identify opportunities for increased accuracy and efficiency

• Perform quality assurance on data to determine potential data gaps

• Assemble large, complex data sets that meet functional / non-functional business 

• Work with data and analytics experts to strive for greater functionality in our data systems.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Networks with key contacts outside own area of expertise

• Excellent analytical skills, tenacious problem solver with strong verbal communication skills

• Experience working with Big Data to provide EDA to senior team leads

• SQL skills; including creating and modifying macros, as well as creating dashboards using SQL coding

• Excellent written communication skills 

• High level of attention to detail

• Ability to independently analyze large amounts of data; including the ability to identify, analyze, and interpret trends, gaps, patterns in complex data sets

• Proficient in SAS, Python, R, TensorFlow, Hadoop, and/or Spark

Preferred Qualifications: 

• Master’s Degree in Business Administration, Computer Science, Mathematics, or related field

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The IT Support Analysts will help in resolving a variety of technical problems. 

Scope: 

• Works on assignments that require considerable judgment  and initiative. Makes recommendations for solutions

• Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members

Your Roles and Responsibilities:

• Field incoming help requests from end users in a courteous manner.

• Document all pertinent end user identification information, including name, department, contact information, and nature of problem.

• Build rapport and elicit problem details from help desk customers.

• Prioritize and schedule problems. Escalate problems, when required, to the appropriate experienced technician.

• Apply diagnostic utilities to aid in troubleshooting.

• Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

• Identify and learn appropriate software and hardware used and supported by the organization.

• Install new PCs, both desktop and notebooks, for new and existing users, including hardware setup, software installs, wiring, and training.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Knowledge of basic computer hardware and software

• Familiarity with desktop and server operating systems

• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills

• Ability to conduct research into a wide range of computing issues as required

• Ability to present ideas in a user-friendly manner

• Analytical and problem solving abilities

• Exceptional customer service orientation

Preferred Qualifications: 

• Knowledge of various operating systems and databases 

• Knowledge of various programming languages

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Overview:
The Field Service Technician plays an important role in enabling a seamless user experience.Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment. Field Service Technicians are the backbone of front-line user support, ensuring that conference rooms are well-maintained and behind-the-scenes user setups are flawlessly executed. Beyond their technical duties, Field Service Technicians focus on fostering strong relationships with users, understanding their needs, and ensuring their satisfaction.They will support Astreya's ever-expanding customer base and ensure a consistently high-quality user support experience. The successful candidate will be familiar with industry best practices and willing to go above and beyond for our clients.
 

Scope:
● Provide end-to-end onsite and remote user support, ensuring high-quality solutions and user experiences.
● Manage inventory, assets, and e-recycling, utilizing data management software for accuracy and workflow efficiency.
● Diagnose hardware issues, support AV equipment, and collaborate across teams to ensure smooth operations and customer satisfaction.
 

Primary Responsibilities:
● User Support: Provide end-to-end onsite and remote user support on service requests raised by clients. Use logic and reasoning to identify alternative solutions, conclusions, or approaches to solving problems and delivering the best possible solutions resulting in a high quality user experience.
● Inventory & Asset Management: Handle inventory and asset management and e-recycling. UtilizeInventory Data management software to maintain inventory accuracy and workflow. Deploy and recover assets and accessories. Assist in Workstation dressing and other asset management racks and locations.
● Hardware Support & Management: Diagnose and resolve hardware issues. Support product lifecycle management activities, tracking and managing inventory, e-recycling of hardware.
● Room & Audio Equipment Support: Support a complex and fast paced environment focused on video conference rooms and ensure audio and visual quality, troubleshooting any issues and requests that may arise. Participate in installing AV equipment and displays.
● Ticket Management: Ensure assigned request tickets for support are prioritized and completed in a timely manner. Handle tasks related to order tracking, hardware deployment, and user setup, which may be tracked through ticketing systems. Use the defined ITSM System to properly
manage your work related to defined service activities.
● Issues Escalation: Effectively document and escalate issues which cannot be resolved within the Service Level Agreements (SLAs). Proactively communicate to your supervisor when you encounter errors in documented support procedures. Adhere to incident management, problem management, change management, and knowledge management best practices.
● Collaboration: Participate in cross team/site collaboration used to share service knowledge,isolate potential problems and ensure the consistent delivery of defined service activities.Collaborate within the broader IT customer experience team, as well as extended IT organization to ensure the highest level of customer support and experience.
● Customer Experience: Ensure positive user experience and customer satisfaction through smooth working operations and effective work management. Enable the success of your peers and teammates.
● Complete other duties as assigned.

Required Qualifications/Skills:
● High school diploma or general education degree (GED) and 1 to 2 years’ related experience and/or training in IT Services; or equivalent combination of education and experience.
● Strong knowledge in policies and procedures related to requested support activities.
● Capable of understanding customer needs and providing a high level of interaction, ensuring customer satisfaction.
● Proactive in mastering all aspects of service delivery processes, communication, and the quality of your work.
● Facilitate and promote a team culture which encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the service program.
● Provide general IT support within a high volume and fast-paced technology environment.
● Possess the ability to assist with a variety of basic technical issues, including but not limited to applications, hardware, mobile technologies.
● Strong working knowledge of Microsoft Windows 11, Mac OS X, Linux Fundamentals, HardwareLevel troubleshooting, Hardware Installation, Upgrades.
● Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.)
● Knowledge of hardware (desktop/laptop) deployment methods using image deployment tools.
● Ability to quickly diagnose, organize, and prioritize competing deadlines and properly set service expectations with clients.
● Time Management: Must possess strong time management skills to prioritize tasks effectively, meet deadlines, and deliver exceptional customer support
 

Preferred Qualifications:
● Active listening and detail oriented to perform and document your work
● Enjoy working with collaborative individuals and understand that you are in a customer-facing support role.
● Strive to deliver a high quality user support experience.
● Excellent written and verbal communications are second to none.
● Self-motivated and the ability to execute tasks and handle time sensitive situations
● Commitment to excellence
 

Other Requirements:
● This role requires weights of 50lbs/22kg to be regularly lifted
● Strong Communication Skills, Written and Verbal English required.
● This is an office based role, it requires the successful candidate to be on site during working hours.

Health & Safety Requirements:
● Must conduct work activities in accordance with all applicable Environmental, Health & Safetyregulations and rules. Additionally, will follow all Astreya’s Health & Safety Program, Code ofConduct, and client Health & Safety rules at all times.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Responsibilities:

• Contribute toward AI roadmap for AI-driven automation aligning with strategic company and client goals.
• Collaborate with engineering and data teams to design and architect scalable, robust, and innovative AI solutions (e.g., automated network diagnostics, bot recommendation systems, AI agents NOC operations).
• Act as the Solution Owner in an Agile/Scrum environment, managing the product backlog, writing detailed user stories, defining acceptance criteria, and prioritizing features.
• Lead the evaluation, fine-tuning, and integration of open-source Large Language Models (LLMs) like Llama series & other LLMs.
• Develop and own key components of the automation framework, including PowerShell and Python runbook executors.
• Develop and train machine learning models for tasks such as anomaly detection, predictive maintenance, and capacity planning in IT environments.
• Work with large datasets of IT operational data, performing data cleaning, feature engineering, and data analysis to improve model accuracy and performance.
• Contribute to the development of internal automation tools and frameworks.
• Deliver continuous service improvements by proactively identifying opportunities for process enhancements.
• Proficiently develop AI/Gen AI point solutions to meet business needs.
• Troubleshoot and resolve issues related to automation systems and AI models.
• Engage with customers, IT operators, Network Engineers, and internal stakeholders to gather requirements, validate solutions, and ensure product-market fit.
• Serve as the Subject Matter Expert (SME) on AIOps, IT Process Automation (ITPA), and Runbook Automation (RBA), providing technical guidance and insights.
• Document automation processes, code, and models clearly and concisely.
• Actively contribute to team results and work towards achieving team goals and objectives.
• Undertake designated skill/knowledge development within the organization, including training of next-level team members.

