What this Job Entails:

The AV Technician I will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician I will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. 

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.

• Help perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.

• Ensure that SLAs and daily deliverables are met including ticket updates

• Upload Crestron control programs to control processors and work with remote program team on control system certification.

• Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.

• Follow all policies, standards or safety guidelines that client requires

• Assist with problem solving and troubleshooting of any issue that may arise during an installation.

• Perform equipment setups, breakdowns and troubleshoot issues during events.

• Perform all necessary pre-event checks as required.

• Help liaise with cross-functional teams and internal users before and during events.

• Interface with end users and vendors to address requests and requirements.

• Assist in identifying and solving issues that impact client conference rooms.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• Ability to think and work independently

• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment

• Excellent written and oral communication skills and strong customer service skills

• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings

• Ability to work day, evening or weekend shifts and travel to support a distant event if required

• Must have valid driver’s license and safe driving record

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time

• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

• Must have ability to climb ladder, scaffolding or transported by lifts

• Must have the ability to drive/operate a vehicle in a safe manner

• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

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What this Job Entails: 

The Client Management Director leads a team that provides account analysis, complex issue resolution, quality enhancement, and subject matter expertise. The position is critical for revenue retention and growth. The position requires leading a team of individuals in a high output environment. Strong analytical ability, good relationship building skills, and extensive internal business process knowledge are necessary to succeed in this role.

Scope: 

• Directs and controls the activities of a broad functional area through department managers within the company. 

• Works with other senior managers to establish strategic plans and objectives. 

• Works on complex issues where analysis of situations or data requires in-depth company knowledge.

Your Roles and Responsibilities:

• Establish a trusted adviser relationship with customers and own those relationships 

• Educate customers on Astreya’s service portfolio 

• Define and monitor success criteria metrics working closely with the customer 

• Focus on the customers continued satisfaction and growth 

• Conduct periodic business reviews to ensure customers are happy and see the value from Astreya 

• Define success plan for at-risk customer and execute the plans in collaboration with functional teams 

• Work to identify and/or develop upsell opportunities

• Handle customer escalations 

• This is a critical role with primary responsibility for the overall solutions to meet client business requirements 

• Participate in campaigns, to drive solution sales across our core pillars

• Responsible for maintaining awareness of competitive activity and product and industry knowledge 

• Take an active role with the client before, during and after the sale to ensure the client is and stays satisfied with the work done 

• Network, develop and maintain great working relationships with sales professionals, decision makers, and procurement officers 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 10+ years’ related experience and/or training; or equivalent combination of education and experience 

• Builds and strengthens relationships with executives and/or major customers. 

• Ability to effectively present ideas and information in a professional business environment 

• Excellent solution selling capability 

• Effective time management skills, with strong organization and prioritization abilities

• A positive, can-do attitude with a desire to continually improve performance and take it to the next level

• Ability to utilize search engines and other business resources to gather relevant data and facts, and able to synthesize and apply the information appropriately

• Outstanding written and oral communications skills

• Ability to travel 30-50% Demonstrated sales and account development experience with growth in both revenue and gross profit 

• Ability to balance multiple tasks with changing priorities 

• Must be prompt in all follow-up with client’s questions, issues or concerns 

• Experienced in working with customer, departmental, and executive staff Excellent communication, interpersonal, and organizational skills 

• Must thrive in a fast-paced environment and balance multiple projects at once 

• Proactive approach to organization and problem solving 

• Extreme attention to detail 

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

• Overall 8+ years of relevant experience in Implementation, Roll Out, Upgrade and Support projects related to Workday Financials Applications
• Ability to work with the client and drive design sessions for various Finance modules and hands on experience configuring FDM structure and business processes.
• Experience in configuring Finance Business processes (BP's) and configuring condition rules for BP's.
• Functional experience in Workday Finance/Accounting, several finance modules like Financial Accounting, Common Financial Management, Customers, Customer Accounts, Banking and Settlement, Business Assets, Projects, Grants, Procurement, Expenses, Supplier Contracts/Accounts, Student and Financial Aid.
• Experience in creating Custom reports by using Calculated Fields.
• Experience in Workday Production support, including, but not limited to, researching, and resolving system problems, unexpected results or process flaws. Recommends solutions or alternate methods to meet business objectives
• Develop and document technical specifications, develop test conditions, conduct acceptance testing, and implement solutions. Help troubleshoot issues and processes, and aggressively drive toward resolutions.
• Studio & EIB integrations must have
• Reviewing customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews).
• Ability to gain a thorough understanding of Workday concepts as new features are released
• Good communication skills needed.
• Good to have Workday Certification

View Job On WorkDay

What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Handle inventory and asset management, conference room preventative maintenance, and e-recycling

• Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction

• Help to ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Utilize Inventory Data management software to maintain inventory accuracy and workflow

• Contribute to large scale global projects as needed

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2 to 4 years’ related experience and/or training; or equivalent combination of education and experience

• Exercises judgment within defined procedures and practices to determine appropriate action

• Excellent written and verbal communications skills

• Ability to work in a large team with minimal supervision

• Capable of providing an outstanding user experience

• Basic Inventory or IT knowledge

• Ability to excel in a fast paced work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

View Job On WorkDay

What this Job Entails: 

Astreya shall provide the following Services to PG&E, operating primarily in Oakland, Concord, San Ramon, and virtually. Astreya shall assign a qualified Senior IT Program Manager to lead and deliver complex IT projects with a focus on network infrastructure, data center technologies, and iterative deployment methodologies. The ideal candidate will possess deep expertise in managing projects involving microwave networks, common facilities, network infrastructure, compute, storage, and associated tools. With a strong understanding of both waterfall and agile project management frameworks, the successful candidate will effectively drive project execution while ensuring alignment with organizational objectives. Key responsibilities will include:
Services shall include but are not limited to:
Provides IT services that include planning, development, implementation, and support for systems solutions required for the PG&E. Network Infrastructure, Fiber, Data Center Technologies, and User Device Technology.
Utilizes various tools and techniques for estimating costs associated with a project/program including physical, financial, and human capital costs.
Leads the effort in creative approaches to problem solving and quality deliverables supporting business needs.
Accountable for negotiating conflicts and ensuring identified issues are resolved.
Provides leadership and motivation to team members.
Establish comprehensive service level agreements.
Ensures that the project/program outcome reflects the goals of the organization/business.
Ensures timely and effective communication regarding the mapping of initiatives to business goals to business partners, including presenting information to IT and business leaders outlining portfolio specifics.
Acts as a liaison and conduit for information flow between the department team and the rest of the IT and business community, as well as with appropriate external stakeholders; manages the efficient and effective resolution of issues.
Monitors program results against technical specifications.
Ensures appropriate resources are assigned to each project/program.
Develops and manage to a set of meaningful metrics to demonstrate the efficiency and effectiveness of the team on a monthly, quarterly, and yearly basis.
Ensures compliance to standards/regulations and governance processes.
Develops and manages department budgets, regularly monitoring expenses against forecast, providing explanation or justification for budget items and/or variances.
Identifies new partners, technologies, and delivery channels.
Communicates project status to all stakeholders.
Monitors, evaluates status, and reports on projects.
Communicates (oral and written) with peers inside and outside of the department, providing information or exchanging data.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails:

The AV/Deskside Support Technician I will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. Traveling to various client offices on occasion is required.

The AV portion is to provide support for corporate AV/VC environments, and confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. 

The Deskside Support portion is to provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will support users in a professional and courteous manner while performing troubleshooting or instructional tasks. They must have basic IT knowledge to carry out instructional documentation.

Scope: 

• Follows established procedures on routine work

• Requires following detailed instructions  

Your Roles and Responsibilities:

• Engage in client-facing support with the utmost professionalism and customer service

• Ensure that SLAs and daily deliverables are met including ticket updates

• Follow all policies, standards or safety guidelines that the client requires

AV

• Assist with installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems

• Help perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables

• Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues

• Assist with problem solving and troubleshooting of any issue that may arise during an installation

• Perform equipment setups, breakdowns and troubleshoot issues during events

• Perform all necessary pre-event checks as required

• Help liaise with cross-functional teams and internal users before and during events

• Interface with end users and vendors to address requests and requirements

• Assist in identifying and solving issues that impact client conference rooms

Deskside Support

• Provide professional level assistance in all assigned data center locations and remote points of presence (POP)

• Assist in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards

• Help users with performing card/driver updates, adds, or replacements, software upgrades, and associated testing

• Onsite troubleshooting of user and office IT equipment to include basic network troubleshooting

• Perform resets/reimages of client hardware

• Assist users with ordering hardware ordering and setups

• Provide instructional guidance to users in a detailed yet concise manner

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• (Preferred) Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• Ability to think and work independently

• Excellent written and oral communication skills and strong customer service skills

• Experience with spreadsheets, workflow and project management applications, and administrative software applications

• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment

• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings

• Demonstrate a basic understanding of IT terminology and troubleshooting

• Ability to work day, evening or weekend shifts and travel to support a distant event if required

• Must have valid driver’s license and safe driving record

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time

• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

• Must have ability to climb ladder, scaffolding or transported by lifts

• Must have the ability to drive/operate a vehicle in a safe manner

• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers 

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What this Job Entails: 

The Project & Program Management III role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Manages multiple, complex, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Drive the project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Responsible for internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Primary project point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Evaluate post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Experience working with project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• In-depth experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Proven ability to collaborate with stakeholders and communicate project updates to client executives.

• Familiarity with various project management methodologies 

Preferred Qualifications: 

• Various certifications

• Change management knowledge 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

AV Deskside Support Technician I

Our AV Deskside Support Technician will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. Traveling to various client offices on occasion is required.

