What this Job Entails:

The Network Provisioning Engineer II is the focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Participate in implementation of various software services 

• Review ticket requirements, reserving router interface, assigning patch panel demarcation, designing path, track FOC and DLR, requesting patching between equipment, and ordering cross-connects

• Track milestones and proactively drive any activities that may jeopardize orders from completing on time

• Provide thorough and timely status throughout the entire implementation life cycle in the tracking system; including communicating vendor provisioning/install lead times

• Document service requests, escalate as needed, and provide timely and accurate updates

• Design, provision, and test delivered services to ensure quality hand-off to internal customers

• Expedite and escalate issues when necessary to ensure timely delivery of services

• Prioritize projects, manage and direct activities to deliver connectivity within project schedule

• Communicate and collaborate with internal customers, stakeholders and network carriers

• Participate in metrics development and operational reporting/reviews

• Support planned systems maintenance activity while minimizing impact to services

• Read and comprehend vendor specific requirements 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Experience with basic telecommunications practices, terminologies, and interfaces 

• Knowledge of cable throughput and transit distances

• Understanding of telecommunications industry in a switched network provisioning environment

• Understanding of provisioning network bandwidth for IP transit, fiber, voice and wavelength services

Preferred Qualifications: 

• Network Certification

• Various coding experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The Service Desk Specialist IV will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.

• Maintain equipment inventory, including processing RMAs and ordering new equipment.

• Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.

• Monitoring, updating and maintaining tickets in a defined ticketing system. 

• Responds to tickets, contacts users and plans workload. 

• Update, track and escalate the ticket to appropriate levels/group for resolution as required. 

• Sign off on closed tickets with the user to include follow up specifically to the end user.

• Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.

• Support access to corporate network/wireless and applications both on the network as well as over VPN.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities of other personnel

• Ability to work independently with minimal supervision

• Excellent coordination skills and a team player

• Ability to identify issues and escalate as needed

• Excellent written and oral communication skills

• Strong interpersonal and customer service skills

• Experience with hardware, software, and network troubleshooting  

• Experience with software application use and installation

• Ability to resolve technical issues under pressure

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Maintains and monitors project plans, project schedules, work hours and expenditures.

• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular reports as required.

• Assists with identifying trends or recurring problems and escalates to management for resolution.

• Assists with locating and defining new process improvement opportunities.

• Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Experience working with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Previous experience with ticketing systems and/or project management system

• Understanding of or previous experience in a technology driven environment

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers 

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Overview    The Quality Assurance Specialist Level 3 is a Senior expert leading complex operational audits, developing quality strategies, and coordinating with management to drive continuous improvement initiatives.

Scope    "Participate in operational audits and ad-hoc special reviews.
A senior role that leads complex operational audits and drives continuous improvement initiatives. This specialist plays a critical role in shaping quality strategies and ensuring organizational compliance with all relevant standards."
Roles & Responsibilities  

• Perform analytical review of audit results against the processes/procedures and report the results to management 
• Develop audit plans and quality assurance strategies.
• Identify systemic issues and recommend long-term solutions.
• Provide expert guidance on quality standards and best practices.
• Understand and utilize appropriate analytical methodologies, tools and systems
• Ensure consistent compliance with internal controls and corporate standards. Collaborate with cross-functional teams to develop corrective action plans.
   
• Train and mentor junior QA staff.
• Stay updated on industry trends and regulatory changes affecting quality assurance."
• Minimum Qualifications    "Bachelor's degree in Quality Management, Engineering, Business Administration, or related field.
   
• 5+ years of experience in quality assurance and operational audits.
• Proficient in QA methodologies and audit processes.
• Proven leadership and project management skills.
• Strong ability to analyze complex data and make strategic recommendations.
• Excellent communication and interpersonal skills.
• Business applications knowledge including MS Office Word, Excel, Powerpoint or Google -Suite Doc, Sheets, Slides"
• 
  Preferred Qualifications    Experience with project and work management software including Atlassian toolset (Jira, Confluence, etc)
• Classification    Individual Contributor

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What this Job Entails:

The Network Deployment Engineer III will design, develop, build and test systems and products based on optic, photonic and laser technologies. The position will interact with device, hardware and software design teams to assist in overall development of optical systems. The position will be responsible for specifying, selecting and qualifying active and passive optical components. The role will also assist with developing and benchmarking system performance models, developing and assisting with implementing test procedures and/or evaluating and selecting appropriate test instrumentation.

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Deploy, configure, and support a large-scale production and corporate network and server infrastructure in data centers and Point of Presence (POP) sites throughout the assigned region

• Calculate and document equipment power requirements and work with Engineering, Facilities Operations, and/or collocation vendors to meet these requirements

• Manage project timelines to support network turn-up within expected completion intervals

• Responsible for asset management of networking gear in datacenter and POP sites

• Proactively contribute to documentation, automation and processes as they evolve

• Create network and server rack face elevations, floor plans, wiring diagrams, and detailed port maps for new deployments and documentation

• Document and follow RMA processes and procedures for all relevant vendors

• Provide necessary escalations to higher support tier; assist Sales and Customer Support with technical operations, and work with internal departments to ensure customer satisfaction

• Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network

• Use internal tools and scripts to configure, monitor, and repair servers and network equipment

• Detect and diagnose various error/failure conditions across an array of server types

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.E/B.TECH/MTECH/MCA) regular from affiliated university

• 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience

• Good understanding and exposure of L2/L3 network technologies

• Hands on experience in various OEM products such as Cisco, Juniper, Arista, Palo Alto

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Must have an understanding of data center network architecture and common issues related to data center networks

• Knowledgeable in data center practices (i.e. cable routing, calculating power usage and cooling)

• Experience with field-based work in POPs, carrier hotels, or central office environments

• Experience with enterprise and service provider network hardware platforms and architectures, including data center switching platforms

• Must have a sound and in-depth understanding of IP technologies such as MPLS, BGP, RSVP-TE, IS-IS

• Basic understanding of transmission technology and circuit troubleshooting techniques

• Solid understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies

• Proficiency in various operating systems

• Ability to capture and analyze traffic

• Solid understanding of queue management for tasks and incidents, vendor engagement, and escalation and participation in ongoing POPs deployment projects

• Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem solving abilities under pressure

• Excellent communication skills

• Experience in dealing with service providers and colocation facilities around the world

• Ability to work within a global team in a fast-paced and dynamic environment with limited supervision

• Strong attention to detail with excellent time management and organization skills

Preferred Qualifications: 

• Understanding of various scripting languages is strongly desired

• Certification such as CCNA, CCNP, JNCIA, RHCT, or equivalent experience

Physical Demand & Work Environment:

• Must have the ability to lift/move 30-40 lbs.

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The Project & Program Management I role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role oversees work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Applies company policies and procedures to resolve routine issues

• Works on problems of limited scope

• Receives detailed instructions

Your Roles and Responsibilities:

• Manages cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Creates and maintains comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Help to drive project lifecycle milestones from concept commit through project closure and advocate change management. 

• Assist with using metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Help with internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Be a point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Assist with evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds stable working relationships internally

• Follows standard practice and procedures when analyzing situations or data

• Understanding of project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• Familiarity with creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Ability to collaborate with stakeholders and communicate project updates to client executives. 

Preferred Qualifications: 

• Various certifications

• Change management knowledge 

• Familiarity with various project management methodologies 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

Material Handlers are responsible for receiving & inspecting shipments and verifying accurate deliveries against purchase orders. Performing Putaways, inventory asset tagging and documenting assets and accessories in inventory management system. Picking items from shelves to shipment or delivery preparation of products. Material Handlers may also perform order tracking, accessories management, managing assets and accessory deployment. Material Handlers enable ~250k staff around the globe. This is an introductory role in Astreya warehousing services.

Scope: 

• Follows established procedures on routine work
• Requires detailed instructions

Your Roles and Responsibilities:

• Assist with inventory,asset management and e-recycling.
• Use ticketing systems to report individual work accomplishments and to track metrics.
• Utilize Inventory Data management software to maintain inventory accuracy and workflow.
• Receive and inspect shipments. Verify accurate deliveries against purchase orders while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor.Verify shipments to packing slips.
• Load and unload shipments; loading dock duties as assigned.
• Maintain inventory and budget records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.
• Unbox, stock inventory on shelves, break down packing materials.
• Assist in inventory procedures including the actual total count of stock items and spot check as needed.
• Perform cleanup duties to maintain the warehouse in a safe and orderly manner.
• Contribute to large scale global projects as needed.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience.
• High attention to detail and ability to follow other technicians’ direction to ensure quality.
• Effectively utilize ticket, inventory, and dispatch management systems.
• Determines methods and procedures on new assignments and may coordinate activities of other personnel.
• Networks with key contacts outside one’s own area of expertise.
• Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met.
• Strong organizational skills including effective record-keeping and maintenance techniques.
• Basic knowledge of computer hardware with the ability to learn new software.
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
• If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus.
• Understands policies and objectives of the assigned program and corresponding activities.
• Knowledge of health and safety regulations.
• Basic methods, practices and terminology used in warehouse operations.
• Basic math skills.
• Methods and procedures of storing and loading supplies and equipment.
• Perform physical duties involved in packing, storing and shipping supplies, equipment and other items.
• Lift and move heavy objects and an understanding of proper methods to safely do so.
• Communicate effectively and understand both oral and written directions.

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 
• Ability to lift, carry, push or pull medium weights, up to 75 pounds
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively 
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
• Driver’s license and clean driving record
• Work is performed while standing, sitting and/or walking.
• Ability to communicate effectively using speech, vision and hearing.
• Use of hands for simple grasping and fine manipulations.
• Requires bending, squatting, crawling, climbing, reaching.
• Requires activities involving being around moving machinery, exposure to marked changes in temperature and humidity, and exposure to dust, fumes and glasses.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

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Data Center Technician III - Client Onsite

Work Location: Thornton CO

Working Hours: Monday - Friday  8:00am - 5:00pm

• May include outside hours based on business needs

• May include local travel to other client locations

Our Data Center Technician III will assist with installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Roles and Responsibilities:

• Participate in installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center. 

• Confirm and label devices, rack and cables.

• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.

• Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Excellent verbal and written communication skills in English

• Ability to respond to any On-Call request within 1 hour, while on-call

• Effectively utilize the ticket management systems 

• Ability to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards 

• Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber

• Ability to adapt to changing priorities, conditions, and circumstances 

• Strong organization skills

• Working knowledge of computer hardware 

• Understanding of networking components and infrastructures 

• Knowledge of copper and fiber testers

• Excellent troubleshooting skills

• Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 

• Experience with cable management and knowledge of how to run fiber and copper in a data center 

• Some knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies 

• Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified) 

• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. 

• Ability to learn new software

• Must provide own transportation to work locations

Preferred Qualifications:

• Certifications in Data Center technologies are desired 

• Hands on experience in electrical, HVAC, and data center infrastructures

• Working knowledge of networking components and infrastructures, including Wi-Fi

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 

• Able to safely lift and move a minimum of fifty (50) pounds 

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

View Job On WorkDay

Python Developer – Backend & CI/CD Specialist
Location: Poland - Remote

Ready to make a difference by building powerful backend systems? Join us as a Python Developer, where you’ll leverage Python to design scalable, efficient solutions that support AI models and streamline deployments. Your day-to-day will include creating APIs, maintaining CI/CD pipelines with Jenkins, and deploying models using machine learning frameworks like TensorFlow. If you have a knack for backend development and are passionate about automation, this role is perfect for you.

