Key Responsibilities

• Design, build, and maintain scalable Golang-based libraries, command-line tools, and internal systems to support Dropbox’s developer workflows.

• Develop and enhance components in build systems, including dependency management, caching, compilation, and CI/CD integration.

• Optimize performance, reliability, and ergonomics of developer tooling across large monorepos.

• Collaborate with infrastructure, DevOps, security, and engineering productivity teams to define system architecture and integration points.

• Contribute to code reviews, technical documentation, and adoption of engineering best practices.

• Identify pain points in development workflows and deliver automated or scalable solutions.

• Participate in root cause analysis of system failures or inefficiencies, and lead long-term fixes.

Minimum Qualifications

• 5+ years of experience in Golang, with a focus on infrastructure software, system tooling, or backend libraries (not just application backends).

• Deep understanding of build systems, source control internals, and monorepo tooling.

• Demonstrated experience with performance profiling, system-level debugging, and concurrent programming in Go.

• Proven track record of contributing to internal platforms, build pipelines, or open-source tooling.

• Familiarity with continuous integration and deployment (CI/CD) workflows and related automation.

• Strong understanding of Linux development environments and scripting (e.g., Bash, Python, or similar).

• Excellent communication and documentation skills.

Preferred Qualifications

• Experience with Bazel, Buck, Pants, or similar large-scale build tools.

• Familiarity with Git internals, repository management at scale, and commit lifecycle optimization.

• Prior work in developer productivity engineering or internal platform teams.

• Contributions to open-source Golang libraries or infrastructure components.

• Exposure to security tooling, static analysis, or automated code review systems.

• Understanding of Dropbox’s infrastructure stack or similar enterprise-scale development environments.

Not a Fit If You:

• Have limited Golang experience or have only used it for web/API development.

• Primarily come from a frontend, full-stack, or Java enterprise application background.

• Lack experience working on infrastructure or system-level tooling projects.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails:

The AV Technician III will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician III will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. 

Scope: 

• Works on assignments that require considerable judgment  and initiative. Makes recommendations for solutions

• Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members.

Your Roles and Responsibilities:

• Responsible for installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.

• Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.

• Ensure that SLAs and daily deliverables are met including ticket updates

• Upload Crestron control programs to control processors and work with remote program team on control system certification.

• Manage inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.

• Follow all policies, standards or safety guidelines required by client

• Responsible for problem solving and troubleshooting of any issue that may arise during an installation.

• Perform equipment setups, breakdowns and troubleshoot issues during events.

• Perform all necessary pre-event checks as required.

• Liaise with cross-functional teams and internal users before and during events.

• Interface with end users and vendors to address requests and requirements.

• Identify and solve issues that impact client conference rooms.

• Adeptly leverages knowledge and expertise

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
• Networks with senior internal and external personnel in own area of expertise
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Ability to think and work independently
• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
• Excellent written and oral communication skills and strong customer service skills
• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
• Ability to work day, evening or weekend shifts and travel to support a distant event if required
• Must have valid driver’s license and safe driving record

Preferred Qualifications: 

• Various certifications 

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time

• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

• Must have ability to climb ladder, scaffolding or transported by lifts

• Must have the ability to drive/operate a vehicle in a safe manner

• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Supply Chain Purchasing Analyst will perform activities related to the purchasing of materials, equipment and services for internal company use. Reviews purchase requests for completeness and compliance with company requirements; negotiates with vendors and approves purchases of authorized amounts or size. Maintains and updates purchasing orders, systems, order trackers (sheet), and documentation. Monitors the cost, schedule and performance metrics of contracts and subcontracts.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Prepare quotes for internal stakeholders and equipment suppliers 

• Create an Approved Supplier List (ASL) 

• Participate in establishing and verifying equipment supplier sourcing rules 

• Obtain equipment supplier information as needed 

• Generate purchasing reports and send to appropriate internal stakeholders 

• Report past due equipment orders to internal purchasing team 

• Engage in managing and monitoring equipment supplier Purchase Orders (POs) funding and creation 

• Participate in review and completing equipment supplier POs dropped by Advance Supply Chain Planner (ASCP) system 

• Coordinate with the planning team and suppliers to ensure sufficient stock levels at the regional supplier hubs to satisfy forecasted demand 

• Send POs to equipment suppliers 

• Update POs with equipment supplier promise dates 

• Follow up with equipment suppliers on past due orders 

• Request material tracking information from equipment suppliers as needed 

• Coordinate with suppliers , logistics agents or ISP’s to resolve equipment receiving issues 

• Coordinate with Accounts Payable (AP) team to resolve invoicing issues with equipment suppliers 

• Respond to and resolve assigned tickets

• Report and document purchasing activities for stakeholders

• Prepare weekly or monthly report and documentation of past due orders for purchasing team on executed POs Weekly or monthly reports of POs after reviewing spend 

• Deliver new or updated POs for equipment supplier with promised delivery dates 

• Prepare documentation of materials tracking information from equipment suppliers 

• Resolve tickets in system on AP team invoicing issues 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Working knowledge of procurement/purchasing/logistics 

• Ability to work with technical and non-technical teams in enterprise level environment 

• Excellent documentation, writing, organization and verbal communication skills 

• Working knowledge of familiarity with MS Excel/Google Docs

• Excellent multi-tasking skills and ability to adapt to rapidly changing development projects 

• Capable of managing high pressure, short timelines and willingness to be flexible 

• Highly collaborative with team members 

• Must have excellent critical thinking skills 

• Should be resourceful and proactive when problem solving 

• Knowledge of logistics terms 

Preferred Qualifications: 

• Previous experience with the LATAM region, particularly Brazil. The local tax and customs procedures can be quite intricate, and that kind of expertise would be essential.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Job Summary: 

The Communications Specialist will support all service functions to deliver consistent and high quality communications across the program. The role will both compose new communications and edit the work of others, ensuring high standards for readability, grammar, format and content. The Communications Specialist will help track communication output, audience acknowledgements, and measure and drive metrics associated with quality and effectiveness of communications. In addition, the role will contribute to the development and execution of strategic improvement initiatives and plans in the communications space. The person in this position should have a high level of confidence and experience in preparing and the publishing of communications. 

Scope: 

• Resolves a wide range of issues in creative ways
• Seasoned, experienced professional with a full understanding of their speciality
• Works on problems of a diverse scope 
• Receives little instruction on day to day work, general instruction on new assignments

Responsibilities:

• Work with program leadership to develop plans to effectively communicate strategic objectives and initiatives
• Partners with subject matter experts and management to draft and refine original content
• Support the Global communications program, on a daily and weekly cadence
• Manage multiple ticketing systems and intake processes for communications requests
• Draft, edit, lead review cycles and publish communications in a variety of formats within committed timelines
• Publish weekly, monthly, and quarterly reports quantifying and analyzing communications volumes and effectiveness
• Leverage available tools and technology to assess the impact of communication initiatives, and package resulting analysis for leadership consumption
• Support 100% organizational wide adoption of communication best practices
• Support hosting of live and recorded communication sessions across the organization
• Explore new potential communications solutions and support testing & implementation of these tools upon organizational adoption
• Participate in process improvement and streamline processes
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and experience and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Strong collaboration, communication, critical thinking and problem-solving skills to deliver high quality output
• Excellent organizational skills and superior attention to detail
• Proficiency with office document softwares, presentations and other related visualizations (i.e. Microsoft Office, Google docs/sheets, etc)
• Demonstrated strong writing and editing skills including the ability to package information for delivery across multiple digital platforms
• Support leveraging of analytics and reports to determine effectiveness and seek continual improvements of communication initiatives.
• Comfortable working in a global environment with a wide variety of cultures and skill sets while applying the highest degree of professionalism
• Ability to manage multiple priorities and adjust quickly to changing priorities in a timely manner to meet commitments made to the client
• Works well under pressure and meets tight deadlines through outstanding time management skills

Preferred Qualifications: 

• Experience in IT logistics or relevant industries for familiarity with industry specific language
• Continued curiosity of available technology, tools and resources to support communications and tracking methods
• Technical aptitude to be able to adopt and integrate new technologies
• Creativity and an eye for design for effective communications
• Strong capabilities in relevant web-based publishing and software packages including InDesign and Photoshop, and platforms such as SharePoint, Constant Contact or Campaign Monitor is a big plus
• Applicable experience in using centralized communications tools, such as Slack, preferably at the admin level
• Functional experience in developing or supporting central communications repositories, preferably web hosted

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively 
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options
• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
• Introduction to new ways of working and awesome technologies
• Career paths to help you establish where you want to go
• Focus on internal promotion and internal mobility - we love to build teams from within
• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
• Education Assistance
• Dedicated management to provide you with on point leadership and care
• Numerous on the job perks
• Market competitive compensation and insurance, health and wellness benefits 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Applies company policies and procedures to resolve a variety of issues.

• Works on problems of moderate scope.

• Receives general instructions on routine work and detailed instructions on new projects.

Your Roles and Responsibilities:

• Manage and track program milestones, timelines, and overall deliverables for multiple projects.

• Create and maintain comprehensive project documentation, including schedules, process documents, and risk analyses.

• Participate in defining project scope and objectives, ensuring technical feasibility and stakeholder involvement.

• Drive project lifecycle milestones from concept to closure, advocating for change management.

• Utilize metrics and KPIs to measure project performance and provide regular status updates.

• Contribute to internal process improvements, identifying and resolving gaps across teams and functions.

• Identify and account for project risks, developing and implementing mitigation strategies.

• Act as a primary point of contact for vendor partners and internal stakeholders.

• Coordinate and facilitate regularly scheduled meetings with core teams.

• Evaluate post-project results against metrics and recommend improvements to delivery practices.

• Process collected data into databases and generate necessary Google tasks or bugs.

• Monitor and ensure the timely closure of related tasks and bugs.

• Support data analysis and visualization to facilitate effective communication within Google.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) or equivalent combination of education and experience (2-5 years related experience).

• Strong understanding of project management principles, including conflict resolution and meeting deadlines.

• Excellent communication skills (verbal, written, and documentation).

• Ability to work concurrently on multiple projects and assignments.

• Self-starter with the ability to quickly learn new tools, processes, and technologies.

• Proficiency in creating spreadsheets, presentations, and project/process documentation, particularly Google Workspace (Sheets).