Required Skills & Competencies:

• 4+ years of experience in IT services, with at least 3 years in:
  • IT Service Automation – Orchestration, Scripting, & Process Assessment.
  • AI Engineering – Developing and deploying AI Agents and cutting-edge GenAI & ML solutions to address complex business challenges.
• Expertise in integrating various tools and building analytics/insights.
• Proficiency in at least two scripting languages such as PowerShell, Python, or Shell Script.
• Strong foundational knowledge across core IT domains, with a specific emphasis on Network & Network Services, including understanding network topologies, protocols, and common operational issues.
• Demonstrable experience implementing solutions using state-of-the-art LLMs, with hands-on experience with both open-source models (e.g., Llama series) and proprietary models (e.g., GPT-4).
• Proficiency with a major deep learning framework, preferably PyTorch, for model experimentation and fine-tuning.
• Proficiency in a high-level programming language (Java, Python) and experience with containerization technologies (Docker, Kubernetes) for deploying AI models.
• Solid understanding and practical experience with cloud platforms such as Azure or GCP, including knowledge of their networking services (e.g., VNets, VPCs).
• Experience with AI/ML libraries and frameworks.
• A strong understanding of ITIL process on one or more service lifecycle or service capability modules.
• Knowledge in one or more System administrative activities like monitoring, service requests, incident management, change management, & maintenance.
• Excellent communication skills with an ability to explain concepts and solutions clearly and concisely.
• Excellent analytical and problem-solving skills.

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Responsibilities:

• Contribute toward AI roadmap for AI-driven automation aligning with strategic company and client goals.
• Collaborate with engineering and data teams to design and architect scalable, robust, and innovative AI solutions (e.g., automated network diagnostics, bot recommendation systems, AI agents NOC operations).
• Act as the Solution Owner in an Agile/Scrum environment, managing the product backlog, writing detailed user stories, defining acceptance criteria, and prioritizing features.
• Lead the evaluation, fine-tuning, and integration of open-source Large Language Models (LLMs) like Llama series & other LLMs.
• Develop and own key components of the automation framework, including PowerShell and Python runbook executors.
• Develop and train machine learning models for tasks such as anomaly detection, predictive maintenance, and capacity planning in IT environments.
• Work with large datasets of IT operational data, performing data cleaning, feature engineering, and data analysis to improve model accuracy and performance.
• Contribute to the development of internal automation tools and frameworks.
• Deliver continuous service improvements by proactively identifying opportunities for process enhancements.
• Proficiently develop AI/Gen AI point solutions to meet business needs.
• Troubleshoot and resolve issues related to automation systems and AI models.
• Engage with customers, IT operators, Network Engineers, and internal stakeholders to gather requirements, validate solutions, and ensure product-market fit.
• Serve as the Subject Matter Expert (SME) on AIOps, IT Process Automation (ITPA), and Runbook Automation (RBA), providing technical guidance and insights.
• Document automation processes, code, and models clearly and concisely.
• Actively contribute to team results and work towards achieving team goals and objectives.
• Undertake designated skill/knowledge development within the organization, including training of next-level team members.

Required Skills & Competencies:

• 4+ years of experience in IT services, with at least 3 years in:
  • IT Service Automation – Orchestration, Scripting, & Process Assessment.
  • AI Engineering – Developing and deploying AI Agents and cutting-edge GenAI & ML solutions to address complex business challenges.
• Expertise in integrating various tools and building analytics/insights.
• Proficiency in at least two scripting languages such as PowerShell, Python, or Shell Script.
• Strong foundational knowledge across core IT domains, with a specific emphasis on Network & Network Services, including understanding network topologies, protocols, and common operational issues.
• Demonstrable experience implementing solutions using state-of-the-art LLMs, with hands-on experience with both open-source models (e.g., Llama series) and proprietary models (e.g., GPT-4).
• Proficiency with a major deep learning framework, preferably PyTorch, for model experimentation and fine-tuning.
• Proficiency in a high-level programming language (Java, Python) and experience with containerization technologies (Docker, Kubernetes) for deploying AI models.
• Solid understanding and practical experience with cloud platforms such as Azure or GCP, including knowledge of their networking services (e.g., VNets, VPCs).
• Experience with AI/ML libraries and frameworks.
• A strong understanding of ITIL process on one or more service lifecycle or service capability modules.
• Knowledge in one or more System administrative activities like monitoring, service requests, incident management, change management, & maintenance.
• Excellent communication skills with an ability to explain concepts and solutions clearly and concisely.
• Excellent analytical and problem-solving skills.

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What this Job Entails: 

The Operations Management Supervisor oversees an organization’s daily business activities. They are responsible for managing its resources, developing and implementing an operational plan and ensuring that procedures are carried out properly. Additionally, the Operations Management Supervisor regularly evaluates organizational efficiency and makes necessary changes to maximize staff productivity. The role will be responsible for assessing the needs of the company and finds ways to contribute to the big picture by ensuring daily operations run smoothly and as efficiently as possible.

Scope: 

• Directs subordinates to complete tasks using established guidelines, procedures and policies.

• Monitors daily operations of a unit or sub-unit. Requires full knowledge of the area of functional responsibility.

Your Roles and Responsibilities:

• Defining, implementing and revising operational policies and guidelines for the organization

• Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs

• Working with the human resources department to develop and implement staff evaluations

• Liaising with departmental heads to develop financial plans and ensure company-wide compliance

• Keeping track of the company's revenue margins and conducting budget reviews to maximize profits

• Overseeing client support services

• Managing procurement and resource allocation

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules. 

• Must be able to lead a cooperative effort among members of a project team.

• Superior knowledge of industry regulations and operational guidelines

• In-depth knowledge of data analysis software

• Working knowledge of customer relationship management (CRM) packages

• Proven knowledge of performance evaluation metrics in a business setting

• Outstanding negotiation skills

• Excellent interpersonal, written and oral communication skills

• Demonstrated success innovating solutions to increase productivity and profitability.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails:

This role is a highly hands-on position requiring a unique blend of project management, data analysis, and operational execution to manage the full lifecycle of complex technical projects. The successful candidate will play a critical part in New Product Introduction (NPI) and deployment, ensuring the timely and efficient delivery of products by actively working within the operations framework.

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Create data visualizations 

• Troubleshoot and test database technical issues with development team

• Create monthly Excel and Google Sheets files from database

• Independently analyze data sets to identify opportunities for increased accuracy and efficiency

• Perform quality assurance on data to determine potential data gaps

• Handle data-related technical issues and support data infrastructure needs

• Assemble large, complex data sets that meet functional / non-functional business 

• Work with data and analytics experts to strive for greater functionality in our data systems.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Hands-on experience in operations and project execution, as this is not strictly a management position.

• Expertise in data analysis, including the ability to pull data and interpret how it aligns with business objectives.

• Proven experience with forecasting to predict resource needs and project timelines.

• Involvement in New Product Introduction (NPI) processes.

• Experience with product introduction and deployment, including managing inventory and logistics.

• A strong ability to triage and ensure machine and product delivery schedules are optimized, guaranteeing components and products are landing at the right time.

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• SQL skills; including creating and modifying macros, as well as creating dashboards using SQL coding

• Excellent written communication skills 

• High level of attention to detail

• Advanced Excel skills to include; formulas, functions, pivot tables, lookup and reference formulas (i.e. vlookups), statistical formulas (countifs, sumifs), macros (ability to create new and edit existing), conditional formatting, importing data, creating graphs/charts, etc. 

• Ability to independently analyze large amounts of data; including the ability to identify, analyze, and interpret trends, gaps, patterns in complex data sets

Preferred Qualifications: 

• Experience using Google PLX Dashboards

• Project/Program Management Experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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We are seeking an experienced IT Logistics Tech II to join our services team. This role will focus on providing break/fix support in warehouse and distribution center environments, including handling packing stations, sorting stations, barcode scanners, and other critical equipment such as AGV, AMR, AS/RS. The ideal candidate will be familiar with industry best practices and demonstrate a commitment to high-quality user support.