Ideal Extras: Experience with RESTful APIs, Docker, Kubernetes, and cloud environments will be valuable. Knowledge of security best practices and IaC tools will make your contributions even more impactful!

Your Roles and Responsibilities:

As our Backend Python Software Engineer, you’ll be at the core of developing and deploying powerful backend solutions that power our most important products and services. You’ll work closely with cross-functional teams to bring automation and efficiency to new heights while helping us maintain a robust, scalable infrastructure. Here’s what you can expect:

• Design, develop, and optimize Python-based backend systems, focusing on high performance, scalability, and security.

• Build and maintain CI/CD pipelines that ensure seamless, automated deployment and integration for our products.

• Leverage AI and machine learning frameworks to enhance automation processes, helping to drive innovation across the organization.

• Collaborate with cross-functional teams to architect and implement solutions that solve real-world problems and directly impact our users.

​
​Required Qualifications/Skills:

We’re looking for a talented engineer with a passion for backend development and automation. The ideal candidate will bring:

• Strong Python expertise and experience in backend development, including API creation, database integration, and optimization.

• Hands-on experience with CI/CD tools and practices (such as Jenkins, GitLab CI, or CircleCI) to automate testing, deployment, and monitoring.

• Knowledge of AI/ML frameworks (such as TensorFlow, PyTorch, or scikit-learn) and experience implementing machine learning models in production.

• Solid understanding of automation principles and a track record of building robust, automated solutions.

• Effective collaboration skills to work closely with product, data science, and other engineering teams to deliver end-to-end solutions.
   

Preferred Qualifications: 

• Experience with cloud platforms like AWS, Google Cloud, or Azure, and proficiency in containerization tools such as Docker and Kubernetes.

• Familiarity with RESTful and GraphQL APIs and best practices for scalable API design.

• Background in DevOps practices and infrastructure as code (IaC) tools such as Terraform or Ansible.

• Knowledge of security best practices for backend development, especially within automated CI/CD environments.

• A passion for AI-driven solutions and keeping up with the latest in ML and automation trends.

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What this Job Entails: 

The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Manages multiple, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Participate in internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Be a point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• SQL knowledge and experie

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• Experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Ability to collaborate with stakeholders and communicate project updates to client executives. 

Preferred Qualifications: 

• Various certifications

• Change management knowledge 

• Familiarity with various project management methodologies 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

Material Handlers are responsible for receiving & inspecting shipments and verifying accurate deliveries against purchase orders. Performing Putaways, inventory asset tagging and documenting assets and accessories in inventory management system. Picking items from shelves to shipment or delivery preparation of products. Material Handlers may also perform order tracking, accessories management, managing assets and accessory deployment. Material Handlers enable ~250k staff around the globe. This is an introductory role in Astreya warehousing services.

Scope: 

• Follows established procedures on routine work
• Requires detailed instructions

Your Roles and Responsibilities:

• Assist with inventory,asset management and e-recycling.
• Use ticketing systems to report individual work accomplishments and to track metrics.
• Utilize Inventory Data management software to maintain inventory accuracy and workflow.
• Receive and inspect shipments. Verify accurate deliveries against purchase orders while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor.Verify shipments to packing slips.
• Load and unload shipments; loading dock duties as assigned.
• Maintain inventory and budget records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.
• Unbox, stock inventory on shelves, break down packing materials.
• Assist in inventory procedures including the actual total count of stock items and spot check as needed.
• Perform cleanup duties to maintain the warehouse in a safe and orderly manner.
• Contribute to large scale global projects as needed.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience.
• High attention to detail and ability to follow other technicians’ direction to ensure quality.
• Effectively utilize ticket, inventory, and dispatch management systems.
• Determines methods and procedures on new assignments and may coordinate activities of other personnel.
• Networks with key contacts outside one’s own area of expertise.
• Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met.
• Strong organizational skills including effective record-keeping and maintenance techniques.
• Basic knowledge of computer hardware with the ability to learn new software.
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
• If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus.
• Understands policies and objectives of the assigned program and corresponding activities.
• Knowledge of health and safety regulations.
• Basic methods, practices and terminology used in warehouse operations.
• Basic math skills.
• Methods and procedures of storing and loading supplies and equipment.
• Perform physical duties involved in packing, storing and shipping supplies, equipment and other items.
• Lift and move heavy objects and an understanding of proper methods to safely do so.
• Communicate effectively and understand both oral and written directions.

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 
• Ability to lift, carry, push or pull medium weights, up to 75 pounds
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively 
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
• Driver’s license and clean driving record
• Work is performed while standing, sitting and/or walking.
• Ability to communicate effectively using speech, vision and hearing.
• Use of hands for simple grasping and fine manipulations.
• Requires bending, squatting, crawling, climbing, reaching.
• Requires activities involving being around moving machinery, exposure to marked changes in temperature and humidity, and exposure to dust, fumes and glasses.

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options
• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
• Introduction to new ways of working and awesome technologies
• Career paths to help you establish where you want to go
• Focus on internal promotion and internal mobility - we love to build teams from within
• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
• Education Assistance
• Dedicated management to provide you with on point leadership and care
• Numerous on the job perks

Market competitive compensation and insurance, health, and wellness benefits

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What this Job Entails: 

The Service Desk Specialist III will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

Scope: 

• Resolves a wide range of issues in creative ways

• Seasoned, experienced professional with a full understanding of their speciality

• Works on problems of a diverse scope 

• Receives little instruction on day to day work, general instruction on new assignments

Your Roles and Responsibilities:

• Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.

• Maintain equipment inventory, including processing RMAs and ordering new equipment.

• Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.

• Monitoring, updating and maintaining tickets in a defined ticketing system. 

• Responds to tickets, contacts users and plans workload. 

• Update, track and escalate the ticket to appropriate levels/group for resolution as required. 

• Sign off on closed tickets with the user to include follow up specifically to the end user.

• Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.

• Support access to corporate network/wireless and applications both on the network as well as over VPN.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Ability to work independently with minimal supervision

• Excellent coordination skills and a team player

• Ability to identify issues and escalate as needed

• Excellent written and oral communication skills

• Strong interpersonal and customer service skills

• Experience with hardware, software, and network troubleshooting  

• Experience with software application use and installation

• Ability to resolve technical issues under pressure

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

What can Astreya offer you?

• Employment in the fast-growing IT space providing you with a variety of career options

• Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network

• Introduction to new ways of working and awesome technologies

• Career paths to help you establish where you want to go

• Focus on internal promotion and internal mobility - we love to build teams from within

• Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace

• Education Assistance

• Dedicated management to provide you with on point leadership and care

• Numerous on the job perks

• Market competitive compensation and insurance, health and wellness benefits

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What this Job Entails: 

The Service Desk Specialist II will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.

• Maintain equipment inventory, including processing RMAs and ordering new equipment.

• Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.

• Participates in monitoring, updating and maintaining tickets in a defined ticketing system. 

• Responds to tickets, contacts users and plans workload. 

• Update, track and escalate the ticket to appropriate levels/group for resolution as required. 

• Sign off on closed tickets with the user to include follow up specifically to the end user.

• Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.

• Engage in support of access to corporate network/wireless and applications both on the network as well as over VPN.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Ability to work independently with minimal supervision

• Excellent coordination skills and a team player

• Ability to identify issues and escalate as needed

• Excellent written and oral communication skills

• Strong interpersonal and customer service skills

• Knowledgeable about hardware, software, and network troubleshooting  

• Understanding of software application use and installation

• Ability to resolve technical issues under pressure

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

The Data Center Technician II will assist with installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Participate in installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center. 

• Confirm and label devices, rack and cables.

• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.

• Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Excellent verbal and written communication skills in English

• Ability to respond to any On-Call request within 1 hour, while on-call

• Effectively utilize the ticket management systems 

• Ability to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards 

• Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber

• Ability to adapt to changing priorities, conditions, and circumstances 

• Strong organization skills

• Working knowledge of computer hardware 

• Understanding of networking components and infrastructures 

• Knowledge of copper and fiber testers

• Excellent troubleshooting skills

• Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 

• Experience with cable management and knowledge of how to run fiber and copper in a data center 

• Some knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies 

• Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified) 

• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. 

• Ability to learn new software

• Must provide own transportation to work locations 

Preferred Qualifications: 

• Certifications in Data Center technologies are desired 

• Hands on experience in electrical, HVAC, and data center infrastructures

• Working knowledge of networking components and infrastructures, including Wi-Fi

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 

• Able to safely lift and move a minimum of fifty (50) pounds 

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Field Technician I will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).

• Assist in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.

• Help with performing card adds or replacements, software upgrades, and associated testing.

• Assist the team in recommending improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.

• Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.

• Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.

• Assist in managing local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.

• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.

• Perform site surveys in support of network builds, augments, or decommissions.

• Assist in coordinating site access, equipment staging, and other tasks

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.

• Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure. 

• Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.

• Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.

• Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.

• Knowledge of state and local regulatory standards, procedures, and permitting requirements.

• Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.

• Ability to work independently, diagnose problems and take appropriate action with minimal supervision.

• Experience with spreadsheets, workflow and project management applications, and administrative software applications.

• Understanding of how to use a Tier-1 ITSM platform 

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

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What this Job Entails:

The AV Technician I will join our expanding team onsite with one of our global clients. The hire will be given the opportunity to work with some of the most innovative technologies in the world. The AV Technician I will provide support for corporate AV/VC environments, and will confidently and quickly analyze problems using technical diagnostic skill sets, in order to effectively support and resolve issues. Technical responsibilities include high profile event support, audio, video, conferencing technology, projects, maintenance, support. Traveling to various client offices on occasion is required. 

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with installation of all AV equipment and displays to include: audio and video conferencing equipment, distributed audio, digital signage, control systems and all presentation systems.

• Help perform installation of structured cabling to include pulling, terminating and testing cat5e/6, video, RGB, HDMI, DVI and audio cables.

• Ensure that SLAs and daily deliverables are met including ticket updates

• Upload Crestron control programs to control processors and work with remote program team on control system certification.

• Assist with inventory, including weekly/monthly stock levels, returning product (RMA) and inventory DOA issues.

• Follow all policies, standards or safety guidelines that client requires

• Assist with problem solving and troubleshooting of any issue that may arise during an installation.

• Perform equipment setups, breakdowns and troubleshoot issues during events.

• Perform all necessary pre-event checks as required.

• Help liaise with cross-functional teams and internal users before and during events.

• Interface with end users and vendors to address requests and requirements.

• Assist in identifying and solving issues that impact client conference rooms.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• Ability to think and work independently

• Strong understanding of wiring and termination skills as well as proper installation techniques of all AV equipment

• Excellent written and oral communication skills and strong customer service skills

• Understanding of reading/understanding architecture, electrical, structural & AV systems drawings

• Ability to work day, evening or weekend shifts and travel to support a distant event if required

• Must have valid driver’s license and safe driving record

Physical Demand & Work Environment:

• Must be able to sit, stand, stoop and bend for extended periods of time

• Must have dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other office equipment

• Must have ability to climb ladder, scaffolding or transported by lifts

• Must have the ability to drive/operate a vehicle in a safe manner

• Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

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Field Technician II - Client Onsite

Work Location: Mountain View, CA

Temporary - Full Time

3-month assignment with potential of extension based on business needs

Working Hours: Monday - Friday  8:00am - 5:00pm

• May include outside hours based on business needs

• May include local travel to other client locations

Our Field Technician will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. This role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. A Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Roles and Responsibilities:

• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).

