Role & responsibilities

Assessing the customer infrastructure / apps / business process to identify the gaps and

prepare process improvement plans and automation solutions

Design, develop, and implement automation solutions for IT / Biz processes

Develop and maintain reusable repository of automation scripts and workflows using

scripting languages (e.g., Python, PowerShell or RPA ) and automation platforms (e.g.,

ServiceNow, MS System Center, Opentext Automation Center, Ansible, Terraform,).

Integrate AI, Gen AI & ML capabilities into automation workflows to enable intelligent

automation, predictive analytics, self-healing systems, AI Agents & Copilots

Develop and train machine learning models for tasks such as anomaly detection,

predictive maintenance, and capacity planning in IT environments.

Work with large datasets of IT operational data, performing data cleaning, feature

engineering, and data analysis to improve model accuracy and performance.

Collaborate with IT operations teams to identify automation opportunities and prioritize

projects based on business impact.

Contribute to the development of internal automation tools and frameworks.

Contribute to AI/Gen AI Microapps development in external OEM Marketplace

(ServiceNOW,GCP,Azure,AWS)

Deliver continuous service improvements by proactively identify opportunities for

improvements to the implemented processes

Proficient in developing AI/Gen AI point solutions to meet the business needs

Troubleshoot and resolve issues related to automation systems and AI models.

Document automation processes, code, and models clearly and concisely.

Evaluate variety of open source & OEM technologies and tools for the best solution

Provide subject matter expertise on process and its implementation on the platform

Actively contributes to the results of a team and works towards achieving team goals and

objectives

Undertake designated skill/knowledge development of the organization including training

of next level team members

View Job On WorkDay

What this Job Entails: 

The Field Engineer IV will work closely with potential customers on a technical level to secure design-ins and support existing customers with their applications. The Field Engineer must have a solid technological base for effectively understanding the technical specifications involved in application engineering, as they provide technical support, give technical presentations, and design and modify the application systems. Along with this, they must also have good interpersonal skills, strong oral and written communication skills, and good organizational skills for effectively communicating the technical specifications to the customers.

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Capture and understand customers’ technical and product requirement on battery functioning and how is it used in the terminal and host devices and ensure smooth and adequate transfer to client internal team

• Lead the technical, technological, and functional aspects of proposals to customers 

• Troubleshoot system applications on customer's request, resolving other engineering issues regarding systems application

• Build mutual trust with customers’ technical staff

• Prepare relevant records, data, and documents for product presentations, conduct training sessions for demonstrating new products and services, and support the sales team in organizing the presentation and training of product demonstration

• Oversee technical training of consumer specific application of various engineering products in developing stage

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Good understanding of effective network design methodologies

• Knowledge of how to troubleshoot and assess live networks

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Field Engineer IV will work closely with potential customers on a technical level to secure design-ins and support existing customers with their applications. The Field Engineer must have a solid technological base for effectively understanding the technical specifications involved in application engineering, as they provide technical support, give technical presentations, and design and modify the application systems. Along with this, they must also have good interpersonal skills, strong oral and written communication skills, and good organizational skills for effectively communicating the technical specifications to the customers.

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Capture and understand customers’ technical and product requirement on battery functioning and how is it used in the terminal and host devices and ensure smooth and adequate transfer to client internal team

• Lead the technical, technological, and functional aspects of proposals to customers 

• Troubleshoot system applications on customer's request, resolving other engineering issues regarding systems application

• Build mutual trust with customers’ technical staff

• Prepare relevant records, data, and documents for product presentations, conduct training sessions for demonstrating new products and services, and support the sales team in organizing the presentation and training of product demonstration

• Oversee technical training of consumer specific application of various engineering products in developing stage

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Good understanding of effective network design methodologies

• Knowledge of how to troubleshoot and assess live networks

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

Your Responsibilities:

● Staff our service desk: fulfill ongoing requests for devices and materials. Assist users in identifying available allocation and suitable configurations for their specific development needs ● Process, strack, and manage inbound, outbound, domestic, and international shipments for on-time delivery 

● Communicate shipment status, escalate issues as necessary 

● Receive and distribute prototype devices and materials. Reconcile inventory. Negotiate allocation shortages. Collaborate with Program Coordination, Program Management, and other teams to share resources 

● Assist Program Teams with New Product Introduction (NPI) shipping logistics, allocation, and Alpha and Beta shipments and inventory management. 

● Track device ownership and locations of devices 

● Maintain a clean, neat and organized, member-ready area; organize inventory. Ensure that there is sufficient storage space and staff on-hand for processing incoming shipments 

● Inventory stock and order materials to maintain minimum inventory levels. Purchase materials. Manage inventory 

● Coordinate transport of devices among sites 

● Identify units for secure scrapping and prepare for secure scrap. Coordinate secure scrap of devices and material 

● Perform basic device maintenance such as firmware and software upgrades, battery maintenance and battery replacement 

● Help us prioritize and solve problems. Update existing shipping, inventory, and logistics process documentation and policy, identify and document process improvements and new policies. Educate team members on processes and policies 

● Follow device security and secrecy practices 

Qualifications:

● The ability to work well in a team environment, demonstrating shared responsibility and accountability with other team members. Be curious and open to learning from others and helping each other grow

● Interpersonal and communication skills to navigate issues effectively 

● Motivation to anticipate and resolve customer problems proactively 

● Ability to work in a fast-paced environment while balancing multiple tasks and customers; the ability to maintain an organized personal task list to ensure timely execution of work 

● Adaptability and flexibility 

● Proficiency in MS Excel or Google Sheets, and are good with numbers

● The ability to exert force and/or lift or carry items safely weighing twenty-five (25) to forty (40) pounds occasionally, and up to ten (10) pounds frequently 

● Prior relevant experience such as IT Help Desk, Asset Management, and/or IT Logistics experience in a technology environment 

● Ability to work overtime on occasion 

Even Better 

● CompTIA A+, AS, or BS in a relevant field, Asset Management Certifications 

● International shipping experience 

● Experience with ticketing and/or asset management systems 

● Familiarity with Build Matrices and Device Configurations

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Payroll Analyst II will oversee payroll processing, ensuring accuracy and timeliness. The role works collaboratively and with a team of skilled professionals in a fast-paced, deadline driven environment, demonstrating precision and expertise, in order to maximize efficiency and productivity. The person in this role will need to be comfortable communicating with employees via email, IM, and phone to address any payroll queries. The incumbent must maintain the highest level of confidentiality on all information payroll manages. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Perform daily payroll department operations for biweekly payroll

• Ensure all payroll transactions are processed accurately and timely

• Interpret pay policies, (e.g., vacation, LOA, disability, workers compensation, government regulations, withholding exemptions, etc.)

• Work closely with payroll manager to reconcile and audit payroll prior to transmission

• Understand proper taxation of employer paid benefits

• Ensure accurate taxation and garnishment is applied to each account

• Process terminations

• Process manual check

• Communicate with HR teams to make necessary changes/updates in system

• Research, analyze, and resolve discrepancies, reporting to management as needed

• Develop ad hoc reporting, as needed

• Participate in end-of-month closing and audits

• Process accurate and timely year-end reporting when necessary (W-2, W-2c, etc)

• Perform audits of workers’ compensation, tax filings and related documentation, as needed

• Respond to employee and manager payroll queries

• Document payroll processes and procedures

• Assist as a backup for other payroll team member, as needed

• Work closely with the rest of the finance team on special projects, as needed

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Knowledge of state and federal payroll and tax regulations for US as well as international countries

• Excel and spreadsheet experience

• Excellent analytical skills

• Ability to work under tight deadlines

• Must be detail oriented

Preferred Qualifications: 

• Experience working with ADP products, especially ADP Celergo
• Experience working with Deel
• Experience working with Workday

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Key Responsibilities:

• Manage Circuit MACD Orders: Oversee the full life cycle of circuit MACD orders, including initiation, execution, and completion.

• Issue Documentation: Prepare and issue Letters of Authorization (LOA) and Connecting Facility Assignments (CFA). Handle and load cross-connect orders, and manage Circuit Layout Reports (CLR) / Design Layout Reports (DLR) to ensure all circuit documentation is accurate.

• Vendor Coordination: Directly execute or manage local vendor technicians for circuit provisioning, cross-connect delivery, and troubleshooting.

• Physical Layer Installation: Facilitate the physical installation of network cabling according to cabling matrices.

• Troubleshooting and Fault Analysis: Perform physical circuit troubleshooting and fault analysis to ensure network reliability.

• Ongoing Support: Provide continuous support for production environments and collaborate with vendors, system owners, and operations teams to resolve issues.

• Request Coordination: Coordinate and track requests/orders, and generate weekly reports on progress and status.

• Documentation: Post detailed documentation on each implementation, ensuring accuracy and completeness.

• Maintenance and Change Management: Oversee the maintenance and change management processes for circuit provisioning lifecycle ensuring all updates, modifications, and repairs are carried out smoothly and in accordance with established protocols and standards.

Role Requirements:

Minimum Qualifications:

• 2+ years of experience in datacenter or corporate/enterprise IT infrastructure, with a strong understanding of IT best practices (ITIL) and equipment lifecycle processes

• Proven experience executing detailed Method of Procedures (MOPs) and technical instructions, with a focus on following documentation

• Knowledge of relevant technologies including fiber optics, DWDM/CWDM devices, network interface types, optics, and protocols

• Strong troubleshooting skills across technical, logistical, and process domains

• Experience in planning and coordinating with field operation technicians, engineers, contractors, and vendors, especially with ISPs and Colo Providers

• Excellent oral and written communication skills, with the ability to articulate ideas clearly and provide effective remote technical guidance and troubleshooting

• Basic command-line proficiency in Linux/Unix and switch OS CLI

• Ability to work independently with minimal supervision

Preferred Qualifications:

• Experience in coordinating or leading junior field operation technicians/engineers, contractors, and/or vendors within a Data Center environment

• Proven ability to collaborate effectively across multiple levels and functions

• Anticipate and mitigate potential problems in planning to minimize project-impacting factors

• Strong documentation skills for technical processes and procedures, with an ability to accurately record detailed data

• Relevant Certifications: Server+, Network+, A+, CDCTP, CDCPM, etc

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Overview:
We are looking for a highly skilled and experienced Service Delivery leads specialized in
managing services offered by CES Practice, which includes owning end to end life cycle of
Consulting, Professional services, and Operate / Run services. The ideal candidate will excel
in Service delivery management, Project governance, Automation transformation,
Stakeholder engagement, and P&L management, while driving service excellence and
innovation.

Key Responsibilities:
1. Service Delivery Management:

• Lead and manage end-to-end service delivery for CES Services, including

Engagement Lifecycle Management and Service Level Management.

• Oversee a team of professionals providing support for Services offered by

CES practice.

• Ensure adherence to service level agreements (SLAs) and maintain high

customer satisfaction (CSAT) and employee satisfaction (ESAT).