Responsibilities:

• Provide break/fix support for warehouse and distribution center equipment, including packing stations, sorting stations, barcode scanners and prior experience with AGVs, AMRs, and AS/RS equipment.

• Set up and configure MAC OS and PC systems.

• Utilize zero-touch deployment techniques for MACs and PCs.

• Manage imaging and reimaging of MAC laptops and Windows PCs.

• Perform backup and restoration of end-user data.

• Maintain accurate asset information in the ticketing system to ensure a reliable asset database.

• Refresh end-user devices according to scheduled timelines.

• Assist with inventory activities on a weekly and monthly basis.

• Document end-user issues accurately within ITSM ticketing system.

• Create, modify, and maintain processes and policies for MACs.

• Provide occasional level 1 technology support and ensure a high-quality user experience.

• Prioritize and complete assigned support requests in a timely manner.

• Document and escalate issues that cannot be resolved within SLA.

• Proactively communicate errors or improvements needed in documented support procedures.

• Track IT assets and adhere to inventory management guidelines for desktops, laptops, tablets, and other peripherals.

• Follow best practices for incident management, problem management, change management, and knowledge management.

• Perform other duties as assigned.

Required Skills:

• Detail-oriented with strong listening skills and precise documentation.

• Direct knowledge using the following tools:  JAMF, Intune, Workspace One, and SCCM

• Collaborative team player with a focus on delivering high-quality user support.

• Ability to educate customers on policies and procedures when needed.

• Adaptability in customer interactions based on their preferences.

• Proactive in mastering service delivery processes and quality of work.

• Promote a team culture of ownership, trust, respect, and cross-collaboration.

Qualifications:

• 3-5+ years of experience providing general IT support in a high-volume technology environment.

• Proficiency in troubleshooting applications, hardware, and mobile technologies.

• Patience and empathy towards customer issues and concerns.

• Excellent written and verbal communication skills.

• Experience with Microsoft Windows 11, Mac OS X, and Linux fundamentals.

• Knowledge of hardware troubleshooting, installation, and upgrades.

• Familiarity with mobile devices (iOS, Android) and image deployment tools.

• Ability to quickly diagnose, prioritize, and manage competing deadlines.

• Self-motivated with strong time management skills.

Desired Qualifications:

• CompTIA A+ Certification.

• Experience with ITSM platforms such as Jira, ServiceNow

• Windows 11 Certification (MS 680 &/or 53301).

• Apple Certified Support Professional (ACSP) Certification.

• JAMF Certification

Physical Demand & Work Environment:

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day. 

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

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Role Summary

Serve as a technical advisor and subject matter expert for global
smart‑building portfolio, with a focus on secure IoT/OT networking, Azure
integration, identity/SSO, and operational resilience. You will not
implement changes directly; instead, you will triage issues, guide
architecture and security decisions, lead risk‑mitigation strategies, and
equip internal teams and partners through documentation, training, and
governance.

Key Responsibilities

IoT/OT Network & Security Advisory

- Technical triage: Rapidly assess questions or incidents to distinguish
network vs. device vs. cloud causes; recommend next steps and owners.
- Advise on segmentation, encryption, and firewall policies for IoT/OT
environments; define guardrails that balance safety, availability, and
security.
- Design secure dataflow patterns (edge → gateways → cloud) and
certificate/credential handling approaches appropriate for constrained OT
devices.
- Produce risk assessments and mitigation plans for new integrations,
vendor connections, and inter‑site traffic; track risks to closure.

Azure Platform & Enterprise Integration (Advisory)

- Guide solution patterns across Azure IoT Hub, Device Provisioning
Service (DPS), IoT Edge, Azure Digital Twins, and related
telemetry/analytics services.
- Advise on identity and SSO using Microsoft Entra ID (Azure AD) and
modern auth flows; define least‑privilege controls and conditional access
guardrails.
- Define secure onboarding and offboarding patterns for devices and
applications; recommend resilience/failover and rollback strategies.

Smart Building Systems Oversight

- Provide technical insight into BAS/BMS, Environmental, People Density,
occupancy, parking, digital signage and other Commercial & Industrial IoT
systems and their integration with Azure IoT platforms.
- Validate data integrity and performance through telemetry reviews,
dashboards, and controlled tests; recommend tuning, buffering, and retry
patterns.
- Deliver stakeholder presentations that explain how building systems
map to network and cloud architectures, highlighting operational and
security implications.

Troubleshooting, Triage & Escalation

- Act as a Tier‑3 escalation point for complex IoT/OT connectivity and
platform issues; perform deep diagnostics (logs, packet captures,
edge/cloud traces).
- Lead root cause analysis (RCA) and write clear post‑incident reports
with preventive actions, ownership, and timelines.
- Run knowledge‑transfer sessions and post‑incident reviews to build
field/vendor capabilities and reduce repeat occurrences.

Lifecycle & Preventative Maintenance

- Support lifecycle planning for firmware, certificates/keys, controller
upgrades, and network segmentation milestones.
- Partner with field teams and vendors to align preventative maintenance
with uptime/SLA and security objectives; recommend proactive risk‑reduction
actions.

Standards, Training & Documentation

- Define onboarding requirements for IoT/OT solutions (compliance
checks, service mapping, ops readiness).
- Own and maintain KBAs, runbooks, RACIs, workflows, and architecture
patterns; ensure global applicability and version control.
- Create and deliver training modules and technical presentations for
networking, operations, and app teams, measure adoption.

Global Project Support & Governance

- Contribute to project scope, risk identification, acceptance criteria,
and Key Performance Indicator (KPI) Objective and Key Results (OKR)
definitions for global rollouts.
- Facilitate risk workshops and status readouts; provide executive‑level
presentations on readiness, risk posture, and remediation progress.
- Coordinate across security, networking, facilities, and vendor teams
to maintain alignment and accountability.

Onsite Technical Liaison (Hybrid)

- Attend onsite tests, commissioning events, device reviews, and vendor
alignment meetings; provide real‑time triage and decision support.
- Capture onsite findings and convert them into updated standards,
patterns, and training content.

Qualifications
- IoT/OT networking, firewalls, and encryption: Strong grasp of routing,
segmentation, VPNs/proxies, TLS/PKI, and secure edge‑to‑cloud patterns.
- Azure IoT expertise: Practical advisory experience across IoT Hub,
DPS, IoT Edge, Azure Digital Twins, and telemetry/analytics pipelines.
- Identity & SSO: Hands‑on advisory experience with Microsoft Entra ID
(Azure AD), modern auth (OIDC/SAML/OAuth2), and least‑privilege access
patterns.
- Troubleshooting & RCA: Demonstrated ability to lead deep diagnostics
and produce clear, actionable RCAs with preventive controls.
- Smart building Information Gathering systems: Working knowledge
Environmental, People Density, Parking and other various experiences.
- Risk mitigation & governance: Ability to produce risk registers,
mitigation plans, acceptance criteria, and track to closure.
- Enablement skills: Excellent documentation, training, and presentation
skills; ability to influence global stakeholders in a hybrid environment.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Optical Engineer III — Remote Turnup & Test Support (RTTS)

Primary Focus: Ciena RLS platform — Remote testing, provisioning, and service activation for Meta Backbone Optical deployments.

Core Responsibilities

• Lead remote turn-up, test, and provisioning of optical network elements (Ciena RLS and related DWDM/ROADM equipment).
  

• Direct field technicians to execute optical testing (OTDR, power level validation, span qualification, and fiber continuity checks).
  

• Validate and document Engineering Design Package (EDP) and Method of Procedure (MOP) requirements during live testing and activation.
  

• Coordinate with Network Operations, Optical Build, and Vendor teams to resolve test failures, alarms, or misconfigurations.
  

• Ensure all links and spans are traffic-ready, aligned with project SLOs and Meta deployment standards.
  

• Maintain accurate test results, provisioning records, and closure documentation within project tracking systems (e.g., NeXT, JIRA, or similar).
  

Technical Skillset

• Strong knowledge of Ciena RLS platforms (Reconfigurable Line System) and Ciena 6500/Waveserver systems.
  

