What this Job Entails:

The Audio Visual Support Technician’s prime function is to provide Event, AV and VC technical support and be a main point of contact for all events requiring AV & Event support. The position involves a high degree of exposure, working with C-Level executives and directors to provide the services listed above and requires a flexible approach to working schedules including early start and late finish and occasional weekend support. 

Event Support

• Hands-on delivery of events either on-site or remotely via Microsoft Teams and Zoom
• Operate event production equipment including but not limited to audio desk, lighting desk, vision mixer and PTZ cameras and operation
• Work with teams and stakeholders using ticketing or booking system to coordinate events
• Provide full event production support either on your own for smaller events or as part of a team for larger events
• Manage the day-to-day housekeeping and maintenance of event spaces
• Work with clients/stakeholders who might not be technically minded in pre-production to explain the capabilities of the space and go over best practice to ensure the event is a success
• Provide feedback on possible enhancements and improvements to the space
• Manage client expectations on production issues
• Escalate any operational issues to the appropriate level of support and make suggestions for improvements
• Produce event related and other types of reports as requested by the manager
• Serves as a primary contact for event coordination requiring AV beyond the general meeting setup
• Run AV events for corporate communications to employees, including pre-event practice runs with speakers, testing of audio, video equipment, etc.
• Consults with internal stakeholders to understand requirements for meetings in rental spaces that do not have advanced AV setup. 
• Manage high profile, global events
• Ensure all equipment is operational prior to events, has been tested, and escalates when there are logistical issues that could impact the event
• Basic Video encoding and editing skills

Video / Audio Conferencing

• Video/Audio conference setup support 
• Ensure all equipment is operational in advance of meeting and handover to host to be able to operate the call
• Manages equipment and software upgrades
• Commissioning and testing of all new and relocated video conference systems
• Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify, working with external vendors when necessary.

Project Based Work

• Provides support for project-based work at different client sites
• Listens to and meets client’s needs
• Serves as expert in solutioning and providing best advice to client

AV Meeting Room Support

• Ensure all multimedia/presentation rooms are maintained in good working order
• AV equipment set-up and support
• Presentation/multimedia meeting room support, including duration support
• Assist with support for multimedia broadcasting
• Quick response to emergency/ad-hoc requests

Faults & Room Checks

• Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure
• Ensure that all faults are reported in the correct way and in a timely manner
• Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly
• Providing support, including on-the-spot diagnosis and rectification of faults and problems as and when they occur, escalating using established procedures
• Carry out all power down/up when required, usually involving out-of-hours overtime commitments

General Duties

• Maintaining the cleanliness and presentability of all AV rooms, stores and equipment
• Assist with the training of all technical team members
• Advise clients on best practice
• Provide regular feedback and service improvements recommendations
• Focus on service/operational issues for review

Experience & Skills Required

• Flexible approach to working schedules to include out of hours (early or late) and weekends
• Must have experience in managing events remotely via Zoom / Microsoft Teams 
• Occasional work related travel to other client locations
• Working unsupervised
• Encoding of video and audio content.
• Media and web content integration (packaging). Knowledge of Windows Media, Apple QuickTime, .mp4 and Flash encoding formats.
• Operating various types of equipment such as camera controllers, audio mixing desks and lighting consoles
• Read and understand AV schematics
• Data gathering, reporting, metrics and administrative skills
• Liaising with clients and event planners on a daily basis - white glove customer service approach
• Event support experience
• Excellent customer service skills and experience
• Excellent communication skills
• AV / VC Systems experience in a Corporate environment ( Microsoft Teams, Zoom, Google Meet, Cisco, Blue Jeans, Pexip, etc.)
• Ability to read building schematics and installation diagrams in order to troubleshoot
• Understanding of TCP/IP networking
• Understanding of different audio and video protocols and codecs required
• Ability to draft and present technical reports in English
• Providing feedback for service improvements
• 3 years minimum experience in a similar role

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Field Services Technician- II Job Description (Lead)

Overview:

The Field Service Technician plays a pivotal role in enabling a seamless user experience. Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment. Field Service Technicians are the backbone of front-line user support, ensuring that conference rooms are well-maintained and behind-the-scenes user setups are flawlessly executed. Beyond their technical duties, Field Service Technicians focus on fostering strong relationships with users, understanding their needs, and ensuring their satisfaction. They will support Astreya's ever-expanding customer base and ensure a consistently high-quality user support experience. The successful candidate will be familiar with industry best practices and willing to go above and beyond for our clients.

Scope:

• Provide end-to-end onsite and remote user support, ensuring high-quality solutions and user experiences. 

• Oversee service delivery across a set of client sites, buildings, or specific customer areas (SCAs), monitoring key performance indicators (KPIs) like Service Level Agreements (SLAs) and quality metrics. 

• Diagnose hardware issues, support AV equipment, and collaborate across teams to ensure smooth operations and customer satisfaction.

• At single-person sites, where there is not a team of technicians and the Field Services Technician is the sole resource, the technician is automatically designated as an L1 Field Services Technician- II.

Primary Responsibilities:

• User Support: Provide end-to-end onsite and remote user support for service requests. Utilize logic and reasoning to identify alternative solutions, conclusions, or approaches to problems, delivering the best possible solutions for a high-quality user experience. Act as a primary point of contact for clients, ensuring timely and accurate resolution of their issues.

• Inventory: Deploy and recover assets and accessories. Assist in workstation dressing.

• Hardware Support & Management: Diagnose and resolve hardware issues. Support product lifecycle management activities.

• Room & Audio Equipment Support: Support a complex and fast-paced environment focused on video conference rooms, ensuring audio and visual quality and troubleshooting any issues or requests. Participate in installing AV equipment and displays.

• Ticket Management: Ensure assigned support request tickets are prioritized and completed in a timely manner. Handle tasks related to order tracking, hardware deployment, and user setup, typically tracked through ticketing systems. Utilize the defined ITSM System to properly manage work related to service activities.

• Issues Escalation: Effectively document and escalate issues that cannot be resolved within the Service Level Agreements (SLAs). Proactively communicate with your supervisor when encountering errors in documented support procedures. Adhere to incident management, problem management, change management, and knowledge management best practices.

• Service Delivery Oversight & Performance Monitoring: Oversee service delivery across designated client sites/buildings/SCAs. Monitor key performance indicators (KPIs) including SLAs for services under local service management (LSM) and quality measurement metrics.

• Team Leadership & Development: Assign tasks and set goals for team members. Monitor technician performance and provide constructive feedback. Provide technical expertise and guidance to team members. Coach and mentor team members to improve their skills and overall performance. 

• Collaboration: Participate in cross-team/site collaboration to share service knowledge, isolate potential problems, and ensure the consistent delivery of defined service activities. Collaborate within the broader IT customer experience team and extended IT organization to ensure the highest level of customer support.

• Customer Experience: Ensure a positive user experience and customer satisfaction through smooth operations and effective work management. Enable the success of your peers and teammates.

• Other duties as assigned.

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 1 to 2 years of related experience and/or training in IT Services; or an equivalent combination of education and experience.

• Strong knowledge of policies and procedures related to requested support activities.

• Capable of understanding customer needs and providing a high level of interaction, ensuring customer satisfaction.

• Proactive in mastering all aspects of service delivery processes, communication, and the quality of your work.

• Facilitate and promote a team culture that encourages ownership of team goals, trust, respect, and strong cross-collaboration throughout the service program.

• Provide general IT support within a high-volume and fast-paced technology environment.

• Possess the ability to assist with a variety of basic technical issues, including but not limited to applications, hardware, and mobile technologies.

• Strong working knowledge of Microsoft Windows 11, Mac OS X, Linux Fundamentals, Hardware Level troubleshooting, Hardware Installation, and Upgrades.

• Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.).

• Knowledge of hardware (desktop/laptop) deployment methods using image deployment tools.

• Ability to quickly diagnose, organize, and prioritize competing deadlines and properly set service expectations with clients.

• Time Management: Must possess strong time management skills to prioritize tasks effectively, meet deadlines, and deliver exceptional customer support.

• Ability to manage multiple priorities and meet deadlines.

Preferred Qualifications:

• Active listening and detail-oriented to perform and document your work effectively.

• Enjoy working with collaborative individuals and understand you are in a customer-facing support role.

• Strive to deliver a high-quality user support experience.

• Excellent written and verbal communication skills are second to none.

• Self-motivated and the ability to execute tasks and handle time-sensitive situations.

• Commitment to excellence.

Other Requirements:

• This role requires weights of 50lbs/22kg to be regularly lifted.

• Strong communication skills, written and verbal English required.

• This is an office-based role; it requires the successful candidate to be on site during working hours.

Health & Safety Requirements:

Must conduct work activities in accordance with all applicable Environmental, Health & Safety regulations and rules. Additionally, will follow all Astreya's Health & Safety Program, Code of Conduct, and client Health & Safety rules at all times.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Overview:
The Field Service Technician plays an important role in enabling a seamless user experience.Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment. Field Service Technicians are the backbone of front-line user support, ensuring that conference rooms are well-maintained and behind-the-scenes user setups are flawlessly executed. Beyond their technical duties, Field Service Technicians focus on fostering strong relationships with users, understanding their needs, and ensuring their satisfaction.They will support Astreya's ever-expanding customer base and ensure a consistently high-quality user support experience. The successful candidate will be familiar with industry best practices and willing to go above and beyond for our clients.
 

Scope:
● Provide end-to-end onsite and remote user support, ensuring high-quality solutions and user experiences.
● Manage inventory, assets, and e-recycling, utilizing data management software for accuracy and workflow efficiency.
● Diagnose hardware issues, support AV equipment, and collaborate across teams to ensure smooth operations and customer satisfaction.
 

Primary Responsibilities:
● User Support: Provide end-to-end onsite and remote user support on service requests raised by clients. Use logic and reasoning to identify alternative solutions, conclusions, or approaches to solving problems and delivering the best possible solutions resulting in a high quality user experience.
● Inventory & Asset Management: Handle inventory and asset management and e-recycling. UtilizeInventory Data management software to maintain inventory accuracy and workflow. Deploy and recover assets and accessories. Assist in Workstation dressing and other asset management racks and locations.
● Hardware Support & Management: Diagnose and resolve hardware issues. Support product lifecycle management activities, tracking and managing inventory, e-recycling of hardware.
● Room & Audio Equipment Support: Support a complex and fast paced environment focused on video conference rooms and ensure audio and visual quality, troubleshooting any issues and requests that may arise. Participate in installing AV equipment and displays.
● Ticket Management: Ensure assigned request tickets for support are prioritized and completed in a timely manner. Handle tasks related to order tracking, hardware deployment, and user setup, which may be tracked through ticketing systems. Use the defined ITSM System to properly
manage your work related to defined service activities.
● Issues Escalation: Effectively document and escalate issues which cannot be resolved within the Service Level Agreements (SLAs). Proactively communicate to your supervisor when you encounter errors in documented support procedures. Adhere to incident management, problem management, change management, and knowledge management best practices.
● Collaboration: Participate in cross team/site collaboration used to share service knowledge,isolate potential problems and ensure the consistent delivery of defined service activities.Collaborate within the broader IT customer experience team, as well as extended IT organization to ensure the highest level of customer support and experience.
● Customer Experience: Ensure positive user experience and customer satisfaction through smooth working operations and effective work management. Enable the success of your peers and teammates.
● Complete other duties as assigned.