• Participate in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.

• Help with performing card adds or replacements, software upgrades, and associated testing.

• Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.

• Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.

• Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.

• Support the management of local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.

• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.

• Perform site surveys in support of network builds, augments, or decommissions.

• Assist in coordinating site access, equipment staging, and other tasks

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.

• Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure. 

• Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.

• Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.

• Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.

• Knowledge of state and local regulatory standards, procedures, and permitting requirements.

• Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.

• Ability to work independently, diagnose problems and take appropriate action with minimal supervision.

• Experience with spreadsheets, workflow and project management applications, and administrative software applications.

• Understanding of how to use a Tier-1 ITSM platform 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Field Technician II - Client Onsite

Work Location: Mountain View, CA

Temporary - Full Time

3-month assignment with potential of extension based on business needs

Working Hours: Monday - Friday  8:00am - 5:00pm

• May include outside hours based on business needs

• May include local travel to other client locations

Our Field Technician will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. This role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. A Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Roles and Responsibilities:

• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).

• Participate in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.

• Help with performing card adds or replacements, software upgrades, and associated testing.

• Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.

• Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.

• Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.

• Support the management of local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.

• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.

• Perform site surveys in support of network builds, augments, or decommissions.

• Assist in coordinating site access, equipment staging, and other tasks

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.

• Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure. 

• Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.

• Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.

• Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.

• Knowledge of state and local regulatory standards, procedures, and permitting requirements.

• Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.

• Ability to work independently, diagnose problems and take appropriate action with minimal supervision.

• Experience with spreadsheets, workflow and project management applications, and administrative software applications.

• Understanding of how to use a Tier-1 ITSM platform 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

View Job On WorkDay

What this Job Entails: 

The Field Technician II will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).

• Participate in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.

• Help with performing card adds or replacements, software upgrades, and associated testing.

• Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.

• Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.

• Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.

• Support the management of local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.

• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.

• Perform site surveys in support of network builds, augments, or decommissions.

• Assist in coordinating site access, equipment staging, and other tasks

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.
• Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure. 
• Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.
• Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.
• Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.
• Knowledge of state and local regulatory standards, procedures, and permitting requirements.
• Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.
• Ability to work independently, diagnose problems and take appropriate action with minimal supervision.
• Experience with spreadsheets, workflow and project management applications, and administrative software applications.
• Understanding of how to use a Tier-1 ITSM platform 

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

Are you ready to make a major impact in driving seamless software delivery? We’re seeking a Technical Program Manager (TPM) – Build and Release to lead and optimize our software release processes, ensuring that every cycle is executed smoothly, on time, and at the highest quality. If you have a strong background in program management, CI/CD workflows, and incident management, and are passionate about removing blockers and aligning teams for success, this is the perfect role for you! As a TPM – Build and Release, you’ll oversee both internal and external release cycles, coordinate complex projects, and drive alignment across engineering teams to ensure the timely and successful delivery of software. Your strategic thinking and proactive problem-solving will be essential in navigating challenges and improving release processes. If you’re a dynamic leader who excels at managing multiple priorities and driving process improvements, we want to hear from you!

What You’ll Do

• Release Coordination: Lead and manage the scheduling, planning, and execution of internal and external release cycles, ensuring a smooth and efficient process from start to finish.
• Issue Resolution: Identify blockers in the release pipeline and work closely with engineering teams to remove obstacles, ensuring the release moves forward without delay.
• Escalation Management: Proactively escalate any delays that exceed predefined SLAs, working with cross-functional teams to quickly resolve issues and keep releases on track.
• Cross-Functional Leadership: Collaborate with engineering, product, and operations teams to ensure alignment and communication throughout the release process.

Who You Are

• A strategic problem-solver who thrives in fast-paced environments and can effectively manage competing priorities.
• An excellent communicator with strong interpersonal skills, able to build relationships and drive collaboration across teams.
• Experienced in program management, CI/CD workflows, and incident management, with a deep understanding of the technical aspects of the release process.
• Proactive and detail-oriented, with a passion for continuously improving processes and driving efficiencies.

Key Responsibilities

• Release Coordination: Manage internal and external release cycles, ensuring smooth and timely execution.
• Issue Resolution: Identify and address blockers in the release pipeline, collaborating with engineering teams to unblock processes.
• Escalation Management: Escalate and resolve delays that exceed predefined SLAs, aligning teams for quick resolution.
• Project Management: Plan and drive engineering projects to completion using tools like Jira, maintaining clarity and focus on objectives.
• Team Collaboration: Foster strong cross-functional relationships to ensure seamless release planning and execution.

Required Qualifications

• Experience: Minimum of 4 years in technical program management or a similar role.
• Technical Expertise: Proficient understanding of software release processes, version management, and CI/CD workflows.
• Incident Management: Proven ability to manage and resolve incidents effectively.
• Project Management Skills: Exceptional planning, organizational, and task prioritization capabilities.
• Communication: Strong interpersonal and relationship-building skills, with the ability to collaborate across diverse teams.
• Adaptability: Skilled at managing competing priorities in dynamic, medium to large-scale software environments.
• Process Improvement: Track record of scaling and optimizing processes in fast-paced settings.

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What this Job Entails: 

Inventory Technicians are responsible for providing the Astreya user experience. With duties from order tracking, accessories management, managing customer service, hardware and accessory deployment to front line users, conference room maintenance, and behind the scenes user setup, Inventory Technicians enable over 70,000 staff around the globe. This is an introductory role to IT services, but plays an important role in how Astreya is represented to our clients.

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Daily Roles and Responsibilities:

• Daily on-site inventory and asset management, client’s conference room preventative maintenance, and e-recycling

• Ensure client users access to equipment in good working order

• Support a complex and fast paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction

• Work cooperatively with on-site teammates, as assignment requires

• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.

• Deploy and recover laptop and desktop images

• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow

• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved

• Timely responses to IT questions from client users employees

• Manage occasionally demanding and stressed client users

• Contribute to large scale global projects as needed

• Other duties as required and assigned. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years related experience and/or training; or equivalent combination of education and experience

• Excellent client-facing written and verbal communications skills

• Proficiency in English

• Utilize excellent customer service skills and exceed customers’ expectations

• Ability to work with a large team with minimal supervision

• Capable of providing a timely and outstanding user experience

• Ability to handle daily customer service demands

• Present a professional and helpful demeanor to clients

• Basic Inventory or IT knowledge

• Ability to excel in a fast-paced sometimes stressful work environment

• Ability to make sound decisions when faced with competing priorities

• Results oriented and can identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Past business operations exposure

• Some customer experience background or familiarity 

Physical Demand & Work Environment:

• Must be available on-site at shift hours, in conjunction with client’s working hours

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Ability to work in “warehouse” environment that is sometimes

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

• Ability to handle varying degrees of noise, temperature and air quality

• Able to handle frequent work interruptions

• Ability to flexibly address work assignments and manage tasks

• Self-motivated

• Completion of job assignments without direct supervision

• Completion of applications and assignments within the timeframes allowed

• Extended work hours may include required weekends and evenings

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What this Job Entails: 

The Desktop Support I role is responsible for providing the Astreya user experience. From order tracking, accessories management, managing hardware and accessory deployment to front line users, conference room maintenance and behind the scenes user setup. Desktop Support roles enable over 70,000 staff around the globe. This is an introductory role to IT services. 

Scope: 

• Follows established procedures on routine work

• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist in performing inventory and asset management, conference room preventative maintenance, and e-recycling

• Support a complex and fast paced environment focused on video conference rooms with outstanding attention to customer satisfaction

• Ensure audio and visual quality, troubleshooting any issues that may arise and any requests from meeting attendees

• Assist in deployment and recovery of laptop and desktop images

• Perform customer support for over 70,000 users worldwide from IT accessory to workstation dressing

• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs)

• Utilize Inventory Data management software to maintain inventory accuracy and workflow

• Contribute to large scale global projects as needed

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
• Excellent written and verbal communications skills
• Ability to work in a large team with minimal supervision
• Capable of providing an outstanding user experience
• Basic inventory or IT knowledge
• Interest in new technologies and IT career path

Preferred Qualifications: 

Physical Demand & Work Environment:

• Ability to lift and carry 50 pounds or more of equipment safely, multiple times per day. 

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails:

We are looking for a Data Analyst II to join our growing team of analytics experts. The hire will be responsible for statistical modeling, and analysis of structured and unstructured datasets to develop metrics, reports, and visualizations of trends and patterns. The Data Analyst identifies and captures data from internal and external sources. The Data Analyst will ensure consistency throughout ongoing projects. 

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Create data visualizations 

• Troubleshoot and test database technical issues with development team

• Create monthly Excel and Google Sheets files from database

• Independently analyze data sets to identify opportunities for increased accuracy and efficiency

• Perform quality assurance on data to determine potential data gaps

• Handle data-related technical issues and support data infrastructure needs

• Assemble large, complex data sets that meet functional / non-functional business 

• Work with data and analytics experts to strive for greater functionality in our data systems.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• SQL skills; including creating and modifying macros, as well as creating dashboards using SQL coding

• Excellent written communication skills 

• High level of attention to detail

• Advanced Excel skills to include; formulas, functions, pivot tables, lookup and reference formulas (i.e. vlookups), statistical formulas (countifs, sumifs), macros (ability to create new and edit existing), conditional formatting, importing data, creating graphs/charts, etc. 

• Ability to independently analyze large amounts of data; including the ability to identify, analyze, and interpret trends, gaps, patterns in complex data sets

Preferred Qualifications: 

• Experience using Google PLX Dashboards

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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DataCenter Security Specialist II

Overview

The DC Security Specialist II role is critical in safeguarding our rapidly expanding global CDN network. This position requires a detail-oriented, organized individual with a strong background in security operations and project management. The ideal candidate will be responsible for overseeing the implementation and maintenance of physical security policies and procedures across nearly 100 global POPs.

Responsibilities

• Security & Safety Incident Management:

  • Gather and analyze incident reports from data centers.

  • Identify security threats and risks, escalating to appropriate teams as needed.

• Access Control Management:

  • Manage internal and external access requests.

  • Conduct regular audits of access control lists and permissions.

  • Oversee CCTV and security camera systems.

• Shipment Compliance:

  • Manage inbound and outbound shipment requests, ensuring compliance with policies.

  • Validate and record deliveries to data centers and warehouses.

  • Implement security protocols for vendor and employee hand carries.

• Media Handling & Destruction:

  • Oversee the destruction and sanitization of media disks.

  • Monitor and manage bad media, developing reporting processes.

  • Manage destruction vendor operations.

• Hardware Management:

  • Handle decommissioning, RMA, and migration of equipment.

  • Diagnose security hardware issues and coordinate repairs.

  • Support data center audits and vendor management.

• Operations:

  • Collaborate with cross-functional teams to improve processes and procedures.

  • Analyze data center infrastructure maintenance notices and manage change requests.

  • Conduct performance and incident reviews with datacenter providers.

• Data Accuracy:

  • Maintain accurate records of all requests and projects using ticketing systems (JIRA).

  • Coordinate with internal and external teams on security initiatives.

• Vendor Support:

  • Serve as the primary point of contact for vendor security inquiries.

  • Manage vendor access and scheduling.

  • Conduct regular vendor audits and performance reviews.