• Strong observational and analytical skills, including data collection, organization, analysis, and dissemination.

• Exceptional attention to detail and accuracy, with the ability to track and report metrics and manage risks.

• Ability to collaborate effectively with stakeholders and communicate project updates to client executives.

• Detail-oriented with good organizational, time management, and follow-up skills.

• Ability to adapt to shifting priorities.

Preferred Qualifications: 

• Various project management certifications.

• Change management knowledge.

• Familiarity with various project management methodologies.

• Experience with Buganizer tool.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Scope:
● Provide end-to-end onsite and remote user support, ensuring high-quality solutions and user
experiences.
● Manage inventory, assets, and e-recycling, utilizing data management software for accuracy
and workflow efficiency.
● Diagnose hardware issues, support AV equipment, and collaborate across teams to ensure
smooth operations and customer satisfaction.

Primary Responsibilities:

● User Support: Provide end-to-end onsite and remote user support on service requests raised
by clients. Use logic and reasoning to identify alternative solutions, conclusions, or
approaches to solving problems and deliver the best possible solutions resulting in a high
quality user experience.
● Inventory & Asset Management: Handle inventory and asset management and e-recycling.
Utilize Inventory Data management software to maintain inventory accuracy and workflow.
Deploy and recover assets and accessories.
● Hardware Support & Management: Diagnose and resolve hardware issues. Support product
lifecycle management activities, tracking and managing inventory, e-recycling of hardware.
● Room & Audio Equipment Support: Support a complex and fast paced environment focused
on video conference rooms and ensure audio and visual quality, troubleshooting any issues
and requests that may arise. Participate in installing AV equipment and displays.
● Ticket Management: Ensure assigned request tickets for support are prioritized and
completed in a timely manner. Handle tasks related to order tracking, hardware deployment,
and user setup, which may be tracked through ticketing systems. Use the defined ITSM
System to properly manage your work related to defined service activities.
● Issues Escalation: Effectively document and escalate issues which cannot be resolved within
the Service Level Agreements (SLAs). Proactively communicate to your supervisor when you
encounter errors in documented support procedures. Adhere to incident management,
problem management, change management, and knowledge management best practices.

● Collaboration: Participate in cross team/site collaboration used to share service knowledge,
isolate potential problems and ensure the consistent delivery of defined service
activities.Collaborate within the broader IT customer experience team, as well as extended IT
organization to ensure the highest level of customer support and experience.
● Customer Experience: Ensure positive user experience and customer satisfaction through
smooth working operations and effective work management. Enable the success of your
peers and teammates.
● Complete other duties as assigned.

Required Qualifications/Skills:
● High school diploma or general education degree (GED) and 1 to 2 years’ related experience
and/or training in IT Services; or equivalent combination of education and experience.
● Strong knowledge in policies and procedures related to requested support activities.
● Capable of understanding customer needs and providing a high level of interaction, ensuring
customer satisfaction.
● Proactive in mastering all aspects of service delivery processes, communication, and the
quality of your work.
● Facilitate and promote a team culture which encourages ownership of team goals, trust,
respect, and strong cross collaboration throughout the service program.
● Provide general IT support within a high volume and fast-paced technology environment.
● Possess the ability to assist with a variety of basic technical issues, including but not limited
to applications, hardware, mobile technologies.
● Strong working knowledge of Microsoft Windows 11, Mac OS X, Linux Fundamentals,
Hardware Level troubleshooting, Hardware Installation, Upgrades.
● Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.)
● Knowledge of hardware (desktop/laptop) deployment methods using image deployment
tools.
● Ability to quickly diagnose, organize, and prioritize competing deadlines and properly set
service expectations with clients.
● Time Management: Must possess strong time management skills to prioritize tasks
effectively, meet deadlines, and deliver exceptional customer support

Preferred Qualifications:
● Active listening and detail oriented to perform and document your work
● Enjoy working with collaborative individuals and understand that you are in a customer-facing
support role.
● Strive to deliver a high quality user support experience.
● Excellent written and verbal communications are second to none.
● Self-motivated and the ability to execute tasks and handle time sensitive situations
● Commitment to excellence

Other Requirements:
● This role requires weights of 50lbs/22kg to be regularly lifted
● Strong Communication Skills, Written and Verbal English required.
● This is an office based role, it requires the successful candidate to be on site during working
hours.

Health & Safety Requirements:
● Must conduct work activities in accordance with all applicable Environmental, Health & Safety
regulations and rules. Additionally, will follow all Astreya’s Health & Safety Program, Code of
Conduct, and client Health & Safety rules at all times.

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What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

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Job Summary:

As the Solution Engineering Manager for the Service Desk Practice at Astreya, you’ll be at the forefront of designing, implementing, and optimizing cutting-edge Service Desk and IT support solutions that truly make an impact. In this dynamic role, you’ll be leading the charge to deliver brilliant, high-performance support services that not only enhance operational efficiency but also align seamlessly with the unique business goals of our clients. By working closely with our sales, service delivery, and technical operations teams, you’ll have the opportunity to craft world-class Service Desk and end user support solutions that address critical business challenges and drive real results.

We’re looking for an innovative, data-driven leader who thrives on creating exceptional customer experiences and pushing the boundaries of service excellence. If you’re passionate about the latest in end user technologies and brilliant customer experiences, this is your chance to play a pivotal role in shaping the future of our Service Desk offerings across a diverse range of clients and industries. This is more than just a job—it’s your opportunity to be a key player in transforming how some of the world’s most influential organizations support and empower their users.

Key Responsibilities:

• Solution Design & Strategy:

  • Lead the development and implementation of Service Desk services, including remote, walkup and field support functions in local and global enterprise environments

  • Collaborate with pre-sales teams to assess client needs, craft tailored solutions, and present proposals that align with customer objectives.

  • Develop scalable, repeatable processes and solutions for clients, ensuring high service quality and a world-class customer support experience.

  • Maintain a deep understanding of industry trends, emerging technologies, and best practices in Service Desk services to continually improve service offerings.

• Operations Leadership & Development:

  • Manage and mentor service leaders, fostering a culture that relentlessly pursues excellence by using data to drive decisions, collaborating with trust and candor, and seeking the optimal customer experience and service outcomes.

  • Coordinate with HR to source, onboard, and train highly qualified service team members, ensuring they possess the technical, problem-solving & customer service skills necessary for success.

  • Provide ongoing performance feedback and development planning to team members to promote career growth and skills enhancement.

• Client Engagement & Support:

  • Communicate as the subject matter expert for Service Desk services, advising stakeholders on best practices and approaches to solving customer challenges.

  • Build trusting relationships with stakeholders, working closely with them to understand their goals and provide ongoing support to optimize service delivery.

  • Ensure that services are designed to exceed service level agreements (SLAs) and KPIs through effective training, management and coordination of resources to create opportunities for future account growth.

• Operational Excellence & Continuous Improvement:

  • Think critically and creatively about service challenges and identify scalable solutions to solve problems using methods, tools & technologies to enhance service delivery.

  • Develop and maintain documentation of solution proposals, methodology, operational processes, and workflows to ensure consistency and efficiency.

  • Analyze service delivery performance data to identify trends, areas for improvement, and opportunities to enhance the customer experience.

  • Drive the implementation of automation tools and technologies to improve the efficiency of end user support services without degrading quality.

• Cross-Functional Collaboration:

  • Partner with sales, account management, and service delivery teams to ensure the seamless transition and execution of client projects.

  • Advise service delivery leaders as a trusted advisor to ensure the service and solution deliver the outcomes proposed in the sales cycle

  • Collaborate with adjacent infrastructure services to ensure the Service Desk services are aligned with broader IT strategies and security requirements.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

• 5+ years of experience in Service Desk, technical support, or Service Desk operations within a managed services or IT services environment.

• 3+ years of experience in a leadership role, managing technical teams in solution engineering, IT service management, or Service Desk operations.

• Strong knowledge of ITIL frameworks, Service Desk solutions, ITSM & contact center platforms, and end user support technologies.

• Experience designing and delivering managed services solutions for end user environments, including Windows/Mac OS/ChromeOS support, Google Workspace/Office 365, remote desktop tools, and endpoint management systems.

• Deep understanding of how to use data to understand and manage service performance

• Proven ability to manage and appropriately prioritize multiple projects, priorities, and deadlines in periods of high demand.

• Excellent communication and presentation skills with the ability to influence both technical and non-technical stakeholders through influential leadership.

• Strong problem-solving abilities and a customer-focused mindset.

Preferred Qualifications:

• Hands-on experience using tools like Excel, Looker Studio, PowerBI, or Tableau to analyze and understand service performance and gain data-driven insights 

• Certifications in ITIL, ITSM platforms, project management frameworks or other relevant technologies to validate knowledge.

• Experience using automation and AI-driven support tools in the Service Desk space.

• Familiarity with adjacent support and administration teams like audio-visual, IT asset management, business applications, identify & access management, etc.

• Familiarity with remote work tools, various ITSM tools or ACD systems, and modern cloud-based infrastructure like GCP, Microsoft Azure, etc.

At Astreya, we pride ourselves on delivering world-class solutions so intelligent that our clients don’t need to think about it. As the Solution Engineering Manager for Service Desk, you will have the opportunity to shape the future of our service offerings, develop talent, and work on cutting-edge technology solutions. We value human-centric tech, fearless transparency, and relentless customer focus—and we are looking for a leader who shares those values.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by network engineers, data center technicians, and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including asset management, resource allocation, progress tracking, monitoring change control process, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Manages multiple, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Responsible for asset and material management across data centers and warehouses

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Participate in internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Be a point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• 2 to 5 years of project management experience in a high-pressure, and fast-paced environment, preferably supporting network hardware or data centers

• 2+ years of experience with data center lifecycles and/or large-scale networks

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• Experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Ability to collaborate with stakeholders and communicate project updates to client executives. 

• Willingness to work across multiple North American timezones (remotely or from the local client office)

Preferred Qualifications: 

• Various certifications

• Understanding of the OSI model

• Change management knowledge 

• Familiarity with various project management methodologies 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by network engineers, data center technicians, and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including asset management, resource allocation, progress tracking, monitoring change control process, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Manages multiple, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Responsible for asset and material management across data centers and warehouses

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Participate in internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Be a point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• 2 to 5 years of project management experience in a high-pressure, and fast-paced environment, preferably supporting network hardware or data centers

• 2+ years of experience with data center lifecycles and/or large-scale networks

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• Experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Ability to collaborate with stakeholders and communicate project updates to client executives. 