2. P&L Management:

• GM management: Adhere to budgeted margin and enhance GM through

efficient cost management and pricing strategies.

• Revenue growth: Ensure to adhere to revenue targets and increase revenue

through strategies such as upsell and cross sell.

• Financial reporting and Analysis: Develop and manage accurate budgets and

forecasts to inform Business deceisions.

3. Automation and Transformation:

• Drive automation initiatives using advanced tools, platforms, and bots to

enhance service efficiency and reduce manual effort.

• Lead the innovation of service delivery processes and ensure alignment with

industry best practices.
4. Leadership and Team Management:

• Provide strategic direction and leadership to cross-functional teams.
• Mentor and develop team members to foster a high-performing culture.
• Collaborate with stakeholders to align service delivery goals with business

objectives.

5. Project Management and Governance:

• Manage large-scale projects with a focus on service maturity, profitability, and

operational excellence.

• Take ownership of profit and loss (P&L) for assigned accounts and projects.
• Ensure compliance with governance frameworks and risk management

protocols.

6. Stakeholder Management:

• Build and maintain strong relationships with internal and external

stakeholders.

• Act as a strategic advisor to clients, providing insights and recommendations

to improve service delivery.

Required Skills and Experience:
• Proven experience in Service delivery management with respect to Cloud, DCN,
Automation, and IT Data engineering projects.
• Strong expertise in Project management, AIOps transformation management,
AI/Automation services, and Tools / Platform industrialization.
• Demonstrated ability to lead large teams and manage cross-functional collaboration.
• Proficiency in CES practices services and associated pre-sales/solution activities.
• Strong stakeholder management and business development skills.
• Excellent communication, leadership, and problem-solving abilities.
Preferred Qualifications:
• Certifications in ITIL, PMP, or similar frameworks.
• Experience in managing global clients and large-scale service delivery projects.

Soft Skills:
• Strategic thinking and innovation.
• Strong analytical and decision-making skills.
• Ability to adapt to dynamic environments and manage multiple priorities effectively.

View Job On WorkDay

Overview:
We are looking for a highly skilled and experienced Service Delivery leads specialized in
managing services offered by CES Practice, which includes owning end to end life cycle of
Consulting, Professional services, and Operate / Run services. The ideal candidate will excel
in Service delivery management, Project governance, Automation transformation,
Stakeholder engagement, and P&L management, while driving service excellence and
innovation.

Key Responsibilities:
1. Service Delivery Management:

• Lead and manage end-to-end service delivery for CES Services, including

Engagement Lifecycle Management and Service Level Management.

• Oversee a team of professionals providing support for Services offered by

CES practice.

• Ensure adherence to service level agreements (SLAs) and maintain high

customer satisfaction (CSAT) and employee satisfaction (ESAT).

2. P&L Management:

• GM management: Adhere to budgeted margin and enhance GM through

efficient cost management and pricing strategies.

• Revenue growth: Ensure to adhere to revenue targets and increase revenue

through strategies such as upsell and cross sell.

• Financial reporting and Analysis: Develop and manage accurate budgets and

forecasts to inform Business deceisions.

3. Automation and Transformation:

• Drive automation initiatives using advanced tools, platforms, and bots to

enhance service efficiency and reduce manual effort.

• Lead the innovation of service delivery processes and ensure alignment with

industry best practices.
4. Leadership and Team Management:

• Provide strategic direction and leadership to cross-functional teams.
• Mentor and develop team members to foster a high-performing culture.
• Collaborate with stakeholders to align service delivery goals with business

objectives.

5. Project Management and Governance:

• Manage large-scale projects with a focus on service maturity, profitability, and

operational excellence.

• Take ownership of profit and loss (P&L) for assigned accounts and projects.
• Ensure compliance with governance frameworks and risk management

protocols.

6. Stakeholder Management:

• Build and maintain strong relationships with internal and external

stakeholders.

• Act as a strategic advisor to clients, providing insights and recommendations

to improve service delivery.

Required Skills and Experience:
• Proven experience in Service delivery management with respect to Cloud, DCN,
Automation, and IT Data engineering projects.
• Strong expertise in Project management, AIOps transformation management,
AI/Automation services, and Tools / Platform industrialization.
• Demonstrated ability to lead large teams and manage cross-functional collaboration.
• Proficiency in CES practices services and associated pre-sales/solution activities.
• Strong stakeholder management and business development skills.
• Excellent communication, leadership, and problem-solving abilities.
Preferred Qualifications:
• Certifications in ITIL, PMP, or similar frameworks.
• Experience in managing global clients and large-scale service delivery projects.

Soft Skills:
• Strategic thinking and innovation.
• Strong analytical and decision-making skills.
• Ability to adapt to dynamic environments and manage multiple priorities effectively.

View Job On WorkDay

Role & responsibilities

Assessing the customer infrastructure / apps / business process to identify the gaps and

prepare process improvement plans and automation solutions

Develop and maintain reusable repository of automation scripts and workflows using

scripting languages (e.g., Python, PowerShell or RPA ) and automation platforms (e.g.,

ServiceNow, MS System Center, Opentext Automation Center, Ansible, Terraform,).

Integrate AI, Gen AI & ML capabilities into automation workflows to enable intelligent

automation, predictive analytics, self-healing systems, AI Agents & Copilots

Develop and train machine learning models for tasks such as anomaly detection,

predictive maintenance, and capacity planning in IT environments.

Work with large datasets of IT operational data, performing data cleaning, feature

engineering, and data analysis to improve model accuracy and performance.

Collaborate with IT operations teams to identify automation opportunities and prioritize

projects based on business impact.

Contribute to the development of internal automation tools and frameworks.

Contribute to AI/Gen AI Microapps development in external OEM Marketplace

(ServiceNOW,GCP,Azure,AWS)

Deliver continuous service improvements by proactively identify opportunities for

improvements to the implemented processes

Proficient in developing AI/Gen AI point solutions to meet the business needs

Troubleshoot and resolve issues related to automation systems and AI models.

Document automation processes, code, and models clearly and concisely.

Evaluate variety of open source & OEM technologies and tools for the best solution

Provide subject matter expertise on process and its implementation on the platform

Actively contributes to the results of a team and works towards achieving team goals and

objectives

Undertake designated skill/knowledge development of the organization including training

of next level team members

View Job On WorkDay

Develop and maintain reusable repository of automation scripts and workflows using

scripting languages (e.g., Python, PowerShell or RPA ) and automation platforms (e.g.,

ServiceNow, MS System Center, Opentext Automation Center, Ansible, Terraform,).

Integrate AI, Gen AI & ML capabilities into automation workflows to enable intelligent

automation, predictive analytics, self-healing systems, AI Agents & Copilots

Develop and train machine learning models for tasks such as anomaly detection,

predictive maintenance, and capacity planning in IT environments.

Work with large datasets of IT operational data, performing data cleaning, feature

engineering, and data analysis to improve model accuracy and performance.

Collaborate with IT operations teams to identify automation opportunities and prioritize

projects based on business impact.

Contribute to the development of internal automation tools and frameworks.

Contribute to AI/Gen AI Microapps development in external OEM Marketplace

(ServiceNOW,GCP,Azure,AWS)

Deliver continuous service improvements by proactively identify opportunities for

improvements to the implemented processes

Proficient in developing AI/Gen AI point solutions to meet the business needs

Troubleshoot and resolve issues related to automation systems and AI models.

Document automation processes, code, and models clearly and concisely.

Evaluate variety of open source & OEM technologies and tools for the best solution

Provide subject matter expertise on process and its implementation on the platform

Actively contributes to the results of a team and works towards achieving team goals and

objectives

Undertake designated skill/knowledge development of the organization including training

of next level team members

View Job On WorkDay

Role & responsibilities

Lead a team of data engineers to deliver high-quality data solutions.

Develop and maintain the enterprise architecture for IT Data, aligning it with business

strategy

Define architectural patterns, standards, and best practices for IT data .

Lead the design and implementation of complex IT Data solution powered by AI & Gen

AI solutions.

Design and implement scalable data architectures that can handle large volumes of dat

Drive practice to leverage cloud platforms (AWS, Azure, GCP) to build and deploy data

solutions.

Collaborate with security teams to maintain compliance with industry standards

Develop and optimize machine learning pipelines for real-time and batch processing.

Collaborate with data scientists and analysts to understand their data requirements.

Build data pipelines that clean, transform, and aggregate data from disparate sources

Develop models/intelligent solutions that can be used to make predictions and answer

questions for the overall business

Interpret trends and patterns in IT data

Conduct complex data analysis and report on results

Prepare data for prescriptive and predictive modelling

Explore ways to enhance data quality and reliability.

Help in building pipeline for business growth in Data engineering space.

Govern the function and maintain the KPI for the function.

View Job On WorkDay

Role & responsibilities

Assessing the customer infrastructure / apps / business process to identify the gaps and

prepare process improvement plans and automation solutions

Design, develop, and implement automation solutions for IT / Biz processes

Develop and maintain reusable repository of automation scripts and workflows using

scripting languages (e.g., Python, PowerShell or RPA ) and automation platforms (e.g.,

ServiceNow, MS System Center, Opentext Automation Center, Ansible, Terraform,).

Integrate AI, Gen AI & ML capabilities into automation workflows to enable intelligent

automation, predictive analytics, self-healing systems, AI Agents & Copilots

Develop and train machine learning models for tasks such as anomaly detection,

predictive maintenance, and capacity planning in IT environments.

Work with large datasets of IT operational data, performing data cleaning, feature

engineering, and data analysis to improve model accuracy and performance.

Collaborate with IT operations teams to identify automation opportunities and prioritize

projects based on business impact.

Contribute to the development of internal automation tools and frameworks.

Contribute to AI/Gen AI Microapps development in external OEM Marketplace

(ServiceNOW,GCP,Azure,AWS)

Deliver continuous service improvements by proactively identify opportunities for

improvements to the implemented processes

Proficient in developing AI/Gen AI point solutions to meet the business needs

Troubleshoot and resolve issues related to automation systems and AI models.

Document automation processes, code, and models clearly and concisely.

Evaluate variety of open source & OEM technologies and tools for the best solution

Provide subject matter expertise on process and its implementation on the platform

Actively contributes to the results of a team and works towards achieving team goals and

objectives

Undertake designated skill/knowledge development of the organization including training

of next level team members

View Job On WorkDay

Role & responsibilities

Assessing the customer infrastructure / apps / business process to identify the gaps and

prepare process improvement plans and automation solutions

Design, develop, and implement automation solutions for IT / Biz processes

Develop and maintain reusable repository of automation scripts and workflows using

scripting languages (e.g., Python, PowerShell or RPA ) and automation platforms (e.g.,

ServiceNow, MS System Center, Opentext Automation Center, Ansible, Terraform,).