 The AV portion is to provide support for corporate AV/VC environments, and confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. 

The Deskside Support portion is to provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will support users in a professional and courteous manner while performing troubleshooting or instructional tasks. They must have basic IT knowledge to carry out instructional documentation.

Scope: 

• Follows established procedures on routine work

• Requires following detailed instructions  

Your Roles and Responsibilities:

• Engage in client-facing support with the utmost professionalism and customer service

• Ensure that SLAs and daily deliverables are met including ticket updates

• Follow all policies, standards or safety guidelines that the client requires

AV

• Assist with installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems

• Help perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables

• Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues

• Assist with problem solving and troubleshooting of any issue that may arise during an installation

• Perform equipment setups, breakdowns and troubleshoot issues during events

• Perform all necessary pre-event checks as required

• Help liaise with cross-functional teams and internal users before and during events

• Interface with end users and vendors to address requests and requirements

• Assist in identifying and solving issues that impact client conference rooms

Deskside Support

• Provide professional level assistance in all assigned data center locations and remote points of presence (POP)

• Assist in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards

• Help users with performing card/driver updates, adds, or replacements, software upgrades, and associated testing

• Onsite troubleshooting of user and office IT equipment to include basic network troubleshooting

• Perform resets/reimages of client hardware

• Assist users with ordering hardware ordering and setups

• Provide instructional guidance to users in a detailed yet concise manner

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• (Preferred) Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• Ability to think and work independently

• Excellent written and oral communication skills and strong customer service skills

• Experience with spreadsheets, workflow and project management applications, and administrative software applications

• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment

• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings

• Demonstrate a basic understanding of IT terminology and troubleshooting

• Ability to work day, evening or weekend shifts and travel to support a distant event if required

• Must have valid driver’s license and safe driving record

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time

• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

• Must have ability to climb ladder, scaffolding or transported by lifts

• Must have the ability to drive/operate a vehicle in a safe manner

• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers 

View Job On WorkDay

Inventory Technician I - Client Onsite

Work Location: New York City

Full Time - Business Hours

Our Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

View Job On WorkDay

What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

View Job On WorkDay

Job Description:-

May independently lead or supports more experienced team members on small to large-scale or complex initiatives or requests, as well as strategically important short-term engagements that deliver business outcomes. On a project basis, plans and participates in the gathering and analyzing information that supports defining project scope, business requirements, financial justification, process definition, training, testing and other organizational change management activity, as well as the creation of related communications and documentation to support project delivery. Performs routine to highly complex analysis and research in support of business goals and strategies. Directs, defines and implements modifications to solve problems. Assists in day-to-day project support.  Maintains strong partnerships with internal and external partners.

Participate in, and lead where the necessary, the planning and implementation of new projects, products, programs and initiatives to achieve short and long term business objectives and strategic outcomes.
Support delivery of portfolio and project management processes including but not limited to ideation, work intake, prioritization, initiation, planning, execution, reporting and monitoring, and closure to ensure projects and/or portfolio run effectively and smoothly.
Support education of stakeholders on portfolio and project management to ensure accountability and adherence to the processes.
Support portfolio and project planning processes, including communication of value, risk management, capacity planning, performance, optimization, and governance.  

Support portfolio and project teams and stakeholders providing end-to-end support to business change activities from initiation through execution, roll out and benefits realization. Leverage multiple tools and techniques to ensure all action items, risks, decisions, and issues are identified, captured and escalated appropriately.  Ensure follow-up on all critical items and drive accountability through documentation of deliverables and owners to ensure continued progress against plan. 
Support the creation of templates, roadmaps, change management plans, timelines, and continuous status reporting, governance frameworks and other artifacts to support and participate in discussions and workshops intended to define priorities, objectives, success measures, customer experiences, and outcomes.
Develop routine communications on priorities and projects used across various levels in the organization with high attention to detail and quality.
Assist with maintaining and monitoring project plans, project schedules, work hours and expenditures.
Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.
Collaborates with various regional teams responsible for project resources and ticket resolution.
Analyze information, determine feasibility of solutions and make recommendations to support Project Managers.
Participate in, and document, meeting discussions and summarize takeaways to drive accountability and transparency.
Develop and build on knowledge of Astreya people, business processes and workflows, products, and technologies.
Develop, track and report on outcomes and key measures of success for assignment / projects
Learn new tools and techniques to develop knowledge and experience with these.
Question status quo by consistently pushing for innovation and improved solutions.
Build relationships with key stakeholders to support effective delivery of outcomes.  

Bachelor’s degree (B.S/B.A.) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
Minimum of one year proven project management experience (project role may vary)
Strong interpersonal skills necessary for business partner relationships within and outside the organization.
Relevant ITSM industry experience
Proven leadership skills
Excellent problem-solving and critical thinking skills
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Excellent communication skills (verbal, written)
Ability to work on multiple projects and assignments concurrently
Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
Experience creating spreadsheets, presentation material, and project/process documentation
Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

Business applications knowledge including MS Office Word, Excel, Powerpoint or Google -Suite Doc, Sheets, Slides

Experience with project and work management software including Atlassian toolset (Jira, Confluence, etc)
Bachelor's degree preferred
ITSM industry experience
Six Sigma, Lean, Process Improvement-related education, Change Management education or related experience, Portfolio Management experience

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What this Job Entails: 

The Solutions Architect III is responsible for the design of one or more applications or services, as part of a solution development team. Someone in this role should have a balanced mix of technical and business skills.

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their specialty

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Work with stakeholders (leadership and subject matter experts) to build a holistic view of the organization's strategy, processes, information, and information technology assets. 

• Ensure that the enterprise and its IT are in alignment. 

• Link the business mission, strategy, and processes of the organization to its IT strategy, while documenting this using multiple architectural models or views that show how the current and future needs of the organization will be met in an efficient, sustainable, agile, and adaptable manner. 

• Translate narratives into models. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Understand the overarching connections among functional requirements, non-functional requirements, and technical choices to derive a solution architecture 

• Ability to take direction from leadership, work independently, and be self-motivated 

• Excellent communication and problem solving skills 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails:

We are looking for a Data Analyst II to join our growing team of analytics experts. The hire will be responsible for statistical modeling, and analysis of structured and unstructured datasets to develop metrics, reports, and visualizations of trends and patterns. The Data Analyst identifies and captures data from internal and external sources. The Data Analyst will ensure consistency throughout ongoing projects. 

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Create data visualizations 

• Troubleshoot and test database technical issues with development team

• Create monthly Excel and Google Sheets files from database

• Independently analyze data sets to identify opportunities for increased accuracy and efficiency

• Perform quality assurance on data to determine potential data gaps

• Handle data-related technical issues and support data infrastructure needs

• Assemble large, complex data sets that meet functional / non-functional business 

• Work with data and analytics experts to strive for greater functionality in our data systems.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• SQL skills; including creating and modifying macros, as well as creating dashboards using SQL coding

• Excellent written communication skills 

• High level of attention to detail

• Advanced Excel skills to include; formulas, functions, pivot tables, lookup and reference formulas (i.e. vlookups), statistical formulas (countifs, sumifs), macros (ability to create new and edit existing), conditional formatting, importing data, creating graphs/charts, etc. 

• Ability to independently analyze large amounts of data; including the ability to identify, analyze, and interpret trends, gaps, patterns in complex data sets

Preferred Qualifications: 

• Experience using Google PLX Dashboards

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Responsibilities:

• Ensuring availability, performance, security, and scalability of production systems.

• Serve as primary POC for LiveOps/GCX to address service incidents and troubleshoot/triage as appropriate.

• Work with the core engineering team to address bugs and deploy services across different environments.

• Collaborate with infrastructure teams to scale for service capacity and traffic spikes of 20x normal load during T1 events. 

• Provide recommendations for architecture and process improvements.

• Secondary responsibilities:

• Create and maintain service health dashboards to monitor production systems.

• Implement alarms where there are gaps in service health monitoring

• Maintaining and updating eBay Live SOP 

Skill Sets:

• Experience with modern programming languages, e.g. Java, Go, C++ 

• Experience in building large, reliable, scalable distributed systems Experience with building event-driven applications
  Experience with designing and building RESTful APIs 

• Experience with modern DevOps principles and continuous delivery
  Work closely w/ colleagues and customers in different functional groups and remote offices Hands on experience with GraphQL is a big plus
  Experience on web socket is a big plus 

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What this Job Entails: 

The Field Technician II will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).

• Participate in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.

• Help with performing card adds or replacements, software upgrades, and associated testing.

• Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.

• Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.

• Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.

• Support the management of local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.

• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.

• Perform site surveys in support of network builds, augments, or decommissions.

• Assist in coordinating site access, equipment staging, and other tasks

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.
• Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure. 
• Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.
• Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.
• Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.
• Knowledge of state and local regulatory standards, procedures, and permitting requirements.
• Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.
• Ability to work independently, diagnose problems and take appropriate action with minimal supervision.
• Experience with spreadsheets, workflow and project management applications, and administrative software applications.
• Understanding of how to use a Tier-1 ITSM platform 

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

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What this Job Entails:

The AV Technician IV will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician IV will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. 

Scope: 

• Works on complex assignments requiring a high degree of initiative

• Requires minimal oversight and is proactive. May act as a team leader.

Your Roles and Responsibilities:

• Lead installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.

• Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.

• Ensure that SLAs and daily deliverables are met including ticket updates

• Upload Crestron control programs to control processors and work with remote program team on control system certification.

• Manage inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.