Required Qualifications/Skills:
● High school diploma or general education degree (GED) and 1 to 2 years’ related experience and/or training in IT Services; or equivalent combination of education and experience.
● Strong knowledge in policies and procedures related to requested support activities.
● Capable of understanding customer needs and providing a high level of interaction, ensuring customer satisfaction.
● Proactive in mastering all aspects of service delivery processes, communication, and the quality of your work.
● Facilitate and promote a team culture which encourages ownership of team goals, trust, respect, and strong cross collaboration throughout the service program.
● Provide general IT support within a high volume and fast-paced technology environment.
● Possess the ability to assist with a variety of basic technical issues, including but not limited to applications, hardware, mobile technologies.
● Strong working knowledge of Microsoft Windows 11, Mac OS X, Linux Fundamentals, HardwareLevel troubleshooting, Hardware Installation, Upgrades.
● Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.)
● Knowledge of hardware (desktop/laptop) deployment methods using image deployment tools.
● Ability to quickly diagnose, organize, and prioritize competing deadlines and properly set service expectations with clients.
● Time Management: Must possess strong time management skills to prioritize tasks effectively, meet deadlines, and deliver exceptional customer support
 

Preferred Qualifications:
● Active listening and detail oriented to perform and document your work
● Enjoy working with collaborative individuals and understand that you are in a customer-facing support role.
● Strive to deliver a high quality user support experience.
● Excellent written and verbal communications are second to none.
● Self-motivated and the ability to execute tasks and handle time sensitive situations
● Commitment to excellence
 

Other Requirements:
● This role requires weights of 50lbs/22kg to be regularly lifted
● Strong Communication Skills, Written and Verbal English required.
● This is an office based role, it requires the successful candidate to be on site during working hours.

Health & Safety Requirements:
● Must conduct work activities in accordance with all applicable Environmental, Health & Safetyregulations and rules. Additionally, will follow all Astreya’s Health & Safety Program, Code ofConduct, and client Health & Safety rules at all times.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Scope:
● Provide end-to-end onsite and remote user support, ensuring high-quality solutions and user
experiences.
● Manage inventory, assets, and e-recycling, utilizing data management software for accuracy
and workflow efficiency.
● Diagnose hardware issues, support AV equipment, and collaborate across teams to ensure
smooth operations and customer satisfaction.
Primary Responsibilities:

● User Support: Provide end-to-end onsite and remote user support on service requests raised
by clients. Use logic and reasoning to identify alternative solutions, conclusions, or
approaches to solving problems and deliver the best possible solutions resulting in a high
quality user experience.
● Inventory & Asset Management: Handle inventory and asset management and e-recycling.
Utilize Inventory Data management software to maintain inventory accuracy and workflow.
Deploy and recover assets and accessories.
● Hardware Support & Management: Diagnose and resolve hardware issues. Support product
lifecycle management activities, tracking and managing inventory, e-recycling of hardware.
● Room & Audio Equipment Support: Support a complex and fast paced environment focused
on video conference rooms and ensure audio and visual quality, troubleshooting any issues
and requests that may arise. Participate in installing AV equipment and displays.
● Ticket Management: Ensure assigned request tickets for support are prioritized and
completed in a timely manner. Handle tasks related to order tracking, hardware deployment,
and user setup, which may be tracked through ticketing systems. Use the defined ITSM
System to properly manage your work related to defined service activities.
● Issues Escalation: Effectively document and escalate issues which cannot be resolved within
the Service Level Agreements (SLAs). Proactively communicate to your supervisor when you
encounter errors in documented support procedures. Adhere to incident management,
problem management, change management, and knowledge management best practices.

● Collaboration: Participate in cross team/site collaboration used to share service knowledge,
isolate potential problems and ensure the consistent delivery of defined service
activities.Collaborate within the broader IT customer experience team, as well as extended IT
organization to ensure the highest level of customer support and experience.
● Customer Experience: Ensure positive user experience and customer satisfaction through
smooth working operations and effective work management. Enable the success of your
peers and teammates.
● Complete other duties as assigned.
Required Qualifications/Skills:
● High school diploma or general education degree (GED) and 1 to 2 years’ related experience
and/or training in IT Services; or equivalent combination of education and experience.
● Strong knowledge in policies and procedures related to requested support activities.
● Capable of understanding customer needs and providing a high level of interaction, ensuring
customer satisfaction.
● Proactive in mastering all aspects of service delivery processes, communication, and the
quality of your work.
● Facilitate and promote a team culture which encourages ownership of team goals, trust,
respect, and strong cross collaboration throughout the service program.
● Provide general IT support within a high volume and fast-paced technology environment.
● Possess the ability to assist with a variety of basic technical issues, including but not limited
to applications, hardware, mobile technologies.
● Strong working knowledge of Microsoft Windows 11, Mac OS X, Linux Fundamentals,
Hardware Level troubleshooting, Hardware Installation, Upgrades.
● Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.)
● Knowledge of hardware (desktop/laptop) deployment methods using image deployment
tools.
● Ability to quickly diagnose, organize, and prioritize competing deadlines and properly set
service expectations with clients.
● Time Management: Must possess strong time management skills to prioritize tasks
effectively, meet deadlines, and deliver exceptional customer support
Preferred Qualifications:
● Active listening and detail oriented to perform and document your work
● Enjoy working with collaborative individuals and understand that you are in a customer-facing
support role.
● Strive to deliver a high quality user support experience.
● Excellent written and verbal communications are second to none.
● Self-motivated and the ability to execute tasks and handle time sensitive situations
● Commitment to excellence
Other Requirements:
● This role requires weights of 50lbs/22kg to be regularly lifted
● Strong Communication Skills, Written and Verbal English required.
● This is an office based role, it requires the successful candidate to be on site during working
hours.

Health & Safety Requirements:
● Must conduct work activities in accordance with all applicable Environmental, Health & Safety
regulations and rules. Additionally, will follow all Astreya’s Health & Safety Program, Code of
Conduct, and client Health & Safety rules at all times.

View Job On WorkDay

This role is a temporary maternity cover.

What this Job Entails: 

The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Maintains and monitors project plans, project schedules, work hours and expenditures.

• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular reports as required.

• Assists with identifying trends or recurring problems and escalates to management for resolution.

• Assists with locating and defining new process improvement opportunities.

• Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Experience working with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Previous experience with ticketing systems and/or project management system

• Understanding of or previous experience in a technology driven environment

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

View Job On WorkDay

What this Job Entails: 

The Inventory Analyst will play an integral role in ensuring that our services continue to run and scale along with our customers’ needs. Along with significant execution responsibilities, the Analyst will also participate in process sustainability and improvement initiatives, thus playing a key role in Fulfillment Optimizations evolution.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Generate Oracle Supply Planning Forecast report to review weekly inventory and consumption run rate and propose for replenishment purchase to meet target inventory holding.
• Analyse inventory data to identify trends, forecast future needs, and make informed decisions.
• Perform weekly inventory check to ensure inventory accuracy and highlight abnormalities for reconciliations with Logistics Ops Team.
• Place weekly replenishment order (PR/PO), coordinate with suppliers on delivery lead time and follow up to ensure timely delivery of goods.
• Track and manage purchase orders, ensure timely and accurate receiving, correct invoicing by suppliers.
• Maintain inventory reports and provide analysis to Team Lead.
• Manage relationships with suppliers and review monthly price master and highlight to Team Lead on any abnormal price surge.
• Address and resolve any issues related to Purchase Orders delivery, product quality, discrepancies on delivered/invoiced quantity.
• Identify opportunities for process improvements and efficiency gains within the inventory management function.
• Implement and monitor new procedures and technologies to enhance inventory control.
• Ensure inventory purchase and sourcing activities are compliance with company policies, procedures, and regulatory requirements
• Other reporting requirements and responsibilities assign by Team Lead to support overall team activities.

Required Qualifications/Skills:

• Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related field.
• 3-years’ experience in inventory management or a similar role.
• Experience in supplier management, purchasing and sourcing.
• Strong analytical and problem-solving skills.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office Excel and Google Sheet.
• Must be detail-oriented and able to handle sensitive information with discretion.

•  

Preferred Qualifications: 

•  Experience with Oracle is a plus but not mandatory. ​

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails:

The AV Technician IV will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician IV will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. 

Scope: 

• Works on complex assignments requiring a high degree of initiative

• Requires minimal oversight and is proactive. May act as a team leader.

Your Roles and Responsibilities:

• Lead installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.

• Perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.

• Ensure that SLAs and daily deliverables are met including ticket updates

• Upload Crestron control programs to control processors and work with remote program team on control system certification.

• Manage inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.

• Follow all policies, standards or safety guidelines required by client

• Lead problem solving and troubleshooting of any issue that may arise during an installation.

• Perform equipment setups, breakdowns and troubleshoot issues during events.

• Perform all necessary pre-event checks as required.

• Liaise with cross-functional teams and internal users before and during events.

• Interface with end users and vendors to address requests and requirements.

• Identify and solve issues that impact client conference rooms.

• Mentor others on the team. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 8+ years’ related experience and/or training; or equivalent combination of education and experience

• Manages multiple tasks and deadlines

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Ability to think and work independently

• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment

• Excellent written and oral communication skills and strong customer service skills

• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings

• Ability to work day, evening or weekend shifts and travel to support a distant event if required

• Must have valid driver’s license and safe driving record

Preferred Qualifications: 

• Various certifications 

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time

• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

• Must have ability to climb ladder, scaffolding or transported by lifts

• Must have the ability to drive/operate a vehicle in a safe manner

• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

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What this Job Entails: 

The Field Engineer IV will work closely with potential customers on a technical level to secure design-ins and support existing customers with their applications. The Field Engineer must have a solid technological base for effectively understanding the technical specifications involved in application engineering, as they provide technical support, give technical presentations, and design and modify the application systems. Along with this, they must also have good interpersonal skills, strong oral and written communication skills, and good organizational skills for effectively communicating the technical specifications to the customers.

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Capture and understand customers’ technical and product requirement on battery functioning and how is it used in the terminal and host devices and ensure smooth and adequate transfer to client internal team

• Lead the technical, technological, and functional aspects of proposals to customers 

• Troubleshoot system applications on customer's request, resolving other engineering issues regarding systems application

• Build mutual trust with customers’ technical staff

• Prepare relevant records, data, and documents for product presentations, conduct training sessions for demonstrating new products and services, and support the sales team in organizing the presentation and training of product demonstration

• Oversee technical training of consumer specific application of various engineering products in developing stage

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Good understanding of effective network design methodologies

• Knowledge of how to troubleshoot and assess live networks

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Project Coordinator I will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Assist with maintaining and monitoring project plans, project schedules, work hours and expenditures.

• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular reports as required.

• Assists with identifying trends or recurring problems and escalates to management for resolution.

• Assists with locating and defining new process improvement opportunities.

• Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Familiarity with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Preferred Qualifications: 

• Understanding or previous experience with ticketing systems and/or project management system​
• Understanding of or previous experience in a technology driven environment

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services.

Scope: 

Follows established procedures on routine work

Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with inventory and asset management, conference room preventative maintenance, and e-recycling

• Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction

• Help to ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Contribute to large scale global projects as needed

  • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• Excellent written and verbal communications skills

• Ability to work in a large team with minimal supervision

• Capable of providing an outstanding user experience

• Basic Inventory or IT knowledge

• Ability to excel in a fast paced work environment

• Ability to make sound decisions when faced with competing priorities

  • Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity

Physical Demand & Work Environment:

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

  • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Responsibilities

• Design, implement, and deploy end-to-end lab testbeds based on provided requirements.

• Provide qualified network engineering support for installation and decommissioning of racks and network equipment.

• Verify and troubleshoot connectivity and health of network devices.

• Build, maintain, and reconfigure network equipment to meet the specific needs of the customer teams.

• Develop test automation scripts, troubleshoot network protocols, testbeds, and execute test campaigns.

• Configure network equipment for various testbed elements such as mobile devices, switches, routers, wireless/cellular equipment, servers, including ports, firewalls, VXLAN, EVPN and ACLs.