Integrate AI, Gen AI & ML capabilities into automation workflows to enable intelligent

automation, predictive analytics, self-healing systems, AI Agents & Copilots

Develop and train machine learning models for tasks such as anomaly detection,

predictive maintenance, and capacity planning in IT environments.

Work with large datasets of IT operational data, performing data cleaning, feature

engineering, and data analysis to improve model accuracy and performance.

Collaborate with IT operations teams to identify automation opportunities and prioritize

projects based on business impact.

Contribute to the development of internal automation tools and frameworks.

Contribute to AI/Gen AI Microapps development in external OEM Marketplace

(ServiceNOW, GCP, Azure, AWS)

Deliver continuous service improvements by proactively identify opportunities for

improvements to the implemented processes

Proficient in developing AI/Gen AI point solutions to meet the business needs

Troubleshoot and resolve issues related to automation systems and AI models.

Document automation processes, code, and models clearly and concisely.

Evaluate variety of open source & OEM technologies and tools for the best solution

Provide subject matter expertise on process and its implementation on the platform

Actively contributes to the results of a team and works towards achieving team goals and

objectives

Undertake designated skill/knowledge development of the organization including training

of next level team members

View Job On WorkDay

Responsibilities 

• Perform large-scale data center buildout and server deployment. 

• Resolve complex technical issues within the data center, ranging from software bugs, hardware failures to network issues.

• Own policies and procedures for the day to day operations to ensure a secure and smooth production environment. 

• Build tools and automations to improve the operational efficiency.

• Participate in an on-call rotation.

Qualifications:

- BS in technical field or related experience.
- Knowledge of Linux and hardware systems in a production environment.
- Knowledge of the interdependencies of data center functions and technologies.
- Experience in shell scripting or programming languages

Preferred Qualifications

- Experience with massive remote OS installation such as PXE boot.

- Knowledge of out-of-band/lights-out server communication methods, such as IPMI and NCSI.

- Time and project management experience.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Role & responsibilities

Assessing the customer infrastructure / apps / business process to identify the gaps and

prepare process improvement plans and automation solutions

Design, develop, and implement automation solutions for IT / Biz processes

Develop and maintain reusable repository of automation scripts and workflows using

scripting languages (e.g., Python, PowerShell or RPA ) and automation platforms (e.g.,

ServiceNow, MS System Center, Opentext Automation Center, Ansible, Terraform,).

Integrate AI, Gen AI & ML capabilities into automation workflows to enable intelligent

automation, predictive analytics, self-healing systems, AI Agents & Copilots

Develop and train machine learning models for tasks such as anomaly detection,

predictive maintenance, and capacity planning in IT environments.

Work with large datasets of IT operational data, performing data cleaning, feature

engineering, and data analysis to improve model accuracy and performance.

Collaborate with IT operations teams to identify automation opportunities and prioritize

projects based on business impact.

Contribute to the development of internal automation tools and frameworks.

Contribute to AI/Gen AI Microapps development in external OEM Marketplace

(ServiceNOW,GCP,Azure,AWS)

Deliver continuous service improvements by proactively identify opportunities for

improvements to the implemented processes

Proficient in developing AI/Gen AI point solutions to meet the business needs

Troubleshoot and resolve issues related to automation systems and AI models.

Document automation processes, code, and models clearly and concisely.

Evaluate variety of open source & OEM technologies and tools for the best solution

Provide subject matter expertise on process and its implementation on the platform

Actively contributes to the results of a team and works towards achieving team goals and

objectives

Undertake designated skill/knowledge development of the organization including training

of next level team members

View Job On WorkDay

Roles and Responsibilities

Lead a team of data engineers to deliver high-quality data solutions.

Develop and maintain the enterprise architecture for IT Data, aligning it with business

strategy

Define architectural patterns, standards, and best practices for IT data .

Lead the design and implementation of complex IT Data solution powered by AI & Gen

AI solutions.

Design and implement scalable data architectures that can handle large volumes of dat

Drive practice to leverage cloud platforms (AWS, Azure, GCP) to build and deploy data

solutions.

Collaborate with security teams to maintain compliance with industry standards

Develop and optimize machine learning pipelines for real-time and batch processing.

Collaborate with data scientists and analysts to understand their data requirements.

Build data pipelines that clean, transform, and aggregate data from disparate sources

Develop models/intelligent solutions that can be used to make predictions and answer

questions for the overall business

Interpret trends and patterns in IT data

Conduct complex data analysis and report on results

Prepare data for prescriptive and predictive modelling

Explore ways to enhance data quality and reliability.

Help in building pipeline for business growth in Data engineering space.

Govern the function and maintain the KPI for the function.

Preferred candidate profile

Minimum 15 years of IT Operation (Apps/Infra operations) experience

Expertise in data engineering tools and frameworks like Apache Spark, Kafka,

Airflow.

Deep understanding of machine learning algorithms and techniques.

Experience with cloud platforms (AWS, Azure, GCP) and cloud-native data

technologies.

Knowledge of data warehousing and data lake concepts.

Strong problem-solving and analytical skills.

Should have working knowledge on IT domain technologies such as Compute,

Network, Database, Backup Storage, Cloud & Applications.

Ability to think strategically and translate business needs into technical

solutions

Ability to manage multiple projects and prioritize tasks effectively.

Excellent communication skills with an ability to explain concepts and solutions

clearly and concisely

Experience in handling Client discussions (Demo / Presentation) to identify the

problem statements / finding opportunities and provide solution.

Expert in Automation & AI technologies to provide guidance to team.

Significant experience in a leadership or management role, demonstrating

strong team leadership and mentoring skills.

View Job On WorkDay

Roles and Responsibilities
Lead a team of data engineers to deliver high-quality data solutions.

Develop and maintain the enterprise architecture for IT Data, aligning it with business

strategy

Define architectural patterns, standards, and best practices for IT data .

Lead the design and implementation of complex IT Data solution powered by AI & Gen

AI solutions.

Design and implement scalable data architectures that can handle large volumes of dat

Drive practice to leverage cloud platforms (AWS, Azure, GCP) to build and deploy data

solutions.

Collaborate with security teams to maintain compliance with industry standards

Develop and optimize machine learning pipelines for real-time and batch processing.

Collaborate with data scientists and analysts to understand their data requirements.

Build data pipelines that clean, transform, and aggregate data from disparate sources

Develop models/intelligent solutions that can be used to make predictions and answer

questions for the overall business

Interpret trends and patterns in IT data

Conduct complex data analysis and report on results

Prepare data for prescriptive and predictive modelling

Explore ways to enhance data quality and reliability.

Help in building pipeline for business growth in Data engineering space.

Govern the function and maintain the KPI for the function.

Preferred candidate profile

Minimum 15 years of IT Operation (Apps/Infra operations) experience

Expertise in data engineering tools and frameworks like Apache Spark, Kafka,

Airflow.

Deep understanding of machine learning algorithms and techniques.

Experience with cloud platforms (AWS, Azure, GCP) and cloud-native data

technologies.

Knowledge of data warehousing and data lake concepts.

Strong problem-solving and analytical skills.

Should have working knowledge on IT domain technologies such as Compute,

Network, Database, Backup Storage, Cloud & Applications.

Ability to think strategically and translate business needs into technical

solutions

Ability to manage multiple projects and prioritize tasks effectively.

Excellent communication skills with an ability to explain concepts and solutions

clearly and concisely

Experience in handling Client discussions (Demo / Presentation) to identify the

problem statements / finding opportunities and provide solution.

Expert in Automation & AI technologies to provide guidance to team.

Significant experience in a leadership or management role, demonstrating

strong team leadership and mentoring skills.

View Job On WorkDay

Role & responsibilities

Assessing the customer infrastructure / apps / business process to identify the gaps and

prepare process improvement plans and automation solutions

Develop and maintain reusable repository of automation scripts and workflows using

scripting languages (e.g., Python, PowerShell or RPA ) and automation platforms (e.g.,

ServiceNow, MS System Center, Opentext Automation Center, Ansible, Terraform,).

Integrate AI, Gen AI & ML capabilities into automation workflows to enable intelligent

automation, predictive analytics, self-healing systems, AI Agents & Copilots

Develop and train machine learning models for tasks such as anomaly detection,

predictive maintenance, and capacity planning in IT environments.

Work with large datasets of IT operational data, performing data cleaning, feature

engineering, and data analysis to improve model accuracy and performance.

Collaborate with IT operations teams to identify automation opportunities and prioritize

projects based on business impact.

Contribute to the development of internal automation tools and frameworks.

Contribute to AI/Gen AI Microapps development in external OEM Marketplace

(ServiceNOW,GCP,Azure,AWS)

Deliver continuous service improvements by proactively identify opportunities for

improvements to the implemented processes

Proficient in developing AI/Gen AI point solutions to meet the business needs

Troubleshoot and resolve issues related to automation systems and AI models.

Document automation processes, code, and models clearly and concisely.

Evaluate variety of open source & OEM technologies and tools for the best solution

Provide subject matter expertise on process and its implementation on the platform

Actively contributes to the results of a team and works towards achieving team goals and

objectives

Undertake designated skill/knowledge development of the organization including training

of next level team members

View Job On WorkDay

Role & responsibilities

Assessing the customer infrastructure / apps / business process to identify the gaps and

prepare process improvement plans and automation solutions

Develop and maintain reusable repository of automation scripts and workflows using

scripting languages (e.g., Python, PowerShell or RPA ) and automation platforms (e.g.,

ServiceNow, MS System Center, Opentext Automation Center, Ansible, Terraform,).

Integrate AI, Gen AI & ML capabilities into automation workflows to enable intelligent

automation, predictive analytics, self-healing systems, AI Agents & Copilots

Develop and train machine learning models for tasks such as anomaly detection,

predictive maintenance, and capacity planning in IT environments.

Work with large datasets of IT operational data, performing data cleaning, feature

engineering, and data analysis to improve model accuracy and performance.

Collaborate with IT operations teams to identify automation opportunities and prioritize

projects based on business impact.

Contribute to the development of internal automation tools and frameworks.

Contribute to AI/Gen AI Microapps development in external OEM Marketplace

(ServiceNOW,GCP,Azure,AWS)

Deliver continuous service improvements by proactively identify opportunities for

improvements to the implemented processes

Proficient in developing AI/Gen AI point solutions to meet the business needs

Troubleshoot and resolve issues related to automation systems and AI models.

Document automation processes, code, and models clearly and concisely.

Evaluate variety of open source & OEM technologies and tools for the best solution

Provide subject matter expertise on process and its implementation on the platform

Actively contributes to the results of a team and works towards achieving team goals and

objectives

Undertake designated skill/knowledge development of the organization including training

of next level team members

View Job On WorkDay

View Job On WorkDay

View Job On WorkDay

View Job On WorkDay

Role & responsibilities

Assessing the customer infrastructure / apps / business process to identify the gaps and

prepare process improvement plans and automation solutions

Develop and maintain reusable repository of automation scripts and workflows using

scripting languages (e.g., Python, PowerShell or RPA ) and automation platforms (e.g.,

ServiceNow, MS System Center, Opentext Automation Center, Ansible, Terraform,).