• Willingness to work across multiple North American timezones (remotely or from the local client office)

Preferred Qualifications: 

• Various certifications

• Understanding of the OSI model

• Change management knowledge 

• Familiarity with various project management methodologies 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails:

The Network Deployment Engineer II will design, develop, build and test systems and products based on optic, photonic and laser technologies. The position will interact with device, hardware and software design teams to assist in overall development of optical systems. The position will be responsible for specifying, selecting and qualifying active and passive optical components. The role will also assist with developing and benchmarking system performance models, developing and assisting with implementing test procedures and/or evaluating and selecting appropriate test instrumentation.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Deploy, configure, and support a large-scale production and corporate network and server infrastructure in data centers and Point of Presence (POP) sites throughout the assigned region

• Calculate and document equipment power requirements and work with Engineering, Facilities Operations, and/or collocation vendors to meet these requirements

• Participate in project timelines to support network turn-up within expected completion intervals

• Responsible for asset management of networking gear in datacenter and POP sites

• Proactively contribute to documentation, automation and processes as they evolve

• Create network and server rack face elevations, floor plans, wiring diagrams, and detailed port maps for new deployments and documentation

• Create statements of work for vendors at the POP sites

• Prepare cage and rack designs, and understand the overall needs of POP infrastructure

• Document and follow RMA processes and procedures for all relevant vendors

• Follow, improve, and implement data center and POP best practices

• Provide necessary escalations to higher support tier; assist Sales and Customer Support with technical operations, and work with internal departments to ensure customer satisfaction

• Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network

• Use internal tools and scripts to configure, monitor, and repair servers and network equipment

• Detect and diagnose various error/failure conditions across an array of server types

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Must have an understanding of data center network architecture and common issues related to data center networks

• Knowledgeable in data center practices (i.e. cable routing, calculating power usage and cooling)

• Experience with field-based work in POPs, carrier hotels, or central office environments

• Experience with enterprise and service provider network hardware platforms and architectures, including data center switching platforms

• Must have a sound and in-depth understanding of IP technologies such as MPLS, BGP, RSVP-TE, IS-IS

• Basic understanding of transmission technology and circuit troubleshooting techniques

• Solid understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies

• Proficiency in various operating systems

• Ability to capture and analyze traffic

• Solid understanding of queue management for tasks and incidents, vendor engagement, and escalation and participation in ongoing POPs deployment projects

• Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem solving abilities under pressure

• Excellent communication skills

• Experience in dealing with service providers and colocation facilities around the world

• Ability to work within a global team in a fast-paced and dynamic environment with limited supervision

• Strong attention to detail with excellent time management and organization skills

• 20% to 50% of travel required

Preferred Qualifications: 

• Understanding of various scripting languages is strongly desired

• Certification such as CCNA, JNCIA, RHCT, or equivalent experience

Physical Demand & Work Environment:

• Must have the ability to lift/move 30-40 lbs.

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Summary

We are seeking a highly skilled and experienced Network Engineer to design, implement, and manage our end-to-end network testbeds.
You will play a critical role in supporting our lab teams by building, maintaining, and reconfiguring network equipment to meet their specific testing needs.

This role requires a strong understanding of IP networking, routing, switching and tunneling protocols and some Python coding experience.

Responsibilities

• Design, implement, and deploy end-to-end lab testbeds based on provided requirements.

• Provide qualified network engineering support for installation and decommissioning of racks and network equipment.

• Verify and troubleshoot connectivity and health of network devices.

• Build, maintain, and reconfigure network equipment to meet the specific needs of the customer teams.

• Develop test automation scripts, troubleshoot network protocols, testbeds, and execute test campaigns.

• Configure network equipment for various testbed elements such as mobile devices, switches, routers, wireless/cellular equipment, servers, including ports, firewalls, VXLAN, EVPN and ACLs.

• Configure Linux-based systems (servers, compute, databases) that are part of the testbeds, and ensure proper network interconnectivity with enterprise systems, production systems, and internet access. 

• Develop test scripts to extract network metrics from devices, protocols, and databases through API queries, WebSocket interfaces, and Android debugging tools (adb).

• Assist in maintaining additional infrastructure such as compute and storage systems, monitoring systems, and test equipment.

• Analyze and compare test results from test campaigns and prepare comprehensive reports in a presentable format.

Recommended Qualifications

• Subject matter expertise in IP Networking/Routing & Switching/Tunneling (TCP/IP, IPv4/v6, BGP, ISIS, OSPF, MPLS, VXLAN, EVPN, etc). Network certifications such as CCNA/CCNP, JNCIA/JNCIS, RHCSA, or equivalent experience are highly preferred.

• Experience with Optical Transport Network technologies. 

• Experience configuring, troubleshooting and deploying routing, switching and tunnelingprotocols (BGP, IS-IS, MPLS, RSVP-TE, VRRP, VXLAN and EVPN).

• Proven ability to analyze complex situations, troubleshoot and root cause system issues, and solve problems efficiently.

• Experience working in data centers, colocation facilities, internet exchanges, or central offices. Working knowledge of physical network infrastructure, including power, cooling, structured cabling, and fiber-optic cabling, is a plus.

• Experience working in a multi-vendor environment with hands-on experience with networking hardware.

• Familiarity with Linux-based systems and experience with scripting and automation (Bash, Python, Perl) is essential.

• Bachelor's degree in Computer Science, Computer Engineering, or a relevant technical field, or equivalent practical experience.

• Work experience in designing, deploying, and operating large-scale networks.

• Experience with revision control systems (e.g., Git) is a plus 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

View Job On WorkDay

What this Job Entails: 

The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by network engineers, data center technicians, and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including asset management, resource allocation, progress tracking, monitoring change control process, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Manages multiple, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Responsible for asset and material management across data centers and warehouses

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Participate in internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Be a point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• 2 to 5 years of project management experience in a high-pressure, and fast-paced environment, preferably supporting network hardware or data centers

• 2+ years of experience with data center lifecycles and/or large-scale networks

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• Experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Ability to collaborate with stakeholders and communicate project updates to client executives. 

• Willingness to work across multiple North American timezones (remotely or from the local client office)

Preferred Qualifications: 

• Various certifications

• Understanding of the OSI model

• Change management knowledge 

• Familiarity with various project management methodologies 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

This role requires attention to detail in the following areas:

1. Conduct triaging of GCP capacity quota increase requests to enable all customers to scale their GCP workloads. 

2. Resolve outstanding quota/capacity requests, with support from partner teams as needed, in alignment with Service Level Objectives (SLOs).

3. Identify, document, and contribute towards improving the efficiency of the triaging & scraping processes for quota requests.

4. Resolve GCP capacity support escalations in coordination with frontline Support teams.

5. Process feedback from account teams to ensure the Large Deals opportunity engagement  is current across all systems.

6. Process new requests for no capacity plan exceptions and ensure exception reporting accuracy.

7. Prepare weekly performance metrics for review.

8. Support customer quota requests across key events including Black-Friday Cyber Monday, new product launches and other large customer events.

9. Handle ad-hoc tasks, where applicable, for operational throughput and towards the overall program & service offerings.

10. Contribute to a regional handover process and set reminders for weekly team tasks.

View Job On WorkDay

Job Description & Responsibilities:

This role requires attention to detail in the following areas:

1. Conduct triaging of GCP capacity quota increase requests to enable all customers to scale their GCP workloads.

2. Resolve outstanding quota/capacity requests, with support from partner teams as needed, in alignment with Service Level Objectives (SLOs).

3. Identify, document, and contribute towards improving the efficiency of the triaging & scraping processes for quota requests.

4. Resolve GCP capacity support escalations in coordination with front-line Support teams.

5. Process feedback from account teams to ensure the Large Deals opportunity engagement  is current across all systems.

6. Process new requests for no capacity plan exceptions and ensure exception reporting accuracy.

7. Prepare weekly performance metrics for review.

8. Support customer quota requests across key events including Black-Friday Cyber Monday, new product launches and other large customer events.

9. Handle ad-hoc tasks, where applicable, for operational throughput and towards the overall program & service offerings.

10. Contribute to a regional handover process and set reminders for weekly team tasks.

Required Skills:

1. Some hands-on experience working on Cloud Technologies; specifically on Cloud Storage (e.g. Persistent-Disk (PD), Hyper-Disk, Block Storage) projects.
2. Demand/Supply Management for Cloud resources.
3. Project / Program Management experience.
4. Strong Communication skills and the ability to work across globally distributed Teams/Stakeholders.
5. Strong Excel skills to be able to manipulate data and work with different formulas.
6. Added advantage if the Candidate has experience in SQL and Dashboards creation.

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What this Job Entails:

The AV Technician IV will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician IV will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. 

Scope: 

• Works on complex assignments requiring a high degree of initiative

• Requires minimal oversight and is proactive. May act as a team leader.

Your Roles and Responsibilities:

• Lead installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.

• Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.

• Ensure that SLAs and daily deliverables are met including ticket updates

• Upload Crestron control programs to control processors and work with remote program team on control system certification.

• Manage inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.

• Follow all policies, standards or safety guidelines required by client

• Lead problem solving and troubleshooting of any issue that may arise during an installation.

• Perform equipment setups, breakdowns and troubleshoot issues during events.

• Perform all necessary pre-event checks as required.

• Liaise with cross-functional teams and internal users before and during events.

• Interface with end users and vendors to address requests and requirements.

• Identify and solve issues that impact client conference rooms.

• Mentor others on the team. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 8+ years’ related experience and/or training; or equivalent combination of education and experience

• Manages multiple tasks and deadlines

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Ability to think and work independently

• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment

• Excellent written and oral communication skills and strong customer service skills

• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings

• Ability to work day, evening or weekend shifts and travel to support a distant event if required

• Must have valid driver’s license and safe driving record

Preferred Qualifications: 

• Various certifications 

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time

• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

• Must have ability to climb ladder, scaffolding or transported by lifts

• Must have the ability to drive/operate a vehicle in a safe manner

• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

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What This Job Entails

The MDM Coordinator will oversee the Mobile Device Management (MDM) Program, ensuring efficient lifecycle management of mobile devices and leading a team of MDM Technicians. This role is pivotal in aligning logistics, supplier and carrier management, reporting, and IT asset operations to meet organizational objectives. The MDM Coordinator is responsible for ensuring transparency, cost optimization, and timely availability of assets while adhering to ITIL IT Service Management (ITSM) best practices.