• Configure Linux-based systems (servers, compute, databases) that are part of the testbeds, and ensure proper network interconnectivity with enterprise systems, production systems, and internet access. 

• Develop test scripts to extract network metrics from devices, protocols, and databases through API queries, WebSocket interfaces, and Android debugging tools (adb).

• Assist in maintaining additional infrastructure such as compute and storage systems, monitoring systems, and test equipment.

• Analyze and compare test results from test campaigns and prepare comprehensive reports in a presentable format.

Recommended Qualifications

• Subject matter expertise in IP Networking/Routing & Switching/Tunneling (TCP/IP, IPv4/v6, BGP, ISIS, OSPF, MPLS, VXLAN, EVPN, etc). Network certifications such as CCNA/CCNP, JNCIA/JNCIS, RHCSA, or equivalent experience are highly preferred.

• Experience with Optical Transport Network technologies. 

• Experience configuring, troubleshooting and deploying routing, switching and tunnelingprotocols (BGP, IS-IS, MPLS, RSVP-TE, VRRP, VXLAN and EVPN).

• Proven ability to analyze complex situations, troubleshoot and root cause system issues, and solve problems efficiently.

• Experience working in data centers, colocation facilities, internet exchanges, or central offices. Working knowledge of physical network infrastructure, including power, cooling, structured cabling, and fiber-optic cabling, is a plus.

• Experience working in a multi-vendor environment with hands-on experience with networking hardware.

• Familiarity with Linux-based systems and experience with scripting and automation (Bash, Python, Perl) is essential.

• Bachelor's degree in Computer Science, Computer Engineering, or a relevant technical field, or equivalent practical experience.

• Work experience in designing, deploying, and operating large-scale networks.

• Experience with revision control systems (e.g., Git) is a plus

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What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

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Network Operations Engineer II - Client Onsite

Work Location: Denver, CO

Working Hours:

• Schedule TBD, Likely 4x10 - weekends might be required

• Hours Expected to be 8:00am - 6:00pm

Our Tier 2 NOC Engineer is responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed IP and Optical network. This role requires expertise in network infrastructure, troubleshooting, and operational support.

The Tier 2 Engineer will be responsible for complex cases and driving them to resolution. This position also contributes to process improvements, automation, and monitoring system enhancements to optimize network operations.

Key Responsibilities

Network Operations & Troubleshooting

• Operate and troubleshoot a globally based Optical network.

• Perform fault isolation and resolution on  Layer 0 and 1 network issues.

• Take ownership of network triggered tickets and work with Field Resources to ensure the issues are cleared.

• Manage and escalate critical events, communicating clearly and concisely with stakeholders.

• Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling.

• Detect and diagnose various error/failure conditions across an array of network device types.

• Provide hands-on support for network incidents, collaborating with peers and other cross-functional teams.

Incident Response & Escalation Support

• Serve as the escalation point-of-contact during business hours, handling troubleshooting  and process issues.

• Coordinate with Field Resources to resolve issues that impact network infrastructure.

• Own incident response processes, including escalations to higher-level support teams when necessary.

• Rapidly respond to major network incidents, supporting SEV initiation and resolution processes.

Network Monitoring & Optimization

• Monitor the BBO network infrastructure ticket queues, ensuring timely and accurate ticket handling..

• Track and document incident resolution steps, maintaining accurate logs in ticketing systems.

Automation & Continuous Improvement

• Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements.

• Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs.

• Support network optimization efforts, participating in scaling initiatives.

Process & Asset Management

• Document and optimize operational processes and procedures, ensuring alignment with best practices.

• Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements.

• Ensure accurate inventory and documentation in collaboration with audit and asset management teams.

• Monitor tickets for adherence to SLAs, ensuring prompt issue resolution.

Required Qualifications & Skills

Technical Skills

• Expertise in Optical networking.

• Strong experience troubleshooting Layer 0 and 1 network issues in a large-scale production environment.

• Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).

• Advanced knowledge of troubleshooting transport/transmission networks and transceivers.

• Experience capturing and analyzing network traffic for troubleshooting.

• Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent).

Soft Skills & Work Ethic

• Strong analytical skills, problem-solving mindset, and ability to work autonomously.

• Excellent communication and documentation skills for incident tracking and resolution.

• Proven ability to work in a fast-paced, mission-critical environment.

• Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues.

Experience & Education

• Bachelor’s degree in Computer Science, Networking, or a related field (or equivalent experience).

• 3+ years of network operations experience, with a focus on IP and Optical networks.

• Certifications preferred:

  • OC-A or OC-P (Infinera Optical Communications Associate/Professional)

  • CCNP (Cisco Certified Network Professional)

  • JNCIP (Juniper Networks Certified Internet Professional)

What can Astreya offer you?

• Working with some of the biggest firms in the world as part of the Astreya delivery network

• Employment in the fast-growing IT space providing you with brilliant career options for years to come

• Introduction to the new ways of working and awesome technologies

• Career paths to help you establish where you want to go

• A company-wide mentoring program to advise you along the way

• Online training courses through CBT-nuggets to upskill you

• Performance management system to provide you with meaningful, actionable feedback

• Dedicated management to provide you with a point of leadership and care

• Internal promotion focus.  We love to build people from within.

• Numerous on-the-job perks

• Peer Recognition

• Market competitive rates and benefits

Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Maintains and monitors project plans, project schedules, work hours and expenditures.

• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular reports as required.

• Assists with identifying trends or recurring problems and escalates to management for resolution.

• Assists with locating and defining new process improvement opportunities.

• Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Experience working with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Previous experience with ticketing systems and/or project management system

• Understanding of or previous experience in a technology driven environment

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Contracts Administrator II will ensure all contracts are executed both on the vendor and client side in a timely and accurate manner. The hire will also perform key quality reviews to reduce risk working in conjunction with other teams.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Contract compliance quality checks

• Contract information data entry and quality assurance checks

• Contract support services for the client's legal team

• Process contracts according to client policies

• Participate in preparation of service termination processing via amendments

• Maintain an internal database with pertinent information, including legal documents

• Assist in preparation and revision of contracts that involve the purchase of sale of goods and services

• Handle the acquisition, distribution, and store of equipment and supplies

• Dispose of unclaimed property

• Participate in proposal planning and administration of contracts

• Prepare contract briefs and revisions summarizing contractual requirements and budgets

• Track authorizations and correspondence, maintaining detailed and organized files

• Prepare contract change notices, monitor contractor performance, including the reporting and status of contractor and owner deliverables

• Maintain an audit file for each contract which will include original contract, all correspondence, changes/deviations, amendments, clarifications, payment schedules

• Perform closing activities as needed

• Track payments and deadlines

• Analyze and mitigate risk

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Fluent in English language

• High level of attention to detail

• Ability to interpret complex information

• Aptitude for technology and interest in learning/understanding systems & interpreting data

• Accustomed to data input at high level of accuracy

• Ability to manage high volumes and meeting deadlines

• Highly organized with ability to manage multiple projects/tasks at a time

• Customer aware/centric

• Excel knowledge (including pivot tables and v-lookups)

• Ability to work well in a team environment

• Independently motivated

• Experience in how databases capture information

• Proven ability to work accurately with large data sets

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The Project & Program Management III role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Manages multiple, complex, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Drive the project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Responsible for internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Primary project point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Evaluate post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Experience working with project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• In-depth experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Proven ability to collaborate with stakeholders and communicate project updates to client executives.

• Familiarity with various project management methodologies 

Preferred Qualifications: 

• Various certifications

• Change management knowledge 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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ABOUT THE ROLE - We are currently seeking an IT Support Specialist for one of Astreya’s key clients. This position is an in-office role supporting the Toronto office and remote support. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures. This is an amazing opportunity to work with the latest technology, grow, and have a big impact on the success of the product and the company.

ABOUT THE TEAM - The team consists of IT Support, IT AV, IT Logistics, and IT Executive Support. Together we ensure that the Support experience is at the highest level. From the work the Support team does to provide a great user experience through user facing support, to the work IT Logistics does to get computers to the right place at the right time, as well as maintaining an accurate count of inventory to keep up with the growing user base.

ABOUT THE JOB

● Provide IT Support to employees via in-office and remote support through our ticketing system

● Be a point of contact for Support, working with our AV team, IT Engineering team, and Workplace team.

● Assist with onboarding new hires, including hardware deployment, equipment setup, and administering our SaaS app portfolio through our SSO tool

● Coordinating with our IT Logistics team to maintain in-office inventory accuracy.

● Provide support for our main software platforms, Gmail, Slack, Okta, and Zoom

● Troubleshoot and Support macOS, ChromeOS, and Windows

● Become familiar with all aspects of our IT environment to help support, maintain, and scale it

● Assist in keeping our knowledge base and documentation up-to-date

Minimum Qualifications

● You have at least 2 years of experience with helpdesk support and customer service

● You are familiar with macOS, Windows, and ChromeOS operating systems

● You are inclined to Google things you don’t know before asking someone

● You love technology and delivering great customer service

Preferred Qualifications

● You have 2-3 years of experience with helpdesk support and customer service

● You have a strong understanding of macOS, Windows, and ChromeOS operating systems

● You have a good understanding of AV systems (including Zoom and Hangouts)

● You have a friendly personality and love to teach others

● You are great at communicating with all types of people and personalities

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The Project & Program Management I role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role oversees work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Applies company policies and procedures to resolve routine issues

• Works on problems of limited scope

• Receives detailed instructions

Key Responsibilities

• Project Setup and Management

• Create and maintain EPLS GSD projects following established naming conventions and templates.

• Ensure proper task generation, alignment, and categorization within the GSD system.

• Coordinate with engineering and program management teams to confirm device availability and test readiness.

• Monitor hardware roadmap to ensure ongoing alignment and/or changes based on guidance from IE PMs.

• Project Triage and Status Monitoring

• Set up and maintain the GSD Summary View for all projects, verifying intake information and assigning owners appropriately.

• Monitor project statuses, ensuring timely updates (minimum bi-weekly) and accurate reflection of progress.

• Manage the Test Ready Check (TRC) process, confirming devices are ready before validation begins.

• Validation Oversight

• Collaborate with EPLS Engineers to ensure validations are accurately reflected in GSD.

• Track and report on validation metrics such as pass rates and task completion percentages. Initially may be manual with intent to utilize automation by EOY.

• Monitor EPLS Metrics dashboard to ensure that data quality is high and GSD is maintained.

• Work with EPLS engineers to manage backlog tasks and remediation processes for failed validations.

• Communication and Reporting

• On-demand as completed workplace post to notify stakeholders and partners of specific project completions, including providing links to relevant GSD projects, backlogs, and documentation.

• Monthly workplace post to summarize above completions, in-flight validations, andany risks identified by IE PM and/or EPLS Engineers.

• Maintain clear and consistent communication within the EPLS team and with upstream stakeholders regarding ongoing and/or completed validations.

• Process Improvement and Documentation

• Maintain and update the EPLS GSD Guidebook and related documentation.

• Implement best practices for project and task management within the GSD system.

• Support training and onboarding of new team members on GSD processes.

• Note: Escalations related to any of the above will be owned by IE PM (FTE).

Qualifications

• Strong project management skills with experience in technical program management.

• Excellent written and verbal communication and coordination abilities.

• Ability to track and adhere to multiple ongoing projects and timelines.

• Detail-oriented with a focus on process adherence and quality.

• Ability to work collaboratively with cross-functional teams to help drive execution.