Integrate AI, Gen AI & ML capabilities into automation workflows to enable intelligent

automation, predictive analytics, self-healing systems, AI Agents & Copilots

Develop and train machine learning models for tasks such as anomaly detection,

predictive maintenance, and capacity planning in IT environments.

Work with large datasets of IT operational data, performing data cleaning, feature

engineering, and data analysis to improve model accuracy and performance.

Collaborate with IT operations teams to identify automation opportunities and prioritize

projects based on business impact.

Contribute to the development of internal automation tools and frameworks.

Contribute to AI/Gen AI Microapps development in external OEM Marketplace

(ServiceNOW,GCP,Azure,AWS)

Deliver continuous service improvements by proactively identify opportunities for

improvements to the implemented processes

Proficient in developing AI/Gen AI point solutions to meet the business needs

Troubleshoot and resolve issues related to automation systems and AI models.

Document automation processes, code, and models clearly and concisely.

Evaluate variety of open source & OEM technologies and tools for the best solution

Provide subject matter expertise on process and its implementation on the platform

Actively contributes to the results of a team and works towards achieving team goals and

objectives

Undertake designated skill/knowledge development of the organization including training

of next level team members

View Job On WorkDay

Senior IT Project Manager - Hybrid / Client Onsite

Work Location: Mountain View, CA

Temporary - Full Time

12 month assignment with potential of extension based on business needs

We are seeking a highly skilled and experienced Senior IT Project Manager to lead and deliver complex IT projects with a focus on network infrastructure, data center technologies, and iterative deployment methodologies. The ideal candidate will possess deep expertise in managing projects involving microwave networks, common facilities, network infrastructure, compute, storage, and associated tools. With a strong understanding of both waterfall and agile project management frameworks, the successful candidate will effectively drive project execution while ensuring alignment with organizational objectives.

Key Responsibilities:

• Lead and manage end-to-end IT projects, ensuring they are delivered on time, within scope, and within budget.

• Oversee projects related to network infrastructure (microwave, common facilities, and general network upgrades) and data center operations (compute, storage, and associated tools).

• Develop and maintain detailed project plans, including schedules, budgets, and resource allocation.

• Implement deployment strategies using an iterative approach to ensure smooth transitions and minimize disruptions.

• Coordinate cross-functional teams, including technical staff, vendors, and stakeholders, to ensure project success.

• Serve as the primary point of contact for all project-related communications, updates, and reporting.

• Monitor and mitigate project risks and issues, escalating as necessary to ensure successful outcomes.

• Drive adoption of best practices in project management methodologies, balancing waterfall and agile approaches based on project needs.

• Ensure compliance with organizational policies, standards, and regulatory requirements.

• Provide mentorship and guidance to junior project managers and team members.

Required Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Minimum of 5 years of experience managing complex IT projects.

• Demonstrated expertise in network infrastructure (microwave, common facility, and general network solutions) and data center technologies (compute, storage, and tools).

• Strong knowledge of both waterfall and agile project management methodologies.

• Proven ability to lead iterative deployment strategies and manage multiple phases of project delivery.

• Excellent communication and stakeholder management skills.

• Strong problem-solving and analytical capabilities.

• Ability to work effectively in a fast-paced, collaborative environment.

Preferred Qualifications:

• Prior experience in utility or energy sector projects.

• Project Management Professional (PMP) certification.

• Agile certifications (e.g., Certified Scrum Master, SAFe).

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

View Job On WorkDay

Senior IT Support Specialist - New Client

Work Location

Astreya is a leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations through co-creating applications and services with fast-moving teams.

Do you have the desire to use your technical skills to give back to your community and those close to you? If yes, then you're in the right place! Here you will have the creative autonomy to build new features and at the same time resolve technical challenges at one of the most influential and mission-driven nonprofits in the world. You will be able to leverage cutting-edge tools and technologies to construct solutions for a global user community. What's even better than that? You will work alongside team members who you can teach and also learn from in a culture that fosters technical and personal growth.

Core responsibilities of the position  

• Provide exceptional support for all aspects of technology provided by the IT department via phone, email, chat, and other supported channels.

• Use of ticketing system to track customer issues and provide timely updates to all stakeholders  from initial diagnosis, through troubleshooting, and into resolution or escalation.

• Perform troubleshooting and provide customer service up to the executive level with excellent communication and follow through. 

• Effectively multitask and manage priorities in a fast-paced IT setting and balance the demands of daily and routine assignments with long-term projects.

• Install and configure AV equipment and assist users in the set up and operation of AV systems.

• Ensure conference/meeting room AV systems are maintained and in good operating condition. Perform IT-related setup, support, and breakdown for large meetings and events.

• Perform regular testing/maintenance/upgrades of all internal AV systems via regular room sweeps.

• Aid with computer and mobile hardware and software, printing, office products, electronic messaging and audio-visual technology in accordance with established policies/procedures.  

• Initiate escalations as appropriate to ensure management is aware of problems that are severe in nature or that exceed documented targets.

• Regularly develop knowledge of emerging technologies and provide proactive options on how to effectively solve common issues.

• Track IT hardware assets and their respective configurations for potential reuse or retirement.

• Create and document routine IT processes and procedures.

• Develop strong relationships with internal customers, vendor, affiliates, and peers.

Required Qualification and Experience 

• Minimum 2-4 years of Service Desk, Call Center, IT Help Desk experience in an enterprise environment.

• Demonstrated clear and effective verbal & written communication skills.

• Excellent Customer Service experience and follow through with attention to detail.

• Expertise with Windows operating system and Office 365 suite and other Microsoft applications and  toolsets.

• Experience with IT Knowledge Base and ticketing system.

• Experience applying ITSM best practices to Incident and Service Requests management.

• Knowledge of Azure Active Directory.

• Experience with AV technology and supporting various unified communications platforms (Zoom & Teams).
   

Physical Demands

• Occasional lifting to 30 pounds (reference:  a ream of paper weighs approx. 5lbs)

• Fine motor movements in fingers/hands to operate computers and other office equipment.

• Push/pull up to 50lbs

• Stooping, bending, crouching 

• Reaching, or climbing ladders 

Position Type/Expected Hours of Work

• This is a critical position and is expected to report for work regardless of weather conditions.

• Occasional evening and weekend hours required.

• Travel is not required for this role, however there may be occasional opportunities to travel for training and/or to support other locations.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Responsibilities

• Design, implement, and deploy end-to-end lab testbeds based on provided requirements.

• Provide qualified network engineering support for installation and decommissioning of racks and network equipment.

• Verify and troubleshoot connectivity and health of network devices.

• Build, maintain, and reconfigure network equipment to meet the specific needs of the customer teams.

• Develop test automation scripts, troubleshoot network protocols, testbeds, and execute test campaigns.

• Configure network equipment for various testbed elements such as mobile devices, switches, routers, wireless/cellular equipment, servers, including ports, firewalls, VXLAN, EVPN and ACLs.

• Configure Linux-based systems (servers, compute, databases) that are part of the testbeds, and ensure proper network interconnectivity with enterprise systems, production systems, and internet access. 

• Develop test scripts to extract network metrics from devices, protocols, and databases through API queries, WebSocket interfaces, and Android debugging tools (adb).

• Assist in maintaining additional infrastructure such as compute and storage systems, monitoring systems, and test equipment.

• Analyze and compare test results from test campaigns and prepare comprehensive reports in a presentable format.

Recommended Qualifications

• Subject matter expertise in IP Networking/Routing & Switching/Tunneling (TCP/IP, IPv4/v6, BGP, ISIS, OSPF, MPLS, VXLAN, EVPN, etc). Network certifications such as CCNA/CCNP, JNCIA/JNCIS, RHCSA, or equivalent experience are highly preferred.

• Experience with Optical Transport Network technologies. 

• Experience configuring, troubleshooting and deploying routing, switching and tunnelingprotocols (BGP, IS-IS, MPLS, RSVP-TE, VRRP, VXLAN and EVPN).

• Proven ability to analyze complex situations, troubleshoot and root cause system issues, and solve problems efficiently.

• Experience working in data centers, colocation facilities, internet exchanges, or central offices. Working knowledge of physical network infrastructure, including power, cooling, structured cabling, and fiber-optic cabling, is a plus.

• Experience working in a multi-vendor environment with hands-on experience with networking hardware.

• Familiarity with Linux-based systems and experience with scripting and automation (Bash, Python, Perl) is essential.

• Bachelor's degree in Computer Science, Computer Engineering, or a relevant technical field, or equivalent practical experience.

• Work experience in designing, deploying, and operating large-scale networks.

• Experience with revision control systems (e.g., Git) is a plus 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Field Technician II will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).

• Participate in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.

• Help with performing card adds or replacements, software upgrades, and associated testing.

• Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.

• Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.

• Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.

• Support the management of local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.

• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.

• Perform site surveys in support of network builds, augments, or decommissions.

• Assist in coordinating site access, equipment staging, and other tasks

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.
• Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure. 
• Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.
• Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.
• Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.
• Knowledge of state and local regulatory standards, procedures, and permitting requirements.
• Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.
• Ability to work independently, diagnose problems and take appropriate action with minimal supervision.
• Experience with spreadsheets, workflow and project management applications, and administrative software applications.
• Understanding of how to use a Tier-1 ITSM platform 

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

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As the AV Engineer l, you are an expert in AV technology to deliver world class support to our client. The successful candidate will have experience in designing, supporting and driving innovation in AV. Expertise and experience in planning, building, and supporting efficient, large-scale AV solutions will be instrumental in ensuring a solid platform for future growth and success of our business. This role will be responsible for supporting both the infrastructure and live event components of the AV service.

Skills and Expertise:

• Provide premier technical support for all meetings, special events and internal meetings.

• Technical resource for on-site AV Team.

• Act as liaison with AV vendors during determination, evaluation, and resolution of repairs or during upgrades.

• Request and provide estimates for 3rd party AV vendor labor costs to be incurred i.e. scheduling for equipment and labor

• Assist team members in monitoring and responding to email inquiries and support requests

• Provide premier technical support for all audio/visual equipment including but not limited to Crestron, Extron, Q-SYS, Dante, Biamp, Christie, LED/LCD/Plasma monitors and CMS/TMS video conferencing systems

• Experience supporting various unified communications platforms (Microsoft Teams, Teams Live Events, Zoom meeting, Zoom webinar, and any other large UC platform provider)

• Maintenance and testing of large conference spaces, meeting room audio/visual systems, PC’s, guest devices and hallway interactive displays

• Contribute to and assist in driving a consultative environment with the client through innovation and the continuous improvement of audio/visual technologies.

• Record all issues, customer requests, project work and support calls into the ticketing system.

• Assist in creating, updating and adhering to procedural documents concerning logging, troubleshooting and repairing audio/visual issues and problems.