• Follow all policies, standards or safety guidelines required by client

• Lead problem solving and troubleshooting of any issue that may arise during an installation.

• Perform equipment setups, breakdowns and troubleshoot issues during events.

• Perform all necessary pre-event checks as required.

• Liaise with cross-functional teams and internal users before and during events.

• Interface with end users and vendors to address requests and requirements.

• Identify and solve issues that impact client conference rooms.

• Mentor others on the team. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 8+ years’ related experience and/or training; or equivalent combination of education and experience

• Manages multiple tasks and deadlines

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Ability to think and work independently

• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment

• Excellent written and oral communication skills and strong customer service skills

• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings

• Ability to work day, evening or weekend shifts and travel to support a distant event if required

• Must have valid driver’s license and safe driving record

Preferred Qualifications: 

• Various certifications 

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time

• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

• Must have ability to climb ladder, scaffolding or transported by lifts

• Must have the ability to drive/operate a vehicle in a safe manner

• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

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We are seeking a highly skilled and experienced Network Engineer to design, implement, and manage our end-to-end network testbeds. You will play a critical role in supporting our lab teams by building, maintaining, and reconfiguring network equipment to meet their specific testing needs. 

This role requires a strong understanding of IP networking, routing, switching and tunneling protocols and some Python coding experience.

Responsibilities

• Design, implement, and deploy end-to-end lab testbeds based on provided requirements.

• Provide qualified network engineering support for installation and decommissioning of racks and network equipment.

• Verify and troubleshoot connectivity and health of network devices.

• Build, maintain, and reconfigure network equipment to meet the specific needs of the customer teams.

• Develop test automation scripts, troubleshoot network protocols, testbeds, and execute test campaigns.

• Configure network equipment for various testbed elements such as mobile devices, switches, routers, wireless/cellular equipment, servers, including ports, firewalls, VXLAN, EVPN and ACLs.

• Configure Linux-based systems (servers, compute, databases) that are part of the testbeds, and ensure proper network interconnectivity with enterprise systems, production systems, and internet access. 

• Develop test scripts to extract network metrics from devices, protocols, and databases through API queries, WebSocket interfaces, and Android debugging tools (adb).

• Assist in maintaining additional infrastructure such as compute and storage systems, monitoring systems, and test equipment.

• Analyze and compare test results from test campaigns and prepare comprehensive reports in a presentable format.

Recommended Qualifications

• Subject matter expertise in IP Networking/Routing & Switching/Tunneling (TCP/IP, IPv4/v6, BGP, ISIS, OSPF, MPLS, VXLAN, EVPN, etc). Network certifications such as CCNA/CCNP, JNCIA/JNCIS, RHCSA, or equivalent experience are highly preferred.

• Experience with Optical Transport Network technologies. 

• Experience configuring, troubleshooting and deploying routing, switching and tunnelingprotocols (BGP, IS-IS, MPLS, RSVP-TE, VRRP, VXLAN and EVPN).

• Proven ability to analyze complex situations, troubleshoot and root cause system issues, and solve problems efficiently.

• Experience working in data centers, colocation facilities, internet exchanges, or central offices. Working knowledge of physical network infrastructure, including power, cooling, structured cabling, and fiber-optic cabling, is a plus.

• Experience working in a multi-vendor environment with hands-on experience with networking hardware.

• Familiarity with Linux-based systems and experience with scripting and automation (Bash, Python, Perl) is essential.

• Bachelor's degree in Computer Science, Computer Engineering, or a relevant technical field, or equivalent practical experience.

• Work experience in designing, deploying, and operating large-scale networks.

• Experience with revision control systems (e.g., Git) is a plus

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Software Engineer designs, develops, troubleshoots and debugs software programs for enhancements and new products. They will also develop software and tools in support of design, infrastructure and technology platforms.

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Provide administration, development, and application support for end users

• Design, develop, code, test and debug system software

• Design and implement software of embedded devices and systems from requirements to deployment

• Review code and design

• Configure and integrate third-party software components and technologies

• Perform root cause analysis of network, operating system, and other issues related to how technical solutions operate in customer environments

• Address and resolve escalated software bugs and bug reproduction requests; logging of all incidents and requests; engaging other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility

• Log and track incidents and requests from identification through to resolution as per established policies

• Provide limited after hours and on-call support as needed

• Lead the review and development of test documentation

• Train and mentor others

• Work with stakeholders and cross-functional teams on projects and initiatives

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Experience working with various development programs

• Ability to quickly learn customer support processes, tools and techniques

• Understanding of how to configure third-party software components and technologies 

• Ability to perform root cause analysis of network, operating system, and other issues 

• Excellent communication skills in English (both speaking and writing)

• Ability to collaborate and work remotely including use of communication tools

• Ability to multi-task and self-organize including prioritization of activities

• Experience using monitoring systems 

• Attention to detail 

Preferred Qualifications: 

• Familiarity with system administration 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options

• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

• Introduction to new ways of working and awesome technologies

• Career paths to help you establish where you want to go

• Focus on internal promotion and internal mobility - we love to build teams from within

• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

• Education Assistance

• Dedicated management to provide you with on point leadership and care

• Numerous on the job perks

• Market competitive compensation and insurance, health and wellness benefits

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Software Engineer designs, develops, troubleshoots and debugs software programs for enhancements and new products. They will also develop software and tools in support of design, infrastructure and technology platforms.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Provide administration, development, and application support for end users

• Participate in the design, develop, code, test and debug system software

• Review code and design software

• Participate in configuring and integrating third-party software components and technologies

• Engage in performing root cause analysis of network, operating system, and other issues related to how technical solutions operate in customer environments

• Address and resolve software bugs and bug reproduction requests; logging of all incidents and requests; engaging other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility

• Provide limited after hours and on-call support as needed

• Engage in review and development of test documentation

• Work with stakeholders and cross-functional teams on projects and initiatives

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of various development programs

• Ability to quickly learn customer support processes, tools and techniques

• Understanding of how to configure third-party software components and technologies 

• Ability to perform root cause analysis of network, operating system, and other issues 

• Excellent communication skills in English (both speaking and writing)

• Ability to collaborate and work remotely including use of communication tools

• Ability to multi-task and self-organize including prioritization of activities

• Understanding of using monitoring systems 

• Attention to detail 

Preferred Qualifications: 

• Familiarity with system administration 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Responsibilities:

• Translate requirements to software design and create clean, efficient, extensible, maintainable code.

• Build responsive and dynamic front-end interfaces with React.js & similar frameworks, adhering to best practices in user experience and accessibility.

• Write clean, efficient, and well-documented code, following coding standards and guidelines.

• Work closely with product managers, UX designers, and other engineers to deliver features and improvements.

• Develop and maintain unit, integration, and end-to-end tests.

• Identify and resolve performance bottlenecks and system issues.

• Collaborate effectively with cross-functional partners to develop innovative solutions that adhere to development goals and principles.

• Manage project features, break into sub-tasks, identify and resolve issues for efficient execution.

• Contribute to code reviews for immediate team and other teams, participate in reviewing ADRs (Architecture Decision Records).

Skill Sets:

• Strong proficiency in front-end technologies, particularly JavaScript, Node.js, and React.js.

• 3 to 5 years of experience designing front-end systems and development using JavaScript/Typescript, React, NodeJS, Server-side rendering using one of the open-sourced UI libraries (Material UI/Angular Material), integration with REST/GraphQL APIs

• Experience with e2e testing (Cypress)

• Experience building/setting-up shared component libraries

• Experience building/setting-up application builds (server and client)

• Successful history of designing and building scalable, distributed and high-available systems. Have critical thought and opinion on how Web Frontend systems should work and be integrated with Backend APIs to ensure high-performant, responsive website and accessibility. 

• Experience taking a lead role delivering complex software systems through collaboration across disciplines including Product and UX.

• Experience in BEM-structured CSS, Webpack and Express.js.

• DevOps experience, CI/CD mindset, using Jenkins to automate application/library builds, releases, PR validations

• Experience with WebSockets and/or WebRTC

• Experiences in contributing to common (open source) libraries/tools/components is a plus. 

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Responsibilities:

• Development and implementation of complex Android application features, ensuring dedication, quality, and responsiveness of the applications.

• Collaborate with cross-functional teams, including product managers, designers, and other developers, to define app features, architecture, and technology stack.

• Collaborate with other eBay Android and mobile engineering teams on common components, and cross domain functionality.

• Write high-quality, maintainable, testable, and efficient code, adhering to best practices and industry standards.

• Write tests and perform debugging of applications to ensure optimal performance, scalability, and reliability.

• Keep up-to-date with the latest Android development trends and technologies, actively learning and continuous improvement of skills.

• Conduct code reviews, and offer constructive feedback to team members.

• Resolve complex technical issues and challenges reported by users or identified during testing.

Skill Sets:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.

• 5+ years of experience in Android development, with a strong portfolio of sophisticated, widely-used apps.

• Expertise in Kotlin and Java, MVVM architecture, and extensive experience with Android SDK, Android Studio, Jetpack Compose and other relevant frameworks.

• In-depth knowledge of RESTful APIs and JSON to connect Android applications to back-end services.

• In-depth knowledge of dependency injection.

• Solid understanding of Google’s Android design principles and interface guidelines.

• Experience with cloud message APIs, push notifications, and mobile analytics.

• Proficiency with version control tools such as Git, and familiarity with CI/CD practices.

• Exceptional problem-solving skills, attention to detail, and strategic thinking capabilities.

• Excellent communication and teamwork skills• Strong familiarity with Agile development methodologies.

• Working with GraphQL based services

• Experience in e-commerce or similar high-traffic, consumer-facing applications.

