Is ITIL the answer to ALL IT process issues? ITIL is a powerful tool to solve many woes of IT to achieve stability and consistency. Historically, ITIL has done so by adding processes and …
Shared Help Desk vs. Dedicated Help Desk: Which model is right for your business?
Businesses are opting for outsourced help desk support because it boosts productivity and cuts overall costs, but the question then becomes “which support model will better align to my business strategy, framework and goals?” …