Qualifications

• Candidates should have min 2 – 3 years experience in security management working from either DataCenter or Infrastructure management companies

• Bachelor’s degree in Security Management, Information Technology, or related field.

• Experience in the Telco/Infrastructure industry and with security-focused projects is preferred.

• Strong understanding of security operations and procedures.

• Experience in project management, with a focus on coordination and execution.

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

• Excellent attention to detail and organizational skills.

• Proficiency in using various tracking platforms and tools.

• Strong communication and interpersonal skills.

Preferred Skills:

• Experience with security incident management and access control systems.

• Familiarity with CCTV management and shipment compliance.

• Knowledge of media handling/destruction processes and hardware security issues.

• Proficiency in using JIRA or similar ticketing systems.

• Ability to drive process improvements and standard operating procedures.

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails:

The Network Operations Engineer II is a network and server support engineer for CDN cluster environments. This position requires the ability to work independently with a high level of accuracy and attention to detail.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Work in conjunction with cross-functional teams to enhance service delivery and troubleshoot any OTN-related issues.

• Troubleshooting of Optical devices such as Ciena 6500 and Infinera GX40 in Hut, PoPs and Datacenter.

• Handle dark fiber maintenance and any other queries raised by OSP

• Day-to-day activities involve working on multiple vendor troubleshooting various software and hardware issues

• Support team in handling optical devices for any incidents such as hardware failure, power outage, major fiber event and etc.

• Coordinate with smart hands and optical equipment manufacturers to resolve issues and restore service.

• Work with ISP/vendors on fixing any issues related to the network, such as RMA process and fiber repair.

• Knowledgeable on performing and reading the analysis/outcome of the OTDR testing.

• Monitor Optical Long Haul and Metro networks and troubleshoot a variety of issues in a timely manner.Perform fault isolation based on the troubleshooting outcome.

• Partner with and escalate to, various internal teams in pursuant of restoring service and limiting impact.Manage and escalate critical events while communicating clearly and concisely.

• Document and optimize operational processes and procedures.Contribute to the creation of monitors, alerts, dashboards and metrics to drive continuous improvements.

• Document and follow RMA processes and procedures for all relevant vendors.

• Work cross-functionally and cross-regionally with other optical and network operational support teams. Some weekend work may be required.Other duties as required.
  This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships.

• Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies

• Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world

• Working knowledge of ROADM, coherent transponders and long-haul operation optical networks

• Understanding of Optical layer (L0/L1) traffic reliability configurations using Protection and/or Restoration schemes including pros/cons

• Knowledge on DWDM device, its component and familiar with the CLI command.

• Knowledge of Dark fiber testing and light level testing.

• Knowledge of Network and Networking protocols.

Preferred Qualifications: 

• Experience working in a multi-vendor network environment. 

• Network certifications, including server level certifications 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

The MDM Coordinator will oversee the Mobile Device Management (MDM) Program, ensuring efficient lifecycle management of mobile devices and leading a team of MDM Technicians. This role is pivotal in aligning logistics, supplier and carrier management, reporting, and IT asset operations to meet organizational objectives. The MDM Coordinator is responsible for ensuring transparency, cost optimization, and timely availability of assets while adhering to ITIL IT Service Management (ITSM) best practices.

Key Responsibilities

1. Program Leadership and Coordination

• Oversee daily MDM operations, ensuring effective coordination of MDM Technicians and alignment with program priorities.

• Act as the primary point of contact for escalations, collaborating with internal teams, suppliers, and carriers to resolve issues.

• Manage refresh programs, ensuring timely upgrades, retirements, and compliance with deployment schedules.

• Develop and maintain workflows for mobile device lifecycle management, from procurement to decommissioning.

2. Logistics and Supplier Management

• Oversee relationships with third-party logistics (3PL) providers, and Value-Added Resellers (VARs).

• Handle escalations, claims, and shipment tracking to ensure timely delivery of devices.

• Coordinate order orchestration, shipment tracking, and fulfillment to maintain asset availability.

• Work closely with procurement and logistics teams to manage stock levels, deployment schedules, and cost control.

3. Carrier Relationship and Line Management

• Manage carrier plans, including activations, deactivations, audits, and escalations.

• Ensure optimal cost and service quality for carrier agreements and mobile plans.

• Regularly audit carrier usage to identify cost-saving opportunities and ensure service compliance.

4. IT Asset Management (ITAM)

• Maintain accurate records of mobile device assets in supported ITAM tools, such as ServiceNow or Oomnitza.

• Enforce asset tagging, tracking, and reporting procedures across all device types.

• Conduct regular inventory audits to resolve discrepancies and ensure compliance.

• Monitor device utilization, warranty information, and maintenance schedules to maximize lifecycle value.

• Oversee provisioning, break/fix processes, swaps, replacements, and inbound/outbound shipment tracking.

• Ensure compliance with mobile security policies and MDM configurations.

6. Reporting and Analytics

• Generate comprehensive reports on inventory metrics, supplier performance, shipment status, and carrier usage.

• Create dashboards and analytics within ITSM platforms (e.g., ServiceNow) to track SLA adherence and program transparency.

• Analyze data to identify trends, inefficiencies, and areas for continuous improvement.

• Present insights and recommendations to stakeholders to support program goals and cost optimization.

7. ITIL ITSM Best Practices

• Apply ITIL principles to align MDM activities with incident, problem, and change management processes.

• Maintain documentation, policies, and workflows related to asset and mobile device management.

• Recommend process improvements based on industry trends and best practices for ITAM and MDM.

Required Qualifications and Skills

Education & Experience:

• Bachelor’s degree in computer science, information technology, business, or a related field (or equivalent experience).

• 3–5 years of experience in IT Asset Management, Mobile Device Management, or related fields.

Technical Skills:

• Proficiency with MDM tools like Workspace One, JAMF, Oomnitza, Android Zero-Touch, and Apple DEP.

• Experience with ITSM platforms, such as ServiceNow or similar systems.

• Knowledge of carrier management, including plan audits, activations, and escalations.

• Familiarity with inventory and logistics processes, including shipment tracking and supplier management.

• Strong understanding of ITIL principles and their application to ITSM and asset management.

Soft Skills:

• Strong organizational, analytical, and problem-solving skills.

• Excellent written and verbal communication skills.

• Ability to prioritize tasks, manage competing deadlines, and collaborate with cross-functional teams.

• Attention to detail with a focus on compliance and accuracy.

Preferred Qualifications:

• Certifications such as ITIL Foundation, Certified Software Asset Manager (CSAM), or Certified Hardware Asset Management Professional (CHAMP).

• Proven experience in managing 3PL and supplier relationships.

• Advanced knowledge of mobile device ecosystems and IT procurement processes.

• Familiarity with advanced reporting tools like Power BI or Tableau.

Physical Demands & Work Environment

• Ability to perform office-related tasks, including prolonged sitting or standing.

• Occasional handling of inventory, including lifting and moving light to moderate weights.

• Frequent use of computers and standard office equipment.

• Effective communication and collaboration in team-oriented settings.

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What this Job Entails: 

Material Handlers are responsible for receiving & inspecting shipments and verifying accurate deliveries against purchase orders. Performing Putaways, inventory asset tagging and documenting assets and accessories in inventory management system. Picking items from shelves to shipment or delivery preparation of products. Material Handlers may also perform order tracking, accessories management, managing assets and accessory deployment. Material Handlers enable ~250k staff around the globe. This is an introductory role in Astreya warehousing services.

Scope: 

• Follows established procedures on routine work
• Requires detailed instructions

Your Roles and Responsibilities:

• Assist with inventory,asset management and e-recycling.
• Use ticketing systems to report individual work accomplishments and to track metrics.
• Utilize Inventory Data management software to maintain inventory accuracy and workflow.
• Receive and inspect shipments. Verify accurate deliveries against purchase orders while looking for damages, shortages, wrong items and other concerns; notify the appropriate person or vendor.Verify shipments to packing slips.
• Load and unload shipments; loading dock duties as assigned.
• Maintain inventory and budget records; assess department or warehouse needs and order supplies as appropriate; maintain stock records.
• Unbox, stock inventory on shelves, break down packing materials.
• Assist in inventory procedures including the actual total count of stock items and spot check as needed.
• Perform cleanup duties to maintain the warehouse in a safe and orderly manner.
• Contribute to large scale global projects as needed.
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience.
• High attention to detail and ability to follow other technicians’ direction to ensure quality.
• Effectively utilize ticket, inventory, and dispatch management systems.
• Determines methods and procedures on new assignments and may coordinate activities of other personnel.
• Networks with key contacts outside one’s own area of expertise.
• Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met.
• Strong organizational skills including effective record-keeping and maintenance techniques.
• Basic knowledge of computer hardware with the ability to learn new software.
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
• If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus.
• Understands policies and objectives of the assigned program and corresponding activities.
• Knowledge of health and safety regulations.
• Basic methods, practices and terminology used in warehouse operations.
• Basic math skills.
• Methods and procedures of storing and loading supplies and equipment.
• Perform physical duties involved in packing, storing and shipping supplies, equipment and other items.
• Lift and move heavy objects and an understanding of proper methods to safely do so.
• Communicate effectively and understand both oral and written directions.

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 
• Ability to lift, carry, push or pull medium weights, up to 75 pounds
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively 
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
• Driver’s license and clean driving record
• Work is performed while standing, sitting and/or walking.
• Ability to communicate effectively using speech, vision and hearing.
• Use of hands for simple grasping and fine manipulations.
• Requires bending, squatting, crawling, climbing, reaching.
• Requires activities involving being around moving machinery, exposure to marked changes in temperature and humidity, and exposure to dust, fumes and glasses.

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What this Job Entails:

The Network Provisioning Engineer II is the focal point for all internal and external orders required to maintain the network. This position requires the ability to work independently with a high level of accuracy and attention to details.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Participate in implementation of various software services 

• Review ticket requirements, reserving router interface, assigning patch panel demarcation, designing path, track FOC and DLR, requesting patching between equipment, and ordering cross-connects

• Track milestones and proactively drive any activities that may jeopardize orders from completing on time

• Provide thorough and timely status throughout the entire implementation life cycle in the tracking system; including communicating vendor provisioning/install lead times

• Document service requests, escalate as needed, and provide timely and accurate updates

• Design, provision, and test delivered services to ensure quality hand-off to internal customers

• Expedite and escalate issues when necessary to ensure timely delivery of services

• Prioritize projects, manage and direct activities to deliver connectivity within project schedule

• Communicate and collaborate with internal customers, stakeholders and network carriers

• Participate in metrics development and operational reporting/reviews

• Support planned systems maintenance activity while minimizing impact to services

• Read and comprehend vendor specific requirements 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Experience with basic telecommunications practices, terminologies, and interfaces 

• Knowledge of cable throughput and transit distances

• Understanding of telecommunications industry in a switched network provisioning environment

• Familiarity with DS1, DS3, and DS0’s circuits

• Knowledge of Access Server Request (ASR) to local carriers

• Understanding of provisioning network bandwidth for IP transit, fiber, voice and wavelength services

Preferred Qualifications: 

• Network Certification

• Various coding experience

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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COMPANY NAME:

Astreya Partners, LLC

POSITION TITLE:

Sr. Product Manager - Supply Chain Management (SCM)

POSITION DUTIES:

Develop decisive Product Roadmaps and launch new Supply Chain Management product initiatives partnering with Tech, Business, Operations to improve customer experience.  Partner cross functionally with stakeholders to build specs for new software products.  Lead junior team members while building AI/ML and BI solutions in Supply Chain Management area.  Optimize Equipment and Inventory utilizing QR- code tracking to improve production processes for clients.  Negotiate priorities with stakeholders streamlining tasks and new requests in sprint planning.  Effectively manage JIRA backlog in sprint grooming sessions.  Design data flows and create sprint dashboards to monitor story points to effectively manage team’s performance in every sprint.  Develop strategic product automation roadmap to capture end to end live inventory movement by performing feasibility and risk assessment.