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Responsibilities:

• Development and implementation of complex iOS application features, ensuring dedication, quality, and responsiveness of the applications.

• Collaborate with cross-functional teams, including product managers, designers, and other developers, to define app features, architecture, and technology stack.

• Collaborate with other eBay iOS and mobile engineering teams on common components, and cross domain functionality.

• Write high-quality, maintainable, testable, and efficient code, adhering to best practices and industry standards.

• Write tests and perform debugging of applications to ensure optimal performance, scalability, and reliability.

• Keep up-to-date with the latest iOS development trends and technologies, actively learning and continuous improvement of skills.

• Conduct code reviews, and offer constructive feedback to team members.

• Resolve complex technical issues and challenges reported by users or identified during testing.

Skill Sets:

• Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.

• 5+ years of experience in iOS development, with a strong portfolio of sophisticated, widely-used apps.

• Expertise in Swift, SwiftUI, MVVM architecture, and extensive experience with iOS SDK and Xcode.

• In-depth knowledge of RESTful APIs and JSON to connect iOS applications to back-end services.

• In-depth knowledge of dependency injection.

• Solid understanding of Apple’s User Interface guidelines.

• Experience with cloud message APIs, push notifications, and mobile analytics.

• Proficiency with version control tools such as Git, and familiarity with CI/CD practices.

• Exceptional problem-solving skills, attention to detail, and strategic thinking capabilities.

• Excellent communication and teamwork skills

• Preferred Qualifications:

• Strong familiarity with Agile development methodologies.

• Working with GraphQL based services

• Experience in e-commerce or similar high-traffic, consumer-facing applications.

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What this Job Entails: 

The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Maintains and monitors project plans, project schedules, work hours and expenditures.

• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular reports as required.

• Assists with identifying trends or recurring problems and escalates to management for resolution.

• Assists with locating and defining new process improvement opportunities.

• Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Experience working with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Previous experience with ticketing systems and/or project management system

• Understanding of or previous experience in a technology driven environment

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Responsibilities

• Design, implement, and deploy end-to-end lab testbeds based on provided requirements.

• Provide qualified network engineering support for installation and decommissioning of racks and network equipment.

• Verify and troubleshoot connectivity and health of network devices.

• Build, maintain, and reconfigure network equipment to meet the specific needs of the customer teams.

• Develop test automation scripts, troubleshoot network protocols, testbeds, and execute test campaigns.

• Configure network equipment for various testbed elements such as mobile devices, switches, routers, wireless/cellular equipment, servers, including ports, firewalls, VXLAN, EVPN and ACLs.

• Configure Linux-based systems (servers, compute, databases) that are part of the testbeds, and ensure proper network interconnectivity with enterprise systems, production systems, and internet access. 

• Develop test scripts to extract network metrics from devices, protocols, and databases through API queries, WebSocket interfaces, and Android debugging tools (adb).

• Assist in maintaining additional infrastructure such as compute and storage systems, monitoring systems, and test equipment.

• Analyze and compare test results from test campaigns and prepare comprehensive reports in a presentable format.

Recommended Qualifications

• Subject matter expertise in IP Networking/Routing & Switching/Tunneling (TCP/IP, IPv4/v6, BGP, ISIS, OSPF, MPLS, VXLAN, EVPN, etc). Network certifications such as CCNA/CCNP, JNCIA/JNCIS, RHCSA, or equivalent experience are highly preferred.

• Experience with Optical Transport Network technologies. 

• Experience configuring, troubleshooting and deploying routing, switching and tunnelingprotocols (BGP, IS-IS, MPLS, RSVP-TE, VRRP, VXLAN and EVPN).

• Proven ability to analyze complex situations, troubleshoot and root cause system issues, and solve problems efficiently.

• Experience working in data centers, colocation facilities, internet exchanges, or central offices. Working knowledge of physical network infrastructure, including power, cooling, structured cabling, and fiber-optic cabling, is a plus.

• Experience working in a multi-vendor environment with hands-on experience with networking hardware.

• Familiarity with Linux-based systems and experience with scripting and automation (Bash, Python, Perl) is essential.

• Bachelor's degree in Computer Science, Computer Engineering, or a relevant technical field, or equivalent practical experience.

• Work experience in designing, deploying, and operating large-scale networks.

• Experience with revision control systems (e.g., Git) is a plus 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails:

The Network Deployment Engineer II will design, develop, build and test systems and products based on optic, photonic and laser technologies. The position will interact with device, hardware and software design teams to assist in overall development of optical systems. The position will be responsible for specifying, selecting and qualifying active and passive optical components. The role will also assist with developing and benchmarking system performance models, developing and assisting with implementing test procedures and/or evaluating and selecting appropriate test instrumentation.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Deploy, configure, and support a large-scale production and corporate network and server infrastructure in data centers and Point of Presence (POP) sites throughout the assigned region

• Calculate and document equipment power requirements and work with Engineering, Facilities Operations, and/or collocation vendors to meet these requirements

• Participate in project timelines to support network turn-up within expected completion intervals

• Responsible for asset management of networking gear in datacenter and POP sites

• Proactively contribute to documentation, automation and processes as they evolve

• Create network and server rack face elevations, floor plans, wiring diagrams, and detailed port maps for new deployments and documentation

• Create statements of work for vendors at the POP sites

• Prepare cage and rack designs, and understand the overall needs of POP infrastructure

• Document and follow RMA processes and procedures for all relevant vendors

• Follow, improve, and implement data center and POP best practices

• Provide necessary escalations to higher support tier; assist Sales and Customer Support with technical operations, and work with internal departments to ensure customer satisfaction

• Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network

• Use internal tools and scripts to configure, monitor, and repair servers and network equipment

• Detect and diagnose various error/failure conditions across an array of server types

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 3 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Must have an understanding of data center network architecture and common issues related to data center networks

• Knowledgeable in data center practices (i.e. cable routing, calculating power usage and cooling)

• Experience with field-based work in POPs, carrier hotels, or central office environments

• Experience with enterprise and service provider network hardware platforms and architectures, including data center switching platforms

• Must have a sound and in-depth understanding of IP technologies such as MPLS, BGP, RSVP-TE, IS-IS

• Basic understanding of transmission technology and circuit troubleshooting techniques

• Solid understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies

• Proficiency in various operating systems

• Ability to capture and analyze traffic

• Solid understanding of queue management for tasks and incidents, vendor engagement, and escalation and participation in ongoing POPs deployment projects

• Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem solving abilities under pressure

• Excellent communication skills

• Experience in dealing with service providers and colocation facilities around the world

• Ability to work within a global team in a fast-paced and dynamic environment with limited supervision

• Strong attention to detail with excellent time management and organization skills

• 20% to 50% of travel required

Preferred Qualifications: 

• Understanding of various scripting languages is strongly desired

• Certification such as CCNA, JNCIA, RHCT, or equivalent experience

Physical Demand & Work Environment:

• Must have the ability to lift/move 30-40 lbs.

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Director of Global Support & Customer Experience

Work Location: Hyderabad, India - Onsite

Our Director of Global Support & Customer Experience is a dynamic leadership role, directly shaping the success of Astreya’s global service desk program. As the strategic leader of client-dedicated IT support teams, you’ll be at the forefront of delivering world-class service while driving the continuous evolution of processes, technologies, and customer experience. This high-impact, client-facing role offers the opportunity to influence not just day-to-day operations, but also the long-term trajectory of our global support offerings.

You’ll lead diverse, globally distributed teams, leveraging data to make informed decisions that elevate performance and service quality. With a unique blend of visionary leadership, operational excellence, and a customer-first mindset, you’ll cultivate deep client relationships, inspire your teams, and champion innovation. If you thrive in a high-capacity, growth-oriented environment and are passionate about shaping the future of IT support, this role will offer you the platform to make a lasting impact.

Key Responsibilities: 

• Oversee the execution of all user-facing IT support services, ensuring remote teams deliver outstanding service in a client’s managed services environment.

• Collaborate closely with stakeholders to align service capabilities that maximize service value and customer success.

• Lead day-to-day operations, using data and metrics to monitor service health, address root causes of issues, and coach teams for continuous improvement.

• Manage global teams delivering IT support across multiple channels, including walk-up, desk-side, and fully remote (email, phone, chat).

• Serve as a key point of contact for stakeholders, regularly communicating on performance metrics, KPIs, quality improvements, opportunities, and challenges on a weekly, monthly and quarterly cadence.

• Cultivate a collaborative team culture that encourages trust, knowledge-sharing, autonomy and innovation to enhance service delivery and efficiency.

• Drive talent development through effective sourcing, onboarding, training, and performance management to build a high-performing, client-dedicated team.

• Implement, train, and enforce service methodologies and best practices, regularly reviewing outputs for consistency and quality.

• Manage team performance, setting objectives, conducting regular performance reviews, and addressing low performance with coaching, training, and improvement plans.

• Develop and implement retention programs to foster healthy employee engagement, growth and careering pathing.

• Lead professional communications, including announcements, operational changes, and new initiatives, ensuring clarity and alignment with key stakeholders.

Core Service Management:

Responsible for the execution, oversight and optimization of service operations across multiple lines of service, including:

• Capacity planning and workforce management

• Incident Management

• Service Request Fulfillment

• Escalation Management & Root Cause Analysis

• SLA, OLA, and KPI adherence

• Managing reporting & analytics requirements

• Knowledge Management and User-Facing Documentation

• Workflow development and standard operating procedures

• Transition management for new or expanding services

• Continuous Service Improvement (CSI) initiatives

• Service innovation and automation

Required Experience:

• Bachelor’s degree in Information Technology Management, Management Information Systems, or equivalent professional experience in IT, service operations, or related field.