Key Responsibilities

1. Program Leadership and Coordination

• Oversee daily MDM operations, ensuring effective coordination of MDM Technicians and alignment with program priorities.

• Act as the primary point of contact for escalations, collaborating with internal teams, suppliers, and carriers to resolve issues.

• Manage refresh programs, ensuring timely upgrades, retirements, and compliance with deployment schedules.

• Develop and maintain workflows for mobile device lifecycle management, from procurement to decommissioning.

2. Logistics and Supplier Management

• Oversee relationships with third-party logistics (3PL) providers, and Value-Added Resellers (VARs).

• Handle escalations, claims, and shipment tracking to ensure timely delivery of devices.

• Coordinate order orchestration, shipment tracking, and fulfillment to maintain asset availability.

• Work closely with procurement and logistics teams to manage stock levels, deployment schedules, and cost control.

3. Carrier Relationship and Line Management

• Manage carrier plans, including activations, deactivations, audits, and escalations.

• Ensure optimal cost and service quality for carrier agreements and mobile plans.

• Regularly audit carrier usage to identify cost-saving opportunities and ensure service compliance.

4. IT Asset Management (ITAM)

• Maintain accurate records of mobile device assets in supported ITAM tools, such as ServiceNow or Oomnitza.

• Enforce asset tagging, tracking, and reporting procedures across all device types.

• Conduct regular inventory audits to resolve discrepancies and ensure compliance.

• Monitor device utilization, warranty information, and maintenance schedules to maximize lifecycle value.

• Oversee provisioning, break/fix processes, swaps, replacements, and inbound/outbound shipment tracking.

• Ensure compliance with mobile security policies and MDM configurations.

6. Reporting and Analytics

• Generate comprehensive reports on inventory metrics, supplier performance, shipment status, and carrier usage.

• Create dashboards and analytics within ITSM platforms (e.g., ServiceNow) to track SLA adherence and program transparency.

• Analyze data to identify trends, inefficiencies, and areas for continuous improvement.

• Present insights and recommendations to stakeholders to support program goals and cost optimization.

7. ITIL ITSM Best Practices

• Apply ITIL principles to align MDM activities with incident, problem, and change management processes.

• Maintain documentation, policies, and workflows related to asset and mobile device management.

• Recommend process improvements based on industry trends and best practices for ITAM and MDM.

Required Qualifications and Skills

Education & Experience:

• Bachelor’s degree in computer science, information technology, business, or a related field (or equivalent experience).

• 3–5 years of experience in IT Asset Management, Mobile Device Management, or related fields.

Technical Skills:

• Proficiency with MDM tools like Workspace One, JAMF, Oomnitza, Android Zero-Touch, and Apple DEP.

• Experience with ITSM platforms, such as ServiceNow or similar systems.

• Knowledge of carrier management, including plan audits, activations, and escalations.

• Familiarity with inventory and logistics processes, including shipment tracking and supplier management.

• Strong understanding of ITIL principles and their application to ITSM and asset management.

Soft Skills:

• Strong organizational, analytical, and problem-solving skills.

• Excellent written and verbal communication skills.

• Ability to prioritize tasks, manage competing deadlines, and collaborate with cross-functional teams.

• Attention to detail with a focus on compliance and accuracy.

Preferred Qualifications:

• Certifications such as ITIL Foundation, Certified Software Asset Manager (CSAM), or Certified Hardware Asset Management Professional (CHAMP).

• Proven experience in managing 3PL and supplier relationships.

• Advanced knowledge of mobile device ecosystems and IT procurement processes.

• Familiarity with advanced reporting tools like Power BI or Tableau.

Physical Demands & Work Environment

• Ability to perform office-related tasks, including prolonged sitting or standing.

• Occasional handling of inventory, including lifting and moving light to moderate weights.

• Frequent use of computers and standard office equipment.

• Effective communication and collaboration in team-oriented settings.

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What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services.

Scope: 

• Works on complex assignments requiring a high degree of initiative

• Requires minimal oversight and is proactive. May act as a team leader.

Your Roles and Responsibilities:

• Handle inventory and asset management, conference room preventative maintenance, and e-recycling

• Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction

• Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Utilize Inventory Data management software to maintain inventory accuracy and workflow

• Contribute to large scale global projects as needed

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 5+ years’ related experience and/or training; or equivalent combination of education and experience

• Excellent written and verbal communications skills

• Ability to work in a large team with minimal supervision

• Capable of providing an outstanding user experience

• Knowledge of Inventory and IT 

• Ability to excel in a fast paced work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations experience

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Manages multiple, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Participate in internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Be a point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• Experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Ability to collaborate with stakeholders and communicate project updates to client executives. 

Preferred Qualifications: 

• Various certifications

• Change management knowledge 

• Familiarity with various project management methodologies 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Hardware Support Technician II provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

​

Your Roles and Responsibilities:

• Participates with inventory and asset management including receipt and disposition of hardware

• Documents all defects of pre-mass production hardware and/or software

• Performs hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)

• Performs software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)

• Conducts servo flashing, firmware upgrade, flashing unsigned images

• Resolves support tickets on device issues

• Provides technical support during events (travel often required)

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

​

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• IT savvy and interested in new technologies

• Knowledgeable about inventory, and comfortable in an IT inventory environment

• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs

• Excellent communicator in both written and verbal English

• Ability to work in a team

• Ability to excel in a fast paced work environment.

• Ability to learn new things and adapt to a changing environment quickly

• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Data experience

• Excel experience

​

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

​

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options

• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

• Introduction to new ways of working and awesome technologies

• Career paths to help you establish where you want to go

• Focus on internal promotion and internal mobility - we love to build teams from within

• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

• Education Assistance

• Dedicated management to provide you with on point leadership and care

• Numerous on the job perks

• Market competitive compensation and insurance, health and wellness benefits

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Hardware Support Technician II provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

​

Your Roles and Responsibilities:

• Participates with inventory and asset management including receipt and disposition of hardware

• Documents all defects of pre-mass production hardware and/or software

• Performs hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)

• Performs software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)

• Conducts servo flashing, firmware upgrade, flashing unsigned images

• Resolves support tickets on device issues

• Provides technical support during events (travel often required)

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

​

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• IT savvy and interested in new technologies

• Knowledgeable about inventory, and comfortable in an IT inventory environment

• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs

• Excellent communicator in both written and verbal English

• Ability to work in a team

• Ability to excel in a fast paced work environment.

• Ability to learn new things and adapt to a changing environment quickly

• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Data experience

• Excel experience

​

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

​

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options

• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

• Introduction to new ways of working and awesome technologies

• Career paths to help you establish where you want to go

• Focus on internal promotion and internal mobility - we love to build teams from within

• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

• Education Assistance

• Dedicated management to provide you with on point leadership and care

• Numerous on the job perks

• Market competitive compensation and insurance, health and wellness benefits

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Job Summary
We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. As an End User Support IT Specialist, you will provide on-site and remote technical support for internal end-user software, hardware, and connectivity. We are looking for a driven, self-directed, technical professional who can work both independently and with the broader support team. The End User Support team is singularly focused on delivering a seamless technology experience for all users. The right candidate is capable of quickly and efficiently resolving a wide range of technical issues while providing top-tier customer service to our end users.
Responsibilities:
● Identify, triage, troubleshoot, diagnose, and resolve complex technical problems via in-person, phone, chat, and email-based support channels.
● Troubleshoot technology issues related to hardware, software, user accounts, trading environments, operating systems, and mobility
● Fulfill IT hardware requests requiring delivery, setup, or low-level hardware troubleshooting for end users in the office where you’re based.
● Escalate issues to senior members of the technical support team, infrastructure teams, platform engineering teams, and/or third-party vendors to ensure end-user issues are fixed at their root and do not recur.
● Provide excellent customer service experiences for all end users, traders, and senior leadership, acting as the end user’s advocate, ensuring their issues are fully fixed and they have an optimal IT experience.
● Collaborate effectively with both local and remote or distributed team members to accomplish small support tasks and large technical projects.
What we’re looking for:
● 5+ years of relevant technical support experience in a medium to large, complex, and fast-moving enterprise environment.
● Advanced knowledge of Windows, macOS, Linux, iOS, Android, networking, and information security topics.
● Working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN.
● Working knowledge of messaging platforms, telecommunication tools, collaboration tools, and video conferencing (e.g., WebEx, MS Teams, Zoom).
● Ability to communicate effectively and professionally across all settings to technical and non-technical audiences of all tenure and seniority.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Reliability Engineer II should be results-focused, self-directed, data-driven and have the ability to adapt easily to the changing needs of the business. Someone in this role will work with the risk management, engineering, and manufacturing teams to identify trends and work to implement preventative measures to limit failure of product and processes.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Provide guidelines to the design team for new product development and manufacturing product life cycle.

• Improve reliability tools/methods throughout engineering and manufacturing during the design phase and product life cycle.

• Handles the design, oversight, and execution of reliability/serviceability tests including accelerated life testing, environmental stress screening, and reliability testing.

• Collaborates with Product Engineering, and our vendors in support of product reliability.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Knowledgeable about various safety standards and regulations

• Experience working with various reliability software

• Ability to read and interpret electric, electronic and mechanical drawings and schematics

• Excellent written and oral communication skills 

• Ability to communicate complex technical information to both technical and non-technical personnel

• Understanding of technical documentation and report generation

• Understanding of how to assess performance of fielded equipment

Preferred Qualifications: 

• Various reliability certifications

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The Hardware Support Technician II provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

​

Your Roles and Responsibilities:

• Participates with inventory and asset management including receipt and disposition of hardware

• Documents all defects of pre-mass production hardware and/or software

• Performs hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)

• Performs software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)

• Conducts servo flashing, firmware upgrade, flashing unsigned images

• Resolves support tickets on device issues

• Provides technical support during events (travel often required)

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

​

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• IT savvy and interested in new technologies

• Knowledgeable about inventory, and comfortable in an IT inventory environment

• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs

• Excellent communicator in both written and verbal English

• Ability to work in a team

• Ability to excel in a fast paced work environment.

