What this Job Entails:

The Project & Program Management IV role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity.

Scope:

Uses professional concepts and company objectives to resolve complex issues in creative and effective ways Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Manage multiple, complex, cross-functional and technical projects.

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.

• Responsible for managing/tracking program milestones, timeline, and overall deliverables.

• Lead creation and maintenance of comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc.

• Take a leadership role in defining project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management.

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.

• Responsible for internal process improvements; remove gaps, across multiple teams and functions.

• Ensure risks are accounted for and provide risk mitigation strategies.

• Primary project point of contact for vendor partners and internal stakeholders.

• Coordinate and manage regularly scheduled meetings with core teams.

• Evaluate post project results against metrics; recommend or implement changes to improve delivery practices/processes.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Experience working with project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• In-depth experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Proven ability to collaborate with stakeholders and communicate project updates to client executives.

Various certifications

• Change management knowledge

• Familiarity with various project management methodologies

Preferred Qualifications:

• Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

•  Must have the ability to move from place to place within an office environment

•  Must be able to use a computer

•  Must have the ability to communicate effectively

•  Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

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What this Job Entails: 

The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with inventory and asset management including receipt and disposition of hardware

• Document all defects of pre-mass production hardware and/or software

• Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)

• Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)

• Assist with servo flashing, firmware upgrade, flashing unsigned images

• Helps in resolving support tickets on device issues

• Help provide technical support during events (travel often required)

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• IT savvy and interested in new technologies

• Knowledgeable about inventory, and comfortable in an IT inventory environment

• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs

• Excellent communicator in both written and verbal English

• Ability to work in a team

• Ability to excel in a fast paced work environment.

• Ability to learn new things and adapt to a changing environment quickly

• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Data experience

• Excel experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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We are seeking an experienced and strategic Tech Lead / Solutions Architect
to support the design, integration, and delivery of enterprise solutions
for asset and work management within our utility operations. This role
involves orchestrating technologies such as SAP EAM, GIS platforms,
AutoCAD, ProjectWise, and Documentum to enhance asset lifecycle management, geospatial intelligence, and engineering workflows.

The ideal candidate will possess a robust background in enterprise
architecture, an understanding of utility asset management processes, deep
technical architect skills, and a proven track record with successful
integrated solutions that drive operational efficiency and compliance.

Key Responsibilities

- Architect and Lead Technical Solutions: Design and oversee the
implementation of the technical architecture for applications integrating
SAP EAM, GIS platforms, AutoCAD, ProjectWise, Documentum, and AWS.

 - Stakeholder Collaboration: Engage with cross-functional teams to gather
 requirements, define technical solution strategies, and ensure alignment
 with business objectives and IT standards.
   

- Integration Strategy: Develop and support implementing integration
 strategies that enable seamless data flow and ensure data integrity across platforms.
 

 - Technical Leadership: Provide guidance and mentorship to development
   teams, ensuring adherence to best practices in system design and deployment.
 

 - Cybersecurity coordination: work with the Cybersecurity organization to
   agree on architectural details required to secure applications and protect
   customer privacy.

   -Project Oversight: Lead planning, resource allocation, technical risk
   management, and deployment planning and execution to ensure timely delivery of solutions.

   -   Compliance and Standards: Ensure solutions comply with industry
   standards, regulatory requirements, and internal policies.

   -Continuous Improvement: Stay informed of emerging technologies and
   industry trends to improve system performance.

Required Qualifications

-Education: Bachelor’s or Master’s degree in Computer Science,
   Information Systems, Engineering, or a related field.
   

-Experience: Minimum of 8 years as a technical lead/solution architect,
   with at least 2 years in a technical leadership role within the utility
   sector.
   

 Technical Expertise:
   

      - Understanding of application development incorporating SAP EAM
      modules.

      - Extensive experience with GIS platforms (e.g., ESRI ArcGIS).

      - Skilled in integrating engineering design tools like AutoCAD.

      -Strongly preferred: familiarity with ProjectWise and Documentum.

      -Integration and Data Management: Deep understanding of system
   integration, data modeling, and data administration.

Leadership and Communication: Proven ability to support multiple
cross-functional teams simultaneously and communicate effectively with
stakeholders.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

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Job Overview: 

The Incident Response Analyst – Data Center Infrastructure is a critical member of the Incident Response Center (IRC), responsible for real-time monitoring, incident triage, troubleshooting, and escalation of alerts & alarms related to data center infrastructure, facilities systems, and supporting IT services.
This role is primarily focused on Data Center Infrastructure Management (DCIM), facilities systems, and environmental monitoring, including UPS, power distribution, temperature, humidity, and HVAC systems, while also providing triage-level support for network, server, storage, and cloud-related alerts.
The Analyst is expected to operate independently during shifts, demonstrate strong situational awareness during incidents, and ensure accurate escalation and communication to downstream teams.

Key Responsibilities: 

• Monitoring & Detection
• Monitor alarms across DCIM, BMS, NMS, cloud dashboards, and monitoring platforms.
• Actively monitor: UPS systems, batteries, bypass states, load, and runtime. Power distribution systems (PDUs, breakers, feeds), Environmental conditions (temperature, humidity, airflow), HVAC / cooling systems (CRAC, CRAH, chillers where applicable)
• Monitor network devices, servers, storage, WAN circuits, and PoP sites for triage and escalation.
• Track external risk events (weather, seismic activity, fires) impacting data center operations.
• Monitor CCTV systems for physical security or safety-related events.
• Incident Triage & Response
• Validate alarms and identify false positives, duplicates, and correlated events.
• Assess impact and assign severity based on SOPs and thresholds.
• Perform troubleshooting, including:Redundancy validation, Load and capacity checks, Trend and threshold analysis
• Create and manage incidents using Jira or equivalent ITSM tools.
• Escalate incidents to Facilities, Electrical, HVAC, Network, Compute, Storage, Security, and Cloud teams with complete diagnostic context.
• Provide timely incident updates via Everbridge, email, and IRC communication channels.
• Maintain accurate handover notes across shift changes.
• Post-Incident & Operational Excellence
• Contribute to Post-Incident Reviews (PIRs) and timeline documentation.
• Track vendor notifications related to planned maintenance and emergency activities.
• Review and improve SOPs, runbooks, and escalation procedures.
• Act as a mentor for junior analysts during active incidents.

Required Qualifications

4–6 years of experience in Data Center Operations, DCIM, Facilities Monitoring, NOC/SOC, or Incident Response roles.
Strong working knowledge of: UPS and power distribution systems,Environmental monitoring and HVAC fundamentals, DCIM and monitoring tools
Practical experience handling live incidents in a 24×7 operational environment.
Solid understanding of network and server fundamentals for alert triage.
Excellent written and verbal communication skills.

Preferred Qualifications

Hands-on experience with DCIM / BMS platforms 
Familiarity with SolarWinds, Nagios, Grafana, or similar tools.
Exposure to Oracle Cloud Infrastructure (OCI) or other public cloud platforms.
ITIL Incident / Problem / Change Management knowledge.
Experience working with facilities vendors and service providers.

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We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. As an End User Support IT Specialist, you will provide on-site and remote technical support for internal end-user software, hardware, and connectivity. We are looking for a driven, self-directed, technical professional who can work both independently and with the broader support team. The End User Support team is singularly focused on delivering a seamless technology experience for all users. The right candidate is capable of quickly and efficiently resolving a wide range of technical issues while providing top-tier customer service to our end users.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Identify, triage, troubleshoot, diagnose, and resolve complex technical problems via in-person, phone, chat, and email-based support channels.

• Troubleshoot technology issues related to hardware, software, user accounts, trading environments, operating systems, and mobility

• Fulfill IT hardware requests requiring delivery, setup, or low-level hardware troubleshooting for end users in the office where you’re based.

• Escalate issues to senior members of the technical support team, infrastructure teams, platform engineering teams, and/or third-party vendors to ensure end-user issues are fixed at their root and do not recur.

• Provide excellent customer service experiences for all end users, traders, and senior leadership, acting as the end user’s advocate, ensuring their issues are fully fixed and they have an optimal IT experience.

• Collaborate effectively with both local and remote or distributed team members to accomplish small support tasks and large technical projects.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• 5+ years of relevant technical support experience in a medium to large, complex, and fast-moving enterprise environment.

• Advanced knowledge of Windows, macOS, Linux, iOS, Android, networking, and information security topics.

• Working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN.

• Working knowledge of messaging platforms, telecommunication tools, collaboration tools, and video conferencing (e.g., WebEx, MS Teams, Zoom).

• Ability to communicate effectively and professionally across all settings to technical and non-technical audiences of all tenure and seniority.Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Ability to work independently with minimal supervision

• Excellent coordination skills and a team player

• Ability to identify issues and escalate as needed

• Excellent written and oral communication skills

• Strong interpersonal and customer service skills

• Ability to resolve technical issues under pressure

Preferred Qualifications: 

• Experience working in the financial services industry

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day. 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

View Job On WorkDay

We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. As an End User Support IT Specialist, you will provide on-site and remote technical support for internal end-user software, hardware, and connectivity. We are looking for a driven, self-directed, technical professional who can work both independently and with the broader support team. The End User Support team is singularly focused on delivering a seamless technology experience for all users. The right candidate is capable of quickly and efficiently resolving a wide range of technical issues while providing top-tier customer service to our end users.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Identify, triage, troubleshoot, diagnose, and resolve complex technical problems via in-person, phone, chat, and email-based support channels.

• Troubleshoot technology issues related to hardware, software, user accounts, trading environments, operating systems, and mobility

• Fulfill IT hardware requests requiring delivery, setup, or low-level hardware troubleshooting for end users in the office where you’re based.

• Escalate issues to senior members of the technical support team, infrastructure teams, platform engineering teams, and/or third-party vendors to ensure end-user issues are fixed at their root and do not recur.

• Provide excellent customer service experiences for all end users, traders, and senior leadership, acting as the end user’s advocate, ensuring their issues are fully fixed and they have an optimal IT experience.

• Collaborate effectively with both local and remote or distributed team members to accomplish small support tasks and large technical projects.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• 5+ years of relevant technical support experience in a medium to large, complex, and fast-moving enterprise environment.

• Advanced knowledge of Windows, macOS, Linux, iOS, Android, networking, and information security topics.

• Working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN.

• Working knowledge of messaging platforms, telecommunication tools, collaboration tools, and video conferencing (e.g., WebEx, MS Teams, Zoom).

• Ability to communicate effectively and professionally across all settings to technical and non-technical audiences of all tenure and seniority.Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Ability to work independently with minimal supervision

• Excellent coordination skills and a team player

• Ability to identify issues and escalate as needed

• Excellent written and oral communication skills

• Strong interpersonal and customer service skills

• Ability to resolve technical issues under pressure

Preferred Qualifications: 

• Experience working in the financial services industry

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day. 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

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• Travel Requirement: 25%–50%

• Reports To: LMC Global Delivery and Service Manager

• Team: SDS Global Management Team

Role Summary

The IoT Regional Manager is accountable for the successful execution and oversight of Smart Building Solutions across a designated region. This role ensures alignment with IoT and sustainability objectives by managing technical operations, vendor performance, project delivery, and compliance. The Regional Manager is responsible for ensuring that all assigned tasks are completed effectively and in coordination with the SDS Global Team and Regional Technical Lead.