• 5+ years of direct people management experience within Global Service De, leading teams of supervisors and managers, with a proven ability to coach, develop talent, and manage performance.

• 10+ years of total IT experience, with deep knowledge of enterprise IT operations, service desk functions, and customer experience management.

Preferred Qualifications: 

• Character-Focused: Focused on developing high functioning, autonomous teams who are equipped and empowered to make decisions and take a high degree of responsibility for delivering a world class customer experience and service outcomes.

• Data-Driven Problem Solver: Expertise in leveraging operational metrics to not just analyze service performance, but actively drive tangible improvements that elevate both service quality and operational efficiency.

• Inspirational Leadership: Proven ability to lead and motivate globally distributed, cross-functional teams, fostering collaboration and accountability while empowering them to achieve high-impact results through intrinsic and extrinsic motivations.

• Client Relationship Builder: A trusted partner to clients, consistently delivering value through strong relationships and a track record of driving transformative IT support programs that meet and exceed expectations.

• Service Optimization Expert: Deep experience in refining key service areas—such as IT asset management, inventory systems, device logistics, and audio-visual support—resulting in streamlined operations and enhanced service delivery.

• Executive-Level Communicator: Exceptional verbal and written communication skills, with the ability to engage confidently and persuasively at all organizational levels, from technical teams to executive stakeholders.

• Financial Acumen: Strong command of financial management principles, including P&L oversight, ensuring profitability while balancing operational excellence and service delivery

• Self-Starter with Impact: Highly motivated and results-driven, with a relentless sense of urgency and personal accountability, consistently driving initiatives to successful completion.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must be willing to work onsite or remote, with occasional travel engagements (5-10%)

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

The Project & Program Management Senior Manager should be a highly collaborative individual focused on the continual development of existing Astreya Managed Services. The role will administer projects, allocate resources, assist in the update of project plans, follow up on project tasks with resources relating to projects, assist in tracking deliverables, milestones, and analysis of project data.

Scope: 

• Establishes operational objectives and work plans and delegates assignments to subordinates. 

• Reviews objectives of other managers to determine operational success. 

• Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.

Your Roles and Responsibilities:

• Oversees multiple, complex, cross-functional and technical projects.

• Collaborate with Astreya team members, leaders and individual contributors, as well as collaborate with customer business stakeholders.

• Align with the internal Astreya team and customer stakeholders on priorities and service improvement timelines.

• Structure and drive project planning and schedules, define what project success would look like and drive execution to meet milestones and organizational objectives.

• Own all program reporting and metrics delivery. 

• Collaborate with the Astreya and the customer to develop and maintain service reporting dashboards.

• Own the standard Monthly Operational Reporting (MOR) and Quarterly Business Review (QBR) decks and ensure timely updates and completion by the responsible Astreya service owner.

• Manages a large diverse group of employees, often over multiple departments or programs

• Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place

• Work closely with Talent Acquisition Teams to develop pipeline and process for hiring strong candidates and interview where necessary  

• Collaborate with internal teams to gather requirements and drive solutions with all internal and external stakeholders through all stages of assigned projects from the roadmap

• Further, develop and maintain resources through coaching and guidance to understand career projection and build a succession plan for future career growth opportunities.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers. Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.

• Has critical communication and listening skills, then shapes conversations both verbally and written based on each interaction. 

• Ability to multitask and adapt to changing priorities. 

• Capable of managing high pressure and short timelines. 

• Ability to be highly collaborative and proactive. 

• Extremely detail oriented. 

• Able to apply critical thinking when solving problems and can determine when a problem is “done”. 

• Must have an analytical data driven approach to reviewing and solving problems. 

• Experience developing operation level solutions needed to eliminate process or technology related issues.

• Experience managing technical projects

• Program management experience 

Preferred Qualifications: 

• Experience performing SQL queries, using purposely built applications, in addition to standard office suites.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Project & Program Management Senior Manager should be a highly collaborative individual focused on the continual development of existing Astreya Managed Services. The role will administer projects, allocate resources, assist in the update of project plans, follow up on project tasks with resources relating to projects, assist in tracking deliverables, milestones, and analysis of project data.

Scope: 

• Establishes operational objectives and work plans and delegates assignments to subordinates. 

• Reviews objectives of other managers to determine operational success. 

• Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.

Your Roles and Responsibilities:

• Oversees multiple, complex, cross-functional and technical projects.

• Collaborate with Astreya team members, leaders and individual contributors, as well as collaborate with customer business stakeholders.

• Align with the internal Astreya team and customer stakeholders on priorities and service improvement timelines.

• Structure and drive project planning and schedules, define what project success would look like and drive execution to meet milestones and organizational objectives.

• Own all program reporting and metrics delivery. 

• Collaborate with the Astreya and the customer to develop and maintain service reporting dashboards.

• Own the standard Monthly Operational Reporting (MOR) and Quarterly Business Review (QBR) decks and ensure timely updates and completion by the responsible Astreya service owner.

• Manages a large diverse group of employees, often over multiple departments or programs

• Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place

• Work closely with Talent Acquisition Teams to develop pipeline and process for hiring strong candidates and interview where necessary  

• Collaborate with internal teams to gather requirements and drive solutions with all internal and external stakeholders through all stages of assigned projects from the roadmap

• Further, develop and maintain resources through coaching and guidance to understand career projection and build a succession plan for future career growth opportunities.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers. Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.

• Has critical communication and listening skills, then shapes conversations both verbally and written based on each interaction. 

• Ability to multitask and adapt to changing priorities. 

• Capable of managing high pressure and short timelines. 

• Ability to be highly collaborative and proactive. 

• Extremely detail oriented. 

• Able to apply critical thinking when solving problems and can determine when a problem is “done”. 

• Must have an analytical data driven approach to reviewing and solving problems. 

• Experience developing operation level solutions needed to eliminate process or technology related issues.

• Experience managing technical projects

• Program management experience 

Preferred Qualifications: 

• Experience performing SQL queries, using purposely built applications, in addition to standard office suites.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Key Responsibilities:
 Partner (companies which would complement practice/delivery) Management:
o Partner qualification and on boarding / empanelment.
o Partner performance tracking & report.
o Partner coordination – Invoice / Payment / Escalation.
o Internal coordination – Biz operation, Finance, HR, TA, Practice, Delivery
o Partner off boarding (based on the criteria)
o Payment tracking and coordination

Required Skills and Experience:
 Proven experience in Partner management with respect to Practice & Delivery in IT
Services organization.
 Strong expertise in Business operation especially vendor management, finance
operation, and Governance.
 Strong stakeholder management and business development skills.
 Excellent communication, leadership, and problem-solving abilities.
Preferred Qualifications:
 Engineering or Commerce graduate
 Experience in IT Services organization
 Business operation knowledge

Soft Skills:
 Strategic thinking and innovation.
 Strong negotiation and decision-making skills.
 Ability to adapt to dynamic environments and manage multiple priorities effectively.

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What this Job Entails:

Role Description:
Astreya is looking for an experienced Network Engineer with a strong technical background to play a highly visible role in an exciting, industry-leading technology company. The Network Engineer will provide worldwide office network engineering, implementation, support and miscellaneous projects for our customer's network engineering team. You will work with teammates in a dynamic, growing organization. In addition to network infrastructure deployments, you will also support our customer's team that enables scalable, reliable and agile network delivery through the use of workflow automation, process engineering and tooling.
 
Your Main Duties and Responsibilities:

• Provide corporate office network deployment and implementation
• Deploy corporate network solutions in offices and datacenters
• Turn up corporate network hardware in offices and datacenters
• Update all documentation pertaining to office deployments, upgrades and decommissions
• Update all monitoring tools pertaining to office deployments, upgrades and decommissions
• Provide ongoing technical support and problem resolution for office deployments, upgrades, decommissions and general office network problems
• Coordinate with the infrastructure team in all aspects of network equipment installation, power, cooling and cabling
• Coordinate with relevant teams in all aspects related to equipment installation, service testing and problem resolution
• Attend weekly project manager meetings and provide update
• Provide weekly progress updates to the project manager and the team lead
• Improve documentation and implementation process
• Support various teams in developing network standards
• Support various teams in developing network projects close out procedures
• Provide feedback and participate in the development of the automation tools

Required/Desired Skills
 

• 3+ year’s experience in Network Engineering and Deployments for large-scale networks in a corporate environment
• Hands on experience on Juniper routers/switches/firewall, Cisco L2/L3 switches and Aruba/Arista wireless. '
• Good understanding of programming (Ruby, Python, Bash, etc) or automation systems like Ansible, Tail -F, Chef, Puppet.
• Good understanding of ipv4/ipv6 protocols, ARP handling, ACLs and QoS.
• Experience with Layer 2 protocols (HSRP, ARP, STP ,VLAN,Trunks and port-channels)
• Experience with routing protocols (TCP/IP, BGP, OSPF, EIGRP)
• Experience with WAN Technology (MPLS, VPN, SDWAN)
• Experience with Pala Alto firewalls (rule creation, log monitoring, device installation, device configuration).
• Experience with 802.11a/b/g/n/ac Wi-Fi standards and related components
• Basic systems and Linux skills are preferred
• Excellent organizational, interpersonal, time management, written and oral communication skills.
• Excellent analytical, problem solving skills and strong attention to detail.
• Ability to diagnose basic technical problems and find the root cause
• Work flexibility up to 50% out of hours/weekend pending on customer needs

Preferred Qualifications: 

• Understanding of various scripting languages is strongly desired
• Certification such as CCNA, JNCIA, RHCT, or equivalent experience

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What this Job Entails: 

The HR Business Analyst II will provide solutions that help attain business outcomes. The HR Business Analyst will be responsible for helping the team's operational support strategy by working directly with HR leadership, service owners, and employees across our organization to catalogue and assess people services, document support designs, prioritize, and implement processes to support the people applications they manage. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Participate in identifying business process gaps and help scale current client systems to close them. 

