Professional Services


Astreya offers professional services that provide delivery teams with frameworks, templates, and methodologies to ensure quality across all Astreya programs. These shared professional services include project management, BI analytics, process improvement, and service subject matter expertise.

Business Process Improvement.

Objective. Effective.

Astreya’s business process experts will assess your current state business processes, define the ideal state and conduct a gap analysis to determine areas of innovation and improvement, and build a process improvement roadmap.

Our solution includes:
  • Current processes state assessments.
  • Designing and defining future or ideal state process.
  • Improvement prioritization and road mapping.
  • Change implementation and management.
  • Industry standard transformation methodologies.
  • Implementation of policy-based controls and processes.

Assessment Services.

Accurate. Fast.

Astreya provides a wide-range of assessment services to help our clients determine the best way to attack complex business challenges. Our team of seasoned experts will partner with you to assess your current state, goals, and best path forward.

Our solution includes:
  • Workplace services: assessment services for on-site tech bar, remote help desk, AV services, and field tech
  • Network and data center: Assessment services for applications, migration, virtualization, deployment, NOC, and edge computing and IoT
  • Cloud: assessment services for cloud readiness, maturity, roadmap, strategy, migration, infrastructure, and security
  • IT logistics: Assessment services for procurement, inventory management, deployment, and reverse logistics

Assessment Services.

Accurate. Fast.

Astreya provides a wide-range of assessment services to help our clients determine the best way to attack complex business challenges. Our team of seasoned experts will partner with you to assess your current state, goals, and best path forward.

Our solution includes:
  • Workplace services: assessment services for on-site tech bar, remote help desk, AV services, and field tech
  • Network and data center: Assessment services for applications, migration, virtualization, deployment, NOC, and edge computing and IoT
  • Cloud: assessment services for cloud readiness, maturity, roadmap, strategy, migration, infrastructure, and security
  • IT logistics: Assessment services for procurement, inventory management, deployment, and reverse logistics

IT Service Management.

Integrated. Transparent.

Astreya’s ITSM and ITIL experts take the time to learn your current environment, understand your business goals, and design a customer-centric IT service management solution that aligns to your business needs. Our experts will help you improve the quality, consistency, and effectiveness of your IT services through process and technology innovation and implementation.

Our solution includes:
  • Complete ITSM lifecycle management
  • SLAs, automation, and customized workflows
  • Reduced costs through improved utilization of IT resources
  • Greater visibility of IT costs and assets
  • Improved management of business risk and service disruption
  • Customized, Astreya-hosted ServiceNow domain
  • Enhanced reporting for effective IT decisions and predictability
  • ITSM platform recommendations, integration, and support

IT Service Management.

Integrated. Transparent.

Astreya’s ITSM and ITIL experts take the time to learn your current environment, understand your business goals, and design a customer-centric IT service management solution that aligns to your business needs. Our experts will help you improve the quality, consistency, and effectiveness of your IT services through process and technology innovation and implementation.

Our solution includes:
  • Complete ITSM lifecycle management
  • SLAs, automation, and customized workflows
  • Reduced costs through improved utilization of IT resources
  • Greater visibility of IT costs and assets
  • Improved management of business risk and service disruption
  • Customized, Astreya-hosted ServiceNow domain
  • Enhanced reporting for effective IT decisions and predictability
  • ITSM platform recommendations, integration, and support

Vendor Selection.

Informed. Optimized.

Astreya’s vendor selection solution will guide you with in-depth knowledge on both your business requirements and a deep understanding of vendor strengths. We expertly manage the process to procure the right solution, at the right time, from the right vendor in order to drive efficiencies and avoid costly mistakes. We do no follow a one size fits all vendor selection process and work to meet your unique needs.

Our solution includes:
  • Requirements definition/development
  • RFP creation
  • Proposed vendor list and vendor identification
  • Proposal evaluation and selection
  • Contract negotiation
  • Kitting
  • Excellent customer experience

Vendor Selection.

Informed. Optimized.

Astreya’s vendor selection solution will guide you with in-depth knowledge on both your business requirements and a deep understanding of vendor strengths. We expertly manage the process to procure the right solution, at the right time, from the right vendor in order to drive efficiencies and avoid costly mistakes. We do no follow a one size fits all vendor selection process and work to meet your unique needs.

Our solution includes:
  • Requirements definition/development
  • RFP creation
  • Proposed vendor list and vendor identification
  • Proposal evaluation and selection
  • Contract negotiation
  • Kitting
  • Excellent customer experience

Program/Project Management.

Agile. Value Driven.

Astreya leverages industry standard project and program management methodologies to deliver successful projects and programs. We help you identify the most important project outcomes, build project plans, develop timelines, build metrics to track performance, and apply the appropriate project governance and operational cadence to ensure success.

Our solution includes:
  • Project planning, deployment, and operation
  • Project review & recovery
  • Project portfolio management
  • Various project management methodologies
  • Service onboarding, transition, and delivery