• Experience with task management systems and scripting tools is a plus.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Role Overview

We are seeking a hands-on Omnissa (Workspace ONE) expert for one of our clients to execute a detailed remediation and enhancement plan for a large-scale, multi-environment device management program. The environment includes:

• 6,000+ Android (Zebra) and iOS devices in retail stores—with strict OS version constraints for legacy app compatibility
• Warehouse devices (Android tablets/scanners, Windows PCs)
• Corporate endpoints (Windows, iOS, limited Mac)

Key Responsibilities

• Implement and optimize Omnissa policies and configurations for Android, iOS, and Windows devices in retail, warehouse, and corporate settings, as mapped in a comprehensive requirements matrix.
• Enforce OS version controls (e.g., Android 10/11 max for stores) and ensure compliance with business-critical app compatibility limitations.
• Design and deploy configuration profiles, compliance policies, and application management—including silent installs, role/location-based scoping, and layered policies for device groups.
• Enable and support zero-touch onboarding, Apple Business Manager, Android Enterprise, and OEMConfig for Zebra devices, with an emphasis on future migration to fully managed modes.
• Integrate with JIRA for ticketing, Microsoft Entra ID (hybrid/on-prem), and endpoint security tools (Tanium, SentinelOne, Arctic Wolf) as required.
• Automate reporting, compliance, and drift repair; ensure robust audit trails and support for remote assist/screen sharing, especially for troubleshooting Zebra and iOS devices.
• Support scripting, certificate management, and Wi-Fi/VPN profile deployment; address bandwidth-sensitive deployment scenarios in low-bandwidth retail environments.
• Document and transfer operational knowledge to managed services teams; serve as escalation for advanced troubleshooting and platform limitations.

Required Experience

• Candidates must demonstrate specific experience with Omnissa in retail/warehouse settings and direct involvement in large-scale device onboarding, policy design, and troubleshooting under strict OS and application constraints.
• Deep, hands-on Omnissa/Workspace ONE experience in retail and warehouse environments with large Android (Zebra), iOS, and Windows fleets.
• Proven ability to implement and remediate complex MDM requirements, including OS version enforcement, device compliance, remote assist, and automation.
• Familiarity with JIRA, Entra ID, endpoint security integrations, and managing device onboarding in bandwidth-constrained environments.
• Strong documentation, stakeholder communication, and operational handoff skills.

Preferred

• Experience with scripting, certificate-based authentication, and remote troubleshooting of Zebra/Android/iOS devices.
• Prior work in retail, warehouse, or distributed enterprise environments.

Location: Remote, with occasional travel as needed.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Summary roles & responsibilities:

Program Planning: Develop and manage program plans, budgets, and resource allocation to ensure successful project delivery.

Project Execution: Oversee the execution of multiple projects, ensuring compliance with regulatory requirements and client satisfaction.

-Team Management:  Lead cross-functional teams, including engineering, marketing, and software development, to achieve project goals.

Risk Management: Identify, assess, and mitigate risks throughout the project lifecycle.

Stakeholder Communication: Develop communication plans and ensure stakeholders are informed and aligned with project progress.

Budgeting and Cost Control: Manage project financials, including budgeting, forecasting, and cost control.

Quality Assurance: Ensure projects meet quality standards and are delivered on time, within budget, and to the required quality standards.

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What this Job Entails: 

The Data Center Engineer III will be heavily involved in the design of the datacenter collocations, infrastructure hardware, and provide technical consultations. The incumbent will build/create all drawings for datacenter POP’s and develop/write Scopes of Work (SOW) for new POP builds. The Data Center Engineer will create detailed installation MOP’s (Method of Procedure) for multiple types of optical transport and switching equipment, overheads (fiber raceway, ladder, basket) and power AC/DC. The incumbent will also communicate with all departments and provide tech support for Network Engineers.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Deploying, configure, and support a large-scale production and corporate network and server infrastructure in data centers and Point of Presence (POP) sites.

• Calculate and document equipment power requirements and work with Engineering, Facilities Operations, and/or collocation vendors to meet these requirements.

• Manage project timelines to support network turn-up within expected completion intervals.

• Responsible for asset management of networking gear in datacenter and POP sites.

• Contribute to documentation, automation and processes as they evolve.

• Create network and server rack face elevations, floor plans, wiring diagrams, and detailed port maps for new deployments and documentation.

• Create statements of work for vendors at the POP sites.

• Create cage and rack designs and understand the overall needs of POP infrastructure.

• Document and follow RMA processes and procedures for all relevant vendors.

• Assist in following, improving, and implementing data center and POP best practices.

• Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Understanding of Data center practices (i.e. cable routing, calculating power usage and cooling).

• Familiarity with creating As-Built drawings for Datacenter POPs and creating the 3rd module on DC-CAD

• Knowledge of how to build/create SOW’s for new POP builds

• Understanding of field-based work in POPs, carrier hotels, or Central Office environments.

• Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies.

• Excellent communication skills, should be able to work with carriers/vendors

• Understanding of importance of dealing with service providers and colocation facilities

• Ability to work within a global team in a fast-paced and dynamic environment with limited supervision

• Strong attention to detail with excellent time management and organization skills

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this job entails

We are seeking a Senior Hardware Design Engineer to drive end-to-end system development for one of our client's next-generation portable electronic systems. In this role, you'll play a key part in a variety of design decisions, from defining System-on-Chip (SoC) pinouts and optimizing packaging to ensuring cost-effective manufacturing. You'll use your hands-on experience with system integration challenges to collaborate with cross-functional teams and lead our system bring-up efforts. Your expertise in system debugging and your familiarity with lab equipment will be critical to your success.

Required Qualifications:

• Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
• 5+ years of experience in hardware design and development, with a focus on consumer electronics.
• Proven track record of delivering successful platform reference designs.
• Experience with schematic capture and PCB design using tools like Cadence.
• Strong understanding of system power delivery, stackups, and RLC component selection.
• Hands-on experience with chipset bring-up, system validation, and troubleshooting in a laboratory environment.
• Aptitude for failure analysis (FA) and debugging system-level issues.

Travel Requirement:

• A maximum of two trips to Asia may be required over a one year period.

Preferred Qualifications:

• Master's degree in Electrical Engineering or a related field.
• 7+ years of experience in a related role.
• Experience leading socket-based Platform PCB design.
• Expertise in establishing Board-level Power Delivery Network (PDN) and Signal Integrity (SI) specifications.
• Experience with battery-powered, wireless, or embedded hardware.
• Knowledge of various buses and signals, including I2C, SPI, UART, MIPI, I2S, and USB.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this job entails

We're looking for an experienced Senior Engineering Program Specialist to join one of our client's SSG team and play a critical role in bringing their innovative products and platforms to life. This is a hands-on role where you will be instrumental in two key areas: supporting new platform and product builds and managing data collection activities for Edge ML development.

You will be responsible for a wide range of tasks, from managing hardware builds and tracking materials to leading cross-functional meetings and ensuring efficient data collection for our projects. The ideal candidate is highly organized, detail-oriented, and a strong communicator who can keep multiple complex projects on track.

Responsibilities:

• Acquire and track materials required for product development.

• Support prototype and reference hardware development builds by coordinating with internal and external teams.

• Lead weekly build readiness meetings with Contract Manufacturing, Engineering, and Materials Procurement teams to ensure alignment and address potential roadblocks.

• Track prototype and reference board allocation and manage all board tracking activities.

• Support build matrices and configurations and ensure accuracy and consistency.

• Create and structure Bills of Materials (BOMs) and communicate new part numbers to internal teams and our Contract Manufacturer.

• Write Engineering Change Orders (ECOs) and manage all BOM changes communicated to the Contract Manufacturer.

• Support board shipment arrangements across different geographical locations (geos).

• Create detailed project plans for Edge ML data collections, including scheduling, resourcing, budget, and logistics.

• Work with cross-functional teams to plan, coordinate, and execute data collections.

• Work with key stakeholders to understand data collection requirements and set up a delivery plan considering resources and timelines.

• Lead various data collections with different technologies, from the design phase through to delivery.

• Collaborate with data collection specialists, PMs, and engineers to ensure the delivery of high-quality data.

• Communicate regularly with management on project status, risks, and change control.

• Track and drive goal achievement and issue resolution for all assigned projects.

• Generate various reports to measure Key Performance Indicators (KPIs) and share them with the team and stakeholders.

• Assist with vendor relationship management, including processing purchase orders and reconciling invoices.

• Build a thorough understanding of data labeling conventions and develop clear documentation for partners.

• Collate data for metrics dashboards and other business reports.

Travel Requirement:

• A maximum of two trips to Asia may be required over a one year period.

Required Qualifications:

• Experience: 5+ years of experience in program management, project management, or a similar role, with a strong focus on hardware development or consumer electronics.

• Technical Skills: Proven ability to manage a product's lifecycle from early development through to manufacturing and delivery. Hands-on experience with Bills of Materials (BOMs), change management processes (ECOs), and vendor management is a must.

• Organizational Skills: Exceptional organizational skills and attention to detail, with the ability to manage multiple complex projects simultaneously in a fast-paced environment.

• Communication: Excellent written and verbal communication skills. Must be able to effectively lead cross-functional meetings and communicate project status, risks, and plans to diverse stakeholders, including engineering, procurement, and management teams.

• Problem-Solving: Strong analytical and problem-solving abilities to identify and address project issues proactively.

Preferred Qualifications:

• Industry Experience: Prior experience in the machine learning (ML) or data collection space, particularly with projects involving large-scale data sets.

• Software Proficiency: Familiarity with project management software (e.g., Jira, Asana) and enterprise resource planning (ERP) systems.

• Education: A Bachelor's degree in a related technical field (e.g., Engineering, Computer Science) or equivalent practical experience.

• Certifications: A project management certification (e.g., PMP, Agile) is a plus.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Network Operations Engineer II - Client Onsite

Work Location: Denver, CO

Working Hours:

• Schedule TBD, Likely 4x10 - weekends might be required

• Hours Expected to be 8:00am - 6:00pm

Our Tier 2 NOC Engineer is responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed IP and Optical network. This role requires expertise in network infrastructure, troubleshooting, and operational support.

The Tier 2 Engineer will be responsible for complex cases and driving them to resolution. This position also contributes to process improvements, automation, and monitoring system enhancements to optimize network operations.

Key Responsibilities

Network Operations & Troubleshooting

• Operate and troubleshoot a globally based IP and Optical network.

• Perform fault isolation and resolution on  Layer 0 and 1 network issues.

• Take ownership of deployment triggered tickets and work with Field Resources to ensure the issues are cleared.

• Manage and escalate critical events, communicating clearly and concisely with stakeholders.

• Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling.

• Detect and diagnose various error/failure conditions across an array of network device types.

• Provide hands-on support for network incidents, collaborating with peers and other cross-functional teams.

Incident Response & Escalation Support

• Serve as the escalation point-of-contact during business hours, handling troubleshooting  and process issues.

• Coordinate with Deployment teams to minimize activities that impact network infrastructure.

• Own incident response processes, including escalations to higher-level support teams when necessary.

• Rapidly respond to major network incidents, supporting SEV initiation and resolution processes.

Network Monitoring & Optimization

• Monitor the BBO network infrastructure ticket queues, ensuring timely and accurate ticket handling..

• Track and document incident resolution steps, maintaining accurate logs in ticketing systems.

Automation & Continuous Improvement

• Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements.

• Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs.

• Support network optimization efforts, participating in scaling initiatives.

Process & Asset Management

• Document and optimize operational processes and procedures, ensuring alignment with best practices.

• Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements.

• Ensure accurate inventory and documentation in collaboration with audit and asset management teams.

• Monitor tickets for adherence to SLAs, ensuring prompt issue resolution.

Required Qualifications & Skills

Technical Skills

• Expertise in IP and or Optical networking.

• Strong experience troubleshooting Layer 0 and 1 network issues in a large-scale production environment.

• Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).

• Advanced knowledge of troubleshooting IP transport/transmission networks and transceivers.

• Experience capturing and analyzing network traffic for troubleshooting.

• Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent).

Soft Skills & Work Ethic

• Strong analytical skills, problem-solving mindset, and ability to work autonomously.

• Excellent communication and documentation skills for incident tracking and resolution.

• Proven ability to work in a fast-paced, mission-critical environment.

• Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues.

Experience & Education

• Bachelor’s degree in Computer Science, Networking, or a related field (or equivalent experience).

• 3+ years of network operations experience, with a focus on IP and Optical networks.

• Certifications preferred:

  • OC-A or OC-P (Ciena Optical Communications Associate/Professional)

  • CCNP (Cisco Certified Network Professional)

  • JNCIP (Juniper Networks Certified Internet Professional)

What can Astreya offer you?

• Working with some of the biggest firms in the world as part of the Astreya delivery network

• Employment in the fast-growing IT space providing you with brilliant career options for years to come

• Introduction to the new ways of working and awesome technologies

• Career paths to help you establish where you want to go

• A company-wide mentoring program to advise you along the way

• Online training courses through CBT-nuggets to upskill you

• Performance management system to provide you with meaningful, actionable feedback

• Dedicated management to provide you with a point of leadership and care

• Internal promotion focus.  We love to build people from within.

• Numerous on-the-job perks

• Peer Recognition

• Market competitive rates and benefits

Astreya Partners is an equal employment and affirmative action employer. We evaluate qualified applicants on merit and business needs and not on race, color, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status or any other factor protected by law.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Responsibilities:

• Contribute toward AI roadmap for AI-driven automation aligning with strategic company and client goals.
• Collaborate with engineering and data teams to design and architect scalable, robust, and innovative AI solutions (e.g., automated network diagnostics, bot recommendation systems, AI agents NOC operations).
• Act as the Solution Owner in an Agile/Scrum environment, managing the product backlog, writing detailed user stories, defining acceptance criteria, and prioritizing features.
• Lead the evaluation, fine-tuning, and integration of open-source Large Language Models (LLMs) like Llama series & other LLMs.
• Develop and own key components of the automation framework, including PowerShell and Python runbook executors.
• Develop and train machine learning models for tasks such as anomaly detection, predictive maintenance, and capacity planning in IT environments.
• Work with large datasets of IT operational data, performing data cleaning, feature engineering, and data analysis to improve model accuracy and performance.
• Contribute to the development of internal automation tools and frameworks.
• Deliver continuous service improvements by proactively identifying opportunities for process enhancements.
• Proficiently develop AI/Gen AI point solutions to meet business needs.
• Troubleshoot and resolve issues related to automation systems and AI models.
• Engage with customers, IT operators, Network Engineers, and internal stakeholders to gather requirements, validate solutions, and ensure product-market fit.
• Serve as the Subject Matter Expert (SME) on AIOps, IT Process Automation (ITPA), and Runbook Automation (RBA), providing technical guidance and insights.
• Document automation processes, code, and models clearly and concisely.
• Actively contribute to team results and work towards achieving team goals and objectives.
• Undertake designated skill/knowledge development within the organization, including training of next-level team members.

Required Skills & Competencies:

• 4+ years of experience in IT services, with at least 3 years in:
  • IT Service Automation – Orchestration, Scripting, & Process Assessment.
  • AI Engineering – Developing and deploying AI Agents and cutting-edge GenAI & ML solutions to address complex business challenges.
• Expertise in integrating various tools and building analytics/insights.
• Proficiency in at least two scripting languages such as PowerShell, Python, or Shell Script.
• Strong foundational knowledge across core IT domains, with a specific emphasis on Network & Network Services, including understanding network topologies, protocols, and common operational issues.
• Demonstrable experience implementing solutions using state-of-the-art LLMs, with hands-on experience with both open-source models (e.g., Llama series) and proprietary models (e.g., GPT-4).
• Proficiency with a major deep learning framework, preferably PyTorch, for model experimentation and fine-tuning.
• Proficiency in a high-level programming language (Java, Python) and experience with containerization technologies (Docker, Kubernetes) for deploying AI models.
• Solid understanding and practical experience with cloud platforms such as Azure or GCP, including knowledge of their networking services (e.g., VNets, VPCs).
• Experience with AI/ML libraries and frameworks.
• A strong understanding of ITIL process on one or more service lifecycle or service capability modules.
• Knowledge in one or more System administrative activities like monitoring, service requests, incident management, change management, & maintenance.
• Excellent communication skills with an ability to explain concepts and solutions clearly and concisely.
• Experience in training/grooming people.
• Excellent analytical and problem-solving skills.

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Responsibilities:

• Contribute toward AI roadmap for AI-driven automation aligning with strategic company and client goals.
• Collaborate with engineering and data teams to design and architect scalable, robust, and innovative AI solutions (e.g., automated network diagnostics, bot recommendation systems, AI agents NOC operations).
• Act as the Solution Owner in an Agile/Scrum environment, managing the product backlog, writing detailed user stories, defining acceptance criteria, and prioritizing features.
• Lead the evaluation, fine-tuning, and integration of open-source Large Language Models (LLMs) like Llama series & other LLMs.
• Develop and own key components of the automation framework, including PowerShell and Python runbook executors.
• Develop and train machine learning models for tasks such as anomaly detection, predictive maintenance, and capacity planning in IT environments.
• Work with large datasets of IT operational data, performing data cleaning, feature engineering, and data analysis to improve model accuracy and performance.
• Contribute to the development of internal automation tools and frameworks.
• Deliver continuous service improvements by proactively identifying opportunities for process enhancements.
• Proficiently develop AI/Gen AI point solutions to meet business needs.
• Troubleshoot and resolve issues related to automation systems and AI models.
• Engage with customers, IT operators, Network Engineers, and internal stakeholders to gather requirements, validate solutions, and ensure product-market fit.
• Serve as the Subject Matter Expert (SME) on AIOps, IT Process Automation (ITPA), and Runbook Automation (RBA), providing technical guidance and insights.
• Document automation processes, code, and models clearly and concisely.
• Actively contribute to team results and work towards achieving team goals and objectives.
• Undertake designated skill/knowledge development within the organization, including training of next-level team members.

Required Skills & Competencies:

• 4+ years of experience in IT services, with at least 3 years in:
  • IT Service Automation – Orchestration, Scripting, & Process Assessment.
  • AI Engineering – Developing and deploying AI Agents and cutting-edge GenAI & ML solutions to address complex business challenges.
• Expertise in integrating various tools and building analytics/insights.
• Proficiency in at least two scripting languages such as PowerShell, Python, or Shell Script.
• Strong foundational knowledge across core IT domains, with a specific emphasis on Network & Network Services, including understanding network topologies, protocols, and common operational issues.
• Demonstrable experience implementing solutions using state-of-the-art LLMs, with hands-on experience with both open-source models (e.g., Llama series) and proprietary models (e.g., GPT-4).
• Proficiency with a major deep learning framework, preferably PyTorch, for model experimentation and fine-tuning.
• Proficiency in a high-level programming language (Java, Python) and experience with containerization technologies (Docker, Kubernetes) for deploying AI models.
• Solid understanding and practical experience with cloud platforms such as Azure or GCP, including knowledge of their networking services (e.g., VNets, VPCs).
• Experience with AI/ML libraries and frameworks.
• A strong understanding of ITIL process on one or more service lifecycle or service capability modules.
• Knowledge in one or more System administrative activities like monitoring, service requests, incident management, change management, & maintenance.
• Excellent communication skills with an ability to explain concepts and solutions clearly and concisely.
• Experience in training/grooming people.
• Excellent analytical and problem-solving skills.

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Job Summary: 

The Communications Specialist will support all service functions to deliver consistent and high quality communications across the program. The role will both compose new communications and edit the work of others, ensuring high standards for readability, grammar, format and content. The Communications Specialist will help track communication output, audience acknowledgements, and measure and drive metrics associated with quality and effectiveness of communications. In addition, the role will contribute to the development and execution of strategic improvement initiatives and plans in the communications space. The person in this position should have a high level of confidence and experience in preparing and the publishing of communications. 

Scope: 

• Resolves a wide range of issues in creative ways
• Seasoned, experienced professional with a full understanding of their speciality
• Works on problems of a diverse scope 
• Receives little instruction on day to day work, general instruction on new assignments

Responsibilities:

• Work with program leadership to develop plans to effectively communicate strategic objectives and initiatives
• Partners with subject matter experts and management to draft and refine original content
• Support the Global communications program, on a daily and weekly cadence
• Manage multiple ticketing systems and intake processes for communications requests
• Draft, edit, lead review cycles and publish communications in a variety of formats within committed timelines
• Publish weekly, monthly, and quarterly reports quantifying and analyzing communications volumes and effectiveness
• Leverage available tools and technology to assess the impact of communication initiatives, and package resulting analysis for leadership consumption
• Support 100% organizational wide adoption of communication best practices
• Support hosting of live and recorded communication sessions across the organization
• Explore new potential communications solutions and support testing & implementation of these tools upon organizational adoption
• Participate in process improvement and streamline processes
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and experience and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Strong collaboration, communication, critical thinking and problem-solving skills to deliver high quality output
• Excellent organizational skills and superior attention to detail
• Proficiency with office document softwares, presentations and other related visualizations (i.e. Microsoft Office, Google docs/sheets, etc)
• Demonstrated strong writing and editing skills including the ability to package information for delivery across multiple digital platforms
• Support leveraging of analytics and reports to determine effectiveness and seek continual improvements of communication initiatives.
• Comfortable working in a global environment with a wide variety of cultures and skill sets while applying the highest degree of professionalism
• Ability to manage multiple priorities and adjust quickly to changing priorities in a timely manner to meet commitments made to the client
• Works well under pressure and meets tight deadlines through outstanding time management skills

Preferred Qualifications: 

• Experience in IT logistics or relevant industries for familiarity with industry specific language
• Continued curiosity of available technology, tools and resources to support communications and tracking methods
• Technical aptitude to be able to adopt and integrate new technologies
• Creativity and an eye for design for effective communications
• Strong capabilities in relevant web-based publishing and software packages including InDesign and Photoshop, and platforms such as SharePoint, Constant Contact or Campaign Monitor is a big plus
• Applicable experience in using centralized communications tools, such as Slack, preferably at the admin level
• Functional experience in developing or supporting central communications repositories, preferably web hosted

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively 
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options
• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
• Introduction to new ways of working and awesome technologies
• Career paths to help you establish where you want to go
• Focus on internal promotion and internal mobility - we love to build teams from within
• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
• Education Assistance
• Dedicated management to provide you with on point leadership and care
• Numerous on the job perks
• Market competitive compensation and insurance, health and wellness benefits 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Project & Program Management I role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role oversees work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Applies company policies and procedures to resolve routine issues

• Works on problems of limited scope

• Receives detailed instructions

Roles and Responsibilities

• Conduct triaging of GCP capacity quota increase requests to enable all customers to scale their GCP workloads. 

• Resolve outstanding quota/capacity requests, with support from partner teams as needed, in alignment with Service Level Objectives (SLOs).

• Identify, document, and contribute towards improving the efficiency of the triaging & scraping processes for quota requests.

• Resolve GCP capacity support escalations in coordination with frontline Support teams.

• Process feedback from account teams to ensure the Large Deals opportunity engagement  is current across all systems.

• Process new requests for no capacity plan exceptions and ensure exception reporting accuracy.

• Prepare weekly performance metrics for review.

• Support customer quota requests across key events including Black-Friday Cyber Monday, new product launches and other large customer events.

• Handle ad-hoc tasks, where applicable, for operational throughput and towards the overall program & service offerings.