Key Responsibilities

• Own and manage the end-to-end implementation, enhancement, and lifecycle of IoT-based Smart Building Solutions within the region.

• Ensure all technical operations are supported by the Regional Technical Lead and meet standards for performance, security, and compliance.

• Lead vendor and project management activities, including RFP development, Scope of Work creation, ROM estimation, and milestone tracking.

• Oversee vendor performance, enforce SLAs, and manage escalations to ensure timely and compliant delivery.

• Direct daily IoT operations, including telemetry monitoring, device health, and remote maintenance activities.

• Conduct and oversee site audits, service ticket reviews, and corrective action implementation.

• Ensure Azure IoT and related platform support is aligned with regional needs and global standards.

• Maintain full accountability for compliance with Data Privacy and regional regulatory requirements.

• Manage and maintain accurate documentation for all regional IoT systems, including SOPs, KB articles, and escalation protocols.

• Oversee supplier onboarding and ensure documentation aligns with procurement and governance standards.

• Serve as the primary regional point of contact for integrators and suppliers, managing feedback loops and driving continuous improvement.

• Coordinate with regional stakeholders and the SDS Global Team to ensure consistent solution delivery and alignment.

• Prepare and deliver monthly performance and escalation reports, and track service metrics and project KPIs.

• Lead contributions to global knowledge-sharing initiatives and documentation repositories.

Qualifications

• Bachelor’s degree in Engineering, IT, or a related field (advanced degree preferred).

• 5+ years of experience in IoT, smart building systems, or technical operations.

• Proven ability to manage vendors, projects, and compliance in a complex, multi-region environment.

• Familiarity with Azure IoT, telemetry systems, and data analytics platforms.

• Strong leadership, communication, and problem-solving skills.

• Demonstrated experience in managing technical documentation and knowledge bases.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

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What this Job Entails: 

The Service Delivery Manager is a client facing role and requires that you establish and satisfactorily manage client and employee expectations. The role requires leadership, strong ability to multitask, prioritize, communicate, and direct a very diverse set of teams. The responsibilities range from interviewing, hiring, and managing personnel to perform day to day tasks, ensuring that work is performed as expected, with regular client communication on progress. The successful candidate will have the ability to manage and evolve existing services across multiple disciplines, assisting sales teams with the growth strategy. 

Scope: 

• Works on issues of diverse scope where analysis of a situation or data needs evaluation of multiple factors, including a familiarity with current business trends. 

• Follows processes and operational policies while selecting methods and techniques for obtaining solutions. 

• Acts as advisor to subordinates to meet schedules and/or resolve technical problems. 

• Develops and administers schedules, performance requirements.

• May have budget responsibilities.

Your Roles and Responsibilities:

• Provide leadership to diverse operations teams 

• Implement, monitor and provide timely reports to customers on service delivery metrics 

• Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place and followed by each service team 

• Drive internal and client meetings covering delivery performance, service improvements, quality, and processes 

• Be accountable for the quality of service and performance; ensure future demand from growth and projects are understood and factored into capacity plans for all associated teams 

• Work closely with Business Development and Client Partner teams to support growth, including help with services content for Statements of Work, and development/transition to stronger managed services capabilities 

• Works with the SMEs and stakeholders to define the roadmap for any given product and translate this into user stories or RFPs depending on the build decision 

• Work closely with Recruiting to develop pipeline and process for hiring strong candidates and interview where necessary 

• Further, develop and maintain retention program and incentives for field employee satisfaction 

• Manage large projects or delivering the IT components of major projects to time, cost, quality and benefits realisation requirements

• Assimilate, understand and manage problem solving and opportunities recognition in the context of IT Infrastructure and/or application change solution concept, solutioning, design and deployment in a major software services/hardware environment

• Takes ownership for the resolution of highly complex issues and risks that have been escalated

• Leads the collaborative, dynamic planning process – prioritizing the work that needs to be done against the capacity and capability of the team

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. 

• Must be able to lead a cooperative effort among members of a project team.

• A track record of successfully delivering a range of complex, high profile IT projects.

• Proven track record of implementing and leading improvements in project lifecycle.

• Able to identify projects at risk and take appropriate action to recover, often working across divisional boundaries.

• Passionate about the IT industry and how new technology can improve business outcomes.

• Strong technical knowledge of enterprise IT, including but not limited to help desk, networking, ticket and incident management, AV/VC, and asset management. 

• Strong analytical, organizational, communication and presentation skills. 

• Highly adaptable with the ability to effectively manage multiple concurrent work streams. 

• Strong business acumen and the ability to provide operational, technical and financial oversight. 

• Proven leadership skills with the ability to motivate, lead, develop, direct and position people to work effectively in a team environment. 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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We are seeking a highly skilled and experienced Senior IT Project Manager to lead and deliver complex IT projects with a focus on network infrastructure, data center technologies, and iterative deployment methodologies. The ideal candidate will possess deep expertise in managing projects involving microwave networks, common facilities, network infrastructure, compute, storage, and associated tools. With a strong understanding of both waterfall and agile project management frameworks, the successful candidate will effectively drive project execution while ensuring alignment with organizational objectives.

Key Responsibilities:

Lead and manage end-to-end IT projects, ensuring they are delivered on time, within scope, and within budget.

Oversee projects related to network infrastructure (microwave, common facilities, and general network upgrades) and data center operations (compute, storage, and associated tools).

Develop and maintain detailed project plans, including schedules, budgets, and resource allocation.

Implement deployment strategies using an iterative approach to ensure smooth transitions and minimize disruptions.

Coordinate cross-functional teams, including technical staff, vendors, and stakeholders, to ensure project success.

Serve as the primary point of contact for all project-related communications, updates, and reporting.

Monitor and mitigate project risks and issues, escalating as necessary to ensure successful outcomes.

Drive adoption of best practices in project management methodologies, balancing waterfall and agile approaches based on project needs.

Ensure compliance with organizational policies, standards, and regulatory requirements.

Provide mentorship and guidance to junior project managers and team members.
Conduct regular site visits across utility and infrastructure locations to assess project needs, validate field conditions, and ensure alignment between design requirements and actual site constraints. This role requires driving to job sites as part of normal project duties.

Required Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field.

Minimum of 5 years of experience managing complex IT projects.

Demonstrated expertise in network infrastructure (microwave, common facility, and general network solutions) and data center technologies (compute, storage, and tools).

Strong knowledge of both waterfall and agile project management methodologies.

Proven ability to lead iterative deployment strategies and manage multiple phases of project delivery.

Excellent communication and stakeholder management skills.

Strong problem-solving and analytical capabilities.

Ability to work effectively in a fast-paced, collaborative environment.

Preferred Qualifications:

Prior experience in utility or energy sector projects.

Project Management Professional (PMP) certification.

Agile certifications (e.g., Certified Scrum Master, SAFe)

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

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The Technical Program Management role is responsible for planning and coordinating

all aspects of internal information, system-specific projects from initiation to delivery.

Projects often involve network, server, or software implementation and upgrades, and

PC deployment. The role coordinates work performed by Engineering and internal

customers/partners by defining project requirements, performing feasibility and

needs/impact assessments. The role develops detailed requirements and manages all

implementation processes including resource allocation, progress tracking, monitoring

change control process, testing, documentation, training and on-time delivery within

budget constraints. Projects may vary in number, size and complexity. Your Roles and

Responsibilities:

● Manages multiple, cross-functional and technical projects.

● Partner with functional teams during initiation, plan, design, procurement,

deployment, and post deployment phases.

● Responsible for managing/tracking program milestones, timeline, and overall

deliverables.

● Engage in creating and maintaining comprehensive project documentation

including schedules, reviews, process documents, risk analysis, etc.

● Participate in the definition of project scope and objectives, involving all relevant

stakeholders and ensuring technical feasibility.

● Participate in driving project lifecycle milestones from concept commit through

project closure and advocate change management.

● Use metrics and KPIs to measure project performance using appropriate tools

and techniques, and provide regular status updates.

● Participate in internal process improvements; remove gaps, across multiple

teams and functions.

● Ensure risks are accounted for and provide risk mitigation strategies.

● Be a point of contact for vendor partners and internal stakeholders.

● Coordinate and assist with regularly scheduled meetings with core teams.

● Take an active role in evaluation of post project results against metrics;

recommend or implement changes to improve delivery practices/processes. ●

Other duties as required. This list is not meant to be a comprehensive inventory of

all responsibilities assigned to this position.

Required Qualifications/Skills:

● Bachelor's degree (B.S/B.A) from four-college or university and 2 to 5 years'

related experience and/or training; or equivalent combination of education and

experience

● Builds productive internal and external working relationships

● Exercises technical judgment within defined procedures and practices to

determine appropriate action understanding of project management teams,

resolving conflict, and meeting schedule timelines Excellent communication

skills (verbal, written, documentation)

● Ability to work on multiple projects and assignments concurrently ● Self-starter

who is able to quickly learn new tools and gain familiarity with new processes and

technologies with minimal assistance

● Experience creating spreadsheets, presentation material, and project/process

documentation

● Familiarity with distributed version control systems, error code diagnosis, and

technical troubleshooting

● Strong observational and analytical skills, including: ability to collect, organize,

analyze and disseminate significant amounts of information, strong attention to

detail and accuracy, ability to track and report metrics, and manage risks

● Ability to collaborate with stakeholders and communicate project updates to

client executives.

Preferred Qualifications:

● Various certifications

● Change management knowledge

Physical Demand & Work Environment:

● Must have the ability to perform office-related tasks which may include prolonged

sitting or standing

● Must have the ability to move from place to place within an office environment

● Must be able to use a computer

● Must have the ability to communicate effectively

● Some positions may require occasional repetitive motion or movements of the

wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

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Network Operations Engineer II - Client Onsite

Work Location: Denver, CO

Our Tier 2 NOC Engineer is responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed Optical and IP Network. This role requires deep expertise in network infrastructure, routing, switching, troubleshooting, and operational support.

The Engineer is responsible for taking ownership of complex cases and driving them to resolution. This position also contributes to process improvements, automation, and monitoring system enhancements to optimize network operations.

Key Responsibilities

Advanced Network Operations & Troubleshooting

• Operate and troubleshoot a globally based Optical and IP network, including routing and switching devices.

• Perform fault isolation and resolution, diagnosing Layer 1–3 network issues.

• Take ownership of escalated cases from Tier 1 engineers, ensuring a successful resolution.

• Manage and escalate critical events, communicating clearly and concisely with stakeholders.

• Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling.

• Detect and diagnose various error/failure conditions across an array of network device types.

• Provide hands-on support for network incidents, collaborating with engineering teams when required.

Incident Response & Escalation Support

• Serve as the escalation point-of-contact during business hours, handling troubleshooting, tooling, and process issues.

• Coordinate with various teams on maintenance activities impacting network infrastructure.

• Own incident response processes, including escalations to higher-level support teams when necessary.

• Rapidly respond to major network incidents, supporting SEV initiation and resolution processes.

Network Monitoring & Optimization

• Monitor the DC network infrastructure ticket queues, ensuring timely and accurate responses to alerts.

• Track and document incident resolution steps, maintaining accurate logs in ticketing systems.

• Proactively identify and resolve network performance issues, optimizing existing configurations.

• Develop and maintain network change documentation, including VLAN, subnet, and DNS modifications.

Automation & Continuous Improvement

• Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements.

• Identify areas for automation to improve efficiency.

• Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs.

• Support network optimization efforts, participating in capacity planning and scaling initiatives.

Process & Asset Management

• Document and optimize operational processes and procedures, ensuring alignment with best practices.

• Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements.

• Ensure accurate inventory and documentation in collaboration with audit and asset management teams.

• Monitor tickets for adherence to SLAs, ensuring prompt issue resolution.

Required Qualifications & Skills

Technical Skills

• Expertise in Data Center networking, including rack installations, routers, switches, VLANs, and routing protocols (BGP, OSPF, MPLS, etc.).

• Strong experience troubleshooting Layer 1–3 network issues in a large-scale production environment.

• Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).

• Advanced knowledge of troubleshooting IP transport/transmission networks and transceivers.

• Experience capturing and analyzing network traffic for troubleshooting.

• Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent).

Soft Skills & Work Ethic

• Strong analytical skills, problem-solving mindset, and ability to work autonomously.

• Excellent communication and documentation skills for incident tracking and resolution.

• Proven ability to work in a fast-paced, mission-critical environment.

• Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues.

Experience & Education

• Bachelor’s degree in Computer Science, Networking, or a related field (or equivalent experience).

• 5+ years of network operations experience, with a focus on Optical and IP networks.

• Certifications preferred:

• CCNP (Cisco Certified Network Professional)

• JNCIP (Juniper Networks Certified Internet Professional)

• ITIL v4 (for incident and service management)

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

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Senior QA Automation Engineer

Job Description

We are seeking an experienced Senior QA Automation Engineer to design, develop, and maintain comprehensive automated testing solutions at Astreya. The ideal candidate will bring deep expertise in test automation frameworks and quality engineering practices, along with a strategic mindset to shape our overall testing architecture. This role requires someone who can build robust, scalable test infrastructure collaborating across departments to ensure the highest quality standards for our products.

Key Responsibilities

Test Architecture & Strategy

• Architect and implement scalable test automation frameworks across web, API, and mobile platforms

• Establish and enforce testing standards, best practices, and quality metrics

• Make critical decisions on testing tools, technologies, and methodologies

• Lead the evaluation and adoption of new testing frameworks and approaches as appropriate

• Design and implement reusable testing libraries and utilities

Automation Development & Implementation

• Build and maintain sophisticated automated test suites using modern testing frameworks

• Create elegant solutions for complex testing scenarios including end-to-end, integration, and performance testing

• Implement advanced test data management and environment configuration strategies

• Optimize test execution for maximum coverage and efficiency

Strategic Input

• Provide quality engineering expertise in product strategy discussions

• Identify and address testing challenges proactively

• Research and recommend innovative approaches to improve testing efficiency

• Participate in technical decision-making at the organizational level

• Contribute to long-term quality and testing roadmaps

Requirements

Experience & Education

• 4-6 years of professional experience in QA automation and quality engineering

• Proven experience building and maintaining test automation frameworks in production environments

• Bachelor's degree in Computer Science, related field, or equivalent advanced practical experience

• Track record of successfully implementing automated testing solutions at scale

Technical Skills

• Expert-level proficiency in at least one programming language (Python, Java, JavaScript, or TypeScript)

• Advanced knowledge of test automation frameworks (Selenium, Playwright, Cypress, or WebdriverIO)

• Strong experience with API testing tools and frameworks (Postman, REST Assured, or similar)

• Experience with version control systems (Git) and branching strategies

• Advanced knowledge of test management and defect tracking tools

Preferred Qualifications

• Experience with mobile test automation (Appium, Detox, or XCUITest/Espresso)

• Knowledge of cloud testing platforms (BrowserStack, Sauce Labs, or LambdaTest)

• Experience with database testing and SQL

• Understanding of accessibility testing tools and compliance (WCAG, Section 508)

• Experience with contract testing (Pact) and service virtualization

• Familiarity with AI/ML-assisted testing tools

• ISTQB certification or equivalent

• Open-source contributions or personal projects demonstrating testing expertise

Primary Focus – Agentic & LLM Testing

• Validate LLM-driven agents as deterministic execution engines, not conversational systems.

• Ensure agents strictly follow system instructions, execution plans, and guardrails.

• Test decision consistency and repeatability across identical inputs and executions.

• Verify correctness of branching logic, tool invocation, retries, and fallback behavior.

• Detect and prevent hallucinated actions, unauthorized tool usage, and state inconsistencies.

• Validate agent memory and session state across long-running and concurrent executions.

Explicit Positioning (Optional but Strong)
This role is automation-first. Manual testing is not part of the responsibility.

About Astreya

Astreya is a global IT managed services provider, delivering technology infrastructure solutions that help businesses scale, drive innovation, and streamline operations. Founded in 2001 and headquartered in San Jose, California, Astreya operates in over 35 countries and supports some of the world's most recognized companies. Astreya provides solutions across public, private, and hybrid clouds, data centers, and the modern workplace while leveraging AI automation across it all. Our mission is to empower organizations to adapt and thrive in an ever-evolving digital landscape by transforming the way they leverage technology to support their customers, empower their employees, and grow their businesses. Learn more at www.astreya.com and follow us on LinkedIn.

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Your Roles and Responsibilities:

• 3PL & VAR Engagement: Forge and sustain strategic partnerships with 3PLs like UPS/DHL and VARs (Zones, Connections, Denali, QIS etc), optimizing inventory dynamics upstream in the supply chain.

• Supplier Performance: Design & implement KPIs & metrics to measure and report 3PL & VAR Performance. Implement routine for reviews together with vendor parties. 

• Functional Leadership: Guide the functional direction of the inventory management process, setting best practices, methodologies, and standards for the inventory team to adhere to.

• Advanced Inventory Strategy: Delve into intricate inventory challenges, crafting solutions to address stock imbalances, demand surges, and inventory turnover.

• Process Excellence: Pioneer continuous improvement projects, capitalizing on technology and industry best practices to fine-tune inventory operations.

• Stakeholder Collaboration: Collaborate intensively with cross-functional teams, 3PLs, and VARs to synchronize supply chain efforts and optimize inventory flows from end to end.

• Predictive Forecasting: Utilize sophisticated analytics to pre-empt stock needs, minimizing stockouts, wastage, and inventory holding overheads.

• Strategic Formulation: Develop and iterate on inventory management strategies that reflect the network specific per region, optimizing for user experience whilst holding efficient stock levels. 

• Reporting & Deep Insights: Provide comprehensive and nuanced reports to upper management, presenting a clear picture of inventory performance, challenges, and potential areas of improvement.

• Vendor Relations: Engage actively in discussions and negotiations with vendors and suppliers, ensuring punctual deliveries and cost-effective sourcing.

• Regulatory Adherence: Uphold and promote adherence to international trade and inventory regulations, ensuring a compliant and seamless supply chain.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from a leading college or university in Supply Chain, Logistics, Business Management, or a related field. A Master’s Degree or relevant professional certification is an added advantage.

• A minimum of 5 years in inventory management, with demonstrable experience in shaping functional strategies and frameworks. Prior engagement with 3PLs is preferred.

• Strong analytical skills with the ability to interpret complex data and draw actionable insights 

• Excellent interpersonal and communication skills, with the ability to work effectively across different time zones and with various stakeholders, including suppliers, logistics partners, and internal teams

• Follows standard practice and procedures when analyzing situations or data

• Strong organization skills and ability to adapt to a rapidly changing work environment.

• Ability to work in a fast-paced environment, managing multiple tasks and priorities, while maintaining a strong attention to detail and adhering to deadlines.

• Aptitude for juggling diverse tasks and priorities in a high-paced environment, always with an eye for detail and deadlines.

Preferred Qualifications: 

• Proficiency in SAP and/or Integrated Business Planning (IBP) systems, with hands-on experience in inventory management modules

• Familiarity with project management  ​

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options

• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

• Introduction to new ways of working and awesome technologies

• Career paths to help you establish where you want to go

• Focus on internal promotion and internal mobility - we love to build teams from within

• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

• Education Assistance

• Dedicated management to provide you with on point leadership and care

• Numerous on the job perks

• Market competitive compensation and insurance, health and wellness benefits

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What this Job Entails: 

The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by network engineers, data center technicians, and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including asset management, resource allocation, progress tracking, monitoring change control process, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Manages multiple, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Responsible for asset and material management across data centers and warehouses

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Participate in internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Be a point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• 2 to 5 years of project management experience in a high-pressure, and fast-paced environment, preferably supporting network hardware or data centers

• 2+ years of experience with data center lifecycles and/or large-scale networks

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• Experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Ability to collaborate with stakeholders and communicate project updates to client executives. 

• Willingness to work across multiple North American timezones (remotely or from the local client office)

Preferred Qualifications: 

• Various certifications

• Understanding of the OSI model

• Change management knowledge 

• Familiarity with various project management methodologies 

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

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What this Job Entails: 

The Senior Supply Chain Manager at Astreya is a strategic leadership role pivotal in driving end-to-end supply chain operations for our largest strategic account. This role demands more than just operational oversight; it requires a visionary leader capable of shaping supply chain strategy, owning client relationships, and structuring global teams for maximum efficiency.

You will take full ownership of the ecosystem: from Order Management and 3PL coordination to high-level demand planning, ensuring that our logistics and inventory strategies align perfectly with the client’s fast-paced infrastructure requirements.

Your Roles and Responsibilities:

1. Strategic Leadership & Organizational Structure

• Team Leadership: Lead and mentor a global team of supply chain planners, fostering a culture of continuous improvement, collaboration, and high performance. The team works across all time zones, and requires a flexible approach to managing a diverse team based remotely. 

• Order Orchestration: Take full responsibility for the Order Orchestration function. You will oversee the coordination of remote deployments and returns, managing Third-Party Logistics (3PL) partners to ensure seamless execution and adherence to SLAs.

• Advanced Inventory Strategy: Delve into intricate inventory challenges, crafting solutions to address stock imbalances, demand surges, and inventory turnover.