• Ability to learn new things and adapt to a changing environment quickly

• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Data experience

• Excel experience

​

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

​

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options

• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

• Introduction to new ways of working and awesome technologies

• Career paths to help you establish where you want to go

• Focus on internal promotion and internal mobility - we love to build teams from within

• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

• Education Assistance

• Dedicated management to provide you with on point leadership and care

• Numerous on the job perks

• Market competitive compensation and insurance, health and wellness benefits

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Service Desk Specialist IV will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.

• Maintain equipment inventory, including processing RMAs and ordering new equipment.

• Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.

• Monitoring, updating and maintaining tickets in a defined ticketing system. 

• Responds to tickets, contacts users and plans workload. 

• Update, track and escalate the ticket to appropriate levels/group for resolution as required. 

• Sign off on closed tickets with the user to include follow up specifically to the end user.

• Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.

• Support access to corporate network/wireless and applications both on the network as well as over VPN.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Ability to work independently with minimal supervision

• Excellent coordination skills and a team player

• Ability to identify issues and escalate as needed

• Excellent written and oral communication skills

• Strong interpersonal and customer service skills

• Experience with hardware, software, and network troubleshooting  

• Experience with software application use and installation

• Ability to resolve technical issues under pressure

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Service Delivery Director is a client facing role and requires that you establish and satisfactorily manage client and employee expectations. The role requires leadership, strong ability to multitask, prioritize, communicate, and direct a very diverse set of teams. The responsibilities range from interviewing, hiring, and managing personnel to perform day to day tasks, ensuring that work is performed as expected, with regular client communication on progress. The successful candidate will have the ability to manage and evolve existing services across multiple disciplines, assisting sales teams with the growth strategy. 

Scope: 

• Directs and controls the activities of a broad functional area through department managers within the company. 

• Works with other senior managers to establish strategic plans and objectives. 

• Works on complex issues where analysis of situations or data requires in-depth company knowledge.

Your Roles and Responsibilities:

• Provide leadership to diverse operations

• Implement, monitor and provide timely reports to customers on service delivery metrics 

• Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team 

• Drive internal and client meetings covering delivery performance, service improvements, quality, and processes 

• Be accountable for the quality of service and performance; ensure future demand from growth and projects are understood and factored into capacity plans for all associated teams 

• Work closely with Business Development and Client Partner teams to support growth, including help with services content for Statements of Work, and development/transition to stronger managed services capabilities 

• Works with the SMEs and stakeholders to define the roadmap for any given product and translate this into user stories or RFPs depending on the build decision 

• Work closely with Recruiting to develop pipeline and process for hiring strong candidates and interview where necessary 

• Further, develop and maintain retention program and incentives for field employee satisfaction 

• Manage complex and/or large projects or delivering the IT components of major projects to time, cost, quality and benefits realisation requirements

• Assimilate, understand and manage problem solving and opportunities recognition in the context of IT Infrastructure and/or application change solution concept, solutioning, design and deployment in a major software services/hardware environment

• Takes ownership for the resolution of highly complex issues and risks that have been escalated

• Leads the collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the team

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 10+ years’ related experience and/or training; or equivalent combination of education and experience.

• Builds and strengthens relationships with executives and/or major customers.

• A track record of successfully delivering a range of complex, high profile IT projects.

• Proven track record of implementing and leading improvements in project lifecycle.

• Able to identify projects at risk and take appropriate action to recover, often working across divisional boundaries.

• Passionate about the IT industry and how new technology can improve business outcomes.

• Strong technical knowledge of enterprise IT, including but not limited to IoT, cloud, ITAM, help desk, networking, ticket and incident management. 

• Strong analytical, organizational, communication and presentation skills. 

• Highly adaptable with the ability to effectively manage multiple concurrent work streams. 

• Strong business acumen and the ability to provide operational, technical and financial oversight. 

• Proven leadership skills with the ability to motivate, lead, develop, direct and position people to work effectively in a team environment. 

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Operations/Project Coordinator III

Job Description:

The IT Operations Senior Coordinator will play a key role within the coordination team, ensuring smooth collaboration and alignment between internal cross-functional groups, vendors, facility providers, and smart/remote hands teams. This position combines hands-on operational responsibilities with leadership within the team, serving as a go-to resource for escalations, guidance, and process improvements. The role is responsible for facilitating critical operational activities—such as RMAs, site access, ticket management, and inventory tracking—while fostering effective communication across all stakeholders to maintain service quality and operational efficiency.

Roles and Responsibilities:

• Act as a senior member of the coordination team, leveraging expertise to guide operational activities and maintain high service standards.

• Serve as a key escalation point for complex or high-priority operational issues, ensuring they are addressed promptly and effectively.

• Provide mentorship and share best practices with coordinators to strengthen skills, consistency, and collaboration across the team.

• Oversee and facilitate shift handovers, workload distribution, and smooth coordination between regional teams.

• Drive operational planning, process improvements, and efficiency initiatives that enhance overall team performance.

• Coordinate with facility providers, smart hands teams, and hardware vendors to ensure smooth execution of operational tasks.

• Manage and track RMA processes, ensuring timely and accurate shipments to and from facilities.

• Monitor and work tickets within the system, ensuring SLAs are met through effective prioritization and follow-up.

• Collaborate closely with regional teams for seamless shift handovers and continuity in 24/7 “follow the sun” operations.

• Identify operational trends and recurring issues, escalating where necessary and contributing to resolution strategies.

• Identify gaps, inefficiencies, and recurring issues in current workflows, and propose practical solutions.

• Collaborate with cross-functional teams, vendors, and regional counterparts to streamline operations and improve service delivery.

• Maintain and enhance process documentation, ensuring procedures are up to date and easy to follow.

• Participate in initiatives aimed at enhancing operational efficiency, customer experience, and overall team performance.

Required Qualifications

• 4–6 years of experience in IT operations, logistics, or project coordination, including experience in a senior or lead-support capacity.

• Proven experience with Colo/DC/POP site access, smart hands requests, RMAs, inventory management, and audits.

• Familiarity with Microsoft Excel and Google Suite

• Good communication skills, both verbal and written.

• Proven ability to prioritize and multitask in a fast-paced environment.

• Strong problem-solving and decision-making skills with sound judgment.

• Commitment to confidentiality, professionalism, and high-quality customer service.

Preferred (but not required) experience and qualifications:

• Project Management qualifications

• Bachelor Degree or equivalent 

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What this Job Entails: 

The Service Desk Specialist II will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.

• Maintain equipment inventory, including processing RMAs and ordering new equipment.

• Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.

• Participates in monitoring, updating and maintaining tickets in a defined ticketing system. 

• Responds to tickets, contacts users and plans workload. 

• Update, track and escalate the ticket to appropriate levels/group for resolution as required. 

• Sign off on closed tickets with the user to include follow up specifically to the end user.

• Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.

• Engage in support of access to corporate network/wireless and applications both on the network as well as over VPN.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Ability to work independently with minimal supervision

• Excellent coordination skills and a team player

• Ability to identify issues and escalate as needed

• Excellent written and oral communication skills

• Strong interpersonal and customer service skills

• Knowledgeable about hardware, software, and network troubleshooting  

• Understanding of software application use and installation

• Ability to resolve technical issues under pressure

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

SRE Support and Automation Engineer

Job Summary

Site Reliability Engineering (SRE) team bridges the gap between software development and operations. Our mission is to build systems, tools, and platforms that keep our services fast, available, and reliable—at global scale. SRE team works closely with product engineering teams to design, build, and operate resilient applications that power the commerce experiences of millions.

Astreya is looking for Software Engineers with a passion for Reliability, Scalability, and Performance—someone who brings both a developer’s mindset and a systems-thinking approach.

Key Responsibilities:

• Proactive Monitoring: Continuously monitor the health of eBay's critical services to identify and address potential issues before they escalate.
• Solution Development: Collaborate with Architecture, Engineering, and Operations teams to develop solutions that ensure high site availability, reliability and performance.
• Collaborative Problem Solving: Work closely with partner teams to resolve recurring technical issues, onboard new alerts, and develop high-quality Standard Operating Procedures (SOPs).
• Enhance Monitoring Tools: Build and improve tools for monitoring and mitigating site incidents and conduct reliability audits and tests to strengthen eBay’s reliability and incident management capabilities.
• Incident Management: Act as Incident Commander to drive resolution of major incidents, manage alarms, and ensure effective communication with leadership and partner teams.

Qualifications/Skills:

• Bachelor’s or Master’s degree in computer science, Information Technology, or a related field.
• 4+ years of professional experience in software engineering, ideally in backend or platform teams
• Proficiency in one or more programming languages (e.g., Java, Go, Python)
• Experience writing scripts for Automation, automating any repetitive manual tasks.
• Strong incident management and leadership skills, with excellent technical triage and troubleshooting abilities, especially during crises.
• Familiarity with cloud platforms, container orchestration (e.g., Kubernetes), and infrastructure-as-code tools
• Experience with observability stacks (e.g., Prometheus, Grafana, ELK, OpenTelemetry)
• Strong interpersonal and communication skills to thrive in fast-paced, dynamic environments.

View Job On WorkDay

What this Job Entails: 

The Service Desk Specialist III will support one of Astreya’s key clients at their downtown office's Tech Hub, a designated IT support area for 'walk-up' end user support. The role will be responsible to troubleshoot and fix desktop / computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.
 

Scope: 

• Working onsite and directly with end users to resolve a wide range of desktop support issues
• Provide prompt and friendly support to end users
• May be asked to work on various IT projects outside of the Tech Hub
   

Your Roles and Responsibilities:

• Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
• Maintain equipment inventory, including processing RMAs and ordering new equipment.
• Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
• Monitoring, updating and maintaining tickets in a defined ticketing system. 
• Responds to tickets, contacts users and plans workload. 
• Update, track and escalate the ticket to appropriate levels/group for resolution as required. 
• Sign off on closed tickets with the user to include follow up specifically to the end user.
• Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
   

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A), and/or 3 - 5 years’ of related experience or equivalent combination of education and experience 
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Ability to work independently with minimal supervision
• Excellent coordination skills and a team player
• Ability to identify issues and escalate as needed
• Excellent written and oral communication skills
• Strong interpersonal and customer service skills
• Experience with hardware, software, and network troubleshooting  
• Experience with software application use and installation
• Ability to resolve technical issues under pressure

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively 
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Fiber Engineer – Fiber Network (OSP/ISP)

About the Role

We are looking for a skilled and experienced Fiber Engineer to support the planning, design, permitting, and execution of fiber optic network infrastructure across aerial, underground, and building-entry environments. You will lead or support projects involving both Outside Plant (OSP) and Inside Plant (ISP) systems, collaborating with field teams, city agencies, contractors, and internal stakeholders to deliver reliable and high-performing fiber networks.