• Help conduct quantitative/ qualitative data analysis using various tools and functions to help establish short and long-range objectives; offer strategies and actions to achieve them.

• Assist with analysis of complex business problems that can be solved through change management or system automation. 

• Analyze information and evaluate results to choose the best solution to solve problems.

• Utilize relevant information and individual judgment to determine, interpret, and explain human resources policies, procedures, laws, standards, or regulations, while maintaining compliance.

• Provide guidance and expert advice to management or other groups on technical, systems, or HR process related issues, while explaining what information means and how to be used.

• Prepare and maintain employment records related to events, such as hiring, termination, leaves, transfers, leaves, transfers, or promotions, using HR management software.

• Track, analyze and address employee relations issues, such as harassment allegations, work complaints, or other employee concerns.

• Support team with management of information and applicable supporting documents and dashboards. 

• Generate charts and reports as required to demonstrate metric and KPI trends on a monthly or quarterly basis. 

• Work with stakeholders, including 3rd party representatives, to assist with troubleshooting and resolve HR  business problems. 

• Work with client stakeholders to improve, automate and align business data with current client processes. 

• Curate and maintain related support documentation (Self help articles, training material, support flows, other documentation).

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience. 

• Build productive internal and external working relationships.

• Exercise critical thinking and sound judgment by applying logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches.

• Excellent documentation, writing, organization, and verbal communication skills. 

• Familiarity with cloud-based data access and sharing software, i.e., Google Drive, Enterprise Resource Planning software, i.e., Workday, Office Suite software, i.e., Google docs, sheets, Microsoft suite, etc. 

• Able to combine pieces of information to form general rules or conclusions, including finding a relationship among seemingly unrelated events.

• Able to apply general rules to specific problems to produce outcomes that make sense.

• Able to research, read, interpret, and create technical reports and documentation. 

• Excellent organization skills and ability to adapt to a rapidly changing work environment. 

Preferred Qualifications: 

• Working knowledge of various Department of Labor, federal, state, and Astreya policies, procedures, and regulations. 

• Ability to create metrics in various systems. 

• Education in statistics and methods of program and process evaluation. 

• Understanding of project management. 

Physical Demand & Work Environment

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing.

• Must have the ability to move from place to place within an office environment.

• Must be able to use a computer and computer software.

• Must have the ability to communicate effectively. 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.

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What this Job Entails:

Role Description:
Astreya is looking for an experienced Network Engineer with a strong technical background to play a highly visible role in an exciting, industry-leading technology company. The Network Engineer will provide worldwide office network engineering, implementation, support and miscellaneous projects for our customer's network engineering team. You will work with teammates in a dynamic, growing organization. In addition to network infrastructure deployments, you will also support our customer's team that enables scalable, reliable and agile network delivery through the use of workflow automation, process engineering and tooling.
 
Your Main Duties and Responsibilities:

• Provide corporate office network deployment and implementation
• Deploy corporate network solutions in offices and datacenters
• Turn up corporate network hardware in offices and datacenters
• Update all documentation pertaining to office deployments, upgrades and decommissions
• Update all monitoring tools pertaining to office deployments, upgrades and decommissions
• Provide ongoing technical support and problem resolution for office deployments, upgrades, decommissions and general office network problems
• Coordinate with the infrastructure team in all aspects of network equipment installation, power, cooling and cabling
• Coordinate with relevant teams in all aspects related to equipment installation, service testing and problem resolution
• Attend weekly project manager meetings and provide update
• Provide weekly progress updates to the project manager and the team lead
• Improve documentation and implementation process
• Support various teams in developing network standards
• Support various teams in developing network projects close out procedures
• Provide feedback and participate in the development of the automation tools

Required/Desired Skills
 

• 3+ year’s experience in Network Engineering and Deployments for large-scale networks in a corporate environment
• Hands on experience on Juniper routers/switches/firewall, Cisco L2/L3 switches and Aruba/Arista wireless. '
• Good understanding of programming (Ruby, Python, Bash, etc) or automation systems like Ansible, Tail -F, Chef, Puppet.
• Good understanding of ipv4/ipv6 protocols, ARP handling, ACLs and QoS.
• Experience with Layer 2 protocols (HSRP, ARP, STP ,VLAN,Trunks and port-channels)
• Experience with routing protocols (TCP/IP, BGP, OSPF, EIGRP)
• Experience with WAN Technology (MPLS, VPN, SDWAN)
• Experience with Pala Alto firewalls (rule creation, log monitoring, device installation, device configuration).
• Experience with 802.11a/b/g/n/ac Wi-Fi standards and related components
• Basic systems and Linux skills are preferred
• Excellent organizational, interpersonal, time management, written and oral communication skills.
• Excellent analytical, problem solving skills and strong attention to detail.
• Ability to diagnose basic technical problems and find the root cause
• Work flexibility up to 50% out of hours/weekend pending on customer needs

Preferred Qualifications: 

• Understanding of various scripting languages is strongly desired
• Certification such as CCNA, JNCIA, RHCT, or equivalent experience

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Roles and Responsibilities
May independently lead or supports more experienced team members on small to large-scale or complex initiatives or requests, as well as strategically important short-term engagements that deliver business outcomes. On a project basis, plans and participates in the gathering and analyzing information that supports defining project scope, business requirements, financial justification, process definition, training, testing and other organizational change management activity, as well as the creation of related communications and documentation to support project delivery. Performs routine to highly complex analysis and research in support of business goals and strategies. Directs, defines and implements modifications to solve problems. Assists in day-to-day project support.  Maintains strong partnerships with internal and external partners.

Participate in, and lead where the necessary, the planning and implementation of new projects, products, programs and initiatives to achieve short and long term business objectives and strategic outcomes.
Support delivery of portfolio and project management processes including but not limited to ideation, work intake, prioritization, initiation, planning, execution, reporting and monitoring, and closure to ensure projects and/or portfolio run effectively and smoothly.
Support education of stakeholders on portfolio and project management to ensure accountability and adherence to the processes.
Support portfolio and project planning processes, including communication of value, risk management, capacity planning, performance, optimization, and governance.  

Support portfolio and project teams and stakeholders providing end-to-end support to business change activities from initiation through execution, roll out and benefits realization. Leverage multiple tools and techniques to ensure all action items, risks, decisions, and issues are identified, captured and escalated appropriately.  Ensure follow-up on all critical items and drive accountability through documentation of deliverables and owners to ensure continued progress against plan. 
Support the creation of templates, roadmaps, change management plans, timelines, and continuous status reporting, governance frameworks and other artifacts to support and participate in discussions and workshops intended to define priorities, objectives, success measures, customer experiences, and outcomes.
Develop routine communications on priorities and projects used across various levels in the organization with high attention to detail and quality.
Assist with maintaining and monitoring project plans, project schedules, work hours and expenditures.
Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.
Collaborates with various regional teams responsible for project resources and ticket resolution.
Analyze information, determine feasibility of solutions and make recommendations to support Project Managers.
Participate in, and document, meeting discussions and summarize takeaways to drive accountability and transparency.
Develop and build on knowledge of Astreya people, business processes and workflows, products, and technologies.
Develop, track and report on outcomes and key measures of success for assignment / projects
Learn new tools and techniques to develop knowledge and experience with these.
Question status quo by consistently pushing for innovation and improved solutions.
Build relationships with key stakeholders to support effective delivery of outcomes.  

Bachelor’s degree (B.S/B.A.) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
Minimum of one year proven project management experience (project role may vary)
Strong interpersonal skills necessary for business partner relationships within and outside the organization.
Relevant ITSM industry experience
Proven leadership skills
Excellent problem-solving and critical thinking skills
Demonstrates good judgment in selecting methods and techniques for obtaining solutions
Excellent communication skills (verbal, written)
Ability to work on multiple projects and assignments concurrently
Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
Experience creating spreadsheets, presentation material, and project/process documentation
Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

Business applications knowledge including MS Office Word, Excel, Powerpoint or Google -Suite Doc, Sheets, Slides

Experience with project and work management software including Atlassian toolset (Jira, Confluence, etc)
Bachelor's degree preferred
ITSM industry experience
Six Sigma, Lean, Process Improvement-related education, Change Management education or related experience, Portfolio Management experience

Individual Contributor

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What this Job Entails: 

The Learning Solutions Developer III will be part of a leading-edge learning strategy team responsible for the creation of blended-learning solutions and transformational strategies that align with the strategic objectives of Astreya Programs and their top key clients. The role will focus on content development, storyboarding, blended learning design, and enhancing a diverse array of learning solutions for the purpose of improving the performance of employees within functional groups of Astreya. The focus of this work is designing and developing learning and practicing experiences in support of multiple positions for all functions across the organization. This role creates engaging learning activities and interactive course content that attracts, develops and retains valued employees. Through consultative relationships with key stakeholders, this role will assess and develop learning content requirements and conduct needs assessments. This role has primary accountability of determining the proper blend of instructor-led, hands-on, and eLearning training to be used in a given solution that supports the overall Learning strategy within the organization.

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Develops a consultative relationship with key stakeholders and subject-matter-experts to assess and develop learning content requirements.

• Partners with Program Management and subject matter experts to identify new learning needs, map them to the appropriate competencies, obtain source information and validate courseware content.