2. Client Partnership & Business Intelligence

• Vendor Management: Cultivate robust relationships with vendors, ensuring deliveries are on-time and in-full, and ensuring vendors meet or exceed their contractual obligations. 

• Cross-functional collaboration: Act as a functional leader, guiding teams and collaborating with stakeholders to ensure cohesive supply chain & logistics efforts and optimized performance.

• Strategic Management: Develop and execute long-term supply chain strategies that align with company goals, focusing on efficiency, cost reduction, and process optimization.

• Executive Business Reviews: Lead the narrative during Weekly, Monthly & Quarterly Business Reviews (WBR/MBR). Present data-driven insights, performance trends, and strategic improvements directly to top management and client stakeholders.

3. Operational Execution & Logistics

• Demand Planning: Collaborate with various departments to forecast demand accurately, ensuring supply plans align with customer needs and business goals.

• Inventory Control & Strategy: Manage complex inventory challenges, addressing stock imbalances, demand surges, and turnover. Ensure optimal stock levels are maintained to reduce excess and waste.

• Comprehensive Reporting: Deliver in-depth reports and insights to top management during weekly, monthly & quarterly reviews, highlighting supply chain performance, challenges, blockers and areas for growth.

• Customer Service Excellence: Champion the delivery of top-tier customer service throughout the supply chain. Ensure that all processes, from procurement to final delivery, are customer-centric and aim to exceed client expectations. 

• Cost Management: Oversee budgeting and cost management efforts, aiming to minimize expenses without compromising quality or efficiency.

• Risk Management: Proactively identify potential supply chain disruptions, developing and implementing risk mitigation strategies.

• Regulatory & Policy Compliance: Ensure compliance with relevant laws, regulations, and ethical standards, and provide regular reports on supply chain performance and metrics.

• Process Optimization: Continuously assess and improve supply chain processes, implementing best practices and innovative solutions to enhance performance and reliability.

• Project Management (PMO): Design & execution of continuous improvement projects using PMO tools (e.g., Jira & Confluence) to fine-tune supply chain operations and implement industry best practices.

Required Qualifications/Skills:

• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field; a Master’s degree or professional certifications (e.g., CSCP, CPIM) are advantageous.

• Minimum of 8 years of experience in supply chain management, with at least 3 years in a managerial role.

• Proven track record of developing and executing successful supply chain strategies.

• Strong leadership skills with experience in team development and performance management.

• Excellent analytical, problem-solving, and decision-making skills.

• Strong negotiation skills and experience managing supplier relationships.

• Proficiency in supply chain management software and tools, including SAP, Oracle, or similar platforms.

• Excellent communication skills and the ability to collaborate across various departments and levels of an organization.

• Excellent presentation skills for executive and client business reviews.

• Ability to work in a fast-paced environment, managing multiple tasks and priorities, while maintaining a strong attention to detail and adhering to deadlines.

Preferred Qualifications: 

• Proficiency in SAP and/or Integrated Business Planning (IBP) systems, with hands-on experience in inventory management modules

• Experience in the IT or tech industry is highly desirable.

• Experience in global supply chain management and logistics.

• Strong experience managing 3PL relationships and Order Management lifecycles.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options

• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

• Introduction to new ways of working and awesome technologies

• Career paths to help you establish where you want to go

• Focus on internal promotion and internal mobility - we love to build teams from within

• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

• Education Assistance

• Dedicated management to provide you with on point leadership and care

• Numerous on the job perks

• Market competitive compensation and insurance, health and wellness benefits

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What this Job Entails: 

The Service Desk Specialist II will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.

• Maintain equipment inventory, including processing RMAs and ordering new equipment.

• Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.

• Participates in monitoring, updating and maintaining tickets in a defined ticketing system. 

• Responds to tickets, contacts users and plans workload. 

• Update, track and escalate the ticket to appropriate levels/group for resolution as required. 

• Sign off on closed tickets with the user to include follow up specifically to the end user.

• Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.

• Engage in support of access to corporate network/wireless and applications both on the network as well as over VPN.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Ability to work independently with minimal supervision

• Excellent coordination skills and a team player

• Ability to identify issues and escalate as needed

• Excellent written and oral communication skills

• Strong interpersonal and customer service skills

• Knowledgeable about hardware, software, and network troubleshooting  

• Understanding of software application use and installation

• Ability to resolve technical issues under pressure

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

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Job Title: Senior Scrum Master

Experience: 5-8 Years

Location: [Pune, India / Remote / Hybrid]

Department: Engineering / Product Development

About the Role

We are looking for an experienced Senior Scrum Master to coach, mentor, and guide multiple Agile teams in delivering high-quality products. You will be responsible for fostering an environment where teams can thrive, removing impediments, and driving continuous improvement across the organization. This role requires someone who can operate at both tactical and strategic levels, influencing Agile adoption beyond individual teams.

Key Responsibilities

• Facilitate Scrum/SAFe ceremonies including PI Planning, Iteration/ Sprint Planning, Daily Stand-ups, Scrum of Scrums, Backlog refinements, Sprint Reviews, and Retrospectives for multiple cross-functional teams

• Coach teams on Agile principles, Scrum framework, SAFe framework and best practices to improve velocity, quality, and predictability

• Identify and remove impediments, escalating organizational blockers to leadership when necessary

• Partner with Product Owners to ensure backlog refinement, prioritization, and healthy sprint commitments

• Track and communicate key Agile metrics (velocity, burndown, cycle time, lead time) to stakeholders and leadership

• Drive continuous improvement initiatives and foster a culture of experimentation and learning

• Mentor junior Scrum Masters and contribute to the Agile Center of Excellence

• Collaborate with engineering managers, architects, and delivery leads to align team execution with organizational goals

• Support release planning and coordinate dependencies across teams in a scaled Agile environment (SAFe or similar)

• Champion team health, psychological safety, and sustainable pace

Required Qualifications

• 5+ years of experience as a Scrum Master or Agile Coach working with software development teams

• Strong understanding of Agile frameworks (Scrum, Kanban, XP) and scaled agile frameworks (SAFe, LeSS, Nexus) - Preferably SAFe

• Certified Scrum Master (CSM) or Professional Scrum Master (PSM II/III); SAFe certifications are a plus

• Proven experience working with distributed/remote teams across multiple time zones

• Excellent facilitation, conflict resolution, and stakeholder management skills

• Experience with Agile tools such as Jira, Confluence, Azure DevOps, or similar

• Strong analytical skills with ability to leverage metrics for data-driven decision making

• Exceptional communication skills with ability to influence without authority

Preferred Qualifications

• Experience in AI/ML products domain

• Background in software development, QA, or technical project management

• Experience coaching teams through Agile transformations

• ICP-ACC, ICAgile, or equivalent Agile coaching certifications

• Familiarity with SDLC, Development+QA practices & methodologies, DevOps practices and CI/CD pipelines

About Astreya

Astreya is a global IT managed services provider, delivering technology infrastructure solutions that help businesses scale, drive innovation, and streamline operations. Founded in 2001 and headquartered in San Jose, California, Astreya operates in over 35 countries and supports some of the world's most recognized companies. Astreya provides solutions across public, private, and hybrid clouds, data centers, and the modern workplace while leveraging AI automation across it all. Our mission is to empower organizations to adapt and thrive in an ever-evolving digital landscape by transforming the way they leverage technology to support their customers, empower their employees, and grow their businesses. Learn more at www.astreya.com and follow us on LinkedIn.

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What this Job Entails: 

Material Handlers are responsible for receiving & inspecting shipments and verifying accurate deliveries against purchase orders. Performing Putaways, inventory asset tagging and documenting assets and accessories in inventory management system. Picking items from shelves to shipment or delivery preparation of products. Material Handlers may also perform order tracking, accessories management, managing assets and accessory deployment. Material Handlers enable ~250k staff around the globe. This is an introductory role in Astreya warehousing services.

Scope: 

• Follows established procedures on routine work
• Requires detailed instructions

Your Roles and Responsibilities:

• Assist with inventory,asset management and e-recycling.
• Use ticketing systems to report individual work accomplishments and to track metrics.
• Utilize Inventory Data management software to maintain inventory accuracy and workflow.
• Receive and inspect shipments. Verify accurate deliveries against purchase orders while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor.Verify shipments to packing slips.
• Load and unload shipments; loading dock duties as assigned.
• Maintain inventory and budget records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.
• Unbox, stock inventory on shelves, break down packing materials.
• Assist in inventory procedures including the actual total count of stock items and spot check as needed.
• Perform cleanup duties to maintain the warehouse in a safe and orderly manner.
• Contribute to large scale global projects as needed.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience.
• High attention to detail and ability to follow other technicians’ direction to ensure quality.
• Effectively utilize ticket, inventory, and dispatch management systems.
• Determines methods and procedures on new assignments and may coordinate activities of other personnel.
• Networks with key contacts outside one’s own area of expertise.
• Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met.
• Strong organizational skills including effective record-keeping and maintenance techniques.
• Basic knowledge of computer hardware with the ability to learn new software.
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
• If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus.
• Understands policies and objectives of the assigned program and corresponding activities.
• Knowledge of health and safety regulations.
• Basic methods, practices and terminology used in warehouse operations.
• Basic math skills.
• Methods and procedures of storing and loading supplies and equipment.
• Perform physical duties involved in packing, storing and shipping supplies, equipment and other items.
• Lift and move heavy objects and an understanding of proper methods to safely do so.
• Communicate effectively and understand both oral and written directions.

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 
• Ability to lift, carry, push or pull medium weights, up to 75 pounds
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively 
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
• Driver’s license and clean driving record
• Work is performed while standing, sitting and/or walking.
• Ability to communicate effectively using speech, vision and hearing.
• Use of hands for simple grasping and fine manipulations.
• Requires bending, squatting, crawling, climbing, reaching.
• Requires activities involving being around moving machinery, exposure to marked changes in temperature and humidity, and exposure to dust, fumes and glasses.

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options
• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
• Introduction to new ways of working and awesome technologies
• Career paths to help you establish where you want to go
• Focus on internal promotion and internal mobility - we love to build teams from within
• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
• Education Assistance
• Dedicated management to provide you with on point leadership and care
• Numerous on the job perks

Market competitive compensation and insurance, health, and wellness benefits

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

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Summary :

The Outside Plant (OSP) Fiber Optic Engineer is a critical role responsible for the design, implementation, and maintenance of fiber optic infrastructure to support reliable and high-performing networks. This position requires a blend of technical expertise, project management skills, and cross-functional coordination to ensure successful delivery of OSP projects.

The ideal candidate will have hands-on experience in fiber splicing, OTDR testing, and GIS-based fiber management systems. They will manage vendor relationships, lead cross-functional meetings, and oversee multiple projects to meet organizational goals. Strong attention to detail, adherence to safety regulations, and proficiency with industry-standard tools are essential for success in this role. Additionally, the candidate will ensure that all network documentation is accurate, up-to-date, and compliant with company and regulatory standards.

