One of the common misconceptions in IT is that the help desk is a necessary evil. It has been called many bad things, including a black hole. These negative thoughts and stereotypes do a …
Video Conferencing Solutions For Increased Productivity
The Evolution of Conference Calls Conference calls were the most popular way to conduct meetings with employees and customers in different locations. The paradigm has shifted and video conferencing solutions are rapidly replacing traditional …
ITIL v4: Bringing Real Value To Your Organization
Is ITIL the answer to ALL IT process issues? ITIL is a powerful tool to solve many woes of IT to achieve stability and consistency. Historically, ITIL has done so by adding processes and …
Shared Help Desk vs. Dedicated Help Desk: Which model is right for your business?
Businesses are opting for outsourced help desk support because it boosts productivity and cuts overall costs, but the question then becomes “which support model will better align to my business strategy, framework and goals?” …