DEGREE REQUIREMENTS:

Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, Computer Applications, Information Systems, Systems Engineering or related field.

EXPERIENCE REQUIREMENTS:

5 years of progressively responsible post-baccalaureate work experience in the job offered or related occupation.

SPECIAL

REQUIREMENTS:

Utilizing experience in Product Management of Supply Chain Management implementations; Data Analysis and Visualization skills such as SQL, Python, PowerBI, and Tableau; document creation skills such as Lucid chart, Balsamiq, Draw.io, Snagit, and 123formbuilder; project management skills using JIRA, SCRUM, Kanban and SAFe which are used for Backlog Management, Sprint Grooming to manage projects agile way; database skills utilizing ProgreSQL, Oracle, and Snowflake; and Big Data management using Hadoop, Spark, MapR, and AWS.

TELECOMMUTING/

TRAVEL:

Up to 10% of domestic/international travel.

RATE OF PAY:

$180,000 to $190,000 per year

LOCATION OF

POSITION:

2033 Gateway Place, Suite 500

San Jose, CA 95110

and various unanticipated worksites throughout the US

APPLICANTS

SHOULD SUBMIT

RESUMES TO:

Astreya Partners, LLC

C/O Talent Acquisition

2033 Gateway Place, Suite 500

San Jose, CA 95110

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What this Job Entails: 

The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Maintains and monitors project plans, project schedules, work hours and expenditures.

• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular reports as required.

• Assists with identifying trends or recurring problems and escalates to management for resolution.

• Assists with locating and defining new process improvement opportunities.

• Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Experience working with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Previous experience with ticketing systems and/or project management system

• Understanding of or previous experience in a technology driven environment

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers 

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As a Technical Program Manager on the Production Engineering team within the Platform Organization, you will play a crucial role in ensuring seamless execution of release schedules and driving engineering initiatives to completion. You will collaborate with internal engineering teams, remove roadblocks, and maintain alignment to meet business and technical goals. This position involves ownership of release planning and management, as well as oversight of additional engineering projects critical to the engineering operations.

Core Responsibilities:

1. Program and Project Leadership

• Define clear project objectives, scope, deliverables, and success metrics.
• Develop and maintain comprehensive project plans, including timelines, budgets, and resource allocation.
• Oversee end-to-end delivery, ensuring milestones are achieved within constraints.

2. Cross-Functional Coordination

• Act as the primary liaison between engineering, product, operations, and leadership teams.
• Ensure clarity of communication, aligning teams on priorities, dependencies, and key decisions.
• Facilitate collaboration across teams to address challenges and streamline execution.

3. Technical Expertise

• Engage in technical discussions to guide architectural decisions and solution designs.
• Identify and resolve technical bottlenecks, ensuring scalability, reliability, and quality of solutions.
• Collaborate with engineering to assess trade-offs and drive technical feasibility.

4. Risk Management and Problem Solving

• Proactively identify risks, dependencies, and issues, implementing effective mitigation strategies.
• Address roadblocks with data-driven decision-making and innovative solutions.

5. Process Optimization

• Lead efforts to improve team processes, integrating best practices in Agile, Scrum, and Lean methodologies.
• Drive automation and workflow enhancements to boost efficiency and reduce delays.

6. Stakeholder Engagement

• Provide regular, transparent updates to stakeholders at all levels, from engineers to executives.
• Balance competing priorities, manage expectations, and ensure stakeholder alignment.

Key Skills and Qualifications:

Technical Competence:

• Strong foundational knowledge in software engineering, systems architecture, or IT infrastructure.
• Familiarity with cloud technologies, APIs, and enterprise systems.

Project Management Expertise:

• Proficiency in managing large-scale, multi-phase technical programs.
• Skilled in Agile, Scrum, and Kanban methodologies, as well as tools like JIRA, Trello, and Confluence.

Leadership and Communication:

• Outstanding interpersonal skills for leading cross-functional teams.
• Expertise in facilitating discussions,

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Electrical Engineer I – Client Onsite

Work Location: Sunnyvale CA

Temporary Assignment: 3-month assignment

Temp – Full Time – Hourly

Normal Working Hours: Monday - Friday  8:00am - 5:00pm

• May include outside hours based on business needs

Our Electrical Engineering will work in close contact and effectively interact with the entire design team as well as external clients and consultants. Individuals in this position must demonstrate the ability to progress from basic design work assignments to more complicated and involved projects working in conjunction with a technical team. 

Scope: 

• Applies company policies and procedures to resolve routine issues

• Works on problems of limited scope

• Receives detailed instructions

Your Roles and Responsibilities:

• Establish system design of lighting, power, systems and technology.

• Coordinate design with a project manager, senior team members and outside design consultants.

• Participate in QA/QC process for your work and the work of others.

• Assist in the determination of project scheduling requirements and project budgets.

• Perform construction administration and field investigation tasks for assigned projects, including conducting field inspections and subsequent detailed inspection reports.

• Assist in processing RFI’s, change orders, bulletins, and addenda.

• Research equipment selections, and complete equipment schedules.

• Document existing conditions.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience 
• Builds stable working relationships internally
• Follows standard practice and procedures when analyzing situations or data
• Basic understanding of applicable codes
• Understanding of design and calculation software
• Ability to learn how to lay out portions of the electrical systems for projects
• Must have good interpersonal skills and the ability to work in a team environment with purchasing, quality assurance, manufacturing and engineering personnel
• Communicate effectively in English, in both oral and written forms
• Must be knowledgeable in electrical and electronic engineering principles

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

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Manual QA Tester to uphold the quality and performance of its world-class products. In this role, you will be instrumental in ensuring that our solutions deliver an exceptional user experience by identifying, documenting, and helping resolve software defects. You will collaborate with developers, product managers, and other stakeholders to implement thorough testing strategies, guaranteeing our products meet functional and performance standards before they reach end users. This role requires a meticulous eye for detail, strong problem-solving skills, and a proactive approach to quality assurance in a fast-paced, Agile environment.

Key Responsibilities

Test Planning and Execution

• Design, execute, and refine comprehensive manual test plans and test cases based on product specifications, acceptance criteria, and user stories.
• Ensure test coverage across various platforms, including web, desktop, and mobile applications.
• Actively participate in sprint cycles to align testing activities with development timelines and priorities.

Bug Identification and Tracking

• Identify, document, and categorize software defects with precise and actionable descriptions.
• Leverage tools such as Jira or TestRail to manage bug tracking and test case repositories.
• Communicate effectively with development teams to prioritize and resolve critical issues promptly.

Quality Advocacy

• Collaborate closely with cross-functional teams, including developers, product managers, and UX designers, to ensure product quality from concept to delivery.
• Proactively engage in requirement reviews and design discussions to anticipate potential quality risks.
• Advocate for user-centric testing, focusing on usability, accessibility, and functionality from an end-user perspective.

Regression and Exploratory Testing

• Conduct regression testing to validate existing functionality after new updates or fixes.
• Perform exploratory testing to uncover hidden issues and edge cases not covered by predefined test scenarios.

Validation and User Acceptance Testing (UAT)

• Validate fixes for reported defects and verify the quality of impacted application areas.
• Assist in organizing and executing UAT, collaborating with stakeholders to ensure the product aligns with user expectations and business requirements.

Documentation and Reporting

• Maintain detailed and up-to-date documentation, including test plans, test results, and methodologies.
• Provide regular updates on testing progress, results, and quality metrics to stakeholders.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
• 3+ years of hands-on experience in manual software testing or quality assurance.
• Comprehensive understanding of the Software Development Life Cycle (SDLC) and various testing methodologies.
• Proficiency in using bug tracking and test management tools (e.g., Jira, TestRail).
• Demonstrated ability to test across platforms, including web, desktop, and mobile applications.
• Exceptional attention to detail and the ability to think from an end-user’s perspective to identify critical issues.
• Strong communication and collaboration skills to work effectively within cross-functional teams.

Preferred Qualifications

• Familiarity with Agile and Scrum methodologies, including experience in sprint planning and backlog grooming.
• Experience with testing SaaS products, cloud storage solutions, or file-sharing applications.
• Basic knowledge of API testing, even if performed manually.
• Proven ability to write well-structured, clear, and concise test cases, test plans, and bug reports.

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Are you passionate about data and eager to make an impact? We are looking for a talented and driven Data Engineer to join our dynamic team on a contract basis. This role focuses on transforming big data and infrastructure automation into actionable insights that drive business success. Working alongside software engineers, data scientists, capacity planners, and architects, you’ll design and implement cutting-edge data pipelines, optimize processes, and deliver high-value analytics solutions. As a Data Engineer, you will analyze and organize complex datasets, build efficient ETL workflows, and create stunning dashboards to visualize infrastructure performance. You will play a critical role in improving data quality, scalability, and reliability, enabling smarter decisions across the organization. If you thrive in a fast-paced, collaborative environment and excel at turning raw data into meaningful insights, this is the role for you!

Key Responsibilities:

• Analyze and structure raw data, turning chaos into clarity.

• Design, develop, and optimize data systems and pipelines for seamless data flow.

• Collaborate with diverse teams to deliver scalable and impactful solutions.

• Build and maintain ETL workflows using tools like AWS, Airflow, and SQL.

• Create dynamic dashboards with Tableau, Grafana, or Databricks to monitor key infrastructure metrics.

• Integrate and transform data from multiple sources to meet complex business needs.

• Identify and implement innovative strategies to improve data quality and process efficiency.

• Develop analytical tools that provide actionable insights into infrastructure performance and scalability.

What We’re Looking For:

• Proven experience (4+ years) as a Data Engineer or in a similar role.

• Strong proficiency in Python (bonus points for Go expertise).

• Hands-on experience with SQL databases and data warehouses like Hive or Databricks.

• Expertise in data modeling, mining, and segmentation techniques.

• Experience building and automating data pipelines with Airflow.

• Proficiency with visualization tools like Tableau, Grafana, or similar platforms.

• Analytical mindset with strong problem-solving skills.

• Bachelor’s degree in Computer Science, IT, or a related field.
   

Why Join Us?

This is more than a contract role—it’s a chance to work on meaningful, high-impact projects that push the boundaries of what’s possible with data. You’ll collaborate with a team of brilliant minds and use your expertise to solve complex challenges, all while contributing to the success of critical infrastructure initiatives.

Take the next step in your career and apply today to join a team that values innovation, creativity, and results!

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What this Job Entails: 

Lead delivery of portfolio and project management processes including but not limited to ideation, work intake, prioritization, initiation, planning, execution, reporting and monitoring, and closure to ensure projects and/or portfolio run effectively and smoothly. Support education of stakeholders on portfolio and project management to ensure accountability and adherence to the processes.
Lead portfolio and project planning processes, including communication of value, risk management, capacity planning, performance, optimization, and governance. 
Independently leads team members on a portion of mall to large sized, high priority complex portfolios and/or projects across the organization that deliver business outcomes. 
Develops capabilities in Portfolio, Project, and Change Management, scope definition, process re-engineering, workshop facilitation, organizational change management, performance measurement, and customer experience. 
Analyze and interpret project and portfolio data to know how and when to take action. 
Generate high-quality portfolio and project data and reporting tools distributed to various audiences including executive stakeholders when necessary. 
Ensure collection of timely and accurate data from projects within the portfolio. May be assigned to work across portfolio and project teams to focus on specific assignments to ensure execution certainty.
 