• Maintain the facility technology per process and operational standards.

• Able to conduct self and resolve issues in a highly professional manner with appropriate decision making skills based on the situation

• Work cross functionally with other team members in areas of large events, IT support, Data center support and other areas assigned by management

• This role may require periodic flexible work hours to cover the 6:00 AM to 7:00 PM building operation schedule.

• Expert certifications a plus (CTS, Crestron, Microsoft)

• Performs other duties as assigned/ required

Job Requirements:

• Strong written and verbal communication skills

• Dedicated team player

• Minimum 5 years audio/visual support in a corporate environment

• Minimum 3 years of live large-scale production support

• AVIXA/CTS, Crestron, Extron, Polycom, Dante, QSC and/or Microsoft Certifications

• Experience with event AV and live event planning

• Familiarity with virtual production tools (video/audio encoders, NDI, vMIX, RTMP, streaming platforms, etc.)

• In-depth knowledge of Microsoft O365 Suite with a focus on Microsoft Teams, Teams Live Events and Zoom & Zoom Webinar, operational activities and engineering

• Understanding of and ability to troubleshoot signal path for audio and video

• Must be able to read and interpret AV drawings

• Experience with networked AV technology

Minimum Education Qualification Requirements:
Bachelor’s Degree in Computer Science, Business Administration, Information Systems, or equivalent combination of education and experience is required

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails:

The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. The position involves a high degree of exposure, working sometimes with executives and directors, to provide the services listed above and requires a flexible approach to working schedules including early start and late finish and occasional weekend support. Traveling to various client offices on occasion is required. 

Event Support

• Hands-on delivery of events either on-site or remotely via / Zoom / Vimeo / Google Meet 

• Work with teams and stakeholders using ticketing or booking system system to coordinate events

• Provide full event production support either on your own for smaller events or as part of a team for larger events

• Manage the day-to-day housekeeping and maintenance of event spaces

• Work with clients/stakeholders who might not be technically minded in pre-production to explain the capabilities of the space and go over best practice to ensure the event is a success

• Provide feedback on possible enhancements and improvements to the space

• Manage client expectations on production issues

• Liaise across different levels within the immediate team, the client’s organization, and third-party vendors

• Escalate any operational issues to the appropriate level of support and make suggestions for improvements

• Produce event related and other types of reports as requested by the manager

• Serves as the primary contact for event coordination requiring AV beyond the general meeting setup

• Run AV events for corporate communications to employees, including pre-event practice runs with speakers, testing of audio, video equipment, etc

• Consults with internal stakeholders to understand requirements for meetings in rental spaces that do not have advanced AV setup. 

• Serve as key contact for third party AV vendors at venue locations. 

• Manage high profile, global events

• Ensure all equipment is operational prior to events, has been tested, and escalates when there are logistical issues that could impact the event

• Basic Video encoding and editing skills

• May operate event production equipment including but not limited to audio mixer, lighting desk, video switcher and PTZ cameras and operation. Please note that this is not a prime function of this role. 

Video / Audio Conferencing

• Video/Audio conference setup support 

• Ensure all equipment is operational in advance of meeting and handover to host to be able to operate the call

• Manages equipment and software upgrades

• Commissioning and testing of all new and relocated video conference systems

• Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify, working with external vendors when necessary.

AV Meeting Room Support

• Ensure all multimedia/presentation rooms are maintained in good working order

• AV equipment set-up and support

• Presentation/multimedia meeting room support, including duration support

• Assist with support for multimedia broadcasting

• Quick response to emergency/ad-hoc requests

Faults & Room Checks

• Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure

• Ensure that all faults are reported in the correct way and in a timely manner

• Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly

• Providing support, including on-the-spot diagnosis and rectification of faults and problems as and when they occur, escalating using established procedures

• Carry out all power down/up when required, usually involving out-of-hours overtime commitments

General Duties

• Maintaining the cleanliness and presentability of all AV rooms, stores and equipment

• Mentor other members of the team, including freelancers

• Assist with the training of all technical team members

• Advise clients on best practice

• Provide regular feedback and service improvements recommendations

• Focus on service/operational issues for review

Experience & Skills Required

• Flexible approach to working schedules to include out of hours (early or late) and weekends

• Must have experience in managing events and webinars remotely via Zoom 

• Working unsupervised

• Encoding of video and audio content.

• Media and web content integration (packaging). Knowledge of Windows Media, Apple Quicktime, .mp4 and Flash encoding formats.

• Operating various types of equipment such as Crestron systems, Qsys core, Dten, Logitech products, Neat products projectors, wireless microphones, PTZ camera, etc. 

• Read and understand AV schematics

• Data gathering, reporting, metrics and administrative skills

• Liaising with clients and event planners on a daily basis - white glove customer service approach

• Event support experience

• Excellent customer service skills and experience

• Excellent communication skills

• AV / VC Systems experience in a Corporate environment 

• Ability to read building schematics and installation diagrams in order to troubleshoot

• Understanding of TCP/IP networking

• Understanding of different audio and video protocols and codecs required

• Ability to draft and present technical reports in English

• Providing feedback for service improvements

• 3 years minimum experience in a similar role

• Experience video editing in Adobe Premiere Pro

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Ability to think and work independently
• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
• Excellent written and oral communication skills and strong customer service skills
• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
• Ability to work day, evening or weekend shifts and travel to support a distant event if required
• Must have valid driver’s license and safe driving record

Preferred Qualifications: 

• Various certifications 

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time

• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

• Must have ability to climb ladder, scaffolding or transported by lifts

• Must have the ability to drive/operate a vehicle in a safe manner

• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

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The Network Engineer I is responsible for reviewing, validating, and processing vendor fiber delivery packages to support the timely deployment and maintenance of the network infrastructure. This role requires a high level of accuracy, attention to detail, and the ability to work both independently and collaboratively with internal and external teams. The engineer will work within defined procedures to resolve routine issues and support a range of activities related to network design, data validation, and quality assurance.

Scope:

• Applies company policies and standard procedures to review and process vendor packages.
• Works on issues of limited scope with guidance and oversight from senior engineers.
• Follows detailed instructions to complete network engineering tasks.

Your Roles and Responsibilities:

• Review and validate vendor fiber delivery packages, ensuring all required documents such as LOA/CFA, Vendor Network Diagram, Site Survey Photos, CID mapping, and KMZ files are complete and accurate.
• Collaborate with internal teams to address any issues found during the review process, including Dark Fiber or location discrepancies.
• Create and update Engineering Data Packages (EDP) based on validated vendor documentation, including Route Diagrams for fiber testing.
• Update network databases, including DC360, by modeling new equipment, creating site codes, and addressing CID mapping issues.
• Perform quality assurance checks on vendor deliverables and escalate issues to the appropriate teams when necessary.
• Work directly with vendors and ISPs to resolve network hardware or software issues, ensuring prompt resolution of incidents such as input errors, CRC errors, or RMA-related tasks.
• Assist in ensuring site readiness by validating ILA readiness spreadsheets and coordinating with teams on space and power requirements.
• Provide support for global network infrastructure, including backbone, datacenter, and content delivery network (CDN) elements, as necessary.
• Support the deployment and integration of new fiber routes, ensuring alignment with internal workflows and standards.
• Other duties as assigned, ensuring flexibility to meet evolving network demands and requirements.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience 

• Have a basic understanding of routing, switching, server operating systems, active directory, firewalls, wireless controllers, DNS, email, virtual machines and software applications

• Builds stable working relationships internally

• Follows standard practice and procedures when analyzing situations or data

• Familiarity with content delivery networks and internet peering strategies

• Understanding of server hardware technologies relative to content delivery performance and capacity

Preferred Qualifications: 

• N/A

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Job description
Role AI & Automation Consultant

Responsibilities
 

• IT Operations(ITOPS) AI & Automation Solution design. Collaborate with

IT ops SME, process consultant to come up with overall opportunities &
solution
 

• Business process automation solution design. Collaborate with domain

consultant to come up with over all opportunities and solution
 

• Automation opportunity assessment and sprint planning

• Contribute to Solution Consulting assignments both presales and

execution
 

• Design / Identify Tools and Platforms requirement for AI & Automation

solutions,
 

• Estimations Effort; Cost; Time + Development of Business case(s) with

ROI + Program planning
 

• Participate in proposal defense in coordination with Sales / BD team

• Demos of IPs, & Technical discussion with customers / prospects

• Contribute to Analyst reviews, Webinar, POVs, Whitepaper, KM etc.

• Build Demo use cases, Case Studies required for solutions

Required Skills & Competencies
 

• Minimum 4 years of IT Operation (Apps/Infra operations)

experience with at least 2 years of Solution Architect experience ,
preferably IT Ops Production support / Cloud Ops/Application
support. AIOps Automation Solution Architect will be an added
advantage.
 

• Should have proven experience as a solution architect and have

participated in RFP/RFI solution responses(including effort
estimations) and Proposal defense, demoing solutions.
 

• Should have proven experience in IT Service management

processes and practices (e.g. ITIL, CMMI, PRINCE)
 

• Strong communication skills interact with Sales, Architects,

delivery leads with ability to communicate both business and
technology SMEs
 

• Ability to collaborate with multiple stakeholders to get things

done mainly with line of influence.
 

• Should be open for short term travels; Should be open to extend

support hours and be available for customer calls in late evenings.
 

• Knowledge in ITOPS/AIOPS and Automation methodologies /

platform trends is desirable
 

• Knowledge in AI/ML, Gen AI and Agentic AI.

• Hands on Automation implementation experience will be added

advantage
 

• Knowledge on AIOps tools like ServiceNow ITOM, Moogsoft,

ScienceLogic etc. will be added advantage.
 

• Hands on to at least one RPA tool will be added advantages.

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Role & responsibilities

Lead a team of data engineers to deliver high-quality data solutions.

Develop and maintain the enterprise architecture for IT Data, aligning it with business

strategy

Define architectural patterns, standards, and best practices for IT data .

Lead the design and implementation of complex IT Data solution powered by AI & Gen

AI solutions.

Design and implement scalable data architectures that can handle large volumes of dat

Drive practice to leverage cloud platforms (AWS, Azure, GCP) to build and deploy data

solutions.

Collaborate with security teams to maintain compliance with industry standards

Develop and optimize machine learning pipelines for real-time and batch processing.

Collaborate with data scientists and analysts to understand their data requirements.

Build data pipelines that clean, transform, and aggregate data from disparate sources

Develop models/intelligent solutions that can be used to make predictions and answer

questions for the overall business

Interpret trends and patterns in IT data

Conduct complex data analysis and report on results

Prepare data for prescriptive and predictive modelling

Explore ways to enhance data quality and reliability.

Help in building pipeline for business growth in Data engineering space.

Govern the function and maintain the KPI for the function.

Preferred candidate profile

Minimum 15 years of IT Operation (Apps/Infra operations) experience

Expertise in data engineering tools and frameworks like Apache Spark, Kafka,

Airflow.

