WE TURN SERVICE DESK FROM A COST INTO AN INVESTMENT.
Powered by exclusive automation technology and an engineering mindset, Astreya Service Desk turns your IT department into an indispensable resource that your employees will happily embrace. Our people and services exist to drive your business.
Get high quality support while resolving 70% of user facing incidents and requests
MAKE EVERY EMPLOYEE FEEL LIKE A PRIZED CUSTOMER.
Our customer support engineers are recruited for their engineering mindset and passion for helping people stay productive using technology and effectively solving problems with empathy, agility and respect.
- Staff are screened for a systems approach to identifying optimal solutions .
- Delivering support in the context of each user’s role.
- Using data to drive decisions when delivering high quality support.
OPTIMIZE IT SUPPORT EXPERIENCES TO OPTIMIZE YOUR BUSINESS.
Our proprietary software-enabled services, reduces time to resolution for support and eliminates inefficiency so your internal IT teams can focus on initiatives and projects that drive value for your business.
- Automated resolution of user requests.
- AI Chat support offering intelligent self help resources.
- Resolves 30% of Tier 1 support requests.
SLAs AND CSAT SURVEYS DO NOT PROVIDE ENOUGH DATA TO ENSURE QUALITY SUPPORT
Understand how your employees truly feel about the IT support experience while accessing data to improve service delivery and demonstrate IT value.
- Systematically measure the user support experience (USX) that goes beyond simple CSAT surveys.
- Problem trend analysis, providing early detection of trending issues.
- Identify opportunities to engineer problems out of the environment.
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