Manages multiple, complex, cross-functional and technical projects.
Provide end-to-end support to business activities from initiation through execution, roll out and benefits realization, including all change management activities, including preparation and execution of communications and training. 
Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases.
Responsible for managing/tracking program milestones, timeline, and overall deliverables.
Select and leverage multiple tool and techniques to ensure all action items, risks, decisions, and issues are identified, captured and escalated. 
Ensure follow-up on all critical items and drive accountability through documentation of deliverables and owners to ensure continued progress against plan.
Create roadmaps, project plans and change management plans, timelines, and continuous status reporting, governance frameworks and other artifacts to support and lead discussions and workshops intended to define priorities, objectives, success measures, customer experiences, and outcomes.
Develop routine to highly complex communications on transformation initiatives used across various levels in the organization with high attention to detail and quality.
Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. to effectively communicate, drive accountability, and drive action.
Drive the project lifecycle milestones from concept commit through project closure and advocate change management.
Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates.
Interacts professionally at many different levels (clients, management and peers). Demonstrates strong stakeholder management and fostering relationships
Develop, track and report on outcomes and key measures of success for assignment / projects
Question status quo by consistently pushing for innovation and improvement and recommend solutions.

Bachelor’s degree (B.S/B.A.) from four-college or university and related experience and/or training; or equivalent combination of education and experience.
Minimum of three years of project experience (project role may vary)
Strong interpersonal and communications skills (verbal, written) necessary for business partner relationships within and outside the organization.
Ability to deliver effective and informative presentations to diverse stakeholder audiences in various settings (virtual, in-person, hybrid)
Detail-oriented and proven intellectual curiosity and leadership skills
Excellent problem-solving and critical thinking skills
Experience working with project management teams, resolving conflict, and meeting schedule timelines
Ability to work on multiple projects and assignments concurrently
Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance
In-depth experience creating spreadsheets, presentation material, and project/process documentation
Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks
Proven ability to collaborate with stakeholders and communicate project updates to client executives.
Familiarity with various project management methodologies

Business applications knowledge including MS Office Word, Excel, Powerpoint or Google -Suite Doc, Sheets, Slides

Experience with project and work management software including Atlassian toolset (Jira, Confluence, etc)
Bachelor's degree preferred
Project Management Professional (PMP) certification
ITSM industry experience
Six Sigma, Lean, Process Improvement-related education, Change Management education or related experience, Portfolio Management experience

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What this Job Entails: 

The Project & Program Management Senior Manager should be a highly collaborative individual focused on the continual development of existing Astreya Managed Services. The role will administer projects, allocate resources, assist in the update of project plans, follow up on project tasks with resources relating to projects, assist in tracking deliverables, milestones, and analysis of project data.

Scope: 

• Establishes operational objectives and work plans and delegates assignments to subordinates. 

• Reviews objectives of other managers to determine operational success. 

• Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.

Your Roles and Responsibilities:

• Oversees multiple, complex, cross-functional and technical projects.

• Collaborate with Astreya team members, leaders and individual contributors, as well as collaborate with customer business stakeholders.

• Align with the internal Astreya team and customer stakeholders on priorities and service improvement timelines.

• Structure and drive project planning and schedules, define what project success would look like and drive execution to meet milestones and organizational objectives.

• Own all program reporting and metrics delivery. 

• Collaborate with the Astreya and the customer to develop and maintain service reporting dashboards.

• Own the standard Monthly Operational Reporting (MOR) and Quarterly Business Review (QBR) decks and ensure timely updates and completion by the responsible Astreya service owner.

• Manages a large diverse group of employees, often over multiple departments or programs

• Implement personnel on-boarding, training, and service improvement activities, ensuring systems, methodologies, and procedures are in place

• Work closely with Talent Acquisition Teams to develop pipeline and process for hiring strong candidates and interview where necessary  

• Collaborate with internal teams to gather requirements and drive solutions with all internal and external stakeholders through all stages of assigned projects from the roadmap

• Further, develop and maintain resources through coaching and guidance to understand career projection and build a succession plan for future career growth opportunities.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers. Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.

• Has critical communication and listening skills, then shapes conversations both verbally and written based on each interaction. 

• Ability to multitask and adapt to changing priorities. 

• Capable of managing high pressure and short timelines. 

• Ability to be highly collaborative and proactive. 

• Extremely detail oriented. 

• Able to apply critical thinking when solving problems and can determine when a problem is “done”. 

• Must have an analytical data driven approach to reviewing and solving problems. 

• Experience developing operation level solutions needed to eliminate process or technology related issues.

• Experience managing technical projects

• Program management experience 

Preferred Qualifications: 

• Experience performing SQL queries, using purposely built applications, in addition to standard office suites.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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The Quality Assurance Specialist Level 3 is a Senior expert leading complex operational audits, developing quality strategies, and coordinating with management to drive continuous improvement initiatives.

Participate in operational audits and ad-hoc special reviews.
A senior role that leads complex operational audits and drives continuous improvement initiatives. This specialist plays a critical role in shaping quality strategies and ensuring organizational compliance with all relevant standards.

Perform analytical review of audit results against the processes/procedures and report the results to management
Develop audit plans and quality assurance strategies.
Identify systemic issues and recommend long-term solutions.
Provide expert guidance on quality standards and best practices.
Understand and utilize appropriate analytical methodologies, tools and systems
Ensure consistent compliance with internal controls and corporate standards.Collaborate with cross-functional teams to develop corrective action plans.
Train and mentor junior QA staff.
Stay updated on industry trends and regulatory changes affecting quality assurance.

Bachelor's degree in Quality Management, Engineering, Business Administration, or related field.
5+ years of experience in quality assurance and operational audits.
Proficient in QA methodologies and audit processes.
Proven leadership and project management skills.
Strong ability to analyze complex data and make strategic recommendations.
Excellent communication and interpersonal skills.

Business applications knowledge including MS Office Word, Excel, Powerpoint or Google -Suite Doc, Sheets, Slides

Experience with project and work management software including Atlassian toolset (Jira, Confluence, etc)

Individual Contributor 

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Data Center Field Technician III

Work Location: Denver, CO

Requirement: Must be able to travel domestically up to 75% of the time

Our Data Center Field Technician III leads the installation. Maintenance, troubleshooting, and repair of Network and Server infrastructure assets in Data Centers, Co-locations, and Edge facilities. They are part of a mobile force capable of moving between locations and regions, working on a diverse array of gear, and providing oversight and advice to other technicians.

Job Description
 

What this Job Entails:
The Data Center Technician III is responsible for the installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.
 

Scope: 

• Works on assignments that require considerable judgment  and initiative. Makes recommendations for solutions
• Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members.

Your Roles and Responsibilities:

• Responsible for installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center
• Confirm and label devices, rack and cables
• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications
• Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work
• Travel to other regions as needed based on business requirements
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
• Networks with senior internal and external personnel in own area of expertise
• Demonstrates good judgment in selecting methods and techniques for obtaining solutions
• Excellent verbal and written communication skills in English
• Ability to respond to any On-Call request within 1 hour, while on-call. 
• Experience cabling systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards 
• Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber
• Proven ability to adapt to changing priorities, conditions, and circumstances 
• Strong organization skills
• Working knowledge of computer hardware 
• Understanding of networking components and infrastructures 
• Knowledge of copper and fiber testers
• Excellent troubleshooting skills
• Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 
• Experience with cable management and knowledge of how to run fiber and copper in a data center 
• Knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies 
• Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified) 
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. 
• Ability to learn new software
• Must provide own transportation to work locations 
• Must be willing and able to travel up to 75% of the time

Preferred Qualifications: 

• Certifications in Data Center technologies are desired 
• Hands on experience in electrical, HVAC, and data center infrastructures
• Working knowledge of networking components and infrastructures, including Wi-Fi

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 
• Able to safely lift and move a minimum of fifty (50) pounds 
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively 
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Technical Writer will collaborate with Astreya Partners’ subject matter experts to develop and enhance documentation related to services. The role will both compose new documentation and edit the work of others, ensuring high standards for readability, grammar, and content. The key to success in this rule is the ability to synthesize complex instructions into easy to follow guidebooks, instructions, and general communications. The person in this position should be an expert in communications. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Participate in creating and maintaining how-to documentation related to inventory management and IT logistics

• Engage in developing collateral for a Learning Management System (LMS)

• Participate in ensuring documentation is easy to read, grammatically perfect, succinct, adheres to standards, and is, overall, effective in terms of intended purpose

• Participate in providing expertise to others in terms of effective communication methods

• Develop narrative content along with graphics and diagrams

• Develop and edit weekly communications to inventory technicians, for content related to change management

• Conduct interviews with various users and technical staff to gather data for documentation.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Experience writing, proofreading and editing

• Ability to produce and organize content succinctly, with a logical flow

• Familiarity with content authoring tools

• Understanding of editing and formatting technical documents

• Knowledge of using a content management system or document management system

• Passionate attention to detail

• Ability to work independently and be self directed, as well as the ability to willingly follow guidance from others

Preferred Qualifications: 

• Familiarity with inventory management and IT logistics related services

• Technical background related to IT

• Familiarity using Google apps such as Gmail, Docs, Sheets, Slides, and Sites

• Experience working in an international setting

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

A Software QA Engineer is responsible for the development of internal QA strategies for automated UI and load testing, regression and smoke testing, and manual UX testing. They are also responsible for executing tests and collecting results to identify and report defects to the product engineering teams and will confirm that defects have been fixed before software is released. They will also be responsible for analyzing, reproducing, and logging customer-reported defects.

Seniority Level

• Mid-Senior level

• Industry

• IT Services and IT Consulting

• Employment Type

• Full-time

• Job Functions

• Information Technology

​Skills

• Test Automation
• API Testing
• Software Testing
• Sprint Planning
• Structured Finance
• Test Cases
• Backlog Management
• Manual Testing
• Quality Assurance

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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Data Center Technician II - Client Onsite

Work Location: USA - Reston, VA

This role will support multiple DC Centers within the Reston Market

We are seeking an experienced Data Center Technician with a strong background in server hardware support, networking, and cabling infrastructure. You should have a proven track record of managing data center operations and resolving technical issues efficiently.

Your Roles and Responsibilities:

• Provide hardware support for enterprise servers with at least 4 years of experience. This includes troubleshooting, part replacement, and working with high-density servers and storage systems.

• Possess at least 3 years of onsite data center experience, performing tasks such as installation, configuration, and ongoing maintenance of critical infrastructure.

• Have 3 years of experience managing and configuring network equipment, including switches and routers, troubleshooting network issues, and ensuring reliable and stable connectivity.

• Demonstrate at least 2 years of experience with cabling infrastructure, including the installation, testing, and organization of network cables (fiber optic and copper), while adhering to data center standards.

• 2 years of experience using ServiceNow or a similar IT ticketing system, managing and resolving tickets, and tracking and documenting issues and incidents.