This role suits individuals with a strong background in OSP engineering, a passion for technology, and the ability to thrive in a fast-paced, collaborative environment.

Job Description :

• Fiber Optic Splicing and Troubleshooting

• • Perform high-quality fiber optic splicing, including troubleshooting high losses and failures in the network.

• Fiber Administration

• • Apply expertise in OSP fiber administration practices to maintain and enhance the fiber network.

• OTDR Testing and Analysis

• • Conduct OTDR testing to assess fiber optic cable integrity and analyze test results to ensure optimal performance.

• GIS and Record Maintenance

• • Utilize GIS-based fiber management systems for network planning and updates.

  • Review construction as-built drawings and maintain accurate and up-to-date network records.

• Vendor and Stakeholder Coordination

• • Manage relationships with vendors and cross-functional teams, ensuring smooth coordination of tasks and deliverables.

• Project Management

• • Lead and manage multiple projects simultaneously, ensuring all tasks are prioritized and completed within deadlines.

  • Monitor OKRs and dashboards to track project progress and outcomes.

• Attention to Detail and Quality Assurance

• • Review and edit splice matrices for accuracy and verify new scopes of work.

  • Maintain data integrity across software tooling systems.

• Team Leadership and Coordination

• • Organize and lead meetings with cross-functional teams to ensure alignment and progress.

  • Provide guidance and mentorship to team members as needed.

• Technical Proficiency

• • Utilize software tools such as FIM, ACC, Gaudi, Ultron, and Glassworks (where applicable).

  • Stay informed on emerging tools and technologies relevant to OSP engineering.

• Safety and Compliance

• • Ensure adherence to all safety regulations and compliance requirements associated with OSP work.

  • Promote a culture of safety within the team.

• Documentation and Reporting

• • Create and maintain detailed records, including MOPs (Methods of Procedure), SOWs (Statements of Work), SOPs (Standard Operating Procedures), and job aids.

  • Provide regular updates and documentation for project progress and outcomes.

Preferred Qualifications

• Minimum 4 years field experience or  Bachelor’s Degree in either Telecommunications Engineering, IT or related field

• Associate Degree or Certification (Minimum Requirement):

• • Fiber Optics Technology

  • Networking and Communications

  • Electronics Engineering Technology

• Specialized Training and Certifications (Highly Desirable):

• • Certified Fiber Optic Technician (CFOT) or equivalent certifications from the Fiber Optic Association (FOA).

  • OTDR Testing Certification

  • GIS Certification (for advanced GIS-based management systems).

  • Project Management Certification (e.g., PMP or CAPM) for handling multiple projects.

  • Safety Certifications, such as OSHA 10/30 or equivalent safety training relevant to construction and OSP environments.

• Additional Knowledge Areas (Optional but Beneficial):

• • Training in software tools such as FIM, ACC, Gaudi, Ultron, and Glassworks.

  • Knowledge of telecommunications industry standards (e.g., ITU-T, ANSI, and IEEE)

Preferred Skills:

• Fiber Optic Splicing: Expertise in splicing fiber optic cables and troubleshooting high losses and failures

• OSP Fiber Administration: Expertise in fiber administration practices

• OTDR Testing: Knowledge of OTDR (Optical Time Domain Reflectometer) testing and its application in fiber optic cable testing and associated analysis

• GIS: Experience with GIS-based fiber management systems and the ability to read construction as-built drawings and maintain records

• Vendor Management: Excellent communication skills with internal xfn’s and external vendors, including managing vendor relationships and task and coordination

• Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, meet deadlines, and OKR and dashboard management

• Attention to Detail: Strong attention to detail to ensure accuracy in reviewing and editing splice matrices, verifying new scope, and maintaining data integrity in software tooling systems

• Leadership: Ability to lead and organize meetings, coordinate with cross-functional teams, and provide guidance to other team members

• Technical Knowledge: familiarity with various software tools such as FIM, ACC, Gaudi, Ultron, and Glassworks (Nice to have)

• Safety and Compliance: Knowledge of safety regulations and compliance requirements related to OSP work

• Documentation: Ability to drive process improvements and maintain accurate and up-to-date records and documentation related to OSP work, including MOPs, SOWs, SOPs, and Job-Aids 

• Proficiency in multiple ticketing systems

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

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What this Job Entails: 

The Service Desk Specialist III will support one of Astreya’s key clients. The role will be responsible for troubleshooting desktop/computer and mobile device hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their specialty

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Use of client’s ticketing system to track customer issues from initial diagnosis, through troubleshooting, and into resolution or escalation.

• Aid with computer and mobile hardware and software, printing, office products, electronic messaging and audio-visual technology.  

• Conduct troubleshooting using documented procedures and available tools as well as your own independent research.

• Act as customer advocate/liaison to other support staff.

• Initiate escalations as appropriate to ensure management is aware of problems that are severe in nature or that exceed documented targets.

• Install and configure Computer and Mobile hardware and software in accordance with published policies/procedures.

• Deploy and recover computer and peripheral equipment.

• Install, configure, and support hardware, software and peripherals to end user devices.

• Perform IT-related Move/Add/Change duties for all employees.

• Perform IT-related setup, support, and breakdown for large meetings or convenings.

• Track IT hardware assets and their respective configurations for potential reuse or retirement.

• Create and document routine IT processes and procedures.

• Balance the demands of daily and routine assignments with long-term projects.

• Develop strong relationships with internal customers, vendors, affiliates, and peers.

• Maintain physical presence at designated service locations to support the employee base.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Minimum 3-5 years of Service Desk/IT Help Desk experience in an enterprise environment.

• Demonstrates sound judgment in selecting methods and techniques for obtaining solutions

• Ability to work independently with minimal supervision

• Proactive and curious mindset

• Excellent coordination skills and a team player

• Ability to identify issues and escalate as needed

• Strong professional interpersonal and customer service skills

• Ability to resolve technical issues under pressure

• Demonstrated clear and effective verbal & written communication skills.

• Excellent Customer Service experience and follow through with attention to detail.

• Expertise with Windows operating system, Office 365 suite and other Microsoft applications and  toolsets.

• Experience troubleshooting hardware and software for Android and iPhone devices in a professional office environment.

• Experience with mobile phone provisioning and set up in a professional office environment. 

• Experience using an IT Knowledge Base and ticketing system, preferably ServiceNow.

• Experience applying ITSM best practices to Incident and Service Requests management.

• Knowledge of Entra ID.

Preferred Qualifications: 

• Apple Device Certification, Windows certifications, KCS certification, CompTIA A+, and/or other relevant certification or training.

• Experience utilizing AI platforms such as Microsoft Copilot or ChatGPT in your daily work and within support scenarios with end users.

• Working knowledge in the use of audio-visual equipment.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Service Desk Specialist III will support one of Astreya’s key clients. The role will be responsible for troubleshooting desktop/computer and mobile device hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their specialty

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Use of client’s ticketing system to track customer issues from initial diagnosis, through troubleshooting, and into resolution or escalation.

• Aid with computer and mobile hardware and software, printing, office products, electronic messaging and audio-visual technology.  

• Conduct troubleshooting using documented procedures and available tools as well as your own independent research.

• Act as customer advocate/liaison to other support staff.

• Initiate escalations as appropriate to ensure management is aware of problems that are severe in nature or that exceed documented targets.

• Install and configure Computer and Mobile hardware and software in accordance with published policies/procedures.

• Deploy and recover computer and peripheral equipment.

• Install, configure, and support hardware, software and peripherals to end user devices.

• Perform IT-related Move/Add/Change duties for all employees.

• Perform IT-related setup, support, and breakdown for large meetings or convenings.

• Track IT hardware assets and their respective configurations for potential reuse or retirement.

• Create and document routine IT processes and procedures.

• Balance the demands of daily and routine assignments with long-term projects.

• Develop strong relationships with internal customers, vendors, affiliates, and peers.

• Maintain physical presence at designated service locations to support the employee base.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Minimum 3-5 years of Service Desk/IT Help Desk experience in an enterprise environment.

• Demonstrates sound judgment in selecting methods and techniques for obtaining solutions

• Ability to work independently with minimal supervision

• Proactive and curious mindset

• Excellent coordination skills and a team player

• Ability to identify issues and escalate as needed

• Strong professional interpersonal and customer service skills

• Ability to resolve technical issues under pressure

• Demonstrated clear and effective verbal & written communication skills.

• Excellent Customer Service experience and follow through with attention to detail.

• Expertise with Windows operating system, Office 365 suite and other Microsoft applications and  toolsets.

• Experience troubleshooting hardware and software for Android and iPhone devices in a professional office environment.

• Experience with mobile phone provisioning and set up in a professional office environment. 

• Experience using an IT Knowledge Base and ticketing system, preferably ServiceNow.

• Experience applying ITSM best practices to Incident and Service Requests management.

• Knowledge of Entra ID.

Preferred Qualifications: 

• Apple Device Certification, Windows certifications, KCS certification, CompTIA A+, and/or other relevant certification or training.

• Experience utilizing AI platforms such as Microsoft Copilot or ChatGPT in your daily work and within support scenarios with end users.

• Working knowledge in the use of audio-visual equipment.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

View Job On WorkDay

• Travel Requirement: 25%–50%

• Reports To: LMC Global Delivery and Service Manager

• Team: SDS Global Management Team

Role Summary

The IoT Regional Manager is accountable for the successful execution and oversight of Smart Building Solutions across a designated region. This role ensures alignment with IoT and sustainability objectives by managing technical operations, vendor performance, project delivery, and compliance. The Regional Manager is responsible for ensuring that all assigned tasks are completed effectively and in coordination with the SDS Global Team and Regional Technical Lead.

Key Responsibilities

• Own and manage the end-to-end implementation, enhancement, and lifecycle of IoT-based Smart Building Solutions within the region.

• Ensure all technical operations are supported by the Regional Technical Lead and meet standards for performance, security, and compliance.

• Lead vendor and project management activities, including RFP development, Scope of Work creation, ROM estimation, and milestone tracking.

• Oversee vendor performance, enforce SLAs, and manage escalations to ensure timely and compliant delivery.

• Direct daily IoT operations, including telemetry monitoring, device health, and remote maintenance activities.

• Conduct and oversee site audits, service ticket reviews, and corrective action implementation.

• Ensure Azure IoT and related platform support is aligned with regional needs and global standards.

• Maintain full accountability for compliance with Data Privacy and regional regulatory requirements.

• Manage and maintain accurate documentation for all regional IoT systems, including SOPs, KB articles, and escalation protocols.

• Oversee supplier onboarding and ensure documentation aligns with procurement and governance standards.

• Serve as the primary regional point of contact for integrators and suppliers, managing feedback loops and driving continuous improvement.

• Coordinate with regional stakeholders and the SDS Global Team to ensure consistent solution delivery and alignment.

• Prepare and deliver monthly performance and escalation reports, and track service metrics and project KPIs.