This role is ideal for someone who can operate independently and take ownership of complex engineering efforts.

Key Responsibilities

Fiber Design & Documentation

• Design and document OSP/ISP fiber networks, including routing, duct/conduit planning, and termination points.

• Produce and review detailed construction documents (AutoCAD, KMZ, redlines, splice diagrams, as-builts).

• Develop accurate BOMs (Bill of Materials), cut sheets, and engineering packages for permitting and construction.

Field Work & Construction Support

• Conduct site walks and field validations to align engineering plans with real-world conditions.

• Review and approve as-built drawings, splicing diagrams, vault placements, and handhole positioning.

• Troubleshoot in-the-field issues related to routing, splicing, or handoffs.

Testing & Quality Assurance

• Validate OTDR, power meter, and light level test results to ensure fiber integrity.

• Enforce construction and testing standards; reject or rework non-compliant work.

Permitting & Compliance

• Prepare or support permit submissions for local, state, and federal jurisdictions (e.g., CALTRANS, municipalities).

• Ensure designs comply with engineering codes and standards such as GO-95, GO-128, and NEC.

Project Engineering & Oversight

• Support or lead multiple concurrent engineering efforts from planning through execution.

• Coordinate with project managers, inspectors, construction teams, and external vendors.

• Provide technical input on schedules, cost estimates, and routing alternatives.

• Act as an engineering lead on larger or more complex deployments.

Collaboration & Mentoring

• Partner with internal design teams, utility stakeholders, and permitting authorities to keep projects moving.

• Mentor junior engineers and review their work for quality and compliance.

Required Skills & Tools

• Proficiency with AutoCAD, GIS tools, Google Earth, and/or 3GIS, KMZs

• Understanding of fiber splicing, duct/conduit routing, and pole line analysis

• Familiarity with OSP Insight (OSPI), SpatialNET, or similar asset tracking platforms

• Working knowledge of OTDR, power meter testing, and splicing packages

• Strong ability to read and interpret construction drawings and utility maps

• Proficiency with Microsoft Office Suite (Excel, Word, Teams, SharePoint)

Qualifications

• 10+ years of experience in fiber optic engineering

• Field construction and testing experience preferred

• Familiarity with permitting processes and jurisdictional submittal standards

• Associate or Bachelor’s degree in Telecommunications, Engineering, or a related field (or equivalent experience)

Nice to Have

• Knowledge of 5G backhaul, DWDM, or multi-service metro networks

• Experience with vendor management, utility coordination, and contractor oversight

• Exposure to Node B, Hub, or MPOP design within buildings or co-located facilities

What Success Looks Like

• On-time, compliant engineering deliverables

• High-quality field integration and testing results

• Positive collaboration with field crews, municipalities, and permitting agencies

• Leadership in troubleshooting and mentoring peers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

Astreya is a leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations through co-creating applications and services with fast-moving teams.

Do you have the desire to use your technical skills to give back to your community and those close to you? If yes, then you're in the right place! With our client you will have the creative autonomy to contribute to new processes, explore new technology, and resolve technical challenges at one of the most influential and mission-driven nonprofits in the world. You will be able to leverage cutting-edge tools and technologies to construct solutions for a global user community. What's even better than that? You will work alongside team members who you can teach and also learn from in a culture that fosters technical and personal growth.

Core responsibilities of the position  

• Provide exceptional support for all aspects of technology provided by the IT department via phone, email, chat, and other supported channels.

• Use of ticketing system to track customer issues and provide timely updates to all stakeholders  from initial diagnosis, through troubleshooting, and into resolution or escalation.

• Perform troubleshooting and provide customer service up to the executive level with excellent communication and follow through. 

• Effectively multitask and manage priorities in a fast-paced IT setting and balance the demands of daily and routine assignments with long-term projects.

• Install and configure AV equipment and assist users in the set up and operation of AV systems.

• Ensure conference/meeting room AV systems are maintained and in good operating condition. Perform IT-related setup, support, and breakdown for large meetings and events.

• Perform regular testing/maintenance/upgrades of all internal AV systems via regular room sweeps.

• Aid with computer and mobile hardware and software, printing, office products, electronic messaging and audio-visual technology in accordance with established policies/procedures.  

• Initiate escalations as appropriate to ensure management is aware of problems that are severe in nature or that exceed documented targets.

• Regularly develop knowledge of emerging technologies and provide proactive options on how to effectively solve common issues.

• Track IT hardware assets and their respective configurations for potential reuse or retirement.

• Create and document routine IT processes and procedures.

• Develop strong relationships with internal customers, vendor, affiliates, and peers.

Required Qualification and Experience 

• Minimum 2-4 years of Service Desk, Call Center, IT Help Desk experience in an enterprise environment.

• Demonstrated clear and effective verbal & written communication skills.

• Excellent Customer Service experience and follow through with attention to detail.

• Expertise with Windows operating system and Office 365 suite and other Microsoft applications and  toolsets.

• Experience with IT Knowledge Base and ticketing system.

• Experience applying ITSM best practices to Incident and Service Requests management.

• Knowledge of Azure Active Directory.

• Experience with AV technology and supporting various unified communications platforms (Zoom & Teams).
   

Physical Demands

• Occasional lifting to 30 pounds (reference:  a ream of paper weighs approx. 5lbs)

• Fine motor movements in fingers/hands to operate computers and other office equipment.

• Push/pull up to 50lbs

• Stooping, bending, crouching 

• Reaching, or climbing ladders 

Position Type/Expected Hours of Work

• This is a critical position and is expected to report for work regardless of weather conditions.

• Occasional evening and weekend hours required.

• Travel is not required for this role, however there may be occasional opportunities to travel for training and/or to support other locations.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Join us as a Data Engineer, where you will play a pivotal role in transforming raw data into actionable insights that drive strategic business decisions. In this role, you will leverage your expertise in Python to design, develop, and maintain robust data pipelines and data warehouses, ensuring data integrity and quality across the organization. You will be responsible for building and optimizing scalable ETL processes, collaborating with cross-functional teams to define and implement efficient data models, and monitoring data workflows for performance improvements. Additionally, you will implement data quality checks, maintain comprehensive documentation, and advocate for best practices in data management. Your efforts will directly contribute to enabling data-driven decision-making, ensuring our data infrastructure meets the evolving needs of the business, and keeping us at the forefront of our industry. If you thrive in tackling complex data challenges and have a passion for innovation, we invite you to join our dynamic team!

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks, which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

As an Operations Support Project Coordinator, you will play a critical role in managing a high volume of daily tickets, and collaborating with cross-functional teams to ensure seamless day-to-day operations. Your primary focus will be on managing your ticket queue while coordinating and liaising with multiple stakeholders, including smart/remote-hands, IT-infrastructure facility providers, and internal teams. In this dynamic role, you will be responsible for:

• Managing a large volume of daily tickets, prioritizing tasks, and ensuring timely resolution;

• Coordinating with various teams to facilitate Colo/DC/POP site access, smart hands requests, RMAs, inventory management, and audits;

• Developing expertise in logistics processes and identifying opportunities for process improvements;

• Building strong relationships with internal and external stakeholders to drive efficient operations

If you have experience or interest in managing high-velocity support tickets, coordinating with multiple teams, and developing expertise in logistics processes, we encourage you to apply for this exciting opportunity. Frequent weekend and holiday rotations are a job requirement.

Roles and Responsibilities:

• Transact/close 350-500 operations tickets per month, including site access requests, smart-hands, logistics, and RMAs

• Collaborate with facility providers, Smart Hands, OEM hardware vendors, and regional teams to drive issue resolution and ensure smooth operations

• Monitor ticketing system, resolve cases within defined SLAs, and identify trends or recurring problems for escalation

• Apply Continuous Process Improvement techniques to update documentation, introduce innovative ideas, and improve service efficiency

• Communicate effectively with team members, clients, and stakeholders, maintaining a good rapport and professional decorum

Requirements:

• 2-4 years minimum of experience in ticket/operations support, logistics, project coordination/management, or similar

• Proficiency in Microsoft Excel and Google Suite

• Excellent communication, customer-service, and problem-solving skills

• Ability to work independently, multitask, and prioritize workload in a fast-paced environment

• Must be able to work weekend and holiday rotations, with a manageable commute

• Multi-year commitment to job, training, and self-improvement

Preferred Qualifications:

• Bachelor’s Degree or beyond

• Curiosity to learn new things, including AI applications and process optimization

• Interest in analytics and data

• Leadership potential

• Optional Project Management certification(s) or related course experience

Work Arrangement:

• In-office, full-time position (5 days/week, 40-hours)

• A sustainable commute is important

• Weekend and holiday rotations (pre-planned)

• Occasional overtime may be required based on business need

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Job Description:

The IT Operations/Project Coordinator will facilitate and coordinate multiple cross functional teams to carry out day to day operations. Your job involves coordination and liaising with multiple teams, smart/remote hands and facility providers. Tasks may vary in number, size and complexity. The candidate should be able to demonstrate some experience and expertise in Colo/DC/POP site access, smart hands requests, RMAs, inventory, and audits, or similar logistics experience.
 

Roles and Responsibilities:

• Work closely with the Facility providers and Smart Hands to drive the issues.

• Working with the Hardware vendors ensuring the RMA shipments to and from Facilities.

• Assists with daily monitoring of the ticketing system and resolving them under defined SLA

• Collaborate with Coordinators in the other regions, for smooth start/end of shift handover, to ensure a 24/7 follow the sun service.

• Collaborates with various regional teams for ticket resolution.

• Assists with identifying trends or recurring problems and escalates to team lead for resolution.