Required Qualifications/Skills:

• Excellent verbal and written communication skills in English
• Ability to respond to any On-Call request within 1 hour, while on-call
• Understanding of how to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards 
• Familiarity with working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber
• Ability to adapt to changing priorities, conditions, and circumstances 
• Strong organization skills
• Working knowledge of computer hardware 
• Understanding of networking components and infrastructures 
• Knowledge of copper and fiber testers
• Excellent troubleshooting skills
• Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 
• Familiarity with cable management and knowledge of how to run fiber and copper in a data center 
• Some knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies 
• Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified) 
• Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. 
• Ability to learn new software

Preferred Qualifications: 

• Certifications in Data Center technologies are desired 

• Hands on experience in electrical, HVAC, and data center infrastructures

• Familiarity with ticketing systems

• Working knowledge of networking components and infrastructures, including Wi-Fi

Physical Demand & Work Environment:

• Physically assist in moving and racking equipment. 

• Able to safely lift and move a minimum of fifty (50) pounds 

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Project & Program Management II role is responsible for planning and coordinating all aspects of internal information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role coordinates work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity. 

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Manages multiple, cross-functional and technical projects. 

• Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. 

• Responsible for managing/tracking program milestones, timeline, and overall deliverables. 

• Engage in creating and maintaining comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. 

• Participate in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 

• Participate in driving project lifecycle milestones from concept commit through project closure and advocate change management. 

• Use metrics and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. 

• Participate in internal process improvements; remove gaps, across multiple teams and functions. 

• Ensure risks are accounted for and provide risk mitigation strategies. 

• Be a point of contact for vendor partners and internal stakeholders. 

• Coordinate and assist with regularly scheduled meetings with core teams. 

• Take an active role in evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of project management teams, resolving conflict, and meeting schedule timelines

• Excellent communication skills (verbal, written, documentation)

• Ability to work on multiple projects and assignments concurrently

• Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance

• Experience creating spreadsheets, presentation material, and project/process documentation

• Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks

• Ability to collaborate with stakeholders and communicate project updates to client executives. 

Preferred Qualifications: 

• Various certifications

• Change management knowledge 

• Familiarity with various project management methodologies 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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What this Job Entails: 

The Field Technician II will provide support to all assigned locations, including data centers and Points of Presence (POPs), and physical site services. The person in this role will coordinate with network teams as well as local vendors for installation, repair and maintenance activities. The Field Technician must have deep knowledge and professional experience deploying (physical layer) rack and stack configurations. This role requires travel.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Maintain the highest quality standards in all assigned data center locations and remote points of presence (POP).

• Participate in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards in the telecommunications industry.

• Help with performing card adds or replacements, software upgrades, and associated testing.

• Recommend improvements to processes that may impact the quality of our network assets or improve overall efficiencies for any related process or system.

• Provide site survey support for OSP and ISP projects, as well as large space & power and/or equipment deployments.

• Perform site audits and reconcile data discrepancies in coordination with Network Surveillance and other groups as necessary.

• Support the management of local construction vendors working on behalf of the company to ensure compliance with installation, repair, maintenance MOPs and standards, as well as quality and cleanliness.

• Meet/coordinate with Local Exchange Carrier (LEC) and other technicians to facilitate timely installation, repair, and maintenance activities as necessary.

• Perform site surveys in support of network builds, augments, or decommissions.

• Assist in coordinating site access, equipment staging, and other tasks

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• Builds productive internal and external working relationships
• Exercises judgment within defined procedures and practices to determine appropriate action
• Knowledge of data center and POP infrastructure, including experience or deep understanding of OSP, ISP, interfacility cabling, fiber and copper distribution, AC/DC power systems, environmental controls, and relay rack/cabinet/cage construction.
• Familiarity with installing and maintaining a wide variety of telecom/network equipment, including DWDMs, backbone and management routers, IP switches, as well as all optical and digital infrastructure. 
• Understanding of splicing, and an understanding of how to maintain and operate within a manhole, vault, or handhole environment.
• Knowledge of telecommunications testing equipment from microscopes and source and power meters to OTDRs and experience testing across all SONET and Ethernet bandwidths.
• Knowledge of telecommunications testing standards and procedures from length, wire-mapping, and bit error rate to power, delay, loss, reflectance and dispersion.
• Knowledge of state and local regulatory standards, procedures, and permitting requirements.
• Ability to work effectively with local exchange carrier (LEC) and other telecom service provider technicians, building landlords, electricians, construction operators, and non-technical end users.
• Ability to work independently, diagnose problems and take appropriate action with minimal supervision.
• Experience with spreadsheets, workflow and project management applications, and administrative software applications.
• Understanding of how to use a Tier-1 ITSM platform 

Preferred Qualifications: 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

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What this Job Entails: 

Work on and implement cutting-edge IT solutions that redefine service standards, prioritizing customer experience enhancement. Ensure the integrity and security of our server infrastructure to maintain robust reliability. Expertly manage complex network connectivity to guarantee seamless digital access for clients. Develop comprehensive documentation and establish best practices to ensure consistent customer satisfaction. Leverage advanced virtualization, cloud services, and storage management techniques to unlock new technological possibilities. Lead strategically, precisely addressing future needs and troubleshooting challenges to optimize the customer experience. Collaborate with cross-functional teams to integrate technology into the business strategy, driving mission success. Engage onsite daily with customers to gather feedback and implement continuous improvements. A minimum of 5 years of extensive technical experience is required.

Scope: 

• Design and deploy advanced IT solutions that set new benchmarks for service excellence, focusing on enhancing the customer experience.

• Maintain and enhance the security and reliability of our server infrastructure, establishing a robust and secure environment that benefits our customers.

• Manage and resolve complex network connectivity issues, ensuring uninterrupted digital access for our clients and improving their overall experience.

• Create detailed documentation and establish best practices to guide the organization’s IT processes, with a focus on improving customer satisfaction.

• Utilize virtualization, cloud services, and efficient storage management techniques to explore new technological possibilities that enhance customer service.

• Lead with a forward-thinking approach, anticipating future needs and addressing challenges with precision and expertise to improve the customer experience.

• Work closely with various teams to integrate technology seamlessly into the overall business strategy, driving the organization’s mission and customer success.

• Be onsite daily, engaging directly with customers to understand their needs, gather feedback, and implement improvements that enhance their experience.

Your Roles and Responsibilities:

• Monitor ticket queue and IM channels 

• Monitor and participate in managing systems and infrastructure 

• Accurately record all metadata related to tickets on internal tools, including, but not limited to, CTI (category, type and item), outage resolution time, IM transcripts, postmortems, etc.

• Manage and resolve troubleshooting tickets from internal teams and third-party teams, engaging other teams as necessary 

• Maintain contact with 3rd parties and represent the assigned team in a professional and courteous manner which complies with clients’ vendor code of conduct.

• Provide out of business hours support for any scheduled time sensitive upgrades 

• Provide 24/7 on-call support for critical system’s outages 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Comfortable with building and managing various servers 

• Experience with networking management, configurations and changes 

• Experience with systems and networking troubleshooting to identify the root cause and fixes 

• Knowledgeable about ticket systems and follow processes 

• Strong communication and writing skills 

Preferred Qualifications: 

• Automation and scripting experience 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law

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DataCenter Security Specialist II

Overview

The DC Security Specialist II role is critical in safeguarding our rapidly expanding global CDN network. This position requires a detail-oriented, organized individual with a strong background in security operations and project management. The ideal candidate will be responsible for overseeing the implementation and maintenance of physical security policies and procedures across nearly 100 global POPs.

Responsibilities

• Security & Safety Incident Management:
  • Gather and analyze incident reports from data centers.
  • Identify security threats and risks, escalating to appropriate teams as needed.
• Access Control Management:
  • Manage internal and external access requests.
  • Conduct regular audits of access control lists and permissions.
  • Oversee CCTV and security camera systems.
• Shipment Compliance:
  • Manage inbound and outbound shipment requests, ensuring compliance with policies.
  • Validate and record deliveries to data centers and warehouses.
  • Implement security protocols for vendor and employee hand carries.
• Media Handling & Destruction:
  • Oversee the destruction and sanitization of media disks.
  • Monitor and manage bad media, developing reporting processes.
  • Manage destruction vendor operations.
• Hardware Management:
  • Handle decommissioning, RMA, and migration of equipment.
  • Diagnose security hardware issues and coordinate repairs.
  • Support data center audits and vendor management.
• Operations:
  • Collaborate with cross-functional teams to improve processes and procedures.
  • Analyze data center infrastructure maintenance notices and manage change requests.
  • Conduct performance and incident reviews with datacenter providers.
• Data Accuracy:
  • Maintain accurate records of all requests and projects using ticketing systems (JIRA).
  • Coordinate with internal and external teams on security initiatives.
• Vendor Support:
  • Serve as the primary point of contact for vendor security inquiries.
  • Manage vendor access and scheduling.
  • Conduct regular vendor audits and performance reviews.

Qualifications

• Candidates should have min 2 – 3 years experience in security management working from either DataCenter or Infrastructure management companies
• Bachelor’s degree in Security Management, Information Technology, or related field.
• Experience in the Telco/Infrastructure industry and with security-focused projects is preferred.
• Strong understanding of security operations and procedures.
• Experience in project management, with a focus on coordination and execution.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent attention to detail and organizational skills.
• Proficiency in using various tracking platforms and tools.
• Strong communication and interpersonal skills.

Preferred Skills:

• Experience with security incident management and access control systems.
• Familiarity with CCTV management and shipment compliance.
• Knowledge of media handling/destruction processes and hardware security issues.
• Proficiency in using JIRA or similar ticketing systems.
• Ability to drive process improvements and standard operating procedures.

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What this Job Entails: 

A Software QA Engineer is responsible for the development of internal QA strategies for automated UI and load testing, regression and smoke testing, and manual UX testing. They are also responsible for executing tests and collecting results to identify and report defects to the product engineering teams and will confirm that defects have been fixed before software is released. They will also be responsible for analyzing, reproducing, and logging customer-reported defects.

Scope: 

• Applies company policies and procedures to resolve routine issues

• Works on problems of limited scope

• Receives detailed instructions

Your Roles and Responsibilities:

• Execute, report and refine quality test plans and test cases per the organizational quality objectives

• Understand the domain product vision and roadmap

• Review requirements, specifications and technical design documents to provide timely and meaningful feedback

• Utilize innovative test technologies to develop a product's testing strategy

• Participate in design and code inspections.

• Perform functional testing, the scope of which will encompass all functionality of services to as a prequel to automation

• Review and development of test documentation

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds stable working relationships internally

• Follows standard practice and procedures when analyzing situations or data

• Understanding of various development programs

• Ability to quickly learn customer support processes, tools and techniques

• Excellent communication skills in English (both speaking and writing)

• Ability to collaborate and work remotely including use of communication tools

• Ability to multi-task and self-organize including prioritization of activities

• Understanding of using monitoring systems 

• Attention to detail 

Preferred Qualifications: 

• Familiarity with system administration 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

View Job On WorkDay

What this Job Entails: 

Our Software QA Engineer is responsible for the development of internal QA strategies for automated UI and load testing, regression and smoke testing, and manual UX testing. They are also responsible for executing tests and collecting results to identify and report defects to the product engineering teams and will confirm that defects have been fixed before software is released. They will also be responsible for analyzing, reproducing, and logging customer-reported defects.