• Contribute to a regional handover process and set reminders for weekly team tasks.
   

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds stable working relationships internally

• Follows standard practice and procedures when analyzing situations or data

• Understanding of project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• Familiarity with creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Ability to collaborate with stakeholders and communicate project updates to client executives. 

Preferred Qualifications: 

• Various certifications

• Change management knowledge 

• Familiarity with various project management methodologies 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

 The Organizational Support Manager serves as a trusted advisor and strategic business partner to the leadership team, playing a critical role in facilitating communication, managing strategic initiatives, and ensuring the smooth execution of the leadership team's vision across the organization. This role requires expertise in delivering metrics and reporting, organizational skills, attention to detail, with the ability to lead cross-functional teams, communicate effectively with stakeholders, and drive projects to successful outcomes.

In this role, you will serve as a key liaison on the team, fostering collaboration, providing actionable insights to inform business decisions and driving results. Your ability to think strategically, communicate effectively, and manage multiple priorities will make you an invaluable asset to our team. 

Key Responsibilities

• Strategic Planning: Collaborate with the Director and senior leaders to develop and implement strategic plans, goals, and objectives that align with the organization's mission and vision

• Operational Efficiency: Identify opportunities to streamline processes, eliminate inefficiencies, and improve overall operational effectiveness

• Communication: Serve as a primary point of contact for internal and external stakeholders, ensuring clear and effective communication of organizational priorities, goals, and progress

• Metrics & Reporting: Develop & maintain centralized dashboards and reports to track key performance indicators (KPIs) leveraging data analysis and visualization skills to inform decision-making and drive business outcomes

• Project Management: Oversee the planning, execution, and delivery of strategic projects and initiatives, ensuring timely completion, quality outcomes, and alignment with organizational objectives

• Workforce Optimization: Support the growth and development of team members, providing coaching, mentoring, and guidance to help them achieve their full potential

• Risk Management: Identify, assess, and mitigate risks that could impact the organization's ability to achieve its goals and objectives

Required Skills & Qualifications

Technical & Professional Skills

• Expert knowledge of project management methodologies (Agile, Waterfall, or hybrid)

• Proficiency with project management software (e.g., MS Project, Smartsheet, Jira)

• Strong analytical and problem-solving skills for complex project challenges

• Excellent written and verbal communication skills

• Proven experience in creating visual representations of data, concepts, or ideas

Leadership & Interpersonal Skills

• Proven ability to lead cross-functional teams in a dynamic, fast-paced environment

• Outstanding facilitation, negotiation, and conflict resolution abilities

• Demonstrated success in managing competing priorities, deadlines, and budgets

Industry Experience

• 8+ years of experience in a leadership role, preferably in a technology or operations environment

• Experience managing enterprise-level projects with multiple stakeholders and large budgets (e.g., $1M+)

• Familiarity with regulatory requirements and compliance standards relevant to the specific industry (e.g., GDPR for IT, FDA for Healthcare)

Education & Certifications

• Bachelor’s Degree in Business Administration, Management, Computer Science, Engineering, or a related field is required

• Master’s Degree in Business Administration (MBA) or a similar discipline is highly desirable

• Project Management Professional (PMP) or Certified Scrum Master (CSM) certification (or relevant certification) is strongly preferred

Additional Requirements

• Ability to travel (up to 10–25%) to client sites or other company locations as needed

• Flexibility to work extended hours or weekends when project timelines require

• Strong commitment to fostering an inclusive, supportive, and collaborative work environment

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Overview:
The Field Service Technician plays an important role in enabling a seamless user experience.
Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently
managing hardware and accessory deployment. Field Service Technicians are the backbone of
front-line user support, ensuring that conference rooms are well-maintained and behind-the-
scenes user setups are flawlessly executed. Beyond their technical duties, Field Service
Technicians focus on fostering strong relationships with users, understanding their needs, and
ensuring their satisfaction. They will support Astreya's ever-expanding customer base and ensure a consistently high-quality user support experience. The successful candidate will be familiar with industry best practices and willing to go above and beyond for our clients.

Scope:
● Provide end-to-end onsite and remote user support, ensuring high-quality solutions and user
experiences.
● Manage inventory, assets, and e-recycling, utilizing data management software for accuracy
and workflow efficiency.
● Diagnose hardware issues, support AV equipment, and collaborate across teams to ensure
smooth operations and customer satisfaction.

Primary Responsibilities:

● User Support: Provide end-to-end onsite and remote user support on service requests raised
by clients. Use logic and reasoning to identify alternative solutions, conclusions, or
approaches to solving problems and deliver the best possible solutions resulting in a high
quality user experience.
● Inventory & Asset Management: Handle inventory and asset management and e-recycling.
Utilize Inventory Data management software to maintain inventory accuracy and workflow.

Deploy and recover assets and accessories.
● Hardware Support & Management: Diagnose and resolve hardware issues. Support product
lifecycle management activities, tracking and managing inventory, e-recycling of hardware.
● Room & Audio Equipment Support: Support a complex and fast paced environment focused
on video conference rooms and ensure audio and visual quality, troubleshooting any issues
and requests that may arise. Participate in installing AV equipment and displays.
● Ticket Management: Ensure assigned request tickets for support are prioritized and
completed in a timely manner. Handle tasks related to order tracking, hardware deployment,
and user setup, which may be tracked through ticketing systems. Use the defined ITSM
System to properly manage your work related to defined service activities.
● Issues Escalation: Effectively document and escalate issues which cannot be resolved within
the Service Level Agreements (SLAs). Proactively communicate to your supervisor when you
encounter errors in documented support procedures. Adhere to incident management,
problem management, change management, and knowledge management best practices.

● Collaboration: Participate in cross team/site collaboration used to share service knowledge,
isolate potential problems and ensure the consistent delivery of defined service
activities.Collaborate within the broader IT customer experience team, as well as extended IT
organization to ensure the highest level of customer support and experience.
● Customer Experience: Ensure positive user experience and customer satisfaction through
smooth working operations and effective work management. Enable the success of your
peers and teammates.
● Complete other duties as assigned.

Required Qualifications/Skills:
● High school diploma or general education degree (GED) and 1 to 2 years’ related experience
and/or training in IT Services; or equivalent combination of education and experience.
● Strong knowledge in policies and procedures related to requested support activities.
● Capable of understanding customer needs and providing a high level of interaction, ensuring
customer satisfaction.
● Proactive in mastering all aspects of service delivery processes, communication, and the
quality of your work.
● Facilitate and promote a team culture which encourages ownership of team goals, trust,
respect, and strong cross collaboration throughout the service program.
● Provide general IT support within a high volume and fast-paced technology environment.
● Possess the ability to assist with a variety of basic technical issues, including but not limited
to applications, hardware, mobile technologies.
● Strong working knowledge of Microsoft Windows 11, Mac OS X, Linux Fundamentals,
Hardware Level troubleshooting, Hardware Installation, Upgrades.
● Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.)
● Knowledge of hardware (desktop/laptop) deployment methods using image deployment
tools.
● Ability to quickly diagnose, organize, and prioritize competing deadlines and properly set
service expectations with clients.
● Time Management: Must possess strong time management skills to prioritize tasks
effectively, meet deadlines, and deliver exceptional customer support
Preferred Qualifications:
● Active listening and detail oriented to perform and document your work
● Enjoy working with collaborative individuals and understand that you are in a customer-facing
support role.
● Strive to deliver a high quality user support experience.
● Excellent written and verbal communications are second to none.
● Self-motivated and the ability to execute tasks and handle time sensitive situations
● Commitment to excellence

Other Requirements:
● This role requires weights of 50lbs/22kg to be regularly lifted
● Strong Communication Skills, Written and Verbal English required.
● This is an office based role, it requires the successful candidate to be on site during working
hours.

Health & Safety Requirements:
● Must conduct work activities in accordance with all applicable Environmental, Health & Safety
regulations and rules. Additionally, will follow all Astreya’s Health & Safety Program, Code of
Conduct, and client Health & Safety rules at all times.

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What You’ll Do

• Craft next-gen UIs: Build sleek, user-friendly web interfaces with React and TypeScript, prioritizing performance, accessibility, and long-term maintainability.

• Engineer at scale: Push the boundaries of frontend engineering with scalable state management, blazing-fast performance optimizations, and reusable component libraries.

• Bridge UI & backend: Collaborate on API design and seamlessly integrate frontend with backend services to ensure reliable, intuitive engineer workflows.

• Champion usability: Advocate for developer experience and usability, bringing strong UI/UX intuition to simplify complex, technical processes.

• Stretch full-stack muscles (nice to have): Contribute to backend development with production-quality code in Golang (preferred) or Python, supporting distributed, large-scale systems.

What You Bring

• Frontend expertise: Deep experience with React and TypeScript.

• Backend familiarity: Exposure to Golang (preferred) or Python — and a growth mindset to learn either quickly.

• UI/UX intuition: A strong eye for usability, and the skills to design APIs that feel simple and reliable.

• Full-stack chops: Comfortable rolling up your sleeves to build production-grade backend services when needed.

• Collaboration superpowers: Excellent communicator, thriving in cross-functional work with infrastructure, SRE, and product teams.

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What this Job Entails:

We are looking for a Data Analyst III to join our growing team of analytics experts. The hire will be responsible for statistical modeling, and analysis of structured and unstructured datasets to develop metrics, reports, and visualizations of trends and patterns. The Data Analyst identifies and captures data from internal and external sources. The Data Analyst will ensure consistency throughout ongoing projects. 

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Create advanced data visualizations 
• Create complex reports using scripts and reporting tools
• Design and generate consensus and statistical demand forecast reports and continuously improve forecasting techniques, method, and approach
• Perform Exploratory Data Analysis (EDA) to identify improvements/automation opportunities
• Independently analyze data sets to identify opportunities for increased accuracy and efficiency
• Troubleshoot and test database technical issues with development team
• Create monthly Excel and Google Sheets files from database
• Independently analyze data sets to identify opportunities for increased accuracy and efficiency
• Perform quality assurance on data to determine potential data gaps
• Handle data-related technical issues and support data infrastructure needs
• Assemble large, complex data sets that meet functional / non-functional business 
• Work with data and analytics experts to strive for greater functionality in our data systems.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• 5+ years of experience managing large data sets and creating visual data

• SQL skills; including creating and modifying macros, as well as creating dashboards using SQL coding

• Excellent written communication skills 

• High level of attention to detail

• Advanced Excel skills to include; formulas, functions, pivot tables, lookup and reference formulas (i.e. vlookups), statistical formulas (countifs, sumifs), macros (ability to create new and edit existing), conditional formatting, importing data, creating graphs/charts, etc. 

• Ability to independently analyze large amounts of data; including the ability to identify, analyze, and interpret trends, gaps, patterns in complex data sets

Preferred Qualifications: 

• Experience using Google PLX Dashboards

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

Astreya is a leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are working with the world's most recognizable and innovative organizations through co-creating applications and services with fast-moving teams.

Do you have the desire to use your technical skills to give back to your community and those close to you? If yes, then you're in the right place! Here you will have the creative autonomy to build new features and at the same time resolve technical challenges at one of the most influential and mission-driven nonprofits in the world. You will be able to leverage cutting-edge tools and technologies to construct solutions for a global user community. What's even better than that? You will work alongside team members who you can teach and also learn from in a culture that fosters technical and personal growth.

Core responsibilities of the position  

• Provide exceptional support for all aspects of technology provided by the IT department via phone, email, chat, and other supported channels.

• Use of ticketing system to track customer issues and provide timely updates to all stakeholders  from initial diagnosis, through troubleshooting, and into resolution or escalation.