• Coordinate with internal partners to develop assessments to measure learning impact.

• Coordinate implementation of the newly developed curriculum with internal customers.

• Participate in creation of engaging learning activities and compelling course content that enhances retention and transfer of performance.

• Apply tested instructional design theories, practices, and methods.

• Determine the proper blend of instructor-led, hands-on, and eLearning training to be used in a given solution.

• Design and develop innovative learning methodologies such as case studies, engaging stories, motivating scenarios and gamification to reflect the content, audience, and business needs.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Strong attention to detail, creative solutions, and analytical skills required 

• Strong interpersonal and teamwork skills

• Ability to work within a collaborative environment

• Willingness to take initiative, without waiting for direction

• Excellent Microsoft PowerPoint design, Excel and Word skills

• Ability to pay attention to metrics, detail, and quality of output 

• Results oriented and deadline driven

• Excellent English language skills 

• Familiarity with voiceover technology

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Key Responsibilities

• EHS Compliance:

  • Develop, implement, and maintain EHS policies, procedures, and practices to ensure compliance with local and regional regulations.

  • Conduct regular audits and risk assessments to identify potential EHS issues and implement corrective actions.

  • Provide guidance and training to employees on EHS policies and safe workplace practices.

  • Monitor and report on environmental and occupational health performance metrics.

  • Coordinate Regional Health & Safety committee

• Regulatory Coordination:

  • Stay up-to-date with APAC regional EHS regulations and standards.

  • Liaise with regulatory agencies, as needed, to ensure compliance and resolve potential issues.

  • Ensure compliance obligations are fulfilled

• Incident Management:

  • Investigate workplace incidents, document findings, and recommend preventive measures.

  • Support emergency preparedness and response initiatives across APAC sites.

• Cross-functional Compliance Support:

  • Assist in other compliance initiatives, such as business ethics, data protection, and corporate governance.

  • Collaborate with the global Corporate Risk & Compliance team on various projects and tasks as required.

Qualifications

• Bachelor’s degree in Environmental Science, Occupational Health and Safety, Compliance, or related fields.

• Minimum 3-5 years of experience in EHS compliance, preferably in a regional or multinational organization.

• Strong knowledge of APAC EHS regulations and industry best practices.

• Experience conducting audits and risk assessments.

• Excellent communication and training facilitation skills.

• Strong analytical and problem-solving abilities.

• Certification in EHS or compliance management (e.g., ISO 14001, ISO 45001) is a plus.

• Safety Officer 4 preferred

Competencies

• Detail-oriented with strong organizational skills.

• Proactive and self-motivated, capable of working independently and as part of a team.

• Effective in managing multiple priorities in a fast-paced environment.

• Strong interpersonal skills and cultural awareness to engage with diverse teams across APAC.

Working Conditions

• Hybrid work environment with occasional travel across the APAC region, as needed.

• Flexible to address EHS and compliance matters across different time zones.

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What this Job Entails: 

The Service Delivery Manager is a client facing role and requires that you establish and satisfactorily manage client and employee expectations. The role requires leadership, strong ability to multitask, prioritize, communicate, and direct a very diverse set of teams. The responsibilities range from interviewing, hiring, and managing personnel to perform day to day tasks, ensuring that work is performed as expected, with regular client communication on progress. The successful candidate will have the ability to manage and evolve existing services across multiple disciplines, assisting sales teams with the growth strategy. 

Scope: 

• Directs subordinates to complete tasks using established guidelines, procedures and policies.

• Monitors daily operations of a unit or sub-unit. Requires full knowledge of the area of functional responsibility.

Your Roles and Responsibilities:

• Provide leadership and mentorship for their team

• Implement, monitor and provide timely reports to customers on service delivery metrics 

• Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team 

• Drive internal and client meetings covering delivery performance, service improvements, quality, and processes 

• Be accountable for the quality of service and performance; ensure future demand from growth and projects are understood and factored into capacity plans for all associated teams 

• Work closely with Business Development and Client Partner teams to support growth, including help with services content for Statements of Work, and development/transition to stronger managed services capabilities 

• Works with the SMEs and stakeholders to define the roadmap for any given product and translate this into user stories or RFPs depending on the build decision 

• Work closely with Talent Acquisition to develop pipeline and process for hiring strong candidates and interview where necessary 

• Maintain retention program and incentives for field employee satisfaction 

• Manage projects or delivering the IT components of major projects to time, cost, quality and benefits realisation requirements

• Assimilate, understand and manage problem solving and opportunities recognition in the context of IT Infrastructure and/or application change solution concept, solutioning, design and deployment in a major software services/hardware environment

• Takes ownership for the resolution of highly complex issues and risks that have been escalated

• Leads the collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the team

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. 

• Must be able to lead a cooperative effort among members of a project team.

• A track record of successfully delivering a range of complex, high profile IT projects.

• Proven track record of implementing and leading improvements in project lifecycle.

• Able to identify projects at risk and take appropriate action to recover, often working across divisional boundaries.

• Passionate about the IT industry and how new technology can improve business outcomes.

• Strong technical knowledge of enterprise IT, including but not limited to help desk, networking, ticket and incident management, AV/VC, and asset management. 

• Strong analytical, organizational, communication and presentation skills. 

• Highly adaptable with the ability to effectively manage multiple concurrent work streams. 

• Strong business acumen and the ability to provide operational, technical and financial oversight. 

• Proven leadership skills with the ability to motivate, lead, develop, direct and position people to work effectively in a team environment. 

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Role – Senior Integration Architect

Location – Atlanta, USA

Job Summary

We are seeking an experienced Integration Architect/Sr Developer with a minimum of 12 to 18 years of expertise in designing and implementing complex integration solutions utilizing Integration suites such as Mulesoft/Azure Services/SAP CPI/Boomi. The ideal candidate should possess a deep understanding of Integration tech stacks, message brokers and architecture, with a strong emphasis on cloud-based integration platform hosting. This resource will be responsible for designing, developing, and maintaining Integrations platforms and interfaces that enable seamless data exchange between various systems and applications, with a primary focus on cloud-based hosting.

Key Responsibilities:

Develop and implement integration strategies and architectures that align with the organization's business objectives and digital transformation initiatives. Collaborate with cross-functional teams to understand business requirements and define integration solutions that meet those requirements. Evaluate and recommend appropriate integration technologies and platforms, with a strong emphasis on cloud-native infra-platforms and cloud services (e.g., GCP, AWS, Azure). Design, architect and develop complex integration solutions, considering scalability, security, and performance. Develop POCs using integration platform to add new capabilities to the Astreya’s integration practice. Create detailed integration architecture and design documents, including data flow diagrams, sequence diagrams, and technical specifications. Lead and guide development teams in the implementation of integration solutions, ensuring best practices and standards are followed. Troubleshoot and resolve integration issues, identifying and implementing corrective actions as needed. Stay up-to-date with the latest integration trends, best practices, and emerging technologies, especially in the cloud integration space. Try, test, and evaluate new integration platforms and tools with developing POCs. Create documentation for Architecture patterns, best practices and explore new ways of doing cloud-native integrations in AWS, Azure and GCP. Collaborate with the infrastructure and security teams to ensure integration solutions are secure and compliant with data protection regulations. Provide technical leadership and mentorship to junior integration team members. Work with Astreya US leadership team to drive new business opportunities and grow the Integration practice.

Qualifications/Skills:

Bachelor's or Master’s degree in computer science, Information Technology, or a related field. Proven experience as an Integration Architect/Lead Developer with a minimum of 12 to 18 years in designing, developing, and implementing integration solutions using integration platforms including Mulesoft. Deep knowledge of integration patterns, API management, message queuing, and other integration technologies. Experience with at least 2 to 4 integration platforms among Mulesoft, Boomi, Celigo, Cleo, Workato, Azure Services, SAP CPI/CPO, and Jitterbit including MuleSoft as must have. Strong expertise in cloud-based integration platforms and services, such as AWS Lambda, Azure Logic Apps, Google Cloud Pub/Sub, and cloud-based ETL tools. Well versed in implementing CI-CD frameworks for Integration platforms utilizing Git/GitLab and DevOps technologies such as Jenkins or AWS CodePipeline. Strong expertise in message broker platforms such as Solace, Kafka, NATS.io, JMS for implementing Pub/Sub or Asynchronous patterns for integration interfaces. Must have knowledge of Cloud databases and object storages such as DynamoDB, RDS, EBS, EFS, S3 along with container technologies like Kubernetes or EKS. Experience with Cloud infra-platform automation technologies such as CloudFormation, Terraform, Chef, Puppet will be a plus. Experience in implementing High Availability (HA) and Disaster Recovery (DR) solutions for Integration Platforms utilizing technologies like Mirrormaker will be a plus. Proficiency in programming languages such as Java, Python, Groovy, JavaScript. Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex integration issues. Excellent communication and interpersonal skills, with the ability to work effectively in cross-functional teams. Relevant certifications in cloud platforms and integration technologies are a plus. Experience with agile development methodologies is desirable.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Server Operation Engineer is expected to facilitate operational support to and on behalf of the assigned team. The assigned team supports and maintains a variety of large and global scale systems for building management and physical security operations. The skill set required is industry typical 'systems administration', including working knowledge of various networking systems. Work is ticket based, and the team would be expected to procedurally work through tickets (submitted via a template) to resolution. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Responsible for planning the server onto racks, arranging the server mounting
• Install the operating systems for new mounted servers
• Responsible for reinstalling the server operation systems, solving the abnormalities.
• Responsible for the daily server maintenance, troubleshooting, repair and follow-up break-fix of the server and other hardware
• Maintain data on internal systems including asset management, ticketing, rack related data
• Work with remote vendors or other teams to solve hardware batch failures and problems side
• On call on duty, responsible for dealing with the problems raised by the business owner
• Collect and check online assets status or issues
• Erase drives or other configurations for retiring or relocating servers.
• Provide retrofitting or test feedback for tools/systems/platforms.
• Submit and track the part RMA or media destruction process
• Server network troubleshooting
• Server lifecycle management
• Other server operation related work
• Tidy and escalate problems to senior SOE

