# Astreya > AI-first managed IT services company delivering cloud, digital workplace, and enterprise AI solutions across 40+ countries with a human-centered approach. Astreya is an AI-native managed services provider with over two decades of experience helping enterprise organizations simplify IT complexity. The company supports 500,000+ end users worldwide, handles 1.5 million+ tickets per year, and maintains a 4.95/5 CSAT score across engagements. Astreya operates in 40+ countries and manages $300M+ in IT inventory. Its approach combines proprietary AI agents, automation frameworks, and deep platform partnerships with Google Cloud, ServiceNow, and Databricks to deliver outcomes — not just tools. Astreya's leadership team includes CEO & President Romil Bahl, CTO Edward Betancourt, COO Jothiganesh Nagarajan, CFO Tanmay Limaye, CHRO Louise Winstone, CCO Chuck Eggert, and founder/chairman Jeff Freeland. Core values: Human-Centric Tech, Radical Accountability, Relentless Customer Focus, Fearless Transparency, Empowered Action. ## Company - [About Astreya](https://astreya.com/about-us/about-astreya): Company history, mission, core values, leadership team, and board of directors. Over 20 years delivering IT transformation with AI-native innovation and human-centered delivery. - [Partners](https://astreya.com/about-us/partners): Technology partnerships including Google Cloud, ServiceNow, Databricks, Utelogy, 3CLogic, Amnic, Lucidity, and Gude. - [Careers](https://astreya.com/about-us/careers): Open roles and working at Astreya. - [Contact Us](https://astreya.com/contact-us): Get in touch with Astreya experts. ## Services — Cloud, Infrastructure & Security - [Cloud & Hybrid IT](https://astreya.com/services/cloud-hybrid-it): End-to-end cloud migration, hybrid infrastructure management, and cloud optimization services. - [Network & Data Center Management](https://astreya.com/services/network-and-data-center-management): Network operations and data center management. Astreya supports 30% of the world's data centers for the largest enterprise companies. - [Cybersecurity](https://astreya.com/services/cybersecurity): Security services to protect enterprise IT environments at scale. ## Services — Enterprise AI - [AI Automation](https://astreya.com/services/ai-automation): End-to-end AI and automation services including AIOps Readiness & Maturity Assessment, Automation Readiness & Solutions, and Automation as a Service. Includes five ServiceNow-native AI agents: Astraix (image-based issue identification), Attachment Summarizer, Intelligent Knowledge Builder & Optimizer, TicketLens (incident correlation), and Change Guard (change management automation). - [Data Engineering](https://astreya.com/services/data-engineering): Data pipeline design, governance, and management to make enterprise data AI-ready. - [Application Engineering](https://astreya.com/services/application-engineering): Custom application development and modernization services. ## Services — Digital Workplace - [Service Desk](https://astreya.com/services/service-desk): AI-powered, tierless IT service desk with intelligent routing, automated resolution, proactive monitoring, and knowledge management. Proven results: 99.3% CSAT, 40% faster MTTR, 30% user productivity improvement, 50% improvement in resolution rate. - [IT Asset Management](https://astreya.com/services/it-asset-management): Full lifecycle IT asset management. Manages 500,000+ assets annually. - [AV & Workplace Collaboration](https://astreya.com/services/audio-visual-and-workplace-collaboration): Audio-visual systems and workplace collaboration technology management. ## Solutions (Proprietary IP) - [AI OpsHub](https://astreya.com/solutions/ai-opshub): AI-native operational cockpit that unifies tickets, alerts, and approvals from tools like ServiceNow, BMC, Jira, Big Panda, Datadog, and Splunk into a single system. Features intelligent prioritization & routing, single-screen resolution, persona-driven dashboards, predictive operations, and measurable automation ROI tracking. Available on Google Cloud Marketplace and Databricks Marketplace. - [Pictor Process Intelligence](https://astreya.com/solutions/pictor-process-intelligence): Real-time process intelligence tool that visualizes work flow, identifies bottlenecks, and delivers instant notifications about slowdowns. - [ARA — AI Assisted Automation Assessment Framework](https://astreya.com/solutions/ara-ai-assisted-automation-assessment-framework): Framework for assessing automation readiness and identifying opportunities across IT operations. - [Lynx](https://astreya.com/solutions/lynx): IT operations solution (details on site). - [Pyxis](https://astreya.com/solutions/pyxis): IT operations solution (details on site). ## Insights - [Insights Hub](https://astreya.com/insights): Blog posts, case studies, videos, press releases, and ebooks covering AI in IT operations, cloud, service desk, AV, and data engineering. - [Blog: GenAI in IT Operations](https://astreya.com/insights/blog/genai-in-it-operations-from-firefighting-to-intelligent-automation): How generative AI shifts IT ops from reactive firefighting to intelligent automation. - [Blog: 8 Pillars That Make Data Ready for AI](https://astreya.com/insights/blog/8-pillars-that-make-data-ready-for-ai): Framework for enterprise data readiness before AI deployment. - [Blog: AI Service Desk](https://astreya.com/insights/blog/ai-service-desk-smarter-faster-more-human-support): How AI makes service desks faster and more human. - [Blog: Autonomous Cloud Operations](https://astreya.com/insights/blog/autonomous-cloud-operations-moving-beyond-scripts-and-alerts): Moving beyond scripts and alerts in cloud ops. - [Blog: Agentic Enterprise with ServiceNow](https://astreya.com/insights/blog/agentic-enterprise-how-servicenow-is-transforming-ai-driven-operations): How ServiceNow transforms AI-driven operations. - [Blog: The Limits of IT Automation and the Rise of Agentic AI](https://astreya.com/insights/blog/the-limits-of-it-automation-and-the-rise-of-agentic-ai): Analysis of where traditional automation ends and AI agents begin. - [Blog: Enterprise AI Implementation Tips](https://astreya.com/insights/blog/enterprise-ai-implementation-tips-how-to-cut-through-ai-hype): Practical guidance for cutting through AI hype. - [Blog: Active Metadata as the Operating Layer for Enterprise AI](https://astreya.com/insights/blog/active-metadata-the-operating-layer-enterprise-ai-is-missing): Why active metadata is the missing layer in enterprise AI stacks. - [Case Study: 5,000 Devices Deployed in 30 Days Across 25 Countries](https://astreya.com/insights/case-studies/5-000-devices-deployed-in-30-days-across-25-countries): Large-scale global device deployment. - [Case Study: Financial Services IT Support](https://astreya.com/insights/case-studies/financial-services-it-support-faster-resolution): Faster resolution for a financial services firm. - [Case Study: Leading Semiconductor Company AV Transformation](https://astreya.com/insights/case-studies/leading-semiconductor-companys-av-transformation): AV modernization for a semiconductor enterprise. - [Case Study: Service Desk for Global Nonprofit](https://astreya.com/insights/case-studies/service-desk-global-nonprofith): Service desk transformation for a global nonprofit. - [Ebook: Service Desk Guide & ROI Calculator](https://astreya.com/insights/ebooks-and-guides/sharpen-your-it-support-strategy-with-our-service-desk-guide-roi-calculator---): How-to guide and ROI calculator for service desk strategy. ## Legal - [Privacy Policy](https://astreya.com/privacy-policy) - [Terms of Service](https://astreya.com/terms-of-service) - [Cookie Consent](https://astreya.com/cookie-consent) - [Ireland Data](https://astreya.com/ireland-data)