• Continuous process improvement, updating documentation on process and procedures and introducing innovative ideas to improve service and efficiency

• Assists with identifying and collaborating on new process improvement opportunities.

• Communicate effectively, maintain and establish a good rapport team and client.

• Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures.

• Attending and participating in client meetings as required.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
   

Required Qualifications/Skills:

• 2 - 4 years of work experience in logistics or project coordination/management

• Familiarity with Microsoft Excel and Google Suite

• Excellent communication skills, both verbal and written

• Positive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload in a fast-paced environment

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Preferred (but not required) experience and qualifications:

• Project Management qualifications

• Bachelor Degree or equivalent 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers 

View Job On WorkDay

SRE Support and Automation Engineers

India (Bangalore)

Job Summary

Site Reliability Engineering (SRE) team bridges the gap between software development and operations. Our mission is to build systems, tools, and platforms that keep our services fast, available, and reliable—at global scale. SRE team works closely with product engineering teams to design, build, and operate resilient applications that power the commerce experiences of millions.

Astreya is looking for Software Engineers with a passion for Reliability, Scalability, and Performance—someone who brings both a developer’s mindset and a systems-thinking approach.

Key Responsibilities:

• Proactive Monitoring: Continuously monitor the health of eBay's critical services to identify and address potential issues before they escalate.
• Solution Development: Collaborate with Architecture, Engineering, and Operations teams to develop solutions that ensure high site availability, reliability and performance.
• Collaborative Problem Solving: Work closely with partner teams to resolve recurring technical issues, onboard new alerts, and develop high-quality Standard Operating Procedures (SOPs).
• Enhance Monitoring Tools: Build and improve tools for monitoring and mitigating site incidents and conduct reliability audits and tests to strengthen eBay’s reliability and incident management capabilities.
• Incident Management: Act as Incident Commander to drive resolution of major incidents, manage alarms, and ensure effective communication with leadership and partner teams.

Qualifications/Skills:

• Bachelor’s or Master’s degree in computer science, Information Technology, or a related field.
• 4+ years of professional experience in software engineering, ideally in backend or platform teams
• Proficiency in one or more programming languages (e.g., Java, Go, Python)
• Experience writing scripts for Automation, automating any repetitive manual tasks.
• Strong incident management and leadership skills, with excellent technical triage and troubleshooting abilities, especially during crises.
• Familiarity with cloud platforms, container orchestration (e.g., Kubernetes), and infrastructure-as-code tools
• Experience with observability stacks (e.g., Prometheus, Grafana, ELK, OpenTelemetry)
• Strong interpersonal and communication skills to thrive in fast-paced, dynamic environments.

View Job On WorkDay

What this Job Entails: 

Material Handlers are responsible for receiving & inspecting shipments and verifying accurate deliveries against purchase orders. Performing Putaways, inventory asset tagging and documenting assets and accessories in inventory management system. Picking items from shelves to shipment or delivery preparation of products. Material Handlers may also perform order tracking, accessories management, managing assets and accessory deployment. Material Handlers enable ~250k staff around the globe. This is an introductory role in Astreya warehousing services.

Scope: 

• Follows established procedures on routine work
• Requires detailed instructions

Your Roles and Responsibilities:

• Assist with inventory,asset management and e-recycling.
• Use ticketing systems to report individual work accomplishments and to track metrics.
• Utilize Inventory Data management software to maintain inventory accuracy and workflow.
• Receive and inspect shipments. Verify accurate deliveries against purchase orders while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor.Verify shipments to packing slips.
• Load and unload shipments; loading dock duties as assigned.
• Maintain inventory and budget records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.
• Unbox, stock inventory on shelves, break down packing materials.
• Assist in inventory procedures including the actual total count of stock items and spot check as needed.
• Perform cleanup duties to maintain the warehouse in a safe and orderly manner.
• Contribute to large scale global projects as needed.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience.
• High attention to detail and ability to follow other technicians’ direction to ensure quality.
• Effectively utilize ticket, inventory, and dispatch management systems.
• Determines methods and procedures on new assignments and may coordinate activities of other personnel.
• Networks with key contacts outside one’s own area of expertise.
• Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met.
• Strong organizational skills including effective record-keeping and maintenance techniques.
• Basic knowledge of computer hardware with the ability to learn new software.
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
• If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus.
• Understands policies and objectives of the assigned program and corresponding activities.
• Knowledge of health and safety regulations.
• Basic methods, practices and terminology used in warehouse operations.
• Basic math skills.
• Methods and procedures of storing and loading supplies and equipment.
• Perform physical duties involved in packing, storing and shipping supplies, equipment and other items.
• Lift and move heavy objects and an understanding of proper methods to safely do so.
• Communicate effectively and understand both oral and written directions.

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 
• Ability to lift, carry, push or pull medium weights, up to 75 pounds
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively 
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
• Driver’s license and clean driving record
• Work is performed while standing, sitting and/or walking.
• Ability to communicate effectively using speech, vision and hearing.
• Use of hands for simple grasping and fine manipulations.
• Requires bending, squatting, crawling, climbing, reaching.
• Requires activities involving being around moving machinery, exposure to marked changes in temperature and humidity, and exposure to dust, fumes and glasses.

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options
• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
• Introduction to new ways of working and awesome technologies
• Career paths to help you establish where you want to go
• Focus on internal promotion and internal mobility - we love to build teams from within
• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
• Education Assistance
• Dedicated management to provide you with on point leadership and care
• Numerous on the job perks

Market competitive compensation and insurance, health, and wellness benefits

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

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What this Job Entails: 

The Service Desk Specialist III will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.

• Maintain equipment inventory, including processing RMAs and ordering new equipment.

• Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.

• Monitoring, updating and maintaining tickets in a defined ticketing system. 

• Responds to tickets, contacts users and plans workload. 

• Update, track and escalate the ticket to appropriate levels/group for resolution as required. 

• Sign off on closed tickets with the user to include follow up specifically to the end user.

• Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.

• Support access to corporate network/wireless and applications both on the network as well as over VPN.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Ability to work independently with minimal supervision

• Excellent coordination skills and a team player

• Ability to identify issues and escalate as needed

• Excellent written and oral communication skills

• Strong interpersonal and customer service skills

• Experience with hardware, software, and network troubleshooting  

• Experience with software application use and installation

• Ability to resolve technical issues under pressure

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with inventory and asset management including receipt and disposition of hardware

• Document all defects of pre-mass production hardware and/or software

• Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)

• Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)

• Assist with servo flashing, firmware upgrade, flashing unsigned images

• Helps in resolving support tickets on device issues

• Help provide technical support during events (travel often required)

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• IT savvy and interested in new technologies

• Knowledgeable about inventory, and comfortable in an IT inventory environment

• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs

• Excellent communicator in both written and verbal English

• Ability to work in a team

• Ability to excel in a fast paced work environment.

• Ability to learn new things and adapt to a changing environment quickly

• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Data, Office 365/Google Workspace and Android experience

• Logistics or warehouse experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

As an Operations Support Project Coordinator, you will play a critical role in managing a high volume of daily tickets, and collaborating with cross-functional teams to ensure seamless day-to-day operations. Your primary focus will be on managing your ticket queue while coordinating and liaising with multiple stakeholders, including smart/remote-hands, IT-infrastructure facility providers, and internal teams. In this dynamic role, you will be responsible for:

• Managing a large volume of daily tickets, prioritizing tasks, and ensuring timely resolution;

• Coordinating with various teams to facilitate Colo/DC/POP site access, smart hands requests, RMAs, inventory management, and audits;

• Developing expertise in logistics processes and identifying opportunities for process improvements;

• Building strong relationships with internal and external stakeholders to drive efficient operations

If you have experience or interest in managing high-velocity support tickets, coordinating with multiple teams, and developing expertise in logistics processes, we encourage you to apply for this exciting opportunity. Frequent weekend and holiday rotations are a job requirement.

Roles and Responsibilities:

• Transact/close 350-500 operations tickets per month, including site access requests, smart-hands, logistics, and RMAs

• Collaborate with facility providers, Smart Hands, OEM hardware vendors, and regional teams to drive issue resolution and ensure smooth operations

• Monitor ticketing system, resolve cases within defined SLAs, and identify trends or recurring problems for escalation

• Apply Continuous Process Improvement techniques to update documentation, introduce innovative ideas, and improve service efficiency

• Communicate effectively with team members, clients, and stakeholders, maintaining a good rapport and professional decorum

Requirements:

• 0-4 years of experience in ticket/operations support, logistics, project coordination/management, or similar

• Proficiency in Microsoft Excel and Google Suite

• Excellent communication, customer-service, and problem-solving skills

• Ability to work independently, multitask, and prioritize workload in a fast-paced environment

• Must be able to work weekend and holiday rotations, with a manageable commute

• Multi-year commitment to job, training, and self-improvement

Preferred Qualifications:

• Bachelor’s Degree or beyond

• Curiosity to learn new things, including AI applications and process optimization

• Interest in analytics and data

• Leadership potential

• Optional Project Management certification(s) or related course experience

Work Arrangement:

• In-office, full-time position (5 days/week, 40-hours)

• A sustainable commute is important

• Weekend and holiday rotations (pre-planned)

• Occasional overtime may be required based on business need

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Field Services Technician- II

Overview:

The Field Service Technician plays a pivotal role in enabling a seamless user experience. Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment. Field Service Technicians are the backbone of front-line user support, ensuring that conference rooms are well-maintained and behind-the-scenes user setups are flawlessly executed. Beyond their technical duties, Field Service Technicians focus on fostering strong relationships with users, understanding their needs, and ensuring their satisfaction. They will support Astreya's ever-expanding customer base and ensure a consistently high-quality user support experience. The successful candidate will be familiar with industry best practices and willing to go above and beyond for our clients.

Scope:

• Provide end-to-end onsite and remote user support, ensuring high-quality solutions and user experiences.

• Oversee service delivery across a set of client sites, buildings, or specific customer areas (SCAs), monitoring key performance indicators (KPIs) like Service Level Agreements (SLAs) and quality metrics.

• Diagnose hardware issues, support AV equipment, and collaborate across teams to ensure smooth operations and customer satisfaction.

• At single-person sites, where there is not a team of technicians and the Field Services Technician is the sole resource, the technician is automatically designated as an L1 Field Services Technician- II.