Deep understanding of machine learning algorithms and techniques.

Experience with cloud platforms (AWS, Azure, GCP) and cloud-native data

technologies.

Knowledge of data warehousing and data lake concepts.

Strong problem-solving and analytical skills.

Should have working knowledge on IT domain technologies such as Compute,

Network, Database, Backup Storage, Cloud & Applications.

Ability to think strategically and translate business needs into technical

solutions

Ability to manage multiple projects and prioritize tasks effectively.

Excellent communication skills with an ability to explain concepts and solutions

clearly and concisely

Experience in handling Client discussions (Demo / Presentation) to identify the

problem statements / finding opportunities and provide solution.

Expert in Automation & AI technologies to provide guidance to team.

Significant experience in a leadership or management role, demonstrating

strong team leadership and mentoring skills.

View Job On WorkDay

Role & responsibilities

Lead a team of data engineers to deliver high-quality data solutions.

Develop and maintain the enterprise architecture for IT Data, aligning it with business

strategy

Define architectural patterns, standards, and best practices for IT data .

Lead the design and implementation of complex IT Data solution powered by AI & Gen

AI solutions.

Design and implement scalable data architectures that can handle large volumes of dat

Drive practice to leverage cloud platforms (AWS, Azure, GCP) to build and deploy data

solutions.

Collaborate with security teams to maintain compliance with industry standards

Develop and optimize machine learning pipelines for real-time and batch processing.

Collaborate with data scientists and analysts to understand their data requirements.

Build data pipelines that clean, transform, and aggregate data from disparate sources

Develop models/intelligent solutions that can be used to make predictions and answer

questions for the overall business

Interpret trends and patterns in IT data

Conduct complex data analysis and report on results

Prepare data for prescriptive and predictive modelling

Explore ways to enhance data quality and reliability.

Help in building pipeline for business growth in Data engineering space.

Govern the function and maintain the KPI for the function.

Preferred candidate profile

Minimum 15 years of IT Operation (Apps/Infra operations) experience

Expertise in data engineering tools and frameworks like Apache Spark, Kafka,

Airflow.

Deep understanding of machine learning algorithms and techniques.

Experience with cloud platforms (AWS, Azure, GCP) and cloud-native data

technologies.

Knowledge of data warehousing and data lake concepts.

Strong problem-solving and analytical skills.

Should have working knowledge on IT domain technologies such as Compute,

Network, Database, Backup Storage, Cloud & Applications.

Ability to think strategically and translate business needs into technical

solutions

Ability to manage multiple projects and prioritize tasks effectively.

Excellent communication skills with an ability to explain concepts and solutions

clearly and concisely

Experience in handling Client discussions (Demo / Presentation) to identify the

problem statements / finding opportunities and provide solution.

Expert in Automation & AI technologies to provide guidance to team.

Significant experience in a leadership or management role, demonstrating

strong team leadership and mentoring skills.

View Job On WorkDay

The Senior Software Engineer specializing in Artificial Intelligence and Machine Learning will be responsible for developing and implementing cutting-edge AI and ML solutions that enhance our IT managed services across Data Center and Network Management, Digital Workplace Services, and other solutions. The ideal candidate will have a strong background in software engineering, deep expertise in AI/ML technologies, and the ability to apply these skills to solve complex IT challenges.

Key Responsibilities

• Design, develop, and implement AI and ML solutions that improve the efficiency and effectiveness of Astreya's IT managed services

• Collaborate with cross-functional teams to identify opportunities for AI/ML integration in existing systems and processes

• Develop and maintain scalable AI/ML models for various applications, such as predictive maintenance, anomaly detection, and automated incident response

• Implement natural language processing (NLP) solutions to enhance service desk operations and customer interactions

• Create and optimize algorithms for data mining, machine learning, and statistical analysis

• Work on computer vision projects to enhance IT asset management and security surveillance systems

• Develop AI-powered automation solutions for network management and cybersecurity threat detection

• Conduct research on the latest AI/ML technologies and methodologies to drive innovation within the organization

• Collaborate with data engineers to ensure high-quality data pipelines for AI/ML models

• Participate in the full software development lifecycle, including requirements gathering, design, implementation, testing, and deployment

• Document technical specifications, architecture designs, and best practices for AI/ML solutions

• Ensure that AI/ML solutions comply with relevant industry standards and regulations

Requirements

• Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field

• 10+ years of software engineering experience, with at least 4 years focused on AI/ML development

• Strong proficiency in programming languages such as Python or Java

• Extensive experience with machine learning frameworks and libraries (e.g., TensorFlow, PyTorch, scikit-learn)

• Solid understanding of data structures, algorithms, and software design principles

• Experience with deep learning, neural networks, and LLMs

• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and their AI/ML services

• Strong background in data analysis, statistical modeling, and mathematics

• Experience with version control systems (e.g., Git) and CI/CD pipelines

• Excellent problem-solving skills and ability to work in a fast-paced environment

• Strong communication skills and ability to explain complex AI/ML concepts to non-technical stakeholders

Preferred Qualifications

• Ph.D. in Computer Science, AI, or ML

• Experience applying AI/ML in IT operations, network management, or cybersecurity contexts

• Knowledge of MLOps practices and tools

• Familiarity with big data technologies (e.g., Hadoop, Spark)

• Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes)

• Contributions to open-source AI/ML projects or research publications

• Understanding of ethical AI principles and practices

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Position Summary

This position is responsible for providing high quality customer service and technical support to all users requiring AV support. This position will be providing Tier 1 and Tier 2 assistance concerning the use of all aspects related to audio visual and unified communications needs.

Responsibilities

• Provide high quality customer service for all onsite/virtual meetings and events.
• Process customer support requests via AV Support mailbox and phone number, EMS and/or IT ticketing platform.
• Provide primary technical support for Audio/Visual related systems including but not limited to display devices, projectors, video teleconferencing (VTC) and Crestron control systems using documented procedures and tools.
• Assist users with connecting to preferred Unified Conferencing solutions.
• Daily maintenance and testing of conference room audio/visual systems, PC’s, guest devices and hallway interactive displays.
• Use of IT ticketing system to track customer issues from initial diagnosis, through troubleshooting, and into resolution or escalation.
• Conduct front line troubleshooting using documented procedures and available tools.
• Act as customer advocate/liaison with other supporting staff.
• Initiate escalation as appropriate to ensure management awareness of problems that are severe in nature or that are exceeding documented targets.
• Provide status to customers of assigned tickets.
• Provide timely updates and status information to manager and end users.
• Assist in the support of audio/visual equipment while leveraging our third-party service provider.
• Keep abreast of emerging technologies and provide proactive options on how to effectively solve common issues.
• Create and document routine processes and procedures.
• Develop strong relationships with internal customers, vendors, affiliates, and peers.

Required Education and Experience

• High school diploma
• Experience with event AV and live event planning
• Ability to troubleshoot signal path for audio and video
• Read and interpret AV drawings
• Strong understanding of unified communications platforms
• Candidates must have clear and effective verbal & written communication skills.
• Excellent Customer Service Experience Required.
• Excellent follow through and attention to detail.
• Experience with IT Knowledge Base and ticketing system.
• Experience applying ITSM best practices to Incident and Requests management.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Manages multiple, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Participate in internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Be a point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• Experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Ability to collaborate with stakeholders and communicate project updates to client executives. 

Preferred Qualifications: 

• Various certifications

• Change management knowledge 

• Familiarity with various project management methodologies 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options

• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

• Introduction to new ways of working and awesome technologies

• Career paths to help you establish where you want to go

• Focus on internal promotion and internal mobility - we love to build teams from within

• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

• Education Assistance

• Dedicated management to provide you with on point leadership and care

• Numerous on the job perks

• Market competitive compensation and insurance, health and wellness benefits

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails:

We are looking for a Data Analyst II to join our growing team of analytics experts. The hire will be responsible for statistical modeling, and analysis of structured and unstructured datasets to develop metrics, reports, and visualizations of trends and patterns. The Data Analyst identifies and captures data from internal and external sources. The Data Analyst will ensure consistency throughout ongoing projects. 

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Create data visualizations 

• Troubleshoot and test database technical issues with development team

• Create monthly Excel and Google Sheets files from database

• Independently analyze data sets to identify opportunities for increased accuracy and efficiency

• Perform quality assurance on data to determine potential data gaps

• Handle data-related technical issues and support data infrastructure needs

• Assemble large, complex data sets that meet functional / non-functional business 

• Work with data and analytics experts to strive for greater functionality in our data systems.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• SQL skills; including creating and modifying macros, as well as creating dashboards using SQL coding

• Excellent written communication skills 

• High level of attention to detail

• Advanced Excel skills to include; formulas, functions, pivot tables, lookup and reference formulas (i.e. vlookups), statistical formulas (countifs, sumifs), macros (ability to create new and edit existing), conditional formatting, importing data, creating graphs/charts, etc. 

• Ability to independently analyze large amounts of data; including the ability to identify, analyze, and interpret trends, gaps, patterns in complex data sets

Preferred Qualifications: 

• Experience using Google PLX Dashboards

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Job description
Role AI & Automation Consultant

Responsibilities
 

• IT Operations(ITOPS) AI & Automation Solution design. Collaborate with

IT ops SME, process consultant to come up with overall opportunities &
solution
 

• Business process automation solution design. Collaborate with domain

consultant to come up with over all opportunities and solution
 

• Automation opportunity assessment and sprint planning

• Contribute to Solution Consulting assignments both presales and

execution
 

• Design / Identify Tools and Platforms requirement for AI & Automation

solutions,
 

• Estimations Effort; Cost; Time + Development of Business case(s) with

ROI + Program planning
 

• Participate in proposal defense in coordination with Sales / BD team

• Demos of IPs, & Technical discussion with customers / prospects

• Contribute to Analyst reviews, Webinar, POVs, Whitepaper, KM etc.

• Build Demo use cases, Case Studies required for solutions

Required Skills & Competencies
 

• Minimum 4 years of IT Operation (Apps/Infra operations)

experience with at least 2 years of Solution Architect experience ,
preferably IT Ops Production support / Cloud Ops/Application
support. AIOps Automation Solution Architect will be an added
advantage.
 

• Should have proven experience as a solution architect and have

participated in RFP/RFI solution responses(including effort
estimations) and Proposal defense, demoing solutions.
 

• Should have proven experience in IT Service management

processes and practices (e.g. ITIL, CMMI, PRINCE)
 

• Strong communication skills interact with Sales, Architects,

delivery leads with ability to communicate both business and
technology SMEs
 

• Ability to collaborate with multiple stakeholders to get things

done mainly with line of influence.
 

• Should be open for short term travels; Should be open to extend

support hours and be available for customer calls in late evenings.
 

• Knowledge in ITOPS/AIOPS and Automation methodologies /

platform trends is desirable
 

• Knowledge in AI/ML, Gen AI and Agentic AI.