• Experience with DWDM, ROADM, and coherent optical technologies (amplifiers, EDFAs, VOAs, ROADMs, OCMs, etc.).
  

• Hands-on proficiency with remote testing tools (OTDR, optical power meter, OSA, and remote test heads).
  

• Familiarity with optical provisioning, network management systems, and EMS/NMS platforms (e.g., Ciena OneControl, ONeMS).
  

• Working knowledge of optical span design and characterization — loss budgets, OSNR, chromatic/polarization dispersion.
  

• Understanding of fiber infrastructure and construction fundamentals — splicing, patch panels, patching schematics, and labeling standards.
  

• Competency with MOP/EDP creation and validation for optical routes and terminals.
  

• Basic IP networking and transport knowledge (Layer 1–3 awareness).
  

Preferred Experience

• 5+ years in Optical Transport Engineering, Field Testing, or Remote Provisioning roles.
  

• Experience supporting Backbone, Metro, or Long-Haul optical builds.
  

• Prior exposure to Meta, hyperscale, or carrier-class optical networks.
  

• Demonstrated ability to troubleshoot remotely and coordinate effectively with field resources.
  

• Understanding of RTTS workflows — test execution, results validation, documentation, and system handoff.
  

Soft Skills

• Strong communication and coordination skills with geographically distributed teams.
  

• Proven ability to lead remote activities and provide technical direction under time constraints.
  

• Analytical, detail-oriented, and documentation-driven mindset.
  

Comfortable working in fast-paced, global deployment environments.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Data Center Engineer II will be heavily involved in the design of the datacenter collocations, infrastructure hardware, and provide technical consultations. The incumbent will build/create all drawings for datacenter POP’s and develop/write Scopes of Work (SOW) for new POP builds. The Data Center Engineer will create detailed installation MOP’s (Method of Procedure) for multiple types of optical transport and switching equipment, overheads (fiber raceway, ladder, basket) and power AC/DC. The incumbent will also communicate with all departments and provide tech support for Network Engineers.

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Deploy, configure, and support a large-scale production and corporate network and server infrastructure in data centers and Point of Presence (POP) sites.

• Calculate and document equipment power requirements and work with Engineering, Facilities Operations, and/or collocation vendors to meet these requirements.

• Manage project timelines to support network turn-up within expected completion intervals.

• Responsible for asset management of networking gear in datacenter and POP sites.

• Contribute to documentation, automation and processes as they evolve.

• Create network and server rack face elevations, floor plans, wiring diagrams, and detailed port maps for new deployments and documentation.

• Create statements of work for vendors at the POP sites.

• Create cage and rack designs and understand the overall needs of POP infrastructure.

• Document and follow RMA processes and procedures for all relevant vendors.

• Assist in following, improving, and implementing data center and POP best practices.

• Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of Data center practices (i.e. cable routing, calculating power usage and cooling).

• Familiarity with creating As-Built drawings for Datacenter POPs and creating the 3rd module on DC-CAD

• Knowledge of how to build/create SOW’s for new POP builds

• Understanding of field-based work in POPs, carrier hotels, or Central Office environments.

• Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies.

• Excellent communication skills, should be able to work with carriers/vendors

• Understanding of importance of dealing with service providers and colocation facilities

• Ability to work within a global team in a fast-paced and dynamic environment with limited supervision

• Strong attention to detail with excellent time management and organization skills

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails:

We are looking for a Data Analyst II to join our growing team of analytics experts. The hire will be responsible for statistical modeling, and analysis of structured and unstructured datasets to develop metrics, reports, and visualizations of trends and patterns. The Data Analyst identifies and captures data from internal and external sources. The Data Analyst will ensure consistency throughout ongoing projects. 

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Create data visualizations 

• Troubleshoot and test database technical issues with development team

• Create monthly Excel and Google Sheets files from database

• Independently analyze data sets to identify opportunities for increased accuracy and efficiency

• Perform quality assurance on data to determine potential data gaps

• Handle data-related technical issues and support data infrastructure needs

• Assemble large, complex data sets that meet functional / non-functional business 

• Work with data and analytics experts to strive for greater functionality in our data systems.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• SQL skills; including creating and modifying macros, as well as creating dashboards using SQL coding

• Excellent written communication skills 

• High level of attention to detail

• Advanced Excel skills to include; formulas, functions, pivot tables, lookup and reference formulas (i.e. vlookups), statistical formulas (countifs, sumifs), macros (ability to create new and edit existing), conditional formatting, importing data, creating graphs/charts, etc. 

• Ability to independently analyze large amounts of data; including the ability to identify, analyze, and interpret trends, gaps, patterns in complex data sets

Preferred Qualifications: 

• Experience using Google PLX Dashboards

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Job Title: Infrastructure Design Engineer (Remote, Seattle Time Zone)

Location: Remote Job

Type: Full-time

We are looking for a skilled DC Infrastructure Engineer to join our team remotely in the Seattle, WA area or a similar time zone. As a DC Infrastructure Engineer, you will be responsible for

designing, implementing, and maintaining our data center infrastructure to ensure optimal

performance, reliability, and security. You will work closely with our engineering teams to

help out our growing infrastructure needs and show your work through your command of

your AutoCAD design experience.

Responsibilities:

● Design and create layouts of data center infrastructure including facilities structure, cabinets, overhead ladders and raceways, structured cabling, aisles (hot & cold), cabinets, mechanical, electrical, servers, storage, and networking equipment.

● Perform capacity planning and resource allocation to ensure the scalability and efficiency of our data center environment.

● Monitor and optimize the performance of data center infrastructure components to meet service level agreements (SLAs) and business requirements.

● Troubleshoot and resolve infrastructure-related issues, collaborating with cross- functional teams as needed.

● Implement and maintain security measures to protect data center assets and ensure compliance with industry standards and regulations.

● Plan and execute infrastructure upgrades and migrations with minimal impact on ongoing operations.

● Document configurations, processes, and procedures to ensure knowledge sharing and operational continuity.

● Stay abreast of the latest developments in data center technologies and best practices, recommending and implementing improvements as necessary.

● Utilize AutoCAD design experience to create detailed technical drawings and models for data center layouts and infrastructure components.

Requirements:

● Strong knowledge of data center architecture along with the minimum design

requirements for a network, compute, and storage racks as well as layers 2/3 and virtualization platforms

● Proven experience in a colocation, inside plant, or telecommunications facilities engineer or similar role in a large-scale data center or telecom environment.

● Solid understanding of physical design standards and IT security best practices in data centers and colocation facilities.

● Strong understanding of public cloud infrastructure as well as cloud-native applications, preferably with demonstrable experience in helping scale the overall global footprint of a geographically diverse production network

● Excellent troubleshooting skills with the ability to analyze complex issues and implement effective solutions.

● Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

● Relevant certifications (e.g., CCNA, MCSE, VCP, Autodesk Certified Professional) would be a plus.

● Proficiency in AutoCAD or similar software for designing data center layouts and infrastructure components.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Scope:

● Provide end-to-end onsite and remote user support, ensuring high-quality solutions and user

experiences.

● Manage inventory, assets, and e-recycling, utilizing data management software for accuracy

and workflow efficiency.

● Diagnose hardware issues, support AV equipment, and collaborate across teams to ensure

smooth operations and customer satisfaction.

Primary Responsibilities:

● User Support: Provide end-to-end onsite and remote user support on service requests raised

by clients. Use logic and reasoning to identify alternative solutions, conclusions, or

approaches to solving problems and deliver the best possible solutions resulting in a high

quality user experience.

● Inventory & Asset Management: Handle inventory and asset management and e-recycling.

Utilize Inventory Data management software to maintain inventory accuracy and workflow.

Deploy and recover assets and accessories.

● Hardware Support & Management: Diagnose and resolve hardware issues. Support product

lifecycle management activities, tracking and managing inventory, e-recycling of hardware.

● Room & Audio Equipment Support: Support a complex and fast paced environment focused

on video conference rooms and ensure audio and visual quality, troubleshooting any issues

and requests that may arise. Participate in installing AV equipment and displays.