• Lead contributions to global knowledge-sharing initiatives and documentation repositories.

Qualifications

• Bachelor’s degree in Engineering, IT, or a related field (advanced degree preferred).

• 5+ years of experience in IoT, smart building systems, or technical operations.

• Proven ability to manage vendors, projects, and compliance in a complex, multi-region environment.

• Familiarity with Azure IoT, telemetry systems, and data analytics platforms.

• Strong leadership, communication, and problem-solving skills.

• Demonstrated experience in managing technical documentation and knowledge bases.

View Job On WorkDay

Network Operations Engineer II - Client Onsite

Work Location: Denver, CO

Working Hours:

• Schedule TBD, Likely 4x10 - weekends likely required

• Hours Expected to be 8:00am - 6:00pm

Our Tier 2 NOC Engineer is responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed IP and Optical network. This role requires expertise in network infrastructure, troubleshooting, and operational support.

The Tier 2 Engineer will be responsible for complex cases and driving them to resolution. This position also contributes to process improvements, automation, and monitoring system enhancements to optimize network operations.

Key Responsibilities

Network Operations & Troubleshooting

• Operate and troubleshoot a globally based Optical network.

• Perform fault isolation and resolution on  Layer 0 and 1 network issues.

• Take ownership of network triggered tickets and work with Field Resources to ensure the issues are cleared.

• Manage and escalate critical events, communicating clearly and concisely with stakeholders.

• Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling.

• Detect and diagnose various error/failure conditions across an array of network device types.

• Provide hands-on support for network incidents, collaborating with peers and other cross-functional teams.

Incident Response & Escalation Support

• Serve as the escalation point-of-contact during business hours, handling troubleshooting  and process issues.

• Coordinate with Field Resources to resolve issues that impact network infrastructure.

• Own incident response processes, including escalations to higher-level support teams when necessary.

• Rapidly respond to major network incidents, supporting SEV initiation and resolution processes.

Network Monitoring & Optimization

• Monitor the BBO network infrastructure ticket queues, ensuring timely and accurate ticket handling..

• Track and document incident resolution steps, maintaining accurate logs in ticketing systems.

Automation & Continuous Improvement

• Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements.

• Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs.

• Support network optimization efforts, participating in scaling initiatives.

Process & Asset Management

• Document and optimize operational processes and procedures, ensuring alignment with best practices.

• Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements.

• Ensure accurate inventory and documentation in collaboration with audit and asset management teams.

• Monitor tickets for adherence to SLAs, ensuring prompt issue resolution.

Required Qualifications & Skills

Technical Skills

• Expertise in Optical networking.

• Strong experience troubleshooting Layer 0 and 1 network issues in a large-scale production environment.

• Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).

• Advanced knowledge of troubleshooting transport/transmission networks and transceivers.

• Experience capturing and analyzing network traffic for troubleshooting.

• Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent).

Soft Skills & Work Ethic

• Strong analytical skills, problem-solving mindset, and ability to work autonomously.

• Excellent communication and documentation skills for incident tracking and resolution.

• Proven ability to work in a fast-paced, mission-critical environment.

• Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues.

Experience & Education

• Bachelor’s degree in Computer Science, Networking, or a related field (or equivalent experience).

• 3+ years of network operations experience, with a focus on IP and Optical networks.

• Certifications preferred:
  OC-A or OC-P (Ciena Optical Communications Associate/Professional)
  CCNP (Cisco Certified Network Professional)
  JNCIP (Juniper Networks Certified Internet Professional)

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

View Job On WorkDay

Network Operations Engineer II - Client Onsite

Work Location: Denver, CO

Working Hours:

• Schedule TBD, Likely 4x10 - weekends likely required

• Hours Expected to be 8:00am - 6:00pm

Our Tier 2 NOC Engineer is responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed IP and Optical network. This role requires expertise in network infrastructure, troubleshooting, and operational support.

The Tier 2 Engineer will be responsible for complex cases and driving them to resolution. This position also contributes to process improvements, automation, and monitoring system enhancements to optimize network operations.

Key Responsibilities

Network Operations & Troubleshooting

• Operate and troubleshoot a globally based Optical network.

• Perform fault isolation and resolution on  Layer 0 and 1 network issues.

• Take ownership of network triggered tickets and work with Field Resources to ensure the issues are cleared.

• Manage and escalate critical events, communicating clearly and concisely with stakeholders.

• Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling.

• Detect and diagnose various error/failure conditions across an array of network device types.

• Provide hands-on support for network incidents, collaborating with peers and other cross-functional teams.
   

Incident Response & Escalation Support

• Serve as the escalation point-of-contact during business hours, handling troubleshooting  and process issues.

• Coordinate with Field Resources to resolve issues that impact network infrastructure.

• Own incident response processes, including escalations to higher-level support teams when necessary.

• Rapidly respond to major network incidents, supporting SEV initiation and resolution processes.
   

Network Monitoring & Optimization

• Monitor the BBO network infrastructure ticket queues, ensuring timely and accurate ticket handling..

• Track and document incident resolution steps, maintaining accurate logs in ticketing systems.

Automation & Continuous Improvement

• Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements.

• Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs.

• Support network optimization efforts, participating in scaling initiatives.

Process & Asset Management

• Document and optimize operational processes and procedures, ensuring alignment with best practices.

• Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements.

• Ensure accurate inventory and documentation in collaboration with audit and asset management teams.

• Monitor tickets for adherence to SLAs, ensuring prompt issue resolution.

Required Qualifications & Skills

Technical Skills

• Expertise in Optical networking.

• Strong experience troubleshooting Layer 0 and 1 network issues in a large-scale production environment.

• Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).

• Advanced knowledge of troubleshooting transport/transmission networks and transceivers.

• Experience capturing and analyzing network traffic for troubleshooting.

• Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent).

Soft Skills & Work Ethic

• Strong analytical skills, problem-solving mindset, and ability to work autonomously.

• Excellent communication and documentation skills for incident tracking and resolution.

• Proven ability to work in a fast-paced, mission-critical environment.

• Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues.

Experience & Education

• Bachelor’s degree in Computer Science, Networking, or a related field (or equivalent experience).

• 3+ years of network operations experience, with a focus on IP and Optical networks.

• Certifications preferred:
  OC-A or OC-P (Ciena Optical Communications Associate/Professional)
  CCNP (Cisco Certified Network Professional)
  JNCIP (Juniper Networks Certified Internet Professional)

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

View Job On WorkDay

Network Operations Engineer II - Client Onsite

Work Location: Denver, CO

Working Hours:

• Schedule TBD, Likely 4x10 - weekends likely required

• Hours Expected to be 8:00am - 6:00pm
   

Our Tier 2 NOC Engineer is responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed IP and Optical network. This role requires expertise in network infrastructure, troubleshooting, and operational support.

The Tier 2 Engineer will be responsible for complex cases and driving them to resolution. This position also contributes to process improvements, automation, and monitoring system enhancements to optimize network operations.
 

Key Responsibilities

Network Operations & Troubleshooting

• Operate and troubleshoot a globally based Optical network.

• Perform fault isolation and resolution on  Layer 0 and 1 network issues.

• Take ownership of network triggered tickets and work with Field Resources to ensure the issues are cleared.

• Manage and escalate critical events, communicating clearly and concisely with stakeholders.

• Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling.

• Detect and diagnose various error/failure conditions across an array of network device types.

• Provide hands-on support for network incidents, collaborating with peers and other cross-functional teams.
   

Incident Response & Escalation Support

• Serve as the escalation point-of-contact during business hours, handling troubleshooting  and process issues.

• Coordinate with Field Resources to resolve issues that impact network infrastructure.

• Own incident response processes, including escalations to higher-level support teams when necessary.

• Rapidly respond to major network incidents, supporting SEV initiation and resolution processes.
   

Network Monitoring & Optimization

• Monitor the BBO network infrastructure ticket queues, ensuring timely and accurate ticket handling..

• Track and document incident resolution steps, maintaining accurate logs in ticketing systems.
   

Automation & Continuous Improvement

• Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements.

• Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs.

• Support network optimization efforts, participating in scaling initiatives.
   

Process & Asset Management

• Document and optimize operational processes and procedures, ensuring alignment with best practices.

• Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements.

• Ensure accurate inventory and documentation in collaboration with audit and asset management teams.

• Monitor tickets for adherence to SLAs, ensuring prompt issue resolution.

Required Qualifications & Skills

Technical Skills

• Expertise in Optical networking.

• Strong experience troubleshooting Layer 0 and 1 network issues in a large-scale production environment.

• Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).

• Advanced knowledge of troubleshooting transport/transmission networks and transceivers.

• Experience capturing and analyzing network traffic for troubleshooting.

• Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent).

Soft Skills & Work Ethic

• Strong analytical skills, problem-solving mindset, and ability to work autonomously.

• Excellent communication and documentation skills for incident tracking and resolution.

• Proven ability to work in a fast-paced, mission-critical environment.

• Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues.

Experience & Education

• Bachelor’s degree in Computer Science, Networking, or a related field (or equivalent experience).

• 3+ years of network operations experience, with a focus on IP and Optical networks.

• Certifications preferred:
  OC-A or OC-P (Ciena Optical Communications Associate/Professional)
  CCNP (Cisco Certified Network Professional)
  JNCIP (Juniper Networks Certified Internet Professional)

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

The Desktop Support I role is responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup. Desktop Support roles enable over 70,000 staff around the globe. This is an introductory role to IT services. 

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist in performing inventory and asset management, conference room preventative maintenance, and e-recycling

• Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction

• Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees

• Assist in deployment and recovery of laptop and desktop images

• Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Utilize Inventory Data management software to maintain inventory accuracy and workflow

• Contribute to large scale global projects as needed

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
• Excellent written and verbal communications skills
• Ability to work in a large team with minimal supervision
• Capable of providing an outstanding user experience
• Basic inventory or IT knowledge
• Interest in new technologies and IT career path

Physical Demand & Work Environment:

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day. 

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

The Technical Writer will collaborate with Astreya Partners’ subject matter experts to develop and enhance documentation related to services. The role will both compose new documentation and edit the work of others, ensuring high standards for readability, grammar, and content. The key to success in this rule is the ability to synthesize complex instructions into easy to follow guidebooks, instructions, and general communications. The person in this position should be an expert in communications. 