• Hands on Automation implementation experience will be added

advantage
 

• Knowledge on AIOps tools like ServiceNow ITOM, Moogsoft,

ScienceLogic etc. will be added advantage.
 

• Hands on to at least one RPA tool will be added advantages.

View Job On WorkDay

View Job On WorkDay

View Job On WorkDay

Job description
Role AI & Automation Consultant

Responsibilities
 

• IT Operations(ITOPS) AI & Automation Solution design. Collaborate with

IT ops SME, process consultant to come up with overall opportunities &
solution
 

• Business process automation solution design. Collaborate with domain

consultant to come up with over all opportunities and solution
 

• Automation opportunity assessment and sprint planning

• Contribute to Solution Consulting assignments both presales and

execution
 

• Design / Identify Tools and Platforms requirement for AI & Automation

solutions,
 

• Estimations Effort; Cost; Time + Development of Business case(s) with

ROI + Program planning
 

• Participate in proposal defense in coordination with Sales / BD team

• Demos of IPs, & Technical discussion with customers / prospects

• Contribute to Analyst reviews, Webinar, POVs, Whitepaper, KM etc.

• Build Demo use cases, Case Studies required for solutions

Required Skills & Competencies
 

• Minimum 4 years of IT Operation (Apps/Infra operations)

experience with at least 2 years of Solution Architect experience ,
preferably IT Ops Production support / Cloud Ops/Application
support. AIOps Automation Solution Architect will be an added
advantage.
 

• Should have proven experience as a solution architect and have

participated in RFP/RFI solution responses(including effort
estimations) and Proposal defense, demoing solutions.
 

• Should have proven experience in IT Service management

processes and practices (e.g. ITIL, CMMI, PRINCE)
 

• Strong communication skills interact with Sales, Architects,

delivery leads with ability to communicate both business and
technology SMEs
 

• Ability to collaborate with multiple stakeholders to get things

done mainly with line of influence.
 

• Should be open for short term travels; Should be open to extend

support hours and be available for customer calls in late evenings.
 

• Knowledge in ITOPS/AIOPS and Automation methodologies /

platform trends is desirable
 

• Knowledge in AI/ML, Gen AI and Agentic AI.

• Hands on Automation implementation experience will be added

advantage
 

• Knowledge on AIOps tools like ServiceNow ITOM, Moogsoft,

ScienceLogic etc. will be added advantage.
 

• Hands on to at least one RPA tool will be added advantage

View Job On WorkDay

Job description
Role AI & Automation Consultant

Responsibilities
 

• IT Operations(ITOPS) AI & Automation Solution design. Collaborate with

IT ops SME, process consultant to come up with overall opportunities &
solution
 

• Business process automation solution design. Collaborate with domain

consultant to come up with over all opportunities and solution
 

• Automation opportunity assessment and sprint planning

• Contribute to Solution Consulting assignments both presales and

execution
 

• Design / Identify Tools and Platforms requirement for AI & Automation

solutions,
 

• Estimations Effort; Cost; Time + Development of Business case(s) with

ROI + Program planning
 

• Participate in proposal defense in coordination with Sales / BD team

• Demos of IPs, & Technical discussion with customers / prospects

• Contribute to Analyst reviews, Webinar, POVs, Whitepaper, KM etc.

• Build Demo use cases, Case Studies required for solutions

Required Skills & Competencies
 

• Minimum 4 years of IT Operation (Apps/Infra operations)

experience with at least 2 years of Solution Architect experience ,
preferably IT Ops Production support / Cloud Ops/Application
support. AIOps Automation Solution Architect will be an added
advantage.
 

• Should have proven experience as a solution architect and have

participated in RFP/RFI solution responses(including effort
estimations) and Proposal defense, demoing solutions.
 

• Should have proven experience in IT Service management

processes and practices (e.g. ITIL, CMMI, PRINCE)
 

• Strong communication skills interact with Sales, Architects,

delivery leads with ability to communicate both business and
technology SMEs
 

• Ability to collaborate with multiple stakeholders to get things

done mainly with line of influence.
 

• Should be open for short term travels; Should be open to extend

support hours and be available for customer calls in late evenings.
 

• Knowledge in ITOPS/AIOPS and Automation methodologies /

platform trends is desirable
 

• Knowledge in AI/ML, Gen AI and Agentic AI.

• Hands on Automation implementation experience will be added

advantage
 

• Knowledge on AIOps tools like ServiceNow ITOM, Moogsoft,

ScienceLogic etc. will be added advantage.
 

• Hands on to at least one RPA tool will be added advantage

View Job On WorkDay

Job description
Role AI & Automation Consultant

Responsibilities
 

• IT Operations(ITOPS) AI & Automation Solution design. Collaborate with

IT ops SME, process consultant to come up with overall opportunities &
solution
 

• Business process automation solution design. Collaborate with domain

consultant to come up with over all opportunities and solution
 

• Automation opportunity assessment and sprint planning

• Contribute to Solution Consulting assignments both presales and

execution
 

• Design / Identify Tools and Platforms requirement for AI & Automation

solutions,
 

• Estimations Effort; Cost; Time + Development of Business case(s) with

ROI + Program planning
 

• Participate in proposal defense in coordination with Sales / BD team

• Demos of IPs, & Technical discussion with customers / prospects

• Contribute to Analyst reviews, Webinar, POVs, Whitepaper, KM etc.

• Build Demo use cases, Case Studies required for solutions

Required Skills & Competencies
 

• Minimum 4 years of IT Operation (Apps/Infra operations)

experience with at least 2 years of Solution Architect experience ,
preferably IT Ops Production support / Cloud Ops/Application
support. AIOps Automation Solution Architect will be an added
advantage.
 

• Should have proven experience as a solution architect and have

participated in RFP/RFI solution responses(including effort
estimations) and Proposal defense, demoing solutions.
 

• Should have proven experience in IT Service management

processes and practices (e.g. ITIL, CMMI, PRINCE)
 

• Strong communication skills interact with Sales, Architects,

delivery leads with ability to communicate both business and
technology SMEs
 

• Ability to collaborate with multiple stakeholders to get things

done mainly with line of influence.
 

• Should be open for short term travels; Should be open to extend

support hours and be available for customer calls in late evenings.
 

• Knowledge in ITOPS/AIOPS and Automation methodologies /

platform trends is desirable
 

• Knowledge in AI/ML, Gen AI and Agentic AI.

• Hands on Automation implementation experience will be added

advantage
 

• Knowledge on AIOps tools like ServiceNow ITOM, Moogsoft,

ScienceLogic etc. will be added advantage.
 

• Hands on to at least one RPA tool will be added advantage

View Job On WorkDay

What this Job Entails:

We are looking for a Data Analyst III to join our growing team of analytics experts. The hire will be responsible for statistical modeling, and analysis of structured and unstructured datasets to develop metrics, reports, and visualizations of trends and patterns. The Data Analyst identifies and captures data from internal and external sources. The Data Analyst will ensure consistency throughout ongoing projects. 

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Create advanced data visualizations 
• Create complex reports using scripts and reporting tools
• Design and generate consensus and statistical demand forecast reports and continuously improve forecasting techniques, method, and approach
• Perform Exploratory Data Analysis (EDA) to identify improvements/automation opportunities
• Independently analyze data sets to identify opportunities for increased accuracy and efficiency
• Troubleshoot and test database technical issues with development team
• Create monthly Excel and Google Sheets files from database
• Independently analyze data sets to identify opportunities for increased accuracy and efficiency
• Perform quality assurance on data to determine potential data gaps
• Handle data-related technical issues and support data infrastructure needs
• Assemble large, complex data sets that meet functional / non-functional business 
• Work with data and analytics experts to strive for greater functionality in our data systems.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• 5+ years of experience managing large data sets and creating visual data

• SQL skills; including creating and modifying macros, as well as creating dashboards using SQL coding

• Excellent written communication skills 

• High level of attention to detail

• Advanced Excel skills to include; formulas, functions, pivot tables, lookup and reference formulas (i.e. vlookups), statistical formulas (countifs, sumifs), macros (ability to create new and edit existing), conditional formatting, importing data, creating graphs/charts, etc. 

• Ability to independently analyze large amounts of data; including the ability to identify, analyze, and interpret trends, gaps, patterns in complex data sets

Preferred Qualifications: 

• Experience using Google PLX Dashboards

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

The Outside Plant (OSP) Fiber Optic Engineer is a critical role responsible for the design, implementation, and maintenance of fiber optic infrastructure to support reliable and high-performing networks. This position requires a blend of technical expertise, project management skills, and cross-functional coordination to ensure successful delivery of OSP projects.

The ideal candidate will have hands-on experience in fiber splicing, OTDR testing, and GIS-based fiber management systems. They will manage vendor relationships, lead cross-functional meetings, and oversee multiple projects to meet organizational goals. Strong attention to detail, adherence to safety regulations, and proficiency with industry-standard tools are essential for success in this role. Additionally, the candidate will ensure that all network documentation is accurate, up-to-date, and compliant with company and regulatory standards.

This role suits individuals with a strong background in OSP engineering, a passion for technology, and the ability to thrive in a fast-paced, collaborative environment.

Responsibilities

• Fiber Optic Splicing and Troubleshooting

  • Perform high-quality fiber optic splicing, including troubleshooting high losses and failures in the network.

• Fiber Administration

  • Apply expertise in OSP fiber administration practices to maintain and enhance the fiber network.

• OTDR Testing and Analysis

  • Conduct OTDR testing to assess fiber optic cable integrity and analyze test results to ensure optimal performance.

• GIS and Record Maintenance

  • Utilize GIS-based fiber management systems for network planning and updates.

  • Review construction as-built drawings and maintain accurate and up-to-date network records.

• Vendor and Stakeholder Coordination

  • Manage relationships with vendors and cross-functional teams, ensuring smooth coordination of tasks and deliverables.

• Project Management

  • Lead and manage multiple projects simultaneously, ensuring all tasks are prioritized and completed within deadlines.

  • Monitor OKRs and dashboards to track project progress and outcomes.

• Attention to Detail and Quality Assurance

  • Review and edit splice matrices for accuracy and verify new scopes of work.

  • Maintain data integrity across software tooling systems.

• Team Leadership and Coordination

  • Organize and lead meetings with cross-functional teams to ensure alignment and progress.

  • Provide guidance and mentorship to team members as needed.

• Technical Proficiency

  • Utilize software tools such as FIM, ACC, Gaudi, Ultron, and Glassworks (where applicable).

  • Stay informed on emerging tools and technologies relevant to OSP engineering.

• Safety and Compliance

  • Ensure adherence to all safety regulations and compliance requirements associated with OSP work.

  • Promote a culture of safety within the team.

• Documentation and Reporting

  • Create and maintain detailed records, including MOPs (Methods of Procedure), SOWs (Statements of Work), SOPs (Standard Operating Procedures), and job aids.