● Ticket Management: Ensure assigned request tickets for support are prioritized and

completed in a timely manner. Handle tasks related to order tracking, hardware deployment,

and user setup, which may be tracked through ticketing systems. Use the defined ITSM

System to properly manage your work related to defined service activities.

● Issues Escalation: Effectively document and escalate issues which cannot be resolved within

the Service Level Agreements (SLAs). Proactively communicate to your supervisor when you

encounter errors in documented support procedures. Adhere to incident management,

problem management, change management, and knowledge management best practices.

● Collaboration: Participate in cross team/site collaboration used to share service knowledge,

isolate potential problems and ensure the consistent delivery of defined service

activities.Collaborate within the broader IT customer experience team, as well as extended IT

organization to ensure the highest level of customer support and experience.

● Customer Experience: Ensure positive user experience and customer satisfaction through

smooth working operations and effective work management. Enable the success of your

peers and teammates.

● Complete other duties as assigned.

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The Field Service Technician plays an important role in enabling a seamless user experience.Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment. Field Service Technicians are the backbone of front-line user support, ensuring that conference rooms are well-maintained and behind-the-scenes user setups are flawlessly executed. Beyond their technical duties, Field Service Technicians focus on fostering strong relationships with users, understanding their needs, and ensuring their satisfaction.They will support Astreya's ever-expanding customer base and ensure a consistently high-quality user support experience. The successful candidate will be familiar with industry best practices and willing to go above and beyond for our clients.
 

Scope:
● Provide end-to-end onsite and remote user support, ensuring high-quality solutions and user experiences.
● Manage inventory, assets, and e-recycling, utilizing data management software for accuracy and workflow efficiency.
● Diagnose hardware issues, support AV equipment, and collaborate across teams to ensure smooth operations and customer satisfaction.
 

Primary Responsibilities:
● User Support: Provide end-to-end onsite and remote user support on service requests raised by clients. Use logic and reasoning to identify alternative solutions, conclusions, or approaches to solving problems and delivering the best possible solutions resulting in a high quality user experience.
● Inventory & Asset Management: Handle inventory and asset management and e-recycling. UtilizeInventory Data management software to maintain inventory accuracy and workflow. Deploy and recover assets and accessories. Assist in Workstation dressing and other asset management racks and locations.
● Hardware Support & Management: Diagnose and resolve hardware issues. Support product lifecycle management activities, tracking and managing inventory, e-recycling of hardware.
● Room & Audio Equipment Support: Support a complex and fast paced environment focused on video conference rooms and ensure audio and visual quality, troubleshooting any issues and requests that may arise. Participate in installing AV equipment and displays.
● Ticket Management: Ensure assigned request tickets for support are prioritized and completed in a timely manner. Handle tasks related to order tracking, hardware deployment, and user setup, which may be tracked through ticketing systems. Use the defined ITSM System to properly
manage your work related to defined service activities.
● Issues Escalation: Effectively document and escalate issues which cannot be resolved within the Service Level Agreements (SLAs). Proactively communicate to your supervisor when you encounter errors in documented support procedures. Adhere to incident management, problem management, change management, and knowledge management best practices.
● Collaboration: Participate in cross team/site collaboration used to share service knowledge,isolate potential problems and ensure the consistent delivery of defined service activities.Collaborate within the broader IT customer experience team, as well as extended IT organization to ensure the highest level of customer support and experience.
● Customer Experience: Ensure positive user experience and customer satisfaction through smooth working operations and effective work management. Enable the success of your peers and teammates.
● Complete other duties as assigned.

Required Qualifications/Skills:
● High school diploma or general education degree (GED) and 1 to 2 years’ related experience and/or training in IT Services; or equivalent combination of education and experience.
● Strong knowledge in policies and procedures related to requested support activities.
● Capable of understanding customer needs and providing a high level of interaction, ensuring customer satisfaction.
● Proactive in mastering all aspects of service delivery processes, communication, and the quality of your work.
● Facilitate and promote a team culture which encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the service program.
● Provide general IT support within a high volume and fast-paced technology environment.
● Possess the ability to assist with a variety of basic technical issues, including but not limited to applications, hardware, mobile technologies.
● Strong working knowledge of Microsoft Windows 11, Mac OS X, Linux Fundamentals, HardwareLevel troubleshooting, Hardware Installation, Upgrades.
● Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.)
● Knowledge of hardware (desktop/laptop) deployment methods using image deployment tools.
● Ability to quickly diagnose, organize, and prioritize competing deadlines and properly set service expectations with clients.
● Time Management: Must possess strong time management skills to prioritize tasks effectively, meet deadlines, and deliver exceptional customer support
 

Preferred Qualifications:
● Active listening and detail oriented to perform and document your work
● Enjoy working with collaborative individuals and understand that you are in a customer-facing support role.
● Strive to deliver a high quality user support experience.
● Excellent written and verbal communications are second to none.
● Self-motivated and the ability to execute tasks and handle time sensitive situations
● Commitment to excellence
 

Other Requirements:
● This role requires weights of 50lbs/22kg to be regularly lifted
● Strong Communication Skills, Written and Verbal English required.
● This is an office based role, it requires the successful candidate to be on site during working hours.

Health & Safety Requirements:
● Must conduct work activities in accordance with all applicable Environmental, Health & Safetyregulations and rules. Additionally, will follow all Astreya’s Health & Safety Program, Code ofConduct, and client Health & Safety rules at all times.

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What this Job Entails: 

The Network Operations Engineer III is a senior-level role that focuses on the operation, maintenance, and troubleshooting of both optical and IP networks. This position demands a
high degree of independence, accuracy, and attention to detail. The engineer will address a wide range of complex network issues, working on diverse problems with minimal supervision.

This role requires a deep understanding of optical and IP networking, hardwaretechnologies, and network management tools.

Scope: 

• Resolve a wide range of network issues creatively and effectively.

• Monitor the performance and health of optical and IP networks using advanced
  network management tools.

• Tackle diverse and complex problems, applying sound judgment and innovative
  solutions.

• Operate with minimal guidance on daily tasks, requiring only general instructions for
  new assignments.

• Troubleshoot and resolve network issues to ensure minimal downtime and service
  disruptions.

Your Roles and Responsibilities:

Network Management:

• Manage and optimize hardware technologies to maintain network performance and capacity.
• Engage in day-to-day troubleshooting, working with multiple vendor equipment, and resolving various software and hardware issues.

Issue Resolution:

• Address network traffic issues and respond to queries raised by XFNs and partners.
• Collaborate with XFNs and vendors to resolve network-related problems promptly and effectively.
• Conduct root cause analysis for network outages, providing detailed reports and solutions.

Cross-functional Collaboration:

• Work closely with service providers, colocation facilities, and XFNs globally, ensuring seamless network operations.
• Support network infrastructure projects and collaborate with cross-functional teams on new network initiatives.

Additional Duties:

• Take on other duties as required, contributing to the overall success and reliability of the network infrastructure.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from a four-year college or university, with 5 to 8 years of related experience and/or training; or an equivalent combination of education and experience.

• Proven experience in optical networking (DWDM, CWDM) and IP networking (IPv4/IPv6, MPLS, BGP, OSPF).

• Strong judgment in selecting appropriate methods and techniques for obtaining network solutions.

• Comprehensive understanding of fiber-optic technology, including cable types,connector types, optic types, patch panels, and optical transport technologies.

• Experience in preparing root cause analysis reports for network and server outages.

• Strong communication skills, capable of effectively working with global service providers, colocation facilities, and ISPs.

Preferred Qualifications: 

• Experience working in a multi-vendor network environment.

• Relevant network certifications such as CCNA, CCNP, JNCIA, JNCIP, OCA, orequivalent.

Physical Demand & Work Environment:

• Ability to perform office-related tasks, including prolonged sitting or standing.

• Capability to move within an office environment and effectively use a computer.

• Must have strong communication skills for effective collaboration and coordination.

• Occasional repetitive motions of the wrists, hands, and/or fingers may be required.

• This position offers the opportunity to work independently on complex network operations tasks while playing a critical role in maintaining and optimizing a global network infrastructure.