Primary Responsibilities:

• User Support: Provide end-to-end onsite and remote user support for service requests. Utilize logic and reasoning to identify alternative solutions, conclusions, or approaches to problems, delivering the best possible solutions for a high-quality user experience. Act as a primary point of contact for clients, ensuring timely and accurate resolution of their issues.

• Inventory: Deploy and recover assets and accessories. Assist in workstation dressing.

• Hardware Support & Management: Diagnose and resolve hardware issues. Support product lifecycle management activities.

• Room & Audio Equipment Support: Support a complex and fast-paced environment focused on video conference rooms, ensuring audio and visual quality and troubleshooting any issues or requests. Participate in installing AV equipment and displays.

• Ticket Management: Ensure assigned support request tickets are prioritized and completed in a timely manner. Handle tasks related to order tracking, hardware deployment, and user setup, typically tracked through ticketing systems. Utilize the defined ITSM System to properly manage work related to service activities.

• Issues Escalation: Effectively document and escalate issues that cannot be resolved within the Service Level Agreements (SLAs). Proactively communicate with your supervisor when encountering errors in documented support procedures. Adhere to incident management, problem management, change management, and knowledge management best practices.

• Service Delivery Oversight & Performance Monitoring: Oversee service delivery across designated client sites/buildings/SCAs. Monitor key performance indicators (KPIs) including SLAs for services under local service management (LSM) and quality measurement metrics.

• Team Leadership & Development: Assign tasks and set goals for team members. Monitor technician performance and provide constructive feedback. Provide technical expertise and guidance to team members. Coach and mentor team members to improve their skills and overall performance.

• Collaboration: Participate in cross-team/site collaboration to share service knowledge, isolate potential problems, and ensure the consistent delivery of defined service activities. Collaborate within the broader IT customer experience team and extended IT organization to ensure the highest level of customer support.

• Customer Experience: Ensure a positive user experience and customer satisfaction through smooth operations and effective work management. Enable the success of your peers and teammates.

• Other duties as assigned.

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 1 to 2 years of related experience and/or training in IT Services; or an equivalent combination of education and experience.

• Strong knowledge of policies and procedures related to requested support activities.

• Capable of understanding customer needs and providing a high level of interaction, ensuring customer satisfaction.

• Proactive in mastering all aspects of service delivery processes, communication, and the quality of your work.

• Facilitate and promote a team culture that encourages ownership of team goals, trust, respect, and strong cross-collaboration throughout the service program.

• Provide general IT support within a high-volume and fast-paced technology environment.

• Possess the ability to assist with a variety of basic technical issues, including but not limited to applications, hardware, and mobile technologies.

• Strong working knowledge of Microsoft Windows 11, Mac OS X, Linux Fundamentals, Hardware Level troubleshooting, Hardware Installation, and Upgrades.

• Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.).

• Knowledge of hardware (desktop/laptop) deployment methods using image deployment tools.

• Ability to quickly diagnose, organize, and prioritize competing deadlines and properly set service expectations with clients.

• Time Management: Must possess strong time management skills to prioritize tasks effectively, meet deadlines, and deliver exceptional customer support.

• Ability to manage multiple priorities and meet deadlines.

Preferred Qualifications:

• Active listening and detail-oriented to perform and document your work effectively.

• Enjoy working with collaborative individuals and understand you are in a customer-facing support role.

• Strive to deliver a high-quality user support experience.

• Excellent written and verbal communication skills are second to none.

• Self-motivated and the ability to execute tasks and handle time-sensitive situations.

• Commitment to excellence.

Other Requirements:

• This role requires weights of 50lbs/22kg to be regularly lifted.

• Strong communication skills, written and verbal English required.

• This is an office-based role; it requires the successful candidate to be on site during working hours.

Health & Safety Requirements:

Must conduct work activities in accordance with all applicable Environmental, Health & Safety regulations and rules. Additionally, will follow all Astreya's Health & Safety Program, Code of Conduct, and client Health & Safety rules at all times.

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What this Job Entails: 

The Service Delivery Manager is a client facing role and requires that you establish and satisfactorily manage client and employee expectations. The role requires leadership, strong ability to multitask, prioritize, communicate, and direct a very diverse set of teams. The responsibilities range from interviewing, hiring, and managing personnel to perform day to day tasks, ensuring that work is performed as expected, with regular client communication on progress. The successful candidate will have the ability to manage and evolve existing services across multiple disciplines, assisting sales teams with the growth strategy. 

Scope: 

• Directs subordinates to complete tasks using established guidelines, procedures and policies.

• Monitors daily operations of a unit or sub-unit. Requires full knowledge of the area of functional responsibility.

Your Roles and Responsibilities:

• Provide leadership and mentorship for their team

• Implement, monitor and provide timely reports to customers on service delivery metrics 

• Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team 

• Drive internal and client meetings covering delivery performance, service improvements, quality, and processes 

• Be accountable for the quality of service and performance; ensure future demand from growth and projects are understood and factored into capacity plans for all associated teams 

• Work closely with Business Development and Client Partner teams to support growth, including help with services content for Statements of Work, and development/transition to stronger managed services capabilities 

• Works with the SMEs and stakeholders to define the roadmap for any given product and translate this into user stories or RFPs depending on the build decision 

• Work closely with Talent Acquisition to develop pipeline and process for hiring strong candidates and interview where necessary 

• Maintain retention program and incentives for field employee satisfaction 

• Manage projects or delivering the IT components of major projects to time, cost, quality and benefits realisation requirements

• Assimilate, understand and manage problem solving and opportunities recognition in the context of IT Infrastructure and/or application change solution concept, solutioning, design and deployment in a major software services/hardware environment

• Takes ownership for the resolution of highly complex issues and risks that have been escalated

• Leads the collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the team

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. 

• Must be able to lead a cooperative effort among members of a project team.

• A track record of successfully delivering a range of complex, high profile IT projects.

• Proven track record of implementing and leading improvements in project lifecycle.

• Able to identify projects at risk and take appropriate action to recover, often working across divisional boundaries.

• Passionate about the IT industry and how new technology can improve business outcomes.

• Strong technical knowledge of enterprise IT, including but not limited to help desk, networking, ticket and incident management, AV/VC, and asset management. 

• Strong analytical, organizational, communication and presentation skills. 

• Highly adaptable with the ability to effectively manage multiple concurrent work streams. 

• Strong business acumen and the ability to provide operational, technical and financial oversight. 

• Proven leadership skills with the ability to motivate, lead, develop, direct and position people to work effectively in a team environment. 

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Job Description:

The IT Operations/Project Coordinator will facilitate and coordinate multiple cross functional teams to carry out day to day operations. Your job involves coordination and liaising with multiple teams, smart/remote hands and facility providers. Tasks may vary in number, size and complexity. The candidate should be able to demonstrate some experience and expertise in Colo/DC/POP site access, smart hands requests, RMAs, inventory, and audits, or similar logistics experience. 

Roles and Responsibilities:

• Work closely with the Facility providers and Smart Hands to drive the issues.

• Working with the Hardware vendors ensuring the RMA shipments to and from Facilities.

• Assists with daily monitoring of the ticketing system and resolving them under defined SLA

• Collaborate with Coordinators in the other regions, for smooth start/end of shift handover, to ensure a 24/7 follow the sun service.

• Collaborates with various regional teams for ticket resolution.

• Assists with identifying trends or recurring problems and escalates to team lead for resolution.

• Continuous process improvement, updating documentation on process and procedures and introducing innovative ideas to improve service and efficiency

• Assists with identifying and collaborating on new process improvement opportunities.

• Communicate effectively, maintain and establish a good rapport team and client.

• Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures.

• Attending and participating in client meetings as required.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• 2 - 4 years of work experience in logistics or project coordination/management

• Familiarity with Microsoft Excel and Google Suite

• Excellent communication skills, both verbal and written

• Positive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload in a fast-paced environment

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Preferred (but not required) experience and qualifications:

• Project Management qualifications

• Bachelor Degree or equivalent

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers 

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What this Job Entails:

The Network Test Engineer IV will submit technical solutions for requirements, as well as develop test plans network hardware and software solutions. This position requires the ability to work independently with a high level of accuracy and attention to details. 

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their specialty

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Lead testing and configuration of various automations

• Configure and operate various test tools and equipment (hardware and software) used in a lab environment

• Test automation is the primary need Triage test issues for HW/Test versus platform

• Develop operator-level test plan, execute test plan and validate requirements, identify issues and troubleshoot and document test results

• Debugging/QA on test results Will automate a bevy of manual tests into a suite

• Collaborate with hardware and software vendors to improve product quality & readiness

• Engage with operators, equipment vendors, test equipment, and vendors during lab trials

• Triage test issues for HW/Test versus platform

• Perform debugging/QA on test results, assist and more complex issues

• Support wireless protocols

• Lead automation of a bevy of manual tests into a suite

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Understanding of test methodology

• Ability to build test automation from manual test cases 

• Developing skills (various programming languages)

• Ability to streamline and optimize a series of tasks and/or tests

• Knowledge of data modelling (normalized & denormalized modells)

• Excellent time management skills

• Strong communication skills 

Preferred Qualifications: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• 12+ years experience in development and scripting roles 

• Application development experience 

• Experience is designing distributed computing environments in the public cloud (GCP, AWS or Azure) Wifi, Bluetooth and cellular component knowledge

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Fiber Engineer – Fiber Network (OSP/ISP)

About the Role

We are looking for a skilled and experienced Fiber Engineer to support the planning, design, permitting, and execution of fiber optic network infrastructure across aerial, underground, and building-entry environments. You will lead or support projects involving both Outside Plant (OSP) and Inside Plant (ISP) systems, collaborating with field teams, city agencies, contractors, and internal stakeholders to deliver reliable and high-performing fiber networks.

This role is ideal for someone who can operate independently and take ownership of complex engineering efforts.

Key Responsibilities

Fiber Design & Documentation

• Design and document OSP/ISP fiber networks, including routing, duct/conduit planning, and termination points.

• Produce and review detailed construction documents (AutoCAD, KMZ, redlines, splice diagrams, as-builts).

• Develop accurate BOMs (Bill of Materials), cut sheets, and engineering packages for permitting and construction.

Field Work & Construction Support