  • Provide regular updates and documentation for project progress and outcomes.

Preferred Qualifications

• Minimum 4 years field experience or  Bachelor’s Degree in either Telecommunications Engineering, IT or related field

• Associate Degree or Certification (Minimum Requirement):

  • Fiber Optics Technology

  • Networking and Communications

  • Electronics Engineering Technology

• Specialized Training and Certifications (Highly Desirable):

  • Certified Fiber Optic Technician (CFOT) or equivalent certifications from the Fiber Optic Association (FOA).

  • OTDR Testing Certification

  • GIS Certification (for advanced GIS-based management systems).

  • Project Management Certification (e.g., PMP or CAPM) for handling multiple projects.

  • Safety Certifications, such as OSHA 10/30 or equivalent safety training relevant to construction and OSP environments.

• Additional Knowledge Areas (Optional but Beneficial):

  • Training in software tools such as FIM, ACC, Gaudi, Ultron, and Glassworks.

  • Knowledge of telecommunications industry standards (e.g., ITU-T, ANSI, and IEEE)

Preferred Skills:

• Fiber Optic Splicing: Expertise in splicing fiber optic cables and troubleshooting high losses and failures

• OSP Fiber Administration: Expertise in fiber administration practices

• OTDR Testing: Knowledge of OTDR (Optical Time Domain Reflectometer) testing and its application in fiber optic cable testing and associated analysis

• GIS: Experience with GIS-based fiber management systems and the ability to read construction as-built drawings and maintain records

• Vendor Management: Excellent communication skills with internal xfn’s and external vendors, including managing vendor relationships and task and coordination

• Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, meet deadlines, and OKR and dashboard management

• Attention to Detail: Strong attention to detail to ensure accuracy in reviewing and editing splice matrices, verifying new scope, and maintaining data integrity in software tooling systems

• Leadership: Ability to lead and organize meetings, coordinate with cross-functional teams, and provide guidance to other team members

• Technical Knowledge: familiarity with various software tools such as FIM, ACC, Gaudi, Ultron, and Glassworks (Nice to have)

• Safety and Compliance: Knowledge of safety regulations and compliance requirements related to OSP work

• Documentation: Ability to drive process improvements and maintain accurate and up-to-date records and documentation related to OSP work, including MOPs, SOWs, SOPs, and Job-Aids 

• Proficiency in multiple ticketing systems

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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We are looking for a Data Engineer to join our growing team of analytics experts. The hire will be responsible for expanding and optimizing our data and data pipeline architecture, as well as optimizing data flow and collection for cross functional teams. The Data Engineer will support our data analysts on data initiatives and will ensure optimal data delivery architecture is consistent throughout ongoing projects. 

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their specialty

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Create and maintain optimal data pipeline architecture

• Assemble large, complex data sets that meet functional / non-functional business requirements.

• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.

• Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources 

• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.

• Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.

• Create data tools for team members to assist them in building and optimizing analytics production.

• Work with data and analytics experts to strive for greater functionality in our data systems.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Proficiency in languages SAS, Python, Java, and MatLab

• ETL (Extract, Transform, and Load)

• Database - SQL and NoSQL

• Data Warehousing – Hadoop, MapReduce, HIVE, Presto

• Operating system: UNIX, Linux

• Follows standard practice and procedures when analyzing situations or data

Preferred Qualifications: 

• Programming language: Javascript, R

• Basic Machine Learning 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The CAD Technician II will be responsible for supporting a global organization of mechanical, electrical and environmental engineers, construction professionals, project managers and site operations experts who plan, build, and Data Center Program Managers. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Assist the team with drawing updates as required.

• Test CAD applications.

• Perform CAD length calculations and quality checks.

• Perform quality checks on current and future tools.

• Collaborate with various teams to deploy components.

• Assist in developing procedures for future client IT deployments.

• Develop data center, network or lab cable tray designs.

• Support and backup team Project Managers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of complex spreadsheets.

• Ability to work with a geographically diverse team.

• Ability to interact with diverse technical and non-technical groups, spanning all organizational levels.

• Excellent analytical, quantitative, and presentation skills.

• Understanding of at least two of the following: server hardware and software, network hardware and software, data center infrastructure and operations, mechanical and electrical systems.

Preferred Qualifications: 

• Knowledge of data center environments.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails:

The Network Engineer II is a focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Install, configure and maintain various network hosts and services like routers, switches, firewalls, VPN endpoints

• Perform network maintenances/upgrades (often during normal working hours, but sometimes during the evening or weekend)

• Troubleshooting network issues and outages

• Participate in global production and corporate network including edge, backbone, datacenter, POP, and content delivery network (CDN) infrastructure

• Handle multiple vendor switch on various servers in dealing with hardware/software issues

• Handle traffic, and any queries raised by ISP/Partners

• Provide support for any incidents such as input errors, CRC, RMA etc.

• Work directly with ISP/Vendors on fixing any issues related to network

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Have a full understanding of routing, switching, server operating systems, active directory, firewalls, wireless controllers, DNS, email, virtual machines and software applications

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Familiarity with content delivery networks and internet peering strategies

• Understanding of server hardware technologies relative to content delivery performance and capacity

Preferred Qualifications: 

• N/A

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The Project & Program Management Manager administers projects, allocating resources, assisting in the update of project plans, following up on project tasks with resources relating to projects, assists in tracking deliverables, milestones, and analysis of project data.

Scope: 

• Works on issues of diverse scope where analysis of a situation or data needs evaluation of multiple factors, including a familiarity with current business trends. 

• Follows processes and operational policies while selecting methods and techniques for obtaining solutions. 

• Acts as advisor to subordinates to meet schedules and/or resolve technical problems. 

• Develops and administers schedules, performance requirements.

• May have budget responsibilities.

Your Roles and Responsibilities:

• Oversees multiple, cross-functional and technical projects.

• Collaborate with Astreya team members, leaders and individual contributors, as well as collaborate with customer business stakeholders.

• Align with the internal Astreya team and customer stakeholders on priorities and service improvement timelines.

• Structure and drive project planning and schedules, define what project success would look like and drive execution to meet milestones and organizational objectives.

• Own all program reporting and metrics delivery. 

• Collaborate with the Astreya and the customer to develop and maintain service reporting dashboards.

• Own the standard Monthly Operational Reporting (MOR) and Quarterly Business Review (QBR) decks and ensure timely updates and completion by the responsible Astreya service owner.

• Manages a diverse group of employees

• Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place

• Work closely with Talent Acquisition Teams to develop pipeline and process for hiring strong candidates and interview where necessary  

• Collaborate with internal teams to gather requirements and drive solutions with all internal and external stakeholders through all stages of assigned projects from the roadmap

• Further, develop and maintain resources through coaching and guidance to understand career projection and build a succession plan for future career growth opportunities.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. 

• Must be able to lead a cooperative effort among members of a project team.

• Has critical communication and listening skills, then shapes conversations both verbally and written based on each interaction.

• Ability to multitask and adapt to changing priorities.

• Capable of managing high pressure and short timelines.

• Highly collaborative and proactive.

• Extremely detail oriented

• Able to apply critical thinking when solving problems and can determine when a problem is “done”.

• Must have an analytical data driven approach to reviewing and solving problems.

• Experience developing operation level solutions needed to eliminate process or technology related issues.

• Experience managing technical projects

Preferred Qualifications: 

• Program management experience

• Experience performing SQL queries, using purposely built applications, in addition to standard office suites

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

Title    Operations Analyst II

Overview  

The Operations Analyst I will support the core business processes required to effectively run business operations. The Analyst serves as a conduit between internal corporate departments and within the IT program itself. The ideal candidate has a point of view regarding how IT business operation practices can enable a nimble, cost effective operating model to fuel the long-term success of the program.
Scope    "Applies company policies and procedures to resolve a variety of issues
Works on problems of moderate scope
Receives general instructions on routine work and detailed instructions on new projects"
Roles & Responsibilities    "Participate in driving day-to-day business operations with corresponding metrics, evaluating actual performance and providing timely reporting to leadership team
Prepare, review, and consolidate IT plans, budgets and forecasts in conjunction with Corporate Finance
Participate in the process of communicating meaningful metrics and other internal program data elements
Maintain the process for IT quarterly and annual planning cycles
Works closely with HR and Finance partners
Assist in analysis and documentation for Quarterly Business Reviews (QBRs)
Highlight business risks, and helps with solutions to issues, and track actions to closure
Represent the program on cross-business topics and special projects
Participate in providing recommendations to drive cost down across the program based on internal and external benchmarks
Identify resource demand trends to support the business efforts
Reviews time & attendance and expense adherence within the IT Program"
Minimum Qualifications    "Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Knowledge of business principles from multiple disciplines and ability to apply those principles to achieve results in cross-functional activities
Knowledge of time reporting platforms
Ability to learn new technologies
Understanding of labor rate calculation and connection to finance allocations
Excellent cross-group collaboration skills
Strong communication skills
Ability to work with sensitive information
Must be self-motivated
Strong analytical/problem solving skills.

Business applications knowledge including MS Office Word, Excel, Powerpoint or Google -Suite Doc, Sheets, Slides

Preferred Qualifications    Experience with project and work management software including Atlassian toolset (Jira, Confluence, etc)
Classification    Individual Contributor

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Field Technician II - Client Onsite

Work Location: Mountain View, CA

Temporary - Full Time

3-month assignment with potential of extension based on business needs

Working Hours: Monday - Friday  8:00am - 5:00pm

• May include outside hours based on business needs

• May include local travel to other client locations

Our Field Technician will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. This role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. A Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Roles and Responsibilities:

• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).

• Participate in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.

• Help with performing card adds or replacements, software upgrades, and associated testing.

• Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.

• Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.

• Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.

• Support the management of local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.

• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.

• Perform site surveys in support of network builds, augments, or decommissions.

• Assist in coordinating site access, equipment staging, and other tasks

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.

• Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure. 

• Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.

• Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.

• Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.

• Knowledge of state and local regulatory standards, procedures, and permitting requirements.

• Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.

• Ability to work independently, diagnose problems and take appropriate action with minimal supervision.

• Experience with spreadsheets, workflow and project management applications, and administrative software applications.

• Understanding of how to use a Tier-1 ITSM platform 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

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What this Job Entails: 

The Field Technician II will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).

• Participate in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.

• Help with performing card adds or replacements, software upgrades, and associated testing.

• Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.

• Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.

• Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.

• Support the management of local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.

• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.

• Perform site surveys in support of network builds, augments, or decommissions.

• Assist in coordinating site access, equipment staging, and other tasks

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.
• Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure. 
• Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.
• Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.
• Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.
• Knowledge of state and local regulatory standards, procedures, and permitting requirements.
• Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.
• Ability to work independently, diagnose problems and take appropriate action with minimal supervision.
• Experience with spreadsheets, workflow and project management applications, and administrative software applications.
• Understanding of how to use a Tier-1 ITSM platform 

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

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