Scope: 

• Applies company policies and procedures to resolve routine issues

• Works on problems of limited scope

• Receives detailed instructions

Your Roles and Responsibilities:

• Execute, report and refine quality test plans and test cases per the organizational quality objectives

• Understand the domain product vision and roadmap

• Review requirements, specifications and technical design documents to provide timely and meaningful feedback

• Utilize innovative test technologies to develop a product's testing strategy

• Participate in design and code inspections.

• Perform functional testing, the scope of which will encompass all functionality of services to as a prequel to automation

• Review and development of test documentation

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience 

• Builds stable working relationships internally

• Follows standard practice and procedures when analyzing situations or data

• Understanding of various development programs

• Ability to quickly learn customer support processes, tools and techniques

• Excellent communication skills in English (both speaking and writing)

• Ability to collaborate and work remotely including use of communication tools

• Ability to multi-task and self-organize including prioritization of activities

• Understanding of using monitoring systems 

• Attention to detail 

Preferred Qualifications: 

• Familiarity with system administration 

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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Job Description & Responsibilities

This role requires attention to detail in the following areas:

Execute order processing and execution, including order submission, order triaging, order tracking

Follow-up where orders are infeasible or declined to understand the reasons and suggest alternatives

Follow-up with bugs and emails requesting updates on orders 

Prepare for order approvals by ensuring data completeness and the templates updated

Execute mdb transfers for machines in free state in cloud-nhl-clusters to the requested mdb group for testing, validation, or production

Handle ad-hoc tasks, where applicable, for operational throughput and towards the overall program & service offerings

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Scope:

● Uses professional concepts and company objectives to resolve complex issues in creative and effective ways 

● Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors 

Your Roles and Responsibilities: 

● Create and maintain optimal data pipeline architecture 

● Assemble large, complex data sets that meet functional / non-functional business requirements. 

● Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc. 

● Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources 

● Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics. 

● Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs. 

● Create data tools for team members to assist them in building and optimizing analytics production. 

● Work with data and analytics experts to strive for greater functionality in our data systems. 

● Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position 

Required Qualifications/Skills: 

● Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ Data Engineering experience, focusing on building and maintaining data environments.

• Demonstrate 8+ years' of experience in designing and constructing ETL/ELT processes, managing data solutions within an SLA-driven environment.

• Exhibit a strong background in developing data products, APIs, and maintaining testing, monitoring, isolation, and SLA processes.

• Possess advanced knowledge of SQL/NoSQL databases (such as Snowflake, Redshift, MongoDB). • Proficient in programming with Python or other scripting languages.

• Experience in building ELT/ETL processes using tools like dbt, Airflow, Fivetran, CI/CD using GitHub, and reporting in Tableau.

• Understanding of Data Modelling and warehousing concepts.

 ● Networks with key contacts outside own area of expertise 

● Determines methods and procedures on new assignments and may coordinate activities of other personnel 

● Proficiency in languages: Python and Javascript

● Data Warehousing – Hadoop, MapReduce, HIVE, Presto 

● Operating system: UNIX, Linux 

● Follows standard practice and procedures when analyzing situations or data

Preferred Qualifications: 

● SAS and MatLab 

● Basic Machine Learning 

● Certified GCP Data Engineer 

Physical Demand & Work Environment: 

● Must have the ability to perform office-related tasks which may include prolonged sitting or standing 

● Must have the ability to move from place to place within an office environment ● Must be able to use a computer 

● Must have the ability to communicate effectively 

● Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers 

What can Astreya offer you? 

● Employment in the fast-growing IT space providing you with a variety of career options ● Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network 

● Introduction to new ways of working and awesome technologies 

● Career paths to help you establish where you want to go 

● Focus on internal promotion and internal mobility - we love to build teams from within ● Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace 

● Education Assistance 

● Dedicated management to provide you with on point leadership and care ● Numerous on the job perks 

● Market competitive compensation and insurance, health and wellness benefits

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What this Job Entails: 

The Product Manager IV is responsible for leading all aspects of a product line including the coordination of activities across various departments. The Product Manager is charged with developing true empathy for the customers and creatively solving problems for them. They will focus heavily on UX to ensure user engagement because they recognize it's critical to build products that users actually want to buy. They will prioritize product features and capabilities, represent the users needs, solve pain points and outlines a plan for achieving success.

Scope: 

• Uses professional concepts and company objectives to resolve complex issues in creative and effective ways

• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors

Your Roles and Responsibilities:

• Leads the development of strategies and the team's efforts

• Mentors other team members

• Performs market (customer and competitive) research to help drive business plans for products.

• Meet with customers to ensure we understand both the stated and un-stated needs of the customer.

• Work with the executive team to develop product vision, strategy, positioning, and related details to ensure your product’s success in the market.

• Define platform product functionality; responsible from scope through implementation, including the conceptualization, requirements gathering, design, and build.

• Working with the technology leaders and teams, create an executable product strategy, complete with plans, timelines, milestones, and roadmaps.

• Develop and provide product training to our sales channel and strategic customers.

• Work directly with other teams, such as Sales and Marketing, to help ensure products are successful in the hands of clients/customers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 8+ years’ related experience and/or training; or equivalent combination of education and experience 

• Networks with key contacts outside own area of expertise

• Determines methods and procedures on new assignments and may coordinate activities Ability to develop and maintain effective relationships and communications with external partners.

• Experience with related best practices for approaching product development, including generally accepted product development process steps, requirements gathering and market intelligence gathering.

• Outstanding judgment, analytical and critical thinking skills.

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

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What this Job Entails: 

Our IRC (Incident Response Center) is the first layer of defense responsible for quick detection and incident response using various monitoring and automation tools, conducting thorough investigation of alerts, classification and triage. The IRC Analyst is responsible for delivering operations within the IRC across all datacenter sites in the respective regions. IRC analysts are expected to respond to all alarms/alerts set in Data Center Infrastructure Management (DCIM), Server Automation Operations System (SAOS), CCTV, Access Control Systems (ACS), and other functions (EHS, Security, etc), providing deep understanding and intelligence of the criticality and impact of the incidents to the resolver groups.

Incident & Problem Management

• Investigate and respond to alerts, incident response (war room, remote bridges) and report, and on-going maintenance, tuning, and improvements of the detection signals
• Respond to incidents and critical situations in a calm, problem-solving manner, and conduct in-depth investigation of alerts
• Be the first layer of defense responsible for quick detection and incident response using various monitoring and automation tools, conduct thorough investigation of alerts, classification and triage.
• Provide deep understanding and intelligence of the criticality and impact of the incidents to the resolver groups.
• Ensure detailed records of alarm handling activities, including actions taken, resolutions in ticketing tools and file incident reports.
• Be available to coordinate as an incident commander in event of an issue.
• Support program managers and facilitate project deliverables, improve overall operational and engineering initiatives.
• Conduct root cause analysis (RCA) to determine recurring problems to their source.
• Employ in-depth questioning and analysis techniques such as five whys to determine the underlying cause of the incident or problem.
• Perform duties in compliance with SOP.

Server, DCIM, Network and Traffic Alarms Operations

• Continuously monitor alarm dashboards and systems.
• Investigate and respond to alarms such as but not limited to Network, DC Environment, Server Health, Facility Security and Safety.
• Identify and acknowledge incidents associated with alarms.
• Assess incidents to determine their criticality and impact on operations.
• Engage the resolver group who will be resolving the incident and escalate to higher tiers or management when necessary, following established escalation paths.
• Maintain clear and concise communication with relevant teams, stakeholders, and incident responders/resolvers.
• Documented procedures to resolve incidents promptly and effectively.
• Ensure detailed records of alarm handling activities, including actions taken and resolutions in ticketing tools.
• Perform duties in compliance with SOP.

Threat Intelligence & Critical Event Management

• Monitor Everbridge's Visual Command Center (VCC), InternationalSOS e-mails, and other open source tools for real-time incidents impacting ByteDance assets and travelers.
• Monitor directed tools or queries for specific requests from stakeholders.
• Notifications about violence, inclement weather, threats to life, property and assets etc.
• Coordinate emergency response efforts, including liaising with law enforcement if needed.
• Conduct research to verify the accuracy and relevance of the information through additional sources.
• Create heatmap of the affected area to highlight areas impacted by a specific event or series of events.
• Collaborate with other security and operational teams for a coordinated response.
• Implement incident containment and mitigation strategies.
• Document incident details, response actions, and lessons learned.
• Perform duties in compliance with SOP.

Physical Security and Safety

• Basic monitoring of Closed-Circuit Television (CCTV) systems and Access Control Systems (ACS).
• Monitor safety alarms and communication channels for events such as but not limited to electrical incidents, fire & environmental hazards, equipment failure, chemical exposure, water leaks, that pose a risk to the safety of personnel or the data center infrastructure.
• Conduct audits of camera footage to ensure proper functioning, video quality, and coverage of critical areas.
• Respond to access control incidents and anomalies.
• Report findings to the security and safety engineers, and relevant stakeholders promptly.
• Perform duties in compliance with SOP.

Badge Management

• Perform badge enrolment and ensure that all requests go through proper approval process and to assess accuracy and completeness of request in compliance with SOP.
• Access card programming due to access requests such as but not limited to new or temporary access requests via email/ticket, off-boarding by revoking badge access.
• Generating access logs reports.
• Conduct access log audit.

Continuous Service Improvement

• Identify areas of improvement within current service delivery processes.
• Implement changes that lead to measurable enhancements in service quality, efficiency, and customer satisfaction.
• Establish a culture of continuous improvement within the organization.
• Establish mechanisms for ongoing feedback collection from customers and employees.
• Integrate feedback into future continuous improvement efforts.

Required Qualifications/Skills:

• 2 years+ experience in command center, service center, or similar 24x7 operations center environment
• Ability to quickly triage multiple incidents and assign the right priority based on risk and confidence levels
• Knowledge of technical elements associated with systems such as IP Networks, DC Environment and Server Health.
• Outstanding verbal and written communication skills required, work with minimal direction, meeting goals, attention to details and an eye for continuous improvements
• Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
• Basic working knowledge of data protection policies such as GDPR and the need to keep sensitive information secure.
• XOC Analyst is expected to work at ByteDance datacenter site. This is an on-site role.
• Willingness to work flexible schedules/shifts/areas, including weekends, nights, and holidays.

• Excellent verbal and written communication skills in English

• Effectively utilize the ticket management systems

• Understanding of networking components and infrastructures 

• Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage) 

• Strong organization skill

Preferred Qualifications: 

• Diploma/Degree in Information Technology.
• Works well under pressure and within time/budget constraints to solve problems and complete deliverables.
• Experience with Ticketing, Grafana, Servers and Data Center Systems.
• Working knowledge and/or certifications in CompTIA Server+, Schneider Electric Data Center Certified Associate (DCCA).
• Knowledge of Lenel and Avigilon systems is a plus.

• Hands on experience in electrical, HVAC, and data center infrastructures

• Working knowledge of networking components and infrastructures

• Ability to adapt to changing priorities, conditions, and circumstances 

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What this Job Entails: 

The Project Coordinator II will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope: 

• Works on assignments that are moderately difficult, requiring judgment in resolving issues

• Requires some instruction on new assignments and infrequent checks on daily work

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Maintains and monitors project plans, project schedules, work hours and expenditures.

• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular reports as required.

• Assists with identifying trends or recurring problems and escalates to management for resolution.

• Assists with locating and defining new process improvement opportunities.

• Develops and maintains knowledge and skills and keeps up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Experience working with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Previous experience with ticketing systems and/or project management system

• Understanding of or previous experience in a technology driven environment

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively 

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law