Ellen Kang, Author at Astreya - Page 7 of 7

The modern Data Center; Hyper-efficiency vs. efficiency hype

Data Center

The modern Data Center; Hyper-efficiency vs. efficiency hype

Data Centers have been in the news a lot lately. They are, after all, the backbone of the...

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“You can’t hire a smile”: Bringing emotional intelligence to your IT service desk

Service Desk

“You can’t hire a smile”: Bringing emotional intelligence to your IT service...

If you’ve ever been on the receiving end of an IT support call, you know that it’s not...

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Can you hear me now? The art of listening to the Voice of the Customer in IT Support

Service Desk

Can you hear me now? The art of listening to the Voice...

Voice of the Customer analysis is a process for gathering customer feedback and turning it into insights that...

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The top 10 IT inventory challenges

IT Logistics

The top 10 IT inventory challenges

In any business, there are bound to be IT inventory challenges. But what are the most common IT...

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Why data visibility is the key to your modern procurement strategy

IT Logistics

Why data visibility is the key to your modern procurement strategy

Data has always been the key to success in business. After all, it’s the lifeblood of your business...

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