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Create and maintain how-to documentation related to inventory management and IT logistics

• Develop collateral for a Learning Management System (LMS)

• Ensure documentation is easy to read, grammatically perfect, succinct, adheres to standards, and is, overall, effective in terms of intended purpose

• Provide expertise to others in terms of effective communication methods

• Develop narrative content along with graphics and diagrams

• Develop and edit weekly communications to inventory technicians, for content related to change management

• Conduct interviews with various users and technical staff to gather data for documentation.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Experience writing, proofreading and editing

• Ability to produce and organize content succinctly, with a logical flow

• Experience with content authoring tools

• Experience editing and formatting technical documents

• Experience using a content management system or document management system

• Passionate attention to detail

• Ability to work independently and be self directed, as well as the ability to willingly follow guidance from others

Preferred Qualifications: 

• Familiarity with inventory management and IT logistics related services

• Technical background related to IT

• Familiarity using Google apps such as Gmail, Docs, Sheets, Slides, and Sites

• Experience working in an international setting

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

The Project Coordinator I will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Organize and enrich existing Jira tickets with clear descriptions, ownership, due dates, components, labels, and linked guidance

• Create new Jira tickets for third party, internal systems, 1st party products based on provided inputs

• Build and configure departmental dashboards that surface open work, progress, and metrics

• Apply a consistent framework across hundreds of tickets to support accurate reporting

• Work with the Privacy team to ensure each requirement is captured correctly

• Support light documentation needs and weekly review cycles

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Assist with maintaining and monitoring project plans, project schedules, work hours and expenditures.

• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular reports as required.

• Assists with identifying trends or recurring problems and escalates to management for resolution.

• Assists with locating and defining new process improvement opportunities.

• Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 3 years’ related experience and/or training; or equivalent combination of education and experience

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Familiarity with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Preferred Qualifications: 

• Understanding or previous experience with ticketing systems and/or project management system​

• Understanding of or previous experience in a technology driven environment

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

The Data Center Engineer III will be heavily involved in the design of the datacenter collocations, infrastructure hardware, and provide technical consultations. The incumbent will build/create all drawings for datacenter POP’s and develop/write Scopes of Work (SOW) for new POP builds. The Data Center Engineer will create detailed installation MOP’s (Method of Procedure) for multiple types of optical transport and switching equipment, overheads (fiber raceway, ladder, basket) and power AC/DC. The incumbent will also communicate with all departments and provide tech support for Network Engineers.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Deploying, configure, and support a large-scale production and corporate network and server infrastructure in data centers and Point of Presence (POP) sites.

• Calculate and document equipment power requirements and work with Engineering, Facilities Operations, and/or collocation vendors to meet these requirements.

• Manage project timelines to support network turn-up within expected completion intervals.

• Responsible for asset management of networking gear in datacenter and POP sites.

• Contribute to documentation, automation and processes as they evolve.

• Create network and server rack face elevations, floor plans, wiring diagrams, and detailed port maps for new deployments and documentation.

• Create statements of work for vendors at the POP sites.

• Create cage and rack designs and understand the overall needs of POP infrastructure.

• Document and follow RMA processes and procedures for all relevant vendors.

• Assist in following, improving, and implementing data center and POP best practices.

• Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Understanding of Data center practices (i.e. cable routing, calculating power usage and cooling).

• Familiarity with creating As-Built drawings for Datacenter POPs and creating the 3rd module on DC-CAD

• Knowledge of how to build/create SOW’s for new POP builds

• Understanding of field-based work in POPs, carrier hotels, or Central Office environments.

• Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies.

• Excellent communication skills, should be able to work with carriers/vendors

• Understanding of importance of dealing with service providers and colocation facilities

• Ability to work within a global team in a fast-paced and dynamic environment with limited supervision

• Strong attention to detail with excellent time management and organization skills

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

The Software Engineer designs, develops, troubleshoots and debugs software programs for enhancements and new products. They will also develop software and tools in support of design, infrastructure and technology platforms.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Provide administration, development, and application support for end users

• Participate in the design, develop, code, test and debug system software

• Review code and design software

• Participate in configuring and integrating third-party software components and technologies

• Engage in performing root cause analysis of network, operating system, and other issues related to how technical solutions operate in customer environments

• Address and resolve software bugs and bug reproduction requests; logging of all incidents and requests; engaging other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility

• Provide limited after hours and on-call support as needed

• Engage in review and development of test documentation

• Work with stakeholders and cross-functional teams on projects and initiatives

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of various development programs

• Ability to quickly learn customer support processes, tools and techniques

• Understanding of how to configure third-party software components and technologies 

• Ability to perform root cause analysis of network, operating system, and other issues 

• Excellent communication skills in English (both speaking and writing)

• Ability to collaborate and work remotely including use of communication tools

• Ability to multi-task and self-organize including prioritization of activities

• Understanding of using monitoring systems 

• Attention to detail 

Preferred Qualifications: 

• Familiarity with system administration 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

Software Developers play a key role in the design, installation, testing and maintenance of our software.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Consults with supervisor, systems analysts, other programmers, and end users to gather information about program intent, functions, features, data requirements, input requirements, output requirements, internal and external checks and controls, hardware and operating system environment, and interfaces with other systems.

• Participates in design and writing of program specifications based on consultations with supervisor, systems analysts, other programmers, and end users.

• Converts designs and specifications into computer code.

• Engages in the process of compiling code into programs and corrects errors detected in the compile process.

• Participates in creating test transactions and running tests to find errors and confirm the program meets specifications.

• Analyzes code to find causes of errors and revise programs.

• Engages in writing and maintaining documentation of changes to computer code, programs, and specifications.

• Designs and codes layouts for onscreen user interfaces, printed outputs, and interfaces with other systems.

• Participates in user review and technical documentation written by others to confirm consistency with program operations.

• Provides technical assistance by responding to inquiries regarding errors, problems, or questions with programs.

• Revises programs for corrections, enhancements, or system environment changes.

• Trains end users or technical support staff to use and support programs.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of programming or computer science/engineering

• Familiarity with relational database schemas and SQL

• Knowledge of using modern developmental tools

• Understanding of how to program a software program (windows or web based) that interacts with a relational database

• Knowledge of coding languages 

Preferred Qualifications: 

• Familiarity with various development methodologies

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

Software Developers play a key role in the design, installation, testing and maintenance of our software.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Consults with supervisor, systems analysts, other programmers, and end users to gather information about program intent, functions, features, data requirements, input requirements, output requirements, internal and external checks and controls, hardware and operating system environment, and interfaces with other systems.

• Participates in design and writing of program specifications based on consultations with supervisor, systems analysts, other programmers, and end users.

• Converts designs and specifications into computer code.

• Engages in the process of compiling code into programs and corrects errors detected in the compile process.

• Participates in creating test transactions and running tests to find errors and confirm the program meets specifications.

• Analyzes code to find causes of errors and revise programs.

• Engages in writing and maintaining documentation of changes to computer code, programs, and specifications.

• Designs and codes layouts for onscreen user interfaces, printed outputs, and interfaces with other systems.

• Participates in user review and technical documentation written by others to confirm consistency with program operations.

• Provides technical assistance by responding to inquiries regarding errors, problems, or questions with programs.

• Revises programs for corrections, enhancements, or system environment changes.

• Trains end users or technical support staff to use and support programs.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of programming or computer science/engineering

• Familiarity with relational database schemas and SQL

• Knowledge of using modern developmental tools

• Understanding of how to program a software program (windows or web based) that interacts with a relational database

• Knowledge of coding languages 

Preferred Qualifications: 

• Familiarity with various development methodologies

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

Software Developers play a key role in the design, installation, testing and maintenance of our software.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Consults with supervisor, systems analysts, other programmers, and end users to gather information about program intent, functions, features, data requirements, input requirements, output requirements, internal and external checks and controls, hardware and operating system environment, and interfaces with other systems.

• Participates in design and writing of program specifications based on consultations with supervisor, systems analysts, other programmers, and end users.

• Converts designs and specifications into computer code.

• Engages in the process of compiling code into programs and corrects errors detected in the compile process.

• Participates in creating test transactions and running tests to find errors and confirm the program meets specifications.

• Analyzes code to find causes of errors and revise programs.

• Engages in writing and maintaining documentation of changes to computer code, programs, and specifications.

• Designs and codes layouts for onscreen user interfaces, printed outputs, and interfaces with other systems.

• Participates in user review and technical documentation written by others to confirm consistency with program operations.

• Provides technical assistance by responding to inquiries regarding errors, problems, or questions with programs.

• Revises programs for corrections, enhancements, or system environment changes.

• Trains end users or technical support staff to use and support programs.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of programming or computer science/engineering

• Familiarity with relational database schemas and SQL

• Knowledge of using modern developmental tools

• Understanding of how to program a software program (windows or web based) that interacts with a relational database

• Knowledge of coding languages 

Preferred Qualifications: 

• Familiarity with various development methodologies

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

The Outside Plant (OSP) Fiber Optic Engineer is a critical role responsible for the design, implementation, and maintenance of fiber optic infrastructure to support reliable and high-performing networks. This position requires a blend of technical expertise, project management skills, and cross-functional coordination to ensure successful delivery of OSP projects.

The ideal candidate will have hands-on experience in OTDR analysation, and GIS-based fiber management systems. They will manage vendor relationships, lead cross-functional meetings, and oversee multiple projects to meet organizational goals. Strong attention to detail and proficiency with industry-standard tools are essential for success in this role. Additionally, the candidate will ensure that all network documentation is accurate, up-to-date, and compliant with company and regulatory standards.

This role suits individuals with a strong background in OSP engineering, a passion for technology, and the ability to thrive in a fast-paced, collaborative environment.

Responsibilities

• Fiber Administration

• • Apply expertise in OSP fiber administration practices to maintain and enhance the fiber network.

• Fiber Optic Troubleshooting , OTDR Testing and Analysis

• • Analyze OTDR testing to assess fiber optic cable integrity and analyze test results to ensure optimal performance.

• GIS and Record Maintenance

• • Utilize GIS-based fiber management systems for network planning and updates.

  • Review construction as-built drawings and maintain accurate and up-to-date network records.

• Vendor and Stakeholder Coordination

• • Manage relationships with vendors and cross-functional teams, ensuring smooth coordination of tasks and deliverables.

• Project Management

• • Lead and manage multiple projects simultaneously, ensuring all tasks are prioritized and completed within deadlines.

  • Monitor OKRs and dashboards to track project progress and outcomes.

• Attention to Detail and Quality Assurance

• • Review and edit splice matrices for accuracy and verify new scopes of work.

  • Maintain data integrity across software tooling systems.

• Team Leadership and Coordination

• • Organize and lead meetings with cross-functional teams to ensure alignment and progress.

  • Provide guidance and mentorship to team members as needed.

• Technical Proficiency

• • Utilize software tools such as FIM, ACC, Gaudi, Ultron, and Glassworks (where applicable).

  • Stay informed on emerging tools and technologies relevant to OSP engineering..

• Documentation and Reporting

• • Create and maintain detailed records, including MOPs (Methods of Procedure), SOWs (Statements of Work), SOPs (Standard Operating Procedures), and job aids.

  • Provide regular updates and documentation for project progress and outcomes.

Preferred Qualifications

• Minimum 4 years field experience or  Bachelor’s Degree in either Telecommunications Engineering, IT or related field

• Associate Degree or Certification (Minimum Requirement):

• • Fiber Optics Technology

  • Networking and Communications

  • Electronics Engineering Technology

• Specialized Training and Certifications (Highly Desirable):

• • Certified Fiber Optic Technician (CFOT) or equivalent certifications from the Fiber Optic Association (FOA).