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What this Job Entails: 

The System Administrator is expected to facilitate operational support to and on behalf of the assigned team. The assigned team supports and maintains a variety of large and global scale systems for building management and physical security operations. The skill set required is industry typical 'systems administration', including working knowledge of various networking systems. Work is ticket based, and the team would be expected to procedurally work through tickets (submitted via a template) to resolution. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Monitor ticket queue and IM channels 

• Monitor and participate in managing systems and infrastructure 

• Accurately record all metadata related to tickets on internal tools, including, but not limited to, CTI (category, type and item), outage resolution time, IM transcripts, postmortems, etc.

• Engage in managing and resolving troubleshooting tickets from internal teams and third-party teams, engaging other teams as necessary 

• Maintain contact with 3rd parties and help to represent the assigned team in a professional and courteous manner which complies with clients’ vendor code of conduct.

• Provide out of business hours support for any scheduled time sensitive upgrades 

• Provide 24/7 on-call support for critical system’s outages 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Comfortable with building and managing various servers 

• Experience with networking management, configurations and changes 

• Experience with systems and networking troubleshooting to identify the root cause and fixes 

• Knowledgeable about ticket systems and follow processes 

• Good communication and writing skills 

Preferred Qualifications: 

• Automation and scripting experience 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails:

We are looking for a Data Analyst III to join our growing team of analytics experts. The hire will be responsible for statistical modeling, and analysis of structured and unstructured datasets to develop metrics, reports, and visualizations of trends and patterns. The Data Analyst identifies and captures data from internal and external sources. The Data Analyst will ensure consistency throughout ongoing projects. 

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Create advanced data visualizations 
• Create complex reports using scripts and reporting tools
• Design and generate consensus and statistical demand forecast reports and continuously improve forecasting techniques, method, and approach
• Perform Exploratory Data Analysis (EDA) to identify improvements/automation opportunities
• Independently analyze data sets to identify opportunities for increased accuracy and efficiency
• Troubleshoot and test database technical issues with development team
• Create monthly Excel and Google Sheets files from database
• Independently analyze data sets to identify opportunities for increased accuracy and efficiency
• Perform quality assurance on data to determine potential data gaps
• Handle data-related technical issues and support data infrastructure needs
• Assemble large, complex data sets that meet functional / non-functional business 
• Work with data and analytics experts to strive for greater functionality in our data systems.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• 5+ years of experience managing large data sets and creating visual data

• SQL skills; including creating and modifying macros, as well as creating dashboards using SQL coding

• Excellent written communication skills 

• High level of attention to detail

• Advanced Excel skills to include; formulas, functions, pivot tables, lookup and reference formulas (i.e. vlookups), statistical formulas (countifs, sumifs), macros (ability to create new and edit existing), conditional formatting, importing data, creating graphs/charts, etc. 

• Ability to independently analyze large amounts of data; including the ability to identify, analyze, and interpret trends, gaps, patterns in complex data sets

Preferred Qualifications: 

• Experience using Google PLX Dashboards

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Incident Response Center (Analyst) 

Job Title – IRC Analyst

Summary

The IRC (Incident Response Center) is the first layer of defense responsible for quick detection and incident response using various monitoring and automation tools, conducting thorough investigation of alerts, classification, and triage. The IRC Analyst is responsible for delivering operations within the IRC across all client data center sites globally. IRC analysts are expected to respond to all alarms/alerts set in the data center environment, including Infrastructure Management (DCIM), Server Automation Operations System (SAOS), CCTV, Access Control Systems (ACS), and Building Management Systems (BMS), providing deep understanding and intelligence of the criticality and impact of incidents to resolver groups.

Responsibilities 

Analysts are responsible for the full lifecycle of incident management, from detection through to resolution and root cause analysis (RCA). This includes acting as incident commanders, maintaining SLAs, documenting actions, and providing insights to support continuous improvement efforts across teams and systems.

• Investigate, report, and respond to alerts, incident response (war room, remote bridges).

• Respond to incidents and critical situations in a calm, problem-solving manner, and conduct in-depth investigation of alerts.

• Be the first line of defense using monitoring and automation tools to conduct investigation, classification, and triage, all within prescribed SLAs.

• Provide deep understanding and intelligence of incident criticality and impact to resolver groups.

• Ensure detailed records of alarm handling activities, including actions taken and resolutions in ticketing tools; file incident reports.

• Act as incident commander during major incidents.

• Understand internal/external communication methods and stakeholder responsibilities.

• Support program managers and facilitate project deliverables, improving operational and engineering initiatives.

• Conduct root cause analysis (RCA) to determine recurring problems.

• Use in-depth questioning and analysis to determine the underlying cause of incidents or problems (Who, What, Where, When, Why).

• Perform duties in compliance with SOPs, MOPs, Runbooks, and Playbooks.
  
  

This function involves real-time monitoring of infrastructure alarms, determining the severity of alerts, escalating appropriately, and maintaining clear communications with resolver teams. It ensures uptime and system integrity across servers, network infrastructure, and environmental systems.

• Continuously monitor alarm dashboards and systems.

• Investigate and respond to alarms related to Network, Data Center Environment, Server Health, Facility Security, and Safety.

• Identify and acknowledge incidents associated with alarms.

• Assess incidents to determine their criticality and operational impact.

• Engage resolver groups and escalate to higher tiers or management following established paths.

• Maintain communication with teams, stakeholders, and incident responders.

• Follow documented procedures to resolve incidents promptly and effectively.

• Ensure accurate records of alarm handling and resolution activities in ticketing tools.

• Comply with SOPs, MOPs, Runbooks, and Playbooks.
  
  

Analysts monitor global threat feeds and operational alerts to protect ByteDance personnel and assets. Responsibilities include triaging alerts related to weather, security, travel, and regional instability, then coordinating appropriate response actions, escalating to law enforcement if necessary, and compiling response reports.

• Monitor Everbridge Visual Command Center (VCC), InternationalSOS emails, and open-source tools for real-time incidents affecting ByteDance assets and travelers.

• Monitor tools or queries for specific stakeholder requests.

• Report on violence, severe weather, or threats to life, property, and assets.

• Coordinate emergency responses, including with law enforcement if required.

• Verify incident information accuracy through secondary sources.

• Generate heatmaps to highlight affected areas during significant events.

• Collaborate with security and operational teams for a coordinated response.

• Implement incident containment and mitigation strategies.

• Document incident details, response actions, and lessons learned.

• Follow SOPs, MOPs, Runbooks, and Playbooks.
  
  

The analyst monitors access control systems, CCTV, and safety-related alarms (e.g., fire, electrical, leaks). Responsibilities include reviewing footage, responding to security anomalies, and reporting incidents to security engineering teams while ensuring compliance with safety procedures

• Monitor Closed-Circuit Television (CCTV) and Access Control Systems (ACS).

• Track alarms for safety events including electrical issues, fire hazards, equipment failures, and water leaks.

• Review camera footage for quality and area coverage.

• Investigate and report access control incidents.

• Report findings to the Security and Safety Engineering teams.

• Follow SOPs, MOPs, Runbooks, and Playbooks.

• Familiarity with Lenel and Genetec systems.
  
  

As hybrid environments become more critical to business operations, IRC Analysts will be expected to monitor and support both on-premises infrastructure and cloud-based systems. Analysts will assist in identifying and responding to cloud-related incidents across platforms such as AWS, GCP, and Azure. Responsibilities include:

• Real-time monitoring of cloud infrastructure using tools such as AWS CloudWatch, Azure Monitor, and GCP Stackdriver.

• Incident triage and escalation of alerts related to cloud-based services and resources (e.g., compute, storage, networking).

• Coordination with Cloud Engineers and DevOps teams during cross-environment incidents to ensure rapid resolution and clear communications.

• Identification and classification of cloud service anomalies, including misconfigurations, degraded services, and unauthorized access attempts.

• Understanding of cloud-native architectures such as virtual private clouds (VPC), IAM, container orchestration (e.g., Kubernetes), and serverless functions.

