Workplace Services

In today’s environment it’s critical to keep end-users satisfied so that productivity is not lost. Astreya provides service and support for both end-user devices and IT infrastructure to keep end users satisfied and productive.

AV Services

Available. High Performance.

Astreya’s AV Services keep the service invisible for a seamless user experience. Our support provides the right skillset to maximize the high availability and performance of your video conference technology and equipment.

Our solution includes:

Create and maintain user operational documentation
Scheduled inspections for preventative maintenance
Single point of contact for all service work streams
Remote diagnostic and onsite troubleshooting
Maintenance of asset and accessory levels
Predictive analysis based on SW and HW trends
Monitoring AV uptime to deliver a successful user experience
Track and forecast user volume and growth
Vendor agnostic
Executive level technical white gloves support for events

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Remote Help Desk

Proactive. Always On.

Astreya’s Remote Help Desk lets you resolve less complex issues quickly and keeps your users efficient and productive. We provide fast, multichannel, anytime available, expert remote help desk agents to improve user productivity and resolve less complex IT issues.

Our solution includes:

24/7/365 available customer success representatives
Remote help desk troubleshooting solutions
Predictive modeling for trending issues & seasonal surges
Self-service support via in depth knowledge base
Customized programs based on your requirements
Use of market leading platform ServiceNow
Efficient escalation process
Performance-based business analytics
High-touch product support for order management, warranty/RMA, and applications
Development of SOPs and runbooks

Request A Call Back

Remote Help Desk

Proactive. Always On.

Our solution includes:

24/7/365 available customer success representatives
Remote help desk troubleshooting solutions
Predictive modeling for trending issues & seasonal surges
Self-service support via in depth knowledge base
Customized programs based on your requirements
Efficient escalation process
Performance-based business analytics
High-touch product support for order management, warranty/RMA, and applications
Development of SOPs and runbooks

Request A Call Back

Tech Bar

Real-time. In-person.

Astreya’s Tech Bar can help you maximize user satisfaction. We deliver real-time, in person, on-site support to ensure your IT department can focus on more critical tasks while your users are more satisfied and productive.