Additional

Job description(Junior)

• Responsible for planning the server onto racks, arranging the server mounting
• Install the operating systems for new mounted servers
• Responsible for reinstalling the server operation systems, solving the abnormalities.
• Responsible for the daily server maintenance, troubleshooting, repair and follow-up break-fix of the server and other hardware
• Maintain data on internal systems including asset management, ticketing, rack related data
• Work with remote vendors or other teams to solve hardware batch failures and problems
• Oncall on duty, responsible for dealing with the problems raised by the business owner side
• Collect and check online assets status or issues
• Erase drives or other configurations for retiring or relocating servers.
• Provide retrofitting or test feedback for tools/systems/platforms.
• Submit and track the part RMA or media destruction process
• Server network troubleshooting
• Server lifecycle management
• Other server operation related work
• Tidy and escalate problems to senior SOE

Required Qualifications/Skills:

• Bachelor's Degree or Diploma in Computer science, Electrical engineering or any other relevant experience
• Strong sense of responsibility, full of enthusiasm for work
• Strong ability to work under pressure; Strong learning ability, broad technical interest;
• Good communication skills in English, good team work spirit; Has ability to work independently
• Knowledge of the interdependencies of server functions and technologies
• Can understand and run simple Shell/Bash scripts solving skills
• Familiar with Linux system, able to locate hardware faults; Strong analytical and problem troubleshooting
• Basic network knowledge concepts - MAC, Subnet, TCP/IP;
• Ability to perform general
• Knowledge of out-of-band/lights-out server communication methods, such as IPMI

Preferred Qualifications: 

• Automation and scripting experience 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The Fleet Support Technician I will support teams on location and work towards precise execution of projects and equipment in a timely manner. The role will help arrange maintenance, ensure devices are on the latest build, and make sure vehicles are available for use for our engineers.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with hardware imaging, distribution, demo set-up and end-user technical support.

• Perform installations, repairs and preventative maintenance on consumer/retail electronics hardware on automobiles.

• Perform shipping, receiving and inventory management activities for hardware devices including but not limited to unpacking, validating, processing and receiving hardware into inventory.

• Receive and prep incoming vehicles into inventory.

• Maintain inventory records and data.

• Execute weekly inventory cycle counts of hardware and automobiles.

• Pick up and drop off vehicles for scheduled maintenance.

• Provide engineers support on vehicle availability.

• Attendance at off-site events may be required.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• Understanding of inventory 

• Comfortable in an IT inventory environment and interested in new technologies

• Excellent communicator in both written and verbal English

• Able to work in a team, but with minimal supervision

• Ability to excel in a fast paced work environment.

• Ability to learn new things and adapt to a changing environment quickly

• Organized and able to identify the steps to be taken to achieve objectives

• Clean driving record required

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must be able to lift up to 35 pounds occasionally

• Must be able to maintain a high level of physicality for prolonged periods and working primarily standing

• Must have the ability to perform office-related tasks 

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails:

The AV Technician II will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician II will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. The position involves a high degree of exposure, working sometimes with executives and directors, to provide the services listed above and requires a flexible approach to working schedules including early start and late finish and occasional weekend support. Traveling to various client offices on occasion is required. 

Event Support

• Hands-on delivery of events either on-site or remotely via / Zoom / Vimeo / Google Meet 

• Work with teams and stakeholders using ticketing or booking system system to coordinate events

• Provide full event production support either on your own for smaller events or as part of a team for larger events

• Manage the day-to-day housekeeping and maintenance of event spaces

• Work with clients/stakeholders who might not be technically minded in pre-production to explain the capabilities of the space and go over best practice to ensure the event is a success

• Provide feedback on possible enhancements and improvements to the space

• Manage client expectations on production issues

• Liaise across different levels within the immediate team, the client’s organization, and third-party vendors

• Escalate any operational issues to the appropriate level of support and make suggestions for improvements

• Produce event related and other types of reports as requested by the manager

• Serves as the primary contact for event coordination requiring AV beyond the general meeting setup

• Run AV events for corporate communications to employees, including pre-event practice runs with speakers, testing of audio, video equipment, etc

• Consults with internal stakeholders to understand requirements for meetings in rental spaces that do not have advanced AV setup. 

• Serve as key contact for third party AV vendors at venue locations. 

• Manage high profile, global events

• Ensure all equipment is operational prior to events, has been tested, and escalates when there are logistical issues that could impact the event

• Basic Video encoding and editing skills

• May operate event production equipment including but not limited to audio mixer, lighting desk, video switcher and PTZ cameras and operation. Please note that this is not a prime function of this role. 

Video / Audio Conferencing

• Video/Audio conference setup support 

• Ensure all equipment is operational in advance of meeting and handover to host to be able to operate the call

• Manages equipment and software upgrades

• Commissioning and testing of all new and relocated video conference systems

• Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify, working with external vendors when necessary.

AV Meeting Room Support

• Ensure all multimedia/presentation rooms are maintained in good working order

• AV equipment set-up and support

• Presentation/multimedia meeting room support, including duration support

• Assist with support for multimedia broadcasting

• Quick response to emergency/ad-hoc requests

Faults & Room Checks

• Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure

• Ensure that all faults are reported in the correct way and in a timely manner

• Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly

• Providing support, including on-the-spot diagnosis and rectification of faults and problems as and when they occur, escalating using established procedures

• Carry out all power down/up when required, usually involving out-of-hours overtime commitments

General Duties

• Maintaining the cleanliness and presentability of all AV rooms, stores and equipment

• Mentor other members of the team, including freelancers

• Assist with the training of all technical team members

• Advise clients on best practice

• Provide regular feedback and service improvements recommendations

• Focus on service/operational issues for review

Experience & Skills Required

• Flexible approach to working schedules to include out of hours (early or late) and weekends

• Must have experience in managing events and webinars remotely via Zoom 

• Working unsupervised

• Encoding of video and audio content.

• Media and web content integration (packaging). Knowledge of Windows Media, Apple Quicktime, .mp4 and Flash encoding formats.

• Operating various types of equipment such as Crestron systems, Qsys core, Dten, Logitech products, Neat products projectors, wireless microphones, PTZ camera, etc. 

• Read and understand AV schematics

• Data gathering, reporting, metrics and administrative skills

• Liaising with clients and event planners on a daily basis - white glove customer service approach

• Event support experience

• Excellent customer service skills and experience

• Excellent communication skills

• AV / VC Systems experience in a Corporate environment 

• Ability to read building schematics and installation diagrams in order to troubleshoot

• Understanding of TCP/IP networking

• Understanding of different audio and video protocols and codecs required

• Ability to draft and present technical reports in English

• Providing feedback for service improvements

• 3 years minimum experience in a similar role

• Experience video editing in Adobe Premiere Pro

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Ability to think and work independently
• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment
• Excellent written and oral communication skills and strong customer service skills
• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings
• Ability to work day, evening or weekend shifts and travel to support a distant event if required
• Must have valid driver’s license and safe driving record

Preferred Qualifications: 

• Various certifications 

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time

• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

• Must have ability to climb ladder, scaffolding or transported by lifts

• Must have the ability to drive/operate a vehicle in a safe manner

• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

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What this Job Entails: 

The Transition & Transformation, Senior Manager role is responsible for planning, and leading mobilization efforts for Astreya Partners customers globally. This includes managing the people, process, and technology related activities required to set up and begin new operations but more importantly to transition operations through continuous improvements initiatives for new and current managed services engagements. 

Scope: 

• Establishes operational objectives and work plans and delegates assignments to subordinates. 

• Reviews objectives of other managers to determine operational success. 

• Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.

Your Roles and Responsibilities:

• Responsible for leading large, complex programs across multiple work streams, which may include transitioning multiple operational processes to multiple geographies, and be accountable for the success, effectiveness, and on time delivery of all the applicable project deliverables across all work streams. 

• Manage a team of mobilization and delivery resources during the mobilization effort, and contributes to internal operational services and mobilization initiatives to improve overall capabilities 

• Responsible for estimating, planning, and managing mobilization financials 

• Manage overall internal/external client relationships during various stages of the transition/mobilization effort 

• Provide support in the sales process through the development of transition approach, estimates, timelines, resource requirements, and information describing the value of mobilization

• Manages activities of two or more sections or departments. 

• Exercises supervision in terms of costs, methods, and staffing. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers. Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.

• Demonstrated experience in mobilization, transition and/or transformation services 

• Ability to build relationships across all levels within the Astreya organization 

• Excellent communication skills 

• Excellent interpersonal skills in communicating with staff at all levels of seniority both internally and customer facing, with the ability to form strong working relationships

• Ability to work accurately and proactively, with an eye to detail and to prioritise a complex and varied workload

• Ability to work as part of a team, with a flexible approach to work and willingness to learn

• Confident, proactive, hardworking and flexible 

• Exceptional customer facing skills 

• Must be self-motivated 

• Strong analytical/problem solving skills

• Proficiency in Google docs and/or Microsoft Office products including Outlook, Access, Word, and Excel

• Experience with various service management systems

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers