Workplace Services

In today’s environment it’s critical to keep end-users satisfied so that productivity is not lost. Astreya provides service and support for both end-user devices and IT infrastructure to keep end users satisfied and productive.

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AV Services

Available. High Performance.


Astreya’s AV Services keep the service invisible for a seamless user experience. Our support provides the right skillset to maximize the high availability and performance of your video conference technology and equipment.

Our solution includes:
  • Create and maintain user operational documentation
  • Scheduled inspections for preventative maintenance
  • Single point of contact for all service work streams
  • Remote diagnostic and onsite troubleshooting
  • Maintenance of asset and accessory levels
  • Predictive analysis based on SW and HW trends
  • Monitoring AV uptime to deliver a successful user experience
  • Track and forecast user volume and growth
  • Vendor agnostic
  • Executive level technical white gloves support for events

Remote Help Desk

Proactive. Always On.

Astreya’s Remote Help Desk lets you resolve less complex issues quickly and keeps your users efficient and productive. We provide fast, multichannel, anytime available, expert remote help desk agents to improve user productivity and resolve less complex IT issues.

Our solution includes:
  • 24/7/365 available customer success representatives
  • Remote help desk troubleshooting solutions
  • Predictive modeling for trending issues & seasonal surges
  • Self-service support via in depth knowledge base
  • Customized programs based on your requirements
  • Use of market leading platform ServiceNow
  • Efficient escalation process
  • Performance-based business analytics
  • High-touch product support for order management, warranty/RMA, and applications
  • Development of SOPs and runbooks

Tech Bar

Real-time. In-person.


Astreya’s Tech Bar can help you maximize user satisfaction. We deliver real-time, in person, on-site support to ensure your IT department can focus on more critical tasks while your users are more satisfied and productive.

Our solution includes:
  • Flexible and innovative approach to tech bar location design
  • Use of market leading platform ServiceNow
  • Management of internal and external applications and tools
  • Equipment repair
  • Mobile device management
  • Management of self-serve peripherals including vending machines and lockers
  • Setup of video conferencing kiosks for remote offices
  • Expert training to educate users
  • Astreya ticketing system or your system based