  • OTDR Testing Certification

  • GIS Certification (for advanced GIS-based management systems).

  • Project Management Certification (e.g., PMP or CAPM) for handling multiple projects.

  • Safety Certifications, such as OSHA 10/30 or equivalent safety training relevant to construction and OSP environments.

• Additional Knowledge Areas (Optional but Beneficial):

• • Knowledge of telecommunications industry standards (e.g., ITU-T, ANSI, and IEEE)

Preferred Skills:

• Fiber Optic: Expertise in fiber optic cables and troubleshooting high losses and failures

• OSP Fiber Administration: Expertise in fiber administration practices

• OTDR Testing: Knowledge of OTDR (Optical Time Domain Reflectometer) testing and its application in fiber optic cable testing and associated analysis

• GIS: Experience with GIS-based fiber management systems and the ability to read construction as-built drawings and maintain records

• Vendor Management: Excellent communication skills with internal xfn’s and external vendors, including managing vendor relationships and task and coordination

• Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, meet deadlines, and OKR and dashboard management

• Attention to Detail: Strong attention to detail to ensure accuracy in reviewing and editing splice matrices, verifying new scope, and maintaining data integrity in software tooling systems

• Leadership: Ability to lead and organize meetings, coordinate with cross-functional teams, and provide guidance to other team members

• Familiarity with various fiber software tools

• Safety and Compliance: Knowledge of safety regulations and compliance requirements related to OSP work

• Documentation: Ability to drive process improvements and maintain accurate and up-to-date records and documentation related to OSP work, including MOPs, SOWs, SOPs, and Job-Aids 

• Proficiency in multiple ticketing systems

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

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What this Job Entails: 

The Contracts Administrator II will ensure all contracts are executed both on the vendor and client side in a timely and accurate manner. The hire will also perform key quality reviews to reduce risk working in conjunction with other teams.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Process contracts according to client policies

• Participate in preparation of service termination processing via amendments

• Maintain an internal database with pertinent information, including legal documents

• Assist in preparation and revision of contracts that involve the purchase of sale of goods and services

• Handle the acquisition, distribution, and store of equipment and supplies

• Dispose of unclaimed property

• Participate in proposal planning and administration of contracts

• Prepare contract briefs and revisions summarizing contractual requirements and budgets

• Track authorizations and correspondence, maintaining detailed and organized files

• Prepare contract change notices, monitor contractor performance, including the reporting and status of contractor and owner deliverables

• Maintain an audit file for each contract which will include original contract, all correspondence, changes/deviations, amendments, clarifications, payment schedules

• Perform closing activities as needed

• Track payments and deadlines

• Analyze and mitigate risk

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Fluent in English language

• High level of attention to detail

• Ability to interpret complex information

• Aptitude for technology and interest in learning/understanding systems & interpreting data

• Accustomed to data input at high level of accuracy

• Ability to manage high volumes and meeting deadlines

• Highly organized with ability to manage multiple projects/tasks at a time

• Customer aware/centric

• Excel knowledge (including pivot tables and v-lookups)

• Ability to work well in a team environment

• Independently motivated

• Experience in how databases capture information

• Proven ability to work accurately with large data sets

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Maintains and monitors project plans, project schedules, work hours and expenditures.

• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular reports as required.

• Assists with identifying trends or recurring problems and escalates to management for resolution.

• Assists with locating and defining new process improvement opportunities.

• Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Experience working with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Previous experience with ticketing systems and/or project management system

• Understanding of or previous experience in a technology driven environment

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

View Job On WorkDay

What this Job Entails: 

• Access Control and CCTV Installation:

• o Lead the installation and configuration of access control and CCTV systems.
• o Ensure proper integration of access control and CCTV components for seamless functionality.
• o Troubleshoot and resolve technical issues during installation.

• Service and Maintenance:

• o Conduct routine maintenance checks on access control and CCTV systems.
• o Respond promptly to service requests and provide timely resolution to technical issues.
• o Implement preventive measures to avoid system downtime.

• Data Center Environment:

• o Apply knowledge and experience in working within a data center environment.
• o Familiarity with data center protocols and security measures is highly desirable.
• o Ensure compliance with data center policies and procedures.

• Documentation:

• o Maintain accurate and detailed records of all installation and service activities.
• o Generate comprehensive reports and maintain internal documentation
• purposes.

• Traveling:

Traveling is part of the work requirement.

Which include, but not limited to the following:

• Requires traveling between work sites within Johor state, to another state within Malaysia
• Traveling also into Singapore to support the work/project.
• Adhoc oversea assignment

Data Center Embedded Technician Qualification

Basic Qualifications
• Education:

• o Minimum of a technical diploma or relevant certification in electronics, information technology, or a related field.

• Experience:

• o 5-10 years relevant experience
• o Proven experience as a lead technician or service technician in access control and CCTV systems.
• o Demonstrated expertise in troubleshooting and problem-solving.

• Technical Skills:

• o Expertise in installing, configuring, programming, commissioning, and servicing ACS and CCTV systems
• o Knowledge of network infrastructure, networking protocols and data communication in a data center environment.
• o Basic scripting knowledge is a plus (Powershell, Bash)

• Leadership Skills:

• o Ability to lead and mentor a team of technicians.
• o Strong communication skills for effective collaboration with internal teams and clients.
• o Ability to work independently and collaboratively in a team.

• Problem-solving:

• o Analytical mindset with the ability to identify and resolve complex technical issues.
• o Proactive approach to troubleshooting and system optimization.

• Flexibility:

• o Adaptability to changing project requirements and schedules.
• o Willingness to work outside regular business hours when necessary.

View Job On WorkDay

What this Job Entails: 

Software Developers play a key role in the design, installation, testing and maintenance of our software.

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their specialty

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Consults with supervisor, systems analysts, other programmers, and end users to gather information about program intent, functions, features, data requirements, input requirements, output requirements, internal and external checks and controls, hardware and operating system environment, and interfaces with other systems.

• Designs and writes program specifications based on consultations with supervisor, systems analysts, other programmers, and end users.

• Converts designs and specifications into computer code.

• Compiles code into programs and corrects errors detected in the compile process.

• Creates test transactions and runs tests to find errors and confirm the program meets specifications.

• Analyzes code to find causes of errors and revise programs.

• Writes and maintains documentation of changes to computer code, programs, and specifications.

• Designs and codes layouts for onscreen user interfaces, printed outputs, and interfaces with other systems.

• Engages in user review and technical documentation written by others to confirm consistency with program operations.

• Provides technical assistance by responding to inquiries regarding errors, problems, or questions with programs.

• Revises programs for corrections, enhancements, or system environment changes.

• Trains end users or technical support staff to use and support programs.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Experience with programming or computer science/engineering

• Familiarity with relational database schemas and SQL

• Knowledge of using modern developmental tools

• Knowledge of how to program a software program (windows or web based) that interacts with a relational database

• Knowledge of coding languages 

• Familiarity with various development methodologies

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

The Desktop Support III role is responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup. Desktop Support roles enable over 70,000 staff around the globe. This is an introductory role to IT services. 

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Perform inventory and asset management, conference room preventative maintenance, and e-recycling

• Engage in complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction

• Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees

• Deploy and recover laptop and desktop images

• Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Utilize Inventory Data management software to maintain inventory accuracy and workflow

• Contribute to large scale global projects as needed

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 3 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Excellent written and verbal communications skills

• Ability to work in a large team with minimal supervision

• Capable of providing an outstanding user experience

• Extensive inventory and IT knowledge

• Interest in new technologies and IT career path

Preferred Qualifications: 

Physical Demand & Work Environment:

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day. 

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

As an Operations Support Project Coordinator/Back-Up Team Lead, you will play a critical role in managing a high volume of daily tickets and collaborating with cross-functional teams to ensure seamless operations. Your primary focus will be on managing and triaging ticket queues while coordinating with stakeholders, including smart/remote-hands, IT infrastructure providers, and internal teams. When the Team Lead is unavailable, you will also act as the back-up Team Lead.

Key responsibilities include:

• Overseeing daily ticket queues across multiple coordinators, prioritizing tasks, and ensuring timely resolution.

• Coordinating with various teams to facilitate Colo/DC/POP site access, smart hands requests, RMAs, inventory management, and audits.

• Developing expertise in logistics processes and identifying opportunities for process improvement.

• Building strong relationships with stakeholders to drive efficient operations.

• Resolving complex problems and acting as a subject matter expert for all processes.

• Spending approximately 80% of your time on ticket management (including complex cases), with the remainder focused on overseeing escalations and supporting Project Coordinators and global SDMs and staff PMs.

If you have experience or interest in working with people, managing high-velocity support tickets, coordinating with multiple teams, and developing logistics expertise, we encourage you to apply. Periodic weekend and holiday rotations are required, including coverage for employees on leave or PTO.

Roles and Responsibilities

• Close 350–550 operations tickets per month, including site access requests, smart hands, logistics, and RMAs.

• Collaborate with facility providers, Smart Hands, OEM hardware vendors, and regional teams to resolve issues and ensure smooth operations.

• Monitor the ticketing system, resolve cases within defined SLAs, and identify trends or recurring problems for escalation.

• Apply continuous process improvement techniques to update documentation, introduce innovative ideas, and improve service efficiency.

• Communicate effectively with team members, clients, and stakeholders, maintaining professional rapport and decorum.

• Determine root causes for tickets that miss key SLAs and update the ticketing system accordingly.

• Develop documentation to ensure process adherence and support training across the team and with global counterparts.

• Manage ACL databases, greenlisting for secure sites, and key internal tools to ensure data integrity.

• Drive operational efficiencies through process improvement and innovation.

• Open SEVs and escalation tasks to promptly address tooling or other process issues impacting operations.

Requirements

• 5-7+ years of experience in ticket/operations support, logistics, project coordination/management, or similar roles.

• Proven leadership abilities.

• Proficiency in Google Suite.

• Excellent communication, customer service, and problem-solving skills.

• Ability to work independently, multitask, and prioritize workload in a fast-paced environment.

• Willingness to work weekend and holiday rotations, with a manageable commute.

• Multi-year commitment to the role, personal and team training, and self-improvement.

Preferred Qualifications

• Bachelor's or Master's Degree from reputable university

• Curiosity to learn new things, including AI applications and process optimization.

• Interest in analytics and data (Tableau, SQL).

• Project Management certification(s) or related coursework (optional).

Work Arrangement

• In-office, full-time position (5 days/week, 40 hours, overtime as needed).

• Sustainable daily commute required to Fremont, CA.

• Weekend and holiday rotations (pre-planned).

• Occasional overtime may be required based on business needs.

• Some late-night or early morning meetings are required on at least a weekly basis.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

View Job On WorkDay