• Perform troubleshooting and provide customer service up to the executive level with excellent communication and follow through. 

• Effectively multitask and manage priorities in a fast-paced IT setting and balance the demands of daily and routine assignments with long-term projects.

• Assist users in the set up and operation of AV conference room systems.

• Ensure conference/meeting room AV systems are maintained and in good operating condition. Perform IT-related setup, support, and breakdown for large meetings and events.

• Perform regular testing/maintenance/upgrades of all internal AV systems via regular room sweeps.

• Aid with computer and mobile hardware and software, printing, office products, electronic messaging and audio-visual technology in accordance with established policies/procedures.  

• Initiate escalations as appropriate to ensure management is aware of problems that are severe in nature or that exceed documented targets.

• Regularly develop knowledge of emerging technologies and provide proactive options on how to effectively solve common issues.

• Track IT hardware assets and their respective configurations for potential reuse or retirement.

• Create and document routine IT processes and procedures.

• Develop strong relationships with internal customers, vendor, affiliates, and peers.

Required Qualification and Experience 

• Minimum 2-4 years of Service Desk, Call Center, IT Help Desk experience in an enterprise environment.

• Demonstrated clear and effective verbal & written communication skills.

• Excellent Customer Service experience and follow through with attention to detail.

• Expertise with Windows operating system and Office 365 suite and other Microsoft applications and  toolsets.

• Experience with IT Knowledge Base and ticketing system.

• Experience applying ITSM best practices to Incident and Service Requests management.

• Knowledge of Azure Active Directory.

• Experience with AV technology and supporting various unified communications platforms (Zoom & Teams).
   

Physical Demands

• Occasional lifting to 30 pounds (reference:  a ream of paper weighs approx. 5lbs)

• Fine motor movements in fingers/hands to operate computers and other office equipment.

• Push/pull up to 50lbs

• Stooping, bending, crouching 

• Reaching, or climbing ladders 

Position Type/Expected Hours of Work

• This is a critical position and is expected to report for work regardless of weather conditions.

• Occasional evening and weekend hours required.

• Travel is not required for this role, however there may be occasional opportunities to travel for training and/or to support other locations.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Contracts Administrator II will ensure all contracts are executed both on the vendor and client side in a timely and accurate manner. The hire will also perform key quality reviews to reduce risk working in conjunction with other teams.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Contract compliance quality checks

• Contract information data entry and quality assurance checks

• Contract support services for the client's legal team

• Process contracts according to client policies

• Participate in preparation of service termination processing via amendments

• Maintain an internal database with pertinent information, including legal documents

• Assist in preparation and revision of contracts that involve the purchase of sale of goods and services

• Handle the acquisition, distribution, and store of equipment and supplies

• Dispose of unclaimed property

• Participate in proposal planning and administration of contracts

• Prepare contract briefs and revisions summarizing contractual requirements and budgets

• Track authorizations and correspondence, maintaining detailed and organized files

• Prepare contract change notices, monitor contractor performance, including the reporting and status of contractor and owner deliverables

• Maintain an audit file for each contract which will include original contract, all correspondence, changes/deviations, amendments, clarifications, payment schedules

• Perform closing activities as needed

• Track payments and deadlines

• Analyze and mitigate risk

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Fluent in English language

• High level of attention to detail

• Ability to interpret complex information

• Aptitude for technology and interest in learning/understanding systems & interpreting data

• Accustomed to data input at high level of accuracy

• Ability to manage high volumes and meeting deadlines

• Highly organized with ability to manage multiple projects/tasks at a time

• Customer aware/centric

• Excel knowledge (including pivot tables and v-lookups)

• Ability to work well in a team environment

• Independently motivated

• Experience in how databases capture information

• Proven ability to work accurately with large data sets

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails:

The Network Operations Engineer I role focuses on the operation, maintenance, and troubleshooting of both optical and IP networks. This position demands a high degree of independence, accuracy, and attention to detail. The engineer will address a wide range of complex network issues, working on diverse problems with minimal supervision. This role requires a deep understanding of optical and IP networking, hardware technologies, and network management tools.

Scope:

• Resolve a wide range of network issues creatively and effectively.
• Monitor the performance and health of optical and IP networks using advanced network management tools.
• Tackle diverse and complex problems, applying sound judgment and innovative solutions.
• Operate with minimal guidance on daily tasks, requiring only general instructions for new assignments.
• Troubleshoot and resolve network issues to ensure minimal downtime and service disruptions.

Roles and Responsibilities:

• Network Management:
  • Manage and optimize hardware technologies to maintain network performance and capacity.
  • Engage in day-to-day troubleshooting, working with multiple vendor equipment, and resolving various software and hardware issues.
• Issue Resolution:
  • Address network traffic issues and respond to queries raised by XFNs and partners.
  • Collaborate with XFNs and vendors to resolve network-related problems promptly and effectively.
  • Conduct root cause analysis for network outages, providing detailed reports and solutions.
• Cross-functional Collaboration:
  • Work closely with service providers, colocation facilities, and XFNs globally, ensuring seamless network operations.
  • Support network infrastructure projects and collaborate with cross-functional teams on new network initiatives.
• Additional Duties:
  • Take on other duties as required, contributing to the overall success and reliability of the network infrastructure.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from a four-year college or university, with 5 to 8 years of related experience and/or training; or an equivalent combination of education and experience.
• Proven experience in optical networking (DWDM, CWDM) and IP networking (IPv4/IPv6, MPLS, BGP, OSPF).
• Strong judgment in selecting appropriate methods and techniques for obtaining network solutions.
• Comprehensive understanding of fiber-optic technology, including cable types, connector types, optic types, patch panels, and optical transport technologies.
• Experience in preparing root cause analysis reports for network and server outages.
• Strong communication skills, capable of effectively working with global service providers, colocation facilities, and ISPs.

Preferred Qualifications:

• Experience working in a multi-vendor network environment.
• Relevant network certifications such as CCNA, CCNP, JNCIA, JNCIP, OCA, or equivalent.

Physical Demands & Work Environment:

• Ability to perform office-related tasks, including prolonged sitting or standing.
• Capability to move within an office environment and effectively use a computer.
• Must have strong communication skills for effective collaboration and coordination.
• Occasional repetitive motions of the wrists, hands, and/or fingers may be required.

This position offers the opportunity to work independently on complex network operations tasks while playing a critical role in maintaining and optimizing a global network infrastructure.

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Company Description:
 

Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognisable and innovative organizations.

Job Description:

This is the gateway for a graduate engineer to be exposed to a world-class Network Operations and Deployment career.

The Operations/Project Coordinator I will facilitate and coordinate multiple cross functional teams to carry out day to day operations. Your job involves coordination and liaising with multiple teams, smart/remote hands and facility providers. Tasks may vary in number, size and complexity.
 

Scope:

• Follows established procedures on routine work

• Requires detailed instructions
   

Your Roles and Responsibilities:
 

• Provides weekly operational updates including action items.

• Communicate effectively, maintain and establish a good rapport team and client.

• Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures.

• Assists with identifying operational/project issues and/or escalating the issue to the team lead.

• Attending and participating in client meetings as required.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams for ticket resolution.

• Work closely with the Facility providers and Smart Hands to drive the issues.

• Working with the Hardware vendors ensuring the RMA shipments to and from Facilities.

• Assists with daily monitoring of the ticketing system and resolving them under defined SLA

• Promote a culture of effective communication, continuous improvement and innovation through teamwork and business process reviews

• Assists with identifying trends or recurring problems and escalates to team lead for resolution.

• Assists with identifying and collaborating on new process improvement opportunities.

• Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Required to work on oncall roster and preparing/participating in daily handovers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
   

Required Qualifications/Skills:
 

• Bachelor/Diploma preferably in Information Technology or Engineering and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience.

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Familiarity with Microsoft Excel and Google Suite

• Excellent communication skills, both verbal and written

• Positive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload in a fast-paced environment

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Good to Have:

Knowhow of operations inside Data Centers/POPs

Handled Logistics / shipments

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Senior Data Analyst

Building the future of IT managed services. Join Astreya.

Job Description

We are looking for a skilled Data Analyst to join our team. The ideal candidate will possess advanced skills in data querying and wrangling. The primary responsibility of this role is to develop and maintain dynamic, user-friendly dashboards. You will collaborate closely with stakeholders to ascertain their data requirements, gather and analyze relevant data, and ultimately deliver impactful visualizations.

Responsibilities

• Extract, transform, and prepare data for analysis by writing efficient SQL queries.

• Collaborate with different teams to gather requirements and provide insights to support data-driven decisions.

• Ensure data integrity, accuracy, and timeliness in all reports and dashboards.

• Develop and maintain dashboards in Google LookerStudio.

• Continuously improve and optimize existing dashboards based on stakeholder feedback and evolving business needs.

Requirements

• Proven experience as a Data Analyst, Data Engineer, or in a similar role.

• Strong proficiency in Google LookerStudio ( or similar dashboarding/visualization tools).

• Advanced SQL skills and experience working with large datasets.

• Experience working with BigQuery, RedShift, Snowflake, others.

• Familiarity with data preparation and data transformation techniques.

• Strong analytical skills and attention to detail.

• Excellent communication skills with the ability to present complex data in a simple and understandable format.

• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• Experience working in an Agile environment.

• Experience working with Airflow.

• Knowledge of Python or R for data manipulation and analysis.

About Astreya

Astreya is a global IT managed services provider, delivering technology infrastructure solutions that help businesses scale, drive innovation, and streamline operations. Founded in 2001 and headquartered in San Jose, California, Astreya operates in over 35 countries and supports some of the world’s most recognized companies. Astreya provides solutions across public, private, and hybrid clouds, data centers, and the modern workplace while leveraging AI automation across it all. Our mission is to empower organizations to adapt and thrive in an ever-evolving digital landscape by transforming the way they leverage technology to support their customers, empower their employees, and grow their businesses. Learn more at www.astreya.com and follow us on LinkedIn.

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Key Responsibilities

Strategic Leadership & Service Delivery

• Develop and execute a comprehensive ITAM strategy that aligns with business goals and drives operational efficiency, cost optimization, and compliance.
   

• Lead the design and implementation of ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) processes, ensuring full lifecycle visibility, entitlement enforcement, and software license optimization.
   

• Align ITAM strategies with ITSM processes, including Incident, Change, and Configuration Management, for end-to-end workflow consistency and service quality.
   

• Provide leadership in vendor governance frameworks, sourcing strategies, and long-range supply chain planning.
   

• Drive business development by partnering with sales and executive leadership to develop proposals and pitch ITAM services to clients, with a strong emphasis on ServiceNow-based solutions.
   

Operational Enablement

• Oversee global asset sourcing, acquisition, deployment, and recovery across all asset classes (hardware, software, cloud) in collaboration with Procurement, Finance, Legal, and Supply Chain teams.
   

• Demonstrate mastery of the Source-to-Pay (S2P) process, including demand planning, requisitioning, PO management, invoice reconciliation, and asset receiving, to support timely and compliant procurement cycles.
   

• Manage supplier performance and risk through structured vendor management practices, including contract execution, SLA enforcement, and audit readiness.
   

• Ensure robust IT logistics execution, including import/export compliance, third-party logistics coordination, customs handling, and international warehousing across APAC, EMEA, LATAM, and North America.
   

• Define and enforce asset policies, standards, and classification structures that support clean CMDB alignment, asset lifecycle optimization, and audit traceability.
   

• Leverage automation and analytics tools within ServiceNow and supporting platforms to improve data accuracy, cost transparency, and lifecycle forecasting.
   

• Support ESG and sustainability initiatives through e-waste programs, asset reuse strategies, and responsible sourcing practices.

Governance, Risk & Compliance

• Implement robust controls to mitigate risk across the asset lifecycle, including license non-compliance, asset loss, over-procurement, and shadow IT.
   

• Lead audit response efforts for software licensing, contractual obligations, and regulatory compliance.
   

• Partner with Legal and Compliance to ensure supplier engagements and IT asset use adhere to international trade, privacy, and risk standards.
   

• Maintain accurate asset records in alignment with internal audit, SOX, and financial reporting requirements.

Team Leadership & Performance

• Build, lead, and mentor a high-performing ITAM delivery team, fostering a culture of innovation, accountability, and continuous improvement.
   

• Define and report on key performance indicators (KPIs) and service level agreements (SLAs) for asset management programs.
   

• Serve as a strategic advisor to senior leaders, offering insights on ITAM trends, tooling, and operational impact on cost, risk, and user experience.

Qualifications

• Bachelor’s degree in Information Systems, Engineering, Supply Chain, or a related discipline. 15+ years of IT industry experience is acceptable in lieu of degree.
   

• Minimum of 10 years of progressive experience in IT Asset Management, including 5+ years in leadership roles.
   

• Proven experience with ServiceNow HAM/SAM best practices and implementation and a strong grasp of the ServiceNow platform and ecosystem.
   

• Preferred certifications: ServiceNow HAM/SAM, CSAM (Certified Software Asset Manager), CHAMP, ITIL v3/v4, or equivalent.
   

• Demonstrated success in selling ITAM services and managed solutions to enterprise customers.
   

• Deep understanding of ITSM and ITAM processes, demand planning and procurement operations, logistics, and S2P in global environments.
   

• Experience with software audit defense, vendor contract negotiation, and IT governance frameworks.
   

• Outstanding communication, leadership, and cross-functional collaboration skills.
   

• Strong analytical mindset, with a focus on strategic metrics, data integrity, and digital transformation.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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The Global Support Operations Manager provides delivery leadership and service operations management to client-dedicated IT support teams and is a cornerstone of Astreya’s evolving Service Desk program. This role is responsible not only for ensuring operational excellence but also for leading transformational initiatives that mature the program into an intelligence-driven, customer-focused operation. By leveraging ServiceNow, CCaaS platforms, and Astreya-developed tools, the Operations Manager will drive a shift toward more proactive, predictive, and AI-integrated support, enhancing both the quality and velocity of service.

As a client-facing leader, this role requires building and maintaining strong relationships with client stakeholders while fostering deep collaboration with Astreya’s Service Desk practice and adjacent programs. Success depends on the ability to motivate diverse teams, champion innovation, and align service delivery with the client’s vision for the digital employee experience.

Duties and Responsibilities

Transformational Leadership

• Lead the evolution of the service desk toward an intelligence-driven model that uses data insights, automation, and AI to proactively address issues and predict user needs.

• Drive innovation in partnership with Astreya’s Service Desk practice and client stakeholders, aligning initiatives with the client’s vision for high-quality, human-centered support.

• Champion adoption of emerging technologies, including ServiceNow, CCaaS platforms, and Astreya-developed automation and analytics tools, to enhance user experiences and streamline operations.

Service Operations

• Ensure successful execution of all in-scope user-facing IT support activities across on-site, regional, and remote managed services contexts.

• Manage daily service operations using advanced analytics to assess service health, identify trends, and anticipate challenges before they escalate.

• Foster a culture of continual service improvement where data, AI-driven insights, and employee input inform process evolution.

• Maintain accountability for service health through routine reviews of KPIs, SLAs, OLAs, and customer satisfaction measures.
   

Stakeholder Engagement and Communication

• Collaborate closely with service owners and client leaders to ensure services deliver measurable value and align with business outcomes.

• Regularly communicate performance, improvement opportunities, and innovation roadmaps to stakeholders at all levels.

• Draft and deliver clear, professional communications around goals, process changes, initiatives, and transformational updates.
   

People and Team Development

• Build high-performing, globally distributed support teams through effective sourcing, onboarding, training, and talent development.

• Encourage a team culture of collaboration, trust, and innovation where employees contribute ideas to advance proactive support and automation.

• Manage employee performance, drive accountability, and mentor staff to embrace new tools and approaches that improve service quality.
   

Service Innovation

• Lead the design and implementation of automation and self-service strategies that reduce friction and empower users.

• Leverage predictive analytics, AI, and real-time monitoring to shift from reactive support toward proactive and preventive interventions.

• Continuously refine processes, workflows, and knowledge management systems to increase efficiency and elevate the digital employee experience.
   

Qualifications:

• Bachelor’s degree or equivalent professional experience.

• Strong background in metrics-driven operations, reporting, and continuous improvement.

• Solid business operations and financial acumen with the ability to balance innovation and profitability.

• 2+ years of direct people management experience (6+ direct reports, hiring, coaching, performance management).

• 8+ years of total IT experience with proven expertise in IT service operations.

• Demonstrated ability to lead transformational initiatives and align them to client business goals.

• Experience with enterprise IT operations and technologies, including M365 administration and support.

• Strong familiarity with ServiceNow, CCaaS platforms, and data/AI-enabled service models.

• Proven customer relationship management skills and experience in driving programs that elevate customer experience.

• Exceptional oral and written communication skills with the ability to engage at executive, business, and technical levels.

• Customer-service orientation with a track record of problem-solving and continuous improvement.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by network engineers, data center technicians, and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including asset management, resource allocation, progress tracking, monitoring change control process, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Manages multiple, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Responsible for asset and material management across data centers and warehouses

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Participate in internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Be a point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• 2 to 5 years of project management experience in a high-pressure, and fast-paced environment, preferably supporting network hardware or data centers

• 2+ years of experience with data center lifecycles and/or large-scale networks

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• Experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Ability to collaborate with stakeholders and communicate project updates to client executives. 

• Willingness to work across multiple North American timezones (remotely or from the local client office)

Preferred Qualifications: 

• Various certifications

• Understanding of the OSI model

• Change management knowledge 

• Familiarity with various project management methodologies 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by network engineers, data center technicians, and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including asset management, resource allocation, progress tracking, monitoring change control process, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Manages multiple, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Responsible for asset and material management across data centers and warehouses

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Participate in internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Be a point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• 2 to 5 years of project management experience in a high-pressure, and fast-paced environment, preferably supporting network hardware or data centers

• 2+ years of experience with data center lifecycles and/or large-scale networks

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• Experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Ability to collaborate with stakeholders and communicate project updates to client executives. 

• Willingness to work across multiple North American timezones (remotely or from the local client office)

Preferred Qualifications: 

• Various certifications

• Understanding of the OSI model

• Change management knowledge 

• Familiarity with various project management methodologies 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by network engineers, data center technicians, and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including asset management, resource allocation, progress tracking, monitoring change control process, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Manages multiple, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Responsible for asset and material management across data centers and warehouses

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Participate in internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Be a point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• 2 to 5 years of project management experience in a high-pressure, and fast-paced environment, preferably supporting network hardware or data centers

• 2+ years of experience with data center lifecycles and/or large-scale networks

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• Experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Ability to collaborate with stakeholders and communicate project updates to client executives. 

• Willingness to work across multiple North American timezones (remotely or from the local client office)

Preferred Qualifications: 

• Various certifications

• Understanding of the OSI model

• Change management knowledge 

• Familiarity with various project management methodologies 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

 This role is located onsite in Sunnyvale, CA- however some travel to San Jose, Palo Alto, and Mountain View may be required with company care provided for travel

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Field Services Technician- II Job Description (Lead)

Overview:

The Field Service Technician plays a pivotal role in enabling a seamless user experience. Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment. Field Service Technicians are the backbone of front-line user support, ensuring that conference rooms are well-maintained and behind-the-scenes user setups are flawlessly executed. Beyond their technical duties, Field Service Technicians focus on fostering strong relationships with users, understanding their needs, and ensuring their satisfaction. They will support Astreya's ever-expanding customer base and ensure a consistently high-quality user support experience. The successful candidate will be familiar with industry best practices and willing to go above and beyond for our clients.

Scope:

• Provide end-to-end onsite and remote user support, ensuring high-quality solutions and user experiences. 

• Oversee service delivery across a set of client sites, buildings, or specific customer areas (SCAs), monitoring key performance indicators (KPIs) like Service Level Agreements (SLAs) and quality metrics. 

• Diagnose hardware issues, support AV equipment, and collaborate across teams to ensure smooth operations and customer satisfaction.

• At single-person sites, where there is not a team of technicians and the Field Services Technician is the sole resource, the technician is automatically designated as an L1 Field Services Technician- II.

Primary Responsibilities:

• User Support: Provide end-to-end onsite and remote user support for service requests. Utilize logic and reasoning to identify alternative solutions, conclusions, or approaches to problems, delivering the best possible solutions for a high-quality user experience. Act as a primary point of contact for clients, ensuring timely and accurate resolution of their issues.

• Inventory: Deploy and recover assets and accessories. Assist in workstation dressing.

• Hardware Support & Management: Diagnose and resolve hardware issues. Support product lifecycle management activities.

• Room & Audio Equipment Support: Support a complex and fast-paced environment focused on video conference rooms, ensuring audio and visual quality and troubleshooting any issues or requests. Participate in installing AV equipment and displays.

• Ticket Management: Ensure assigned support request tickets are prioritized and completed in a timely manner. Handle tasks related to order tracking, hardware deployment, and user setup, typically tracked through ticketing systems. Utilize the defined ITSM System to properly manage work related to service activities.

• Issues Escalation: Effectively document and escalate issues that cannot be resolved within the Service Level Agreements (SLAs). Proactively communicate with your supervisor when encountering errors in documented support procedures. Adhere to incident management, problem management, change management, and knowledge management best practices.

• Service Delivery Oversight & Performance Monitoring: Oversee service delivery across designated client sites/buildings/SCAs. Monitor key performance indicators (KPIs) including SLAs for services under local service management (LSM) and quality measurement metrics.

• Team Leadership & Development: Assign tasks and set goals for team members. Monitor technician performance and provide constructive feedback. Provide technical expertise and guidance to team members. Coach and mentor team members to improve their skills and overall performance. 

• Collaboration: Participate in cross-team/site collaboration to share service knowledge, isolate potential problems, and ensure the consistent delivery of defined service activities. Collaborate within the broader IT customer experience team and extended IT organization to ensure the highest level of customer support.

• Customer Experience: Ensure a positive user experience and customer satisfaction through smooth operations and effective work management. Enable the success of your peers and teammates.

• Other duties as assigned.

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 1 to 2 years of related experience and/or training in IT Services; or an equivalent combination of education and experience.

• Strong knowledge of policies and procedures related to requested support activities.

• Capable of understanding customer needs and providing a high level of interaction, ensuring customer satisfaction.

• Proactive in mastering all aspects of service delivery processes, communication, and the quality of your work.

• Facilitate and promote a team culture that encourages ownership of team goals, trust, respect, and strong cross-collaboration throughout the service program.

• Provide general IT support within a high-volume and fast-paced technology environment.

• Possess the ability to assist with a variety of basic technical issues, including but not limited to applications, hardware, and mobile technologies.

• Strong working knowledge of Microsoft Windows 11, Mac OS X, Linux Fundamentals, Hardware Level troubleshooting, Hardware Installation, and Upgrades.

• Knowledge of basic functionality and use of various mobile devices (iOS, Android, etc.).

• Knowledge of hardware (desktop/laptop) deployment methods using image deployment tools.

• Ability to quickly diagnose, organize, and prioritize competing deadlines and properly set service expectations with clients.

• Time Management: Must possess strong time management skills to prioritize tasks effectively, meet deadlines, and deliver exceptional customer support.

• Ability to manage multiple priorities and meet deadlines.