• Documentation of root cause analysis (RCA) and corrective actions for cloud incidents, feeding back into playbooks and runbooks.

• Basic scripting and automation skills (Python, Bash, or PowerShell) for incident analysis and tooling.

• Awareness of cloud security protocols, including encryption, IAM policies, and compliance standards like ISO 27001 and SOC 2.

Qualifications

• 2+ years of experience in a NOC, command center, or similar 24/7 operations environment

• Ability to quickly triage and prioritize multiple incidents based on risk

• Knowledge of systems including IP Networks, DC Environment, and Server Health

• Strong written and verbal communication skills

• Works well under pressure and within deadlines

• Excellent communication and collaboration abilities

• Strong analytical and problem-solving skills

• Ability to work independently and as part of a team

• Familiarity with data protection laws such as GDPR

• This is an on-site role at client facilities

• Must be willing to work variable shifts, including nights, weekends, and holidays
  
  

• Degree in Information Technology

• Networking knowledge (IP, DNS, load balancing)

• Experience with Grafana, ticketing systems, and DC infrastructure.

• Certifications such as CompTIA Server+ or Schneider Electric DCCA

• Experience with Lenel, Genetec, or Avigilon systems is a plus

• Proficiency with programming/scripting tools

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Electrical Engineer I will work in close contact and effectively interact with the entire design team as well as external clients and consultants. Individuals in this position must demonstrate the ability to progress from basic design work assignments to more complicated and involved projects working in conjunction with a technical team. 

Scope: 

• Applies company policies and procedures to resolve routine issues
• Works on problems of limited scope
• Receives detailed instructions

Your Roles and Responsibilities:

• Establish system design of lighting, power, systems and technology.
• Coordinate design with a project manager, senior team members and outside design consultants.
• Participate in QA/QC process for your work and the work of others.
• Assist in the determination of project scheduling requirements and project budgets.
• Perform construction administration and field investigation tasks for assigned projects, including conducting field inspections and subsequent detailed inspection reports.
• Assist in processing RFI’s, change orders, bulletins, and addenda.
• Research equipment selections, and complete equipment schedules.
• Document existing conditions.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience 
• Builds stable working relationships internally
• Follows standard practice and procedures when analyzing situations or data
• Basic understanding of applicable codes
• Understanding of design and calculation software
• Ability to learn how to lay out portions of the electrical systems for projects
• Must have good interpersonal skills and the ability to work in a team environment with purchasing, quality assurance, manufacturing and engineering personnel
• Communicate effectively in English, in both oral and written forms
• Must be knowledgeable in electrical and electronic engineering principles

Preferred Qualifications: 

• CAD Experience Preferred
• Experience with modeling and reliability testing
• Experience with failure mode & effects analysis
• Experience with electrical systems

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively 
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Job Title: Infrastructure Design Engineer (Remote, Seattle Time Zone)

Location: Remote Job

Type: Full-time

We are looking for a skilled DC Infrastructure Engineer to join our team remotely in the Seattle, WA area or a similar time zone. As a DC Infrastructure Engineer, you will be responsible for

designing, implementing, and maintaining our data center infrastructure to ensure optimal

performance, reliability, and security. You will work closely with our engineering teams to

help out our growing infrastructure needs and show your work through your command of

your AutoCAD design experience.

Responsibilities:

● Design and create layouts of data center infrastructure including facilities structure, cabinets, overhead ladders and raceways, structured cabling, aisles (hot & cold), cabinets, mechanical, electrical, servers, storage, and networking equipment.

● Perform capacity planning and resource allocation to ensure the scalability and efficiency of our data center environment.

● Monitor and optimize the performance of data center infrastructure components to meet service level agreements (SLAs) and business requirements.

● Troubleshoot and resolve infrastructure-related issues, collaborating with cross- functional teams as needed.

● Implement and maintain security measures to protect data center assets and ensure compliance with industry standards and regulations.

● Plan and execute infrastructure upgrades and migrations with minimal impact on ongoing operations.

● Document configurations, processes, and procedures to ensure knowledge sharing and operational continuity.

● Stay abreast of the latest developments in data center technologies and best practices, recommending and implementing improvements as necessary.

● Utilize AutoCAD design experience to create detailed technical drawings and models for data center layouts and infrastructure components.

Requirements:

● Strong knowledge of data center architecture along with the minimum design

requirements for a network, compute, and storage racks as well as layers 2/3 and virtualization platforms

● Proven experience in a colocation, inside plant, or telecommunications facilities engineer or similar role in a large-scale data center or telecom environment.

● Solid understanding of physical design standards and IT security best practices in data centers and colocation facilities.

● Strong understanding of public cloud infrastructure as well as cloud-native applications, preferably with demonstrable experience in helping scale the overall global footprint of a geographically diverse production network

● Excellent troubleshooting skills with the ability to analyze complex issues and implement effective solutions.

● Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

● Relevant certifications (e.g., CCNA, MCSE, VCP, Autodesk Certified Professional) would be a plus.

● Proficiency in AutoCAD or similar software for designing data center layouts and infrastructure components.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Job Title: Infrastructure Design Engineer (Remote, Seattle Time Zone)

Location: Remote Job

Type: Full-time

We are looking for a skilled DC Infrastructure Engineer to join our team remotely in the Seattle, WA area or a similar time zone. As a DC Infrastructure Engineer, you will be responsible for

designing, implementing, and maintaining our data center infrastructure to ensure optimal

performance, reliability, and security. You will work closely with our engineering teams to

help out our growing infrastructure needs and show your work through your command of

your AutoCAD design experience.

Responsibilities:

● Design and create layouts of data center infrastructure including facilities structure, cabinets, overhead ladders and raceways, structured cabling, aisles (hot & cold), cabinets, mechanical, electrical, servers, storage, and networking equipment.

● Perform capacity planning and resource allocation to ensure the scalability and efficiency of our data center environment.

● Monitor and optimize the performance of data center infrastructure components to meet service level agreements (SLAs) and business requirements.

● Troubleshoot and resolve infrastructure-related issues, collaborating with cross- functional teams as needed.

● Implement and maintain security measures to protect data center assets and ensure compliance with industry standards and regulations.

● Plan and execute infrastructure upgrades and migrations with minimal impact on ongoing operations.

● Document configurations, processes, and procedures to ensure knowledge sharing and operational continuity.

● Stay abreast of the latest developments in data center technologies and best practices, recommending and implementing improvements as necessary.

● Utilize AutoCAD design experience to create detailed technical drawings and models for data center layouts and infrastructure components.

Requirements:

● Strong knowledge of data center architecture along with the minimum design

requirements for a network, compute, and storage racks as well as layers 2/3 and virtualization platforms

● Proven experience in a colocation, inside plant, or telecommunications facilities engineer or similar role in a large-scale data center or telecom environment.

● Solid understanding of physical design standards and IT security best practices in data centers and colocation facilities.

● Strong understanding of public cloud infrastructure as well as cloud-native applications, preferably with demonstrable experience in helping scale the overall global footprint of a geographically diverse production network

● Excellent troubleshooting skills with the ability to analyze complex issues and implement effective solutions.

● Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

● Relevant certifications (e.g., CCNA, MCSE, VCP, Autodesk Certified Professional) would be a plus.

● Proficiency in AutoCAD or similar software for designing data center layouts and infrastructure components.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Job Title: Infrastructure Design Engineer (Remote, Seattle Time Zone)

Location: Remote Job

Type: Full-time

We are looking for a skilled DC Infrastructure Engineer to join our team remotely in the Seattle, WA area or a similar time zone. As a DC Infrastructure Engineer, you will be responsible for

designing, implementing, and maintaining our data center infrastructure to ensure optimal

performance, reliability, and security. You will work closely with our engineering teams to

help out our growing infrastructure needs and show your work through your command of

your AutoCAD design experience.

Responsibilities:

● Design and create layouts of data center infrastructure including facilities structure, cabinets, overhead ladders and raceways, structured cabling, aisles (hot & cold), cabinets, mechanical, electrical, servers, storage, and networking equipment.

● Perform capacity planning and resource allocation to ensure the scalability and efficiency of our data center environment.

● Monitor and optimize the performance of data center infrastructure components to meet service level agreements (SLAs) and business requirements.

● Troubleshoot and resolve infrastructure-related issues, collaborating with cross- functional teams as needed.

● Implement and maintain security measures to protect data center assets and ensure compliance with industry standards and regulations.

● Plan and execute infrastructure upgrades and migrations with minimal impact on ongoing operations.

● Document configurations, processes, and procedures to ensure knowledge sharing and operational continuity.

● Stay abreast of the latest developments in data center technologies and best practices, recommending and implementing improvements as necessary.

● Utilize AutoCAD design experience to create detailed technical drawings and models for data center layouts and infrastructure components.

Requirements:

● Strong knowledge of data center architecture along with the minimum design

requirements for a network, compute, and storage racks as well as layers 2/3 and virtualization platforms

● Proven experience in a colocation, inside plant, or telecommunications facilities engineer or similar role in a large-scale data center or telecom environment.

● Solid understanding of physical design standards and IT security best practices in data centers and colocation facilities.

● Strong understanding of public cloud infrastructure as well as cloud-native applications, preferably with demonstrable experience in helping scale the overall global footprint of a geographically diverse production network

● Excellent troubleshooting skills with the ability to analyze complex issues and implement effective solutions.

● Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

● Relevant certifications (e.g., CCNA, MCSE, VCP, Autodesk Certified Professional) would be a plus.

● Proficiency in AutoCAD or similar software for designing data center layouts and infrastructure components.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Job Title: Infrastructure Design Engineer (Remote, Seattle Time Zone)

Location: Remote Job

Type: Full-time

We are looking for a skilled DC Infrastructure Engineer to join our team remotely in the Seattle, WA area or a similar time zone. As a DC Infrastructure Engineer, you will be responsible for

designing, implementing, and maintaining our data center infrastructure to ensure optimal

performance, reliability, and security. You will work closely with our engineering teams to

help out our growing infrastructure needs and show your work through your command of

your AutoCAD design experience.

Responsibilities:

● Design and create layouts of data center infrastructure including facilities structure, cabinets, overhead ladders and raceways, structured cabling, aisles (hot & cold), cabinets, mechanical, electrical, servers, storage, and networking equipment.

● Perform capacity planning and resource allocation to ensure the scalability and efficiency of our data center environment.

● Monitor and optimize the performance of data center infrastructure components to meet service level agreements (SLAs) and business requirements.

● Troubleshoot and resolve infrastructure-related issues, collaborating with cross- functional teams as needed.

● Implement and maintain security measures to protect data center assets and ensure compliance with industry standards and regulations.

● Plan and execute infrastructure upgrades and migrations with minimal impact on ongoing operations.

● Document configurations, processes, and procedures to ensure knowledge sharing and operational continuity.

● Stay abreast of the latest developments in data center technologies and best practices, recommending and implementing improvements as necessary.

● Utilize AutoCAD design experience to create detailed technical drawings and models for data center layouts and infrastructure components.

Requirements:

● Strong knowledge of data center architecture along with the minimum design

requirements for a network, compute, and storage racks as well as layers 2/3 and virtualization platforms

● Proven experience in a colocation, inside plant, or telecommunications facilities engineer or similar role in a large-scale data center or telecom environment.

● Solid understanding of physical design standards and IT security best practices in data centers and colocation facilities.

● Strong understanding of public cloud infrastructure as well as cloud-native applications, preferably with demonstrable experience in helping scale the overall global footprint of a geographically diverse production network

● Excellent troubleshooting skills with the ability to analyze complex issues and implement effective solutions.

● Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

● Relevant certifications (e.g., CCNA, MCSE, VCP, Autodesk Certified Professional) would be a plus.

● Proficiency in AutoCAD or similar software for designing data center layouts and infrastructure components.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Maintains and monitors project plans, project schedules, work hours and expenditures.

• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular reports as required.

• Assists with identifying trends or recurring problems and escalates to management for resolution.

• Assists with locating and defining new process improvement opportunities.

• Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Experience working with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Previous experience with ticketing systems and/or project management system

• Understanding of or previous experience in a technology driven environment

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers 

View Job On WorkDay

Job Title: Infrastructure Design Engineer (Remote, Seattle Time Zone)

Location: Remote Job

Type: Full-time

We are looking for a skilled DC Infrastructure Engineer to join our team remotely in the Seattle, WA area or a similar time zone. As a DC Infrastructure Engineer, you will be responsible for

designing, implementing, and maintaining our data center infrastructure to ensure optimal

performance, reliability, and security. You will work closely with our engineering teams to

help out our growing infrastructure needs and show your work through your command of

your AutoCAD design experience.

Responsibilities:

● Design and create layouts of data center infrastructure including facilities structure, cabinets, overhead ladders and raceways, structured cabling, aisles (hot & cold), cabinets, mechanical, electrical, servers, storage, and networking equipment.

● Perform capacity planning and resource allocation to ensure the scalability and efficiency of our data center environment.

● Monitor and optimize the performance of data center infrastructure components to meet service level agreements (SLAs) and business requirements.

● Troubleshoot and resolve infrastructure-related issues, collaborating with cross- functional teams as needed.

● Implement and maintain security measures to protect data center assets and ensure compliance with industry standards and regulations.

● Plan and execute infrastructure upgrades and migrations with minimal impact on ongoing operations.

● Document configurations, processes, and procedures to ensure knowledge sharing and operational continuity.

● Stay abreast of the latest developments in data center technologies and best practices, recommending and implementing improvements as necessary.

● Utilize AutoCAD design experience to create detailed technical drawings and models for data center layouts and infrastructure components.

Requirements:

● Strong knowledge of data center architecture along with the minimum design

requirements for a network, compute, and storage racks as well as layers 2/3 and virtualization platforms

● Proven experience in a colocation, inside plant, or telecommunications facilities engineer or similar role in a large-scale data center or telecom environment.

● Solid understanding of physical design standards and IT security best practices in data centers and colocation facilities.

● Strong understanding of public cloud infrastructure as well as cloud-native applications, preferably with demonstrable experience in helping scale the overall global footprint of a geographically diverse production network

● Excellent troubleshooting skills with the ability to analyze complex issues and implement effective solutions.

● Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

● Relevant certifications (e.g., CCNA, MCSE, VCP, Autodesk Certified Professional) would be a plus.

● Proficiency in AutoCAD or similar software for designing data center layouts and infrastructure components.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Job Title: Workforce Services Operations Manager

Location: India

The Workforce Services Operations Manager will be the central point of contact for a key client partnership at Astreya.  This person will work closely with the client’s internal vendor management team to ensure onboarding & offboarding success as well as managing communication & change management initiatives between the VMO and Astreya’s Delivery organization.  This high-visibility role plays a critical part to the overall success of our client partnership.  Strong business acumen, communication skills, and follow-through are essential.

Core Duties

• Coordinate with Astreya’s HR Onboarding & Service Delivery Teams to ensure proper provisioning of new hires & off-boarding of personnel

• Work with Astreya and client IT organizations to liaise with any equipment and/or access issues

• Partner with Service Delivery teams to ensure titles, locations, access, and work packages are up-to-date in customer’s VMS

• Work closely with Delivery leaders on process changes and communication efforts to ensure VMS and internal compliance is maintained

• Other duties as assigned by Astreya’s Delivery organization

Skills & Competencies

• Prior experience with VMS platforms, specifically Fieldglass

• Manager Service Provider (MSP) and staffing industry prior work experience required

• Experience managing vendor relationships including performance monitoring via KPIs/SLA

• Experience working in IT/technical staffing including technical recruiting is a plus

• Strong analytical skills

• Strong organizational skills and meticulous attention to detail

• Strong proficiency with Google Workspace (Gmail, Sheets, Docs, Slides)

• Excellent communication and interpersonal skills for collaborating with stakeholders

• Ability to deal effectively with vendors, candidates, and hiring managers at all levels

• Excellent troubleshooting and problem-solving skills

• Ability to multi-task and function in a fast-paced, team-oriented environment