Solutions

Enterprise-grade, all-in-one, work-anywhere IT services

Welcome to the new world: a work-from-anywhere reality that fundamentally challenges your IT infrastructure and your ability to keep your data safe, your network humming, and end-users productive no matter where in the world they call home – or work.

Maximize operational efficiency with a holistic and seamless solution to modern IT service delivery.

As a Managed IT Service Provider we offer cost-effective yet high-touch services delivered on-premise or remote, anywhere on the globe.

For fast-growing organizations, supporting the rapidly evolving day-to-day IT end-user demands while aligning to longterm growth and efficiency initiatives is not for the faint of heart. The new work-from-home reality doesn’t help. It adds yet another mission-threatening layer to an already challenged IT Service delivery reality. For IT leaders, this brave new world raises some brand new fears. We get it.

The fact is, Astreya’s ability to uniquely service and support hyper-growth companies on a global basis is in our Silicon Valley DNA. We currently provide innovative IT Managed Services to the seven largest companies in Silicon Valley. These valued and tenured partnerships have created repeatable and proven service models and modern delivery frameworks. When you combine our exceptional processes and methodologies with equally smart and passionate Astreya associates, one thing becomes quite clear: adding Astreya IT Managed Services to your strategic stack opens a new world of opportunity.

Rob Pfeifle
SVP Services Innovation on Astreya’s IT Managed Services

I’ve spent the last 15 years working in Silicon Valley, delivering IT Services to some of the fastest-growing tech companies in the world. 

Along the way, I’ve held roles and just about every facet of its delivery. And I’ve learned what works and what doesn’t work or kind of core to what we’ve learned and along the ways that, you know, our people are important. Our customer needs to be first, and we need to be ahead of our customer when it comes to it and how to best support it. 

Employees of companies, a day of high expectations of I.T. they’re you know, a lot of workers today have grown up with technology. They expect it to work. They expect it to do what they want it to do. And a lot of times, they’re not willing to wait to get answers or solutions to problems they have. 

An I.T. service company needs to be able to take all of those concerns and figure out ways to solve those problems so that employees can get back to work quickly, have the tools that they need to do their job, and, you know, look at it as a partner in their business. So the new work from home model will continue. A lot of companies have said that going forward, a certain percentage, if not all, of their workforce, will be remote. 

Remote workers have a different set of circumstances and potential issues with receiving I.T. or having the necessary set up to do their job. Astreya has been focusing on how do we solve that problem both through our support model and through technology. It used to be that, you know, someone’s in an office. All of their I.T. issues were related to something in that office and the tools they were using. Now, you could have issues with people’s own Internet connection or anything else related to where they’re where they live. And, you know, our model supports that. 

Expectations are a lot higher. It’s important that service providers take this into account when building out their models for delivery. One way we resolve that is by looking for ways to find efficiencies so that we could deliver solutions faster. We also look for ways to automate out tickets so that, you know, employees can get immediate resolutions were in the past that could take a day or two or two. 

We want to have people that are trained, professional, high touch, high service employees that are interacting with your employees to help them get back to work as soon as possible. So automation is the future. We see in the next five to 10 years; it will be an integral part of all its operations. The benefit to it is things that used to take a day or two to resolve can now be resolved instantly. With Astreya growing up in Silicon Valley supporting some of the biggest tech companies in the world. We’ve learned what it takes to, you know, deliver to tough customers along the way. We’ve learned how to put the customer first.

We understand that employees today are expecting more, and we’re ready to do that. 

For fast-moving companies. I can’t think of a better fit than Astreya.

Your reality is the catalyst for our growing IT Service delivery solutions.

We understand the uniqueness of your world the operational challenges they pose. Check out just a few of the reality-based, Managed IT Services solutions and options that we provide.

Service Desk

Astreya’s On-site IT Service Bar keeps your end users satisfied and productive by offering immediate on-site support for all their devices. Imagine the impact when users could have any support issues with any of their devices resolved in real-time; including smartphones, tablets, laptops, peripheral equipment, and accessories.

Audio Visual

Video conferencing is officially in prime time, a non-negotiable response to the now established work-from-home reality. Availability and performance are a must, and real-world challenges demand real-time response. Astreya will design your optimum video conference IT support blend to achieve a new reality of always-available, high-performance video communications.

Asset Management

With the right asset management framework in place, productivity is always in stock. Our services provide you with real-time, transparent visibility into IT inventory and its lifecycle management. Asset Management from Astreya also creates the right foundational practices for any company with green initiatives to reduce carbon footprint and generate cost reductions.

Cloud

Whether we’re delivering devices and peripherals or solving end-user hardware or network issues at their specific location, Smart Delivery Services from Astreya brings the solution to the challenge. From our onsite Smart Lockers to our mobile Smart Vans (with an equally smart IT Tech behind the wheel), we effectively extend the ability to keep your end-users productive no matter where they’re located.

Edge

Whether we’re delivering devices and peripherals or solving end-user hardware or network issues at their specific location, Smart Delivery Services from Astreya brings the solution to the challenge. From our onsite Smart Lockers to our mobile Smart Vans (with an equally smart IT Tech behind the wheel), we effectively extend the ability to keep your end-users productive no matter where they’re located.

Automation Resolution

Whether we’re delivering devices and peripherals or solving end-user hardware or network issues at their specific location, Smart Delivery Services from Astreya brings the solution to the challenge. From our onsite Smart Lockers to our mobile Smart Vans (with an equally smart IT Tech behind the wheel), we effectively extend the ability to keep your end-users productive no matter where they’re located.

Download our latest IT Strategy Brief: Enterprise-grade, all-in-one, work anywhere managed IT services